Patient Satisfaction Report July 2011 to June 2012 Ending FY2012

Size: px
Start display at page:

Download "Patient Satisfaction Report July 2011 to June 2012 Ending FY2012"

Transcription

1 Patient Satisfaction Report July 2011 to June 2012 Ending FY2012 Georgia Health Sciences Medical Center Family Services Development

2 Report Conventions Throughout this report, the following icons are used to convey the tone of patient feedback: Positive Mixed Negative High Performer

3 Executive Summary Threshold (75 th ) Target (80 th ) High Performance (90 th ) Surveying Area Mean Score Pediatrics Surgery nd Ambulatory Surgery Emergency IP Behavioral Health th 6th 88th Exceeded Target Adult Inpatient th OP Behavioral th Exceeded High Performance Health Outpatient (Test & Treatment) th Physician Office Pediatric Inpatient st 65th GHSMC Overall Score 90.68

4 Health Care Champion Lawrence Evans has been selected as the next Health Care Champion. Earl has been Director of Food & Nutrition since February 2012 and has made and instant impact. He understands the value of providing great customer service to his clients. To make this happen, he meets with his team weekly to discuss patient satisfaction and ways to improve services. Most recently, he conducted a taste testing session with the Health Partners Advisory Council in which Patient Advisors voted on the quality of new menu items. In addition, he has enhanced the atmosphere of the Terrace Café. The staff have been given new uniforms, menus have calorie counts, and everyone provides service with a smile.

5 Health Care Champion Cont. Food & Nutrition Taste Testing with Health Partners Advisory Council

6 Inpatient Surveying Area 8 ADT South th 89th Exceeded Target Exceeded Target 6 South NSC st 72nd 6 Card and Telemetry North th 70th 4 South Med 5 West th 14th 3rd 4 West th Threshold (75 th ) Target (80 th ) High Performance (90 th )

7 Pediatric Inpatient Surveying Area 5C C PICU NICU E st 74th 47th 41st 60th Threshold (75 th ) Target (80 th ) High Performance (90 th ) Emergency Surveying Area PEME (Peds) EDOU (Obs) EMER (Adult) th 63rd 1st Threshold (75 th ) Target (80 th ) High Performance (90 th )

8 Outpatient Behavioral Health Surveying Area OP Behavioral Health th Exceeded High Performance Threshold (75 th ) Target (80 th ) High Performance (90 th ) Inpatient Behavioral Health Surveying Area 3 South th Exceeded High Performance 9 North th Threshold (75 th ) Target (80 th ) High Performance (90 th )

9 Ambulatory Surgery Surveying Area Ambulatory Surgery th Pediatrics Surgery Surveying Area Pediatric Surgery nd Threshold (75 th ) Target (80 th ) High Performance (90 th )

10 Outpatient Surveying Area Mammography Services th Exceeded Target OT st Speech Therapy Sports Medicine PT CAT Scan OB Ultrasound th 3rd 64th 15th EMG rd Endoscopy PT th 98th Exceeded High Performance GRTC th Exceeded Target Threshold (75 th ) Target (80 th ) High Performance (90 th )

11 Outpatient Surveying Area ACC Lab th Echocardiogram th EEG X-ray nd 93rd Exceeded High Performance Radiology Ultrasound Sleep Lab Gamma Knife th 6th 94th Exceeded High Performance Threshold (75 th ) Target (80 th ) High Performance (90 th )

12 Physician Office Surveying Area Plastic Surgery Neurosciences th 39th Pain Comprehensive Cancer Dermatology Eye Care Services nd 60th 54th 78th Exceeded Threshold Urology th Pediatrics Practice Site st Internal Medicine nd Threshold (75 th ) Target (80 th ) High Performance (90 th )

13 Physician Office Surveying Area Family Medicine th Sports Medicine Women s Health Cardiology th 37th 66th Exceeded Threshold Otolaryngology Orthopedics th 33rd MS Clinic CMC Neuroscience Post Transplant Pre Transplant rd 16th 81st 9th Exceeded Target Threshold (75 th ) Target (80 th ) High Performance (90 th )

14 Patient Experience Comments 3 Neuroscience: My husband was airlifted by helicopter from Macon, GA to your hospital. He suffered a very severe stroke and we were here for almost two weeks. I cannot put into words how wonderful the staff was to us. I was able to stay every day in his room. The nurses, doctors, and cleaning staff were all determined to take great care of us. 4 South: Daylin Finch on day shift was great. She was kind, gentle and compassionate. The night shift staff was not so much. 5 North: The staff was wonderful, from the doctors and nurses, to unit clerks and housekeeping, and especially the PCTs. All of my needs were met with exceptional care. Everyone went above and beyond to take care of me and my family. Tim Trent, with nutrition, was excellent as well. He spent time with me and my family to go over meal options and always had a smile on his face. I cannot say enough about the wonderful staff! 5 West: The doctor in charge of my health was very patient and you could really feel and see that she truly cared. After discharge, she called my family members and friends to give an update on my condition. She always asked if there was anything more she could do, or did my family/friends understand. 7 South: The professionalism and attention given to my wife was superior and I cannot speak more highly of the staff at the Georgia Health Sciences.

