This post is exempt from the Rehabilitation of Offenders Act 1974 (as amended in 1986)

Transcription

1 Job description Post: Support & Well Being Worker Grade: Indicative Grade Scale 5 Responsible to: Support & Wellbeing Hub Coordinator Basic objectives of the post As part of the Support and Well-Being Service, the post holder will deliver a need led service both in sheltered schemes and within community. Support and Well Being Worker will provide coordinated and structured support and intervention to help residents sustain their tenancies. The role will be important in supporting residents to achieve greater independence, positive mental and physical wellbeing and social and financial inclusion; promoting independence and quality of life. It is not part of the role to provide personal care to tenants. This post is exempt from the Rehabilitation of Offenders Act 1974 (as amended in 1986) Duties and responsibilities 1. To be empathic to the needs of older people and develop warm and trusting relationship with residents to encourage them to express their needs, views and concerns. 2. To be able to clearly explain the remit of the service to a range of clients and other professionals. 3. Conduct morning welfare checks to residents living in the schemes and for residents in the community. 4. To be a named support worker for clients living within the supported housing accommodation scheme. 5. To carry out needs and risk assessments, complete support plans, provide support, and carry out reviews, in accordance with policies Homes for Haringey Ltd is a company wholly owned by the London Borough of Haringey Registered in England Registered office: 48 Station Road, London N22 7TY

2 and procedures and the requirements of stakeholders and commissioners. 6. To maintain good links with local statutory and voluntary agencies to enable clients to access appropriate services and support. 7. To accurately input all client data onto our electronic monitoring system and ensure records are maintained to evidence key performance targets, and comply with commissioner requirements. 8. To support clients to make informed choices about decisions that affect them and their family, and to take control of their support. 9. To provide time limited, structured and flexible support to clients, in line with the service specification, policies and procedures, to enable individuals to maintain their independence and do as much as they can for themselves. 10. To offer a range of personalised and outcome focused support to older people in their own homes. 11. To support with managing finances, support with their daily home management and information about managing their health needs and keep safe. 12. To help with providing advice and information on how to access a range of subjects, including housing advice, help around the home, education, volunteering, and community transport initiatives 13. To help in reducing social isolation by getting involved in local community, accessing support for carers and contact with family/friends. 14. To support residents with filing in forms and deal with other correspondence. 15. Undertake any other duties reasonably required that are consistent with the grade and basic objectives of the post. Additional responsibilities 1. Have full regard to the service Diversity and Inclusion Policy. 2. Ensure that all duties are carried out to the highest standard, and in accordance with set policies and procedures. Homes for Haringey Ltd Support Worker Page 2 of 6

3 3. To carry out any other duties, within an appropriate level of responsibilities as required. 4. To take responsibility for the health and safety of themselves and all other persons affected by their actions or omissions during their work. 5. To work for long periods without direct supervision within a community setting, adhering to risk assessments and following policy guidelines on lone working and Homes for Haringey procedures in accordance with legislation and national minimum standards. 6. To conduct testing of the pull cord system, smoke detectors and carry out health and safety checks in the schemes 7. To be part of a team responsible for proactive monitoring of the safety and security of service users and direct provision of information for Safeguarding of Vulnerable Adult investigations, including attending SOVA strategy meetings as required. 8. To respond to emergency situations promptly and where necessary provide practical assistance but not including personal care. To undertake other non permanent duties consistent with the basic objectives and/or duties of the post and at all times to carry out duties in accordance with the Homes for Haringey s policies and procedures. This job description is not intended to be exhaustive and may be reviewed to ensure that the arrangements meet the needs of the service. Health and safety The postholder is required to comply with all health and safety at work policies, procedures and guidelines which form part of this job description. The postholder must look after their own health, safety and welfare and be mindful of other persons who may be affected by their acts. Employees must co-operate and comply with management instructions regarding health and safety issues and report all accidents, incidents and problems as soon as practicable to their line manager or another senior manager. Equality and diversity The postholder is required to actively promote diversity in the workplace. It is the duty of the postholder not to act in a prejudicial or discriminatory manner towards employees, service users or residents. Homes for Haringey Ltd Support Worker Page 3 of 6

4 The postholder should counteract such practice or behaviour if they encounter it by challenging or reporting it. Safeguarding Homes for Haringey is committed to safeguarding and promoting the welfare of children and vulnerable adults. Safe recruitment of staff is central to this. Staff must ensure that our recruitment policies and practices are followed rigorously to prevent unsuitable people from gaining access to children or vulnerable adults. All staff who encounter children or vulnerable adults should be aware of, and share this commitment to safeguarding and welfare. Risk Homes for Haringey has a strong culture of risk awareness. We expect all our employees to partake in risk awareness training and to apply the principles within their role. Staff should be able to recognise threats to the delivery of their own objectives, and also be expected to report promptly potential threats to the business as a whole. Homes for Haringey Ltd Support Worker Page 4 of 6

5 Candidate specification Post: Support & Well Being Worker Grade: Scale 5 Essential Knowledge and Understanding Understanding of housing support needs of older people and benefits of a flexible, outcome focussed and personalised support service. Useful Understanding of welfare benefits Understanding of the difference between care and housing related support Understanding of housing issues relating to older and disabled people. Understanding of related services provided by the statutory and voluntary sector Understanding of confidentiality and data protection issues. Understanding of the concept of housing related support and supporting people to help themselves Understanding of the need to collect data and the benefits for the service Experience Experience of working with older people or people with needs who need help and support. Experience of liaison with statutory, and voluntary agencies Experience of assessment of individuals needs and managing risks Experience of joint working with external agencies Homes for Haringey Ltd Support Worker Page 5 of 6

6 Skills & Abilities Effective verbal and written communication skills Good computer literacy and ability to maintain electronic records, with attention to detail. Ability to promote good working relationships with clients, colleagues, external agencies, statutory and voluntary bodies, and to represent the organisation and service effectively at client meetings. Good organisational skills, including time management and prioritising workload. Ability to collaborate and work as part of a team. Ability to confront and resolve problems and be able to deal with challenging situations. Other Requirements Willingness to undertake relevant training Access to own transport and full driving licence Enhanced CRB clearance. Homes for Haringey Ltd Support Worker Page 6 of 6