Healthcare Support Worker: Inpatient Mental Health Staff Bank Agenda for Change: Band 3 Inverclyde area

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1 Healthcare Support Worker: Inpatient Mental Health Staff Bank Agenda for Change: Band 3 Inverclyde area Job Reference: U Closing Date: Sunday 03 December 2017

2 Dear Applicant Thank you for your interest in joining the NHS Greater Glasgow and Clyde s Nursing and Midwifery Staff Bank and for taking the time to read this candidate information pack. As the largest Health Board in Scotland, NHS Greater Glasgow and Clyde (NHSGGC) plays a vital role in the education and training of doctors, nurses and other health professionals, working closely with local universities and colleges. We provide a full range of acute hospital, primary, community and mental health services. The Board has an annual turnover of billion per year. It serves a population of 1.14 million people and employs 39,286 staff. The following is included in this candidate information pack to help you with your application: Additional Information about joining the NHSGGC Nursing and Midwifery Staff Bank Job Description and Person Specification - Agenda for Change Band 3 Healthcare Support Worker (Inpatient mental health) - Staff Bank A summary of the Agenda for Change terms and conditions Agenda for Change (Scotland) payscale The application process Guidance for completing your application form Working for NHS Greater Glasgow and Clyde If you have a disability or long-term health problem, the Board is committed to offering reasonable adjustments throughout the recruitment process and employment. If you require further information or support, please contact the Staff Bank Recruitment Service. We very much look forward to receiving your application. Staff Bank Recruitment Service

3 Healthcare Support Worker: Inpatient Mental Health NHS Greater Glasgow and Clyde Staff Bank Agenda for Change Band 3 Location: NHS Greater Glasgow and Clyde: Inverclyde area Hours: Variable Closing date for applications: Sunday 03 December 2017 Additional Information about joining the Nursing and Midwifery Staff Bank We are currently recruiting Band 3 Healthcare Support Workers (Inpatient Mental Health) to NHS Greater Glasgow and Clyde s Staff Bank to cover shifts within the Inverclyde area. We are looking for passionate, caring individuals to join our Nursing and Midwifery Staff Bank workforce. As a bank Healthcare Support Worker your role will be supporting our nursing and midwifery staff in all aspects of Patient Care. You will have the opportunity of working in a wide variety of healthcare settings including hospital wards and clinics across the Inverclyde area of the NHS Greater Glasgow and Clyde. Successful candidates must be reliable, motivated and passionate, be able to demonstrate excellent communication skills and work within a multidisciplinary team. Candidates must have availability to cover a range of working hours as bank work will be offered to you on an as and when basis depending on the availability of bank shifts. The Nursing and Midwifery Staff bank is a demand led service and whilst our staff bank workforce have access to regular work in line with their availability you should note there is no guarantee of work. Your hourly pay rate is aligned to the Agenda for Change Band 3 pay scale with payments made on a weekly basis. In addition, if successful in your application, as part of the induction programme for new bank Healthcare Support Workers you will need to be able to attend training days required for your role of up to 4 days. Important information for applicants Applications are invited from caring and passionate Healthcare Support Workers. Candidates will preferably have experience of delivering care in an equivalent role within a healthcare providing organisation. To be successfully appointed to the NHSGGC Nursing and Midwifery Staff Bank you will be required to attend a skills assessment formal interview. Candidates will be shortlisted for this interview based on the information provided in your application form which also includes your response to both the Application Screening Questions so it is important you read the instructions detailed in the Section below Statement in Support of Application (Part C of the online application form) Before submitting your application Please make sure your skills and experience meet the essential criteria on the Person Specification before you apply for this position. If successful you will be required to provide references, including your current or most recent employer.