15 Patient Experience Comments Adult Neuroscience Clinic: The day of my appointment, my doctor's office was celebrating nurses week - the theme was Hawaiian; everybody had a smile on their face, with colorful lei's around their necks & some in grass skirts. It was truly a hoot! Even the skeleton "Bones" wore a lei & a grass skirt!! I am always treated well and have no complaints, but I truly enjoyed my visit on this day! Asthma Clinic: The staff in the children's ICU was awesome. My daughter has seasonal asthma and has been hospitalized in the past, but she has never been in ICU. The staff made me feel comfortable and kept me very informed. Each time my daughter was hospitalized it was with GHSU. I have always been pleased with the children's' units. I recommend the children's hospital to anyone with a sick child. Echocardiology: How I would love to see valet parking available at this facility! Everyone I encountered was courteous, efficient, professional & compassionate! GRTC: This was my first experience at this hospital and it was a pleasure to see all the smiling faces. I am 82 years of age and my diagnosis was a shock, but thanks to my doctors I am doing well without too many problems. Everyone was very attentive, helpful, and friendly.

16 Patient Experience Comments Dermatology services: Dr. Davis and her staff are good people. The care and mental support they gave me was a blessing. I wish more health care workers were like them. It would make healing a lot better. I give thanks for them daily. Thank you very much. Emergency Department: My visit was very pleasant; the staff was helpful. The worst part was parking. There weren t any empty spaces the patient parking deck. It was very upsetting knowing I had a hurt child and had to creep through the parking deck for 20 minutes to not find a spot. Endocrine Clinic: My nurse Elaine always makes my visit pleasant. However, there is one receptionist that makes my visits unpleasant. She's rude and she ignores you. She's not pleasant at all. Internal Medicine: Dr. Lee Merchen is exceptional and I could not be more pleased and grateful for the way she has cared for me in the few months I have been seeing her. I do not believe other physicians would have been as attentive, thoughtful, responsible and persistent in tracking down a diagnosis. I give her the highest possible praise.

17 Improvement Ideas Several times a day the waiting room needs to be checked. Staff should tidy the waiting room, rearrange the magazines, and if possible make sure relaxing music is playing. This adds to a pleasant environment that starts the visit off right. Acknowledge a patient's presence immediately, using eye contact, a smile and introducing yourself by name and title (or department). When possible, place yourself at the patient's eye level and ask how they would like to be addressed. Asking the patient "How are you most comfortable?" or "What are you most worried about?" are great ways to start a conversation with the patient and communicate a higher level of sensitivity to the their individual needs. Include risk managers in "executive rounding." This is a great way to see and perhaps prevent safety issues that may occur later. The risk manager may be able to provide how a safety issue can lead to a claim down the road. Remember to always acknowledge the patient and family members. Introduce yourself. Identify the process for the duration of the visit. Explain information and procedures clearly. Thank you for visiting GHSU. Also known as AIDET.

18 Patient-and Family-Centered Care means putting patient and families first. It means putting ourselves in their shoes and treating them like we would want to be treated. - Chris Miller Director, Facilities Services

The Patient Experience at Florida Hospital Learning Module for Students

The Patient Experience at Florida Hospital Learning Module for Students The Patient Experience at Florida Hospital Learning Module for Students 1 Introduction Adventist Health System and its East Florida Region hospitals welcome the privilege to provide a wellrounded learning

More information

Martin s Point US Family Health Plan Pre-Authorization Requirements

Martin s Point US Family Health Plan Pre-Authorization Requirements Martin s Point US Family Health Plan Requirements Requirements described below are for covered benefits only and this information is provided for summary purposes only. Please call 1-888-732-7364 for complete

More information

Provider Profile GENERAL DETAILS STATE/ PROVINCE: OTHERS (PLEASE SPECIFY): CONTACT DETAILS DESIGNATION NAME PHONE MOBILE

Provider Profile GENERAL DETAILS STATE/ PROVINCE: OTHERS (PLEASE SPECIFY): CONTACT DETAILS DESIGNATION NAME PHONE MOBILE Provider Profile Dear Valued Provider, Kindly fill up this form with the information requested below. Availability of accurate and detailed information about your facility will definitely help QLM staff

More information

The future of healthcare, today.

The future of healthcare, today. Born out of His Highness Sheikh Mohammed Bin Rashid Al Maktoum s vision of a healthier nation, Valiant Clinic, a multi-disciplinary outpatient clinic, is the trusted leader in providing internationally

More information

IT S MORE THAN A TAG LINE HERE AT THE IOWA CLINIC.

IT S MORE THAN A TAG LINE HERE AT THE IOWA CLINIC. Primary Care Services // Family Medicine // Internal Medicine // Pediatrics // Urgent Care Specialty Care Services // Allergy // Audiology/Hearing Technology // Cardiology // Cardiothoracic Surgery //

More information

Your Health Matters...

Your Health Matters... Fall 2012 Your Health Matters... Our Services 24 Hour Emergency Care A New Campus: Made possible by a community of patience, perseverance, and a strong partnership! Same Day Care Acute Care Skilled Care

More information

W EST BOCA. nurturing the healthy, happy growth of children

W EST BOCA. nurturing the healthy, happy growth of children W EST BOCA S E R V I C E S nurturing the healthy, happy growth of children we re equipped to provide quality health care for children from birth to age 18 Part of being a parent is providing your children

More information

Skilled, tender care for all stages of aging

Skilled, tender care for all stages of aging Skilled, tender care for all stages of aging No Regrets As we age, we all need personal, medical and emotional care. Geer Village supports seniors and their families through all the stages of aging with

More information

PowerChart Review Guide

PowerChart Review Guide PowerChart Review Guide How do I find: Administered Medications MAR Summary Admission History Nursing Charges IV Team, Respiratory Clinical Discharge Summary Content appropriate for next care provider

More information

Descriptions: Provider Type and Specialty

Descriptions: Provider Type and Specialty Descriptions: Provider Type and Specialty PROVIDER TYPE/SPECIALTY ADULT PRIMARY CARE Provides care for adults by treating common health problems, performing check-ups and providing prevention services.

