N/A 98.6% July - 31 July. Radiology Day Case Unit. Your recommend scores. Scores for all services (with > 4 reviews)

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1 Queen Alexandra Hospital Radiology Day Case Unit Date 01 July - 31 July Your recommend scores Average score for all questions Reviews this period 69 Response rate N/A Star Score4.91 % Likely to recommend 98.6% % Unlikely to recommend 1.4% Scores for all services (with > 4 reviews) Reviews by score this period Extremely unlikely Unlikely Neither/Nor Likely Extremely likely Don't know

2 Queen Alexandra Hospital Radiology Day Case Unit Date 01 July - 31 July Reviews by patient's age Female Male Care by staff excellent & very caring, Dr Woodhouse first class for my proceedure, thankyou No improvements required that were obvious. Treated well. Informed well of all procedures very good after care. Staff were great. Gene was extremely good, very attentive. Nurses were thoughtful and keen to meet my needs and very supportive. Very caring and friendly. Nursing care excellent. Medical care excellent. Could not fault any aspect of care received.

3 Dealt in a friendly professional manner when necessary and also left me alone (in the right wing) when I needed tat they they did not need to care for me. A lovely friendly jolly atmosphere. A little more privacy for private conversations. Well looked after by very professional and friendly staff. No improvement necessary. My care was excellent, staff were checking me every so often and were friendly and helpful. Informative, friendly and professional staff, very satisfied with the procedure and after care. Well looked after, pleasant staff. Friendly, helpful and informative the whole experience was comfortable, warm, professional and noting was too much trouble. A huge thank you to the whole team. Very polite and helpful and caring. Very professional and friendly care given. Felt very comfortable with all staff. The doctor and nursing were very helpful with me. Everything was fully explained and the care was first class. On time, efficient and very kind. Can't think of any improvement.

4 The speed and way they handled and took great care of me The care that all the staff given. One off the best dept I have been. Fandly, helpful, well done to all of you and thank you all. The professionalism and kindness of everyone was truly great. I have never met such smiling nurses before. It certainly removed many nervousness I felt and was terribly reassuring. Treatment is very good, friendly helpful. Claire radiographer was exceptional Everything was fine. No improvements. Nurses very good. Staff prompt and helpful. The care was great - No improvement needed Care from staff. Working today was fantastic could ask for better, (no receptionist on main desk on arival so didnt know were to go). Every member of staff were all very kind and caring I was very scared and they were wall so too to me. Attention and kindness information Everything was explained well, and I was put at ease and reassured by friendly nurses, and taken great care off. Very welcoming. Very efficient. Excellent service, from all members of staff.

5 From the moment I entered the unit the care I recieved was very professional & I was kept informed every step of the way during after & before my op. The aftercare I recieved from Judy & Toni was second to none fantastic Every one in the dept were great and treated me well Care was great Nice and quiet Staff was great Very caring. My care was very good. Everyone was very helpful and cheerful. Signage from the main corridor. The staff were good but the waiting was a bit annoying Well taken care of. Procedure explained thoroughly, (which included benefits and risks) and all staff were helpful and caring. Staff are very friendly, reassuring and explained everything, checking we understood etc. Judi was very helpful. It was lovely to be seen on arrival with no waiting around. A * service. Thank you. Everyone very helpfull Care has been excellent. My husband received constant care whilst in the unit

6 Care was really good nurses and doctors were nice, helpful and caring. Waiting times could be improved, waited an hour before seeing the doctor, but I understand that sometimes doctors are running late. All aspects of care were very good. Staff were extremely courteous. The courtesy & friendliness of staff, & their willingness to listen. Nothing can be improved, the care was great. The nurses were very good. I was very well looked after, everything was explained to me in a caring and understandable way. I felt very comfortable and in good hands. Everyone was efficient and caring. Don't know I don't see there's need for improvement. The care from the nurses and doctors was excellent. Friendly staff making sure all was ok at all times. Everything is calm, efficient and clearly explained. Everyone very friendly and caring. Use of Christian name very welcome. Waiting time was rather lengthy but I understand that was due to unusual Very pleased with all the staff and the way they looked after me. Thank you so much. Very professional and caring approach. Very smiley (competent) and listening skills. Thank you. Every aspect of the care from start to finish was absulutely excellent and would like to thank all the staff for their kindness as well Well looked after by nurses & doc's

7 Everybody very helpful. I was treated with concern, respect & kindness Taking great care of patient and always checking all is well. Very good and caring explained all as went along. Everyone has been so kind and kept me informed from start to finish. Can't think of anything to improve. No improvement could be made. Excellent service. Staff brilliant. Tea nice as well. Good service from very considerate nurses. Great communication from everyone. Boredom is the main issue. In today's world everyone is connected on line so a WIFI link to the internet would make a massive difference to relieving the tension. (Good) being informed about what is happening, at all time. Wonderful treatment. I could not have wished for better care than all the nurses and doctors. Thank you very much. Everything excellent. Very good nursing. Very good doctor until terrific sense of humour.? The care and attention has been excellent quick and very caring staff.

8 Very happy with care. Nurses/ RDA doctor put me at ease. Excellent care. A little waiting on admission, other than that all was excellent. Care was on time, very friendly and efficient. Everything was explained very well. A good experience. Cannot think of anything to improve. Excellent care and attention, no pain in biopsy. This list only contains reviews where permission to publish has been given by the reviewer

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