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1 HCPro s Workshop on the ANCC Magnet Recognition Program Earn up to contact hours March 19 20, 2009 Renaissance Glendale Hotel and spa Phoenix, AZ HCPro s Resource Center Members SAVE $100!

2 HCPro s workshop on the ANCC magnet recognition program March 19 20, 2009 Renaissance Glendale Hotel and spa Phoenix, AZ Seminar s focus Overview The road to ANCC Magnet Recognition Program status can be overwhelming. Along the way, you re going to have lots of questions especially with the program s new 5 Model Components, 2008 revised manual, and strong emphasis on nursing research. Learn real, how-to strategies to help you reach the highest seal of nursing excellence! Take advantage of this small, interactive learning environment, where you ll learn best practices from top nursing professionals who are among the elite group who have achieved designation and redesignation. They will share their winning strategies and work one-on-one with you and your team to answer your most pressing questions. Hot topics include: Where to begin, including timelines, goals, and more How to perform a gap analysis and analyze the results Approaches to collecting, analyzing, and reporting nurse-sensitive quality indicators Methods to define and integrate the program s new 5 Model Components into your culture Help with interpreting the streamlined sources of evidence Steps to practice nursing peer review Pitfalls to avoid, such as knowing the difference between models of care and care-delivery models Best practices to prepare for the appraisers site visit Ways to encourage, inspire, and lead your entire organization Strategies to implement shared governance Methods to initiate evidence-based practice and nursing research projects Successful methods for collecting evidence and writing narratives With our proven guidance, you and your team will walk away from this intensive workshop with an individualized action plan ready for implementation. Bring your whole team! The key to a successful journey is the ability to create a culture of excellence throughout your facility. Although individual participants are welcome to attend, we highly encourage your entire team to join us. Working in small groups, your team will critically evaluate your own methods and improve your approach to all stages of the process. Who Should Attend Project directors/coordinators Steering committee members Directors of nursing, directors of quality/ patient safety CNOs/CEOs/CFOs Staff nurses Staff educators All team members involved with your initiative Learning Objectives Develop a road map and timeline based on your gap analysis Describe at least three techniques to engage staff organizationwide on the journey Identify the role of the project director Determine policies and procedures necessary to implement evidence-based practice and nursing research Identify best practices to write and organize your documents under the streamlined sources of evidence Recognize the 5 new Model Components and how they relate to the existing 14 Forces of Magnetism List 10 ways that your facility exemplifies the new program standards List five steps to prepare for the site visit Identify at least one method to implement shared decision-making Describe how you currently collect and analyze nurse-sensitive quality indicators and any changes you need to make to these processes to achieve designation Bring your questions and notes We invite you to bring along examples of your documents for the ANCC Magnet Recognition Program so they may be critically evaluated and your questions may be answered during the program. This allows for team building and greater consensus you ll return to your organization with clear action plans ready for implementation. For information, call 800/ or visit

3 Faculty GINA BORING, MSN, RN, NE-BC, is the director of the ANCC Magnet Recognition Program efforts and Ohio Partnership for Excellence at Aultman Hospital in Canton, OH. Prior to being appointed director for Aultman Hospital, she was an emergency department staff nurse for nearly 20 years and an emergency department education coordinator for one year. She is an adjunct faculty member at the Aultman College of Nursing and site coordinator for the NDNQI database. LAURA FEDGE, RN, BSN, is an intensive-care staff nurse and chair of the performance improvement (PI) and research council at Georgetown University Hospital (GUH) in Washington, DC, which recently received the Beacon Award for critical care excellence. She joined the hospitalwide PI and research council in 2003 and was elected chair in As an active advocate of shared governance, she works closely with other councils to promote designation at GUH and other area hospitals. BARBARA HANNON, RN, MSN, CPHQ, has been the coordinator of the ANCC Magnet Recognition Program effort for the University of Iowa Hospitals and Clinics (UIHC) in Iowa City since Prior to being appointed the Magnet Recognition Program coordinator for UIHC, she was an advanced practice nurse in nursing research and has been an emergency department nurse at the institution for more than a decade. In her current position, she has helped mentor multiple healthcare facilities on the journey to designation. KATHERINE RILEY, MSN, RN, CNA, BC, is the vice president of nursing services and CNO at Southwestern Vermont Medical Center (SVMC) in Bennington. She helped develop SVMC s clinical advancement programs for nursing and imaging services, led the implementation of a shared governance model of professional practice across all clinical disciplines, and initiated a staff-supported salary model for women s and children s services all of which were key factors in the hospital s initial designation. She has led SVMC s Magnet Recognition Program application processes since Laura Cook Harrington, RN, MHA, CPHQ, CHCQM, is the director of live events and continuing education and a senior consultant at The Greeley Company, a division of HCPro, Inc., in Marblehead, MA. She is an experienced healthcare manager with an extensive background in the areas of performance improvement, peer review, risk, case management, and credentialing. She is a registered nurse, a certified professional in healthcare quality, and a fellow of the American Board of Quality Assurance & Utilization Review Physicians. She graduated from Texas Woman s University with a bachelor s degree in nursing and a master s degree in healthcare administration. Faculty subject to change. MAGNET, MAGNET RECOGNITION PROGRAM, and ANCC MAGNET RECOGNITION are trademarks of the American Nurses Credentialing Center (ANCC). The products and services of HCPro, Inc., are neither sponsored nor endorsed by the ANCC HCPro, Inc HCPro, Inc., is not affiliated in any way with The Joint Commission, which owns the JCAHO and Joint Commission trademarks.

