Torrance Memorial Earns 4-Star Patient Experience Rating

Transcription

1 VOLUME 9 ISSUE 5 May 2017 In This Issue ProgressNotes MONTHLY MEDICAL STAFF NEWSLETTER Torrance Memorial Earns 4-Star Patient Experience Rating...P 1 Positive Patient Feedback Reflected in Survey..P 2-3 How to Access the Wednesday CME Conference Schedule....P 3 Medical Executive Committee Approvals...P 3 Very Important Clinical Updates..P 4-7 Clinical FYI..P 8 Doctor s Day Celebration P 9-10 Medical Staff Calendar P 11 New Practitioners.....P 12 Physician/AHP Roster Updates...P 13 Torrance Memorial Earns 4-Star Patient Experience Rating Torrance Memorial Medical Center is proud to announce it has earned a 4-star patient experience rating from the Centers for Medicare and Medicaid Services as a result of the positive responses former patients provided on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey. The survey includes 32 data points measuring patients perceptions of their hospital experience. The survey time period was for discharges July 2015 June Every single member of the Torrance Memorial team should be proud of this achievement, which places us in the top 13% of hospitals in the state. During this period, 37 hospitals out of 292 in California achieved either 4 or 5 stars. Each of you impacts the quality of the experience our patients have during their stay. Thank you for taking the time to make each encounter caring and thoughtful. This achievement is particularly special because, while we have been working hard to improve the patient experience and earn four stars later this year, we achieved it early! Thank you! 1

2 Positive Patient Feedback Reflected in Survey Positive Patient Feedback Reflected in Survey Comments and Data by Mary Matson, Torrance Memorial Director of Service Excellence We receive many positive comments about physicians on patient experience surveys. Many of these comments reflect the good work being done to improve physician communication and show compassion. Here are a few examples (verbatim) followed by our current HCAHPS scores for Physician Communication. General Feedback about Physicians: Dr. explained what would happen after I left the hospital; appointments to see specialist were made for me - much appreciated. Very honest & explained everything. All physician contacts were good and informative- I was treated well. Specific Physician Feedback: I received everything I needed during my stay. The care and concern of the doctors not only helped me to be properly diagnosed, but saved my life. The day after my discharge, Dr Matin Hemmat called me at home to check on me, asking how my night was and if I'm doing OK. Today not many physicians make calls to patients at home. Dr. Hemmat is the most caring doctor, shows how much he enjoys his job and the caring for his patients. How lucky I am to have him as my doctor. My surgeon, Dr. Ali-Jones was amazing. She was kind, thoughtful and very immaculate in her care - she listened to what I had to say and kept me informed of all treatments, medications and what to expect. Very warm and gave me plenty of time with her. Very much appreciated. Dr. Rand was on top of the infection control. Went over medications, and was amazing how he controlled and resolved the infection - Both hospitalists - were attentive and checked on my care several times a day... Was able to communicate my needs to Dr. Ali-Jones easily. medical staff - Dr. Ali- Jones, Dr. David Rand, Dr. Kobayashi, and nursing staff included me in all decisions about my treatment. Very professional, warm and respective about my care. Would highly recommend Dr. Shrader! Dr. Rand is the best!! Dr. Bujor - the best. Dr. Rosenberg MD very professional excellent very grateful. Dr. McCann was amazing and great in our delivery, especially since he was a last minute back up for my OB. Wonderful bedside manner and great skill. My OB/GYN was out of town so I had a back up - back up Dr. & he was great! Dr. Naghi! Dr. Lorber was fabulous. Dr. Baker was amazing! I liked how she triaged me before I went back so orders were ready for me. She treated me like a human not a number. She came to check on me and was genuinely concerned. She even talked to my daughter! I really like how informed both the dr. and the male nurse kept me. I appreciated that the dr. listened to me and understood what I was saying. Ellen Baker, MD was amazing, kind, compassionate, professional and attentive to my concerns. Doctor was treated was absolutely incredible. I was very impressed with her! Dr. Ashley Sanello was a real trooper as my case was a bloody mess. Dr. Kennedy was kind & understanding - felt very your hospital. Was involved in a traffic accident, ER Dr. Kennedy & staff were outstanding! I was very impressed with Doctor Lent. She was very helpful & concerned. She is excellent. Excellent experience I was very pleased with Heidi Schoepflin PA she is very respectful, confident, thorough, humane, empathetic. Please praise her for her excellent service. I'm in the medical field and I was very impressed with Heidi. Wonderful experience overall. Nurse Heather & Dr. Matthew were fantastic. Dr. Gray was very nice, and took care of me quickly. I had received prostate cancer radiation treatments from Doctor Simko in the mid 1990 s. He was successful then in his job and I trust him to do likewise this time too. This is absolutely the best medical team ever! Dr. Endicott and her staff are extremely caring, nurturing, sensitive and they have a sense of humor. We are able to have fun with each other in spite of the circumstances. They rock! Dr. Jensen is amazing, caring and takes his time. So thankful for his care. Continued... 2

