OMCNews. A note from Retha... The right care, right here. Inside this Issue

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1 OMCNews The right care, right here. October 28, 2016 Service Inside this Issue? OMC Recognizes Security Staff during Security and Safety Week Ozarks Medical Center (OMC) recently recognized its Security Staff during Healthcare Security and Safety Week. OMC s crew is proficient and skilled in conflict management through effective problem-solving, handling emergency situations, theft prevention, and complaint handling skills. OMC s crew consists of 12 officers, many of which are law enforcement officers or ambulance personnel. Pictured front row, left to right: Chris Barrett; Buddy Thompson; RD Reid; Retha Evans, Security Manager; Carl Ulm; and Ryan Hurley. Back row: Larry Rhoads, Ralph Finley, Randy Smith, Keith Price, and Paul Bradshaw. Not pictured: Chuck Honeycutt and Cody Barnes. A note from Retha... This past week it was Safety and Security week, and it is with great pleasure to let our community know that we have an amazing security staff at Ozarks Medical Center! OMC officers are capable of working independently, or as a team, and provide support for our hospital community. They can be relied on to deal professionally in emergency situations that may arise and to keep the public safety in mind at all times. They are able to work under pressure while staying calm. The staff on numerous occasions have jumped started a vehicle for someone and/or unlocked a vehicle for OMC staff. The security officers conduct patrols not only on the OMC campus, but at our off-site clinics. They use security and surveillance equipment to diffuse difficult and potentially dangerous situations. I am proud to say that I work with a great group of officers who make my job easier because they take our safety into their own hands on a daily basis. Please, next time you see a security officer, take time to thank them for a job well done. Mission To provide exceptional, compassionate care to all we serve. Vision We will change lives by nurturing hope, improving health and encouraging wellness every person every time.

2 October 28, People OMC had a total of 14 Top Docs. Watch OMCNews and Facebook for more photos to come! OMC Veteran employees are invited to help decorate the OMC Veteran s Day Float for the Veteran s Day Parade on Friday, November 11. OMC Veteran employees are also invited to ride on the float in the parade. For more information or to sign up to ride the float, contact Dianne Hoover at Dr. Jesse Rhoads was named a Top Doc winner for Psychiatry in 417 Magazine s Annual Top Doctors survey. Dr. Rhoads is a staff psychiatrist at OMC Behavioral Healthcare. Pictured with Rhoads left to right are Joy Anderson, BHC Medical Services Manager; Dr. Rhoads; and Curt Cook, BHC Clinical Manager. Congratulations Dr. Rhoads! Lord, may we see you today in the small details of life in ways we hadn t noticed before. Thank you for the gift of your quiet presence wherever we may find it today. Weekly Prayer brought to you by the OMC Chaplains Dr. Agarin Receives Board Certification Congratulations to Dr. Taghogho Agarin who received his Board Certification in Pain Medicine on September 17, Dr. Agarin is pictured above with Michelle Dill, Pain Management Clinic Supervisor and Aimee Hilt, Clinics Director. Congratulations Dr. Agarin! Shena Stevenson, RN/Clinic Supervisor for Internal Medicine has given birth to a baby girl, Tinley Renee Stevenson. She was born 10/20/16 and weighed in at 6 lbs. 3 oz. and was 18.5 inches long.

