JOB DESCRIPTION. Clinical Service Manager. General Manager A&C916

Size: px

Start display at page:

Download "JOB DESCRIPTION. Clinical Service Manager. General Manager A&C916"

Geoffrey Fox
6 years ago
Views:

1 JOB DESCRIPTION 1. JOB DETAILS Job Title: Responsible to: Department & Base: Clinical Service Manager General Manager Primary and Community Services Roxburgh Street Date this JD written/updated: March 2018 Job Reference number: A&C JOB PURPOSE To provide high quality Strategic and professional management of Dental, Sexual Health Services and support development of Primary & Community Services and the Health and Social Care Integration Partnership To provide leadership and support to all staff across all service areas. To develop primary care dental and sexual health services and support the integration of Primary & Community services within the Health & Social Care Partnership To lead on services change and development within Dental and Sexual Health services and the wider Primary and Community Services. To contribute to the development of Primary and Community Services working closely with P&CS Board members. To develop and implement services, national and local strategies, policies and performance standards. The postholder will have line manage responsibility for dental, sexual health and will deputise for the General Manager P&CS. The postholder will take responsibility for all management and strategic functions in the dental and sexual health services to enable the Clinical Director, Consultants for Sexual Health and their senior teams to concentrate on professional standards and clinical governance.

2 3. ORGANISATIONAL POSITION Consultants Sexual Health Primary & Community Services General Manager Clinical Director Dental Services Clinical Services Manager Senior Dental Officers Lead Nurse Sexual Health Dental practice managers Clinical Dental Team Leader Dental Officers Clinical Leadership Line Management 4. SCOPE AND RANGE The range of the services for which the postholder will hold direct managerial and financial accountability includes, responsibility for budget setting for all named services :currently projected at 3.5 million for NHS Public Dental Services and 618,000 for BSexual Health Services WTE Dental Officers GUM Consultant 1.07 WTE 3 senior managers across the dental, oral health promotion and sexual health services. 2.6 WTE Dental nurses and Oral Health Support Workers 2.65WTE Community Nurse Specialists 13.8WTE administration/reception staff Presently there are 18 dental surgeries on 6 sites across the Borders area, surgeries sit within 2 dental centres, 3 clinics in health centres, and the Borders General Hospital. The NHS Public Dental Service is responsible for: General Dental Services for all categories of NHS patients as an alternative to registration with Independent General Dental Practitioners General Dental Service Emergency Access through NHS Borders Dental Enquiry Line Community Dental Services providing: 1. An epidemiological role through the National Dental Inspection Programme Special Needs Programmes 2. Care for those in hospital and care homes and in a domiciliary setting 3. Child services in schools 4. Mobile Dental Units Oral Health Promotion Department carrying out local and national initiatives and programmes e.g. Tooth brushing in all nurseries, medical nurse training, peri-natal advice. Promotion of Oral Health

3 Participation in national and local health initiatives The Sexual Health Services are responsible for: Delivery of STI testing and contraceptive services on 6 sites to QIS standards HIV outpatient care Extending provision nurse led drop-in clinics. Chlamydia testing in under 25 s to meet national targets Supporting GP s and others in Primary care in improving access to sexual health care Teaching and training professionals and sexual health education in schools and colleges National IT system for sexual health services in Scottish Borders The post holder will have responsibility for : Joint planning with Estates department maintaining andeffective delivery of services within the dental and sexual health facilities Leading on services change and development within Dental and Sexual Health Services. Leading and holding direct managerial and financial accountability of 3.5million, for staffing across dental services and 600,000 for sexual health services, with additional responsibility for the budget setting for all developments and new initiatives across the services. Ensuring there is cohesion, standardisation, efficient and effective use of resources across all of the localities working closely with the other locality managers. Integration of dental and sexual health services across the Scottish Borders area and achievement of all national and local performance targets including the achievement of financial performance of delegated budgets. Fostering and enhancing integration with other agencies locally and nationally to improve the outcomes of dental and sexual health services i.e. independent dental practitioners, general practitioners, social work, housing, public and patient groups, voluntary services. Work is usually generated in response to The Scottish Executive and NHS Borders guidance circulars on changes in the delivery of Salaried and Community Dental Care Services and Sexual Health Services Guidance on Health and Safety, Control of infection, Decontamination policy and procedure Funding becoming available for new initiatives, The Senior Management Teams, agreeing or changing existing Operational and Strategic Policies. The majority of the work is likely to be self- generated. The post holder is expected to exercise considerable initiative in the management and assignation of their workload. The post holder reports to and is appraised by the General Manager for Primary and Community Services. A Personal Development Plan will be agreed with review on an annual basis, or more frequently if required. The post holder will liaise with the Clinical Director and Consultant for sexual health other Senior managers and provide a report at the regular Senior Staff and Management Meetings and to the Dental and Sexual Health Strategy Groups at which there is an opportunity to discuss strategic, operational and facilities issues.