3 ...Continued Positive Patient Feedback Reflected in Survey How to Access the Wednesday CME Conference Schedule To access the schedule of Wednesday CME Conferences: Go to Torrance Memorial s For Physicians website Wednesday_CME_Conferences.aspx to view 2 months of upcoming activities Go to Torrance Memorial s TMI website home page scroll through the news items and click on Medical Staff Newsletter to view 1 to 2 months of upcoming activities located on the Medical Staff Calendar page Call the CME Program phone number at (310) and select Option 1 to hear a voice recording of 2 months of upcoming activities Obtain a copy of the CME notice listing 2 months of upcoming activities that is available as a handout at each Wednesday CME Conference View the flyer of the current Wednesday CME Conference that is attached to the bulletin board near Torrance Memorial s West Entrance and located at the end of the short hallway leading to the Central Tower For additional information please contact Anita Klecker, Health Sciences Librarian/CME Coordinator, at (310) or anita.klecker@tmmc.com. Medical Executive Committee Approvals Items approved at the last Medical Executive Committee meeting can be viewed by using this website link and selecting the particular month: If you have any questions, please contact the Medical Staff Services Department at (310)

4 Very Important Clinical Update 4

5 Very Important Clinical Update 5

6 Very Important Clinical Update 6

7 Very Important Clinical Update 7

8 Clinical FYI 8

9 Doctor s Day Celebration March 31, 2017 For your long hours.. For your caring and dedication. For your support and patient safety... 9

10 Doctor s Day Celebration March 31,

11 Medical Staff Calendar May 2017 Monday Tuesday Wednesday Thursday Friday :30p Cardiology. WT-D 12:30p Infection Control/P&T...WT-D 7:00a CV Review Conf.WT-D 12:30p CME Conference.HCC-1&2 7:00a Breast Tumor Board..WT-Aud 7:45a Gen Tumor Board..WT-Aud 12:30p Medical Staff PI...WT-D 7:00a Lung TumorBoard..WT-Aud 7:30a Lung Oncology...WT-Aud :30p Credentials....WT-C 6:00p Medical Executive..WT-D 7:00a Anesthesia Dept.WT-Aud 7:00a CV Review Conf.WT-D 12:30p CME Conference.HCC-1&2 7:00a Breast Tumor Board..WT-Aud 7:00a Cardiothoracic Surg...WT-D 7:45a GI Tumor Board...WT-Aud 12:30p Pediatric PI..WT-B 7:00a Lung TumorBoard..WT-Aud 7:30a IRB...WT-E 7:30a Oncology.....WT-D :00p Burn & Wound Surg...WT-C 7:00a Pancreatic/Hepatic & Colon/GI Oncol...WT-D 7:00a Practitioner Well Being..WT-C 12:30p Dept.WT-C 7:00a CV Review Conf.WT-D 7:00a Breast Tumor Board..WT-Aud 7:45a CNS Tumor Board.WT-Aud 8:00a Oncology Steering..WT-Aud 9:00a Emergency Dept.WT-D 12:30p Pediatric Dept..WT-Aud 7:00a Lung TumorBoard..WT-Aud :00a Robotic.WT-D 4:00p Bariatric...WT-C 12:30p OB/GYN Dept.WT-Aud :00a CV Review Conf.WT-D 12:30p Antibiotic Stewardship...WT-B 12:30p Bioethics..WT-C 3:00p Ortho COE Hip&Knee...WT-B 7:00a CV Review Conf.WT-D 7:00a Breast Tumor Board..WT-Aud 7:45a GI Tumor Board...WT-Aud 12:30p C-Section Ad-Hoc...WT-D 12:30p Credentials....WT-C 12:30p Health Info Mgmt...WT-B 12:30p Medical Staff IT...WT-Aud 7:00a Lung TumorBoard..WT-Aud CME CONFERENCES Wednesdays, 12:30 p.m. Hoffman Health Conference Center Torrance Memorial Medical Center is accredited by the Institute for Medical Quality/California Medical Association (IMQ/CMA) to provide continuing medical education for physicians. Torrance Memorial Medical Center designates this live activity for a maximum of 1 AMA PRA Category I Credit TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. For up-to-the-minute conference information call (310) or visit: Wednesday_CME_Conferences.aspx May 3, 2017 Diagnosis & Treatment of Gastroesophageal Reflux Raman Muthusamy, M.D. UCLA School of Commercial Support: None May 10, 2017 Advances in Thyroid Cancer Melanie Goldfarb, M.D. John Wayne Cancer Institute Commercial Support: None May 17, 2017 NO CONFERENCE May 24, 2017 NO CONFERENCE May 31, 2017 NO CONFERENCE June 7, 2017 Physicians & Good Samaritan Laws Matthew Souther, J.D. Neil Dymott Attorneys Commercial Support: None 11

