ANALYSIS OF THE 1996 DoD RECRUITER SURVEY COMMENTS

Transcription

1 DMDC Reprt N Mrch 998 ANALYSS OF THE 996 DD RECRUTER SURVEY COMMENTS trrtfttfn6i>*tintf-4l " Apprved fr mbll releg Distributin Unlimited Defense Mnpwer Dt Center Survey & Prgrm Evlutin Divisin 600 Wilsn Bulevrd, Suite 400 Arlingtn, VA

2 DMDC Reprt N Mrch 998 ANALYSS OF THE 996 DD RECRUTER SURVEY COMMENTS Ktherine M. Cndn, M.A. Chris Girrd, Ph.D. Flrid nterntinl University Defense Mnpwer Dt Center Survey & Prgrm Evlutin Divisin 600 Wilsn Bulevrd, Suite 400, Arlingtn, VA 22209

3 ANALYSS OF THE 996 DOD RECRUTER SURVEY COMMENTS EXECUTVE SUMMARY PURPOSE Beginning in 989, nd in subsequent yers, 99, 994 nd 996, the Deprtment f Defense (DD) hs crried ut surveys f militry recruiters. These surveys, bsed n lrge, rndmized smples, hve been cnducted in respnse t Cngressinl cncern regrding the qulity f life f recruiters nd the ultimte success f the militry ccessin missin. The criticl missin f mintining n dequte size, highly qulified U.S. militry frce, plces recruiting units f the vrius Active-Duty nd Reserve/Ntinl Gurd Cmpnents under cnsiderble pressure t meet ccessin gls. The DD recruiter survey btins infrmtin n recruiters' perceptin f the dequcy f their trining nd preprtin nd tht f their fmilies, the resnbleness f individul nd unit recruiting gls, the demnds nd stresses sscited with meeting thse gls, the dequcy f supervisr nd cmmnd supprt s well s ledership in reching gls, the level f recruiter ut-f-pcket expenses, the frequency f imprprieties tht ccur in recruiting, nd the success f recent DD recruiter-fcused plicies nd inititives. n dditin t the clsed ended questins nd few pened ended questins where the respndent culd nswer by wrd r shrt phrse, the survey cntined three pened ended questins which llwed respndents t elbrte n their persnl perceptins f the recruiting life. Respnse t bth types f questins cn be used t develp plicies nd crrective mesures t imprve recruiter qulity f life. METHOD The trget ppultin fr the 996 DD Recruiter Survey, s with previus surveys, ws recruiters wh hve mnthly gls (prductin recruiting) nd t lest ne yer f recruiting duty. The smpling frme, frm which pprximtely 50 percent smple ws drwn, cnsisted f ll militry persnnel identified by ech f the Active-Duty Services nd Reserve nd Gurd Cmpnents s invlved in recruiting. Fllwing pre-ntifictin letters by but tw weeks, survey frms were first miled n Nvember 5, 996, t 7,62 recruiters identified frm the smpling frme. Reminder letters went ut but tw weeks lter. A secnd frm ws miled ne mnth fter the reminder letter t smple members wh hd nt returned their cmpleted frms. The survey field ws clsed n Februry,997.

4 The 996 DD Recruiter Survey cntined pen-ended questins. They re s fllws: "Wht d yu believe re the mst pressing prblems fcing recruiters tdy?" (Questin 74); "Wht cn DD nd yur Service d t help yur recruiting effrts?" (Questin 75); nd "f yu hve cmments tht yu were nt ble t express in nswering the survey, plese write them in the spce prvided." (Questin 76). Cmments were received frm 7, 54 nd 28 percent f the eligible survey respndents t questins 74, 75 nd 76, respectively. Summry nd Cnclusins Written cmments n the 996 Recruiter Survey were nlyzed t: () identify the mst cmmn themes; (2) uncver ptterns by Brnch f Service within Active-Duty nd Reserve/ Ntinl Gurd Cmpnents; () exmine the reltinship between cmments nd structured survey questins; nd (4) determine whether cmments were cnsistent with thse frm the 994 DD Recruiter Survey. Questin 74: Wht d yu believe re the mst pressing prblems fcing recruiters tdy? Active-Duty DD nd Reserve/Ntinl Gurd Cmpnent recruiters identified severl mjr prblems fcing recruiters in 996. Tw f these prblems were cmmn t bth grups: "inpprprite/unrelistic recruiting gls" nd "pr ledership in recruiting cmmnds." "npprprite/unrelistic recruiting gls" ws rnked s the secnd mjr prblem fr bth Active-Duty DD nd Reserve/Ntinl Gurd recruiters. "Pr ledership in recruiting cmmnds" rnked s the mst pressing prblem fr Reserve/Ntinl Gurd recruiters, while it ws the third mst cited prblem mng Active-Duty DD. Active-Duty DD recruiters reprted "excessive strin n fmily s the fremst cncern. Questin 75: Wht cn DD nd yur Service d t help yur recruiting effrts? With respect t wht DD, s whle nd ech prticulr Service Brnch r Cmpnent culd d t help recruiters in their recruiting effrt, severl mjr res were identified by Active-Duty DD nd Reserve/Ntinl Gurd Cmpnent recruiters. Tw f these res were cmmn fr bth grups; "prvide mre dvertising/prmtinl mterils" nd "revise recruiting gls." "Prvide mre dvertising/prmtinl mterils" ws rnked s the mst helpful step tht DD nd the individul services culd d fr bth Active-Duty DD nd Reserve/Ntinl Gurd recruiters. Cst Gurd recruiters ls mentined this s the mst helpful ctivity. "Revise recruiting gls" ws rnked s secnd mst imprtnt fr Active-Duty DD recruiters, nd third mst imprtnt fr thse in Reserve/Ntinl Gurd Cmpnents. li

5 Questin 76: f yu hve cmments tht yu were nt ble t express in nswering the survey, plese write them in the spce prvided. This pen-ended questin ws nt s specific s the previus tw questins exmined. Thus, the respnses were mre vried nd culd nt be linked like Questin 75 nd Questin 74 respnses. Mny respnses were similr t thse viced in the respnses t thse tw questins; hwever, ther respnses were nt t ll similr. Only ne theme ws cmmn between Active- Duty DD nd Reserve/Ntinl Gurd recruiters: '"Mke r brek' effect f recruiting perfrmnce n militry creer." Cst Gurd recruiters did nt mentin this theme t ll. "Fmily/persnl life" ws rnked s the secnd mst mentined theme fr Active-Duty DD recruiters, while the third mst mentined theme ws verll frustrtin. The mst frequently written cmments by Reserve/Ntinl Gurd recruiters were "thnks fr the survey" kind f cmments. Fllwed in equl numbers were cmments n '"mke r brek' effect f recruiting perfrmnce n militry creer," "cmmunictin between cmmnd nd field/ recruiting cmmnd" nd generl cmments f liking recruiting. The mst cmmn cmments Cst Gurd recruiters' mde were n SDAP issues, fllwed in equl numbers by cmments n the structure f the survey nd diversity gls. in

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7 ANALYSS OF THE 996 DD RECRUTER SURVEY COMMENTS CONTENTS Pge EXECUTVE SUMMARY i Purpse i Methd i Summry nd Cnclusins ii Questin 74: Wht d yu believe re the mst pressing prblems fcing recruiters tdy? ii Questin 75: Wht cn DD nd yur Service d t help yur recruiting ffice? ii Questin 76: f yu hve cmments tht yu were nt ble t express in nswering the survey, plese write them in the spce prvided iii NTRODUCTON METHODOLOGY dentifying nd cding cmments Selecting smple fr nlysis 2 Cmpring recruiters with cmments versus thse withut cmments 2 RESULTS ntrductin Overll cmprisn Active-Duty DD versus Reserve/Ntinl Gurd Cmpnent Recruiters 4 Questin 74: Wht d yu believe re the mst pressing prblems fcing recruiters tdy? 4 Questin 75: Wht cn DD nd yur Service d t help yur recruiting effrts? 5 Questin 76: f yu hve cmments tht yu were nt ble t express in nswering the survey, plese write them in the spce prvided 6 Themtic cntent f written cmments f 996 DD Recruiter Survey 7 Questin 74: Wht d yu believe re the mst pressing prblems fcing recruiters tdy? 7 Theme : Excessive strin n fmily/persnl life 7 Theme 2: Pr ledership in recruiting cmmnds 8 Theme : npprprite/unrelistic recruiting gls 9 Theme 4: Lck f pprecitin f rle/need f militry Theme 5: "Mke r brek" effect f recruiting perfrmnce n militry creer Theme 6: Need t revise enlistment stndrds Questin 75: Wht cn DD nd yur Service d t help yur recruiting effrts?... 5 Theme : Prvide mre dvertising/prmtinl mterils 5 Theme 2: Revise recruiting gls 7

8 Theme : Revise enlistment stndrds 7 Theme 4: ncrese enlistment ttrctiveness 8 Theme 5: Address pr ledership 9 Theme 6: ssues but lctin f recruiting ffice 20 Questin 76: f yu hve cmments tht yu were nt ble t express in nswering the survey, plese write them in the spce prvided 2 Theme : "Mke r brek" effect f recruiting perfrmnce n militry creer 2 Theme 2: Fmily r persnl life 2 Theme : Frustrtin 24 Theme 4: Vluntry sttus nd/r selectin f recruiters 25 Theme 5: Emtins regrding recruiting duty 26 Theme 6: Thnks fr survey prticiptin 27 Theme 7: Cmmunictin between cmmnd nd field 28 Cst Gurd 29 SUMMARY AND CONCLUSON 0 REFERENCES APPENDCES Pge Appendix A: ssue ctegry descriptins fr the 996 DD Recruiter Survey A- Appendix B: Percent f cmmenting recruiters expressing cncern fr ech issue n Questin 74 B-l Appendix C: Percent f cmmenting recruiters expressing cncern fr ech issue n Questin 75 C-l Appendix D: Percent f cmmenting recruiters expressing cncern fr ech issue n Questin 76 D-l Appendix E: Rnk-rdered issues fr cmmenting 996 recruiters expressing ech cncern by Service Brnch/Cmpnent E-l Appendix F: Respnse Bis Anlysis F-l LST OF TABLES Pge Tble : Number f smple prticipnts nd ttl number f respndents prviding cmments fr Questins 74, 75, nd 76 by Service Brnch/Cmpnent 2 vi