4 Agenda Day 1 Thursday, March 19, :00 AM 8:00 AM Registration and continental breakfast 8:00 AM 9:00 AM Readiness assessment: Are you prepared to embark on the road to excellence? Evaluate your organization s reasons for pursuing designation Determine the resources needed to achieve the nursing award Identify the common gaps before applying 9:00 AM 10:00 AM Role of the project director: Become a leader on the journey Learn strategies to gather a team, network within the organization, and build momentum for the journey Identify key roles the project director plays on the road to excellence Understand the project director s role in shared decision-making 10:00 AM 10:15 AM Break 10:15 AM 11:00 AM Get nursing and non-nursing staff motivated: It s what designation is about Spread the word about designation Get all staff on board and excited Maintain the motivation throughout the journey and beyond 11:00 AM 11:45 AM Program changes: The new 5 Model Components and the 14 Forces of Magnetism that encompass them Understand changes to the 2008 manual Meet the expectations of the new 5 Model Components Integrate the 14 Forces into your culture 11:45 AM 1:15 PM Lunch (on your own) 1:15 PM 2:15 PM Workgroup session: How to embody the 5 Model Components Interact with faculty and your peers during this workgroup session to receive tips and best practices on meeting the expectations of the 5 Model Components 2:15 PM 3:30 PM Nursing peer review: Promoting a culture of nurse accountability and quality care Understand peer review Learn how to create the structure and process of a peer review program Find ways to hold nurses accountable to achieve high quality patient care 3:30 PM 3:45 PM Break 3:45 PM 5:30 PM Special guests: Scottsdale Healthcare: Bringing the journey to you Engage with enthusiastic nursing professionals from Scottsdale Healthcare about their ANCC Magnet Recognition experience Learn best practices to improve clinical practice and patient outcomes Hear lessons learned along the way 5:30 PM Adjourn

5 Agenda (continued) Day 2 Friday, March 20, :00 AM 8:00 AM Continental breakfast 8:00 AM 9:30 AM Evidence-based practice and nursing research: Establish a culture rich in best practice Get started on creating a culture of nursing research and evidencebased practice Identify resources needed to conduct research and evidence-based practice projects Learn how to conduct research and evidence-based projects 9:30 AM 9:45 AM Break 9:45 AM 10:45 AM Nurse autonomy and shared governance: Give nurses a voice Learn strategies for implementing a shared governance model Build a foundation for creating councils Learn ways to encourage and improve the direct-care nurses s role in shared decision-making 10:45 AM 11:45 AM Organize and write your documents: Meet the program s new expectations Learn how to organize and gather key information for the documentation Focus on structure, process, and outcomes when writing Streamline the presentation of written narratives, and present a clear and succinct document 11:45 AM 1:15 PM Lunch on your own 1:15 PM 2:00 PM Nurse-sensitive quality indicators: Collection and benchmarking Get started on collecting nurse-sensitive staffing indicators from the approved lists in the 2008 manual Identify sources of quality indicators to benchmark Learn how to report, analyze, and use data 2:00 PM 2:45 PM Speaker panel: Preparing for the site visit Q&A Learn five steps for preparing nursing and non-nursing staff for the site visit Identify questions appraisers may ask during the visit Hear best practices from peers who know the experience firsthand 2:45 PM Adjourn Agenda subject to change. About Your Special Guests Scottsdale Healthcare received ANCC Magnet Recognition Program designation in October 2006, making it the first multihospital health system in Arizona and one of only a handful of health systems in the U.S. to achieve the status for an entire organization. Granted by the American Nurses Credentialing Center, the designation is considered the gold standard of nursing care and provides consumers with the ultimate benchmark to measure the quality of care that they can expect to receive. Included in the designation were the 337-bed Scottsdale Healthcare Osborn, 405-bed Scottsdale Healthcare Shea hospitals, Virginia Piper Surgery Center, Greenbaum Surgery Center and Scottsdale Healthcare Home Health Services, Scottsdale Clinical Research Institute and Virginia G. Piper Cancer Center.

