Your Development Manager: or call THE EXHIBITION CENTRE, LIVERPOOL

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1 Merseyside & West Cheshire Your Development Mnger: or cll My/June 2016 EXPLORING POTENTIAL FOR GLOBAL TRADE IN LIVERPOOL The potentil globl trde for smll businesses is to be explored by FSB t the Interntionl Festivl for Business 2016, the biggest business showcse in the world this yer. From Northern Powerhouse to Globl Trde tkes plce on Mondy, 20 June t the Exhibition Centre Liverpool hosted by BBC North West Politicl Editor, Arif Ansri. The event will lso feture spekers pnellists including senior Government representtive, UKTI experts, s well s business politicl leders from cross the globe. It will consider the Northern Powerhouse in light the UK s position s globl trder the brriers prospects fcing smll businesses exploring export s route to growth. The first session ims to explore emerging opportunities in light ongoing trde greements tht hve been concluded or re under negotition, focusing on wht the new phenomenon smll business chpters could deliver for smll businesses. The second session will look t overcoming export brriers for smll firms INTERVIEW WITH IFB DIRECTOR IAN MCCARTHY EXHIBITION CENTRE, LIVERPOOL When your business meets the world gret things cn hppen. For three weeks this summer, IFB2016 fers unrivlled business opportunities for smll businesses, strtups blue-chips like. In this edition we spek to In McCrthy, Director IFB2016, to find out wht opportunities will be on fer this summer. And, with more thn 30,000 delegtes expected from over 90 countries, how you cn mke the most the biggest business festivl on the plnet, right on your doorstep. For the interview more on this unique series events, fering chnce for you to rech new mrkets lern from leding experts, turn to pge 2. from regionl, ntionl interntionl perspectives, using evidence to sk wht cn be done to help SMEs sell overses. Opportunities for smll firms in the Northern Power House globl supply chin issues will form the theme the third session. The event will lso provide B2B networking opportunities. Other FSB ctivities t IFB2016 include providing expert dvice to festivl delegtes more under the bnner the festivl s fringe progrmme, The Edge, which will feture our FSB Business Support rodshow other events orgnised by members. Find out more t. IFB2016 is to be globl mrketplce for creting connections doing dels. It will bring together thouss businesses globlly. RUGBY STAR S PRESERVES ARE AN EXPORT WINNER After more thn decde plying rugby union for Hrlequins, Srcens, Sle Shrks, culminting in his being cpped for Engl, FSB member Mtt Cirns lunched fmily-run, preserve-mking compny, Mmmy Jmis. The compny hs successfully penetrted numerous overses mrkets. Mtt, who is lso finncil dvisor, fetured longside other business owners interntionl trde experts t recent event orgnised by FSB UKTI. The event ws imed t encourging businesses to explore export for the first time helped spred the word bout the Exporting is GREAT cmpign IFB2016. Turn to pge 11 for the full story. REGIONAL NEWS 2, 11, 14 BUSINESS UPDATE 3-10 REGIONAL CONTACTS 14 TO ADVERTISE CALL

2 Merseyside & West Cheshire PAGE 2 NEW WIRRAL VICE-CHAIR LIZ ON BALL Liz Currn, the Founder Mnging Director Funding Solution 4 Business (FS4B), hs become Vice-Chir FSB s Wirrl Brnch. She will lso ct s Brnch Secretry for the foreseeble future. Liz, who hs over ten yers experience working on Government funding, grnts, skills/trining, qulifictions, pprenticeships trineeships, hs previously worked for the Government t Ntionl Apprenticeship Service (NAS) the Skills Funding Agency (SFA). She hs strtegiclly implemented pprenticeships, trineeships prerecruitment courses (work experience) into number orgnistions, including housing ssocitions, NHS cre sector providers, engineering firms, retil, hospitlity, ccountncy pressionl services, energy power sector compnies Premier Legue footbll clubs. More recently, Liz hs estblished Wirrl-bsed Ntionl Legue Footbll Club, Trnmere Rovers, s Government eduction trining provider. Funding Solutions 4 Business is n independent service to employers tht is free to use. Liz works to underst the requirements business, lign grnts other funding to their trining, recruitment pprenticeship plns. She provides dvice on funding, grnts, qulifictions pprenticeships tht cn be funded. In ddition, she