4 The postholder will work collaboratively with others: Director of Nursing Clinical Nurse Managers Contracts Manager-Primary Care AHP Leads/Heads of Services General Dental Practitioner Services General Practitioners Services Primary Care Organisation (Lothian) GUM and HIV services ( Lothian) Nursing Team leader- Primary and Community Services Children and Young People Leadership Group. The postholder may take a leading role on behalf of Primary & Community Services Board. The functions of the Board include: Staff governance Public Health/ Health promotion Planning and Redesign Older People Public Engagement Child Protection/Vulnerable Adults Capital Planning / Estate Management Clinical Governance OUR VALUES IN ACTION Care and Compassion Quality and Teamwork Dignity and Respect Openness, honesty and responsibility 5. MAIN DUTIES/RESPONSIBILITIES Provide strategic leadership to the management of all Dental and Sexual Health Services conjunction with the Clinical Director and Consultants for Sexual Health. Provide leadership to the development and implementation of the Strategies supporting each service including the capital enhancement to Public Dental Services Provide support to the Contracts Manager- Primary Care in the management of General Dental Practitioner Services and their contractual agreement with NHS Borders Develop robust clinical governance arrangements for dental, oral health promotion and sexual health services e.g. management of complaints, policies, standards and clinical incident reporting systems. Produce business plans, local health plan bids and seek other opportunities to enhance development of the two services working closely with the General Manager. Develop and maintain the risk management register for Dental, Oral Health Promotion and Sexual Health Services within NHS Borders to identify key risks and process of risk elimination Develop robust and effective systems and governance arrangements ensuring all service delivery complies with decontamination guidance Ensure robust systems exist for the effective management of all Services out of normal working hours Participate in the Primary Acute Community Services management on-call rota taking the lead for effective decision-making and escalation of incidents to Senior Management on call as required.

5 Work with the Clinical Director/Consultant and Human Resources to ensure robust systems of governance are in place across the two services i.e. SGIS, disclosure checking, registration of staff etc. Monitor and address poor performance following NHS Borders policies and procedures Work with the General Manager to establish a system to deliver efficient and effective services To develop a patient-centred culture within the organisation. Provide and receive complex sensitive or contentious information using highly developed interpersonal and communication skills To facilitate communication within a multi-centred, multi-disciplinary service to ensure efficiency, consistency and effectiveness of service to patients and staff. To oversee and manage the provision of adequate, effective and efficient administrative support for the dental, oral health promotion and sexual health services. To assist the Clinical Dental Director and Consultant for sexual health services in the preparation and submission of applications for funding projects and new initiatives. To investigate complaints and provide the required information to enable suitable response To monitor and manage resource usage, including authorising budget spend within given resources agreed by the Dental Director, Consultant in sexual health and General Manager for P&CS and maintain associated paperwork. To review and ensure there are appropriate arrangements for planned preventive maintenance in conjunction with Estates Departments and outside companies to ensure there are adequate systems in place to facilitate prompt repair of all equipment, premises and vehicles Responsible for ensuring all staff undergo statutory training within the two services. Management of software system to ensure best use of clinical time. 6. SYSTEMS AND EQUIPMENT Daily use of personal computer for generating information and reports, communicating via and the use of internet and intranet Frequent use of a car to go to meetings and site visits throughout and out-with Borders Mobile phone Photocopier, printer and shredder Ensure equipment/decontamination processes are established and maintained Ensure equipment/appliances comply with Health and Safety regulations Ensure effective management of estates, buildings and external accommodation Resuscitation kits Working knowledge of Microsoft office systems eg. Word, Outlook and staff management systems eg. for sickness, absence and training. Initiate new systems where indicated Working knowledge of the R4 electronic practice and patient management systems for the Public Dental Services Working knowledge of the NaSH electronic patient management systems for Borders Sexual Health Services

