CAMPBELL COUNTY GILLETTE, WYOMING

Transcription

1 CAMPBELL COUNTY GILLETTE, WYOMING Cmmunicatins Technician I Cmmunicatins Technician II Cmmunicatins Technician III Class specificatins are intended t present a descriptive list f the range f duties perfrmed by emplyees in the class. Specificatins are nt intended t reflect all duties perfrmed within the jb and/r department. DEFINITION T perfrm a variety f duties invlved in the peratin f the emergency services systems and varius cmmunicatin devices t receive, disseminate, and dispatch calls fr emergency and nn-emergency law enfrcement, ambulance, fire, and ther services. Prvide a critical link between the public and emergency respnders. DISTINGUISHING CHARACTERISTICS Cmmunicatins Technician I -- This is the entry/jurney level in the class series. Psitins at this level perfrm mst f the duties required f the psitins at the II level, but are nt expected t functin at the same skill level and usually exercise less independent discretin and judgement in matters related t wrk prcedures and methds. Wrk is usually supervised while in prgress and fits an established structure r pattern. Exceptins r changes in prcedures are explained in detail as they arise. Since this class is ften used as a training class, emplyees may have nly limited r n directly related wrk experience. Cmmunicatins Technician II -- This is the full jurney level in the class series. Psitins at this level are distinguished frm the I level by the perfrmance f the full range f duties as assigned, wrking independently and exercising judgment and initiative. Psitins at this level receive nly ccasinal instructin r assistance as new r unusual situatins arise, and are fully aware f the perating prcedures and plicies f the wrk unit. Psitins at the II level are nrmally filled by advancement frm the I level. When filled frm the utside, the emplyee is required t have prir related experience which allws the emplyee t meet the qualificatin standards fr the II level. Cmmunicatins Technician III -- This is the full advanced-jurney level in the class series. Psitins at this level are distinguished frm the II level by the perfrmance f the full and cmplex range f duties as assigned, lead supervisin, cnducting training prgrams, wrking independently and exercising judgment and initiative. Psitins at this level receive nly assistance as new r unusual situatins arise, and are fully aware

2 f the perating prcedures and plicies f the wrk unit. Psitins at the III level are nrmally filled by advancement frm the II level. When filled frm the utside, the emplyee is required t have prir related experience which allws the emplyee t meet the qualificatin standards fr the III level. SUPERVISION RECEIVED AND EXERCISED Exercise n supervisin. Cmmunicatins Technician I Receive general supervisin frm Cmmunicatins Supervisr. Cmmunicatins Technician II May exercise technical and functinal supervisin ver Cmmunicatins Technician I. Receive directin frm Cmmunicatins Supervisr. Cmmunicatins Technician III Exercise technical and functinal supervisin ver Cmmunicatins Technician I, II.. Receive directin frm Cmmunicatins Supervisr. EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES Imprtant and essential duties may include, but are nt limited t, the fllwing: 1. Receive calls (telephne and radis) fr service frm the public requesting ambulance, fire, law enfrcement r ther emergency and nn-emergency services; btain apprpriate infrmatin; input, retrieve and update infrmatin int CAD (Cmputer Aided Dispatch) system; determine nature and lcatin f emergency; determine pririty and dispatch emergency units as necessary and in accrdance with established prcedures fr perating a dispatch system; maintain cntact with calling party when necessary; and relay pertinent infrmatin t respnding party. 2. Maintain cntact with all units n assignment; maintain status and lcatin f respnding persnnel; and maintain cmputer lg f radi and telephne cmmunicatins. 3. Maintain awareness f activities n prir shifts and cntinuing prblems r situatins. 4. Use radi cmmunicatins equipment, NCIC (Natinal Crime Infrmatin Center) telecmmunicatins systems, cmputer aided dispatch equipment, emergency alert siren system t crdinate emergency calls and relay infrmatin and assistance requests invlving ther law enfrcement agencies.

