Northeast Ohio Case Management Network Newsletter NEOCMN. By Terri Mrosko

Transcription

1 Northeast Ohio Case Management Network Newsletter March 2011 President's Column Volume 17 / Number 2 CASE IN POINTE Care Management Team Helps with Post-Acute Care for Patients! Hope everyone is doing well, professionally and personally. It s been a busy month for the Board members and committees. We are anticipating a hectic, but fulfilling year. Thank you to the Board and committees for all their hard work now and yet to come! Members, I hope it is evident to you how much effort everyone is making for a successful year! The Conference Committee is excitedly completing the finishing touches for the April conference. Attendees are guaranteed to enjoy the speakers, vendors and networking! The Education & Planning Committee have almost all the slots for speakers filled throughout the year and will be contacting the potential speaker for the October mini-conference. Membership continues to grow. The membership committee is exploring novel ideas and untapped resources for enticing new members. More to follow!! We need your involvement more than ever. This is your organization and the nominating committee invites Letter continued on page 3. Table Of Contents Meeting Minutes 2 Conference Exhibitor Form 4 Conference Participant 5 Brochure Bulletin Board 7 By Terri Mrosko Reprinted from Cleveland.com. Case managers play a vital role in the care management of patients that are being discharged from a hospital. They work with patients and their families to formulate a plan when a patient requires special arrangements such as physical and mental rehabilitation services, hospice care, skilled nursing, or other post-acute needs. Many care management personnel are registered nurses or social workers. Sue Gatchel has worked at Cleveland Clinic as a case manager for 13 years. She currently helps patients who are leaving the surgical or medical intensive care unit at the Clinic s main campus. She primarily works with patients who have had tracheotomies and are ventilatordependent to find long-term acute care hospitals to continue respiratory and physical rehabilitation. As a registered nurse, Gatchel first moved into case management after losing a previous job as a nurse manager at another hospital. In addition to a Bachelor s of Science degree in registered nursing from St. John College of Cleveland, Gatchel holds a master s degree in Public Administration from Cleveland State University. In April, she will sit for the Certified Case Manager exam, which is a requirement for her job. Studying for the national exam really helps us evaluate our role by allowing us to understand what case management is and how it can support patients and their families, Gatchel explained. The job entails working with insurance companies for precertification and arranging for transportation and admission to follow-up facilities for patients. She spends time discussing each case with the family and medical team, including physicians, nurses, other case managers, and social workers. You really have to be able to multitask because a lot of things and cases are happening at the same time. You have to be organized and present a clear picture regarding the patient, Gatchel said. You also need empathy to handle people who are very sick and deal with families who are experiencing a lot of stress. Gatchel said her job as a case manager is one of the most satisfying of her career, particularly because she learns a tremendous amount. Physicians pull her in for consultations and are always ready to answer a question, which helps her to learn and grow in the position, she said. Social work s role in care management Marlene Silbermann, a licensed social worker at South Pointe Hospital, handles care management for intensive care and emergency department patients. She has been a social worker for 19 years, with 17 of those years being in a hospital setting. Many of Silbermann s patients and their families are dealing with endof-life issues. My job requires someone who is able to formulate a plan at the beginning of a day, knowing that the plan can CM continued on page 3.

