Application Pack: Applicants for Transformation Manager

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1 Application Pack: Applicants for Transformation Manager

2 Contents 1.0 Information about NHS Eastern Cheshire Clinical Commissioning Group and the Eastern Cheshire Healthcare Economy 2.0 Job Description and Person Specification Applying for the Transformation Manager role and key dates 17 3 Page 2 of 17

3 1.0 Information about NHS Eastern Cheshire Clinical Commissioning Group NHS Eastern Cheshire Clinical Commissioning Group is a membership organisation of 23 GP Practices working within five town based locality peer groups (Figure One). The CCG became a statutory NHS Body on 1 April Figure One GP Practices and locality peer groups in Eastern Cheshire Our five localities, known as General Practice Locality Peer Groups, are: Alderley Edge, Chelford, Handforth, and Wilmslow Bollington, Disley, and Poynton Congleton and Holmes Chapel Knutsford Macclesfield The main purpose of the CCG is to commission (buy) the highest quality of health care services within available funds, and monitor the quality of these services. We are responsible for commissioning health services to meet all the reasonable requirements of our local population, with the exception of certain services commissioned directly by NHS England, health improvement services commissioned by Cheshire East Council, and health protection and promotion services provided by Public Health England. Our main commissioning responsibilities include: elective hospital care rehabilitation care urgent and emergency care, including GP Out of Hours and NHS 111 most community health services Page 3 of 17

4 mental health and learning disability services prescribing and medicine optimisation emergency and patient transport ambulance services NHS continuing healthcare and NHS funded nursing care. We also have the responsibility for commissioning emergency and urgent care services for the population within our boundaries as well as for commissioning services for any unregistered patients who live in our area. A list of commissioning functions and duties for CCGs can be viewed at: From 1 April 2015, the CCG will start to undertake joint commissioning arrangements with NHS England around primary medical services, which opens up an exciting but challenging new chapter in the CCGs history. The CCG s full statutory responsibilities are detailed within its constitution. The main responsibilities include: upholding the NHS Constitution, 1 CCG Constitution 2 and governance standards quality assurance and quality improvement of commissioned services quality improvement of GP services in partnership with NHS England safeguarding children and vulnerable adults reducing health inequalities Public Sector Equality Duty public involvement in CCG and promotion of choice training, innovation and research environmental sustainability delivering on relevant areas of the Governments mandate to NHS England and the NHS England planning guidance Everyone Counts 3 achieving financial balance. NHS Eastern Cheshire CCG is currently meeting its statutory duties. 1.1 About the Eastern Cheshire Healthcare Economy Eastern Cheshire is located in the North West of England and includes towns such as Macclesfield, Knutsford, Wilmslow, Poynton and Congleton as well as many villages and rural areas. It has a population of over 204,000 and most local people are classed as white British. The CCG area has 53% of the population of Cheshire East Council. With NHS South Cheshire CCG, the two CCG s are co-terminus with the boundaries of the Council. Health and social care spending on the residents of Eastern Cheshire is around 346 million per year. Around a third of this is spent on hospital care, a thirteenth on GP practices (Primary Medical Care), one sixth on community care, one seventh on social care, one twentieth on mental health and the rest on other services such as prescribing and specialist care. A range of health services are also commissioned by the local Public Health department of the council which span across and contribute to the local primary care, mental health and community care services e.g. NHS health checks, drugs and alcohol services, sexual health services and school health services Page 4 of 17

5 Figure Two provides a summary of key facts about the Eastern Cheshire healthcare economy, described within this section. Figure Two: Key facts about Eastern Cheshire In Eastern Cheshire there are 38 Pharmacies, 42 Dentists and 48 Opticians and over 60 care/residential homes. There is one District General Hospital in Macclesfield and two community hospitals (Congleton and Knutsford), run by East Cheshire NHS Trust. The hospitals and community health services (e.g. District Nurses who visit patients in their homes) are also managed by East Cheshire NHS Trust. Mental Health services are managed by the Cheshire and Wirral Partnership NHS Foundation Trust. The proximity of Eastern Cheshire to Greater Manchester provides Eastern Cheshire residents with significant access and choice of general acute hospital services and access to a range of specialist care providers (Figure Three). For example the population in the north of the CCG access hospital services across Greater Manchester. There is already an innovative model of providing specialist services locally with larger, specialist hospitals, like The Christie Hospital NHS Foundation Trust, enabling chemotherapy to be administered at East Cheshire NHS Trust, and a number of other locally delivered services Page 5 of 17