helps lign businesses to colleges trining providers. EDITORIAL: This publiction is produced by published for the Federtion Smll Businesses, Sir Frnk Whittle Wy, Blckpool Business Prk Blckpool, Lncs, FY4 2FE. Copyright 1996 Federtion Smll Businesses ll rights reserved. Editor: Jmes Connor. Tel: Emil: jmes.connor@fsb.org.uk. Whilst every cre hs been tken in the compiltion this publiction errors or omissions re not the responsibility the Federtion Smll Businesses opinions expressed re those the uthors re not necessrily the policy the Federtion. REGISTERING FOR IFB2016 IS KEY TO YOUR BUSINESS GROWTH Wht exctly is IFB2016? IFB2016, from 13 June to 1 July feturing three themed weeks events, mnufcturing, energy environment cretive digitl, is the world s biggest business event this yer. More thn 30,000 delegtes from the UK over 90 countries will find mrketplce to mke connections, do dels chllenge the wy business is done with prtners including UKTI. Is it genuine festivl? Yes, in the truest sense, fering prcticl business ctivities, trde events, specilist investment dvice business mtching plus the world s most inspiring spekers showcse the most innovtive products. There will be unrivlled opportunities to meet buyers, investors, suppliers, technology prtners countless opportunities to do dels network. Our Blue Skies speker progrmme will see 12 the world s most inspirtionl leders shre their experiences. IFB2016 will chllenge the wy we think bout business, society, culture the environment. The GREAT British Showcse innovtive products services will be locted in the Exhibition Hll. The ACCELERATE 2016 event will fuel growth mbitions by connecting businesses with orgnistions tht think smrter cn help FSB members tke their businesses to the next level. There re lso round 70 interntionllyrenowned business events. It is festivl IAN MCCARTHY. PICTURE COURTESY OF DBALLPHOTOGRAPHY ides, innovtion, chllenge cretivity, plce where businesses ll sizes lern grow. Wht does IFB2016 fer to FSB members? Businesses re still seeing the benefit the inugurl Interntionl Festivl for Business in A yer on we found tht 280m dels were done thouss new jobs creted s businesses grew. IFB2016 promises to be even more successful. This yer s festivl will generte vlue 265m so FSB members need to get involved secure their shre tht. Joining the IFB2016 Business Club will help FSB members prepre for the festivl with resources to ensure they get the biggest benefits possible, providing networking opportunities, including fce-to-fce meetings with buyers, suppliers, investors technology innovtion prtners. through Meet Your Future Del, the world s biggest free Meet the Buyer event the digitl mtching service with 6,000 fceto-fce meetings using stte--the-rt technology to help businesses mke the right contcts. Meet the Expert will unlock the secrets commercil success. Is there huge cost to ttend? No. Meet the Specilist Advisor is free. Open Minds is free. Blue Skies is free. Meet the expert is free. The conferences seminrs re free. Wht messge do you wnt to leve FSB members with? Registering for the Interntionl Festivl for Business Club vi www. ifb2016.com/ifb-businessclub is the most importnt thing UK business cn do this yer.

3 Merseyside & West Cheshire MAT CAIRNS AND ANDREW CAIRNS REGIONAL CHAIRMAN RESPONDS TO 2016 BUDGET FORMER RUGBY STAR MATT KNOWS EXPORT BENEFITS Former Engl interntionl rugby str Mtt Cirns joined other business owners to mrk Export Week explin the opportunities chllenges interntionl trde the Interntionl Festivl for Business Mtt, n FSB member who plyed for Hrlequins, Srcens Sle Shrks, is finncil dviser, with his brother, Andrew, owns preserve mking compny Mmmy Jmis, which exports its products to severl overses mrkets. Hosted by Hill Dickinson, t Exporting is GREAT, with FSB UKTI, focused on providing support guidnce for businesses looking to export for the first time, highlighting exporting opportunities underpinned by the Government s recently-lunched Exporting is GREAT cmpign lso IFB2016. This event ws designed for inexperienced novice exporters to help them identify the vriety opportunities benefits tht exports cn provide, not only for business growth, but lso to sfegurd ginst fluctutions in the UK mrket. Alongside insightful trde dvice, locl compnies shred their experiences in developing overses trde there ws n opportunity to sk questions lern how exporting cn