3 October 28, Community OMC offers an effective way for smokers to overcome their tobacco addiction Ozarks Medical Center (OMC) and the American Lung Association will be offering the Freedom From Smoking program, an 8-week smoking cessation class for adults. Meetings will be held every Wednesday during the session beginning on Wednesday, November 9 at 9:00 a.m., in the OMC Pulmonary Rehab Conference Room in the Shaw Building. You must be registered by October 31. There is no cost for the program, but enrollment is required. As America s gold standard smoking cessation program for over 25 years, Freedom From Smoking helps participants create personalized plans to overcome their tobacco addiction. With a recent new edition, the program is based on the latest research on addiction and behavior change. It approaches the difficulties of quitting with a sensitive, supportive style. Studies show that people who use the program are six times more likely to be smoke-free one year later than those who try to quit on their own. According to Ruth Nabors, Pulmonary Rehab Coordinator at OMC, the program is especially helpful because it is taught by a trained facilitator who helps participants learn what triggers their smoking, when they are most likely to smoke, and the best way to approach the quitting process. Our Community Health Needs Assessment showed the need for OMC to address causes of cancer and heart disease. Cigarettes and second-hand smoke are a leading cause of disease, said Tom Keller, OMC President and CEO. We want to improve lives by improving health. Helping people avoid health problems that can be prevented by stopping smoking will achieve a healthier community. The public can enroll in this free program by calling Ruth Nabors at , extension Please leave your name, phone number, and address on the voic and you will be contacted. The classes are limited to the first 15 to enroll. Forums Attendance I have entered most of the names from the August Forums sign-in sheets in Net Learning (NL). There are about two dozen names that I am trying to track down to get them entered. Unless you are one of those people, your forum attendance should be in NL. Remember, coworkers are required to attend 2 Forums per year. Please let me know if you have any questions. Thanks! Steve Culver Service Excellence Director Corporate Compliance Survey You should be receiving a Corporate Compliance on Survey Monkey on November 1. It should take you less than 5 minutes to complete It is very important that you complete this survey completely and honestly. I will be following up with all responses that indicate there may be any concerns by the end of The survey will be closed on 11/30 so please complete the survey prior to that date. Your input is valued and I want to hear from each and every one of you. This survey only occurs once a year, so remember, if you have any concerns any time throughout the year, contact me at ext For those of you who have staff that do not have , please print out and have your staff complete that way and send via in house mail back to me. Thank you, Jo Wagner, RN, BSN, ACM Documentation Integrity Director OMC Offers Free Cooking Demostration at Winona Senior Center November 2 Ozarks Medical Center (OMC) Registered Dietitian Christopher Henson, MS, RD, LD, will be presenting A Tasty Way to Reduce Your Sodium, a cooking demonstration, at the Winona Senior Center, 212 Sapper Street, Winona, at 1:00 p.m. on Wednesday, November 2. This event is free and open to the public, but reservations are required and can be made by calling OMC Winona at

4 October 28, People Flu Vaccine Still Available Flu vaccine is available free of charge for OMC coworkers. Be sure to complete the NetLearning module to learn the facts about flu vaccine. The vaccine is available through Employee Health. Thank you to the 765 coworkers who have already taken this important step to protecting OMC patients, visitors, and coworkers. October Honorary Team Member at OMC Home Care (Riverways) Our Intake referral specialist, Phyllis Franklin, RN is a great asset to our dynamic Home Health Care team. Phyllis has recently attended a diagnosis coding certification /qualification (three intense days of training and testing), updating education needs for accreditation and the applications needed to benefit our patients and enhance our Home Care operations. Needless to say, Phyllis has earned her Certification by Medicare by passing the course, as a Certified Diagnostic Coder to add to many other of professional attributes she provides on a daily basis, which are to be commendable and recognized. Phyllis has proven over and over to be a valued member of the home care team, and is always stepping up to the plate for the benefit of our team and the patients we serve. Her critical thinking skills add daily value to our operations and successful outcomes for our patients. I am very proud to have her as part of my team in the referral processing, qualification and high communications with the patients, team members, and providers as we as a Team, provide home care services second to none and she defines quality to our One Stop Shop for our post-acute services to patients. WAY TO GO PHYLLIS, Thank you, I m am so proud of you. Joseph Kinnick, Manager of Business Development for Post-Acute Services Weekly Senior Leadership Report Administrator on Call Hand-off Jeff Jones handed off to Pamela Lee and had no issues to report. Good News Stories Kurtis Abbey reported that during rounding he witnessed a perfect example of patient-centered care by Lori Richards, RN in CSU. Lori was sitting eye level with the patient and their family member conducting oneon-one patient education and providing medication information in a clear and friendly way the patient and their family could understand. She answered questions and was not rushed. Gay Stover reported that Dr. Giurgius s community education dinner was attended by nearly 100 guests and the evaluations were very positive. OMC received handmade thank-you gifts from the Boys & Girls Club for our support of the club since its founding. Upcoming Calendar Items Oct 25, Board Executive Committee 5:30pm, Oct 26 Trunk or Treat, Oct 27 7am Surgery Committee, 5-7 pm Chamber Business After Hours, Saturday Oct 29 10:30am, Daisy Award presentation for nursing. Recognitions Josh Reeves was recognized for his availability and assistance during the recent ED pipe burst and flood. Doug Vargas was recognized for his work on the Daisy Award promotion. Kimberly Shaw was recognized for her work on the Nurse Residency program. Hospital Financial Review Kim Thompson reviewed financial templates used and asked if additional types of reports would be useful to senior leaders. The group discussed progress on the 2017 budget. Board Executive Agenda Senior Leaders reviewed and discussed each item on the agenda for tonight s meeting. It is time for our annual patient safety culture survey! The go-live date will be November 1 and the survey will be available for three weeks. We want to hear what is important and how we are doing from each of YOU. We have something NEW for the clinics this year! This year the clinics will be able to take the medical office patient safety culture survey. This survey is tailored to the workflow and processes in the clinics. The links will be available on the portal under the patient safety page and I ll them to everyone November 1. Replace the text below with your customized survey link when it becomes available. Delete this box when completed. Remember the survey isn t available until November 1, but I would like for everyone to start gearing staff up for the survey! Thanks a bunch. WE NEED YOUR INPUT Complete the online Survey on Patient Safety Culture TODAY! Mary Fine RNBC, CPPS Director of Quality Check out or to create a free QR code th can be scanned from any smart phone and will take Ext your staff directly to the survey page!

