November 5-7, 2018 Huntington Beach, CA Hyatt Regency Huntington Beach Resort & Spa

Transcription

1 November 5-7, 2018 Huntington Beach, CA Hyatt Regency Huntington Beach Resort & Spa acmaweb.org/leadership

2 Engagement. Experience. Effectiveness. The 2018 Leadership and Physician Advisor Conference is an opportunity to share knowledge and learn with physicians and case management leadership. Gain new strategies when you join your peers from across the U.S. to discuss advancing patient care. Cosponsored by the American Case Management Association (ACMA) and the Association of Physician Leaders in Care Management (APLCM), the conference takes place in Huntington Beach, CA, this November 5 7! WHO SHOULD ATTEND? n Leaders in Case Management, Care Transitions or Social Work n Health Care Administrators n Physician Advisors n Medical Directors/CMOs n Chief Nursing Officers WHAT YOU WILL GET? n Innovative ideas you can immediately use n Updates on case management leadership best practices from recognized innovators n In-depth discussion about the latest health care resources n Knowledge-sharing with like-minded peers n Interaction with the latest tools and products in the exhibit hall LOCATION Hyatt Regency Huntington Beach Resort & Spa Pacific Coast Hwy Huntington Beach, CA HOTEL ACCOMMODATIONS The Hyatt Regency Huntington Beach Resort & Spa is offering a limited number of rooms at a discounted rate of $246 per night. To receive this rate, you must make your reservation by October 11. To reserve your spot, visit book.passkey.com/go/acmaleadershipconference2018. PARKING INFORMATION Daily parking: $20 Overnight parking: $37 (in-and-out privileges apply) acmaweb.org/leadership

3 Continuing Education The 2018 Leadership and Physician Advisor Conference program is designed for continuing education (CE/CME credits) and learning with case management and physician advisor leaders. Participants may earn up to the following continuing education (CE/CME) hours: Nursing Contact Hours (based on 50-minute hour) Nursing Contact Hours (based on 60-minute hour) Social Work Contact Hours ACM TM American Case Management Association (ACMA) Certification Credits AMA PRA Category 1 Credits TM This CE/CME activity is approved by the American Case Management Association (ACMA), an approved provider through the following: Nursing Continuing Education n California Board of Registered Nursing (Provider #CEP 15413) n District of Columbia Board of Registered Nursing (Provider # ) n Florida Board of Nursing (Provider # ) n Georgia Board of Nursing (Provider # ) n PIM - Postgraduate Institute for Medicine is accredited as a provider of continuing nursing education by the ANCC -American Nurses Credentialing Center s Commission on Accreditation. Social Work Continuing Education n Florida Board of Clinical Social Work, Marriage & Family Therapy, and Mental Health Counseling (Provider # ) n Illinois Department of Professional Regulation (Sponsor # ) n Maryland Board of Social Work (Board Authorized Sponsor of Category 1 credit hours) n Minnesota Board of Social Work (Sponsor #CEP-443) n New York State Education Department State Board (Sponsor #SW-0486) n Texas State Board of Social Worker Examiners (Sponsor #4171) Pending Approval by NASW NJ SOCIAL WORKERS: An application has been submitted for general CE credits for this conference. CE certificate will be ed within 10 days to social workers who sign in and out of each session attended and complete session evaluations including an overall conference evaluation. The evaluation forms will be distributed upon check-in of each session and should be turned in to staff members by 12:00 p.m., November 7, Please contact the ACMA office if you have any questions, Physician CME This program has been approved for up to 16.5 CME AMA PRA Category 1 Credit(s) by Postgraduate Institute for Medicine (PIM). Attendees are responsible for verifying that the approving organizations listed above are accepted by their state s practicing board. Unless otherwise noted on the CE/CME certificate, attendees are also responsible for submitting their earned continuing education credits/certificates to the appropriate accrediting and/or certifying organization(s) to maintain their individual certification(s), recertification(s), licensure(s), etc. As required by applicable boards, a copy of this certificate and evaluation form will be retained by ACMA for a minimum of seven years after the course concludes. Get SOCIAL #ACMAleadership Follow us on Twitter, Facebook, YouTube and LinkedIn to get the latest ACMA and APLCM news, get conference updates, discuss important topics with other case management professionals and share your feedback! acmaweb.org/leadership