3 5. Mnitr and lg incming alarms and dispatch apprpriate respnse; prvide dispatching services fr a variety f agencies after hurs. 6. Prvide emergency medical dispatch services when apprpriate by gathering infrmatin frm caller, determine the needs f the patient, and prvide medical instructins t callers until deputy/ambulance/fire aid arrives. 7. Perfrm a variety f recrd keeping, filing, indexing and ther general clerical wrk; maintain a variety f autmated and manual lgs, recrds and files relating t emergency services activities accrding t department plicy and state and federal statutes. 8. Mnitr radi bands including the Sheriff's Department, Plice Department, State Law Enfrcement Cmmunicatins System (SALECS), Mutual Aid, Fire Department, EMS, Detentin Center, Cunty Rad & Bridge, and thers as needed. 9. Obtain and prcess a variety f dcuments and infrmatin including criminal histries, NCIC and Wyming warrant entries, wrk-ups, and validatins fr deputies and investigatrs. Verify entries fr accuracy and cmpliance with dispatch prtcl. 10. Operate NCIC/cmputer system t enter, mdify, update and retrieve data such as stlen and recvered prperty, driver license status and vehicle registratin infrmatin, and warrants n wanted persns. 11. Crdinate with state and lcal Emergency Management Agencies in cases f disasters r severe weather; mnitr weather wire; btain and distribute pertinent infrmatin t the public and ther agencies. Receive and relay infrmatin f rad clsures. May activate as necessary the cunty-wide Emergency Alert System (EAS) which ntifies residents f ptential weather dangers. 12. Maintain cnfidentiality f infrmatin. 13. Operate varius equipment including multi-line telephne, multi-channel tw-way radi, PC, teletype, typewriter, 911 emergency and alarm mnitring equipment, Cmputer Aided Dispatch (CAD) system, Natinal Criminal Infrmatin Center (NCIC) terminal, fax machines, dictaphnes, cpiers, and ther cmmunicatins equipment. 14. Maintain general cleanliness in the wrkplace; change tapes and adjust clcks as necessary; request maintenance as necessary. 15. Mve between a variety f equipment within a cnfined area. 16. Adhere t safe wrk practices and prcedures. 17. Attend and participate in staff meetings and related activities; attend wrkshps, cnferences and classes t increase prfessinal knwledge; serve n cmmittees as assigned. Cmmunicatins Technician III In additin t the Imprtant and Essential Duties shared with Cmmunicatins Technicians I and II: 1. Lead and assist emplyees with prper wrk methds, techniques, prcedures, plicies and develping and establishing peratins prcedures.

4 2. Initiate, schedule, and cnduct training prgrams fr new Cmmunicatins Technicians. 3. Assume respnsibilities f Cmmunicatins Supervisr in his/her absence. OTHER JOB RELATED DUTIES Perfrm related duties and respnsibilities as assigned. JOB RELATED AND ESSENTIAL QUALIFICATIONS Knwledge f: Cmmunicatins Technician I Principles and practices used in dealing with the public. English usage, spelling, vcabulary, grammar, prfreading, and punctuatin. Mdern ffice prcedures, methds and equipment. Principles and prcedures f recrd keeping and reprting. Skill t: Operate mdern ffice equipment, teletype, radi, and dictaphne. Type and enter data at a speed necessary fr successful jb perfrmance. Learn t perate and perfrm minr maintenance n a variety f emergency cmmunicatins equipment. Ability t: Learn peratinal characteristics f cmmunicatins equipment and tls used in the area f emergency dispatch. Learn t read and interpret street maps; learn streets, businesses, bundaries, districts, and znes which represent gegraphical areas f respnsibility within the Cunty. Learn principles and resurces fr dealing with hazardus materials. Learn plicies and prcedures f receiving, prcessing, and dispatching emergency calls. Learn basic cmmunicatins and radi bradcasting rules and regulatins gverning the peratin f radi transmitting and receiving systems. Learn principles and prcedures f recrd keeping including the maintenance and security f cmmunicatins reprts. Learn general law enfrcement cdes, practices and methds. Wrk under pressure, exercise gd judgment and make sund decisins in emergency situatins while effectively cmmunicating with and eliciting infrmatin frm upset and irate citizens. Perfrm multiple cncurrent tasks.