More information

National Patient Experience Survey Mater Misericordiae University Hospital.

National Patient Experience Survey Mater Misericordiae University Hospital. National Patient Experience Survey 2017 Mater Misericordiae University Hospital /NPESurvey @NPESurvey Thank you! Thank you to the people who participated in the National Patient Experience Survey 2017,

More information

BONITA COMMUNITY HEALTH CENTER. Estero Committee of Community Leaders South Lee County Hospital Committee April 14, 2011

BONITA COMMUNITY HEALTH CENTER. Estero Committee of Community Leaders South Lee County Hospital Committee April 14, 2011 BONITA COMMUNITY HEALTH CENTER Estero Committee of Community Leaders South Lee County Hospital Committee April 14, 2011 Today s discussion Summary and status of the work done by the Freestanding Emergency

More information

Auditing and Monitoring in Smallville, U.S.A.

Auditing and Monitoring in Smallville, U.S.A. Auditing and Monitoring in Smallville, U.S.A. Able to Leap Short Buildings in a Single Bound... Or Maybe Two! Kirk Ruddell, CHC HCCA Compliance Institute April 23-26, 2006 Las Vegas, Nevada Background

More information

A Guide to Your Child s Hospital Stay

A Guide to Your Child s Hospital Stay A Guide to Your Child s Hospital Stay Thank you for choosing Blank Children s Hospital for your child s care. Our mission is to provide the Best Outcome, Every Patient, Every Time. As a parent or caregiver

More information

Healthwatch Knowsley Aintree University Hospitals Trust Service User Report Qtr. 1 ( )

Healthwatch Knowsley Aintree University Hospitals Trust Service User Report Qtr. 1 ( ) Healthwatch Knowsley Aintree University Hospitals Trust Service User Report Qtr. 1 (2016-17) 1 Contents About this report... 3 Snapshot... 3 Key... 4 Key Treatment & Care... 5 Key Facilities & Surroundings...

More information

NOT INTENDED FOR DISTRIBUTION TO PATIENTS

NOT INTENDED FOR DISTRIBUTION TO PATIENTS NOT INTENDED FOR DISTRIBUTION TO PATIENTS Thank you for completing this important questionnaire regarding your surgical visit. Your feedback is very important in helping us continue to provide the highest

More information

December to February Comments Patient Comments

December to February Comments Patient Comments December to February Comments Patient Comments Family Medicine Health Pavilion 12.05.2017 "first time in years I've had my pain issues addressed properly and provided relief without changing my active

More information

N/A 98.6% July - 31 July. Radiology Day Case Unit. Your recommend scores. Scores for all services (with > 4 reviews)

N/A 98.6% July - 31 July. Radiology Day Case Unit. Your recommend scores. Scores for all services (with > 4 reviews) Queen Alexandra Hospital Radiology Day Case Unit Date 01 July - 31 July Your recommend scores Average score for all questions 1 2 3 4 4.91 Reviews this period 69 Response rate N/A Star Score4.91 % Likely

More information

Presentation Objectives

Presentation Objectives HARDWIRING INPATIENT HOURLY ROUNDING at Self Regional Healthcare Connie L. Conner, RN, BSN, MHA Senior Vice President/CNO Self Regional Healthcare (Greenwood, South Carolina) Presentation Objectives To

More information

2016 ANNUAL PHYSICIAN COMPENSATION SURVEY

2016 ANNUAL PHYSICIAN COMPENSATION SURVEY 2016 ANNUAL PHYSICIAN COMPENSATION SURVEY Pinnacle Health Group s compensation data is based on mean compensation and/or base salary for 175 surveyed physicians and 160 healthcare organizations, covering

More information

Summary of DNV Findings. Applies to All Physicians

Summary of DNV Findings. Applies to All Physicians Summary of DNV Findings DNV A few weeks ago, we had our annual visit from DNV to evaluate our compliance with Medicare Conditions of Participation. Amongst the non-conformities identified in that visit

More information

A Letter from our CEO

A Letter from our CEO Compassionate, safe and quality healthcare close to home delivered by a family of devoted professionals. Las Colinas Medical Center, built in 1997, is a full service acute care facility offering a wide

More information

Co-opetition Amongst Hospitals

Co-opetition Amongst Hospitals Co-opetition Amongst Hospitals Cindy Bo Nemours Children s Health System Alfred I. dupont Hospital for Children Chief Strategy & Business Development Officer 1 What do these have in common? 2 What is co-opetition?

