Job Description Blind Veterans UK

Transcription

1 Jb Descriptin Blind Veterans UK Jb title: Head f Applied Practice Reprts t: Directr f Operatins (West) Department: Directrate f Operatins Lcatin: Hme based r ffice based Last updated: December 2018 Jb purpse The Head f Applied Practice is a significant member f the peratinal senir management team, respnsible fr leading n peratinal perfrmance reprting and ensuring that rganisatinal plicy and practice recmmendatins are translated int effective practice acrss the directrate. Dimensins: Management f a small staff team perating between different disciplines (finance and peratins) 2M budget management respnsibility Is the Operatinal Cmplaints Officer verseeing the frmal cmplaints prcess Respnsible fr Operatinal Plicy develpment and review Accuntable fr natinal grants plicy and prcess Main accuntabilities f the pst: 1. T ensure that all services t Blind Veterans meet key perfrmance and quality practice standards thrugh the prvisin f key peratinal plicies and a perfrmance management framewrk, which enables the Directrate t mnitr and manage utcme and utput as well as minimise risk. 2. T lead in the review, implementatin and peratin f the charity s grants prgramme t its members, ensuing that the prcess f assessment by casewrkers, referral t the grants cmmittee and subsequent prcedures fr payment and review are based n clear principles and guidelines in line with plicy and effective practice. 3. T lead in the develpment and implementatin f a framewrk fr perfrmance management that enables perfrmance indicatrs t be measured and mnitred and t ensure that apprpriate management actin is taken t secure the effective delivery f services that priritise the quality f care. 4. T versee and maintain a directrate quality management system and ensure that internal audit, cmpliance and perfrmance infrmatin is presented t the Service Develpment Cmmittee t infrm strategic management decisins. This system will include but nt be restricted t: The Operatins Directrate risk register Grant funded regulated prviders t ur members An utcmes based case management system Infrmatin management Directrate cmplaints lg A rbust reprting and mnitring system fr safeguarding and incident reprting. 1

2 5. T lead in the management and versight f Directrate cmplaints ensuring that managers are supprted in the investigatin prcess, members and prfessinals are supprted and cmmunicated with apprpriately and that lessns learnt are fed back int the directrate. 6. T versee the effective prcessing and practice f accidents, incidents and safeguarding cmplaints n behalf f the Directrate, directing and supprting peratinal managers in their handling f such matters and ensuring that at all times risk is managed apprpriately. 7. T ensure the effective implementatin and nging imprvement f the grants prcess fr members ensuring that the new plicy recmmendatins are implemented effectively and that the grants cmmittee is able t perate effectively t members. 8. T be accuntable fr cntinual prfessinal develpment f staff frm different prfessinal disciplines, chairing relevant prfessinal subgrups t ensure self-reflective high standards f practice and perfrmance, using apprpriate tls and frums. 9. T be respnsible fr ensuring the highest pssible standards f service are audited and reprted including the implementatin f quality standards, clinical supervisin and audit, and casewrk management prcedures fr scial care and rehabilitatin staff. 10. T be respnsible fr a budget ensuring accurate setting, refrecasting and expenditure (i.e. grants and invices) are managed effectively within it. Additinal respnsibilities 1. Attend relevant internal and external training curses, as agreed with yur line manager. 2. Practice and cmply with all aspects f the Charity s plicies and prcedures. 3. Undertake any reasnable tasks frm time t time at the line manager s request, as may be deemed apprpriate within the scpe f the pst. Wrk cntext 1. Primarily hme/ffice based. 2. Regular travel including vernight stays will be required t ur centres r external venues fr training, team meetings r Blind Veterans UK events. Autnmy and decisin making Wrks autnmusly, leads prjects and undertakes a leadership rle in wrking grups as agreed. Cmmunicatins Internal: Directrs f Operatins, Service Delivery Managers, and Organisatinal Gvernance Staff External: Regulatry bdies frm the Health Care and Scial Care arenas (CIW, CQC) Main areas f difficulty 1. Ensure quality and cmpliance acrss natinal bundaries with differing pieces f legislatin. 2

3 2. Establishing audit prcesses acrss all regins, cmmunities and centres and establishing cmmn best practice. 3. Ensure effective prcesses in the management f cmplaint/financial allcatins. Additinal infrmatin This Jb Descriptin is a guide t the wrk the jb hlder is required t undertake. It may be changed frm time t time t meet changing circumstances. It des nt frm part f the Cntract f Emplyment. 3

4 Persn Specificatin Blind Veterans UK Essential Knwledge A strng level f knwledge and understanding f legislative, envirnmental and regulatry issues affecting the relevant area f functinal expertise including but nt limited t: - Infrmatin gvernance GDPR/data prtectin legislatin Safeguarding Regulated care services Cmplaints handling Quality Audit Desirable An understanding f prject management principles and gd practice Knwledge f resurces available fr lder peple and peple with disabilities Knwledge f the armed frces and the armed frces cmmunity. An detailed understanding f hw plicy develpment, business prcesses and infrastructure impact n rganisatinal effectiveness and efficiency A sund understanding f perfrmance management framewrks and measures fr reprting. Sund understanding f the prfessinal cmpetencies and clinical standards fr ROVIs, Scial Care and Care staff in relatin t adults with disabilities. Skills Excellent leadership and management skills and an innate ability t knw when t use which. Able t apply business principles t prmte, deliver, resurce and demnstrate the impact f services. Ability t lead, inspire and manage distinct teams. Excellent ral and written cmmunicatin, and interpersnal skills The ability t prblem slve ambiguity and cmplexity Ability t set pririties intelligently and manage time effectively. Able t analyse prblems and remain slutin fcussed. Able t effectively influence and persuade key decisin makers and senir staff. Qualificatins An applicable qualificatin in a relevant functinal/specialist area r equivalent significant peratinal 4 Able t develp and deliver staff training prgrammes within the scpe f the rle which have clear learning aims and bjectives. A prfessinal qualificatin in Scial Wrk, General Nursing r Physical Rehabilitatin qualificatin.

5 experience in a relevant specialist area. Experience Substantial experience f influencing key internal stakehlders. Demnstrable staff management experience leading and managing cmplex rganisatinal delivery ver multiple functins/services. A track recrd f develping and using relevant management infrmatin/quality systems t ensure high levels f perfrmance. Previus managerial psitin in a related health r scial care field. A track recrd f innvatin in respnse t rganisatinal and external change Strng Budgetary respnsibilities Persnal qualities Highly cllabrative, persnable, psitive and enthusiastic. Innvative, resurceful and practive Flexible, diplmatic, assertive with strng influencing skills. Practive utlk, shwing ability t identify and take advantage f new pprtunities. Dynamic and resilient, remaining calm under pressure Self-reflective and cmmitted t persnal and rganisatinal develpment. Caring and cmpassinate Cmmitment t equality in pprtunity and utcmes An effective ambassadr fr the charity. Management Qualificatin (CMS r equivalent t NVQ 4 in management) Training r qualificatin in leadership r practice educatin. 5