4 Schedule DON T MISS OUT on the Pre-Conference event with a deep overview of the Physician Advisor role exploring important standards and processes along with key areas of challenges and solutions. Join us for this additional learning session which will be a half-day on Monday, November 5. Registration requires additional signup and fee for the incremental event. Physician CM/ToC Interdisciplinary Monday, November 5 7:00 am 8:00 am Registration 8:00 am 12:30 pm Pre-Conference: Foundations for Physician Advisors (additional registration and fee required) 12:00 pm 2:00 pm Registration 2:00 pm 3:00 pm Session 1 Opening Session: Leading During Times of Rapid Change: Key Success Strategies 3:15 pm 3:45 pm Session 2A: A Provider Intervention to Improve Morning Inpatient Bed Access Session 2B: Post-Acute Providers for Quality Outcomes 4:00 pm 5:00 pm Session 3A: Adding Value While Reducing Medicare Spending Per Beneficiary Session 3B: Emotional Intelligence: A Critical Leadership Skill 5:00 pm 7:00 pm Opening Reception: Networking with Sponsors & Exhibitors Tuesday, November 6 6:30 am 8:00 am Grab-n-Go Breakfast 7:00 am 8:00 am Session 4 Sunrise Session: The Benefits of Proactive Utilization Management in the Emergency Department A Payer s Perspective 8:15 am 9:15 am Session 5 Patients and Lawyers and Regulators: Navigating Legal Considerations for Care Management Leaders 9:30 am 10:30 am Session 6A: Successfully Transitioning from Outsourced to Onsite Physician Advisor Program Session 6B: Using Clinical Effectiveness to Lower Cost 10:30 am 11:30 am Networking Break 11:30 am 12:30 pm Session 7: Value-Based Integrated Case Management A Needed Advance 12:30 pm 2:30 pm Networking & Lunch in Exhibit Hall 2:30 pm 3:30 pm Session 8A: Air Traffic Control Session 8B: Data Science Part 1: Turning Data into Information 3:45 pm 4:45 pm Session 9A: The Schizophrenia of Length of Status Reviews Session 9B: Data Science Part 2: Turning Information into Action Wednesday, November 7 6:30 am 8:00 am Grab-n-Go Breakfast 7:00 am 8:00 am Session 10: Difficult Physician Advisor Status Reviews 8:15 am 9:15 am Session 11: Transforming Pain Care in America: Promoting Adaptive Pain Self-Management 9:30 am 10:30 am Session 12A: Determination of Level of Care for Elective Surgeries Session 12B: The Exceptional Patient Experience 10:45 am 11:45 am Session 13 Closing Session: Fast Track Your Ideas to Achieve Results acmaweb.org/leadership

5 Sessions Conference Objectives: After attending this conference, you will be able to: n Examine strategies and expectations to engage physicians, case management and interdisciplinary team members to effect health care change n Identify and apply care coordination strategies to create a patient-centered culture and implement sustainable care plans n Apply case management tools, resources and approaches to promote patient engagement and self-management n Manage complex relationships between health care stakeholders, patients, families and providers n Apply clinical judgment and documentation review to validate medical necessity, appropriateness of level of care and resource utilization Pre-Conference Foundations for Physician Advisors Bruce Ermann, MD IPAS Physician Advisor, CHI IPAS Compliance Lead East/Southeast IPAS Market Lead, Pacific Northwest IPAS Market Lead, Population Health/Care Management Catholic Health Initiatives Englewood, Colorado SESSION ABSTRACT: The hospital physician advisor (PA) to utilization management (UM) role and its interface with the case management team are becoming increasingly important and well defined, even as the role continues to evolve. Leveraging this role for success requires an understanding of the knowledge base that supports the traditional functions of the PA, as well as the opportunities that lie ahead in today s rapidly changing health care environment. This course is designed to equip new PAs with the knowledge required to perform effectively, and for case management directors or chief medical officers looking to improve their Physician Advisor function. 1. Describe the role, responsibilities and success characteristics for physician advisors 2. Identify the CMS utilization management conditions of participation and the PA role in the UM process 3. Describe the CMS 2 Midnight Rule and its implications for PA work 4. Assess the nuances of commercial payer UM and how to perform successful peer-to-peer and written appeals 5. Discuss one daily work flow model for PAs, supporting improved hospital throughput, revenue integrity and clinical efficiency 6. Model PA/case manager, PA/physician and physician/administration communications Session 1: Participant Level Intermediate, 1 CE Opening Session: Leading During Times of Rapid Change: Key Success Strategies Anna Lloyd Center for Integrative Leadership, Carlson School of Management University of Illinois at Chicago, Liautaud School Chicago, Illinois SESSION ABSTRACT: Addressing the delivery and coordination of health care is increasingly complex. Leaders must provide thought leadership, direction and strategic planning for the future even as systems and technology are rapidly evolving. Those responsible for coordination of care across health care settings encounter the additional burden of balancing the social, mental health and environmental factors that are barriers to health. This session will discuss key elements essential for ethical and inspiring leadership in times of change. acmaweb.org/leadership

