Keeping and Growing Your Staff: Quantifying the Amount and Causes of Turnover and Developing a Plan to Reverse It

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The North Carolina Health Care Facilities Association Presents Keeping and Growing Your Staff: Quantifying the Amount and Causes of Turnover and Developing a Plan to Reverse It Presented By: Gail

1 The North Carolina Health Care Facilities Association Presents Keeping and Growing Your Staff: Quantifying the Amount and Causes of Turnover and Developing a Plan to Reverse It Presented By: Gail Patry, RN, Chief Program Officer - Healthcentric Advisors Marguerite McLaughlin, Sr. Director of Quality Improvement AHCA September 28, 2016 September 29, 2016 Hilton Charlotte Executive Park Raleigh Marriott Crabtree Valley 5624 Westpark Drive 4500 Marriott Drive Charlotte, NC Raleigh, NC 27612

2 About the Program WHY IS STAFF STABILITY IMPORTANT? Stable nursing facility staffs are familiar with resident routines. This increased awareness helps provide better care. Stable staffs develop stronger bonds with residents and staff. Keeping the same staff means less time spent to orient new or temporary staff about resident care routines. This means fewer care interruptions. In today s world of constantly having to do more with less, are you unnecessarily spending too much money recruiting and training staff just to have them leave? Do you know exactly what staff instability is costing your nursing center in terms of time, money and quality? Tools exist that can help you have solid data. Come learn what tools you can add to your toolbox, what is causing this never ending cycle and things to consider when developing a plan to address it. In this session, you will learn how to develop a plan for implementing strategies to correct turnover and instability in your nursing center. About the Presenters Gail Patry, RN, is Chief Program Officer for Healthcentric Advisors. Healthcentric Advisors is a nationally recognized not-for-profit healthcare quality improvement and patient safety organization. In addition to serving as the Medicare Quality Improvement Organization (QIO) contractor for the state of Rhode Island, Healthcentric Advisors is engaged by national and local government agencies and other private and community entities to provide evidence-based consultation, education, tools and resources. Ms. Patry has more than 30 years of work experience in healthcare and quality improvement. As Chief Program Officer, she is responsible for the leadership and oversight of the QIN-QIO program for New England including staffing and fiscal management. She also is responsible for development of new business opportunities. Ms. Patry s experience includes leading both local and national projects in topics such as pain management, pressure ulcer prevention, and organizational culture change. Marguerite M. McLaughlin is Senior Director of Quality Improvement at AHCA. There, she pursues her passion for improving the lives of residents living in long term care centers by developing educational resources, tools and products for staff. Ms. McLaughlin is an enthusiastic educator and trainer working both locally and nationally to support change in healthcare. Her 30 years of experience - at Saint Elizabeth Home, the Alzheimer's Association and the Quality Improvement Organization in RI - have provided her with unique insights and "boots on the ground" experience in helping organizations improve their care and service to their residents.

3 Who Should Attend Administrators Directors of Nursing Supervisory Staff Corporate Office Staff Owners CEU Information This program offers 5.5 contact hours for nursing home administrators. The North Carolina Health Care Facilities Association is a Registered Sponsor of continuing education with the NC State Board of Examiners for Nursing Home Administrators. Comments regarding the Registered Sponsor Course may be addressed to: NCBENHA, 3733 National Drive, Suite 110, Raleigh, NC NCHCFA will issue a certificate of completion for 5.5 education contact hours for all other disciplines. Fee The cost to attend this seminar is $192 for members and $384 for non-members. This fee includes handouts, snacks, and lunch. YOU CAN REGISTER AND PAY ONLINE! TO REGISTER, GO TO AND CLICK ON Keeping and Growing Your Staff: Quantifying the Amount and Causes of Turnover and Developing a Plan to Reverse It. Members may be invoiced. Non-members must submit payment online or mail with registration. Registration is open to anyone who would like to attend. Special Considerations Please call the Association office should you require any special arrangements including special menu considerations, hearing impairment devices, wheelchair access, etc. You may also your request to donnas@nchcfa.org. Cancellation Policy Written cancellations must be received ten business days prior to each program in order to be fully reimbursed. There will be a 50% handling fee for all cancellations received less than ten business days prior to each program but received at least five business days prior to each program. No refunds will be available for cancellations made after five business days before each program. Substitutions are welcome.

4 Agenda 8:15 AM 9:00 AM Registration 9:00 AM Noon Program Noon 1:00 PM Lunch 1:00 PM 4:00 PM Program There will be two 15-minute breaks - one in the morning and one in the afternoon. Overnight Accommodations and Directions NCHCFA has reserved a limited block of rooms at the hotel the night prior to the session. Please note the release date for rooms and the special group code to reference when making your reservation. Please follow the links to the hotel Website for directions. Hilton Charlotte Executive Park 5624 Westpark Drive Charlotte, NC (704) Room Release Date: September 13, 2016 Reference Code: HEALTH CLTEPHF/index.html Raleigh Marriott Crabtree Valley 4500 Marriott Drive Raleigh, NC MARRIOTT ( ) Room Release Date: September 13, 2016 Reference Code: North Carolina Health Care Facilities Association CLTEPHF/index.html Questions Please or call Donna Snyder at the North Carolina Health Care Facilities Association at donnas@nchcfa.org or (919) if you have any questions regarding this program Bur Oak Circle Raleigh, NC (919) F(919)

5 Keeping and Growing Your Staff: Quantifying the Amount and Causes of Turnover and Developing a Plan to Reverse It You may complete the form below and fax to the Association office OR REGISTER and PAY ONLINE! GO TO NursingHomesNC.com and click on A NATIONAL UPDATE- PROPOSED REGULATIONS AND THE CHANGING DEFINITION OF QUALITY seminar registration button. Members may be invoiced. Non-members must submit payment online or mail with registration. Registration is open to anyone who would like to attend. The registration deadline is three business days prior to the program. Room temperatures are difficult to regulate in large settings so please bring a sweater. Register today Space is limited! September 28, 2016 September 29, 2016 Hilton Charlotte Executive Park Raleigh Marriott Crabtree Valley 5624 Westpark Drive 4500 Marriott Drive Charlotte, NC Raleigh, NC Name(s) Facility/Organization Name Address Phone PAYMENT OPTIONS Please Invoice (members only) Check Enclosed CANCELLATION POLICY Written cancellations must be received ten business days prior to each program in order to be fully reimbursed. There will be a 50% handling fee for all cancellations received less than ten business days prior to each program but received at least five business days prior to each program. No refunds will be available for cancellations made after five business days before each program. Substitutions are welcome. FAX THIS FORM TO (919) OR MAIL TO: 5109 BUR OAK CIRCLE, RALEIGH, NC 27612

THE NORTH CAROLINA HEALTH CARE FACILITIES ASSOCIATION PRESENTS

THE NORTH CAROLINA HEALTH CARE FACILITIES ASSOCIATION PRESENTS PRESENTED BY: SUE ANN GUILDERMANN, RN, BA, MA EMPIRA, INC. May 19, 2016 HILTON CHARLOTTE UNIVERSITY PLACE 8629 J M KEYNES DRIVE CHARLOTTE,