12 Welcome to New Practitioners Duane E. Bridges, M.D. South Bay Electrophysiology 575 E. Hardy St., Ste. 306 Inglewood, CA Phone: (310) Fax: (484) Joshua M. Lichtman, D.O. Gelbart & Associates Psychological Services 3333 Skypark Dr., Ste. 220 Phone: (310) Fax: (310) Lisa G. Cook, M.D Century Park East, Ste. 203 Los Angeles, CA Phone: (310) Fax: (310) Erik J. Sirulnick, M.D. HealthCare Partners 3565 Del Amo Blvd., Ste. 203 Torrance, CA Phone: (310) Fax: (310) Carey A. Cullinane, M.D. 701 East 28th St., Ste. 411 Long Beach, CA Phone: (562) Fax: (310) Christopher M. Hoshino, M.D. South Bay Orthopaedic Specialists Crenshaw Blvd., Ste. 102 Phone: (310) Fax: (310) Howard C. Jen, M.D. UCLA Pediatric Surgical Associates Le Conte Ave. Los Angeles, CA Phone: (310) Fax: (310) Matthew M. Koehler, D.O. Coast Dermatology Medical Associates Hawthorne Blvd., Ste. 200 Phone: (310) Fax: (310) Nicole D. Lee, M.D. Family Practice Torrance Memorial Physician Network - Hermosa Beach 705 Pier Ave., Ste. A Hermosa Beach, CA Phone: (310) Fax: (310)

13 Physician/AHP Roster Updates Address Change Patrick L. Bui, M.D. UCLA Health Southbay Hospitalists Wilshire Blvd., Ste. 530 Los Angeles, CA Phone: (310) Fax: (310) Jessica E. Hawley, M.D. UCLA Health Southbay Hospitalists Wilshire Blvd., Ste. 530 Los Angeles, CA Phone: (310) Fax: (310) Jason Y. Kim, M.D. Pediatrics Healthcare Partners Medical Group - Sepulveda 2232 Sepulveda Blvd. Phone: (310) Fax: (310) Tricia M. Manalastas, P.A.-C Torrance Memorial Physician Network - ORTHO Crenshaw Crenshaw Blvd., Ste. 102 Phone: (310) Fax: (310) Stephen L. Nuccion, M.D. Torrance Memorial Physician Network - Ortho Hawthorne Hawthorne Blvd., Ste. 120 Phone: (310) Fax: (310) Phone/Fax Change Tanya Arvan, M.D. Phone: (310) Fax: (310) Keith T. Chumley, M.D. Family Practice Phone: (310) Fax: (310) Kristen M. Gutermuth, M.D. Phone: (310) Fax: (310) Anna Basile B. Mellor, M.D. Phone: (310) Fax: (310) Asim Rafique, M.D. Phone: (310) Fax: (310) Fred L. Reitler, M.D. Family Practice Phone: (310) Fax: (310) Scott Tong, M.D. Family Practice Phone: (310) Fax: (310) Suite Number Change Viktor E. Eysselein, M.D. Ste. Box MFI 400 Leave of Absence Iraj Akhlaghi, M.D. Gretchen J. Andersen, P.A. Laura T. Jong, M.D. Eunice M. Kohara, D.O. Thomas E. Lee, M.D. Pediatrics Akshay M. Mehta, M.D. Charles D. Turek, M.D. Arthur L. Wisot, M.D. OB/GYN Resignation Christen R. Mellano, M.D. Retired Rakhi Ram, M.D. Radiology Mahdi Yazdany, M.D. Internal & Nephrology Medical Group 2841 Lomita Blvd., Ste. 215 Phone: (310) Fax: (310) Keri R. Zickuhr, M.D. Torrance Memorial Physician Network - Ortho Hawthorne Hawthorne Blvd., Ste. 120 Phone: (310) Fax: (310) The Medical Staff Newsletter ProgressNotes is published monthly for the Medical Staff of Torrance Memorial Medical Center. Vinh Cam, M.D. Chief of Staff Robin S. Camrin, CPMSM, CPCS Vice President, Medical Staff Services & Performance Improvement A.Klecker-05/

14 Medical Staff Services 3330 Lomita Boulevard Phone: (310) Fax: (310) Mailing Label ProgressNotes Vol. 9 Issue 5 May 2017 MONTHLY MEDICAL STAFF NEWSLETTER ProgressNotes