STORY. Also the historic data being generated can be utilized for FUTURE DIAGNOSIS as well. TOUCH IOT WITH SAP LEONARDO PROTOTYPE CHALLENGE

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1 TOUCH IOT WITH SAP LEONARDO PROTOTYPE CHALLENGE Stry Persna POV UX Jurney Mckups STORY INDUSTRY HEALTHCARE Health is ne f the primary necessity f humans. In rder t prvide gd health services there are prfessinals (Dctrs, Nurses, Assistants, Pharmacy etc.). T prvide gd experience, bth t patient as well as service prvider, TIME is the mst imprtant parameter t ptimize the experience f verall health care and services. If the health mnitring equipment's and services being used in hspitals, nursing hmes get cnnected in real time and start prviding the necessary data, then that wuld save a lt f time and give qualitative time t nursing staff t prvide the needed Human Tuch t patients. Once the bdy vitals' measuring instruments data can me mnitred frm ne dedicated space and an autmated messaging system augments this, then it wuld nt nly help NURSES (user) take prmpt actin but als patient wuld feel at ease and have trust in the healthcare ecsystem. Als the histric data being generated can be utilized fr FUTURE DIAGNOSIS as well. 1

2 TOUCH IOT WITH SAP LEONARDO PROTOTYPE CHALLENGE Stry Persna POV UX Jurney Mckups PERSONA I wuld like t prvide the best health care experience fr my patients with ptimized use f material & resurces KATE BRANNEN HEAD NURSE ABOUT Age: 37 years ld Gender: Female 14 years f Nursing Experience Excellent cmmunicatr, Planner, enduring Has gd understanding f hspital wrking and patient care with Sund knwledge f the equipment's used in the surgical prcess Have t be n tes in rder t manage specific needs f each patient WORKS WITH Nurses Dctrs Hspital Administratin Pharmacy MAIN GOALS Prmte an individualized primary care t attend the needs f the patients. Orient the nurses with their tasks and respnsibility Assist in giving medicatin with the supervisin f Clinical Instructr and utilize nursing prcess t imprve the quality patient care. Apply the Cre Cmpetency Standard that will serve as a unifying framewrk fr nursing educatin and practice. NEEDS Daily summary f patients health, with alerts in place Emergency situatin warning system Availability f infrmatin in real time Manage inventry and resurces effectively & efficiently COMPETENCIES Casual User Practive Team Wrker Glbal Fcus Innvative Pwer User Reactive Lne Fighter Lcal Fcus Cnservative JOB RESPONSIBILITIES Manage all the administrative duties f the assigned departments Schedule shifts fr the nurses and assign duties t them Cllect wrk reprts frm all the nurses Present the recrds cllected t respective dctrs and g n runds with them Direct cntact with the patients and diagnse their health prblems and maintain lg Inventry management is als ne f the respnsibilities f the head nurses Mnitr Hygiene f Department PAIN POINTS Highly dependent n duty nurse fr latest patient health inf N mechanism in place t attend emergency situatin (e.g. xygen flw stpped, anmalies in BP/vitals, r patient has fallen frm bed Fr nurse schedule, have t frequently check the rster Have t rely n traditinal mde f cmmunicatin, which is time cnsuming Have t g thrugh list f recrds fr material management 2

3 TOUCH IOT WITH SAP LEONARDO PROTOTYPE CHALLENGE Stry Persna POV UX Jurney Mckups POINT OF VIEW (POV) User + need + insight/why KATE BRANNEN HEAD NURSE As a Head Nurse I need a way t mnitr patient health, ward usage, nurse duties s that the services and respnse time is ptimized fr a better recvery experience, alng with efficiency. 3

4 TOUCH IOT WITH SAP LEONARDO PROTOTYPE CHALLENGE Stry Persna POV UX Jurney Mckups UX JOURNEY ACTIONS Reprt t duty Take ver charge Check past 24 hurs recrds Prepare a checklist Filter anmalies and assign actins Brief nurses n duty fr the day Medicatin Planning Adjust duties as per nurse availability Update system with the re-planned data G fr a ward rund Talk t patients and check their recrds G back t duty statin Take a shrt break Mnitr the patient needs Call dctrs n duty MINDSET What Reprt new t challenges duty wuld Take ver be there charge Hw is the rm n. 43 ding nw? I need t further ptimize wrk tday Which patients t be discharged tday? Hw many new patients? Which all equipment's need maintenance r replacement Oh there are quite a few nurses absent tday? Need t keep track f five patients in parallel Lt f entries t be dne nw? will have t manage smehw I shuld first meet the critical/new patients Next I need t prepare the discharge summary f the discharging patients At last sme time ff Dctrs will be n rund, let me keep things in ready and in sequence FEELING TOUCH POINTS Receptin Admin Office Duty Statin Register/System Recrd Lg bk Rster Patient recrd bks Medicine catalgue Recrd bk Rster Duty Slips Flr map/rm Lcatin Health Recrds Discharge Frms Call bk Patient recrds Duty Statin 4

5 TOUCH IOT WITH SAP LEONARDO PROTOTYPE CHALLENGE Stry Persna POV UX Jurney Mckups MOCKUPS INTEGRATED HEALTH CARE Link t Build Mckups 5

6 TOUCH IOT WITH SAP LEONARDO PROTOTYPE CHALLENGE Stry Persna POV UX Jurney Mckups Link t Build Mckups PATIENT ROOM This prvides a quick status f Rm, such as cleaning due, patients, availability and ccupancy. A quick reminder t the head nurse t take further actins. MONITORS Data and alerts frm specific devices such as vital mnitrs, xygen supply, electrnic medicine dispsals etc. MEDICINES Medicine recrds and dsage reminders. NURSE ROSTER Keeps track f present/absent nurses. Feedback Link (Build) 6

7 TOUCH IOT WITH SAP LEONARDO PROTOTYPE CHALLENGE Stry Persna POV UX Jurney Mckups Link t Build Mckups Feedback Link (Build) 10e1e8fee 7