5 October 28, People MEDITECH Physician/ CIO Forum Thought you would enjoy this picture of Dr. Frase at the MEDITECH Physician/ CIO Forum. In between our busy sessions, the physicians had the opportunity to play a life size game of Operation that was set up in the Doctor s Lounge. Dr. Frase represented OMC well as she was one of only four conference attendees to achieve a perfect score going 15 for 15 on the game. It was also interesting to note that only one of the physicians was a surgeon ( 2 hospitalists, 1 surgeon, and 1 IT guy). It was a good conference and we obtained some insights on a number of key topics including the Problem List! John F. Wilcox, Chief Information Officer OMC coworkers handed out mammogram information at the Grizzly Volleyball Pink Out Game this week. Pictured left to right: Brandi Davidson, RN (Radiation Oncology); Shae Criswell, Lead Office Assistant (CTC); Griz; Gannon (Susie Kenslow s grandson); Susie Kenslow, APN (Oncology); Tina Hansen, RN (Medical Oncology); and Gay Stover, Senior Executive Director of Marketing. Keep Calm & have a Mammogram! 2016 Holidays Remaining Thanksgiving Thursday, November 24, 2016 Christmas Day Sunday, December 25, 2016 Administrative offices and clinics will observe the Christmas holiday by being closed on Monday, December 26, Designated Holidays New Year s Day Hospital and Urgent Care Clinic Sunday, January 1, 2017 New Year s Day Administrative Monday, January 2, 2017 Memorial Day Monday, May 29, 2017 July 4th ~ Independence Day Tuesday, July 4, 2017 Labor Day Monday, September 4, 2017 Thanksgiving* Thursday, November 23, 2017 Christmas Day* Monday, December 25, 2017 Notes: In 2017, New Year s Day falls on Sunday. Administrative offices and clinics will observe the New Year s Day holiday by being closed on Monday, January 2, All Administrative offices and most Clinics will be closed on each of the designated holidays. Coworkers are expected to use PTO or ETO to be paid for the holiday. Any Clinic or Administrative office that plans to be closed on the Day before July 4th Independence Day and/or the Day After Thanksgiving, Friday, November 24 will need to have prior approval from the appropriate Vice President. *Coworkers who work on Thanksgiving Day or Christmas Day will receive holiday pay.

6 October 28, Service The DAISY Award Launch Party was held Wednesday, October 26 in the cafeteria. Nurses were treated with cake (night shift nurses got cute cupcakes!). Information about the DAISY award was passed out including nomination forms. Thanks to TJ Temple for making the adorable daisy balloon centerpieces!