6 Figure Three: Access to hospital services across Eastern Cheshire and Greater Manchester At the end of 2012 we came together with Cheshire East Council and other partners to launch the Caring Together programme so as to look at new ways of providing high quality care services for the residents of Eastern Cheshire. Since then we have undertaken an extensive programme of engagement with local residents and healthcare staff to help co-design and co-produce a new model of care for Eastern Cheshire and to identify what we need to do to demonstrate improvements in care. We are now entering into an exciting phase of the Caring Together programme as we start to release a variety of products to our patients, carers, public and workforce that helps explain further how care will change in eastern Cheshire. Now more than ever there will be a need to clearly articulate the changes that will need to come about and why it is still so important for people to continue to keep being involved in help design and deliver Caring Together. Eastern Cheshire, as part of a Cheshire wide bid, was selected within the first cohorts of national pioneer areas around integrated care. The Caring Together programme forms part of the Cheshire pioneer programme. For information about Caring Together look at Page 6 of 17

7 1.1 Our structure Figure Four: Structure of NHS Eastern Cheshire Clinical Commissioning Group 1.2 Governing Body of NHS Eastern Cheshire Clinical Commissioning Group The Governing Body currently meets monthly (last Wednesday of each month) to develop and implement new local commissioning strategies and locally coordinate the requirements of the Department of Health / NHS England to ensure that the CCG is effectively delivering on its duties as a statutory NHS organisation. Further Information For further information about the CCG please refer to our website: Key documents to read include: NHS Eastern Cheshire CCG Five Year Strategic Plan NHS Eastern Cheshire CCG Annual Report and Accounts NHS Eastern Cheshire CCG Constitution All can be found at Page 7 of 17

8 2.0 Job Description and Person Specification JOB DESCRIPTION Job Title Pay Band Base Department/ Team Responsible to Accountable to Responsible For Transformation Manager 8a New Alderley House, Macclesfield District General Hospital Transformation Directorate Transformation Directorate Lead Transformation Directorate Lead The delivery of the Caring Together Programme and the day to day work assigned to transformation programmes Job Purpose: The purpose of this key role in this context is set out below: To be responsible for developing and delivering transformation programmes for people living in Eastern Cheshire. To lead on identified projects or programmes within the Transformation Directorate. To inspire and provide strong leadership for the respective project/programme, ensuring strong matrix working across the CCG including key stakeholder in health and social care. To develop and maintain strong working relationships with the key stakeholders across the health and social care system working at a senior level and with senior clinicians in Primary and Secondary Care. Organisational Chart: Eastern Cheshire Clinical Commissioning Group Governing Body Eastern Cheshire CCG Executive Team Strategy and Transformation Director Transformation Manager Page 8 of 17

9 Key Duties/Responsibilities: Transformation Manager is responsible for developing and delivering change activities for patients in Eastern Cheshire as well as supporting continuous performance improvement. Responsibilities are set out below and are not an exhaustive list. Leading transformation Leading the co-ordination of activities relating to the transformation agenda and specifically in the area of Primary Care. Facilitating whole system collaborative working. Fronting the design of the future health and social care system. Establishing and implementing effective change activities to underpin successful transformation. Driving continuous performance improvement and service innovation. Interpreting and implementing corporate and national policies appropriately by considering them in a local context that relate to the specified transformation programme. Full ownership of the programme requirements from idea to implementation. Co-ordinate the development of business cases in line with the requirements of the programme and the CCG s business cycle. Ensure that risk/issue management is a key component of programme and project planning and management, and that the risk register is populated and utilised as appropriate to escalate/de-escalate issues and risks Supporting the Directorate Lead Advising and supporting the Strategy and Transformation Director in the development of service strategy and transformation. Supporting the Strategy and Transformation Director as required in all aspects of transformation and the commissioning requirements of the CCG. Communicating Providing regular reports as required on the development and implementation of the programme and on associated areas of performance. Attending meetings as per the requirements of the project/programme and establishing/supporting the project /programme meetings. Undertake a strategic role to create and maintain effective partnerships, relationships and matrix management arrangements with internal and external key stakeholders across the wider health and social community. Including key relationships with patient bodies to deliver the vision, mission and objectives of the transformation programmes. Supporting the required culture, based on a commitment to delivering high quality services and outcomes, centred on our patients. Managing potentially difficult areas around process and clinical service change management which may be sensitive, complex, contentious and confidential issues. Participate in relevant internal and external working groups/projects, services and initiatives to provide project information and analytical advice and expertise. Present programme information and issues, explaining complexities, to a wide range of internal and external stakeholders. Work closely to utilise the Programme Management Office to ensure the delivery of programme plans. Page 9 of 17