9 LST OF FGURES Pge Figure : Tp six ctegries fr Questin 74 4 Figure 2: Tp five ctegries fr Questin 75 5 Figure : Tp themes expressed fr Questin 76 6 Figure 4: Excessive strin n fmily/persnl life 8 Figure 5: Pr ledership in recruiting cmmnd 9 Figure 6: npprprite/unrelistic recruiting gls Figure 7: Lck f pprecitin f the rle nd/r need f militry in sciety 2 Figure 8: "Mke r brek" effect f recruiting perfrmnce n militry creer 4 Figure 9: Need t revise enlistment stndrds 5 Figure 0: Prvide mre dvertising/prmtinl mterils 6 Figure : Revise recruiting gls 7 Figure 2: Revise enlistment stndrds 8 Figure : ncrese enlistment ttrctiveness 9 Figure 4: Address pr ledership in recruiting cmmnds 20 Figure 5: ssues but lctin f recruiting ffice 22 Figure 6: "Mke r brek" effect f recruiting perfrmnce n militry creer 2 Figure 7: Cmments n fmily r persnl life issues 24 Figure 8: Themes f frustrtin 25 Figure 9: Vluntry sttus nd/r selectin f recruiters 26 Figure 20: Like recruiting 27 Figure 2: Cmments expressing thnks fr survey prticiptin 28 Figure 22: Cmmunictin between cmmnd nd field 29 vu

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11 ANALYSS OF 996 DD RECRUTER SURVEY COMMENTS NTRODUCTON The 996 DD Recruiter Survey cntined pen-ended questins (Cndn et l., 998). The three pen-ended questins sked: "Wht d yu believe re the mst pressing prblems fcing recruiters tdy?" (Questin 74); "Wht cn DD nd yur Service d t help yur recruiting effrts?" (Questin 75); nd "f yu hve cmments tht yu were nt ble t express in nswering the survey, plese write them in the spce prvided" (Questin 76). Respnse rtes vried by questin. Fr Questin 74, ver tw-thirds (72.7 percent) f ll eligible survey respndents prvided cmments. Fr Questin 75, ver hlf (54.2 percent) f ll eligible survey respndents prvided cmments. Slightly ver ne qurter (27.7 percent) f ll eligible survey respndents prvided cmments t Questin 76. Of thse wh respnded t Questin 74, nly hlf (50.6 percent) ls respnded t Questin 75, nd nly ne-qurter (25.5 percent) ls respnded t Questin 76. Of thse wh respnded t Questin 75, less thn ne-qurter (2.7 percent) ls respnded t Questin 76. METHODOLOGY dentifying nd cding cmments An exmintin f the respnses nd views expressed in pen-ended questins ws crried ut in rder t replicte nd supplement, where necessry, the 4 ctegries used in the 994 DD Recruiter Survey dcumented in Slvucci et l. (996). Eighteen new ctegries emerged frm the review fr Questin 74 nd 20 new ctegries emerged frm the review fr Questin 75. N item cmprble t Questin 76 ws included in the 994 DD Survey nlysis. This creted ttl f 59 ctegries fr Questin 74,6 ctegries fr Questin 75, nd 48 ctegries fr Questin 76 fr the cding prcess. nitilly, tw prject reserchers cded 20 sets f cmments t identify ptentil mbiguities nd ensure cnsistent interprettin in the ctegriztin f cmments. Once this ws ccmplished, the bulk f the cding ws cmpleted by ne prject resercher. Where further mbiguities ccurred, the tw prject reserchers discussed them t identify prper nd cnsistent interprettin f cmments. As ws dne in Slvucci et l. (996), the sme cdes were used fr bth Questin 74 nd Questin 75 t identify cmments with similr cntent. Fr exmple, Questin 74 sked recruiters t indicte pressing prblems, while Questin 75 sked fr slutins t prblems.

12 Thus, "Over-emphsis n prductin numbers; under-emphsis n recruiter welfre" fr Questin 74 becme "Emphsize recruiter welfre ver prductin numbers" fr Questin 75. Hwever, there were sme dditinl cmments in Questin 75 tht did nt seem t fit this mld nd, therefre, mre ctegries were dded, (e.g., issues but the plcement f recruiting ffices gegrphiclly within the recruiting re, s well s plcement within the prticulr cmmunity). Questins 74, 75, nd 76 were cded fr the smpled recruiters wh prvided cmments. Respnses t these pen-ended questins rnged frm single wrd t severl prgrphs, nd included nywhere frm t 0 issues per respnse. Mny recruiters, wh wrte cmments, hd mre thn ne cmment relted t the sme issue, fr exmple, "Army cmmnders sk fr cmplints t fix prblems but then cn't fix them r wn't" nd "t desn't mtter wht we sy, nthing will chnge, unless smene very high rnking wkes up. We wnt t mke difference." These cmments were cded nly nce. Selecting smple fr nlysis The nlysis pln specified tht cmments frm the 0 sub-grups be brken up nd tht rndm smple f 25 percent f ech f these sub-grups be nlyzed. Becuse f the differences in respnse rtes t the pen-ended questins, s dcumented erlier, seprte 25 percent rndm smples fr ech questin nd fr ech Service Brnch/Cmpnent were drwn. This will require slightly different methd f reprting results cmpred t Slvucci et l. (996). Tble shws the distributin f prticipnts nd ttl number f respndents prviding cmments fr Questins The frmer cnsists f the 25 percent rndm smple less sme cmments which were nt usble. Tble : Number f smple prticipnts nd ttl number f respndents prviding cmments fr Questins 74, 75, nd 76 by Service Brnch/Cmpnent Questin 74 Questin 75 Questin 76 Ttl Number f Ttl Number f Ttl Number f Number f Smple Number f Smple Number f Smple Respndents Prticipnts Respndents Prticipnts Respndents Prticipnts Prviding Prviding Prviding Prviding Prviding Prviding Cmments Cmments Cmments Cmments Cmments Cmments TOTAL 2, ,89 542,4 26 Army Nvy Mrine Crps Air Frce Cst Gurd Army Reserve Army Ntinl Gurd Nvy Reserve Air Frce Reserve Air Ntinl Gurd

13 Cmpring recruiters with cmments versus thse withut cmments T see whether there were systemtic differences between recruiters wh respnded t the pen-ended questins nd thse wh did nt, the respnses t selected number f structured questins were exmined. These questins re listed in Appendix F. ndividul tbles fr ech item were creted by crssing tw vribles: whether the respndent mde cmment r nt nd hw the respndent nswered the structured item. Chi-squre tests f significnce were perfrmed n the unweighted smples fr ech Service Brnch/Cmpnent seprtely. Overll 996 results re unlike results in the 994 DD Recruiter Survey cmment nlysis. The 994 cmment nlysis results shwed significnt bis twrd thse wh hd expressed negtive pinins in the structurl prt f the survey. The cmments in the 996 DD Recruiter Survey reflect the pinins f brd cntinuum f recruiters, with cmments ccurring with equl frequency frm recruiters tending t respnd psitively t the survey items s recruiters wh tend t respnd negtively. Hwever, there were vritins in this pttern with respect t which pen-ended questin ws used, the prticulr structured questin used, nd the Service Brnch/Cmpnent under nlysis. Fr exmple, using stisfctin with recruiting (Questin 49A), Army recruiters wh cmmented n ny f the three questins were significntly less likely t be stisfied with recruiting cmpred t Army recruiters wh did nt cmment. This is nt the cse fr ther Service Brnch/Cmpnents. While Nvy recruiters wh cmmented n Questin 6 were significntly less likely t be stisfied with recruiting cmpred t Nvy recruiters wh did nt cmment n Questin 76, Nvy recruiters wh cmmented n Questin 74 nd Questin 75 were nt significntly different with respect t stisfctin with recruiting thn thse wh did nt cmment. Further, Air Frce Reserve recruiters wh cmmented n ny f the three pen-ended questin were nt significntly different with respect t stisfctin with recruiting frm thse wh did nt cmment. At the sme time, Air Frce Reserve recruiters wh cmmented n Questin 74 were significntly mre likely t reprt tht fer f unstisfctry perfrmnce rtings ws cntributing fctr t recruiter imprprieties (Questin 29F). Appendix F shws detiled results fr the nlysis described bve. RESULTS ntrductin Written cmments n the 996 Recruiter Survey were nlyzed t: () identify the mst cmmn themes; (2) uncver ptterns by Brnch f Service within Active-Duty nd Reserve/ Ntinl Gurd Cmpnents; () exmine the reltinship between cmments nd structured survey questins; nd (4) determine whether cmments were cnsistent with thse frm the 994 DD Recruiter Survey.

14 Tbulr results f the cmment nlyses fr Questin 74, Questin 75, nd Questin 76 re shwn in Appendices B, C, nd D, respectively. As ws dne in Slvucci et l. (996), the percentges presented in this reprt were clculted by dividing the number f times ctegry ws cded by the number f respndents t ech questin. The tbles in Appendix E shw the rnk-rdering f the issues fr ech f the bve questins by the number f cmments mde fr verll Active-Duty nd Reserve/Ntinl Gurd Cmpnents, respectively.