More information

Chemotherapy services at the Cancer Centre at Guy s

Chemotherapy services at the Cancer Centre at Guy s Chemotherapy services at the Cancer Centre at Guy s This leaflet aims to give you an overview of chemotherapy services at the Cancer Centre at Guy s. Chemotherapy services are delivered in two areas: Chemotherapy

More information

Opportunities and Challenges to Improve the Patient Experience: One Group s Practice

Opportunities and Challenges to Improve the Patient Experience: One Group s Practice Opportunities and Challenges to Improve the Patient Experience: One Group s Practice March 23, 2017 Presented by John F. Fitzgerald, MD, MBA President, Indiana University Health Physicians Executive Associate

More information

Patient Experience Survey Results

Patient Experience Survey Results Patient Experience Survey Results 2016-17 Acute Care Inpatient Acute Care Outpatient (Ambulatory) Oncology Outpatient (Ambulatory) Long Term Care Mental Health and Addictions Primary Health Care Acute

More information

DIRECTORY CARE (2273) N. 7th Street P. O. Box 1628 Grand Junction, CO An Affiliate of SCL Health

DIRECTORY CARE (2273) N. 7th Street P. O. Box 1628 Grand Junction, CO An Affiliate of SCL Health 90-9-CARE () www.stmarygj.org N. th Street P. O. Box Grand Junction, CO 0- An Affiliate of SCL Health Table of Contents Directory...- Main Floor Map... First Floor Map... Second Floor Map... Third Floor

More information

A whole new level of care. Lake Regional Clinic Eldon 416 S. Maple St., Eldon

A whole new level of care. Lake Regional Clinic Eldon 416 S. Maple St., Eldon A whole new level of care Lake Regional Clinic Eldon Lake Regional Clinic Eldon 46 S. Maple St., Eldon www.lakeregional.com/eldonclinic Newly Expanded to Meet Your Health Care Needs Lake Regional Clinic

More information

Our Providers and Locations. The island of Molokai and Lanai

Our Providers and Locations. The island of Molokai and Lanai Our Providers and Locations The island of Molokai and Lanai Your Medical Care Primary Care Providers This directory shows you where our primary care physicians and providers are located. We strongly encourage

More information

Vanderbilt University Medical Center Nurse Residency Program Summer 2018 Cohort

Vanderbilt University Medical Center Nurse Residency Program Summer 2018 Cohort Thank you for your interest in the upcoming Vanderbilt University Medical Center which will begin: July 9, 2018 Pediatrics, Women s Health, Critical Care July 23, 2018 Adult Acute Care Tracks, Vanderbilt

More information

STATEMENT OF PURPOSE

STATEMENT OF PURPOSE STATEMENT OF PURPOSE This is the Statement of Purpose for Hull and East Yorkshire Hospitals NHS Trust as required by the Health and Social Care Act 2008 (regulated Activities) Regulations 2014 Schedule

More information

HCA APR-DRG and EAPG Rebasing Revised February 2017

HCA APR-DRG and EAPG Rebasing Revised February 2017 HCA APR-DRG and EAPG Rebasing Revised February 2017 Inpatient and Outpatient Pricing Effective 11/01/2014 to Current Inpatient pricing From AP DRG to APR DRG HCA is using 3M Standard Weights Pricing goes

More information

ABOUT THE CONE HEALTH NETWORK OF SERVICES

ABOUT THE CONE HEALTH NETWORK OF SERVICES THE MOSES H. CONE MEMORIAL HOSPITAL (536 beds) Critical Care Services All system ICU patients are monitored with the help an electronic ICU monitoring system (VISICU ). Emergency Services Medical Intensive

More information

Renacres Hall Hospital Patient Engagement Report

Renacres Hall Hospital Patient Engagement Report Renacres Hall Hospital Patient Engagement Report Report summarising feedback from Patient Engagement activities between 5th November 2015 and 30th March 2016. V.2.3 V1.3 Introduction Healthwatch Lancashire

More information

Healthwatch Knowsley St Helens & Knowsley NHS Trust Patient Experience Report Qtr

Healthwatch Knowsley St Helens & Knowsley NHS Trust Patient Experience Report Qtr Healthwatch Knowsley St Helens & Knowsley NHS Trust Patient Experience Report Qtr. 1 2017-18 1 Contents About this report... 3 Snapshot... 4 Sentiment Tracker... 5 Friends & Family Test... 5 Key Themes...

More information

2013 PATIENT SURVEY REPORT SHENANDOAH VALLEY GASTROENTEROLOGY

2013 PATIENT SURVEY REPORT SHENANDOAH VALLEY GASTROENTEROLOGY 2013 PATIENT SURVEY REPORT SHENANDOAH VALLEY GASTROENTEROLOGY The staff at Shenandoah Valley Gastroenterology is committed to providing the best possible healthcare to all their patients. To ensure the

More information

Lake Health Systems Nurse Reference Guide

Lake Health Systems Nurse Reference Guide Lake Health Systems Nurse Reference Guide Learning Management System - Log onto LMS icon or using the following URL: https://lakehealth.csod.com ADP ipay Statements - You will need to register at: https://ipay.adp.com/ipay/login.jsf

More information

PROVIDER PARTICIPATION REQUEST FORM

PROVIDER PARTICIPATION REQUEST FORM PROVIDER PARTICIPATION REQUEST FORM Thank you for your interest in becoming a participating provider with Quartz. Your request will be evaluated for participation in all Quartz affiliate networks. In order

More information

A BETTER WAY. to invest in employee health

A BETTER WAY. to invest in employee health A BETTER WAY to invest in employee health A BETTER WAY to take care of business Rely on A BETTER WAY Manage costs Invest in employee health Build the future 2 May 9, 2013 Kaiser Permanente 2012. All Rights

More information

Children s Memorial Hermann Hospital Child Life Internship Information

Children s Memorial Hermann Hospital Child Life Internship Information Children s Memorial Hermann Hospital Child Life Internship Information Child Life Mission Statement: We, as Child Life professionals, strive to reduce the impact of stressful or traumatic life events and