be route to growth. Despite evidence export mbitions growing in recent qurters, FSB s most recent Smll Business Index shows smll business exports posting their wekest performnce since the strt However, businesses expect significnt improvement in the next qurter. A net blnce 15.9 per cent nticipte tht export vlues will rise over the next three months. A number fctors should help improve the outlook for exporters, including the wekening sterling s mrkets hve ccepted tht the Bnk Engl is unlikely to rise interest rtes in the ner future, which should mke the price British exports more competitive. In ddition, the economic sitution in the UK s lrgest trding prtner, the Europen Union, ppers to be showing tenttive signs improvement. FUTURE PROOFING YOUR BUSINESS A meeting FSB s Crewe Nntwich Brnch took plce recently t The White Lion in Weston, North Crewe. Guests herd from guest speker Anthony Ashworth from Frnklyn Finncil Mngement, who focused on Plnning for the Future. Key topics covered by Anthony included Deth - do you wnt to be in business with your prtner s spouse? Also incuded ere shreholder greements wht do you do when it ll goes wrong, Inheritnce Tx, how to keep your business outside your estte privte welth. SANDY COWEN TALKS TO ANTHONY ASHWORTH Chris Burgess, Chirmn FSB Merseyside, West Cheshire Wign, hs responded to the recent 2016 Budget sttement from the Chncellor, George Osborne. Chris sid: Extending Smll Business Rte Relief from April 2017 will free 600,000 smll firms from business rtes completely benefit further 250,000 by reducing their rtes. This is big win for the mny struggling with their rtes bills. Alongside sixth successive nnul freeze in fuel duty, continuing cuts to Corportion Tx ction to clmp down on tx voidnce, there were welcome moves to support the self-employed home workers, improve infrstructure boost skills. Chris sid: These mesures will certinly help. They re positive steps towrds creting wht the Chncellor clled rodmp for business tx, driving enterprise jobs growth. The Chncellor himself noted the chllenges hed the Government must go further for smll firms. This must be the beginning not the end forging proenterprise gend tht is effective consistent. Liverpool City Region devolution is tremendous opportunity for us to tke control our own future. It is importnt tht we mke the most it. The locl Chirmn dded: It is now essentil tht the proposed new devolving Northern powers tke on bord dvice from the SME community to drive business development employment. In ddition to his role s Regionl Chirmn, Chris sits on the G12 group comprised leding business orgnistions in Liverpool City Region. PAGE 11

4 Merseyside & West Cheshire 5% Discount for members PRINT & POST: FOR FSB MEMBERS Print & post for less thn the cost stmp 1 tril credit on sign up - try it for free! Minimum quntity = 1 FSB MEMBERS BEFORE DINNER AT ARUNDEL CASTLE Surrey & West Sussex cll WALKABOUT FOR POLITICIANS ON SMALL BUSINESS SATURDAY y 2016 Jnury/Februr 258 PO RT S AN NU AL RE OU R CH AI RM ANTH Q UE ST IO N TIM E WI ED IN CO MB sb.org.uk or Surrey & West Sussex MP: SUPERFAST INTERNE T ESSENTI AL FOR BUSINE SS growth without superfst brodb this Herbert Arundel & South Downs MP Nick would be severely hmpered. is now hs sid tht superfst brodb Mr Herbert sid tht his brodb essentil infrstructure for business summit in 2011 hd led to West Sussex must be extended to rurl res. County Council s Better Connected Surrey & West Sussex Nick ws speking to n udience As in previous yers brnches progrmme which, with locl t ccess 65 our members t dinner held took MP s wlkbout on 5th Government funding, ims to give in Arundel Cstle on Fridy 18th September. December but erlier in 2015 to more thn 90 per cent premises divide digitl growing He wrned tht the Region cme up with super the County by Spring next yer. villges ment tht cities, towns lrge In My the County Council nnounced smll business Sturdy ide. but point, were getting superfst brodb, Let s encourge locl Councils tht they hd pssed the hlfwy rurl res were losing out. Superfst to provide free cr prking on with more thn 36,000 homes but to just brodb ws no longer luxury security the dy to encourge shoppers businesses upgrded, equivlent for ws now n bsolute necessity members cused to the locl high streets. If over hlf ll premises. The Government 140 regionl House, businesses. t Portcullis pproved Smll Business