15 Overll cmprisn Active-Duty DD versus Reserve/Ntinl Gurd Cmpnent Recruiters Questin 74: Wht d yu believe re the mst pressing prblems fcing recruiters tdy? Active-Duty DD nd Reserve/Ntinl Gurd Cmpnent recruiters identified six mjr prblems fcing recruiters in 996 (See Figure ). Tw f these prblems were cmmn t bth grups: "inpprprite/unrelistic recruiting gls" nd "pr ledership in recruiting cmmnds." "npprprite/unrelistic recruiting gls" ws rnked s the secnd mjr prblem fr bth Active-Duty DD nd Reserve/Ntinl Gurd recruiters. "Pr ledership in recruiting cmmnds" rnked s the mst pressing prblem fr Reserve/Ntinl Gurd recruiters, while it ws the third mst cited prblem mng Active-Duty DD. Active-Duty DD recruiters reprted "excessive strin n fmily s the fremst cncern. Anther mjr cncern fr Active-Duty DD recruiters ws '"mke r brek' effect f recruiting perfrmnce n militry creer." n cntrst, ther mjr cncerns fr Reserve/Ntinl Gurd recruiters were: "lck f pprecitin f the rle/need f militry" nd "need t revise enlistment stndrds." J «N * 4xT x:? J? 0.0% 5.0% 0.0% 5.0% 20.0% 25.0% " Active-Duty Reserve/Ntinl Gurd ^ *>* #- * > ^ Figure Tp six ctegries fr Questin 74

16 Questin 75: Wht cn DD nd yur Service d t help yur recruiting effrts? With respect t wht DD, s whle nd ech prticulr Service Brnch r Cmpnent culd d t help recruiters in their recruiting effrt, six mjr res were identified by Active- Duty DD nd Reserve/Ntinl Gurd Cmpnent recruiters. (See Figure 2.) Tw f these res were cmmn fr bth grups: "prvide mre dvertising/prmtinl mterils" nd "revise recruiting gls." "Prvide mre dvertising/prmtinl mterils" ws rnked s the mst helpful step mt DD nd the individul services culd d fr bth Active-Duty DD nd Reserve/Ntinl Gurd recruiters. Cst Gurd recruiters ls mentined this s the mst helpful ctivity. "Revise recruiting gls" ws rnked s secnd mst imprtnt fr Active-Duty DD recruiters, nd third mst imprtnt fr thse in Reserve/Ntinl Gurd Cmpnents. Other wys tht Active-Duty DD recruiters respnded t this questin were: "Revise enlistment stndrds" nd "ncrese supprt resurces." Fr Reserve/Ntinl Gurd recruiters, ther helpful ctivities tht were mentined were: "Address pr ledership in recruiting cmmnds" nd "ncrese enlistment ttrctiveness." <# * <>* 0.0% 5.0% 0.0% 5.0% 20.0% 25.0% 0.0% Active-Duty m Reserve/Ntinl Gurd Figure 2 Tp five ctegries fr Questin 75

17 Questin 76: f yu hve cmments tht yu were nt ble t express in nswering the survey, plese write them in the spce prvided. This pen-ended questin ws nt s specific s the previus tw questins exmined. Thus, the respnses were mre vried nd culd nt be linked like Questin 75 nd Questin 74 respnses. Mny respnses were similr t thse viced in the respnses t thse tw questins; hwever, ther respnses were nt t ll similr. Active-Duty DD nd Reserve/Ntinl Gurd Cmpnent recruiters expressed fur mjr themes. (See Figure.) Only ne theme ws cmmn between Active-Duty DD nd Reserve/Ntinl Gurd recruiters: '"Mke r brek' effect f recruiting perfrmnce n militry creer." Cst Gurd recruiters did nt mentin this theme t ll. "Fmily/persnl life" ws rnked s the secnd mst mentined theme fr Active- Duty DD recruiters, while the third mst mentined theme ws verll frustrtin. Finlly, the issue f hw recruiters re selected fr recruiting duty ws furth mst frequently mentined. The mst frequently written cmments by Reserve/Ntinl Gurd recruiters were "thnks fr the survey" kind f cmments. Fllwed in equl numbers were cmments n '"mke r brek' effect f recruiting perfrmnce n militry creer," "cmmunictin between cmmnd nd field/ recruiting cmmnd" nd generl cmments f liking recruiting. The mst cmmn cmments Cst Gurd recruiters' mde were n SDAP issues, fllwed in equl numbers by cmments n the structure f the survey nd diversity gls. ^.<*.O \>> _. ^ V XT v^- <p-,<s * # 4.2% xo* <* f Kf <r J> 0.0% 2.0% 4.0% 6.0% 8.0% 0.0%2.0%4.0%6.0% Active-Duty B Reserve/Ntinl Gurd Figure

18 Tp themes expressed in Questin 76 Themtic cntent f written cmments f 996 DD Recruiter Survey Questin 74: Wht d yu believe re the mst pressing prblems fcing recruiters tdy? Theme : Excessive strin n fmily/persnl life This issue ws f primry cncern fr Active-Duty DD recruiters s whle (5.2 percent), nd especilly fr the Mrine Crps (24.4 percent). Amng the Reserve/Ntinl Gurd Cmpnents, nly Army Reserve recruiters rnked this issue s mjr prblem (2. percent). This is similr t the findings frm the 994 DD Recruiter Survey. Figure 4 shws the distributin f results ver the Service Brnches/Cmpnents. Fctrs similr t thse fund in the 994 DD Recruiter Survey cmments (Slvucci et l., 996) re mentined in 996 s cntributing t strin n the fmily/persnl life f recruiters. The fctrs tht were mentined in the 996 DD Recruiter Survey re: lng hurs nd pressure t mke gls regrdless f the ffect n the recruiters fmily. One recruiter stted, "Nt enugh persnl nd fmily time. Yu wrk Mndy thrugh Sturdy nd smetimes Sundys nd hlidys frm 0900 t 2000." Anther recruiter stted, "The pressure t mke missin cnstntly, regrdless f the munt f time invested in recruiting n mtter hw it effects [sic] fmily r qulity f life." While "excessive strin n the fmily/persnl life" ws nt mjr issue fr mst recruiters in Reserve/Ntinl Gurd Cmpnents, it ws t lest mentined by ll Reserve/Ntinl Gurd recruiters. "N win situtin cncerning time whether r nt yu re successful r filure, lng hurs limited time fr persnl life" ws hw ne Reserve/Ntinl Gurd recruiter phrsed it. Still nther Reserve/Ntinl Gurd recruiter wrte mre plinly, "... fmily prblems rising frm wrking lng hurs." Only Cst Gurd recruiters did nt mke cmments n excessive strin n fmily/persnl life. Cmments, verll, were cnsistent with respnses t the structured questins fr ech Service Brnch/Cmpnent. Fr exmple, cmments frm Mrine Crps recruiters reprted excessive strin n fmily/persnl life. Mrine Crps recruiters hd the highest percentge reprting tht fmily preprtin nd supprt ws criticl t their success (Q44E), s well s n re tht needed the mst imprvement (Q45E). Abut hlf reprted tht the service mde n ctive ttempts t invlve the fmily in their recruiting jb, fr exmple, specil ffice scil events fr the entire fmily, bnus trips fr the fmily, etc. (Q7). Mrine Crps recruiters rrely greed tht their fmilies were well-prepred fr recruiting duty (Ql 8B). Fr the mst prt,, recruiters in Services tht did nt rte this issue s criticl t their success ls expressed less cncerned in their cmments with the need fr fmily preprtin nd supprt (excess strin n fmily/persnl life). This is similr t the findings in the 994 DD Recruiter Survey. Hwever, ntble exceptin ws fund with Air Frce recruiters. They reprted tht fmily preprtin nd supprt were criticl t their success. Hwever, they did nt see this s n re in need f imprvement, even thugh lmst hlf stted tht there ws n 8

19 ttempt by the service t invlve their fmilies in the recruiting duty, nd less thn qurter greed tht their fmilies were well-prepred fr the ssignment. 4.6% 9.9% 24.4% GO*.8% 0.0% A*/V 2.%.4% 5.% 5.9% 8.6% < \ 0 0% 5.0% 0.0% 5.0% 20.0% 25.0% 0.0% Figure 4 Excessive strin n fmily/persnl life Theme 2: Pr ledership in recruiting cmmnds Pr ledership in recruiting cmmnds ws the mst cmmnly cited prblem mng Reserve/Ntinl Gurd Cmpnent recruiters (8.7 percent). Fr Active-Duty DD recruiters, it ws the third mst cited prblem (4.0 percent), while it ws nt cited t ll by Cst Gurd recruiters. (See Figure 5) Respnses primrily fcused n supervisrs' lck f generl ledership, lck f knwledge f wht it tkes t recruit in tdy's mrket, nd lck f ssistnce by supervisrs. n dditin, recruiters nt nly cmmented n their immedite supervisrs, but ls n the lck f ledership in the whle chin f cmmnd. t is in this re tht recruiters seem t express their gretest frustrtin. Fr exmple, ne recruiter wrte, "The chin f cmmnd des nt hve clue s t wht recruiter ges thrugh." This is exemplified further by the cmment f nther recruiter, "t desn't mtter wht we sy, nthing will chnge, unless smene very high rnking wkes up." Still nther bserved:

20 think the mst pressing prblem in recruiting tdy is the chin f cmmnd d nt remember the 7 ledership principles. The chin f cmmnd thretens recruiters... This cmmnd needs t prvide recruiters with supprt if they wnt t mke missin, nt try t stb yur wrk hrse in the bck! Recruiters in Brnches tht mde few cmments n pr ledership in recruiting cmmnd ls reprted less disstisfctin with supervisin/ledership within their recruiting service (Q42). This, gin, is similr t results fund in the 994 DD Recruiter Survey. Wht is striking but the results in the 996 survey is tht mre Brnches/Cmpnents re reprting pr ledership in recruiting cmmnd thn ws fund in the 994 DD Recruiter Survey. n 994, Active-Duty Army, Nvy Reserve nd Army Reserve expressed the mst disstisfctin with recruiting ledership nd supervisin. n cmprisn in 996, ver 5 percent f recruiters in Army Reserve, Army Ntinl Gurd, Active Army Active Nvy, Active Air Frce, Nvy Reserve nd Air Frce Reserve reprted disstisfctin with supervisin/ledership in their recruiting service (Q42). Recruiters in these sme Services ls registered high numbers f cmments n pr ledership in their recruiting cmmnds. 5.% 6.2% 5.8% 5.5% 0.0% if 5.5% 22.4%.4% 7.6% 20.5% ^ A 0.0% 5.0% 0.0% 5.0% 20.0% 25.0% V 0.0% Figure 5 Pr ledership in recruiting cmmnd 0

21 Theme : npprprite/unrelistic recruiting gls This ws the secnd mst serius prblem reprted by bth Active-Duty DD (4.5 percent) nd Reserve/Ntinl Gurd recruiters (5. percent), s well s by Cst Gurd recruiters (6.7 percent.) See Figure 6. Gls were identified s unrelistic r inpprprite fr severl resns, such s: lck f mnpwer, fewer qulity pplicnts, nd qut Hwever, much f the time recruiters just specified "unrelistic gls." One recruiter wrte, "Gls re smetimes unrelistic in terms f wh yu cn nd. cnnt prspect r ccess. Smetimes m shut dwn n high schl senirs. Then, when m ble t write them, they hve lredy jined nther brnch." Anther wrte, "Higher mentl nd mrl stndrds with the sme missin gl mke it very difficult t rech!" n the Active-Duty DD Services, nly the Nvy did nt identify "inpprprite/ unrelistic gls" s mjr prblem (rnked first r secnd). Cst Gurd recruiters did, hwever. t ws Cst Gurd recruiters wh, in prticulr, mde reference t diversity gls tht were unrelistic. Amng the Reserve/Ntinl Gurd Cmpnents, hwever, nly Army Reserve nd Army Ntinl Gurd cnsidered this issue mjr prblem. Three structured questins spek t this theme f inpprprite/unrelistic recruiting gls. These structured questins re: Questin 22 (Likelihd tht experienced recruiters cn mke gl in their zne/re); Questin 9A (Overll chievbility f mnthly gls); nd Questin 9B (Adequcy f ssigned mrket re). With respect t Questin 22, the results f the pen-ended cmments were cnsistent. Of Active-Duty DD Brnches, Nvy Recruiters hd the fewest cmments citing inpprprite r unrelistic recruiting gls in their cmments, nd this clerly shws in the nswers t the structured Questin 22. Nvy Recruiters ls hve the lwest percentge f Active-Duty DD recruiters stting tht it is extremely difficult fr n experienced recruiter t mke their gl in their zne r re. n Reserve/Ntinl Gurd Cmpnents, bth Army Reserve nd Army Ntinl Gurd Recruiters hve lrge number f cmments with this theme. Agin, this ls shws in the nswers t the structured Questin 22. Army Reserve Recruiters nd Army Ntinl Gurd Recruiters hve sme f the highest percentges reprting tht it is extremely difficult fr experienced recruiters t mke their gl in their zne r re. With respect t Questin 9A, mjrity f recruiters-bth Active-Duty nd Reserve/Ntinl Gurd-nswered ffirmtively t the structured questin, while the pen-ended cmments were mre negtive. This discrepncy between frequency f cmments nd the endrsement rte ws ls fund in the 994 DD Recruiter Survey. n the nlysis f cmments fr 994 militry recruiters, the uthrs f the 994 reprt ttributed this discrepncy t the "differences between respndents wh wrte pen-ended cmments (nd wh ls tended t be mre negtive) nd thse wh did nt write cmments" (Slvucci et l., 996). Hwever, this explntin fr the 996 results is nt stisfctry since, s hs been previusly shwn, there is very little difference between thse wh cmmented nd thse wh did nt cmment. One pssible explntin t the 996 discrepncy is tht recruiters my be referring in their pen-

22 ended cmments t specific diversity gls tht re unresnble, while in the structured questin they re referring t verll gl chievement. Cmments were ls firly cnsistent with Questin 9B, dequcy f ssigned mrket re. Service Brnches/Cmpnents tht hd lrge numbers f cmments n this theme, ls tended t hve greter percentges f recruiters disgreeing tht the ssigned mrket re ws dequte. A ntble exceptin ccurred mng Air Frce Recruiters. Like the Army recruiters, Air Frce recruiters hd lrge number f cmments n this theme. Hwever, unlike Army recruiters with respect t this structured questin, mny Air Frce recruiters greed tht their ssigned mrket re ws dequte. 5.% 7.9% 9.2% 7.2%? 4*.<F 6.7% 22.5% 6.4% 2.8% 0.0% <& -^ Cp v 5.7% <,<*y 5*0* 0.0% 5.0% 0.0% 5.0% 20.0% 25.0% 0.0% Figure 6 npprprite/unrelistic recruiting gls Theme 4: Lck f pprecitin f rle/need f militry This issue ws n imprtnt cncern f Reserve/Ntinl Gurd recruiters s whle (2.9 percent), nd especilly fr the Army Ntinl Gurd. (See Figure 7) Amng the Active- Duty DD recruiters, this issue ws nt rnked s pressing prblem, lthugh it ws mentined quite frequently. There were vriety f wys in which this theme ws expressed. One Mrine Crps recruiter wrte, "The ttitude f the peple in Americ, tht 'Let smene else jin dn't believe in the militry'!" Anther Mrine Crps recruiter wrte, 2

23 The lck f ptritism in tdy's civilins, n perceived need fr the militry, prents tdy re the sme peple putting dwn the cuntry nd ding drugs during Vietnm, schls unwilling t ssist nd/r supprt recruiters pushing cllege nd ppsing militry. 5.9% 5.9% 7.7% 6.9% 0.0% ^v 4?.% 6.4% 5.%.8% ^ A 0.0% : : 4.% 5.0% 0.0% 5.0% 20.0% Figure 7 Lck f pprecitin f the rle nd/r need f militry in sciety An Army recruiter nted tht, "There is theme ut there, tht sys the militry is lst chice when in these tugh finncil times, shuld be first chice." Anther Army recruiter wrte, The fct tht the generl ppultin thinks less f the militry thn they did 0 yers g. With the cunselrs t schl sying 'g t cllege, yu cn d better thn the Army' r 'yu're t smrt t be in the Army'... A Nvy recruiter wrte tht, "Prents wuld rther their kids be bums thn jin militry." Still nther wrte, The ttl lck f interest r respect fr Militry. As well s the pinin by students, prents, nd eductrs tht the Militry is the finl ptin. The pinin f us seems t be very lw.

24 An Army Ntinl Gurd recruiter wrte "Our militry being used rund the wrld s mels n wheels r the wrld's plice frce. (Applicnts d nt find these things t their liking)." This issue ws ls brught up in Questin 76 by n Army recruiter, wh wrte, "we re trying t sell pickup truck t smebdy tht wnts cr - until sciety sees need fr the rmed frces (gd frbid if tht shuld ccur) we'll lwys hve difficulties recruiting - nd it will get wrse." Unlike the previus themes, structured questins in the survey did nt tuch n this prblem re fr recruiters. Theme 5: "Mke r brek" effect f recruiting perfrmnce n militry creer This issue ws n imprtnt cncern f Active-Duty DD recruiters s whle (2.2 percent), nd especilly fr the Mrine Crps (5.4 percent). Amng the Reserve/Ntinl Gurd recruiters, this issue ws mentined but it ws nt rnked s pressing prblem, except mng Nvy Reserve recruiters. (See Figure 8.) Recruiters in ll Active-Duty DD Brnches/Cmpnents hd high frequency f cmments n this theme. Cst Gurd Recruiters mentined this very infrequently, nd this is bcked up by the results in the structured questins, especilly Questin 9D nd Questin 9F. While Active-Duty DD recruiters mentined this theme quite frequently, they ls hd high percentges greeing with bth sttements tht "Success in reching gl hs 'mke r brek' effect n my militry creer" (Questin 9D) nd " m punished if fll shrt f gl" (Questin 9F). All Active-Duty DD Service Brnches hd percentges bve 65 percent. n cmprisn, Cst Gurd hd.4 percent greeing with Questin 9D nd 0.2 percent greeing with Questin 9F. Fr Reserve/Ntinl Gurd Cmpnents, the percentge greeing t bth structured sttements ws smewht lwer thn tht fund mng Active-Duty DD recruiters. One exceptin ws fund with Air Ntinl Gurd recruiters. Nne f the Air Ntinl Gurd recruiters mde cmment n this theme. While Air Ntinl Gurd recruiters did hve sme greement with the sttement in Questin 9D, very few greed with the sttement in Questin 9F. Theme 6: Need t revise enlistment stndrds This ws mjr cncern fr Nvy (.9 percent), Mrine Crps (7.9 percent) Army Ntinl Gurd (5.5 percent) nd Air Ntinl Gurd (7. percent) recruiters (See Figure 9). t ws the secnd mst pressing prblem tied with "Mke r brek" effect f recruiting perfrmnce n militry creer fr Nvy recruiters, while it ws the third mst pressing prblem fr bth Mrine Crps nd Air Ntinl Gurd recruiters. Primrily, the militry ppers t be serching fr highly qulified individuls. Yet, when qulified pplicnts re fund, they typiclly hve number f ther pprtunities pen t them. As ne Nvy recruiter bserved, "t seems thse wh wnt t jin ren't qulified nd thse qulified dn't wnt t jin. They re mstly set n ging stright t cllege." Anther re f cncern in the enlistment stndrds is tht individuls with GEDs re viewed s "2 nd tier" cmpred t individuls with high schl diplm. One Mrine Crps 4