2 Northeast Ohio Case Management Network OFFICERS 2011 President Karen Hooven (330) VP / 2012 President-Elect Cheryl Waters (216) Secretary Sheryll Jarus (330) Treasurer Robert Larocca (216) COMMITTEE CHAIRS Conference Co-Chairs Carol Dahl Rochelle Garrett Karen Hooven Education & Planning Co-Chairs Bobbie Birch Jennifer Smith Cheryl Waters Legislative Chair Jane Perkins Membership Co-Chairs Sue Sammons Charlene Szunyog Nominating Chair Gale Franko Special Event Chair: Geraldine Lazzaro CCM Review Class Mary Lou Klingshirn EDITORIAL POLICY Opinions expressed in articles or features are those of the author and do not necessarily reflect the views of or the editor. The editor reserves the right to edit, accept or reject contributions, whether or not solicited. CASE IN POINTE! Laura O Neill, Editor & Designer Mailing Address: P.O. Box Cleveland, OH Voice Mail: Web: neocmn@juno.com oneill397@windstream.net General Meeting Minutes January 19, 2011 A special THANK YOU to our January exhibitors Gulf South Medical Supply National Healing Corporation and Summa's Home Infusion Pharmacy We appreciate your support! President Karen Hooven called the meeting to order at 6:05 PM. Karen introduced the Board members. She also announced that the drawing for the winner to accompany her to the Annual CMSA Conference in San Antonio, Texas in June would be drawn at the March General meeting. All paid members as of the Monday before the meeting (March 14, 2011) will be entered into the drawing. Treasurer's Report Bob Larocca stated that a CPA Review of 2010 will be conducted later this year. He did note that there was an increase in golf outing revenue and that there was a decrease in revenue from membership, conference, general meeting and interest income areas. Our general expenses increased as did our conference expenses. Education & Planning Cheryl Waters asked for suggestions for speakers and to please let her know if anyone knows of vendors that would like to exhibit at a general meeting. Nominating Committee Gale Franko announced which offices would be up for reelection in November. A summary was provided of the benefits of becoming an officer of. Conference Committee Carol Dahl reported that all conference speaker slots were filled. If anyone would like to sponsor or exhibit at the conference, please contact her.. Special Events Peggy Greenlee announced that the golf outing is tentatively scheduled for July 29, 2011 at Astorhurst Country Club. A review of other venues is being conducted. CCM Review Class Anne Llewellyn will conduct a CCM Review Class at the Sheraton Cleveland Airport hotel on August 6, Please save the date. Legislative Committee Jane Perkins reported on Nurses Day at the Statehouse which is March 23. Membership Committee Charlene Szunyog reported that membership prior to the general meeting was at 189. At the meeting, 53 individuals either renewed or joined for a total membership of 241 members. Old Business, Case In Pointe!, March Page 2 None Exhibitors for today's meeting are Gulf South Medical Supply, National Healing Corporation, and Summa's Home Infusion Pharmacy. The speaker was Timothy Boehnlein, Assistant Director of Domestic Violence Center, MA of Counseling Psychology. His topic was "Stalking Behavior and Its Victims: Identification and Intervention." Submitted by, Sheryll Jarus Secretary 2011

3 CM continued from page 1. change at any time throughout the day. I have to be flexible to deal with family meetings and crises and still keep an optimistic attitude, said Silbermann, who graduated from Cleveland State University with a bachelor s degree in social work. Silbermann was drawn to a career in social work through her parents and grandfather s influence. She also credits a strong faith and the desire to help others in difficult times. She said it is important for those who are considering a career in social work to explore what type of setting is best for them. One of the things that Silbermann enjoys best about her job is getting to know the life history of each patient, as well as who they are and how they got to where they are now. Also, there isn t a day that goes by that she doesn t learn something new, she said, whether from patients, their families, and staff, including physicians, nurses or housekeeping and dietary personnel. I ve been very fortunate, too, that I ve had veteran social workers that gave me good advice. I ve been able to grow as a social worker, taking on larger and more complex case loads because of the encouragement I ve received from them over the years, Silbermann said. Certifications help define case management workers Case management is a collaborative process for formulating and