6 7. DECISIONS AND JUDGEMENTS The post holder will be required to work without direct supervision and constantly prioritise their workload, balancing immediate operational issues with longer term planning on a basis of risk assessment of the respective issues Implement Strategies in accordance with agreed plan ensuring all capital and revenue expenditure meets identified levels of spend Take responsibility for financial budget allocation in accordance with standing financial instructions Undertake decisions on recruitment and selection of staff in conjunction with unit accountants, Primary Care Organisation (Lothian), Clinical Director, Consultant, Partnership and Human Resources Deliver performance indicators on waiting times, access, choice and equity of services in accordance to National and Local targets Decide on the appropriate delegation for certain tasks and management issues On the development of new services, the post holder will need to make recommendations to the Stakeholder groups, Strategy Group and Integrated Joint Board Responsible for decision making which impacts on other members of staff, service delivery and wider NHS services. Deputise for the General manager as required 8. COMMUNICATIONS AND RELATIONSHIPS Provide and receive complex sensitive or contentious information using highly developed interpersonal and communication skills The post holder will be expected to communicate in person by letter, and telephone with members of the Public Dental Services nad Borders Sexual Health Services, in particular the Clinical Director,Consultants and Senior Management Teams. In addition, frequent contact will be made with local and national NHS organisations. Work closely with the Primary Acute Community Services Board members and the Management team for Health and Social Care integration Link across Clinical Boards as required Develop a robust partnership forum for Dental and Sexual Health Services working with key union representatives and area partnership forum members The post holder will communicate regularly with NHS Borders Senior Managers from the following departments 1. Finance 2. Planning 3. Human Resources 4. Health and Safety 5. Fire 6. IT 7. Medical Physics 8. Control of Infection 9. Pharmacy 10. Occupational Health 11. Social Services 12. Scottish Borders Council 13. Primary and Community Services 14. other Clinical Boards as required 15. Health Promotion

7 16. Patient /User of service 17. Equality and diversity 18. Other Independent dental contractors 19. Other Sexual Health Services in Neighbouring Authorities. 20. Primary Care Organisation (Lothian) 21. GUM and HIV services ( Lothian) 22. Health and Social Care Partnership The post holder communicates with Scottish Healthcare Supplies, external companies and agencies including the suppliers of dental equipment and sundries, service engineering companies, Lothian and Borders Police, Fire Brigade, Education Departments and school personnel. 9. PHYSICAL DEMANDS OF THE JOB Physical Must be able to drive throughout Borders and on occasion out-with the area Will be able to work long days including evening and lunchtime meetings when required. Will be able to spend long periods working at a desk in an office. Mental Will need to work under pressure and to tight deadlines Will cope with unpredictable workload Will need keyboard skills and the ability to concentrate for long periods (3-5 hours) with frequent interruptions Will be able to switch between multi-tasks and deal with members of staff looking for immediate responses Emotional Will have to deal with conflicting viewpoints between staff and confrontational situations with staff whilst implementing service redesigns Dealing with difficult complaints and problems, disciplinary hearings, irate patients/members of the public Dealing with a range of complex issues from two very different services Ability to work unsupervised Environmental Will be able to spend long periods working at a desk in an office Will have to travel by road to various parts of Borders in difficult weather conditions 10. MOST CHALLENGING/DIFFICULT PARTS OF THE JOB Dealing with complaints and difficult workforce issues The diversity of subjects/functions that will require management attention across two services. Ensuring that adequate resources and operational systems are available to all dental and sexual health clinics to ensure delivery of the service The ability to prioritise competing demands whilst ensuring all projects are completed to agreed timescales. Negotiating across professional groups and independent contractors. Redesign of services within existing resources

8 Ensuring services run smoothly whilst dealing with urgent issues as they arise Influencing and persuading staff to accept NHS Borders policies and procedures and adapting to change. The ability to work harmoniously with the Dental Services Clinical Director, Consultant for sexual health and Senior Management Teams within the two services. The ability to work harmoniously with the Management team for the Health and Social Care Partnership. This job description is not definitive and may be subject to future amendments following negotiation and consultation.

