OMCNews. The right care, right here. Inside this Issue. Mission. Vision

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1 OMCNews The right care, right here. August 26, 2016 Community West Plains Bank supports OMC Blue Jean Ball West Plains Bank is the sponsor of The Vikki McGee Band for OMC s Eighth Annual Blue Jean Ball. The band is slated to hit the stage at 7:30 p.m., Saturday, September 24 at the OMC Foundation s signature event. The Blue Jean Ball raises funds for programs and services that support the delivery of local health care. Vikki McGee has been entertaining audiences her entire life. Vikki is an extremely versatile singer, singing Rock, Pop, Country, R&B, Jazz, and Gospel. Her favorite is R&B with a little South Louisiana flavor. Besides her versatility, one of the first things you notice about her is her big voice. She has been asked many times, How does such a big voice come out of a little person? She always replies, It s a Louisiana thing! We do everything large in Louisiana, from the food to the music, everything big. Born in Port Barre, a small town in South Louisiana, she grew up surrounded and influenced by the talent of legendary musicians such as Vikki s Great Grandfather Dean of Cajun Music Dennis Mc- Gee; Great Uncle Gerry McGee-Singer/Songwriter Pictured, front row, from left: Eric Judd, Senior Vice President/Chief Loan Officer; Ward Franz, Executive Director of the OMC Foundation; David M. Gohn, President/Chief Operating Officer; Courtney Judd, Loan Assistant. and Guitarist for the Ventures; the legendary guitarist and entertainer, Ronnie Brumley; Ted Broussard, one of Louisiana s greatest Guitarist; and Uncle Randy James, powerhouse acoustic man; are all strong musical influences. Many other entertainers have inspired her song writing and style of music: Aretha Franklin, Tina Turner, Bonnie Raitt, Melissa Etheridge, Bessie Smith, Eva Cassidy, Patsy Cline, Eric Clapton, Merle Haggard, Delbert McClinton, Otis Redding, and Ray Charles. Vikki has performed with and led numerous bands such as Louisiana Fire, Uptown Express, and is currently leading her own. The Vikki McGee Band hail from Northeast Arkansas and perform at many local private parties and Festivals throughout the State of Arkansas. Her talent is evident by her many accomplishments. While with Louisiana Fire, Vikki opened for Tanya Tucker, Little Texas, Restless Heart, Shenendoah, and Tracy Lawrence. She sang at the Country Tonight Show in Las Vegas. While with Ted Broussard & Uptown Express, Vikki was continued on page 2 Inside this Issue Critical need for blood & earn a $5 Amazon Gift Card. See page 3. An example of compassionate care. See page 4. Meet the latest new hires! See page 7. Mission To provide exceptional, compassionate care to all we serve. Vision We will change lives by nurturing hope, improving health and encouraging wellness every person every time.

2 August 26, August 26, OMC had a total of 14 Top Docs. Watch OMCNews and Facebook for more photos to come! OMC had a total of 14 Top Docs. Watch OMCNews and Facebook for more photos to come! Community Dress in Support ~ Month of September! The OMC Foundation invites you to observe each Friday in September as Dress in Support of the Blue Jean Ball. Funds raised benefit OMC programs and services that support the delivery of local health care. Dress code is nice jeans and collared shirt (no T-shirts may be worn). Please verify with your supervisor that your department may participate before purchasing Dress in Support stickers. Stickers may be purchased for $5.00 on the main campus at Registration, Heart Care Services and Neurosciences; in the Shaw building at Rehabilitation Services; in Parkway in Public Relations, BHC, Patient Accounts and the Foundation; and at Riverways. Or for $20, you may buy a sticker for all five Fridays. WALK THIS WAY... TO AN EXCITING NEW FUTURE IN THE MEDICAL FIELD! Dr. Rodney Zimbelman was named a Top Doc winner for Anesthesiology in 417 Magazine s Annual Top Doctors survey. Dr. Zimbelman is part of Ozarks Medical Center Anesthesia Department. Pictured left to right is Kevin Gleghorn, Chairman of the OMC Board of Directors; Zimbelman; Michelle Zimbelman; and Tom Keller, President and CEO of OMC. West Plains Bank supports Blue Jean Ball, continued from page 1 nominated for Best Female R&B Times Music Pole in Lafayette, LA. Vikki sang background vocals on various artists CD S in Louisiana and Arkansas, including Zachary Richard Dr. Rhea Kurian and Dr. Brian Israel were named Top Doc winners for Obstetrics and Gynecology in 417 Magazine s Annual Top Doctors survey. Dr. Kurian and Dr. Israel are part of