Visitor s Guide. A complete guide to hospital facilities and their locations

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1 Visitor s Guide A complete guide to hospital facilities and their locations

2 General Information Visiting Hours We welcome your visit with loved ones while they are at MemorialCare Saddleback Medical Center. To maintain the healthiest environment possible and to avoid infections, please ensure visitors with a fever, cough, runny nose, sore throat or other symptoms wait until they are completely well before visiting. General visiting hours are between 6 am 8 pm with varying hours for certain units. After hours access to the hospital is restricted through the Emergency Department. To promote infection control, and to the extent possible, no more than two visitors should be at the patient s bedside at any one time. Please check with the charge nurse on the nursing unit for more specific visiting information. Smoking Smoking is prohibited on the entire Saddleback Medical Center campus, including outdoor areas, grounds and parking areas. Gift Shop The Gift Shop offers a wide variety of gifts, greeting cards, flowers, snacks, and personal items. All proceeds go directly to Saddleback Memorial Foundation to help provide quality health care to the community. Hours: Monday through Friday from 9 am 7 pm, Saturday from 9 am 4 pm and Sunday from 10 am 4 pm For more information call ATM ATMs are located on the basement level of the main hospital near the cafeteria and in the lobby of the Medical Office Tower. Cell Phone Charging Stations Available in the visiting waiting areas.

3 Interpreter Services Translation services are available for a variety of languages. Services are also offered for the hearing impaired. Please ask a nurse if you need assistance. Social and Spiritual Services Social workers and chaplains are available to counsel patients and families with social, emotional and financial needs as well as provide spiritual care and support. Please ask your nurse if you need assistance. Physician Referral The MemorialCare Physician Referral Service offers free information about the education and specialties of more than 3,000 physicians. Please visit memorialcare.org/saddleback or call MEMORIAL ( ) for more information. Concerns or Questions If there is a concern regarding patient care, please notify the charge nurse or supervisor. A Patient Relations Coordinator can assist with problems or concerns that have not been resolved by the charge nurse or supervisor. To reach our Patient Relations Coordinator, please call Our business hours are Monday - Friday, 8 am to 4 pm. Voic s will be returned the next business day.

4 Saddleback Medical Center Café Located on basement level The Saddleback Medical Center Café offers a wide variety of hot and cold food and beverage options. Vending machines and microwave ovens are available 24-hours-a-day adjacent to the cafeteria. The cafeteria also offers Starbucks coffee and a Grab & Go section, including outdoor patio seating for your enjoyment. Monday Friday Saturday Sunday (Grill closed) Breakfast Grill Lunch Dinner Breakfast 8:45 am 10:00 am Lunch 11:00 am 1:45 pm Dinner 4:30 pm 8:30 pm 6:45 am 10:00 am 10:30 am 8:30 pm 11:00 am 1:45 pm 4:30 pm 8:30 pm Room Service Guest Meals are available for purchase for those wishing to dine with their friend or relative during their hospital stay. We accept major credit and debit cards. Breakfast $8 Lunch or Dinner $10. (Lunch or dinner includes an entrée, two sides, a beverage and dessert or fruit.) To place an order, call DINE (3463) between 6:45 am and 7 pm. It is our pleasure to serve you!

5 Important Numbers Main Operator ext. 0 Patient Relations Coordinator Admitting/Registration Medical Records Patient Accounting/Billing Saddleback Medical Center Pharmacy CVS 24-hour Pharmacy Lab Corp Quest Diagnostics MemorialCare is a nonprofit integrated healthcare delivery system that includes leading hospitals Long Beach Medical Center, Miller Children s & Women s Hospital Long Beach, Community Medical Center Long Beach, Orange Coast Medical Center, and Saddleback Medical Center; award-winning medical groups MemorialCare Medical Group and Greater Newport Physicians; Seaside Health Plan; and convenient outpatient health centers, imaging centers, surgical centers and dialysis centers throughout Orange and Los Angeles Counties. MemorialCare Saddleback Medical Center Health Center Drive, Laguna Hills, CA memorialcare.org/saddleback Visit memorialcare.org/saddleback to find a physician, learn about our services or explore employment opportunities.

6 Hospital Facilities and Locations D Rest and Relaxation Areas Emergency Services ER Registration Obstetrics Patients (between the hours of 8:00 pm - 6:00 am only) Main Hospital Basement Cafeteria Conference Rooms 1-8 Medical Records ATM Internet Café public computers Volunteer Services D Cafeteria patio (outdoors) 1st floor Admitting/Registration Operating Rooms Surgery Waiting Area Blood Donor Center Radiology Radiology Waiting Area Cath Lab/CVOU Cardiology Recovery Room/PACU Pre-Op (1 East) Saddleback Memorial Foundation Senior Plus D Atrium (indoors) D Gift Shop D Chapel D Courtyard with fountain and seating area (outdoors) D Florence Joyner Flo Jo statue and seating area (outdoors) 2nd floor ICU Cardiac Telemetry (2 East) Care Coordination - Case management and discharge planning Pulmonary Function Lab Short Stay Unit (2 West and 2 North) D Serenity Room (ICU) 3rd floor Surgical/Orthopedics/Neurology (3 East) Medical Oncology (3 West) D Serenity Rooms (3 East and 3 West) The Women s Hospital 1st floor Postpartum rooms Lactation consulting 2nd floor NICU Labor, Delivery, Recovery, Postpartum rooms (LDRP) Obstetrics ORs Taj Mahal Medical Center (Quest Diagnostics) Saddleback Valley Medical Center (Lab Corp) Medical Office Tower Basement The Surgical Center at Saddleback - Operating Rooms and Waiting Area 1st floor The Surgical Center at Saddleback - Registration Inpatient Pre-Admit Lab/Testing Outpatient Imaging Outpatient Pharmacy ATM Satellite Gift Shop Floors 2-6 Physician Offices Heart and Wellness Center and Breast Center Breast Center (1st floor) Physical Therapy/ Rehabilitation Services (1st floor) Transitions Boutique (2nd floor) Diabetes Clinic (2nd floor) Osteoporosis Clinic (2nd floor) Fitness First Gym (2nd floor) Cardiac Rehabilitation (2nd floor) Pulmonary Rehabilitation (2nd floor) Nutrition Counseling (2nd floor) Cancer Institute Radiation Oncology Genetic Counseling PET/CT Imaging Ronda Del Rossmoor TAJ MAHAL MEDICAL CENTER Ronda Del Rossmoor Calle De La Plata Paseo de Valencia Calle De La Plata Visitor Parking Calle De La Louisa CANCER INSTITUTE NO HOSPITAL OR MOT PARKING POST OFFICE Main Hospital Taj Mahal Medical Center Women s Hospital Emergency Room Laguna Hills Mall/Five Lagunas MEDICAL OFFICE TOWER LAB CORP Calle De La Magdalena MEDICAL OFFICE TOWER AMBULANCE NO HOSPITAL OR MOT PARKING Paseo de Valencia Cancer Institute Medical Office Tower Calle De La Louisa WOMEN S HOSPITAL MAIN HOSPITAL ER VISITOR AND PATIENT PARKING SHUTTLE HOURS MONDAY FRIDAY 8 AM 6 PM Parking Lot Saddleback Valley Medical Center Laguna Woods Village Health Center Drive Paseo de Valencia Entrances Breast Center Heart & Wellness Center Outpatient Rehab BREAST CENTER memorialcare.org/saddleback

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