7 October 28, You Rock! These individuals You Rock cards were shared with Public Relations: Doug Vargas ~ Public Relations Doug has been an amazing help to the DAISY Award Committee. He has worked with short deadlines and has been prompt with our requests. We appreciate you and the entire PR Department! Kayla Clinton ~ 2 South Kayla is always prepared for multidisciplinary rounding and has a great attitude no matter how busy she is. She knows her patients diagnosis, plans for the day, and their situation. Great work Kayla! Gainesville Clinic Mammoth Spring Clinic ICU Night Shift ED Night Shift Gainesville Clinic

8 October 28, OMC Cafeteria Hours Monday-Friday Breakfast: 7:00 a.m. - 9:00 a.m. Lunch: 11:00 a.m. - 1:00 p.m. Snack Bar: 1:30 p.m. - 4:00 p.m. Dinner: 4:00 p.m. - 8:00 p.m. Holidays & Weekends Breakfast: 7:00 a.m. - 9:00 a.m. Lunch: 11:00 a.m. - 1:00 p.m. Employees receive a 20% discount on most items in the cafeteria. (Menu subject to change without notice.) OCT 31 NOV 1 NOV 2 NOV 3 NOV LUNCH MENU Taco Salads Chicken Fajitas Beef Enchiladas Spanish Rice Mexican Corn Black Bean Burgers Minestrone Herbed Arctic Char Penne Chicken Alfredo Parmesean Roasted Potatoes Italian Blend Vegetables Hamburgers Baked Potato Soup Chicken Fajitas Tortilla Crusted Tilapia Spanish Rice Mexican Corn Chicken Tenders Chicken Tortilla Soup Baked Pork Chops Greek Marinated Chicken Rosemary Potatoes Green Bean Casserole Fish Sandwich Broccoli Cheese Soup 4 Fried Shrimp BBQ Beef Brisket Garlic Mashed Potatoes Stewed Tomatoes Grilled Chicken Sandwich Tomato Bisque CAFE Daily: Salad Bar, Sandwich Bar, Pizza, Desserts SNACK BAR Warm Soft Pretzels with cheese sauce & mustard Tacos Bar with shredded lettuce, cheddar cheese, pico, diced onion & salsa 6 Chicken Wings for $3.00 $1.00 Hot Dogs with chili, cheese sauce & 25 fountain drinks BBQ Chicken Sliders $1.00 each What s happening at OMC November 4 -Taste Of Missouri 5:30-8 p.m. at West Plains Civic Center Fundraiser for West Plains noon Rotary, $25 buys sample of area food, beer and wine. OMC is a sponsor. Call for more information. November 8-Heart Saver Infant CPR 6-8 p.m., Ozarks Medical Center Covers basic resuscitation skills on an infant. Recommended for the third trimester of pregnancy or after infant birth up to one year. Call , extension 6440 to register or for more information. November 9-Smoking Cessation Classes at the OMC Pulmonary Rehab, Shaw Medical Building, 1111 Kentucky Ave. Free eight-week Smoking Cessation Classes are offered. Registration is required and space is limited. Call , extension November 15 & 17-Prepared Childbirth Classes 6:00-8:30 p.m., Ozarks Medical Center, West Plains Recommended during the second trimester of pregnancy, this class covers breathing, relaxation, support, labor/delivery and C-Section. Call , extension 6440 to register or for more information. November 16-FORUMS 7:15 a.m. 10:00 a.m. 1:00 p.m. 3:00 p.m. at Willard Hunter Classroom, OMC Parkway Center Staff members are required to attend two Forums each year. Out-of-town clinics can connect through Go To Meeting. November 17-FORUMS 9:00 a.m. 1:00 p.m. at Willard Hunter Classroom, OMC Parkway Center, West Plains 9:00 p.m. 10:30 p.m. at the OMC Cafeteria, West Plains Staff members are required to attend two Forums each year. Out-of-town clinics can connect through Go To Meeting. November 16-Health Screening 7-11:30 a.m., at the Thayer Medical Clinic, 300 Warmfork Road, Thayer OMC Laboratory Services will conduct low-cost lab health screenings. No appointment necessary. For more information, call November 16-Multiple Sclerosis Support Group 4:30 p.m. at the Shaw Medical Building, 1111 Kentucky Ave. This group meets the third Wednesday of each month. For more information on this support group, call EZ Niles at Click here for free weekly fitness opportunities & gym discounts Click here for the complete meetings calendar and calendar of events