4 We follow a rigorous recruitment process for successful candidates which includes pre-employment screening which requires in addition to references, Occupational health check, Disclosure Scotland Criminal Records check / Membership of the Protection of Vulnerable Groups Scheme (PVG), Right to Work in the UK and ID checks If you are successful in this role you will be required to undertake up to 4 days Induction prior to being offered any bank shifts. Please note we are unable to consider applications submitted after the closing date Closing date: Sunday 03 December 2017 Interviews are scheduled for: Tuesday 12 December Wednesday 13 December Friday 15 December YOUR STATEMENT IN SUPPORT OF APPLICATION Be sure to review the Job Description and Person Specification as this will outline the requirements of the post Band 3 Healthcare Support Worker (Inpatient Mental Health) - Staff Bank. 1. You must complete this section of the application to tell us about your personal qualities, skills and attributes including, any achievements in your current or past jobs which will show how they match those needed for this role. 2. Application Screening Questions (please ensure you follow the guidance in this section before submitting your completed application ) Candidates should note that the shortlisting process to be selected for interview will include completing a written response to the 2 Application Screening Questions detailed below. Your response to the questions will be included in the information you provide in your application including your Statement In Support of Application. You must record your response to the questions in the Statement In Support of Application section of the online application form. Please note failure to submit a response to the Application Screening questions will result in your application not being considered for shortlisting. Please note that each question should be answered in no more than 200 words. i) In your own words, describe the role of a bank Healthcare Support Worker (within inpatient mental health) and what tasks you may be expected to carry out on a day to day basis. ii) Describe an example of how your communication skills have been vital for team work

5 Job Description 1. JOB IDENTIFICATION Job Title: Health Care Support Worker Inpatient Mental Health Job Band: 3 Department Nursing and Midwifery Staff Bank 2. JOB PURPOSE The Inpatient Health Care Support Worker is a member of the multi-disciplinary team providing care for patients in an inpatient setting. The key aspects of this role are: To provide care for individuals who have a mental illness and or a learning disability and /or present a serious risk to themselves or others. To report observed changes in the clients physical/psychological needs To maintain accurate and up to date records to ensure effective communication. To provide high quality patient care by carrying out a range of delegated clinical duties, directed by a registered nurse. In the absence of the patient s key worker the Inpatient Health Care Support Worker will be the named co-worker for individual clients to help to ensure that needs are being met. This requires regular client and co-worker meetings to support attainment of achievable goals and carrying out forward planning to ensure the needs of the client are being met at all times. The post holder will at all times ensure all actions are completed with due diligence to the Mental Health Care and Treatment Act (Scotland) You will work on an ad hoc and flexible basis to meet the needs of the service. Carry out direct patient care in support of and supervised by the registered nurse. 3. ORGANISATIONAL POSITION Ward Situation Nurse Manager Staff Bank Health Care Support Worker Registered Nurse 4. SCOPE AND RANGE

6 This role provides support to registered staff within the team, assisting and, where appropriate, facilitating therapeutic interventions and group work with patients. The Inpatient Health Care Support Worker works with patients on 1-1 basis and escorts patients within hospital sites and also within the community. These activities are unsupervised and there is a requirement to use initiative to deal with situations or issues that may arise. The Inpatient Health Care Support Worker is the Patients advocate where this is required. The role operates within a range of national and local policies, procedural guidelines and is also within legislation including: Human Rights Legislation National Mental Health Legislation Adults With Incapacity legislation Adult Support and Protection Legislation Health and Safety at Work 5. MAIN DUTIES AND RESPONSIBILITIES Work will be assigned by the Registered Nurse To provide a range of delegated patient care duties within a mental health setting, in support of a registered nurse to ensure delivery of a high quality of patient care. Report observed changes in the clients physical/psychological needs and participate in maintaining accurate and up to date records to ensure effective communication. Escort patients on home visits, appointments, community outings in accordance with the structured programme of care. Providing at all times responsive, robust and consistent risk management, together with continuous assessment of mental state. Carries out and assists with minor investigatory procedures as requested by the nurse in Ensure that safety, security and risk management procedures are carried out to a high standard with due regard to the MHCTA and other mental health legislation e.g. search, escorting, environmental security checks, and clinical observations. These intrusive practices will be comprehensive and carried out with the required sensitivity under the direction of the nurse in charge. Therapeutic Management of violence and aggression and untoward incidents, utilising de-escalation skills, breakaway and/or management of aggression techniques when required. Implementing a crisis intervention plan with particular attention to risk. Emergency Response Duties: on a daily basis (as designated by the nurse in charge) to respond in the event of a medical, psychiatric or other emergency via a paging system to area indicated, this could be within any inpatient area on the hospital site To work within a recovery focussed model of care and will assist in all aspects of daily living both on behalf of and along with the patient Maintain good relationships and an empathic approach to clients carers and relatives and refer them to a registered member of staff where appropriate for any questions they may have on the clients condition or for any suggestions or complaints that they wish to raise. Co-operate with and maintain good relationships with other disciplines that are attending and treating clients to maximise patient care. Work within all Greater Glasgow and Clyde policies and procedures to ensure maintenance of safe working practices for patients and colleagues.