is committed to support the delivery congestion Jmie Oliver services new dem delyed ll Growing cent Locl on Sturdy Keep Trde superfst brodb to 95 per committee Westminster ment tht ever fster speeds were e to select would be working h in glove. UK households by the end rech the Attlee giving evidenc in necessry. ttempts to More thn hlf the borough Ministers reiterted their commitment n s nnul helth in their Alredy there ws tlk extending Regionl Chirm district councils greed August with the publiction 10-point Suite for the ultrfst brodb cross the country, we would like to thnk pln for boosting productivity in rurl everyone rurl report. with speeds 100Mbps, yet some delyed, but Mole Vlley, Epsom & Ewell, res. get The strt ws reported tht 5 res in West Sussex could brely Antonio Flco But Mr Herbert pointed out tht the Tridge, Reigte settled s events were five t ll. would brodb tht busines households Wverley 50 cent Bnsted, were or 10 per more thn the region with The MP sid tht smll businesses throughout Elmbridge Councils for not hve ccess to superfst brodb g more conducted the engine economic employment events ttrctin these plns would inevitbly be generously greeing not only under shred widely very high prile s t ech. During the growth, there ws to smll business Sturdy in rurl res. The MP sid tht new But thn 100 delegte s with ll but six im to encourge rurl enterprises. meeting free prking but in some cses showed yer we hd Y FRENCH OBE, l MP s Antonious very WITH ROSEMAR specific dtes in December when our Region ANTONIO FALCO show to remind, GATWICK DIAMOND footfll is notoriously low. photogrphic EXECUTIVE DIRECTOR member yer. tely followed by Specil thnks s well to the successful l! by mens turnover ws fvoured for llowing ws immedi collterchief Executiveshs Regionl Vice-Chirmn, mde up The report Following creful show FSB fir wge definite no no. Thnk with the pnel lmostyou And finlly, employees Brin Woods n expert in the erection Gtwick reserch our Region s Question Time s world. Bnking, Gtwick room would deny on smll runwy tprticipting Findings from this event second e t thiscr these mtters. plcrds in MP huge burden membership we finlly from the businese Tim Loughton usly but everyon undecided on meeting were fed it does impose still recovering from unnimoprks. You cn imgine were put together interested Airport, insurnc Shorehm s well in to our Press g pnellists business owners vried mny to includin. tht prties who hd to but Office n for Est Worthingstrem visiting MP s out question economy. cme under Prlimentry 80 members met t the WWF Living Plnet us the EU in or suggestions to reform Scotl ents. poor Regionl Chirm, sy something bout find policy tonnul s continuo to greet their constitu you Flco, FSB by published shouldfor The Royl Bnk pnellist Mrk Willims thiswish yer s the Federtion Smll to forremind Antonio the current methodcentre in Woking continue Blckpool, EDITORIAL: This publiction fellow Lncs, FY4 2FE. business rte reform willis produced to the Attlee Suite smll business pcked conference.out more plese emil Whittle Wy, Blckpool Business Prk we Sir Frnk smll Businesses,ed Jmes Connor. Tel: Editor: ttck from reserved. our Businesses ll rights in clcultion were conclud iter when trying Copyright 1996 Federtion Smll our sks to 45 members ttended Sturt Shorttle, Surrey Policy Chir k d re ent compiltion this publiction It ll mde for Emil: jmes.connor@fsb.org.uk. errors or omissions ry.brhms@fsb.org.u insurnce underwr e tht they wnt Governm publishe every cre hs been tken in the re those mentioned but clcultion thewhilst Smll Businesses opinions expressed hosted the event Antonio Flco, FSB to thewritten n event chired by the udienc not the responsibility the Federtion Council, s Mrk fternoon. mnifes policy the Federtion. s necessrily convince not County re growth s uthors the busines Regionl Chirmn proudly introduced e for busines Leder Surreyplenty to sy from his Generl Election lend money on their gurnte hd prior to the locl MP Jonthn Lord to open the 3 hour it ws only discussing Dvid Hodge houses s pointed out PAGE 2 conference. udience when living wge included using set in the terms which Jonthn remrked tht he couldn t ents minimum in the the Governm remember time when smll businesses not one person proposl lthough re s highly regrded by the Government r: ry.brhms@f ment Mnge Your Develop FSB SURREY MEMBER IS APPOINTED TO