6 1. Describe characteristics critical to successful leadership and practical application in the evolving and uncertain health care environment 2. Discuss how leaders can respond to the increased ethical, social and mental health challenges in the delivery of health care 3. Analyze profiles of successful leaders as agents of change Session 2A: Participant Level Intermediate, 0.5 CE A Provider Intervention to Improve Morning Inpatient Bed Access Teresa Jacobs, MD Medical Director, Care Management & Professor of Neurosurgery and Neurology Michigan Medicine, University of Michigan Ann Arbor, Michigan Josh Thielker, MPH Senior Project Manager, Care Management Michigan Medicine, University of Michigan Ann Arbor, Michigan SESSION ABSTRACT: Late day inpatient discharges are a well-established barrier to optimal patient flow for hospitals nationally, causing capacity challenges such as overcrowding and boarding in the ED, PACU and ICUs. With so many stakeholder groups involved in coordinating for discharge, how can hospitals change culture and shift the discharge curve earlier to better meet morning demand for beds? Engaging providers to facilitate early discharges is a critical step in the journey toward unlocking hidden bed capacity. This session will provide lessons learned from a provider-centric intervention that yielded significant results. 1. Summarize the impact of and need for early day discharges 2. Construct a thoughtful provider action plan for facilitating a culture shift to discharge patients earlier in the day 3. Examine results and interventions of enacting provider plans for early discharge Session 2B: Participant Level Intermediate, 0.5 CE Post-Acute Providers for Quality Outcomes Dheeraj Mahajan, MD, FACP, CMD, CIC Physician Internal Medicine Advocate Health Care Chicago, Illinois SESSION ABSTRACT: About 20 percent of Medicare patients hospitalized for acute medical illness are discharged to a skilled nursing facility and 23 percent of these patients are readmitted to the hospital within 30 days. Review of data and readmission trends at select facilities led the physician group, administrators and care team to opportunities to decrease readmissions and promote sustainable care. During this session, metrics, processes and strategies will be shared to provide attendees with best practices to apply within skilled care settings to achieve quality outcomes. 1. Discuss readmission trends within skilled facilities 2. Identify common causes and barriers to sustainable skilled facility care 3. Present readmission avoidance strategies to be applied within skilled facility settings acmaweb.org/leadership

7 Sessions Session 3A: Participant Level Intermediate, 1 CE Adding Value While Reducing Medicare Spending Per Beneficiary Janelle Shepard, MBA, BSN, RN-BC Senior Director/System Officer, Care Transitions/Utilization Management/Population Health Texas Health Resources Arlington, Texas SESSION ABSTRACT: In an era of value-based purchasing, is your hospital meeting the benchmarks for total Medicare spending per beneficiary? While assessing the high cost of health care, analyze your post-acute spending for level of care criteria, efficient costs, quality care and readmissions. This health care system developed a transformational process to lower inappropriate post-acute utilization while maintaining quality and readmission expectations 1. Analyze and critique your current Medicare spending per beneficiary spending 2. Develop and implement consistent criteria for appropriate and efficient post-acute level of care placement 3. Build and support an aligned post-acute network of providers with a strong collaboration Session 3B: Participant Level Intermediate, 1 CE Emotional Intelligence: A Critical Leadership Skill Gay Niven Organizational Development Consultant Puget Sound Energy Bellevue, Washington SESSION ABSTRACT: The contemporary concept of emotional intelligence in today s competitive health care workplace is becoming an essential component as we lead dynamically diverse professionals. Interpersonal and interpersonal aptitudes can drive success that is necessary to engage individuals and motivate teams. Developing skills in the areas of self-motivation, self-awareness and social mindfulness can facilitate exceptional patient and employee experiences. Assessing your emotional intelligence and using strategies to foster personal growth is a starting point. Heightened emotional intelligence in your health care organization can be achieved by understanding the value of self-appraisal and strategies that can be taken to strengthen interactions and relationships with others. 1. Define emotional intelligence in leadership practice 2. Recognize steps toward increasing self-awareness of emotional intelligence and the impact on relationships within the workplace 3. Identify essential strategies to improve adaptive leadership skills acmaweb.org/leadership