9 PERSON SPECIFICATION Below are the essential knowledge, training (including qualifications) and experience required to do this job ESSENTIAL Educated to masters level or equivalent in a relevant subject or extensive experience and a proven record of a similar organisational role Existing managerial experience of working at a senior level Extensive experience of budgetary/financial management Ability to lead and manage change. Proven decision making skills. Excellent communication skills including computer literacy Ability to analyse and interpret information. Evidence of continual professional development Influencing, negotiating and persuasive skills essential Car Driver DESIRABLE Demonstrate project management experience Evidence of working across agencies/integrated services.

10 TERMS AND CONDITIONS Grade and salary: Hours of work: Annual leave: Public Holidays: Superannuation: Band 8b: 48,989-60,563 per annum 37.5 hours per week, Permanent 27 days per annum Details of other types of leave entitlement (such as sick leave) are set out in the Agenda for Change handbooks. 8 days per annum on dates designated by NHS Borders Details of other types of leave entitlement (such as sick leave) are set out in the Agenda for Change handbook. The post-holder is entitled to join the NHS superannuation pension scheme. If Unsuccessful: If you have NOT heard from us within 4 WEEKS of the closing date, then we regret that your application has not been successful on this occasion. However, we appreciate your interest in working with NHS Borders and your time and effort in completing the application form. We would welcome your application for future posts. Equal Opportunities: In NHS Borders, we believe that all staff should be treated equally in employment. We will not discriminate against any member of staff, or job applicant, on grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation. Trade Union membership. Disclosure checks: We carry out criminal record checks on new staff who fall within certain staff groups within NHS Borders, through Disclosure Scotland. We send out Disclosure Forms to all shortlisted candidates for these staff groups, and ask for these to be completed and returned at interview. If a successful-at-interview candidate forgets to bring their completed form to interview, then they will be required to return the form (and proofs of identity) within 7 days, otherwise the provisional job offer will be withdrawn. Unsuccessful candidates forms will be shredded. The Rehabilitation of Offenders Act does not apply to this post. Tobacco policy: We have a Tobacco policy in place. When selecting staff, we do not discriminate against applicants who smoke, but staff must observe our policy on smoking. Hepatitis B: We offer Hepatitis B immunisation through our Occupational Health Service (OHS). If you think you may be at risk of contracting Hepatitis B through your job, you should ask for this immunisation at OHS. If your work involves exposure-prone procedures, you must keep to the document Protecting Health Care Workers and Patients from Hepatitis B, and the NHSiS Management Executive Directive on this issue. You must be immune to Hepatitis B, and if you cannot prove that you are immune, OHS will investigate to find out whether you are Hepatitis B positive or not.

11 Health and Safety at Work: You must look after the health and safety of yourself and anyone else who may be affected by what you do at work. You must also co-operate with us to make sure that we keep to legal and organisational safety regulations. You can get more information from the NHS Borders Health & Safety Adviser. The closing date for completed application forms is: 5pm on Friday 29 June 2018

JOB DESCRIPTION. Clinical Governance and Quality, Borders General Hospital. Clinical Governance Facilitator for Patient Safety.

JOB DESCRIPTION. Clinical Governance and Quality, Borders General Hospital. Clinical Governance Facilitator for Patient Safety. JOB DESCRIPTION 1. Job Identification Job Title: Clinical Risk Facilitator Job Reference: Department & Base: Responsible To: Hours of Work: Date JD Written / Updated: SS911 Clinical Governance and Quality,