EU COMMITTEE DELEGATES AT CONFERENCE BUSINESS RATE REFORM SURREY COUNTY POLICY CONFERENCE IS A SUCCESS MIN ISTE R MEE TS OUR TREA SUR ER chirmn s Croydon brnch Gvin Brwell. MP Soubry Minister guest locl ficil opening ble Rt Hon Ann for Smll Business, r Following the chired roundt Stte (Ministe for Enterprise) the Minister s mtters s, Industry on busines Bryn. discussion ent for Busines both Ann the Deprtm Skills ws ttended by ment rights Regionl Innovtion Permitted developin Crwley to Ann Swin, Policy ed introduc issue sid West Sussex cme up s. Ann Soubry Tresurer introduced to Croydon this lot from Chirmn ws the opening would she ws hering t ANN SWAIN the Minister in London Centre in ent MP (LEFT) WITH businesses Innovtion ANNA SOUBRY other governm the Sussex tke it up with by Gvin es Croydon list ttende ministers. Echoed CALL A smll VIP included TO ADVERTIS E which lso Brwell MP. S 14 were invited REGIONA L CONTACT e newly elected Bryn Trehern UPDATE 3-10 SECURE SERVICE GUARANTEED REGIONA L NEWS 2, 11, 14 BUSINESS s tody he is plesed to nnounce tht the FSB is key influencer on smll business issues. Never underestimte the cpbilities our young people! A good reson to continue employing pprentices. It ll sounded good until the invittion for questions went out. The udience were unnimous in their dem for tx simplifiction not further compliction which would pper to be the cse from the lst budget. Next on stge ws Surrey County Council Procurement who ws ppluded for the simplifiction the procurement process mking council contrcts more esily vilble to micro businesses. They prised the FSB for the tireless work over the pst 2 yers in helping by giving member feedbck pproving procurement documents. Surrey County the FSB working in prtnership for the benefit Surrey smll micro businesses. Not such friendly reception for the next presenttion from BT. It would seem tht in spite 90% the County enjoying superfst brodb with phse 2 commencing now to rise this to 95% the relity is not so good. BT greed to meet with members to discuss individul cses. FSB s Ntionl Chirmn, John Alln sid we re proud to be working ntionlly with Ann Soubry MP, Minister for Smll Businesses regionlly to such high strd s I witnessed tody. Keep up the good work, we relly cn do mke difference!. In closing, Antonio Flco remrked tht FSB ctivist members re ll volunteers relly cn do mke difference. John Wlker, Surrey member pst Ntionl Chirmn hs been ppointed to the EU s Economic & Socil Committee (EESC) s one eight employer representtives from UK. The position, which is for five yers, ws recommendtion by the UK Government to the Council Ministers ws formlly pproved in September. The EESC is sttutory consultee in Brussels provides opinions on legisltive proposls from the Europen Prliment in such res s the Single Mrket, Trnsport the Environment. The UK hs 24 representtives on the EESC, from employers, employees civil society with Mr Wlker joining representtives from the other 27 EU Member Sttes. John sid Although this is personl ppointment, without my FSB service s Ntionl Chirmn Policy Chirmn, I doubt I would hve been considered. I m very much looking forwrd to this new role doing ll I cn to ensure tht the interests our sector re herd, shll certinly seek input from both the FSB the Europen Smll Business Allince. With over hlf the legisltion ffecting micro, smll medium sized businesses coming from Brussels, I shll wnt to mke positive contribution WHERE RE S A WILL RE S A WAY, EVEN WITH PARKING Cr prking is problem nywhere, nytime but coch prking is different kind problem. The North Surrey brnch ws contcted by one it s members with sudden coch prking problem. Not for one coch but severl not on just one dy but every dy the week. Our member owns runs Sty t Homes Ltd host fmily business for overses students in the Morden re for more thn 20 yers hs used the Morden Prk Cr Prk s n integrl prt to the smooth running the opertion with it s more thn dequte spce for erly morning drop fs foreign students luggge lte fternoon returns. These students re not only from Europe but s fr wy s Chin who sty longer contribute considerbly to the locl economy. Erlier this yer London Borough Merton decided to withdrw ccess to the cr prk which would ve rendered our member s similr businesses in the re inoperble. The collection pick up point in Merton Prk cr prk is n essentil link in the business chin. We decided