8 Sessions Session 4: Participant Level Intermediate, 1 CE Sunrise Session: The Benefits of Proactive Utilization Management in the Emergency Department A Payer s Perspective Diana Cokingtin, MD, FAAP FAA Medical Director, Customer Experience Change Healthcare Nashville, Tennessee SESSION ABSTRACT: Admitting a patient through the emergency department (ED) still represents one of the costliest decisions in health care. Hospitals are increasingly staffing case management in the ED to minimize the risk of unnecessary admission and the costs associated with them. But do the benefits of proactive case management in the ED outweigh the costs? How and when should you engage with your payer? During this session, the speaker will share medical management expertise and insights to stay ahead of the curve in terms of both admission and discharge planning, tips for engaging payers to reduce denials and will discuss the critical role that technology plays in streamlining case management. 1. Discover the strategies hospitals are using to address the challenge of implementing case management in the ED 2. Develop best practices for implementing and streamlining ED case management 3. Implement new approaches for collaborating with payers to ensure patients are receiving the most appropriate care and denials are reduced Session 5: Participant Level Intermediate, 1 CE Patients and Lawyers and Regulators: Navigating Legal Considerations for Care Management Leaders Edward S. Fabi In-House Counsel Sutter Health Sacramento, California Linda Bjorklund, RN, BSN, MHS, CPHQ Risk Management Consultant with the Office of General Counsel, Health Law Services Team Sutter Health Sacramento, California SESSION ABSTRACT: This session will provide an overview of legal considerations for physician care management leaders, physicians in the physician advisor role and care management leaders of all disciplines. Learn from different case studies that will highlight key success strategies to minimize legal risk for providers, staff and leaders. 1. Discuss legal considerations and potential liability for physician and care management leader roles in care management 2. Provide case studies that illustrate successful strategies for high-risk scenarios in which care management has a key role 3. Explain key elements of practice for care managers to minimize risk and provide maximum patient care benefit acmaweb.org/leadership

9 Sessions Session 6A: Participant Level Intermediate, 1 CE Successfully Transitioning from Outsourced to Onsite Physician Advisor Program Lisa Flynn, MD, MS, FACS, CHCQM Executive of Clinical Innovation and Documentation Integrity, Hospital Service Center Tenet Health Dallas, Texas Linda Van Allen, RN, BSN, CPUM, ACM Performance Excellence Tenet Health Dallas, Texas SESSION ABSTRACT: Join us on the journey to transition from a fully outsourced remote physician advisor program to an on-site physician advisor program. Whether you are a single hospital provider or a multi-site system, your PA plays a key role in leading clinical documentation, patient throughput and revenue performance. This session will describe the drivers and business case for the expanded role of the hospital PA. You will take away a clear outline on the key implementation steps from planning through deployment as well as strategies to partner with PA services companies to successfully navigate the challenges of transition. 1. Recognize industry drivers that impact the role of hospital physician advisors 2. Construct the business case to secure resources needed for a physician advisor program 3. Outline key steps to implement an onsite hospital physician advisor program Session 6B: Participant Level Intermediate, 1 CE Using Clinical Effectiveness to Lower Cost Ariana Peters, DO, FACOI, FHM Division of Hospital Internal Medicine Mayo Clinic Phoenix, Arizona Robert Dean, DO, MBA Senior Vice President Performance Management Vizient Irving, Texas SESSION ABSTRACT: Case management leaders are increasingly being charged with leading initiatives to decrease cost of care without compromising quality. This session will explore the concept of clinical effectiveness and how case management leaders can both drive and influence this process at micro and macro levels. Successful clinical effectiveness models are built on both structure and strategy, and the speaker will share one organization s journey in this arena. The physician leader s role in engaging clinical partners for successful outcomes will also be discussed. 1. Define the concept of clinical effectiveness 2. Describe how to use data and evidence to identify opportunities to improve clinical effectiveness 3. Engage stakeholders and develop teams to implement processes and strategies that result in increased quality and decreased cost 4. Identify tactics to integrate the case management team into the execution of clinical effectiveness acmaweb.org/leadership