7 Maintain patient confidentiality at all times. Adhere to ward and unit procedures for the use of supplies and equipment in order to promote the effective and efficient use of resources. Maintain stock levels of all supplies and carry out housekeeping duties, to support the smooth running of the ward area. 6. SYSTEMS & EQUIPMENT Awareness of all equipment used at ward / department level. A sound knowledge is required of Moving and Handling equipment. Pressure Mattresses and beds. Computers Patient, nursing notes and all relevant documentation. Hospital Paging System Emergency Trolley Pinpoint security alarm system Clinical and management policies relevant to the clinical area, such as clinical observation policy. Safety and Security Nurse Systems: environmental checks, sharps checks, clothing descriptions and adherence to all relevant documents. Datix Under the direction of the Registered Nurse the post holder may be required to report faults in equipment used in a ward/department. 7. DECISIONS AND JUDGMENTS Planning order of work, ensuring that any observed incident, complaint or undue occurrence is reported to the Registered Nurse. Ability to recognise change in patient condition to refer on to the Registered Nurse. 8. COMMUNICATION & RELATIONSHIPS The post holder will communicate and liaise on a regular basis with the Patients, their carers / advocates and other members of the multidisciplinary team. There is a regular requirement to provide factual information with patients, using persuasion, reassurance, tact and empathy in a range of interactions in various settings. There is also a requirement to overcome barriers to understanding, for example, with patients who have physical or mental disabilities. They will also communicate frequently with other staff and services within the hospital area e.g. Facilities, Hotel services etc. 9. PHYSICAL DEMANDS OF THE JOB Physical Demands Patient movement with the aid of mechanical aides, manoeuvre patients, push trolleys, wheelchairs.

8 Stand/walk for majority of the shift Moving and handling ward equipment Awkward positioning at times Medical Emergency Training Applying Safe Holding Training Running to respond to incidents or emergencies Control and restraint of patients which can be prolonged in duration and require intense physical effort. Mental Demands Work patterns can be unpredictable Concentration required when supporting patients during all observations levels. Ability to cope with rapid changing situations such as restraint and seclusion. Ability to cope with verbally abusive and hostile behavior and physical aggression form patients. Caring for patients with severely challenging behavior and index offences. Focused attention when giving and receiving messages within a busy clinical environment Emotional Demands Communicating with distressed/worried patients/relatives. Caring for the terminally ill Care for patients with complex needs Caring for patients following receipt of bad news Exposure to verbal, physical, aggressive and threatening behaviour. Working Conditions On each shift worked you may be exposed to bodily fluids, faeces, emptying bed pans/urinals/changing nappies/incontinence garments, on a daily basis. At times you may have to deal with aggressive situations involving patients and families. Exposure to substances hazardous to health. Working in an emotionally charge environment and with emotionally demanding patients 10. MOST CHALLENGING PART OF THE JOB The inpatient Health Care Support Worker within Mental Health maybe exposed to highly contentious information and manage high profile patients, whilst remaining [patient centered and displaying a non judgmental and objective attitude. Maintaining a therapeutic relationship with this challenging patient group Ability to adapt to individual team dynamics Managing competing demands on time. Encouraging patients to follow treatment plan. Ensuring patient safety at all times Flexibility in adapting when moving between departments/wards to ensure service needs are met 11. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED

9 No formal qualifications required In-house induction Previous care experience desirable Effective written and verbal communication skills / literacy / numeracy skills Ability to work flexible hours Maintain NHS GGC Mandatory/ Statutory training e.g. NHS Learnpro Modules, Safe Holding, Medical Emergency Training.

