Presents COURSE NO. 03.CL.BHLT.B. BEHAVIORAL HEALTH LEADERSHIP TRAINING PROGRAM June 9-13, In cooperation with the

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1 Department of Veterans Affairs Employee Education System Presents COURSE NO. 03.CL.BHLT.B BEHAVIORAL HEALTH LEADERSHIP TRAINING PROGRAM June 9-13, 2003 In cooperation with the Mental Health Strategic Healthcare Group Place: Purpose: Mountain Park Conference Center, Bldg 103 Pershing Drive North Little Rock, AR (501) Phone (501) Fax This program is designed to provide training that will enhance the performance of psychologist, psychiatrist, social work, and master s prepared nurse leaders in behavioral and mental health programs in the Veterans Health Administration (VHA) of the Department of Veterans Affairs. The content to be addressed in the program includes managerial responsibilities for program development, human resources, quality of service, patient satisfaction, resource management, and understanding the role of training and research in the context of new VHA goals and structure. Another major goal of the training program is to increase interpersonal effectiveness in interactions with supervisees, team members, program staff, colleagues, and upper management, including network directors and staff. The program activities are additionally designed to promote learning in the eight core competencies identified in the VHA High Performance Development Model, a model for leadership development. These core competencies include Interpersonal Effectiveness,, Systems Thinking, Creative Thinking, Technical Skills, Organizational Stewardship, Flexibility, and Customer Service. Faculty panels and presentations will be augmented by a pre-program planning task and small group tasks during the program. A preliminary training schedule appears below.

2 At the conclusion of the program, participants will be able to: Outcome Objectives: 1. Promote inter-professional cooperation and collaboration in the planning and implementation of behavioral and mental health programs in VHA; 2. Identify creative methods of adapting to rapidly changing health care organizational models, including the use of traditional, matrixed, or service line management models; 3. Promote the use of workload and cost databases (e.g. DSS, CDR, NEPEC) for program performance assessment and development to respond to management needs for accurate information regarding resource utilization and customer satisfaction; 4. Explore opportunities to continually improve the continuum and quality of patient care through new programming, technical excellence, staff development, training, and research; 5. Enhance effectiveness in managing human resources; 6. Review measures of performance outcomes; 7. Support professional community and identity functioning; and 8. Promote an understanding of the VHA High Performance Development Model. Target Audience: Participants must be psychologist, psychiatrist, social worker, or nurse clinician leaders of behavioral and mental health programs in VHA. Some training positions may be available to Mental Health Program leaders from other disciplines. Eligible to attend are Chiefs of Services or Service discipline leaders, Managers or Assistant Managers of Mental Health Divisions or Product/Care Lines, and Team Leaders of Mental Health Treatment Programs. Participants are expected to have supervisory or program responsibility for other clinicians. The program will be limited to 32 participants. Priority for attendees will be given to applicants new to administrative or managerial roles.

3 Accreditation/ Approval: The VA Employee Education System is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. VA Employee Education System is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation. The VA Employee Education System is accredited as a provider of continuing education in nursing by the California Board of Registered Nursing. The VA Employee Education System is approved by the American Psychological Association to offer continuing professional education for psychologists. The Employee Education System maintains responsibility for the program. Continuing Education Credit: The VA Employee Education System designates this educational activity for a maximum of 30.5 hours in category 1 credit towards the American Medical Association Physician's Recognition Award. Each physician should claim only those hours of credit that he/she actually spent in the educational activity VA Employee Education System designates this educational activity for 36.6 contact hours in continuing nursing education. This continuing education activity has been presented by the VA Employee Education System for 36.6 contact hours. Provider approved by the California Board of Registered Nursing: Provider Number CEP Course meets the qualifications for 30.5 hours of continuing education credit for Marriage and Family Therapist (MFT) and/or for Licensed Clinical Social Workers (LCSWs) as required by the California Board of Behavioral Sciences PCE 521. Previously Marriage, Family, and Child Counselors (MFCCs). VA Employee Education System, Provider Number 1040, is approved as a provider for social work continuing education by the Association of Social Work Boards (ASWB), ( ) through the Approved Continuing Education (ACE) program. VA Employee Education System maintains responsibility for the program. Social workers will receive 30.5 continuing education clock hours in participating in this course.

4 As an organization approved by the American Psychological Association, the VA Employee Education System is offering this activity for 30.5 hours of continuing professional education credit. The Employee Education System maintains responsibility for the program. This offering for 30.5 contact hours is sponsored by the Department of Veterans Affairs, Employee Education System, Birmingham Campus which has been granted approval for its total program of continuing education in social work by the Board of Social Work Examiners of the Florida Department of Professional Regulation - provider number BAP #439-Exp. 3/03. VA Employee Education System is authorized to award 30.5 hours of pre-approved Category II (non-ache) continuing education credit for this program toward advancement, or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward Category II credit should list their attendance when applying for advancement or recertification in ACHE. The Employee Education System maintains responsibility for the program. A certificate of attendance will be awarded to participants and accreditation records will be on file at the Employee Education System. In order to receive continuing education credit, participants must attend 100% of the program and complete an evaluation form. Report of Training: It is the program participant's responsibility to ensure that this training is documented in the appropriate location according to his/her locally prescribed process.