10 2. Key Working Relationships The post holder will be required to establish relationships and engage with a variety of stakeholders including clinicians, Chief Executives, range of senior managers and councillors to effectively deliver the programme. Internal Caring Together Programme Management Group Eastern Cheshire CCG Executive Team GP Clinical Leads Other CCG/CSU Clinical Leads Clinicians from member practices Strategy and Transformation Director Transformation Managers and Project Managers Co-commissioning Lead CCG Programme Management Office External Executive directors / clinicians for main providers Lead GPs and Practices Patients NHS England area team East Cheshire NHS Trust Cheshire East Council Cheshire and Wirral Partnership NHS Foundation Trust General Practices and other independent contractors Patient Forums Carer Forums Local Voluntary and Not For Profit Organisations Bordering CCG s Out of Area NHS/Non NHS Organisations Private and Independent Sector Organisations 3. Functional Responsibilities 3.1 Operational requirements Working within the overall Transformation Directorate, devise, implement and monitor the delivery of aspects of the programme allocated to the post holder. Provide overall management to the specific projects and aspects of the programme as assigned. Establish, maintain and deliver regular meetings for work streams and project groups. Report progress against the programme plan by written reports to the Caring Together Programme Management Group, and through personal representation at forums as required. Present complex information on all aspects of the programme in a clear, understandable and audience-appropriate manner. Ensure that an appropriate agreed process is in line with business objectives and is fully cascaded. Oversee the tracking of progress of specific projects and aspects of the Programme against plans and transition milestones, ensuring appropriate processes are in place to flag issues, risks and concerns with the relevant stakeholders. Work with the Leads for Communication and Engagement, Cultural Transformation and Finance for the Programme, to support the delivery of the programme. Page 10 of 17

11 Work closely with all stakeholders to ensure that they are able to align the required transformation and respond to changes with their organisation strategies. Ensure the securing of value for money, giving due consideration to all relevant factors including risk, quality and other factors. 3.2 Financial and Physical Resources Act in a way that is compliant with Standing Orders and Standing Financial Instructions in the discharge of this responsibility. Constantly strive for value for money and greater efficiency in the use of resources and strive for value for money and greater efficiency in the design of the future care models. 3.3 Staff Management To work in a matrix management style, across boundaries and foster close mutually respectful working relations with all stakeholder personnel. The post holder will provide programme leadership to the project leads in relation to delivery of the Programme. Disseminating information on training or service improvement to leads and other managers as appropriate. To manage, motivate and develop staff within the programme groups and activities to ensure that they are able to deliver the new responsibilities of transformation. Including, consider welfare and safety matters, taking into account instructions and guidelines issued and the management of disciplinary procedures as required. Uses personal development policies and procedures, and ensure that personal development is undertaken regularly. 3.4 Information Management The post holder will contribute to the development of systems to store and maintain all programme documentation in a systematic and consistent manner including full version control. Responsible for the operation and maintenance of information systems, adapting systems where necessary to suit changing information needs. Responsible for the collection and reporting on information of expenditure both within and outside the organisation, including compliance reporting. Ensures processes and staff behaviours are in place for appropriate information sharing. 3.5 Research and Development Ensures that relevant groups are able to access best practice and current information about Integrated Care and related issues in line with the transformation programmes. Commission any research needed to take forward specific elements of the programmes. Ensures that benefits from research and development and from innovation are realised by stakeholder organisation. 4. Operational Responsibilities 4.1 Policy and Service Development To identify and assess opportunities for new services and threats to existing services and market development. The post holder will need to maintain a good knowledge of emerging policies from government departments. This will assist in the thinking and definition of the Programme discussions for the Programme and stakeholders. Page 11 of 17

12 5. Freedom to Act The post holder will ensure that changes within Eastern Cheshire are in line with national policy and ensure that the Programme maximises the use of national opportunities. The post holder is required to ensure the delivery of the programme and ensure that difficult decisions are implemented via project leads that are not directly line managed by the post holder; this requires a high level of persuasive and negotiating skills. The post holder is accountable to the Strategy &Transformation Director but has a significant degree of autonomy in how he/she carries out the role. Able to work flexibly and on own initiative within the CCG policy and governance framework. 6. Making Every Contact Count Staff are in an ideal position to offer support and advice on how to improve health and wellbeing. Staff should use their interactions with the public to give them additional advice on health and wellbeing. Staff will be given training and support to help them to signpost people to other services which may improve their health and wellbeing. This list of duties is not intended to be exhaustive, but indicates the main areas of work and may be subject to change after consultation with the post-holder to meet the changing needs of the service Generic Clauses For All Job Descriptions To ensure own actions contribute to the maintenance of a quality service provision. To be responsible for the self-development of skills and competencies through participation in training and development activities and to maintain up to date technical and professional knowledge relevant to the post. To participate in Eastern Cheshire Clinical Commissioning Groups (CCG) Performance and Development Review and to undertake any identified training and development related to the post. To undertake statutory and mandatory training as deemed appropriate by Eastern Cheshire CCG. To develop and maintain effective working relationships with colleagues. To adhere to all Eastern Cheshire CCG policies and procedures. Confidentiality All CCG staff and contractors working for the CCG have both a common law duty and a statutory duty of confidentiality to protect patient (and indeed any personally identifiable) information and only use it for the purposes for which it was intended. The disclosure and use of confidential patient information needs to be both lawful and ethical. Information Governance CCG staff must keep up-to-date with the requirements of information governance and must follow CCG policies and procedures to ensure that CCG information is dealt with legally, securely, efficiently and effectively. Staff must appropriately manage the records they create or hold during the course of their employment with the Trust, making the records available for sharing in and confidentiality policies, procedures and guidelines (e.g. Freedom of Information Act 2000, Caldecott guidelines). Page 12 of 17

