WEDNESDAY, JULY 25, 2018 ASSISTED LIVING AND HOME CARE CONFERENCE. Helping providers improve operations and clinical services

Transcription

1 WEDNESDAY, JULY 25, 2018 ASSISTED LIVING AND HOME CARE CONFERENCE Helping providers improve operations and clinical services University of Minnesota Continuing Education Center Saint Paul 1

2 SCHEDULE OF EVENTS 8:30 a.m. Registration, Tabletop Displays and Continental Breakfast 9 a.m. Welcome and Introductions OPENING KEYNOTE ADDRESS Get Charged for Change: Thrive in Uncertainty Understand your role as a leader in fostering an organizational culture that thrives through change. Describe how to be a positive role model for your staff in times of change by first engaging and embracing it yourself. Recognize that the process of adapting to change can be stressful for everybody and includes the need for staff to vent. Know how to be empathetic and supportive of your team during those challenging times. List five practical tools you and your staff can use for staying resilient. Take home actionable strategies to effectively lead your organization and your team through change. Scott Carbonara, The Leadership Therapist, Hillsborough, N.C. 10:15 a.m. Networking Break with Tabletop Displays 10:45 a.m. CONCURRENT SESSIONS 1. Emergency Preparedness Develop an emergency operation plan for your organization. Identify best practices to meet the new CMS emergency preparedness requirements. Know how to participate in an exercise with community partners. Understand the process of developing an After-Action Report. Accurately assess your organization s communication needs and capabilities. Understand how to become active in your local Health Care Coalition and why it s important. Seth Jones, Coordinator, Healthcare System Preparedness Program, HCMC, Minneapolis; Phyllis Muonio, Nurse Manager, Ridgeview Home Health Services, Waconia; Lisa Spencer, Clinical Supervisor, Recover Health, Maple Plain; and Shannon Podewils, Administrator, Lifesprk, Edina 2. Fall Prevention in the Home Setting Describe the leading indicators for falls in a home care/assisted living setting. Identify 10 interventions to prevent falls in a home care/assisted living setting. Learn how to integrate interventions in your care plans to prevent and reduce falls. Patricia Chamberlain, Clinical Educator, Fairview HealthEast Homecare, St. Paul 2

3 11:45 a.m. LUNCH 3. Legal Substitute Decision-Making in Assisted Living and Home Care Settings Identify the different types of substitute decision-makers and the laws governing them. Learn how to work with substitute decision-makers within their specific scope of authority. Discuss how HIPAA and other privacy laws may impact the ability to share information with substitute decision-makers. Michelle Klegon, Attorney, Klegon Law Office, LTD, Minneapolis 12:45 p.m. GENERAL SESSION - Public Policy Update 1:30 p.m. Networking Break with Tabletop Displays 2 p.m. CONCURRENT SESSIONS 3 p.m. Break 4. Responding to Negative Survey Outcomes Understand what a conditional license is and what the Minnesota Department of Health will be expecting of this type of license. Discuss effective and practical responses during the surveyor exit conference. Become familiar with best practices for writing survey follow up plans as a way of documenting your intentions. Know how to express respectful disagreement with survey findings, either in an appeal or articulating what your organization is doing. Rob Rodè, Attorney/Partner, Voigt, Rodè and Boxeth, St. Paul and Lores Vlaminck, Principal, Lores Consulting, Rochester 5. Supporting LGBT Older Adults with Dementia Recognize the increased risk for developing dementia specific to lesbian, gay, bisexual and transgender older adults and why they may be hesitant or unwilling to seek the services and care they need. Identify best practice strategies when working with LGBT older adults with dementia. Take away at least two strategies to welcome and support LGBT clients with dementia in your community. Marsha Berry, Education Director, Training to Serve, St. Paul Ways to Improve Your Organization's Reputation, Gain Client Trust and Increase Satisfaction Gain an understanding of your client's expectations and perspective. Explore ideas, meaningful tools and systems for improving communication, trust and satisfaction. Develop plans for anticipating situations that make for unhappy clients and service recovery. Learn how to implement action steps to create a culture of trust. Pamela Klingfus, Manager of Consulting Services, Health Dimensions Group, Minneapolis 3