6 Location Renaissance Glendale Hotel AND Spa Make your hotel reservation by February 16 and SAVE! Program Information To register, call HCPro, Inc., at 800/ , fax the attached registration form to 800/ , or sign up online at com/seminars. Schedule Day 1 7:00 am 8:00 am Registration and continental breakfast 8:00 am 11:45 AM Seminar 11:45 AM 1:15 PM Lunch (on your own) 1:15 PM 3:45 PM Seminar 3:45 PM 5:30 PM ANCC Magnet Hospital 5:30 PM Adjourn Day 2 7:00 am 8:00 am Continental breakfast 8:00 am 11:45 AM Seminar 11:45 AM 1:15 PM Lunch (on your own) 1:15 PM 2:45 PM Seminar 2:45 PM Adjourn Morning and afternoon breaks announced by your faculty. March 19 20, 2009 Renaissance Glendale Hotel AND Spa 9495 W. Coyotes Boulevard Glendale, AZ Reservations: 800/ (mention HCPro or The Greeley Company for discounted room rate) Hotel Telephone: 623/ Web site: DISCOUNTED ROOM RATE: $225 per night CUTOFF DATE: February 16, 2009 For the special discounted room rate, reservations must be made by February 16, Be sure to mention HCPro or The Greeley Company to receive the special room rate. Rooms are available on a first-come, first-served basis and may sell out before the February 16 cutoff date. Make your hotel reservations immediately to guarantee availability. Experience Arizona luxury at Glendale s four-star hotel, located just nine miles north of Phoenix. The Renaissance Glendale Hotel and Spa offers a full-service Spa Bontanica, swimming pool, fitness center, and fine dining. Enjoy the historic downtown, voted Arizona s Antique Capital, where you can explore more than 70 antique and specialty shops adjacent to the beautiful city park. In addition to the historic downtown, shoppers can also visit one of the largest malls in the region, Arrowhead Towne Center. Glendale is home to the NFL s Arizona Cardinals and the NHL s Phoenix Coyotes. Take in an ice hockey game at Jobing.com Arena or tour the University of Phoenix Stadium, home of the 2008 Super Bowl. Additional Programs being held in Phoenix, AZ March 18 Nursing Peer Review March Collecting, Analyzing, Presenting Quality Data March Recovery Audit Contractor Defense Attend more than one program and receive discounted pricing off the standard rate. Register for 2 programs and save 10%; register for 3 programs and save 15%. Call 800/ for details.

7 Registration information Registering has never been easier! at 800/ Register ONLINE today at Enter your source code, found above your name, at checkout. Register today by CALLING toll-free at 800/ Be sure to mention your source code, found above your name. Complete the registration form found on the reverse side and FAX back today HCPro s workshop on the ANCC Magnet Recognition program Member discount $895 Individual attendee $3,580 Team of five Standard rate $995 Individual attendee $3,980 Team of five The program includes two days of intensive, interactive learning, the course workbook and tools, a continental breakfast, and morning and afternoon refreshment breaks. Send a team of four a n d y o u r 5th member is FREE! Come a day Early and attend Nursing Peer Review Call 800/ for special pricing. Additional seminars Being Held in phoenix, AZ March 18 March March Nursing Peer Review Collecting, Analyzing, Presenting Quality Data Recovery Audit Contractor Defense Attend more than one program and receive discounted pricing off the standard rate. Register for 2 programs and save 10%; register for 3 programs and save 15%. Call 800/ for details. Continuing EDUCATION Earn up to contact hours ANCC HCPro, Inc., is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center Commission on Accreditation (ANCC). This educational activity for nursing contact hours is provided by HCPro, Inc. Please visit us at for more information about continuing education credits that will be provided for this program. Seminar policies Cancellation policy Visit seminars or call 800/ for details. Americans with Disabilities Act If you require special accommodations in order to participate in this educational activity, please contact us at 800/ Faculty Disclosure of Vested Interest HCPro, Inc., has confirmed that none of the faculty/ presenters or contributors have any relevant financial relationships to disclose related to the content of this educational activity. ON-SITE EDUCATION Can t make it to the seminar? HCPro and The Greeley Company provide on-site educational opportunities. Call us at 800/ for more information.

8 HCPro s workshop on the ANCC Magnet Recognition Program Registration fees: Member discount n $895 Individual attendee n $3,580 Team of five Standard rate n $995 Individual attendee n $3,980 Team of five Stay an extra 2 days and save n $1,610 HCPro s Workshop on the ANCC Magnet Recognition Program and Nursing Peer Review (10% off the standard rate) Contact Person Name: Attending the seminar: n Yes n No Title: March 19 20, 2009 Renaissance Glendale Hotel and spa Phoenix, AZ Registration Form Fax to 800/ , call 800/ , or visit Organization: Dept: Street Address: City: State: ZIP: Tel: Fax: Send a team of 4 and your 5th member is FREE! Call for special offers for teams with more than five participants. 200 Hoods Lane Marblehead, MA HCPro s Resource Center Members SAVE $100! Name of registrants: (Seminar confirmation will be sent via .) 1st Name: Title: 2nd Name: Title: 3rd Name: Title: 4th Name: Title: Fifth Member Is FREE! Name: Title: Select your method of payment: (Payment is due immediately upon receipt.) n Check enclosed (payable to HCPro, Inc.) n Please bill my organization with PO # n Bill my credit card (check one): n VISA n MC n AmEx n Discover Signature Account # Exp. Date Required for authorization Your credit card bill will reflect a charge from HCPro, Inc. MT74820

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