5 Program Schedule Monday, June 9, 2003 Faculty Core Competencies 8:00 am Welcome 8:15 Announcements and Review of Training Objectives and Core Competencies 8:30 Participant Introductions and Learning Objectives--Small Group Interviews 10:15 Break 10:30 Self-Assessment: Myers-Briggs Type Indicator-MBTI (administration and scoring) 11:15 Discussion of MBTI Scores in Relation to Management Responsibilities 12:00 pm Lunch 1:00 Administrative Case Study (Group task and reports) 2:30 Break 2:45 Professional Community Issues: Faculty Panel and Discussion: 1) Professional and administrative issues in managing other disciplines 2) Title 38 and Title 5 Recruitment and Interdisciplinary Evaluation Issues 3) Professional Community Issues 4:30 Adjourn TBA Jeffrey L. Peters Jerry Satterwhite Rodney R. Baker Patricia M. Dubbert Rodney R. Baker Patricia M. Dubbert Christine LaGana Jeffrey L. Peters Jeffrey L. Peters Kimberly L. Radant Jerry Satterwhite Edmund J. Nightingale Interpersonal Effectiveness & Interpersonal Effectiveness & Technical & Technical & Organizational Stewardship Core competencies incorporated in training element (from VHA s High Performance Development Model).

6 Program Schedule Tuesday, June 10, 2003 Faculty Core Competencies 8:00 am Overview of Day 2 Faculty 8:15 Case Method Exercise in Business Planning: Developing a Basic Mental Health Benefits Package for Enrolled Veterans 10:00 Break 10:15 Group Planning Reports and Faculty Feedback 11:00 Resource Utilization Issues--CDR, DSS, and Workload and Cost Databases: Faculty Panel and Discussion 12:00 pm Lunch 1:00 Budget Allocation Model (VERA) and Vesting Issues 2:00 Break 2:15 Clinical Case Study (Group task and reports) 3:30 Performance Management: Grievances and resolving employee performance problems 4:30 Adjourn Rodney R. Baker Edmund J. Nightingale All Faculty Rodney R. Baker Patricia M. Dubbert Edmund J. Nightingale Larry Dewey Jeffrey L. Peters Rodney R. Baker Jeffrey L. Peters Systems Thinking & Organizational Stewardship Technical & Systems Thinking Technical & Organizational Stewardship Technical Technical & Organizational Stewardship

7 Program Schedule Wednesday, June 11, 2003 Faculty Core Competencies 8:00 am Overview of Day 3 Faculty 8:15 Utilizing NEPEC, KLF, and External Review Data in Program Planning 9:45 Break 10:00 Clinical Privileges, Competency, and Peer Review 11:00 Break 11:15 MIRECC in the VA: Purpose and Role 12:00 pm Lunch Larry Dewey Patricia M. Dubbert Edmund J. Nightingale Jeffrey L. Peters Kimberly L. Radant Jerry Satterwhite Greer Sullivan MIRECC Director VISN 16 Technical & Systems Thinking Technical Technical & Systems Thinking 1:00 Promoting Mental Health Christine LaGana Creative Thinking 2:30 Break 2:45 Promoting Mental Health Creative Thinking 3:45 Mid-Point Evaluation and Needs Assessment All Faculty 4:30 Adjourn

8 Program Schedule Thursday, June 12, 2003 Faculty Core Competencies 8:00 am Overview of Day 4 Faculty 8:15 Negotiated Needs Assessment Special Topics (Concurrent sessions) 9:30 Break 9:45 Negotiated Needs Assessment Special Topics (Concurrent sessions) 10:45 Break 11:00 Negotiated Needs Assessment Special Topics (Concurrent sessions) TBA TBA 12:00 pm Lunch 1:00 Negotiated Needs Assessment Special Topics (Concurrent sessions) 3:00 Break 3:15 VHA Mental Health Strategic Health Group: Overview of Issues 4:30 Adjourn TBA Laurent S. Lehmann Mary A. Jansen Systems Thinking & Organizational Stewardship

9 Program Schedule Friday, June 13, 2003 Faculty Core Competencies 8:00 am Negotiated Needs Assessment Special Topics (Concurrent sessions) 9:00 Break TBA 9:15 Coaching/Mentoring Jerry Satterwhite Interpersonal Effectiveness & 10:15 Personal Strategies for Taking Care of Self 11:00 Written and Verbal Evaluation and Closing Remarks by Faculty 11:30 Adjourn Christine LaGana All Faculty Interpersonal Effectiveness &