10 Sessions Session 7: Participant Level Intermediate, 1 CE Value-Based Integrated Case Management A Needed Advance Peter Dehnel, MD Medical Director, CentraCare Connect CentraCare Health/St. Cloud Hospital St. Cloud, Minnesota SESSION ABSTRACT: Understand the necessary components of an effective care management strategy for their patients with a high level of health complexity. Gain the tools to be able to develop and implement an effective case management process within your own organization. When implemented well, these programs will demonstrate a positive return on investment to the sponsoring institution or organization. 1. Recognize the foundations of effective complexity case management 2. Analyze two concepts of a complexity grid, a care plan and an outcome-tracking system 3. Evaluate the training needs, staff credentials and organizational support needed for a successful program Session 8A: Participant Level Intermediate, 1 CE Air Traffic Control Rebecca Gomez, MD Medical Director, Observation Central Florida Hospital Partners Altamonte Springs, Florida Tia Llewellyn, MSW Operations Manager, Case management Florida Hospital Orlando Orlando, Florida Christin Ray, RN Nurse Manager, Case Management Central Florida Hospitalist Partners Apopka, Florida SESSION ABSTRACT: It is vital to create an environment of ownership for the patient and identify barriers to a safe discharge early on. Learn firsthand from an open, 75-bed observation unit at a quaternary care hospital that accepts all observation patients regardless or diagnosis or complexity and coordinates care among a large number of hospitalists and specialists. Discuss specific challenges and successes in building efficiency, ensuring quality of care and driving down costs in this busy observation unit. Discover the unique ways that this unit has found to work more efficiently and improve outcomes for patients through consistent physician, nursing and care management leadership. 1. Analyze strategies for becoming sustainably cost-effective to meet the expanding role of observation care 2. Develop consistent procedures to decrease length of stay in a large, open unit 3. Discuss mechanisms to manage a high-volume unit with many providers while maintaining high-quality outcomes acmaweb.org/leadership

11 Sessions Session 8B: Participant Level Intermediate, 1 CE Data Science Part 1: Turning Data into Information Gary Peterson, BSN, MSc Data Manager, Enterprise Care Intermountain Healthcare Salt Lake City, Utah SESSION ABSTRACT: Are you facing data overload bombarded with data from EMRs, quality reports, benchmarking services and others? How does a leader make sense of it all, or understand which data represents useful information that is worthy of action? This session will explore ways to discern how to turn data into information a health care leader can use and act upon. 1. Describe how to formulate a data question, including objective, scope and measurable outcomes 2. Identify the right data set to answer questions in a way to suggest actionable results 3. Discuss methods to test data to determine validity Session 9A: Participant Level Intermediate, 1 CE The Schizophrenia of Length of Status Reviews Sam Antonios, MD, MMM, FACP, SFHM, CPE, CCDS Chief Medical Officer, Administration Via Christi Hospitals, Wichita Wichita, Kansas Robyn Chadwick VP Operations, Case Management and Behavioral Health, Administration Via Christi Hospitals, Wichita Wichita, Kansas SESSION ABSTRACT: Management of Length of Stay (LOS) and patient status is the bread and butter of the work of case managers, clinicians and physician advisors. Yet, the layers of rule that govern LOS are complex, impacting reimbursement, patient disposition, accountability and the sanity of all involved. This session will discuss the management of LOS in the context of medical necessity for inpatient care, management of days in the hospital and the tightrope dance involving transfer DRGs and payment adjustments. The session will explore strategies to help mitigate some of those challenges and manage the care of patients in the best possible way. 1. Interpret the management and measurement processes of LOS 2. Review transfer DRGs and potential impact 3. Examine workflows of working DRGs acmaweb.org/leadership