4 3:15 p.m. CONCURRENT SESSIONS 4:15 p.m. ADJOURN 7. Abuse and Neglect Prevention - Taking a Systems and Patient Safety Approach Discuss recent trends in substantiated reports of abuse and neglect in assisted living and home care reports, and complaints received by the Minnesota Department of Health. Understand the positive correlation between having a culture of safety in your organization and the prevention of abuse. Explore the differences between human error, at-risk behavior and reckless behavior as causal factors in abuse and neglect and what you can do to address each more effectively. Take home actionable strategies you can use to assess risk of and prevent abuse and neglect. Julie Apold, Vice President of Quality and Performance Excellence, LeadingAge Minnesota, St. Paul 8. Keep Your Clients/Residents Home: Preventing Hospitalizations Discuss successful approaches and strategies to prevent hospitalizations. Describe how home health services can be utilized to prevent hospital readmissions. List available tools and resources designed to increase the acceptance of home health services. Angela Pokharel, Quality and Process Improvement Specialist, Minnesota Hospital Association, St. Paul; and additional presenters to be announced 9. Reducing Burnout Through Self-Care Appreciate the connection between one's own health and well-being and the ability to provide care for others. Explore evidence-based self-care practices that can help reduce stress and promote wellness. Take home ideas and suggestions for effective self-care practices you can use and teach to clients and colleagues. Laurie Anderson Sathe, Program Director/Associate Professor, Holistic Health Studies, Saint Catherine University, Minneapolis 4

5 INFORMATION LOCATION University of Minnesota Continuing Education and Conference Center 1890 Buford Avenue St. Paul, MN ACCOMMODATIONS A block of sleeping rooms is reserved at the Radisson in LOCATION Roseville in the LeadingAge Minnesota name at the special University of Minnesota Continuing rate of $109 plus tax. Reserve rooms by July 9, 2018 by Education and Conference Center calling and mention the ALHC block Buford Avenue St. Paul, MN SUGGESTED AUDIENCE: Clinical services directors in assisted living or home care programs Managers of assisted living, home care and housing-with-services settings Other interested professionals CONTINUING EDUCATION CREDITS Application is being made to the Minnesota Board of Examiners for Nursing Home Administrators for clock hour credits. This conference has been designed to meet the continuing education criteria for the Minnesota Board of Nursing. Some programs are relevant to the operation of housing- -with-services establishments and to the needs of its tenants and may be used toward the continuing education requirements of housing managers. LeadingAge Minnesota is an approved continuing education provider by the Minnesota Board of Social Work. The following programs have been designed to meet the continuing education criteria for Minnesota licensed social workers: Concurrent sessions #3, 5, 6 and 7. PRE-CONFERENCE SOCIAL Tuesday, July 24, 5:30 p.m. Norseman Distillery 451 Taft Street Northeast Minneapolis, MN When our two Associations get together, we re a spirited bunch! Creative cocktails and appetizers set the stage for this casual opportunity to connect with trusted colleagues from around the state or to let us introduce you around to new peers in your field! Our friends at Norseman Distillery (located just 3 miles from the conference) live by the motto Stay Humble, Hustle Hard and we know you do too, so plan to stop in and join us! Participants may also request a general certificate of attendance. HANDOUTS Participants will receive links to electronic handouts prior to the conference and are encouraged to print them in advance or download to view on a laptop or tablet. Complimentary Wi-Fi is available at the conference center. 5

6 REGISTRATION & FEES CONFERENCE REGISTRATION FEES Early Bird: On or before June 29, 2018 LeadingAge Minnesota and Minnesota Home Care Association members $150/person Prospective Members $230/person Regular Rate: After June 29, 2018 LeadingAge Minnesota and Minnesota Home Care Association members $200/person Prospective Members $280/person Registration fee includes continental breakfast, refreshment breaks and lunch. REGISTRATION INFORMATION LeadingAge Minnesota members: Register online at with your member user name and password. Confirmation of program registration is sent by within 3 working days and will include a paid statement or an invoice for unpaid registration. Contact Ashley Rogers arogers@leadingagemn.org for registration assistance or if your registration has not been confirmed. Minnesota HomeCare Association members: Complete the Registration Form and send to Ashley Rogers at arogers@leadingagemn.org. Cut-Off/Cancellation Registration is limited and on a first-received basis. The registration cut-off date/ cancellation deadline is July 19, All cancellations must be made in writing and are subject to a $25 processing fee. No-shows will be billed the full conference. LeadingAge Minnesota and the Minnesota HomeCare Association reserve the right to cancel the conference, individual sessions and/or substitute sessions as needed. For Further Information Ashley Rogers, Education Coordinator arogers@leadingagemn.org Melissa Stenberg, Education Manager mstenberg@mnhomecare.org