Ozarks Medical Center Women s Healthcare. Pictured with Dr. Kurian and Dr. Israel is Richard Binkley, Office Manager of Women s Healthcare and Orthopedics. Congratulations Dr. Kurian & Dr. Israel! a legendary Cajun/Zydeco artist. She sang various commercials, including ones for Hilton Hotels which was aired in the Southern States. Vikki has performed at many club venues, private parties, and headlined at festivals including the Legends of Louisiana (Alexandria, LA), Festival International (Lafayette, LA), River Fest (Little Rock, AR), and Blues Fest (Helena, AR), as well as, many others throughout Arkansas, Louisiana, Mississippi, Texas, Tennessee, and Missouri. Vikki took a break from the music business for a couple of years to regroup and concentrate on song writing. Her first solo CD as a songwriter/performing artist titled, Never Knowing is a blend of Rock, Country, and blues, everything that Vikki is made of. Other members of The Vikki McGee Band include Cindy Shepherd on keyboards; Sonny Campbell, Bass/Vocals; Christ Whitten, Lead Guitar; and Jacob Brumley on drums. Tickets for the Blue Jean Ball are $50 and may be purchased at the OMC Foundation at No. 12 Parkway Center. Tickets at the door are $65. The admission ticket includes food, drinks and entertainment. Sponsorships, which include benefits such as reserved seating in the Sheriff s Tent, also are available. For more information on tickets or sponsorships contact the OMC Foundation at The Vikki McGee Band performing at the Blue Jean Ball in Donate at our upcoming Blood Drive and as a thank you, all presenting donors will receive a $5 Amazon gift code!* *Presenting whole blood donors between July 25 and August 31 are eligible. Donors who meet the criteria will receive an post donation with instructions on how to redeem their Amazon code online. Gifts are non-transferable and not redeemable for cash. If a presenting donor qualifies for multiple offers, they will receive offer of greater value instead of the $5 Amazon gift code. Applications are being accepted for the Surgical Technology Program for the 2017 year. Financial Aid Available To Those Who Qualify SURGICAL TECHNOLOGY 407 W. Thornburgh West Plains, MO

3 August 26, Service Review received on OMC Facebook I couldn t have asked for better care in an emergency situation! OMC got me in, calmed me and my family down and took wonderful care of us! Dr. Crowe was amazing and my night nurse was double amazing! I really cannot express how grateful I am for the knowledgable, caring staff! Thank you so much for taking care of my children and me!! Sincerely, Thank you s received via OMC Website This message is sent to thank all of the nurses and administration of OMC Riverways. My wife has had excellent help and attention. Thanks to all. Thank you for everything. I would like to thank and show appreciation to the following people who helped with my grandson s care. Thank you to the ED staff for doing a great job collecting a quick cath. To lab, really showing compassion and doing a excellent job of collecting blood. Whitney and Rebekka (I apologize if I misspelled your name Rebekka). I would also like to thank the 2 South nurses and CNAs. An Example of Compassionate Care Mark Noon with Studer Just a Missouri girl headed home from vacation Group was talking with us this week about addressing patients concerns. Often patients present with a chief complaint and the complaint may not be their biggest concern. Their biggest concern could easily be a personal matter. Recently a patient was very upset and didn t want to be admitted. The ED Charge Nurse followed the patient out of the hospital as the patient was going to leave against medical advice. She sat on the curb with the patient and listened to his concern. He was worried about his two beloved pets and how they would be cared for during his hospitalization. The Charge Nurse offered to care for the dogs and take them to her own home while he was hospitalized. Because of her compassion and taking an extra moment with the patient, he returned to the ED and was admitted. Not only did the Charge Nurse provide service recovery but showed an example of exceptional, compassionate patient care. Thanks for all you do! Kurt Abbey, CNO Father, bless the men and women that are serving this Great Nation, both here at home and overseas. Watch over them and keep them safe. Be with the ones that do service in this hospital, Lord. Work through their hands O Lord as they go about tending to those in need of their care. Give them knowledge and peace as they work to make people whole once again, In Jesus name, Amen. Weekly Prayer brought to you