12 Sessions Session 9B: Participant Level Intermediate, 1 CE Data Science Part 2: Turning Information into Action Raylene Gomez, RN, MSN Enterprise Care Management Director - Hospital Intermountain Health Care Salt Lake City, Utah SESSION ABSTRACT: Now that data has been transformed into information, what does a leader do with it? How does information drive process change and performance improvement? Part 2 of this session will explore the operational application of data and information to engage and influence stakeholders to make meaningful and sustained change. 1. Identify methods to combine data with operational objectives to formulate an action plan 2. Demonstrate methods to share pertinent data/information in a way to engage colleagues and inspire action 3. Explore ways to effectively set benchmarks and measure improvement Session 10: Participant Level Intermediate, 1 CE Difficult Physician Advisor Status Reviews Bruce Ermann, MD IPAS Physician Advisor, CHI IPAS Compliance Lead East/Southeast IPAS Market Lead, Pacific Northwest IPAS Market Lead, Population Health/Care Management Catholic Health Initiatives Englewood, Colorado SESSION ABSTRACT: The final status determination for a Physician Advisor second level review is often a difficult decision, and some cases can be determined differently by different Physician Advisors. Physician Advisors often work alone, without the benefit of discussions with or opinions of their colleagues. In this session, we will present common, difficult clinical cases and use a group voting methodology to make our status determinations together as a group. We will then follow with a discussion of the nuances that might impact differing determinations. 1. Discuss factors impacting differing Physician Advisor determinations based on the same clinical information 2. Using group voting methodology, identify critical clinical indicators and clinician documentation to support the medical necessity for a two midnight expectation, or the SI/IS for Inpatient Status when shorter stays of less than two midnights might be possible 3. Explore differing philosophies and opinions regarding the Physician Advisor review process, and how they impact the status determinations of your colleagues acmaweb.org/leadership

13 Sessions Session 11: Participant Level Intermediate, 1 CE Transforming Pain Care in America: Promoting Adaptive Pain Self-Management Robert D. Kerns, PhD Professor of Psychiatry, Neurology and Psychology Yale University New Haven, Connecticut SESSION ABSTRACT: A National Pain Strategy has been published to address the public health problem of undertreated pain, and relatedly, the opioid epidemic. Patient education and activation, care coordination resources, access to multimodal care and decision support to advance provider education and treatment planning are key aspects of the strategy. In this session, an expert thought leader in the field of pain management will share insights about pain research, treatment strategies and interventions to provide coordinated seamless pain management and care coordination for patients and families. 1. Examine pain research and efficacy of current treatment approaches in pain care 2. Describe the concept of readiness to adopt a self-management approach to chronic pain 3. List at least one psychological/behavioral and one exercise/movement approach that have sufficient evidence to support their routine availability for the management of chronic pain 4. Apply effective pain management care delivery model strategies within case management practice Session 12A: Participant Level Intermediate, 1 CE Determination of Level of Care for Elective Surgeries Zachary S. Fainman, MD Medical Director/Physician Advisor, Care Management/Clinical Documentation Integrity/Social Work Advocate Lutheran General Hospital Park Ridge, Illinois Ann Haefke, RN Surgical Clinical Reviewer RN, Care Management Administration Advocate Lutheran General Hospital Park Ridge, Illinois SESSION ABSTRACT: Panelists at this session will share expertise to establish a process for determination of the appropriate level of care for elective surgical cases. Centers for Medicare & Medicaid Services (CMS) Two-Midnight Rule, managed care and the Medicare inpatient-only list requirements will be discussed related to preoperative and postoperative determinations. 1. Discuss the CMS Two-Midnight Rule 2. Identify ways to determine the appropriate level of care prior to surgical procedures 3. Define processes for changes in level of care postoperatively acmaweb.org/leadership