More information

ESL Health Unit Unit Two The Hospital. Lesson Three Taking Charge While You Are in the Hospital

ESL Health Unit Unit Two The Hospital. Lesson Three Taking Charge While You Are in the Hospital ESL Health Unit Unit Two The Hospital Lesson Three Taking Charge While You Are in the Hospital Reading and Writing Practice Advanced Beginning Goals for this lesson: Below are some of the goals of this

More information

Effective Date. Patient Status Initial Inpatient Order. 1 of 5

Effective Date. Patient Status Initial Inpatient Order. 1 of 5 1 of 5 Effective Date The Admit Patient order has been redesigned to meet CMS guidelines. Effective May 8, 2012, three orders will replace the Admit Patient order: Patient Status Initial Inpatient Patient

More information

Mark Bethell, C.E.O.

Mark Bethell, C.E.O. Mark Bethell, C.E.O. Commitment to our Community Gateway Regional is committed to providing quality healthcare and improving services for citizens of Granite City, Madison, Venice and the surrounding areas.

More information

COOK COUNTY AND HOSPITALS SYSTEM Quarterly Report

COOK COUNTY AND HOSPITALS SYSTEM Quarterly Report 1600107 RESIGNATION 3/1/2018 AMBULATORY CLINIC MANAGER NEAR SOUTH NO NO 9519299 DISCHARGED 3/1/2018 AP CREDENTIAL SPECIALIST MEDICAL STAFF SERVICES NO NO 9524837 RESIGNATION 3/1/2018 CLINICAL NURSE I GEN

More information

Presentation Objectives

Presentation Objectives Driving Accountability through Leader Evaluations and the Monthly Meeting Model Bo Boulenger, MHA CEO, Baptist Hospital of Miami (Miami, FL) Mitch Hagins Coach, Studer Group (Gulf Breeze, FL) Presentation

More information

Hospital Admission: How to Plan and What to Expect During the Stay

Hospital Admission: How to Plan and What to Expect During the Stay Family Caregiver Guide Hospital Admission: How to Plan and What to Expect During the Stay Admission to the hospital can happen in various ways. You family member may be treated in the Emergency Room (ER)

More information

NEW BRUNSWICK HOME CARE SURVEY

NEW BRUNSWICK HOME CARE SURVEY NEW BRUNSWICK HOME CARE SURVEY MARKING INSTRUCTIONS: Please fill in or place a check in the circle that best describes your experiences with home care services. If you wish, a caregiver, friend, or family

More information

Compliments Received in January 2018

Compliments Received in January 2018 Compliments Received in January 2018 SDU Team Comment Adult Mental Health Wyre Forest Home Treatment Team X has been seen by the Wyre Forest Home Treatment Team for the past week. We feel she had a lot

More information

Basic Covered Benefits and Services

Basic Covered Benefits and Services Basic Covered Benefits and A prior authorization is when UnitedHealthcare Community Plan gives the doctor permission to perform certain services. Bed Liners Coverage Covered for members age 4 and up; Prior

More information

Some Practical Tips on Being a Senior Pediatric Resident at McMaster

Some Practical Tips on Being a Senior Pediatric Resident at McMaster Some Practical Tips on Being a Senior Pediatric Resident at McMaster This document is meant to provide practical information to help Junior pediatric residents transition to the Senior pediatric resident

More information

CUSTODIAL NURSING HOME CARE

CUSTODIAL NURSING HOME CARE CUSTODIAL NURSING HOME CARE Chiropratic Services Custodial Nursing Home Care DME Equipment and Supplies Incontinence Supplies: Diapers, briefs, wipes, gloves, pads Infusion (IV, Enteral) Services Outpatient

More information

FACILITY BASED SERVICES

FACILITY BASED SERVICES FACILITY BASED SERVICES Inpatient Hospital Care Elective Inpatient Admission or Elective Inpatient Surgery Inpatient Rehabilitation Care Skilled Nursing Facility Admission Non-Custodial Nursing Home Care

More information

APPLICATION For PRE ACCREDITATION ENTRY LEVEL FOR HOSPITAL

APPLICATION For PRE ACCREDITATION ENTRY LEVEL FOR HOSPITAL APPLICATION For PRE ACCREDITATION ENTRY LEVEL FOR HOSPITAL Issue No.: 01 Issue Date: July 2014 1 TIOL ACCREDITATION BOARD FOR HOSPITALS and HEALTHCARE PROVIDERS TIOL ACCREDITATION BOARD FOR HOSPITALS and

More information

Corporate Partners Program

Corporate Partners Program Mercy Health Foundation St. Louis Mercy Health Foundation 615 S. New Ballas Road St. Louis, MO 63141 Office: 314-251-1800 Fax: 314-251-1801 mercyhealthfoundation.stl@mercy.net Corporate Partners Program

More information

VICE PRESIDENT NURSING SERVICES

VICE PRESIDENT NURSING SERVICES VICE PRESIDENT NURSING SERVICES Van Wert County Hospital Van Wert, Ohio Prepared by WK Advisors December 5, 2012 2 OVERVIEW OF THE ORGANIZATION Van Wert County Hospital (VWCH) is an independent, non-profit

