Northern California Chapter

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1 /ncal 9th Annual Northern California Chapter Case Management Conference June 8, 2012 The Meritage Resort Napa, California Connecting the Dots Collaboration Across the Health Care Continuum Hospital Case Management Education

2 Session 1: Preventing Readmissions Through Safe Transitions Lisa Johnson, MSN, RN, GCNS-BC Senior Care Manager Care Management MultiCare Good Samaritan Hospital Puyallup, WA This session will highlight current evidence-based models of care transition services and provide insight on how to utilize and adapt these models to develop a program appropriate for your community. The presentation will also highlight why it really takes a community to address the issues of hospital readmissions and chronic disease. 1. Describe models of current EBP care transition services 2. Identify limitations of the models 3. Describe strategies to overcome these limitations Session 2: Ethical Dilemmas: Strategies to Assist Surrogate Decision Makers with Tough End-of-Life Decisions Donna Foliart, MD, MPH Medical Director Palliative Care John Muir Medical Center Walnut Creek, CA Making decisions regarding end-of-life medical care for a loved one who no longer has decision-making capacity is extremely difficult. Surrogate decision makers may have limited understanding of the medical issues and are uncertain as to the extent of their loved one s illness and prognosis. The result is that family members may insist upon care that the medical team feels is futile. Dr. Foliart will discuss ethical dilemmas at end-of-life, explore reasons behind demands for care that has more burden than benefit, and review ways to assist families in making medical decisions. Four cases highlighting these issues will be discussed. 1. Discuss ethical dilemmas at end-of-life 2. Explore why surrogates may want futile care 3. Review approaches for helping surrogates make medical decisions WE MAKE REGISTERING EASY! Simply decide which method is best for you. For a hard copy registration form, complete online registration and print to mail. There will be no refunds for cancellations, however, fees may be transferred to another participant for the same event. Online:

3 Session 3: The Case Management Collaborative Journey: Are We There Yet? Sharon Mass, PhD, ACM Director Case Management & Palliative Care Cedars-Sinai Medical Center Los Angeles, CA This session will review the challenges of social work and nursing case management collaboration in the context of the evolution of contemporary case management practice. Strategies to improve collaboration, as well as a discussion about a successful dyad model will be presented. 1. Identify historical perspectives of case management practice 2. Understand the evolution of contemporary case management practice 3. Learn the value of collaborative practice Session 4: Compassion Fatigue: What s Joy Got to Do With It? Patty Wooten, RN, BSN, CIC Nurse Humorist and Infection Preventionist Infection Control Watsonville Community Hospital Santa Cruz, CA Caregiving with a sensitive and open heart is a powerful and effective approach to blend into our professional skills. It can also open us to greater frustration, stress and disappointment which we call compassion fatigue. Joy and laughter are the perfect antidote to neutralize the physical and emotional exhaustion. Learn how to access your sense of humor and find your laughing place. This presentation will make you laugh and fill your heart with joy. 1. Describe humor, laughter and mirth continuum 2. List 3 ways humor and laughter combat compassion fatigue 3. Identify ways to engage a sense of humor to find opportunities for joy and laughter. maweb.org/ncal West 36th Street Mail: Little Rock, Arkansas Fax:

4 Session 5: Health Care Reform Update: Challenge & Opportunity Patricia Blaisdell, MA, MS Vice President Post Acute Care Services California Hospital Association Sacramento, CA The passage of the Affordable Care Act (ACA) in 2010 set into motion wide-ranging changes to the financing and delivery of health care services, including expanded access to care and an emphasis on care coordination, quality of care and patient outcomes. The current presentation will provide an update on the implementation of the ACA with a particular focus on implications for case managers. An update of other significant state and federal issues will also be presented. 1. Understand current status of the ACA and federal health care reform implementation 2. Identify & understand the components of health care reform (HCR) that affect hospitals and other providers, including the post-acute care continuum 3. Discuss the implications of HCR for case managers Registration Pricing Early Registration ACMA must receive payment and registration by May 18, 2012 ACMA Member: $75 Non-Member: $105 Membership Package*: $235 Student (ID Required) $40 *Includes 1-year ACMA & Chapter Membership. Membership Application required. Late Registration ACMA Member: $95 Non-Member: $130 Membership Package*: $255 Student (ID Required) $40 *Includes 1-year ACMA & Chapter Membership. Membership Application required. Continuing Education Participants at this event may earn up to the following continuing education (CE) hours: 8.4 Nursing (based on 50-min hour) 7.0 Nursing (based on 60-min hour) 7.0 Social Work (based on 60-min hour), including 1.25 Ethics Hour(s) 7.0 ACM TM IMPORTANT DATES Hotel Deadline May 8, 2012 Early Registration Deadline May 18, 2012 Late Registration Begins May 19, 2012 Conference Date June 8, 2012

5 Conference Schedule 7:15 am 8:00 am Registration & Networking Breakfast with Sponsors and Exhibitors 8:00 am 8:15 am Welcome Announcements 8:15 am 9:15 am Preventing Readmissions Through Safe Transitions 9:15 am 9:30 am Business Meeting 9:30 am 10:00 am Networking Break with Sponsor and Exhibitors 10:00 am 11:15 am Ethical Dilemmas: Strategies to Assist Surrogate Decision Makers With Tough End-of-Life Decisions 11:15 am 11:25 am Transition Break 11:25 am 12:25 pm The Case Management Collaborative Journey Are We There Yet? 12:25 pm 1:45 pm Networking Lunch with Sponsor and Exhibitors 1:45 pm 3:15 pm Compassion Fatigue What s Joy Got to Do With It? 3:15 pm 3:20 pm Transition Break 3:20 pm 4:35 pm Health Care Reform Update: Challenge and Opportunity 4:35 pm Closing Remarks Chapter Board of Directors & Planning Committee Chapter Officers: President Deb Lum, RN, BSN, MHA, CCM, ACM Complex Case Manager NorthBay Healthcare Fairfield, California Treasurer Arleen Barker, RN Case Manager Sutter Health Elk Grove, California President-elect Lisa King, LCSW, ACM Director, Case Management Eden Hospital San Leandro Campus San Leandro, California Past President Lois Cross, RN, BA, ACM Supervisor Continuum Case Management Sutter Health Sacramento, California Secretary Jan Van der Mei, RN, MS, ACM Regional Director Continuum Case Management Sutter Health Sacramento, California Members-at-Large: Monica Neveau, LCSW Manager, Social Services & Palliative Care John Muir Hospital Walnut Creek, California Susan Jones, RN, CCM Lead Case Manager John Muir Health Walnut Creek, California Marlene Castro, MSW MSW Case Manager St. Mary s Medical Center San Francisco, California Kim Miller, RN Clinical Practice Consultant Kaiser Permanente Modesto, California Nancy Flint, RN Director, Case Management Queen of the Valley Medical Center Napa, California Janet Essman, LCSW Social Service Lead Queen of the Valley Medical Center Napa, California Yolanda Bonomo, LCSW Supervisor, Social Service NorthBay Healthcare Fairfield, California

6 9th Annual Northern California Chapter Case Management Conference June 8, 2012 The Meritage Resort Napa, California Hotel Information The Meritage Resort and Spa 875 Bordeaux Way Napa, CA The Meritage Resort and Spa is offering a limited number of guest rooms at a discounted rate of $ (resort fee included) per night to conference attendees for the night of Thursday, June 7, To receive this rate, you must make your reservation by May 8, To make a reservation, call the resort directly at and ask for the ACMA rate. Parking Information Self-Parking is complimentary. The Meritage Resort also has valet service at a fee of $15.00 per day West 36th Street Little Rock, AR FIRST-CLASS PRSRT U.S. POSTAGE PAID LITTLE ROCK, AR PERMIT #1105

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