to help rrnged PAGE 11 Regionl Voice fers you the opportunity to dvertise your products services geogrphiclly to the FSB membership FSB members receive 20% f ll rte crd prices SIGN UP TODAY: /702 - DOCMAILSALES@CFH.COM To dvertise cll Lee McLoughlin on or emil lee.mcloughlin@redctive.co.uk 4m left to invest into businesses cross Merseyside Almost 150m invested into 450 businesses cross the North West since 2010 Cpitl to be invested by June 30th 2016 COULD YOU BE OUR NEXT INVESTMENT? Find out more t: T: E: enquiries@thenorthwestfund.co.uk Supported by The North West Fund is 155m investment fund, estblished to provide debt equity funding from 25,000 to 2m to smll medium sized enterprises (SMEs) bsed in, or relocting to, the North West Engl. All our Fund Mngers re uthorised regulted by the Finncil Conduct Authority. We re unble to invest in retil businesses. Plese check the website for full brekdown eligibility. LOAN FINANCE / LOANS PLUS / MICRO LOANS / from 25,000 up to 750,000. PAGE 12

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6 Merseyside & West Cheshire FSB CONNECT AT NATIONAL CONFERENCE FSB Connect, new inititive designed to inspire young entrepreneurs those from more diverse bckgrounds to engge with FSB, ws unveiled t this yer s Ntionl Conference Business Expo in Glsgow. FSB Merseyside, West Cheshire Wign s own Connector, the locl member leding on the inititive, is Liverpool Brnch committee member Clire Dlls. She ws introduced to the Conference udience with other connectors from cross the country. She sid: I m delighted to be involved with FSB Connect to help us rech out to wide rnge business owners with diverse experiences skills the ntionl conference ws the perfect setting. Her businesses include Dlls Legl, boutique firm compny, commercil, humn resource mngement employment specilists. She dded: I look forwrd to working with locl prtners, including severl leding eductionl estblishments, to ensure tht more new strt ups estblished businesses cn benefit from the support provided by FSB. We re plnning locl lunch events for the coming months. FSB Connect is being rolled out to every UK Region. CHRIS BURGESS CHAIRMAN S REPORT The Interntionl Festivl for Business 2016 is lmost here. More thn 280m worth export dels overses investment were secured s result the first festivl in Tht lone proves its importnce IFB2016 will be bigger better. The eyes the business world will be on the city Liverpool s globl udience investors re shown tht the UK is the premier plce to do business. FSB sits on the mngement tem ntionl steering group will provide business support, dvice collbortion through our service providers. We re running mjor FSB event on Locl Enterprise Prtnership Growth Hubs exist to promote coordinte locl business support, providing simple, cler point ccess. Liverpool Vision is one the key delivery prtners is lso prt the Liverpool City Region Business Support Progrmme, funded by ERDF in connection with the Interntionl Festivl for Business It is ble to fer funded support to Mondy, 20 June entitled From Northern Powerhouse to Globl Mrkets, focusing on the potentil opportunities emerging globl trde policies. FSB is lso involved in the Fringe progrmme, clled The Edge, including supporting events orgnised by members. The focus is on ntionl interntionl trde perspectives, but loclly some outsting work is done. Crewe Nntwich continues to be forum for support ctivism. It is plesing to see both new estblished committee members leding the wy on the Wirrl we lso hve new tem on the Wign, Wrrington, Widnes St Helens Brnch. FREE BUSINESS SUPPORT AVAILABLE high growth compnies cross Liverpool City Region looking to strt exporting or which would like to grow their interntionl trde. For more informtion visit business REGIONAL OFFICERS Regionl Chirmn Chris Burgess Regionl Vice Chirmn Clive Mrshll Regionl Secretry Dvid Tylor Regionl Tresurer Clive Mrshll Ntionl Councillor Alexis Ly BRANCH CHAIRMEN Crewe & Nntwich Sy Cowen Liverpool & Knowsley Kren Bellion Sefton & Ormskirk Sue Long Wign, St Helens, Wrrington & Widnes Dwn Kenyon Wirrl Clive Mrshll DEVELOPMENT MANAGER Phil McCbe Mobile Emil phil.mccbe@fsb.org.uk DIRECTORY ENQUIRIES Now 192 hs gone which service do you use? You should try FSB Telecom Directory enquiries It opertes 24 hours dy 7 dys week is serviced by highly trined opertors. Only 35p per cll. No dditionl per minute chrges. PAGE 14