More information

FACILITY BASED SERVICES

FACILITY BASED SERVICES CUSTODIAL NURSING HOME CARE Chiropratic Services Custodial Nursing Home Care DME Equipment and Supplies Incontinence Supplies: Diapers, briefs, wipes, gloves, pads Infusion (IV, Enteral) Services Outpatient

More information

Special edition: Celebrating Our Surgical Success

Special edition: Celebrating Our Surgical Success April 23, 2015 Celebrating surgical success Special edition: Celebrating Our Surgical Success This is incredible progress in improving access to surgery for patients over the past five years, and it is

More information

Services That Require Prior Authorization

Services That Require Prior Authorization Services That Require Prior Authorization Some of the services listed in the Medical Benefits Chart are covered only if your doctor or other network provider gets approval in advance (sometimes called

More information

2014 Accreditation Report The University of Kansas Medical Center

2014 Accreditation Report The University of Kansas Medical Center 2014 Report s current of Degree and Certificate Programs Audiology - AUD GR Council on Academic in Audiology and Speech-Language Pathology (CAA) Cont. Accred. 2009 8 years 2016 Clinical Laboratory Sciences

More information

Health Alliance. Utilization Management Changes Overview. Maxine Wallner Director Provider Services. February 2017

Health Alliance. Utilization Management Changes Overview. Maxine Wallner Director Provider Services. February 2017 Health Alliance Utilization Management Changes Overview February 2017 Maxine Wallner Director Provider Services Agenda Decision Overview Utilization Management Program Changes Expansions and modifications

More information

Understanding Health Care in America An introduction for immigrant patients

Understanding Health Care in America An introduction for immigrant patients Patient Education Understanding Health Care in America An introduction for immigrant patients The health care system in the United States is complex. Some parts of the system are different in different

More information

Terri D. Nuss, MS, MBA Vice President, Patient Centeredness Baylor Health Care System HCAHPS PUBLIC TRUST

Terri D. Nuss, MS, MBA Vice President, Patient Centeredness Baylor Health Care System HCAHPS PUBLIC TRUST Terri D. Nuss, MS, MBA Vice President, Patient Centeredness Baylor Health Care System HCAHPS PUBLIC TRUST Best in Class, Best in Industry. To be trusted Zagat AAA 5-Star Diamond Awards First Class Siskel

More information

Commitment to EXCELLENCE. NEWSLETTER Winter 2016 WOUND CLINIC HARD-TO- WOUND. page 6 INSIDE. Capital Improvements. CEO Report.

Commitment to EXCELLENCE. NEWSLETTER Winter 2016 WOUND CLINIC HARD-TO- WOUND. page 6 INSIDE. Capital Improvements. CEO Report. Commitment to EXCELLENCE NEWSLETTER Winter 2016 WOUND CLINIC HEAL S HARD-TO- TREAT WOUND page 6 INSIDE CEO Report 2 Capital Improvements 3 Celebration 8 EXCELLENCE in Healthcare CEO Report Happy New Year!

More information

Contacts for Job Shadow Opportunities

Contacts for Job Shadow Opportunities 1 Administration A hospital administrators main role is to plan and oversee the health services that the hospital provides. Erin Soteco Administrative Assistant Sr to Administration 319-369-8094 Erin.Soteco@unitypoint.org

More information

Health Care Services Guide

Health Care Services Guide Health Care Services Guide 2 University Hospitals Samaritan Medical Center University Hospitals Samaritan Medical Center UH Samaritan Medical Center is a nonprofit, community-based health care system offering

More information

Guest Relations for Students

Guest Relations for Students Guest Relations for Students Guest Relations Tift Regional Health System s (TRHS) culture as an organization and the principles of human relationships by which we operate are reviewed in this program.

More information

Molina Healthcare of Illinois Prior Authorization Codification List Q ILUM182.1

Molina Healthcare of Illinois Prior Authorization Codification List Q ILUM182.1 Q3-2018 ILUM182.1 MOLINA HEALTHCARE OF ILLINOIS 2018 PRIOR AUTHORIZATION CODIFICATION LIST The Molina Healthcare of Illinois (Molina) is reviewed for updates quarterly, or as deemed necessary to meet the

More information

SITE PROFILE CORNER BROOK

SITE PROFILE CORNER BROOK SITE PROFILE CORNER BROOK Western Memorial Regional Hospital 1 Brookfield Avenue P.O. Box 2005 Corner Brook, NL A2H 6J7 709-637-5000 Site Information: Western Memorial Regional Hospital (WMRH), located

More information

APPEARANCE Professional Appearance Facility and Environmental Appearance COMMUNICATION

APPEARANCE Professional Appearance Facility and Environmental Appearance COMMUNICATION St. James Parish Hospital has six Standards of Performance that reflect our commitment to achieving service excellence and developing a culture of safety and quality. These standards enhance our mission

More information

Frequently Asked Questions (FAQ) The Harvard Pilgrim Independence Plan SM

Frequently Asked Questions (FAQ) The Harvard Pilgrim Independence Plan SM Frequently Asked Questions (FAQ) The Harvard Pilgrim Independence Plan SM Plan Year: July 2010 June 2011 Background The Harvard Pilgrim Independence Plan was developed in 2006 for the Commonwealth of Massachusetts

More information

Welcome to 7.3 Neurosurgery

Welcome to 7.3 Neurosurgery Patient & Family Guide 2017 Welcome to 7.3 Neurosurgery www.nshealth.ca Welcome to 7.3 Neurosurgery You or your family member have been admitted onto the Neurosurgery unit 7.3. This unit is for people