10 NHS GREATER GLASGOW AND CLYDE NURSING AND MIDWIFERY STAFF BANK PERSON SPECIFICATION HEALTHCARE SUPPORT WORKER STAFF BANK EDUCATION & TRAINING ESSENTIAL Educated to standard grade or equivalent in numeracy and literacy. DESIRABLE Interest in on-going development. WORK EXPERIENCE PEOPLE RESOURCES COMMUNICATIONS & INTERPERSONAL SKILLS INFORMATION HANDLING WORKPLACE CONTEXT OTHER Ability to work with people and as part of a multidisciplinary team. Demonstrates an understanding of how needs of the patients are identified and monitored. Effective written and verbal communication skills/literacy/ numeracy skills Demonstrate understanding of confidentiality. Ability to carry out assigned tasks effectively in a busy environment. Able to work on own initiative and prioritise work. Awareness of Health and Safety. Has a flexible approach to work to meet the needs of the department. Experience in a relevant Healthcare setting. Computer keyboard skills.

11 Job title Summary of Terms and Conditions The terms and conditions of service are those approved and amended from time to time by the National Agenda for Change Terms and Conditions Agreement. Job reference number Healthcare Support Worker (Inpatient mental heath) Staff Bank U Closing date Sunday 03 December 2017 Vacancy enquiries to Agenda for Change band: Band 3 Salary Hours Base Contract type For information specific to this post NHS Greater Glasgow and Clyde Staff Bank Recruitment Service on +44 (0) or 17,760 to 20,727 per annum (pro rata where applicable). Please note candidates new to the NHS should expect to start at the entry point of the payscale shown. (Dependant on appointment) NHS Greater Glasgow and Clyde: Inverclyde area Bank Staff Annual leave The maximum leave entitlement for bank/casual workers is 28 days (210hrs) pro rata to actual hours worked. Superannuation Smokefree policy Equal opportunities Annual leave is set at 12.07%. Therefore for each 8.29 hours worked 1 hour of paid annual leave is accrued up to a maximum of 210 hours. All employees are automatically enrolled it the Scottish Public Pensions Agency. NHS Greater Glasgow and Clyde operates a smokefree policy on all premises and grounds. NHS Greater Glasgow and Clyde is as an equal opportunities employer.

12 Agenda for Change (Scotland) pay bands and points Point Band 1 Band 2 Band 3 Band 4 Band 5 Band 6 Band 7 Band 8 Band 9 Range A Range B Range C Range D ,532 16, , , ,760 17, ,295 18, ,903 18, , , ,302 20, ,727 20, , , , ,440 22, ,910 22, , , , ,830 26, ,911 27, ,034 29, , , ,013 32, ,058 33, ,234 34, ,933 35, , , , ,833 40, ,205 42, , , ,562 47, ,000 49, , , ,232 57, ,799 58, , , ,599 68, ,559 70, , , ,011 81, ,932 84, , , , ,450

13 The Application Process Please ensure you read the Job Description along with the guidance notes on completing your application form ensuring that you answer the two questions outlined above. The hiring manager will shortlist an application for interview based on its content, including the two assessment questions, therefore it is in your best interests to ensure you submit a fully and appropriately completed application. You will receive confirmation that your application submission has been received when you submit your application form. We will use several methods of communication to advise you of each stage of the recruitment process this includes: , letter, SMS text, or telephone. It is essential that you regularly check your and your phone to see if we have been in contact with you to update you on the progress of your application. Please ensure your account does not treat NHS Greater Glasgow and Clyde as spam or junk by adjusting the necessary settings. Please ensure you retain a copy of the job description for the post you are applying for you will need this to help you prepare if you are selected for interview. Please retain details of the job reference number you will need this if contacting the NHS Greater Glasgow and Clyde Staff Bank Recruitment Service. Should you require further information or assistance in relation to your application please visit or your enquiry to Please ensure you have the job reference number to hand. For details on what happens once you have submitted your application, please visit the NHS Greater Glasgow and Clyde recruitment guidance for applicants.