14 Sessions Session 12B: Participant Level Intermediate, 1 CE The Exceptional Patient Experience Robin Johnson Network Director, Patient Experience HonorHealth Scottsdale, Arizona SESSION ABSTRACT: The patient experience has become critically important to health care organizations impacting value-based purchasing payments. Patient expectations are evolving and patients are becoming more engaged, educated health care consumers. Case management leaders play an important role in operationalizing their organization s patient experience strategy. In this session you will learn best practices to address challenges and achieve results. 1. Identify the impact of the patient experience on value-based purchasing 2. Provide a practical approach to change by learning how one organization was able to embed critical aspects related to the patient experience into health care operations 3. Create a patient-centered culture through focused standardization and training and integrating quality, safety and evidence-based care to clinical practice 4. Associate processes related to the patient experience to case management practice and identify the importance of leadership accountability for sustained success Session 13: Participant Level Intermediate, 1 CE Fast Track Your Ideas to Achieve Results Saurabha Bhatnagar Associate Director - PM&R Residency, Harvard Medical School Massachusetts General Hospital, Spaulding Rehab Boston, Massachusetts SESSION ABSTRACT: As organizations prepare to transform for the next era of health care, the future rests upon leaders whose strategic vision, operational plan and implementation design will revolutionize care delivery within multiple settings. They must be equipped to listen and learn, flex and adapt and apply a clear vision and plan. When change needs to occur, what proven strategies are most effective to expedite implementation and achieve results? During this session, evidenced-based practice will be shared to overcome barriers and establish a foundation for action. Through interactive learning experiences, you will apply essential skills to identify core problems and opportunities, gain focus and fast track action plans. 1. Discuss evidence-based practice and leadership approaches within a health care model for change 2. Describe key components to identify core problems and focus ideas 3. Apply a four-step process to build excitement and gain support for new ideas acmaweb.org/leadership

15 Registration IMPORTANT DATES September 28 Early Registration Deadline October 11 Hotel Discount Deadline October 19 November 5 7 Regular Registration Deadline Event Takes Place PRE-CONFERENCE : FOUNDATIONS FOR PHYSICIAN ADVISORS This session is designed for physicians that are new or considering work as a physician advisor (PA). Case Management leaders will also benefit from this comprehensive review of the scope of the PA role. Foundations for Physician Advisors ONLY Early Registration $300 Registration $350 Foundations for Physician Advisors (Pricing with conference registration) Early Registration $250 Registration $300 EARLY REGISTRATION June 19 September 28 Group Registration: ACMA Member* $650 Group Registration: Non-ACMA Member Includes 1 -Year Membership $785 ACMA Member $700 Non-ACMA Member Includes 1-Year Membership $835 REGISTRATION September 29 October 19 Group Registration: ACMA Member* $725 Group Registration: Non-ACMA Member Includes 1-Year Membership $860 ACMA Member $775 Non-ACMA Member Includes 1-Year Membership $910 LATE REGISTRATION October 20 November 7 Group Registration: ACMA Member* $800 Group Registration: Non-ACMA Member Includes 1-Year Membership $935 ACMA Member $850 Non-ACMA Member Includes 1-Year Membership $985 *Group pricing is offered for two or more attendees to encourage collaborative team participation by CM/TOC Leaders and PA/Medical Directors. Bring a colleague & save! Don t miss early registration ends September 28! acmaweb.org/leadership

16 Registration Is Easy To Register: Go to acmaweb.org/leadership and click Register Now. IMPORTANT: Please use the attendee s address to register, as this is where all communication regarding the event will be sent. To Pay: Pay online by credit card or mail a check. If registering but paying at a later time, select pay by check on the payment screen. Checks must include conference and attendee name. Please Note: Registration is incomplete until the final confirmation displays on screen. An confirming registration is sent automatically to the address used to register. Please note if you need special accommodations; such as dietary restrictions and or special accessibility needs, mark this on your registration or contact the ACMA office. There will be no refunds for canceled registrations; fees may be transferred to another participant for the same event. For more information and questions, please call Visit acmaweb.org/leadership ACMA Membership: Join or Renew! ACMA Membership offers access to the exclusive resources, including the latest research in patient outcomes, and connects you to an expansive network of fellow case management professionals. Enhance your case management expertise when you exchange solutions within this community. JOIN: Not a member? Join today to gain access to exclusive member benefits and discounts: acmaweb.org/membership RENEW: Already a member? Manage your membership online when you log in to your profile: acmaweb.org/login ON-SITE: Visit us on-site to join or renew your membership. Expand Your Influence with APLCM Membership! Founded in November 2017, APLCM is a nonprofit association with the support of ACMA resources, member benefits and financial support. APLCM s Founding Board of six national physician leaders will develop and direct activities to benefit the physician care management community, physician members of ACMA and, ultimately, patients and families. APLCM has the resources and network you need to be a leader in care management. JOIN or RENEW at aplcm.org. acmaweb.org/leadership