implementing plans that are associated with a patient s health and human service needs. It involves evaluation, advocacy, communication, coordination, and resource management skills. A master s degree is standard for many medical and health service case management positions. Many have advanced degrees in health services administration, long-term care administration, health sciences, public health, or public administration. Others are registered nurses or social workers who specialize in case management. Certified Case Manager is a nationallyaccredited case manager credential that underscores expertise, knowledge and professional experience in handling VocWorks Seeks Field Case Managers VocWorks is seeking Field Case Managers in the North Central Ohio region. Experience with the Ohio workers compensation system and a licensure as a CCM, CRC, CDMS, CVE or COHN required. Our Field Case Managers use field-based case management to help injured Ohioans by developing and monitoring rehabilitation plans for prompt, safe recovery and return to work. To apply, go to EOE, M/F/D/V. patients with serious or complex medical conditions and/or catastrophic injuries and illnesses. Certification is not necessarily required by the state to practice as a case manager but it may be a requirement for some positions, including those in nursing care facilities. The Certified Social Work Case Manager specialty credential is available through the National Association of Social Workers. To be eligible, candidates must hold current NASW membership and a bachelor s of science in social work from an accredited institution. They must also have completed 1,500 hours of paid, supervised post-graduate work experience. The median average salary in the U.S. for case managers is $67,782, according to national salary surveys. Submitted by Gale Franko and Polly Zehnder-Swader. Letter continued from page 1. your participation. Please consider running for office. At upcoming member meetings, the officers will stay afterward to invite questions you may have about the responsibilities involved in the office. The Special Event Committee is exploring different golf courses for the golf outing and will report on the final choices! On August 6 th, we are again lucky to offer the CCM review course taught by Anne Llewellyn! Set aside the date to attend. The Board meets one month prior to every general meeting and discusses the progress the committees are making FREE H2RMinutes: Accountable Care a bi-weekly e-newsletter created to deliver the latest news about the accountable care environment. CCMC's board-certified case managers have demonstrated expertise, experience and knowledge in the case management industry, and by including H2RMinutes: Accountable Care in your Inbox, you'll take your knowledge further by being better updated and prepared to embrace the changing health care industry. toward meeting s goals this year. At the March meeting, you will receive a survey asking what you like and don t like about the organization and ways to improve. It is important to complete this survey as the summarized data will be considered for based on your feedback. And don t forget, if you have your dues paid up by March 14 th, you are eligible to be in the drawing to attend the CMSA conference in San Antonio in June. The winner will be announced at the March 16 th meeting. Hope to see you there! Page 3 Case In Pointe!, March 2011 Karen Take advantage of this free offer, and share this website with your colleagues and co-workers. Sign up today! com/servlets/ cfd?xr4=&formts= %20 09:15:

4 Northeast ohio Case MaNageMeNt Network (NeoCMN) 17 th annual CoNfereNCe & exhibit LaCentre Conference & Banquet Facility Westlake, Ohio April 141 & 15, 2011 The smart vendor goes where the customers are! Participation as a sponsor or exhibitor at s Annual Conference and Exhibit personally introduces your cutting edge services and products to a broad range of health care professionals. In our 17 th year, we anticipate over 500 attendees from case management companies, insurance companies, third party administrators, hospitals, home care, hospice, independent case managers, state funded and regulatory agencies. Register as a sponsor or exhibitor for the 2011 conference and be a part of this exciting networking opportunity! SPONSORSHIP BENEFITS For each day of the conference sponsorship the fee includes: One on one networking to boost your sales. Your company address and telephone number listed in the Exhibitor/Sponsor Directory (which is shared with the Northeast Ohio health care community). A copy of the participant attendance list. SPONSORSHIP OPPORTUNITIES AND COSTS ** Platinum Sponsorhip options $2,000 ** Gold Sponsorship options $1,000 Exhibitor (2 days) $ 750* Exhibitor (1 day) $ 375* Concurrent Session Sponsor $ 300 Breakfast and AM Break Sponsor.. $ 550 PM Break, Beverage Sponsor $ 250 *A maximum of 4 representatives per exhibit per day allowed. **See website for details on sponsorship packages: Our Mission Statement Northeast Ohio Case Management Network promotes educational and networking opportunities for health care professionals involved in the practice of case management related activities. SPONSORSHIP DEADLINES 12/15/10 $100 Deposit due for entry in the promotional brochure. 