14 Guidance for completing your application form Completion of the application form is the first stage in the recruitment process, and if you are successful, will form the basis of your employment record. Complete and accurate information is essential. Please note: If you knowingly withhold or provide false or misleading information, this may result in your application being rejected, or if appointed, may result in dismissal from your post. Your application form plays a vital role in the recruitment and selection process. The information you provide us with in your application form will be used to decide whether you are shortlisted to attend an interview. Only those applicants who can clearly demonstrate in their application form how they meet the minimum essential requirements for the post as specified in the job description and person specification will be considered for interview selection. Applicants should read the candidate information pack and job description for the post prior to completing the online application form. It is recommended that you complete all relevant sections of the application form. It does not matter how long ago your last employment was, if you have an employment history please list it. If you have not previously been employed, please use the Present or Most Recent Post section to detail what you have been doing (i.e. full time student / parent / carer). Please note that you can list unpaid work including work placements and volunteer work in your employment history. NHS Greater Glasgow and Clyde do not accept Curriculum Vitaes (CV), unless a CV has been specifically requested as part of the recruitment process. By completing and submitting an application for this post you give your consent for NHS Greater Glasgow and Clyde to commence pre-employment checks, including reference checks, once your formal conditional offer of employment is made to you. For details on NHS Greater Glasgow and Clyde s pre-employment check procedures, please visit the NHS Greater Glasgow and Clyde recruitment guidance for applicants. Part A (Personal information), Part B (Declarations), Part C (Application Details) The job description provides information about the main duties and responsibilities of the post being advertised. It also describes the purpose of the post. Please ensure that your application form clearly demonstrates how your skills / knowledge / experience can be utilised in the role. The job description and person specification also specify the requirements or criteria (knowledge, skills, experience, abilities and qualifications) that are essential or desirable to perform the duties outlined. Please ensure in your application that you

15 demonstrate how you meet the minimum essential criteria and where applicable, the desirable criteria for the role. Certain posts in NHS Scotland are exempt from the 1974 Rehabilitation of Offenders Act (Exclusions & Exceptions) (Scotland) Order Click Here for more information. If the advertisement for this position has declared that we require a Disclosure Scotland PVG Scheme Membership / Disclosure Scotland Check, you must declare any previous convictions, classed as either spent or unspent, including criminal convictions received outside the United Kingdom. The Asylum and Immigration Act 1996 states that it is a criminal offence to employ a person who is not entitled to work in the United Kingdom (UK). Consequently, before NHS Greater Glasgow and Clyde offers employment, the prospective employee must provide evidence, that he/she is entitled to work in the UK. All applicants regardless of nationality will be asked to provide evidence of eligibility to live and work in the UK. As a Disability Confident Employer, NHS Greater Glasgow and Clyde operates a Guarantee Interview Scheme for disabled applicants. Candidates who have declared a disability and who meet the minimum essential criteria outlined within the job description / person specification will be guaranteed an interview. You must provide full and complete employment references including a work address (personal address for employment references may not be acceptable) covering a minimum period of the last three years. Employment referees should be listed in chronological order that is the most recent first. If you have had more than two employers in the last three years we will require additional references. Character referees should only be used in the event that you cannot provide two employer references covering the last three years. Any gaps in employment history must be detailed within your supporting statement and will be explored carefully with you at the interview stage. If you have an employment history of less than three years, you should provide full details of an academic referee or other person who is not a friend, is not related to you or involved in any financial arrangement with you to provide a personal reference. If you have had no previous employment or have been self-employed you should provide details of two personal referees as outlined above and where applicable evidence to confirm your status (i.e. letter from Jobcentre Plus, academic record or evidence from HM Revenue & Customs) if you are shortlisted for interview. Your application form provides you with an opportunity to provide a supporting statement. This section is one of the most important in the application form as the information that is provided here will be evaluated and used to decide if you are invited to attend interview. This section gives you the opportunity to describe and demonstrate the particular qualifications, skills, abilities, knowledge, relevant experience and other qualities that make you a good candidate for the post.