25 recruiter wrte, "Finding qulified yung men & wmen. Peple with GED's tht re mentlly & physiclly qulified cn't get in." Anther Mrine Crps recruiter wrte, Think we need t frget but the Alph nd Brv scenri, wh's t sy smene with 50 is better thn smene with 49. We need t lk t line scres becuse 9 times ut f 0 finding jb fr high Alph is smetimes s difficult. Mst Brvs dn't mind, they just wnt t be Mrines. The resns fr disqulifictin which mny recruiters fcus n re medicl stndrds tht they view s t strict, mrket vilbility, s well s wht ne recruiter described s,... recruiting ges dwn the chin f cmmnd, ech level increses wht they re lking fr, i.e., qulity, eductin, etc. By the time it hits the recruiter in the field, he is held t recruit smene tht desn't exist. A cmprisn f the pen-ended respnses with structured Questin 65 (During typicl recruiting mnth befre prspects hve been screened by MEPS, hve hd t turn sme wy with minr medicl cnditins... wh therwise wuld prbbly hve been cceptble) des nt pper t be cnsistent. Hwever, the wrding f Questin 65 des nt quite get t wht mst recruiters seem t be cmplining but with respect t enlistment stndrds. 2.4' %.9' V $.4%.8% \ &' <c c 5.6% 7.0% 8.6% 5.4%.8% 0.0% : 0^ A 0.0% 2.0% 4.0% 6.0% 8.0% 0.0% 2.0% 4.0% 6.0% 8.0% Figure 8 5

26 "Mke r brek" effect f recruiting perfrmnce n militry creer 8.% V.9% 7.9% 2.% ; 0.0% 5.6% 5.5% 0.%.8% J* 0.0% 7.% 5.0% 0.0% 5.0% 20.0% Figure 9 Need t revise enlistment stndrds Questin 75: Wht cn DD nd yur Service d t help yur recruiting effrts? Theme : Prvide mre dvertising/prmtinl mterils The prvisin f mre dvertising nd prmtin mterils ws the mst cmmn suggestin f ll recruiters, regrdless f Service Brnch/Cmpnent, (Active-Duty DD, 2.7 percent; Cst Gurd, 4.2 percent; nd Reserve/Ntinl Gurd, 22.7 percent). (See Figure 0.) Suggestins included: uthrizing funds fr lcl dvertising; increse dvertising budget; giving recruiters mre prmtinl items such s bk cvers, pens, pencils, bumper stickers, nd desk clendrs, s well s t-shirts fr turnment chmpinship tems. Nt nly did recruiters suggest mre dvertising/prmtinl items, they ls suggested tht dvertising cmmercils needed t be mre diverse. Fr exmple, ne recruiter wrte, The cmbt cmmercil nd Airbrne re gret but lets shw smething but ur recretin centers nd shw sldiers ging t schl n pst r ffbse. Hve 6

27 cmmercils with spuses nd sldiers tlking but [Service] but the benefits f serving. Anther wrte, "prvide better dvertisements f the ttl [militry experience], nd nt just f cmbt rms jbs." These pen-ended cmments re cnsistent with the structured questins: Questin 44 (Ntinl dvertising is mst criticl t success in recruiting); Questin 44J (Lcl dvertising is mst criticl t success in recruiting); Questin 44K (Prmtinl items re mst criticl t success in recruiting); Questin 45 (Ntinl dvertising is mst in need f imprvement); Questin 45J (Lcl dvertising is mst in need f imprvement); nd Questin 45K (Prmtin items re mst in need f imprvement). n generl, recruiters mrked tht lcl dvertising ws mst criticl t their success, s well s mst in need f imprvement. Exceptins t this were fund with Army recruiters; prmtinl items re mst criticl t their success. Exceptins fr res in need f imprvement were fund mng Air Frce, Cst Gurd, nd Air Ntinl Gurd recruiters. Mre recruiters in these Brnches/Cmpnents indicted tht ntinl dvertising needed t imprve. The cmments n dvertising nd prmtinl items were ften linked t hving mre psitive expsure frm the medi. One recruiter wrte, "They (the medi) re killing us, thugh the ctivities f ll services re nt helping, i.e. murder rpe in [NAME], rpe nd sexul hrssment in [NAME] nd the unethicl prctices f recruiters..." 8.2% 6.C % 9.7% 28.% J- s*> 2.6% 4.2% 27.5% 9.2% <<^ ^ <F v 4.% 7.2 / i 0.0% 20.0% 0.0% 40.0% 50.0% / Figure 0 7

28 Prvide mre dvertising/prmtinl mterils Theme 2: Revise recruiting gls This ws the secnd mst cmmn suggestin by bth Active-Duty DD (. percent) nd Reserve/Ntinl Gurd recruiters (0.0 percent). (See Figure ). As discussed under mst pressing issues, "inpprprite/unrelistic recruiting gls" ws the secnd mst serius prblem reprted by bth Active-Duty DD nd Reserve/Ntinl Gurd recruiters. Gls were identified s unrelistic r inpprprite fr severl resns. Mstly they were linked t the dwnsizing f the militry, s well s the chnging purpse f the militry in tdy's sciety. An Army recruiter wrte, "Figure ut relistic recruiting gls." Anther Army recruiter wrte, "Lwer the missin. Dn't put qut n recruiting; just let the recruiter get wht he cn get." A Nvy recruiter wrte, "Reduce gl t meet dwnsizing." 4.4% 8.0% 9.7% s& t 9 ' 2.2% 5.9% 4-5.7% 7.7% 7.% 9.2%.4% 5.0% 0.0% 5.0% 20.0% 25.0% Figure Revise recruiting gls Theme : Revise enlistment stndrds This ws the third mst cmmn suggestin by Active-Duty DD (9.9 percent) nd furth mst cmmn suggestin by Reserve/Ntinl Gurd recruiters (8. percent). (See Figure 8

29 -"...; " '.-'"" 2.) As discussed under mst pressing issues, "need t revise enlistment stndrds" ws ls nted s serius prblem by bth Active-Duty DD nd Reserve/Ntinl Gurd recruiters. One Army recruiter wrte, "Reduce the medicl stndrds nd llw persns with GEDs tht hve AFQT r higher n the ASVAB t enlist, ls nn grdutes with 50 r higher." A Nvy recruiter wrte, "Review the medicl mrl entry prerequisites, mst pplicnts re lst t this pint. Mny f which wuld be ssets t the Nvy. Sme pplies fr GEDs." An Army Ntinl Gurd recruiter wrte, There re mny, mny highly qulified pplicnts being turned wy becuse f medicl prblems. These pplicnts culd be ssigned specil duties, r res tht culd be useful t the militry. Sme re being rejected, tht hd they been enlisted nd then develped cnditin, r lied but this cnditin, my sty in until they retire. Peple in [NAME] shuld quite[sic] degrding the Ntinl Gurd. 6.6% 8.% 0.9% 2.0% i.<p 0.0% A? > 0.0% \ 7.8% 9.9% 4.% 6.9% <,<?,x 0 0.0% 2.0% 4.0% 6.0% 8.0% 0.0% 2.0% 4.0% 6.0% Figure 2 Revise enlistment stndrds Theme 4: ncrese enlistment ttrctiveness This ws the mst cmmn suggestin by recruiters in the Air Frce Reserve, secnd mst cmmn in the Army Ntinl Gurd, nd the third mst cmmn suggestin in the Air Ntinl Gurd (See Figure.) Wys t increse enlistment ttrctiveness included mre 9

30 bnuses nd mre eductinl benefits such s ln repyment prgrms. Hwever, mst cmments did nt suggest hw enlistment culd be mde ttrctive, just tht it shuld be mde mre ttrctive t ptentil recruits. Unlike the results frm the 994 DD Survey, the respnses t the pen-ended cmments were smewht incnsistent with the structured questins. n prticulr, the structured questins exmined were Questin 44 ("Eductinl benefits fr prspects re mst criticl") nd Questin 6c ("The types/vlues f incentive pckges yu cn discuss with yur prspects is.") Of ll the Service Brnches/Cmpnents, Army Ntinl Gurd nd Air Ntinl Gurd hd the highest percentge indicting tht eductinl benefits were criticl t their success, s well s the highest percentges expressing tht they hve greter number f types/vlues f incentive pckges t discuss with prspects. / i.5%; 2.7% 4.9% 0.0% 0.0% ;?.9% 2% 7.7% 4.% 0.% <,^ x 0 0.0% 2.0% 4.0% 6.0% 8.0% 0.0% 2.0% 4.0% 6.0% Figure ncrese enlistment ttrctiveness Theme 5: Address pr ledership Open-ended cmments but ddressing pr ledership in recruiting cmmnds were mst ften fund in Army Reserve nd Nvy Reserve. Air Frce nd Cst Gurd recruiters did nt mentin this re s ne tht culd be ddressed t help their recruiting effrt. Types f suggestins identified by recruiters were: "Keep prmises t recruiters," "Prmpt ctins re 20

