UW HEALTH JOB DESCRIPTION

Transcription

1 HIM ANALYST DOCUMENT INTEGRITY MANAGEMENT Jb Cde: FLSA Status: Nn-Exempt Mgt. Apprval: C. Williams Date: Department: HIM Dcument Integrity HR Apprval: A. King Date: JOB SUMMARY Under the general directin f the Health Infrmatin Management Leadership, the HIM Analyst is respnsible fr wrkflw develpment, dictatin system cnfiguratin and develpment, reprting develpment and implementatin, innvative applicatin deplyment and supprt, change dcumentatin, educatin fr prviders n dictatin functinality, and frnt-endspeech training, ptimizatin, issue reslutin and quality audits. The HIM Analyst is respnsible fr the functinal prcessing f the department databases and includes prcess identificatin, redesign, user training, dcumentatin, queries, reprts and macr develpment. This psitin is respnsible fr wrking with patients fr amendments and prviders f UW Health fr any crrectins r administrative clsures f incmplete dcumentatin. The cmpletin f the electrnic medical recrd is identified thrugh hspital plicy and mnitred thrugh the EMR sftware supplied by UW Health ensuring all state, federal and hspital regulatins are met. Significant technical skills are required fr staff t perfrm the functin f analyzing and mnitring incmplete dcumentatin fr active and inactive UW Health prviders. The incumbent rutinely wrks with ther supprt services, patient care unit manager and physician leadership t prblemslve and crdinate an accurate and cmplete electrnic medical recrd, with Infrmatin Services in the technical management f hardware and any sftware. This psitin is respnsible fr the crdinatin f training and quality assurance fr activities perfrmed within this sectin, prviding training t new staff, assisting in the planning and develpment f training materials, assisting in the develpment and implementatin f quality assurance prcesses, serving as a resurce t staff and assuming respnsibility fr staff cverage in the absence f the HIM Supervisr. The individual will anticipate business wner needs with a mind-set based n fundamental knwledge f the system and the rganizatinal infrastructure (UWHealth) t recmmend slutins that enable enterprise gal achievement. The individual will retain current certificatins in the primary systems and applicatins as well as prviding crdinatin acrss multiple teams t deliver slutins fr the enterprise. The incumbent will supprt and cllabrate with medical faculty, clinical staff and administrative supprt staff in patient care, day-t-day business peratins, revenue cycle as well as teaching and research activities. The individual will cllabrate with a wide variety f members thrughut the enterprise, including new partners as identified. Develping and maintaining excellent rapprt with these cntacts thrugh written and verbal cmmunicatin and cllabratin is essential t accmplishing the bjectives f this psitin and the gals/strategic plan f the UW Health enterprise. Data analysis prvides infrmatin and supprt t departments bth internal and external t HIM cncerning quality dcumentatin, dictatin, self-editing ptimizatin and integratin f the electrnic medical recrd, and is expected t identify strategies t enhance the cntributin f HIM services t the rganizatin. The incumbent is respnsible fr dictatin system management, setup and maintenance f management prtal, and establishment f new prcesses t btain infrmatin. The incumbent will ensure quality dcumentatin using frnt-end-speech by cmpleting quality audits f the entire narrative and assciated data t prtect patients, caregivers and rganizatinal integrity cnsistently. The incumbent will wrk with the Management and ITS technical teams t develp and implement prcess imprvements t wrk flw and t sftware prgrams. The incumbent is respnsible fr database creatin and maintenance, tracking reprts and spreadsheets and ther sftware updates as determined by ITS technical teams. The HIM Analyst may participate in a 24X7 n-call supprt rtatin t meet the critical clinical and business needs f the rganizatin. MAJOR RESPONSIBILITIES Applicatin Develpment and Supprt Serve as the technical expert fr the applicatin which includes Crdinates and supprts full cycle implementatin, testing, applicatin develpment, nging ptimizatin and stabilizatin f applicatins fr UW Health and cntracted partners. Assists in ensuring timely deliverables f high quality wrk. Acquisitin and applicatin f new technical skills as driven by the business needs r technlgy advancements Crdinate Infrmatin Services resurces acrss numerus teams t supprt applicatin implementatin, upgrades and maintenance/supprt. Educate prviders at varius level f the rganizatin t determine dcumentatin needs, analyzing their dcumentatin