by the OMC Chaplains August 26, Generations of Nursing at OMC Nursing runs in the family with these three nurses who work at Ozarks Medical Center (OMC). Rufina Falwell had been a stay-at-home mom, raising two daughters and a son. Once my children got a little older, it just hit me I could go to school, said Rufina. God called me into nursing. Rufina started taking classes at South Central Career Center and became a Licensed Practical Nurse (LPN). She began working at OMC in October of 1984 on the Med/Surg floor. Rufina wanted to continue her education and went back to school at Missouri State University-West Plains while continuing to work. She became a Registered Nurse Pictured left to right: Rufina Falwell, Cindy Wilson, and Briawna Wilson. (RN) in Rufina currently works in the Intensive Care Unit (ICU) at OMC. She remembers working in the old ICU that was only a 4-bed unit. I was working on Mother s Day in It was the day we moved into the new ICU. We took one patient with us. The current ICU at OMC is a 12-bed unit and usually has a census of 8 to 10 patients. Daughter Cindy was a senior at West Plains High School taking health occupation classes when mom Rufina was in LPN school. Cindy and her sister, Sheila, helped around the house so Rufina had time to study. I liked being around people and taking care of them, too, Cindy said. Those qualities transferred to a love of nursing. Cindy completed LPN school in 1986 and began working at OMC in Currently, Cindy works in the GI Lab, a section of the hospital that at one time housed the OB Department. Cindy works in the room that she was born in, says Rufina. Like mom Cindy, Briawna started earning her Certified Nursing Assistant (CNA) while at West Plains High School. Watching grandma and mom, I knew how much they loved their careers. It wasn t until I became a CNA and actually began working in the field, that I knew it was what I wanted to do, too, Briawna said. Briawna began working at OMC in She is now an RN after completing her LPN in 2014 and her RN in Briawna primarily works on the Medical/ Surgical floor, but sometimes works in ICU, too. All three agree that they work with an exceptional staff. We are all like family, Rufina said. After working as a CNA, Briawna especially wants to commend OMC s CNAs. They get overlooked sometimes. In their spare time, Rufina enjoys antiquing, bird watching and taking care of her grandkids. Cindy shares her mom s love of antiquing and also enjoys reading. Briawna enjoys reading, too, and shopping, traveling and spending time with friends and family. When asked if she could think of any special patients or stories of her 32 years of service at OMC, Rufina said, All of my patients are special. The best thing about nursing is that you get to become acquainted with your patients and their families. Rufina is not planning to retire anytime soon. I am going to work as long as I m able. West Plains Anytime Fitness 1651 Gibson St Anytime Fitness Presents ZERO FOR HEROES during the Entire Month of August! Anytime Fitness wants to show appreciation for the Heroes of our community! All Military active and veterans, all Medical professionals, all police, all fire fighters, and teachers! Our heroes receive: free sign up & their first month free! Thank you for all that you do for us!

4 August 26, Psychiatric Mental Health Nurse Practitioner Pam Wheat joins OMC Mountain Grove Behavioral Healthcare Board Certified Nurse Practitioner (FNP-C) Pam Wheat has joined the medical team at Mountain Grove Behavioral Healthcare, located at 500 E. 19th Street, Mountain Grove. The clinic is an affiliate of Ozarks Medical Center (OMC). Wheat joins Leslie Smith and Julie Posey, Licensed Clinical Social Workers; Golda Cain, Licensed Professional Counselor; and Colleen Haynie, Psychiatric Advanced Practice Nurse in providing efficient and effective mental health services to children and adults. The clinic provides medication management, counseling services, case management, and health home services to help reduce the severity and duration of mental health disorders. Wheat holds a Master of Science in Nursing with a Specialty in Family Nurse Practitioner (FNP) from the University of Missouri-Kansas City. She has a Specialty in Psychiatric Mental Health Nurse Practitioner from Eastern Kentucky University. She also has a Bachelor of Science in Nursing from Pittsburg State University, and an Associate of Science in Nursing from Labette Community College. Prior to coming to OMC, Wheat worked as a nurse practitioner for Oxford Health Care and was an adjunct faculty member at Cox College. She also has been a nurse practitioner