31 needed t 'imprve/crrect difficult situtin/prblems' tht re presented by recruiters t higher uthrity," nd "D these surveys nd tke the infrmtin frm the peple wh wrk everydy with the public nd lk very hrd t wht is ging n ut here in the field. t's [n ever] chnging wrld ut here." The results f the pen-ended cmments were nt cnsistent with structured Questin 42, which ddressed stisfctin with recruiting ledership nd supervisin. Of ll the Service Brnches/Cmpnents, Army Reserve, Army Ntinl Gurd, Active Army nd Active Nvy recruiters expressed the mst disstisfctin with recruiting ledership nd supervisin in Questins 42, while Mrine Crps nd Air Ntinl Gurd recruiters expressed the lest disstisfctin. 4.5% 4.0%.6%.< V. c / ; 2.6% 8.8% 5.4% 7.% 0.% 5.0% 0.0% 5.0% 20.0% 25.0% Figure 4 Address pr ledership in recruiting cmmnds Theme 6: ssues but lctin f recruiting ffice While this ws nt dminnt issue, there were severl cmments frm recruiters regrding the lctin/plcement f their Recruiting Office. (See Figure 5.) n prticulr, ne Army recruiter wrte, 2

32 D little mrket reserch when it cmes t plcing new ffices, fr exmple, my new ffice is between physicl therpy ffice nd n rthpedic surgen in medicl plz. 'm surrunded by disqulified peple. We were nt even cnsulted by lesing gent s t lctin. A Nvy recruiter wrte, "Mve this sttin t mre idel lctin rther thn between 2 brs nd crss frm liqur stre. And hed shp right next dr." Mst f the rest f the cmments mde by bth Active-Duty DD nd Reserve/Ntinl Gurd re nt s clrful. Their cmments run lng the lines f "prvide better ffice spce" r "Plce sttin in higher visible re" r "...put us int n up t dte fcility." The respnses t the pen-ended cmments were smewht incnsistent with the structured questin regrding the imprtnce f ffice lctin (Questins 54A.) All Service Brnches/Cmpnents hd high percentges greeing with this sttement. Of ll the Service Brnches/Cmpnents, Air Frce Reserve, Air Ntinl Gurd nd Air Frce hd the highest percentge greeing with this sttement, yet nly Air Ntinl Gurd recruiters mde cmments regrding lctin f their ffices. Questin 76: f yu hve cmments tht yu were nt ble t express in nswering the survey, plese write them in the spce prvided. Theme : 'Mke r brek' effect f recruiting perfrmnce n militry creer This ws the tp re f cmment by recruiters in the Air Frce (6.7 percent), nd Army Ntinl Gurd (.6 percent). (See Figure 6.) An Army recruiter expressed this ide genericlly s, "Recruiting is definitely creer destryer!!" An Air Frce recruiter ws mre persnl, " relly feel recruiting is jeprdizing my creer." A Mrine Crps recruiter wrte in mre detil, dn't feel like ny recruiter Army, Nvy, Air Frce, r Mrine Crps shuld feel the pressure f hving his r he [sic] creer ruined becuse f filing n recruiting duty. Nv. 7,996, ne f ur Mrine recruiters in [NAME] tk his life becuse f under pressure f recruiting. n Nv. f 994 yung femle Army recruiter in [NAME] tk her life, feel becuse f undue pressure. n July f 95 Mrine recruiter in [NAME] ws sht by his wife. His creer ruined. 22

33 .0% 6.7% ; JV 0.0% 0.0% 5.9% 2.0%.% 0.0% 0.0% 0.% c^c A 0.0% 2.0% 4.0% 6.0% 8.0% 0.0% 2.0% Figure 5 ssues but lctin f recruiting ffice 2

34 9.8% 4.8% 8.8% 6.7% 0.0% 0.0%.6%.% fip <& 0.0% 8.% & x N 0.0% 5.0% 0.0% 5.0% 20.0% Figure 6 'Mke r brek' effect f recruiting perfrmnce n militry creer Theme 2: Fmily r persnl life Cmments tht tuched n fmily r persnl life issues were mst cmmn with recruiters in Active Army nd Active Nvy, while it ws the secnd mst mentined theme with Army Reserve recruiters. The types f cmments tht were usully mentined under this theme were: "They dn't cre but the sldiers r their fmilies," "Recruiters need t spend mre time with fmilies, wrking lng hurs 6 dys week is nt much time fr fmilies r t tke cre f persnl business," nd "Let new prspective recruiters nd their fmilies knw tht this is TOUGH jb, their ttitudes will determine their [ttitudes]!!!" One Army Reserve recruiter expressed grphiclly, Sldiers with persnl prblems r fmily prblems re nt given the help nr supprt t slve their prblems. They re being tld "[EXPLETVE] t be yu, nw mke yur gl." 24

35 9.8% 4.% 0.0% i 5.6% 0.0% ; 0.0% 0.0% 4.6% 5.6%.5% <, A 0 0.0% 2.0% 4.0% 6.0% 8.0% 0.0% 2.0% 4.0% 6.0% Figure 7 Cmments n fmily r persnl life issues Theme : Frustrtin Cmments tht tuched n the issue f frustrtin were wide-rnging. These issues were mst cmmn with recruiters in Active Army, Mrine Crps, nd Army Reserve, while it ws the secnd mst frequently mentined theme by Air Ntinl Gurd recruiters. One Army recruiter wrte, t breks my hert t see this prt f the Army. This is nt the Army 've given my dult life t serve. As end my recruiting tur, feel hve given my ll. hve receive spphire strs in lrge sttin tht seldm "bxes." We just miss missin rutinely becuse ur re hs high cncentrtin f "B'"s. feel culd hve dne s much mre but the system itself stpped frm ccmplishing my full ptentil. While Mrine Crps recruiter wrte, "Yu cn mke me d it, but yu cn't mke me like it. Semper Fi." An Army Reserve recruiter wrte, Smetimes my jb gets difficult when hve t g t "wrthless trining sessins" ll hurs f the night, even if the recruiter is in the tp 0% in the Bttlin! Everyne hs bd mnth nd chnces re, if recruiters re hving 25

36 persnl prblems tht re ffecting his/her bility t recruit, then busting their mrl further nd tking wy mre persnl time wn't HELP! Becuse we still hve t disply tht "pride" fter ll is sid nd dne while recruiting, nd in the high schls. 9.8% 7.% 8.8% 0.0% 0.0% 0.0% 0.0% 4.6% 9.2% ^\j.4* 8.% ^ <? 9? J> e-v** ^^0 0.0% 5.0% 0.0% 5.0% 20.0% 25.0% Figure 8 Themes f frustrtin Theme 4: Vluntry sttus nd/r selectin f recruiters Cmments tht tuched n this theme were f tw types. One expressed frcefully hw sme recruiters re unsuitble fr the jb, while the ther type expressed tht there needs t be better wy t select individuls fr recruiting duty. This first theme ws mst frequently expressed by recruiters in the Mrine Crps, while the secnd ws the mst mentined theme mng Air Frce recruiters. One Air Frce recruiter reflected, hnestly think sme peple re nt cut ut fr recruiting. wrk hrd & see n results. wrk n my leves, etc. hve yet t chieve my gls r find time t study fr prmtin. A Mrine Crps recruiter wrte, " hve enjyed successful tur f recruiting, but hve seen unprductive recruiters crried by thers." 26

37 4.9% 7 % 8.8%. i% ^ 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% c<* x 0.0% 2.0% 4.0% 6.0% 8.0% 0.0% 2.0%. < x 4.0% Figure 9 Vluntry sttus nd/r selectin f recruiters Theme 5: Emtins regrding recruiting duty Very few Active-Duty DD recruiters stted tht they liked recruiting. Mre ften, Active-Duty DD expressed their dislike f recruiting, sking t be relesed frm such duty nd sent bck t nrml militry duties. One f the few mre psitive cmments but recruiting duty frm n Active-Duty DD recruiter stted, Recruiting t me is gret. lve ssisting thers in psitive wy. There re mny negtives nd there re ls mny psitives invlved within this jb. Divrce rte is stedily incresing, why? Fr Reserve/Ntinl Gurd recruiters, cmments were mre psitive. Cmments regrding psitive experiences with recruiting were the secnd mst cmmn mng recruiters in Army Reserve nd Air Ntinl Gurd. Mre ften thn nt, Reserve/Ntinl Gurd recruiters wrte cmments tht were bth psitive nd negtive. An exmple f this cme frm n Army Reserve recruiter wh wrte, " enjy recruiting nd perfrm my duties t chieve my missin, but feel 've lst my qulity f life especilly with my fmily." An Army Ntinl Gurd recruiter wrte, 27

38 Bsiclly, like recruiting nd being invlved with peple. There re still lt f gd kids ut there, but they re getting hrder t find nd t sell the prgrm t. The pressure frm "higher up" nd the threts f being "fired" re gret distrctrs frm the jb..6% 0.0% 2.9% 0.0% 0.0%.5% 4.6%.% 6.7% fz> fir <t* <ß> 0.0% 8.% 5.0% 0.0% 5.0% 20.0% Figure 20 Like recruiting Theme 6: Thnks fr survey prticiptin This theme ws mre typicl f Reserve/Ntinl Gurd recruiters thn Active-Duty DD recruiters. Overll, this ws the mst cmmn theme tht Reserve/Ntinl Gurd recruiters wrte under Questin 76. t ws the mst cmmnly mentined theme with Air Frce Reserve nd Air Ntinl Gurd recruiters, secnd mst cmmn fr Army Ntinl Gurd nd third mst cmmn with Nvy Reserve Recruiters. One Army Ntinl Gurd recruiter wrte, "Listening t ur views nd cncerns re pprecited." A Nvy Reserve recruiter wrte, " knw yu re mking effrts t imprve the recruiters qulity f life, nd knw it tkes time t mke chnges, just wnted t sy 'thnks' fr listening." One f the few Active-Duty DD recruiters t express thnks in being ble t prticipte in the survey wrte, "Thnk yu fr the survey! feel better just by hving the pprtunity t vice my pinin nd experience." 28