16 Part D (Equal Opportunities) This part of the form is optional and the information you provide in this section exercises no part of the selection process. It is treated in confidence and only the Recruitment Service or Human Resources staff can access this information for the purpose of recording and compliance monitoring, to ensure our workforce is balanced and represents the best candidates from all parts of society regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity status, race, religion or belief, sex, sexual orientation and/or socioeconomic status. Data Protection Act 1998 The information you provide on your application will be treated in confidence. Only those NHS Greater Glasgow and Clyde staff involved in the selection process and processing your application will see your application form. If you are the successful applicant your application form will be retained and used to create your employee record file. Your application form will be held for 12 months, from the date of your application, within the NHS Greater Glasgow and Clyde recruitment system, after which period it will be deleted from the system.

17 Working for NHS Greater Glasgow and Clyde About us NHS Greater Glasgow and Clyde is the largest health board and provider of healthcare in Scotland and one of the largest Healthcare providers in the UK. NHS Greater Glasgow and Clyde s purpose is to: Deliver effective and high quality health services, to act to improve the health of our population and to do everything we can to address the wider social determinants of health which cause health inequalities. NHS Greater Glasgow and Clyde is responsible for improving the health of its local population and delivering the healthcare it requires. The overall purpose of the Board is to provide strategic leadership and direction, and ensure the efficient, effective and accountable governance of the local NHS system. Specific roles of the Board include: improving and protecting the health of the local people; providing an improved health service for local people; focusing clearly on health outcomes and people s experience of their local NHS system; promoting integrated health and community planning by working closely with other local organisations; and providing a single focus of accountability for the performance of the local NHS system. The work of the Board includes: strategy development - to develop a single Local Delivery Plan for the area; implementation of the Local Delivery Plan; resource allocation to address local priorities; and performance management of the local NHS system. The Board remains the largest employer in Scotland with a total of 39,286 staff, including 17,058 nurses and 3,785 medical and dental staff. The Board has a revenue budget of 3,337m and a capital budget of 76.4m, and contracts with 242 Primary Care practices covering 790 GPs. NHSGGC s structure comprises an Acute Division and a shared interest with local authority partners in six Health and Social Care Partnerships (HSCP), which are overseen by Integration Joint Boards. The HSCPs are joint organisations formed with local authority partners, The Acute Division and HSCPs have responsibility for delivery of the Board s business objectives. The Board provides services through 6000 beds across: 9 acute inpatient sites; The Beatson West of Scotland Cancer Centre; 61 health centres and clinics;

18 10 Mental Health Inpatient sites; and 6 Mental health long stay rehab sites. The Board delivers (per annum) circa 170,000 emergency medical and 62,000 emergency surgical episodes and 165,000 day cases. We continue to operate one of the busiest A&E / minor injuries units in the U.K with 455,000 attendances, and deliver 400,000 new outpatient attendances. Our services NHS Greater Glasgow and Clyde provides a full range of Secondary and Tertiary Clinical services, Primary Care, Mental Health and Community services included in which are a number of world-class specialist services. Find out more about NHS Greater Glasgow and Clyde at: If you want to know more about the NHS Scotland, visit: If you are successful in your application to join us, you will be working within one of our Acute, Primary and Community Care Services. These services are in turn supported by a range of Corporate Service functions including Administration, ehealth, Finance, Human Resources, Public Health, Corporate Planning, Facilities and Estates. Click Here to find out more about our Community Services Click Here to find out more about our Mental Health Services Click here to find out more about the services in your area Employee benefits We offer all our staff excellent benefits including; NHS Superannuation pension scheme, Child Care Vouchers, Bursaries to support education and training, Interest free loans to purchase Zonecards for trains, buses, underground and some ferries Cycle to work interest-free loans to purchase bicycles and equipment For more information on the benefits available to NHS Greater Glasgow and Clyde staff, visit Further information For further information on any aspect of the recruitment process or for further details on working within NHS Greater Glasgow and Clyde contact: NHS Greater Glasgow and Clyde Staff Bank Recruitment Service West Glasgow Ambulatory Care Hospital Dalnair Street Glasgow G3 8SJ Tel: +44 (0) or

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