More information

Inova. Alexandria Hospital

Inova. Alexandria Hospital Inova Alexandria Hospital About Us Inova Alexandria Hospital was founded in 1872 to meet the healthcare needs of the Alexandria community. Originally situated in the heart of Old Town Alexandria, the hospital

More information

Let s talk about Hope. Regional Hospice and Home Care of Western Connecticut

Let s talk about Hope. Regional Hospice and Home Care of Western Connecticut Let s talk about Hope Regional Hospice and Home Care of Western Connecticut Hospice is about hope. There are many aspects of hope in the care Regional Hospice and Home Care of Western CT provides. Hope

More information

HomeHospital (Rambam) Database Tables and Fields

HomeHospital (Rambam) Database Tables and Fields TECHNION - Israel Institute of Technology The William Davidson Faculty of Industrial Engineering and Management Center for Service Enterprise Engineering (SEE) http://ie.technion.ac.il/labs/serveng/ HomeHospital

More information

Unifying Real-Time Mobile Rounds with Follow Up Care Calls to Improve Patient Experience and Outcomes

Unifying Real-Time Mobile Rounds with Follow Up Care Calls to Improve Patient Experience and Outcomes Unifying Real-Time Mobile Rounds with Follow Up Care Calls to Improve Patient Experience and Outcomes Sue Murphy, RN BSN MS Chief Experience Officer Becker's 3rd Annual Health IT + Revenue Cycle 2017 1

More information

2007 Community Service Plan

2007 Community Service Plan 2007 Community Service Plan 169 Riverside Drive Binghamton, NY 607-798-5111 www.lourdes.com MESSAGE from the CEO Dear Friends, Providing community benefit is an important part of our Mission. It represents

More information

Information for patients

Information for patients Information for patients 18-Weeks Maximum Waiting Time from Referral to Treatment (RTT): What does this mean for you? Your rights under the NHS Constitution You have the right to access NHS services within

More information

WELCOME. to LDS Hospital

WELCOME. to LDS Hospital WELCOME to LDS Hospital Table of Contents Welcome to LDS Hospital Healing for Life 1 Our Healing Commitments 1 Our Commitment to Quality & Safety Advance Directives 2 Protecting your Privacy 2 Patient

More information

ST. TAMMANY PARISH SCHOOL BOARD SCHEDULE OF BENEFITS

ST. TAMMANY PARISH SCHOOL BOARD SCHEDULE OF BENEFITS PLAN NAME ST. TAMMANY PARISH SCHOOL BOARD SCHEDULE OF BENEFITS St. Tammany Parish School Board Active Employee Plan PLAN'S ORIGINAL BENEFIT PLAN DATE PLAN'S AMENDED BENEFIT PLAN DATE GROUP NUMBER 78B03ERC

More information

Benvarden Residential Care Homes Limited

Benvarden Residential Care Homes Limited Benvarden Residential Care Homes Limited Benvarden Residential Care Homes Limited Inspection report 110 Ash Green Lane Exhall Coventry West Midlands CV7 9AJ Date of inspection visit: 14 January 2016 Date

More information

Visiting the Coronary Intensive Care Unit (CICU)

Visiting the Coronary Intensive Care Unit (CICU) Visiting the Coronary Intensive Care Unit (CICU) Welcome to our unit We know that this is a difficult time for you and your family. The staff in the Coronary Intensive Care Unit (CICU) at Toronto General

More information

COMPASSIONATE CONNECTED CARE: CLINICAL STRATEGIES TO REDUCE PATIENT SUFFERING

COMPASSIONATE CONNECTED CARE: CLINICAL STRATEGIES TO REDUCE PATIENT SUFFERING COMPASSIONATE CONNECTED CARE: CLINICAL STRATEGIES TO REDUCE PATIENT SUFFERING Christina Dempsey, MSN, MBA, CNOR, CENP Chief Nursing Officer Press Ganey 2014 Press Ganey Associates, Inc. Objectives Understand

More information

Form 990, Part III Statement of Program Service Accomplishments Year Ended June 30, 2009

Form 990, Part III Statement of Program Service Accomplishments Year Ended June 30, 2009 Form 990, Part III Statement of Program Service Accomplishments Year Ended June 30, 2009 Children s Hospital of The King s Daughters (CHKD) is the only facility of its kind in Virginia, serving the medical

More information

Present transplant program information to the patient in a logical manner.

Present transplant program information to the patient in a logical manner. Advanced Achievement in Transplant Management Getting Prepared Part 1 Section Overview This section of the AATMC will address the aspects of transplant management from a managed care nursing perspective.

More information

COLLEGE OF PHYSICIANS AND SURGEONS OF NOVA SCOTIA SUMMARY OF DECISION OF INVESTIGATION COMMITTEE D. Dr. Courtney Mazeroll

COLLEGE OF PHYSICIANS AND SURGEONS OF NOVA SCOTIA SUMMARY OF DECISION OF INVESTIGATION COMMITTEE D. Dr. Courtney Mazeroll COLLEGE OF PHYSICIANS AND SURGEONS OF NOVA SCOTIA SUMMARY OF DECISION OF INVESTIGATION COMMITTEE D Dr. Courtney Mazeroll OVERVIEW Dr. Courtney Mazeroll is a family physician, licensed to practise medicine

More information

ANNUAL REPORT Witness the transformation of healthcare

ANNUAL REPORT Witness the transformation of healthcare ANNUAL REPORT 2013 Witness the transformation of healthcare A message to our community See Change, Harris Health System s FY2013 Report to Our Community, shares recent accomplishments and successful efforts

More information

HERTFORD COUNTY HEALTH CARE RESOURCE GUIDE

HERTFORD COUNTY HEALTH CARE RESOURCE GUIDE HERTFORD COUNTY HEALTH CARE RESOURCE GUIDE HERTFORD COUNTY PUBLIC HEALTH AUTHORITY This guide is a listing of health care resources developed and made available to benefit the citizens of Hertford County.