10 Faculty and Planning Committee Rodney R. Baker, PhD Director, Mental Health Service Line and Chief, Psychology Service South Texas Veterans Health Care System San Antonio, TX Jeffrey P. Burk, PhD Chief, Psychology Service North Florida South Georgia Veterans Health System Gainesville, FL Larry Dewey, MD Chief, Mental Health Services Boise, ID Christine LaGana, PhD VISN 5 Facility Mental Health Service Line Manager Baltimore, MD Laurent S. Lehmann, MD Chief Consultant Mental Health Strategic Health Group VACO Washington, DC Edmund J. Nightingale, PhD.ABPP Director for Psychology Minneapolis, MN Nancy K. Donovan Health Care Education Specialist Employee Education System Minneapolis, MN Jeffrey L. Peters, MD VP, Behavioral Health Care Program VA Pittsburgh Health Care System Pittsburgh, PA Patricia M. Dubbert, PhD Associate Chief of Mental Health and Clinical Director of Psychology Jackson, MS Paula T. Rappe, LCSW, MSW Consultant Birmingham, AL Mary A. Jansen, PhD Deputy Chief Consultant Mental Health Strategic Health Group VACO Washington, DC Kimberly L. Radant, MSN Associate Medical Center Director, Patient Care Services Indianapolis, IN

11 Jerry Satterwhite, MSW Chief, Community Resource Service Birmingham, AL Greer Sullivan Director, MIRECC VISN 16 VAMC North Little Rock, AR Jessica Steckler, DEd Cand RNC Education Specialist Employee Education System Erie, PA Judith A. Talbert, MSW, LSW, ACSW MH&BS Care Line Manager Chalmers P. Wylie VAOPC Columbus, OH DENOTES PLANNING COMMITTEE DENOTES FACULTY

12 Program Manager: Education Technician: Application Procedure: Jessica Steckler, DEd Cand. RNC Education Specialist Employee Education System, Erie Center Erie, PA Rose Rohler Program Support Assistant Employee Education System, Erie Center Erie, PA Individuals interested in applying for the program should send or FAX the Application Form which follows the preliminary training schedule to Jessica Steckler, RN, Program Manager, Employee Education System, Erie Center, 135 East 38 th Street, Erie, PA FAX (814) Deadline Date: Applications must be received by close of business on March 28, Receipt of applications will be acknowledged by . If you do not receive confirming receipt of your application by April 11, 2003, please call Rose Rohler at (814) Notification of accepted applicants will be made by May 1, Cancellation Policy: Americans with Disabilities Act Policy: Those individuals who have been accepted to attend and need to cancel should notify the EES, Erie Center, by phone at least two weeks prior to the program at (814) or (814) The Employee Education System wishes to ensure no individual with a disability is excluded, denied services, segregated or otherwise treated differently from other individuals attending this workshop because of the absence of auxiliary aids and services. If you require any special arrangements to attend and fully participate in this educational workshop, please contact Jessica Steckler at (814) , or jessica.steckler@lrn.va.gov.

13 Faculty Disclosure(s) The Employee Education System (EES) must insure balance, independence, objectivity, and scientific rigor to all EES sponsored educational activities. The intent of this disclosure is not to prevent faculty with a significant financial or other relationship from presenting materials, but rather to provide the participant with information on which they can make their own judgments. It remains for the participant to determine whether the faculty interests or relationships influence the materials presented with regard to exposition or conclusion. When an unapproved use of a FDA approved drug or medical device, or an investigational product not yet FDA approved for any purpose is mentioned, EES requires disclosure to the participants. Faculty have provided the following information: As of this date, no faculty disclosures have been submitted. For more information about the products and services provided by the Employee Education System, visit our website at

14 Application Form: Behavioral Health Leadership Training Program Employee Education System and Veterans Health Administration North Little Rock, AR; June 9-13, Name: (please print/ type) Degree(s): 2. SS#: 3. Check professional discipline: Psychology Psychiatry Social Work Nursing Other 4. When appointed to first management/supervisory position in VHA: 5. Current Program Title/Position: a. When were you appointed to this position: b. Briefly describe your responsibilities in the above position:

15 c. Identify the numbers and categories of personnel for which you have direct supervisory responsibility (for example, evaluating or hiring): d. Identify the numbers and categories of personnel for which you have program management responsibilities: 6. VA Mailing Address: Zip: 7. Phone: 8. FAX: 9. Signature of Applicant: Date: Concurrence by Supervisor: Date: Concurrence by Medical Center Director: Date: Note: Signature of Medical Center Director indicates that this applicant s medical center concurs with the need for training and is willing to fund associated travel costs for the applicant if selected to attend the training (airfare, $30/day housing, $38/day meals). Applications without the signature of the Medical Center Director will not be considered complete. Return this application by mail to Jessica Steckler, Program Manager, Employee Education System, Erie Center, 135 East 38 th Street, Erie, PA or FAX to (814) no later than Friday, March 28, 2003.