2 practices and prvide educatin regarding the best dcumentatin tl fr the individual. Perfrm dcumentatin quality audits fr prviders utilizing frnt-end speech recgnitin. Address frnt-end-speech technical issues and cncerns as they arise and determine glbal slutins. Leverage crss-functinal relatinships and requirements gathering expertise t partner with vendrs, such as electrnic health recrd, dictatin system, and electrnic dictinary applicatin and technlgy slutins and assciated prpsals inclusive f technlgy and applicatin design. Business System Analysis including wrking with peratinal partners, cllabrate with users at varying levels f the rganizatin, perfrm cntinual assessment f available applicatin enhancements and new functinality, remain current n literature, attend meetings/cnferences, participate in list serves and stay abreast f current research, applicatins and technlgies. Prvide supprt t internal and external cntracts fr all departments as required, act as a liaisn between business stakehlders and develpment teams. Wrk clsely with Infrmatin Services and HIM supprt staff, alng with faculty and management staff in the analysis f infrmatin and HIM system ptins t meet business needs. Prvide a single pint f cntact fr bi-directinal cmmunicatin cncerning peratinal issues invlving supprted applicatins. Crss-train with thers n the HIM and IS business systems teams t prvide maximum flexibility. Prvide supprt and assist with the develpment f training materials, educatinal pprtunities and upgrade/testing cmmunicatins. Respnd t requests frm the Supprt Center, investigate issues/errrs and find slutins. Prvide system demnstratins fr visiting grups. Lead small t mid-scale prjects, prviding prject management and cmpleting prjects n time and within budget. Maintain current knwledge f UW Health and The Jint Cmmissin (TJC) medical recrds requirements. Assist with the creatin f dcumentatin utilized by UW Health t include; Chart Crrectins Guidelines, Terminating Prvider Guidelines, Incmplete Orders Guidelines and any infrmatin psted n the UW Health intranet site Determine wrklad pririties t ensure deadlines (rutine and specialized) are met. Mnitr prductivity and backlgs f inpatient recrds, ServiceNw Requests, patient amendments, crrectins, and reprt t supervisr. Adjust available resurces as needed peratinally as dictated per supervisr s directin Participate and/r lead re-engineer prcesses t gain efficiencies. HIM Data Crdinatin and Analysis Acquire and evaluate infrmatin t prvide effective data retrieval and systems reprting. Create cmmn infrmatin definitins t ensure data cnsistency thrughut HIM. Develp queries and prcesses t cnsistently generate reprts required fr rganizatinal and peratinal needs. Retrieve data utilizing system and database applicatins and imprt/exprt tls. Develp, mdify and maintain MS Access tables, queries, frms, reprts and macrs as well as SQL and Visual Basic cde mdules, develp and generate reprts as needed. Design and create the architecture f databases and bring disparate systems tgether. Create effective data entry frms t dcuments perfrmance, assist in evaluatins, daily tracking and fr use as training tls. Be an active member f Fluency Direct and HIM teams, prblem slves pprtunities fr quality dcumentatin and reductin in verall vlume f transcriptin. Prvides educatin/training t UW Health staff, r its business affiliates. Develp, implement and maintain new and n-ging reprting systems. Assist in the develpment f marketing strategies fr utilizatin and ptimizatin services, frnt-end speech applicatin tips/tricks and upgrade/enhancements, including cutting edge autmated vice cmmands. Create and maintain educatinal and ptimizatin aids. Technical build f templates in the electrnic health recrd with the ability t analyze and determine patterns fr building cmmands. Management Related Duties In the absence f the supervisr and/r manager. Accept daily sick calls and reassign wrk tasks. Adjust the daily schedule t ensure all departmental wrk is cmpleted in a timely and accurate manner. Facilitate cnflict reslutin techniques when needed. Prvide written dcumentatin f daily events t the supervisr and/r manager. Update payrll as needed. In cnjunctin with the supervisr and/r manager

3 UW HEALTH JOB DESCRIPTION Schedule meetings with internal and external custmers using varius n-line calendar functins. Serve as nte taker during emplyee cunseling sessins and frmal pre-disciplinary investigatins. Prvide timely input t the supervisr and r manager regarding emplyee s jb perfrmance and prfessinal interactins. ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS. JOB REQUIREMENTS Educatin Minimum Training in areas f health infrmatin technlgy, medical terminlgy, persnnel management, and recrds management nrmally acquired thrugh tw years f cllege level study. Preferred Assciate degree r cllege level study leading t a Registered Health Infrmatin Technician (RHIT) certificatin by the American Health Infrmatin Management Assciatin r an assciate degree in infrmatin technlgy. Wrk Experience Minimum 2 years experience in technical cmputer related supprt/analysis r applicatin supprt/analysis, design and prblem reslutin. Additinal years f educatin such as Registered Health Infrmatin Administratr (RHIA), may be substituted fr years f experience. Preferred Mre than ne year f prject management experience. Experience in health care envirnment and EMR management. Mre than ne-year experience with Electrnic Medical Recrd (EMR) technlgy wrk in supprt f the healthcare envirnment, and chart review wrkflws and prcesses. 2 years transcriptin experience. Licenses & Certificatins Minimum Preferred Registered Health Infrmatin Technician (RHIT) r Registered Health Infrmatin Administratr (RHIA). Epic Care Ambulatry certificatin. Chart Deficiency Tracking Epic Certificatin. Chart Crrectins Epic Certificatin. Required Skills, Knwledge, and Abilities Advanced knwledge f medical terminlgy, anatmy, physilgy and disease prcesses sufficient t clearly understand the cntent f medical recrds, understand the infrmatin needs f care prviders and t translate these needs int peratinal systems. Extensive knwledge f inpatient and utpatient medical chart rder. Advanced skills in infrmatin technlgy experience with demnstrated applicatin knwledge t build/develp new cntent within the EHR, as well as t cmmunicate with ther technical prfessinals. Ability t identify dcumentatin and medical recrd frm(s) prblems and make independent decisins within the scpe f ne s jb respnsibilities. Effective leadership skills with ability t cmmunicate in a clear and cncise manner. Effective rganizatinal, planning, cntrlling, scheduling and prject management activities. Demnstrated success in develping and prviding training prgrams. Strng ral and written cmmunicatin skills with ability t maintain cmpsure in difficult and cmplex cmmunicatins with physicians and ther prfessinals. Strng analytical skills t translate current system set-up and prcedures int Health Link effectively. Knwledge f State and Federal (HIPAA) laws pertaining t cnfidentiality f prtected health infrmatin. Advanced knwledge f and ability t use cmputers including varius sftware prgrams such as wrd prcessing, spreadsheets and databases. Operatinal knwledge f infrmatin systems t include paper-based medical recrds, cmputer supprted clinical infrmatin, knwledge f chart