39 0.0% : 2.4% 5.9% ; 0.0% *r <C 0.0% c/.9%.4% 6.7%.%.% <jtf ^ 0.0% 5.0% 0.0% 5.0% 20.0% 25.0% 0.0% 5.0% 40.0% Figure 2 Cmments expressing thnks fr survey prticiptin Theme 7: Cmmunictin between cmmnd nd field This ws ne f the secnd mst cmmnly mentined themes fr Reserve/Ntinl Gurd recruiters. t ws the mst cmmnly mentined theme fr Air Frce Reserve recruiters, nd the secnd mst cmmnly mentined theme fr Nvy nd Cst Gurd recruiters. t ws the third mst cmmnly mentined theme fr Army Ntinl Gurd nd Nvy Reserve recruiters. Mst f the cmments relted recruiter frustrtin t cmmnd mngement nt understnding f wht it tkes t prcess n pplicnt frm strt t finish, nd prticulrly the dy-t-dy ctivities tht prductin recruiter ges thrugh. Mny f the recruiters stted tht cmmnd mngement shuld get ut f their ffices nd see wht it's relly like in the trenches. Fr exmple, n Air Frce recruiter wrte, USAF recruiting services is stle. T mny NCO's hve been llwed t remin t lng in recruiting service. They re resistnt t chnge nd insist tht recruiting be dne their wy, the ld wy. Menwhile Cst Gurd recruiter wrte, 29

40 While ech recruiter understnds tht the bttm line tht the cmmnd wnts t see is the "right numbers", its [sic] just s imprtnt tht the cmmnd recgnize wht ech recruiting ffice is fced with nd the nly wy t d tht is t visit the re t see the mentlity f prents, students, cunselrs, nd schl dministrtrs. 6.6%.9% 0.0% 5.6% 4.%.9% 6.8% 6.7%.% 0.0% «<* A 0.0% 5.0% 0.0% 5.0% 20.0% 25.0% 0.0% 5.0% 40.0% Figure 22 Cmmunictin between cmmnd nd field Cst Gurd The Cst Gurd hs nt been included in the Active-Duty percentges becuse f their unique sttus. Cst Gurd is in the Deprtment f Trnsprttin, rther thn the Deprtment f Defense. Althugh its recruiters shred sme cncerns with the ther Service Brnches/Cmpnents, tht is, "prvide mre dvertising/prmtinl mterils in Questin 75; nd "inpprprite/unrelistic recruiting gls" in Questin 74, unique issues f cncern t Cst Gurd recruiters included: "chllenges sscited with diversity gls" nd "inequitble Specil Duty Assignment Py." Fr Questin 75, respnses by Cst Gurd recruiters included "increse supprt resurces" nd "imprve enlistment prcessing." n Questin 76, the primry theme expressed pertined t SDAP issues. The ther res cmmented n by equl numbers f 0

41 Cst Gurd recruiters were: "cmmunictin between cmmnd nd field/recruiting cmmnd,' "pr ledership," "survey structure," nd "diversity gls." SUMMARY AND CONCLUSON As ws fund in the cmments cntined in the 994 DD Recruiter Survey, it is evident tht recruiters in 996 wnt t cmmunicte their cncerns but recruiting life. Hwever, cmpred t thse in 994, recruiters in 996 re mre likely t perceive tht their cmmnders d nt listen nd therefre, mking cmments is useless. While the cmments tht re mde d revel genuine desire mng recruiters t d well in their ssigned psitins nd t rech gls, there is ls sense f frustrtin nd generl nger, nt nly with the militry cmmnd, but ls with the sciety t lrge. This cme thrugh lud nd cler with the lnguge nd tne f mny respndents. Fr exmple ne recruiter wrte "Hrd wrk, lng hurs, lylty, selfless service, nd scrifice re nt nticed. Numbers g befre hnesty, integrity & chrcter." This recruiter went n t write, "Unptritic ttitude f [tdy's] 7-4 lds (t lest in my re)." Anther recruiter bserved, "Peple d nt believe in [Service Brnch/Cmpnent]. Still nther recruiter wrte, "The questin nd ethicl dilemm nw fce dily is: 'why wuld wnt t recruit new sldiers int n rgniztin tht m ttlly disstisfied with?' " Finlly, nther recruiter wrte, A lt f my nswers re negtive but fully understnd tht slutins re very hrd t find. dn't feel verly cheted r mistreted. The secnd wrse thing but recruiting is hving t see first hnd every dy hw little peple re willing t d fr..., freedm, etc. The slutins the recruiters primrily fcused n were incresing dvertising nd prmtinl mterils, s well s revising recruiting gls. Further, Active-Duty DD recruiters mentined dditinl supprt resurces, s well s revising enlistment stndrds. n cmprisn, Reserve/Ntinl Gurd recruiters mentined "ddress pr ledership in recruiting cmmnds" nd "increse enlistment ttrctiveness." As ws fund in the cmments cntined in the 994 DD Recruiter Survey, the slutins ffered by recruiters were primrily limited t wht cn be immeditely implemented within the existing structure. This wuld tend t negte the explntin in Slvucci et l., (996) tht "the firly nrrw wrding f the questin" tended t imply " ner-term slutin t recruiters." Slvucci et l., (996) recmmended fr the 996 DD Recruiter Survey tht "t cpture mre recmmendtins fr lng-term chnges, it might be useful... t prvide mre generl wrding..." This recmmendtin ws fllwed fr the 996 DD Recruiter Survey. Yet, recruiters in 996 still fcused primrily n ner-term slutins. Scttered thrughut the cmments frm Questin 75, s well s thse frm Questin 76, were suggestins tht this survey shuld be tken mre seriusly, nd tht the results f this survey (nd ther surveys) shuld be disseminted t recruiters:

42 Since hve never seen results f these surveys, why d them? hve tlked t mny Recruiters wh express mny f the sme cncerns nd it seems these cncerns sty the sme r get wrse. n generl, if this survey shws sme definite prblems, d everything pssible t fix them. Dn't let this becme nther exercise in futility. Fllw the recmmendtins frm survey. Red these surveys. Dn't just d surveys nd nt let us see the ctul effects f chnge. Recgnize nd tret prblem, nt the symptms. Yu peple sitting bck there reding these stupid surveys hve NO CLUE WHAT GOES ON OUT THERE! This survey is wste f time unless sme chnges re mde. On the ther hnd, in Questin 76 cmments, mny recruiters expressed grtitude fr the pprtunity t register their pinins nd cncerns. A few recruiters even sked t be cntcted persnlly. One recruiter wrte, "...cll r write me becuse dn't hve enugh rm t express hw culd truly help recruiting with the insight hve." Anther wrte, "Plese give me cll if yu wnt/need mre cndid r indepth [sic] nswers." 2

43 REFERENCES Cndn, K. M, Dunlp, B. D., Girrd, C. & Sundel, M. (998). 996 DD Recruiter Survey: Prfiles nd Trends (DMDC Reprt N ). Arlingtn, VA: Defense Mnpwer Dt Center. Miner, C. J., Mssn, F. A. & Mrtin, L. A. (990). Anlysis f 989 DD recruiter survey respndent cmments. Finl reprt (FR-PRD-90-05). Alexndri, VA: Humn Resurces Reserch Orgniztin. Slvucci, S., Thurgd, L., Gutermn, S., Bureik, R., Fink, S., Chng, M., Snds, S., & Brnes, J. (996). The 994 DD Recruiter Survey: Finl reprt (DMDC Cntrct N. DASW0-94-H-0004). Arlingtn, VA: Defense Mnpwer Dt Center.

44 4

45 APPENDX A: SSUE CATEGORY DESCRPTONS FOR THE 996 DOD RECRUTER SURVEY

46 A-2

47 Appendix Tble A-l ssue Ctegry Descriptins fr the 996 DD Recruiter Survey* Questin 74: "Wht d yu believe re the mst pressing prblems fcing recruiters tdy?* Cde ssue/ctegry Descriptins Like recruiting duty (generl) 2 Dislike recruiting duty (generl) Excessive stress/pressure 4 Excessive wrk hurs 5 Excessive cst f living 6 npprprite/unrelistic recruiting gls. 7 Over-emphsis n prductin numbers; under-emphsis n recruiter welfre 8 Need t revise enlistment stndrds 9 "Mke r brek" effect f recruiting perfrmnce n militry creer 0 Excessive strin n fmily/persnl life Lck f supprt resurces 2 Need fr stndrdized enlistment incentives/benefits Need fr imprved screening prcedures t select recruiters 4 Desire fr shrter recruiting duty tur 5 Need fr mre dvertising/prmtinl mterils 6 Advccy f recruiting s vluntry duty 7 Desire fr re-institutin f the drft 8 Pr ledership in recruiting cmmnds 9 Pr prmtinl structure/pprtunities 20 Excess pperwrk/dministrtive stuff 2 Difficulty in getting/tking leve 22 Pr ccess t helth cre (recruiter nd dependents) 2 nsufficient recruiter trining 24 Recruiter libility (fr cndidte withdrwl) 25 Need fr demgrphic/mrket cnsidertins when ssigning gls 26 Unprfessinl prctices f ther Services 27 Lck f recruiter incentives nd/r rewrds 28 Excessive witing time fr cndidtes t begin ctive duty 29 Existence f "gd l' by" netwrk 0 Advccy f centrlized recruiting frce (DD r civilin run fr ll brnches) Disstisfctin with gegrphic lctin 2 Existence f recruiter imprpriety within cmmnd Need fr mre temwrk 4 Lck f eductin/creer develpment pprtunities 5 Lck f physicl trining pprtunities 6 Excessive micr-mngement 7 Need fr incresed enlistment ttrctiveness 8 Need fr imprved public imge f militry 9 Disstisfctin with yuth vlue system 40 Prblems creted by dwn-sizing f militry 4 Need fr imprved enlistment prcessing ssue ctegries -6 re dpted frm reprt n the 989 survey (Miner et l., 990). ssue ctegries 7-4 re dpted frm reprt n the 99 survey (Slvucci et l., 996). ssue ctegries were develped in the nlysis f the 996 DD Recruiter Survey. A-

