Case Management Conference October 27, 2012 Mohegan Sun Casino Resort Uncasville, CT

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1 7th Annual Connecticut Chapter Conference October 27, 2012 Mohegan Sun Casino Resort Uncasville, CT Case Managers: The Ultimate Chameleons, Adapting to an Ever-Changing Healthcare Environment Hospital Education

SESSION 1: Utilization Review and Better Practice Ideas to Reduce Vulnerabilities Day Egusquiza President AR Systems, Inc This session will explore how enhanced communication between case managers

2 SESSION 1: Utilization Review and Better Practice Ideas to Reduce Vulnerabilities Day Egusquiza President AR Systems, Inc This session will explore how enhanced communication between case managers conducting utilization review and nursing can change the culture of documentation to support the patient status. The speaker will discuss how moving from a place and chase culture to an interactive utilization review role at the time of placement can move the organization to a more engaged system rather than a reactive environment. 1. Learn how enhanced communication can change the culture of documentation 2. Discuss strategies to implement an interactive utilization review role at time of placement 3. Assess the benefits of having a more engaged system rather than a reactive one SESSION 2: Reconnecting the Homeless Program Gladys Bukvic, MSW Homeless Coordinator / Social Work Lawrence & Memorial Hospital Lawrence & Memorial Hospital s Reconnecting the Homeless program has reduced the utilization of emergency department services and dramatically improved the health status of some of our community s most vulnerable individuals. The program is connecting individuals to housing, health care and social services bringing greater stability to their lives. The position and program started as a pilot and demonstrated outcomes that supported a full time social work case manager to interact with and provide oversight to this patient population. There is significant coordination and collaboration with other community agencies to ensure that the patient is served and duplication reduced. 1. Explain the unique elements of this program and how to implement them 2. Demonstrate the importance of stabilizing our clients 3. Verbalize the benefits of knowing and accessing community resources SESSION 3: The Three D s Dementia, Delirium and Depression in the Elderly Rajesh R. Tampi, MD, MS, FAPA of Behavioral Health, Masonicare Associate Clinical Professor Yale University School of Medicine Dementia, delirium and depression are three common disorders seen in the elderly and are often underdiagnosed and/or misdiagnosed. These disorders are associated with significant morbidity and mortality and cause immense economic strain on the health care system. Available evidence indicates efficacy for some commonly

used treatment modalities. This session will discuss the epidemiology, neurobiology, assessments and evidence-based treatments for these important disorders in the elderly. 1.

3 used treatment modalities. This session will discuss the epidemiology, neurobiology, assessments and evidence-based treatments for these important disorders in the elderly. 1. Define the epidemiology of dementia, delirium, and depression in the elderly 2. Describe the neurobiology of dementia, delirium and depression in the elderly 3. Discuss the assessment and evidence-based treatments for dementia, delirium and depression in the elderly SESSION 4: Value Based Purchasing Hospitals Face Risk and Opportunity Ronald Hirsch, MD, FACP Vice President Accretive Physician Advisory Services Accretive Health With the Supreme Court affirming the Affordable Care Act, the government initiatives to improve care and lower costs can move forward. In this session, the speaker will review Value Based Purchasing, Medicare s first program to link payment to quality and the effects on hospitals and hospital case management. 1. Define Value Based Purchasing 2. Describe measurements and issues in HCAPS 3. Assess the effect on hospitals and case management SESSION 5: CoSTARR Community-Based Transitions of Care Our Beginning Julie Gelgauda, LCSW, Care Management Agency on Aging of South Central Connecticut Grace Jenq, MD Medical of Community Based Transition Program Associate Medical Yale New Haven Medical Inpatient Hospital Service Lynn Triebel, RN, BSN, ACM Care Coordinator, Acute Care for the Elderly Unit Yale New Haven Hospital Yale New Haven Hospital and the Hospital of Saint Raphael joined with the Agency on Aging of Southern Connecticut and have been awarded a CMS transitions of care grant to demonstrate a decrease in hospital readmissions for patients who are 64 or older, Medicare fee for service and live within a prescribed geographic area. The discussion will present the principles of using a BOOST assessment along with coaching and case management for patients who meet the high-risk criteria, have a history of readmissions and require assistance post-discharge. The speakers will share with the attendees successes and lessons learned. 1. Describe patients who are at high risk for readmissions 2. Define crucial elements of engagement in selection of patients 3. Apply three interventions which have had a positive effect on decreasing readmissions

WE MAKE REGISTERING EASY! Simply decide which method is best for you. For a hard copy registration form, complete online registration and print to mail.