at Springfield Neurological and Spine Institute, Ferrell Duncan Clinic, Skaggs Cardiology Associates, and at the Freeman Health System. Wheat is a member of the American Psychiatric Nurses Association, Sigma Theta Tau International Honor Society of Nursing, American Nurses Association, and the American Academy of Nurse Practitioners. Wheat and her husband have two children. In her spare time, Wheat enjoys reading, hiking, and going to the lake. For more information, contact the clinic at August 26, Meet the latest new hires to come through Orientation (our largest class yet!). New Coworkers at Ozarks Medical Center! Front Row: Pamela Wheat, Nutrition; Rhonda Ward, CSU; Leslie Clinton, Home Care; Joy Price, Rehab; Melanie Welch, Rehab; Cathy Rulo, EVS; Jen ee Lieurance, NPU; Chrystal Phipps, OB; and Haley Bland, 2North. Back Row: Betty Grow, ED; Pam Lee, Administration; Brittni Yardley, ED; Lisa Dewitt, Home Care; Cathy Carr, Home Care; Kim Montgomery, Imaging; Tera Stertz, Imaging; Erin Nichols, Imaging; Anna Campney, HomeCare; Dawn Henry, Rheumatology REHABILITATION SERVICES Katie SHANNON Hometown: West Plains Position: Speech-Language Pathologist (Rehabilitation Services) Education: Truman State University ~ Bachelor and Masters degrees in Communication Disorders Previous Experience: Completed clinics at Columbia Public Schools and University Hospital in Columbia, Missouri Hobbies: Running, playing tennis and swimming Interesting facts about me: I love backpacking, traveling, and being in the outdoors Family: Greg & Lori Shannon (parents) and Carly Shannon (sister) I m looking forward to: The variety of therapy opportunities that OMC offers and excited about the variety of age groups of patients that I will be working with. I chose OMC because: Of the friendly and knowledgable staff and the supportive working environment. So far, I love: That everyone is so willing to help! Brenda Land our AFLAC representative will be here Tuesday, August 30th from 9:00 am until noon to meet with employees who would like to set up an account or have questions regarding their existing account. AFLAC offers a variety of different voluntary benefits for you to choose from. If you are interested in meeting with her please contact Human Resources to schedule an appointment. Thank you, Felicia Armades, HR Generalist (417) REHABILITATION SERVICES Jaime LOWMAN Hometown: Browning, Missouri Position: Pediatric Physical Therapy (Mountain Grove Clinic) Education: Central Methodist University ~ Bachelor of Science in Biology and University of Missouri ~ Doctorate of Physical Therapy Certifications: Certified Lymphedema Therapist Family: Justin Lowman (husband) I m looking forward to: Offering services for pediatric physical therapy to a wider range of patients in Mountain Grove and surrounding areas. I chose OMC because: Of the family feel that I noticed while I was a student completing clinical rotations at OMC. Looking for volunteers to hand out mammogram reminders at the Zizzer Softball Pink Out Game! Tuesday, August 30 3:45 to 4:45 Contact Melissa Smith at or melissa.smith@ozarksmedicalcenter.com

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6 August 26, August 26, Weekly AC Report The Administrative Council would like to share the key discussion areas from our meeting August 23. AC discussed the following topics: Administrator On Call Hand off- Kurt Abbey handed off to Tom Keller. Kurt presented three issues for discussion. Good News Stories- Gay Stover shared positive patient s and Facebook posts. Kurt reported that a caring ED nurse prevented a patient from leaving AMA by taking time to listen to his concerns and assisted him, thereby changing his mind and he was then admitted to receive needed care. Upcoming Calendar Items- Board Executive Committee Aug 23, NOC Aug 24. Tom Keller will be the speaker at Mountain Grove Chamber on September 1. The West Plains Chamber also meets September 1. Honor a Hero While Creating One AC will participate in the MHA Honor a Hero Program by submitting nominations from the Good News Stories. Gay to submit the nominations chosen. They will also appear in the Good News section of OMCNews. Financial Performance-AC discussed plans for improvement, timeline and expense reductions by each Vice President. Changing Models for NPU Billing Kurt brought up discussion of changes in regulations for NPU billing. Kurt and Jeff Jones will review regulations and billing systems and report the findings to AC. BHC Growth Opportunity Richard McGee presented a growth proposal for BHC Healthcare Home, which was approved by AC. Hospitalist Staffing Needs Dr. Rick Holloway discussed