48 Cde ssue/ctegry Descriptins 42 Respnsibilities cmpeting with recruiting 4 nequitble SDAP 44 Chllenges sscited with diversity gls 45 Pr cmmunictin between cmmnd nd field 46 Need fr lnger recruiting duty tur r creer-recruiting frce 47 Advccy f tem gls 48 "Qulity f Life" - nt specific 49 Negtive ttitudes f prents nd key influencers t militry 50 Lck f respect fr judgment f recruiters/ Autnmy issues 5 Lck f pprecitin f the rle nd/r need f militry in sciety 52 Other helth cre issues, such s pr clims prcessing 5 "Nt sure", "Dn't Knw", "Undecided", "Nt Applicble", "N Cmment" 54 Pr ccess t high schls 55 "Desn't Mtter," "Nthing will Chnge" 56 Limited jb pprtunities/ptins fr recruitees 57 Pr tretment f enlistees nce in militry 58 Pr qulity f recruit prspect pl due t schl system, drugs, crime, etc. 59 Diminishing militry benefits, i.e., helth cre pst-retirement, husing A-4

49 Appendix Tble A-2 ssue Ctegry Descriptins fr the 996 DD Recruiter Survey* Questin 75: "Wht cn DD nd yur Service d t help yur recruiting effrt?'' Cde Descriptin Like recruiting duty (generl) 2 Dislike recruiting duty (generl) ' Reduce excessive stress/pressure 4 Reduce excessive wrk hurs ^ 5 Ese excessive cst f living 6 Revise recruiting gls 7 Emphsize recruiter welfre ver prductin numbers 8 Revise enlistment stndrds 9 Eliminte "mke r brek" effect f recruiting perfrmnce n militry creer 0 Ese strin n fmily/persnl life ncrese supprt resurces 2 Stndrdize enlistment incentives/benefits mprve screening prcedures t select recruiters 4 Reduce recruiting duty tur 5 Prvide mre dvertising/prmtinl mterils 6 Advcte recruiting s vluntry duty 7 Re-instte the drft 8 Address pr ledership in recruiting cmmnds 9 Revise prmtinl structure/pprtunities 20 Reduce excessive pperwrk/dministrtive stuff 2 Ese the difficulty in getting/tking leve 22 ncrese ccess t helth cre (recruiter nd dependents) 2 Better recruiter trining 24 Eliminte recruiter libility (fr cndidte withdrwl) 25 Cnsider demgrphic/mrket cnsidertins when ssigning gls 26 Address unprfessinl prctices f ther Services 27 Prvide recruiter incentives nd/r rewrds 28 Reduce witing time fr cndidtes t begin ctive duty 29 Eliminte "gd l' by" netwrk/fvritism 0 Crete centrlized recruiting frce (DD r civilin run fr ll brnches) Address disstisfctin with gegrphic lctin 2 Address recruiter imprpriety within cmmnd Encurge temwrk 4 Prvide eductin/creer develpment pprtunities 5 Prvide physicl trining pprtunities 6 Reduce micr-mngement 7 ncrese enlistment ttrctiveness 8 mprve public imge f militry 9 Address yuth vlue system 40 Address prblems creted by dwn-sizing f militry 4 mprve enlistment prcessing 2 ssue ctegries -6 re dpted frm reprt n the 989 survey (Miner et l., 990). ssue ctegries 7-4 re dpted frm reprt n the 99 survey (Slvucci et l., 996). ssue ctegries 42-6 were develped in the nlysis f the 996 DD Recruiter Survey. A-5

50 Cde Descriptin 42 Address issues relted t cmpeting respnsibilities with recruiting 4 Stndrdize SDAP crss Services 44 Address issues relted t chllenges sscited with diversity gls 45 mprve cmmunictin between cmmnd nd field 46 Mke recruiting services creer-recruiting frce 47 Advccy f tem gls 48 Address "Qulity f Life" issues - nt specific 49 Negtive ttitudes f prents nd key influencers t militry 50 Give mre utnmy/respect fr judgment f recruiters 5 Lck f pprecitin f the rle nd/r need f militry in sciety 52 Address ther helth cre issues, such s pr clims prcessing 5 "Nt sure", "Dn't Knw", "Undecided", "Nt Applicble", "N Cmment" 54 mprve ccess t high schls nd issues f supprt frm high schl cunselrs 55 "Desn't Mtter," "Nthing will Chnge" 56 ncrese jb pprtunities/ptins fr recruitees 57 mprve tretment f enlistees nce in militry, s retentin is nt n issue 58 Pr qulity f recruit prspect pl due t schl system, drugs, crime, etc. 59 Mintin militry benefits, i.e., helth cre pst-retirement, husing 60 Need fr better dvertisements - nt just cmbt imges 6 Office Lctin/Plcement A-6

51 Appendix Tble A- ssue Ctegry Descriptins fr the 996 DD Recruiter Survey^ Questin 76: "f yu hve cmments tht yu were nt ble t express in nswering the survey, plese write them in the spce prvided." Cde ssue/ctegry Descriptins Scietl ssues - nd pprecitin f the militry 2 Cst f Living / Husing Cmpetitin Between Services - Centrlized Recruiting Cre 4 D Nt Like Recruiting 5 Like Recruiting 6 Better Advertising Messge 7 Cnsider Demgrphic/Mrket when Assigning Gl 8 Cmmunictin between cmmnd nd field/ Recruiting Cmmnd 9 Pperwrk 0 Qulity f Life - generl Fmily/Persnl Life 2 Mke r Brek - gl pressure Burnut/Stress/Pressure 4 Helth Cre 5 Frustrtin 6 Pr ledership 7 Micr-mngement 8 Structuring f Gl 9 Tur f Duty 20 Disrespect within militry fr recruiter - tretment f recruiters 2 Specific Questins - #'s 22 Supprt Resurces 2 Vluntry Sttus/Selectin f Recruiters 24 Trining 25 Leve 26 Prfessinl Advncement/Prmtins 27 Enlistment Attrctiveness 28 Tem wrk 29 Recruiter welfre 0 Chice fter recruiting duty Wrk hurs - Wrk schedule 2 Gd l' by netwrk Witing time 4 Enlistment stndrds nd Stndrdiztin f enlistment stndrds 5 Recruiter imprpriety 6 Thnks fr the survey 7 Survey structure 8 Distribute results 9 Dwnsizing f militry 40 Libility f enlistee reneging 4 Retentin f sldiers 42 SDAP ssue ctegries were develped in the nlysis f the 996 DD Recruiter Survey. A-7

52 Cde ssue/ctegry Descriptins 4 Diversity gls 44 Bd press 45 Recruiting incentives 46 Office lctin issues 47 Qulity gls shuld be emphsized 48 MEPS prblems A-8

53 APPENDX B: PERCENT OF COMMENTNG RECRUTERS EXPRESSNG CONCERN FOR EACH SSUE ON QUESTON 74

54 0 «- «s Os ON 00 q <n NO 00 s v-^ O* ts wi "*' fs «-H ph *"* "^ *"' i ie _5j %«* u < Q X NO O NO O J^ «/->' * vi d NO d d (S C>l.8 ** 9 M O U 'S s $ * z u CM eq fs <s NO ^ ci t~-" ci n s ' «N * 4 l-h C «J m > D) 0L PQ H X c t s Ox Ov ~> & s w 2 06 m NO *t * r-» <N «ri ON s c cs fi c»' Ov f-h»-h «0 5 u V. O \ ON ON ON ON «s 2 <ri f-" (»i <H >i ^ JL Rj 2 - *- V-c >, l-h >n * 00 -H 0) - H ' NO f* ci <ri *' ' 8 u 00 mg ^ E " 8 s E u & PM 4-ri x> *9 C «- B ÖC S "5»9 g.4 V E X! *-> s 0 85 ^^ f " e 8 8 B 4i 60 >> 8 us c < * 4-* c c u t l- s (A 8 (A (A SO M g S g 60 :g 8! i 2 g t Si NO 60 (A f H "SiS fi NO i 60 g (A s PQ c 0) Ü ) F-H <N f> <* O NO r~ 00 NO 00

55 Sä s! PQ «^S - ^ s g B en ' '55 v> b ST JS + > S.8 8 c is* 9 D "ES U * S 6 v en «0 es 0\ VO &* VO s «en» s = <N v' vq vi O Ö VO VO vi u "8 " '8 s 'S «s 's 8 : ü OS <s CD

56 8 v «r> <s ON CS 00 m <r> J 75 "5 S * it" 5> 00 ft f s O +-» > s u M C CO CO E» 60.sT "55 V 4» *-l r «- ft ll <S CQ ft* ON g 5*4 JO -Ö i 8 r- e c e ll c e U v i VO 00 Ov M ü i 0

57 VO v <s «s <s.0 x S t. S'Stfl J 6«^ e » S.2 -g* es m E sr S j NO 0\ 0\ & s (S e i fei 8 'S s 2.s. 9 B i u.s! 'S! S 2 «8 (5 0 5

58 APPENDX C: PERCENT OF COMMENTNG RECRUTERS EXPRESSNG CONCERN FOR EACH SSUE ON QUESTON 75

59 # ^ c m > > «0 Q. CO C ' B 0) ü 0) i 6 ^ $ u H 0\ Os *«< be i M g O

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64 APPENDX D: PERCENT OF COMMENTNG RECRUTERS EXPRESSNG CONCERN FOR EACH SSUE ON QUESTON 76

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69 APPENDX E: RANK-ORDERED SSUES FOR COMMENTNG 996 RECRUTERS EXPRESSNG EACH CONCERN BY SERVCE BRANCH/COMPONENT FOR QUESTON 74, QUESTON 75, AND QUESTON 76

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