13 Health and Safety All staff have a duty to ensure the health and safety of themselves and others whilst at work. Safe working practices and health and safety precautions are a legal requirement. ALL accidents must be reported to your manager and in line with the general philosophy of the CCG; you must participate in accident prevention by reporting hazards and following relevant policies and procedures including Moving and Handling guidelines. Risk Management You are required to contribute to the control of risk and use the incident reporting system to alert the CCG of incidents or near misses that may compromise the quality of services. Infection Control: All staff therefore have a duty to comply with all Eastern Cheshire CCG policies and guidelines in relation to Infection Prevention and Control. You have a duty to ensure that you minimise the risk of infection and infectious diseases. This responsibility includes minimising the risk by highlighting any concerns you may have to the appropriate person as identified in the policies and guidelines and challenging inappropriate infection control and hygiene practice. Equality & Human Rights: The Eastern Cheshire CCG will ensure that job applicants and prospective and current employees are treated solely on the basis of their merits, abilities and potential without any unjustified discrimination on grounds of age, gender, gender reassignment, sexual orientation, disability, family circumstances, race, colour, nationality, ethnic origin, religion or belief, trade union activity & social and economic status. Codes of Conduct and Accountability: You are required to comply with Eastern Cheshire CCG codes of conduct and accountability and any relevant codes of conduct dependent on profession (i.e. N&M/NHS Managers/Allied Health Profession etc). Page 13 of 17

14 PERSON SPECIFICATION JOB TITLE PAY BAND Transformation Manager 8a ESSENTIAL DESIRABLE METHOD OF ASSESSMENT (Application / Interview/ Assessment) QUALIFICATIONS Educated to degree level or equivalent Professional Qualification Relevant Professional Development Project management Qualification, e.g. Prince 2 Masters Level qualification or equivalent experience Application KNOWLEDGE Broad understanding of NHS Policy and clinical context underpinning the drives for service redesign Understanding of social care and social care policy drivers Detailed understanding of programme & project management methodologies Detailed understanding of systematic approaches to risk management Broad understanding of the principles of NHS financial management Broad understanding of large scale change methodologies tools and techniques. Broad understanding of Primary Care and or General Practice Application Interview References SKILLS Highly tuned influencing skills Ability to develop detailed programme plans Ability to identify linkages between complex and interrelated plans Ability to work across organisational boundaries Application Interview References Page 14 of 17

15 EXPERIENCE Ability to work at both strategic level yet pay attention to appropriate detail High level of quantitate analytical skills Excellent verbal and written communication skills, including presentation skills Detailed understanding of approaches to benefits realisation Service improvement and large scale change approaches and methodologies Ability to inspire confidence and respect of others Ability to prepare written reports to a high standard and to deliver work within tight deadlines Ability to effectively organise own and workload and that of others Ability to influence and lead a wide range of stakeholders Ability to empower a wide range of stakeholders to develop innovative solutions Ability to operate independently and interpret organisational policies 3 years experience leading change programmes or projects Demonstrable experience of working with senior management teams Minimum of 2 years experience at a senior level within the NHS Minimum of 2 years experience of General Practice or Primary Care Application Interview SPECIFIC JOB REQUIREMENT Page 15 of 17

16 OTHER The CCG does not require a Standard or Enhanced Disclosure through the Criminal Records Bureau for this post to ensure suitability for employment. Signature of Post holder:. Date: Print Name:. Signature of Manager:.. Date: Print Name:.. Page 16 of 17

17 3.0 Applying for the post of Transformation Manager Individuals who wish to apply for the Transformation Manager role will be required to complete and submit an application via NHS Jobs ( Submissions via this route will only be considered. Those applicants submitting a CV directly to the CCG will not be considered. Applications for this post will need to be submitted via by: midnight 25 May 2015 Shortlisted applicants will be asked to attend an interview on: Thursday 4 June 2015 This is the only date available for interview/assessment. Please note: if you unable to commit to attending the interview day on this date please do not apply. Please confirm your availability for this date in your application Interested applicants wanting to know more about the Transformation Manager role can contact: Fleur Blakeman Strategy and Transformation Director

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