5 Understand and fllw ral and written instructins. Apply knwledge and reasning t make prmpt and effective decisins quickly in bth rutine and nn-rutine situatins. Analyze situatins carefully and adpt effective curses f actin. Interact effectively and sensitively with individuals frm diverse backgrunds. Maintain cnfidentiality f sensitive infrmatin. Hear and recgnize cnditins r circumstances that indicate smething might be wrng, unusual, r ut f the rdinary. Exercise gd judgment, flexibility, creativity, and sensitivity in respnse t changing situatins and needs. Cmmunicate clearly and cncisely, bth rally and in writing; speak distinctly in a well mdulated vice. Learn basic emergency medical dispatching. Wrk varius shifts as assigned. Establish, maintain, and fster psitive and harmnius wrking relatinships with thse cntacted in the curse f wrk. Cmmunicatins Technician II In additin t the qualificatins fr Cmmunicatins Technician I: Knwledge f: Operatinal characteristics f cmmunicatins equipment used in the area f emergency dispatch. Streets, businesses, bundaries, districts, and znes which represent gegraphical areas f respnsibility within the Cunty. Principles and resurces fr dealing with hazardus materials. Pertinent Federal, State, and lcal laws, cdes and regulatins; general law enfrcement cdes, practices and methds. Plicies and prcedures f receiving, prcessing, and dispatching emergency calls. Basic cmmunicatins and radi bradcasting rules and regulatins gverning the peratin f radi transmitting and receiving systems. Principles and prcedures f recrd keeping including the maintenance and security f cmmunicatins reprts. Basic principles and practices f emergency medical dispatching. Skill t: Operate and perfrm minr maintenance n the full range f emergency cmmunicatins equipment. Ability t:

6 Perfrm respnsible emergency dispatch and law enfrcement supprt wrk with accuracy, speed, and minimal supervisin. Interpret, explain, and enfrce plices and prcedures. Read and interpret street maps. Cmmunicatins Technician III In additin t the qualificatins fr Cmmunicatins Technician II: Knwledge f: Cmmunicatins rules and regulatins gverning the peratin f radi transmitting and receiving systems. Principles f lead supervisin and training. Principles and practices f emergency medical dispatching. Skill t: Operate and perfrm minr maintenance n a variety f emergency cmmunicatins equipment. Ability t: Prvide lead supervisin and training t assigned staff. Independently perfrm the mst difficult emergency services dispatch wrk. Use independent judgment, initiative, and gd human relatins and prblem slving skills in the applicatin and fllw thrugh n decisins. EXPERIENCE AND TRAINING GUIDELINES: Any cmbinatin equivalent t experience and training that wuld prvide the required knwledge, skills, and abilities wuld be qualifying. A typical way t btain the knwledge, skills, and abilities wuld be: Experience: Cmmunicatins Technician I One t tw years f experience in mdern ffice practices. Experience in emergency services dispatching is highly desirable. Educatin/Training: Equivalent t a high schl educatin including sme specialized training in mdern ffice technlgy. Cmmunicatins Technician II

7 Experience: Three years f emergency services dispatching experience. Educatin/Training: Equivalent t a high schl educatin including sme specialized training in emergency management and telecmmunicatins peratins. Cmmunicatins Technician III Experience: Five years f emergency services dispatching experience. Educatin/Training: Equivalent t a high schl educatin supplemented by specialized training in emergency management and telecmmunicatins peratins. LICENSES, CERTIFICATES OR REGISTRATIONS: Must be current r btained within a specified time frame as defined upn emplyment. Wyming Law Enfrcement Telecmmunicatins Systems Operatr License. NCIC Terminal Operatr License CPR / First Aid Emergency Medical Dispatching. WORKING CONDITIONS: Essential duties require the fllwing: Wrking Envirnment: Mderate expsure t undesirable wrking cnditins r expsure; ability t wrk in an enclsed envirnment withut pprtunity t leave facility; and availability fr shift wrk. Physical Activities: Essential functins require maintaining physical cnditin necessary fr mderate physical activity such as sitting fr lng perids f time and reaching; mving between a variety f equipment within a cnfined area; kneeling, cruching, stping, squatting, twisting upper bdy, and lifting an average f 10 lbs.