4 tracking, incmplete chart prcessing and database applicatins. Knwledge f TJC standards, federal and state regulatins and UWHC hspital plicies and prcedures gverning and cmpleteness, accuracy and timeliness f medical recrd dcumentatin. Knwledge f indices and filing systems necessary t file, stre, and retrieve recrds and infrmatin frm paper and electrnic recrd systems. Effective human relatins abilities: Ability t cllabrate within alliances and prmte teamwrk. Ability t ensure a high level f custmer satisfactin including emplyees, patients, visitrs, faculty, referring physicians and external stakehlders. Detail riented and ability t be self-mtivated t cmplete duties in a timely manner. Ability t wrk in a team envirnment and t cllabrate with a variety f prfessinals. Techniques and prblem analysis/reslutin skills. Ability t instruct and mtivate emplyees and identify areas in need f imprvement. Ability t wrk ccasinal ff-hurs schedules as required. Critical thinking: lking at dcuments and r electrnic infrmatin Attentin t detail with strng rganizatinal skills. Wrk n multiple tasks at any ne time while maintaining high quality standards. AGE SPECIFIC COMPETENCY (Clinical jbs nly) Identify age-specific cmpetencies fr direct and indirect patient care prviders wh regularly assess, manage and treat patients. Instructins: Indicate the age grups f patients served either by direct r indirect patient care by checking the apprpriate bxes belw. Next, Infants (Birth 11 mnths) Tddlers (1 3 years) Preschl (4 5 years) Schl Age (6 12 years) Adlescent (13 19 years) Yung Adult (20 40 years) Middle Adult (41 65 years) Older Adult (Over 65 years) JOB FUNCTIONS Review the emplyee s jb descriptin and identify each essential functin that is perfrmed differently based n the age grup f the patient. PHYSICAL REQUIREMENTS Indicate the apprpriate physical requirements f this jb in the curse f a shift. Nte: reasnable accmmdatins may be made available fr individuals with disabilities t perfrm the essential functins f this psitin. Physical Demand Level Occasinal Up t 33% f the time X Sedentary: Ability t lift up t 10 punds maximum and ccasinally lifting and/r carrying such articles as dckets, ledgers and small tls. Althugh a sedentary jb is defined as ne, which invlves sitting, a certain amunt f walking and standing is ften necessary in carrying ut jb duties. Jbs are sedentary if walking and standing are required nly ccasinally and ther sedentary criteria are met. Light: Ability t lift up t 20 punds maximum with frequent lifting and/r carrying f bjects weighing up t 10 punds. Even thugh the weight lifted may nly be a negligible amunt, a jb is in this categry when it requires walking r standing t a significant degree. Medium: Ability t lift up t 50 punds maximum with frequent lifting/and r carrying bjects weighing up t 25 punds. Heavy: Ability t lift up t 100 punds maximum with frequent lifting and/r carrying bjects weighing up t 50 punds. Frequent 34%-66% f the time Cnstant 67%-100% f the time Up t 10# Negligible Negligible Up t 20# Up t 10# r requires Negligible r cnstant significant walking r push/pull f items f standing, r requires negligible weight pushing/pulling f arm/leg cntrls 20-50# 10-25# Negligible-10# # 25-50# 10-20#

5 Very Heavy: Ability t lift ver 100 punds with frequent lifting and/r carrying bjects weighing ver 50 punds. Other - list any ther physical requirements r bna fide ccupatinal qualificatins nt indicated abve: UW HEALTH JOB DESCRIPTION Over 100# Over 50# Over 20# Nte: The purpse f this dcument is t describe the general nature and level f wrk perfrmed by persnnel s classified; it is nt intended t serve as an inclusive list f all respnsibilities assciated with this psitin.