More information

Dermatology. Anesthesiology and Perioperative Medicine. Emergency Medicine. Respiratory Care. Anesthesiology Research. Dermatology Externship

Dermatology. Anesthesiology and Perioperative Medicine. Emergency Medicine. Respiratory Care. Anesthesiology Research. Dermatology Externship Anesthesiology and Perioperative Medicine Anesthesiology Research ANES 5002 Course Description: This course is designed to introduce the student to scientific discovery, experimental design, methodology,

More information

Caldwell Medical Center Departments

Caldwell Medical Center Departments Caldwell Medical Center Departments Surgery Medical / Surgery Same Day Surgery Lab Education Administration Special Care Unit Women s Center Admission Emergency Services Radiology Cardiac Rehab Admission

More information

What Your Patient Experience Data is Telling You Kris White, RN, BSN, MBA The Patient Experience: Improving Safety, Efficiency, and CAHPS

What Your Patient Experience Data is Telling You Kris White, RN, BSN, MBA The Patient Experience: Improving Safety, Efficiency, and CAHPS This presenter has nothing to disclose. What Your Patient Experience Data is Telling You Kris White, RN, BSN, MBA The Patient Experience: Improving Safety, Efficiency, and CAHPS April 23, 2013 This presenter

More information

HOSPITAL UTILIZATION DATABASE

HOSPITAL UTILIZATION DATABASE Medical Facilities Utilization Reporting System HOSPITAL UTILIZATION DATABASE Broward Regional Health Planning Council, Inc. 915 Middle River Drive, Suite 120 Fort Lauderdale, FL 33304 Phone: (954) 561-9681

More information

SECTION V. HMO Reimbursement Methodology

SECTION V. HMO Reimbursement Methodology SECTION V. HMO Reimbursement Methodology Overview V-2 SFHN s Financial Responsibility Provider Payment Methodology Chart Primary Care Physicians V-4 Overview Capitated Primary Care Services Services Reimbursed

More information

News SEPTEMBER. Hospital Outpatient Quality Reporting Program. Support Contractor

News SEPTEMBER. Hospital Outpatient Quality Reporting Program. Support Contractor Volume 1, Issue 4 Hospital Outpatient Quality Reporting Program Support Contractor News SEPTEMBER 2011 In This Issue... Emergency Department Arrival and Departure Times Page 2 Hospital OQR Benchmarks Page

More information

Kennebec Valley Chamber of Commerce August 21, 2013

Kennebec Valley Chamber of Commerce August 21, 2013 Kennebec Valley Chamber of Commerce August 21, 2013 Keep high-quality health care services in the Kennebec Valley region; reducing the need to travel to Portland or Bangor Over the last year, we have added

More information

Child Life Staff Contact Information

Child Life Staff Contact Information Child Life Staff Contact Information Meagan Krizek-Fonseca Volunteer and Special Event Manager (407) 303-5600 ext. 110-6392 Meagan.Krizek@flhosp.or Pediatric Medical Surgical Units Heather Lazarus Pediatrics

More information

Visitor s guide MOUNTAIN VIEW CAMPUS VISITING GUIDELINES

Visitor s guide MOUNTAIN VIEW CAMPUS VISITING GUIDELINES Visitor s guide MOUNTAIN VIEW CAMPUS VISITING GUIDELINES Welcome to El Camino Hospital. Please take a few moments to look over our visiting guidelines. We offer an open visiting policy At our main hospital,

More information

DOD SPACE PLANNING CRITERIA CHAPTER 110: GENERAL JUNE 1, 2016

DOD SPACE PLANNING CRITERIA CHAPTER 110: GENERAL JUNE 1, 2016 DOD SPACE PLANNING CRITERIA CHAPTER 110: GENERAL JUNE 1, 2016 Originating Component: Defense Health Agency Facilities Division Effective: Releasability: No Restrictions Purpose: This issuance: To provide

More information

FAMILY MEMBERS % STAFF % PROFESSIONALS % TOTAL %

FAMILY MEMBERS % STAFF % PROFESSIONALS % TOTAL % CLIENT GROUP NUMBER OF SURVEYS SENT OUT NUMBER OF SURVEYS RETURNED PERCENTAGE RETURNED SERVICE USERS 24 6 25% FAMILY MEMBERS 33 12 36% STAFF 109 43 39% PROFESSIONALS 10 7 70% TOTAL 176 68 38% Note: The

More information

MANKATO CLINIC Job Description

MANKATO CLINIC Job Description Director of Clinical Operations Organizational Relationships: Employee receives direction from the CEO and works cooperatively with patients, physicians and staff. Position Overview: The Director of Clinical

More information

Schedule of Benefits

Schedule of Benefits Schedule of Benefits ANTHEM Small Business Health Options Program (SHOP) This is a brief schedule of benefits. Refer to your Anthem Certificate of Coverage (Booklet) for complete details on benefits, conditions,

More information