4 WE MAKE REGISTERING EASY! Simply decide which method is best for you. For a hard copy registration form, complete online registration and print to mail. There will be no refunds for cancellations; however, fees may be transferred to another participant for the same event. Online: Mail: West 36th Street Little Rock, AR Fax: IMPORTANT DATES HOTEL DISCOUNT DEADLINE September 28 EARLY REGISTRATION DEADLINE October 5 LATE REGISTRATION BEGINS October 6 CONFERENCE DATE October 27 REGISTRATION PRICING EARLY REGISTRATION ACMA must receive payment and registration by October 5, ACMA MEMBER:...$75 NON-MEMBER:...$95 GROUP DISCOUNT (3 OR MORE)* ACMA MEMBER GROUP:...$67 NON-MEMBER GROUP:...$85 *All attendees must be from the same organization. Registration and payment(s) must be submitted together) MEMBERSHIP PACKAGE*:...$235 *Includes 1-year ACMA & Chapter Membership. LATE REGISTRATION Received on or after October 6, ACMA MEMBER:...$100 NON-MEMBER:...$125 MEMBERSHIP PACKAGE*:...$260 *Includes 1-year ACMA & Chapter Membership. CONTINUING EDUCATION Participants may earn up to the following continuing education (CE) hours: 8.10 Nursing (based on 50-minute hour) 6.75 Nursing (based on 60-minute hour) 6.75 Social Work 6.75 ACM

CONFERENCE SCHEDULE SATURDAY, OCTOBER 27, 2012 7:30 am 8:30 am 8:30 am 8:45 am Registration Networking Breakfast with Sponsors & Exhibitors Welcome Announcements & Chapter Business Meeting 8:45 am

5 CONFERENCE SCHEDULE SATURDAY, OCTOBER 27, :30 am 8:30 am 8:30 am 8:45 am Registration Networking Breakfast with Sponsors & Exhibitors Welcome Announcements & Chapter Business Meeting 8:45 am 10:15 am Session 1: Utilization Review and Better Practice Ideas to Reduce Vulnerabilities 10:15 am 10:45 am Networking Break with Sponsors & Exhibitors 10:45 am 11:30 am Session 2: Reconnecting the Homeless Program 11:30 am 12:15 pm Lunch (provided) 12:15 pm 12:45 pm Networking Break with Sponsors & Exhibitors 12:45 pm 1:45 pm 1:45 pm 2:00 pm 2:00 pm 3:00 pm 3:00 pm 3:15 pm Session 3: The Three D s Dementia, Delirium and Depression in the Elderly Transition Break Session 4: Value Based Purchasing Hospitals Face Risk and Opportunity Transition Break 3:15 pm 4:45 pm Session 5: CoSTARR Community-Based Transitions of Care Our Beginning 4:45 pm Closing Remarks CHAPTER BOARD OF DIRECTORS President Kathy Tynan-McKiernan, RN, MSN, ACM Clinical Effectiveness Yale New Haven Hospital Secretary Michelle Pennington, LCSW Medical Social Worker Social Service The Charlotte Hungerford Hospital President-elect Maureen Zukauskas, RN, MS, ACM, CPUM Manager Case Coordination Hartford Hospital Treasurer Mary Bednarz, RN, ACM The Charlotte Hungerford Hospital MEMBERS-AT-LARGE & PLANNING COMMITTEE: Shelley Dietz, RN, MBA, NEA-BC, CCM Care Coordination The Hospital of Central Connecticut Suzanne Sullivan, MSW, LCSW, ACM Social Work Manager St. Francis Hospital and Medical Center Beth Greig, RN, MSN, MBA Administrative Quality & Organizational Effectiveness Saint Francis Hospitals and Medical Center Jill Tierney, RN, BSN, CCM Middlesex Hospital Nancy Jubinville, RN, BSN, MS, ACM Hospital for Special Care Deborah Ware, RN, MAOM, CNN, ACM Case Manager Lawrence & Memorial Hospital Pat Morgan, RN, ACM Supervisor Clinical Resource Management Danbury Hospital Terri Bukowski, RN, BSN Medical Management Bristol Hospital Katherine Reilly, RN, MS, ACM Care Management Gaylord Hospital Joanne Erickson, RN, MSN Business Development Masonicare Elizabeth Ryder-Battisti, RN, ACM Utilization Review Case Manager Midstate Medical Center

6 7th Annual Connecticut Chapter Conference October 27, 2012 Mohegan Sun Casino Resort Uncasville, CT CONFERENCE LOCATION Mohegan Sun Casino Resort 1 Mohegan Sun Blvd Uncasville, CT Phone: For overnight accommodations at the Mohegan Sun Casino, contact the casino directly for availability and best available rate. PARKING INFORMATION Parking is complimentary. HOTEL ACCOMMODATIONS Hyatt Place Uncasville Hotel 2049 Norwich New London Turnpike Uncasville, CT Phone: Just minutes away from the Mohegan Sun Casino, the Hyatt Place Hotel is offering a discounted room rate of $109 per night to conference attendees for the night of Friday, October 26, Discounted rates are available until September 28, 2012 on a space available basis. To make reservations, contact the Hyatt Place Hotel directly at and reference the ACMA Conference group rate West 36th Street Little Rock, AR FIRST-CLASS U.S. POSTAGE PAID LITTLE ROCK, AR PERMIT #1105

CONNECTICUT CHAPTER CASE MANAGEMENT CONFERENCE

CONNECTICUT CHAPTER CASE MANAGEMENT CONFERENCE AMERCAN CASE MANAGEMENT ASSOCATON 4 T H A N N U A L CONNECTCUT CHAPTER CASE MANAGEMENT CONFERENCE September 23, 2009 Holiday nn Waterbury Waterbury, CT HOSPTAL CASE MANAGEMENT PRACTCE BASED EDUCATON Conference