17 ACMA Board/Leadership Planning Committee PRESIDENT Angie Roberson, MSN, RN, ACM-RN Director, Case Management Spartanburg Regional Healthcare System Spartanburg, SC PRESIDENT-ELECT Pamela Andrews, MSW, MBA, RN, CCM, ACM-RN Assistant Vice President, Case Management Inova Health System Case Management Falls Church, VA SECRETARY/TREASURER Titus Gambrell, DNP, RN-BC, ACM-RN, CMAC Vice President / Chief Nursing Officer St. Mary s Health Care System Athens, GA CEO L. Greg Cunningham, MHA Chief Executive Officer American Case Management Association (ACMA) Little Rock, AR DIRECTORS Devi Desai, MSW, LCSW, ACM-SW Retired Team Leader, Case Management Chapel Hill, NC Jackie Dinterman, MA, LBSW, ACM-SW Manager, Care Management Frederick Memorial Hospital Frederick, MD Stacia Fisher, MSW, LICSW, ACM-SW Manager, Case Management Swedish Medical Center Seattle, WA Kate Holdeman, RN, MSN, CMPE, ACM-RN Clinical Operations Manager, Population Health Cigna Medical Group Phoenix, AZ Mary Beth Pace, RN, BSN, MBA, ACM-RN, CMAC Vice President, Care Management Trinity Health Systems Livonia, MI APLCM Board PRESIDENT Robert Grant, MD, MSc, FACS PA and Chairman Utilization Management Committee NY Presbyterian New York, NY STAFF LIAISON Debra McElroy, MPH, RN Sr. Vice President, Practice Development and Education American Case Management Association Little Rock, AR MEMBERS-AT-LARGE Marc Adler, MD, MBA, FACP, CHCQM Associate Chief Medical Officer Winthrop University Hospital Mineola, NY Stephen Crouch, MD, FACEP Medical Director, Care Management Advocate Health Westmont, IL Vinita Manoraj, MD, CHCQM Medical Director, Care Management Hackensack Meridian Health New Brunswick, NJ Ariana Peters, DO, FACOI, FHM Division of Hospital Internal Medicine Mayo Clinic Phoenix, AZ Lory David Wiviott, MD Chairman of Medicine California Pacific Medical Center San Francisco, CA Dani Hackner, MD, MBA Physician in Chief, Medicine, Southcoast St. Luke s Hospital New Bedford, MA Physician Planning Committee CHAIR Dheeraj Mahajan, MD Physician Advisor Advocate / CIMPAR Chicago, IL PAST CHAIR Stephen Crouch, MD Medical Director, Care Management Advocate Westmont, IL COMMITTEE Marc Adler, MD Associate Chief Medical Officer, Senior Physician Advisor, Physician Director-Value Based Purchasing, Assistant Professor of Clinical Medicine Winthrop University Hospital Mineola, NY Bruce Ermann, MD IPAS Physician Advisor, Population Health/ Care Management Catholic Health Initiatives Englewood, CO Vicenta C. Gaspar-Yoo, MD Chief Medical Officer UH Regional Hospitals Avon Lake, OH Ariana Peters Patnode,DO Hospitalist/Instructor in Medicine Mayo Clinic Phoenix, AZ Lory David Wiviot, MD Chairman of Medicine California Pacific Medical Center San Francisco, CA acmaweb.org/leadership

18 Enjoyed the entire event and learned many things to bring back to my organization and apply immediately for impact every day Attendee/Director of Case Management, Health System The sessions were delivered at a higher level of discussion, aimed at experienced managers, not beginners. With over 20 years of experience, it is hard to find a conference that teaches at a higher level and connects physicians and leadership Conference Attendee/Hospital Executive Exhibit and marketing opportunities available. Call acmaweb.org/leadership

19 SAVE THE DATE 26th Annual Case Management and Transitions of Care Conference & 20th Annual ACMA Meeting April 14 17, 2019 Washington State Convention Center Register or learn more at acmaweb.org/national

20 acmaweb.org aplcm.org West 36th Street Little Rock, AR