hospitalist staffing plans to best cover patient needs and decrease locums costs. Board Executive Committee Agenda AC reviewed and discusses each item on agenda REHABILITATION SERVICES Jaylene QUARTI Position: Speech-Language Pathologist (Rehabilitation Services). I will be working at the Mountain Grove School District. Education: Central Methodist University ~ Master of Science in Speech Pathology and Audiology Family: Chris (husband) and Jake & Taylor (children) Previous experience: 5 years at OMC, 5 years in West Plains Schools, and 10 years in Acute/Rehab in Kansas City I m looking forward to: Working with the other therapists in my field and being able to collaborate with a great rehab staff. Thank you goes a long way. The nurse who became your friend. The team that treated you like family. The doctor, therapist, volunteer, cafe clerk or the imaging technologist with that contagious laugh. You want to thank them. We want to help. Each month, now through December, we ll select one Hospital Hero from the stories submitted to recognize as the hospital Hero of the month. The selected hospital Hero, as well as the individual who nominated them, each will receive a $100 gift card. It s just our way of saying thank you to the unsung heroes in our hospitals, from the Missourians who appreciate them. That s right! A $100 gift card will be awarded to both the hero we recognize and the individual who nominates them. Submit your nomination and share your story online. It s simple, it s fast, and even if you don t win, it s an easy way to thank a hospital employee for their important service. Coworkers can nominate coworkers! To make a nomination, visit:

7 August 26, OMC Cafeteria Hours Monday-Friday Breakfast: 7:00 a.m. - 9:00 a.m. Lunch: 11:00 a.m. - 1:00 p.m. Snack Bar: 1:30 p.m. - 4:00 p.m. Dinner: 4:00 p.m. - 8:00 p.m. Holidays & Weekends Breakfast: 7:00 a.m. - 9:00 a.m. Lunch: 11:00 a.m. - 1:00 p.m. Employees receive a 20% discount on most items in the cafeteria. (Menu subject to change without notice.) AUG 29 AUG 30 AUG 31 SEPT 1 SEPT LUNCH MENU Taco Salads Chicken Fajitas Beef Enchiladas Spanish Rice Mexican Corn Black Bean Burgers Minestrone Herbed Arctic Char Penne Chicken Alfredo Parmesean Roasted Potatoes Italian Blend Vegetables Hamburgers Baked Potato Soup Chicken Fajitas Tortilla Crusted Tilapia Spanish Rice Mexican Corn Chicken Tenders Chicken Tortilla Soup Baked Pork Chops Greek Marinated Chicken Rosemary Potatoes Green Bean Casserole Fish Sandwich Broccoli Cheese Soup 2 Fried Shrimp BBQ Beef Brisket Garlic Mashed Potatoes Stewed Tomatoes Grilled Chicken Sandwich Tomato Bisque CAFE SNACK BAR Warm Soft Pretzels with cheese sauce & mustard Tacos Bar with shredded lettuce, cheddar cheese, pico, diced onion & salsa BBQ Chicken Sliders $1.00 each $1.00 Hot Dogs with chili, cheese sauce & 0.25c fountain drinks Mozzarella Cheese Sticks with marinara, Corn Nuggets, and Jalapeno Poppers Mix & Match 6 pieces for $3.00 What s happening at OMC August 31-Blood Drive Noon-6 p.m. at Willard Hunter Classroom, OMC Parkway Center, West Plains Walk-in or make an appointment using the American Red Cross online registration at redcrossblood.org/donating-blood. September 6-Heart Saver Infant CPR 6-8 p.m., Ozarks Medical Center, West Plains Covers basic resuscitation skills on an infant. Recommended for the third trimester of pregnancy or after infant birth up to one year. Call , extension 6440 to register or for more information. September 7-Smoking Cessation Classes at the OMC Pulmonary Rehab, Shaw Medical Building, 1111 Kentucky Ave. Free eight-week Smoking Cessation Classes are offered. Registration is required and space is limited. Call , extension September 13 & 15-Prepared Childbirth Classes 6:00-8:30 p.m., Ozarks Medical Center Recommended during the second trimester of pregnancy, this class covers breathing, relaxation, support, labor/delivery and C-Section. Call , extension 6440 to register or for more information. September 21-Multiple Sclerosis Support Group 4:30 p.m. at the Shaw Medical Building, 1111 Kentucky Ave. This group meets the third Wednesday of each month. For more information on this support group, call EZ Niles at September 24-OMC Blue Jean Ball 6 p.m. at Risner Stables Contact the OMC Foundation at for tickets. October 1-Mountain Grove Health, Wellness and Safety Expo 8 a.m. til noon at the YMCA, Mountain Grove Free event. Several OMC departments will offer health information and screenings. Daily: Salad Bar, Sandwich Bar, Pizza, Desserts Click here for free weekly fitness opportunities & gym discounts Click here for the complete meetings calendar and calendar of events