2/1/11 Last day to cancel. Cancellations MUST be received in writing. No refunds after 3/1/10. 2/15/11 Payment in full. REGISTRATION IS EASY! To reserve your sponsorship, please complete the attached reservation form and submit it with your $100 deposit by 12/15/10. This will assure that your company s name is listed in the Conference Participant brochure and in the folder. Full payment must be received by 2/15/11. Once your reservation form and deposit are received, a confirmation letter will be mailed to you. You will receive additional instruction 4 weeks prior to the conference. Reservations are accepted on a first come, first serve basis. For questions, please contact:, PO Box , Cleveland, OH (800) s Tax Identification Number is Exhibitor & Sponsor Registration Form (PLEASE PRINT) NAME COMPANY ADDRESS CITY, STATE, ZIP TELEPHONE NO. FAX NO. REGISTRATION PROCESS 1) Select Sponsorship Type (check box) Platinum $2,000** Gold $1,000** Exhibitor (2 days) $ 750* Exhibitor (1 day) $ 375* Concurrent Session Sponsor $ 300 Breakfast, AM Break Sponsor $ 550 PM Break, Beverage Sponsor $ 250 * A maximum of 4 representatives per exhibit per day allowed. ** See website for details on sponsorship packages: 2) Select Payment $100 deposit enclosed Full payment enclosed Charge my MasterCard / VISA / Discover / American Express / Diners Club (print) ACCOUNT NUMBER EXPIRATION DATE AMOUNT $ RECEIPT MAILED TO: NAME ADDRESS CITY, STATE, ZIP AUTHORIZED SIGNATURE 3) Please check all information on registration form. 4) Clip and mail to:, PO Box , Cleveland, OH Website: One-Day Booths Sold Out, Case In Pointe!, March Page 4

5 has demonstrated our relevance within the healthcare industry by the execution of and commitment to our mission of promoting education, networking and professionalism in the practice of case management related activities. Take advantage of this ideal opportunity to network with your peers, competitors and providers. Come join us at this year s conference! Visit our website: SPONSORS AND EXHIBITORS Apria Healthcare & Coram Attentive Home Health Services Bayada Nurses Boardman Medical Supply CarePoint Partners of Youngstown Community Care Ambulance Cooperative Health Partners Crossroads Hospice Edgepark Medical Supplies Extendicare Fresenius Medical Care Grace Hospital Hamlet Village Hanger P & O Hanson Services Healthsouth Rehab Hospital in Erie Hillside Hospital Hospice of the Western Reserve Hyperbaric Medicine & Wound Healing Center Wooster Community Hospital KCI Kingston of Vermilion Legacy Health Services Life Care Centers of America M.C. Mobility Systems MEDCORP Medtronic MetroHealth Medical Center Northcoast Infusion Network Philips Lifeline Progressive Quality Care Facilities Rae-Ann Skilled Nursing & Rehabilitation Centers Regency Hospital Cleveland West Sprenger Healthcare Systems St. Jude Medical Triumph Hospital Mansfield Vrable Healthcare Companies Wound Healing Center South Pointe Hospital 2010 CONFERENCE SCHEDULE Friday, April 15 Thursday, April 14 7:30-18:15 Registration Continental Breakfast Sponsor: Northcoast Infusion Network 8:15-8:30 President s Opening Welcome Karen Hooven 8:30-10:00 Keynote Epidemiology James Campbell, MD Sponsor: Fresenius Medical Care 10:00-10:15 Break - Sponsor: Northcoast Infusion Network TRACK I TRACK II TRACK III 10:15-11:30 Pediatric Palliative Care Coronary Artery Disease: Diagnosis and Risk Assessment Ohio Nursing Law & Rule SESSION 1 Mary Kay Tyler, RN, MSN, CNP James K. O Donnell, MD Eileen D Aurelio, RN, CWCN, CCCN, RAC-CT Sponsor: Hospice of the Western Reserve Sponsor: Bracco Diagnostics 11:30-1:15 Luncheon Keynote Emerging Roles in Transition of Care LUNCH Ann Llewellyn, RN-BC, MS, BHSA, CCM, CRRN Lunch Sponsor: Sprenger Healthcare Keynote Sponsor: Dorland Health 1:30-2:45 Independent Medical Evaluations for Bad Boys and Girls How Fast Can You Recognize Stroke Ethics SESSION 2 Harry Popovich, MD, MPH Kathy Burns, BSN, RN-BC,CEN Pamela Gleisser, LISW-S 2:45-3:00 Break - Sponsor: 3:00-4:15 Service Dogs for Mobility and Hearing Impaired Visual Implication after Acquired Brain Injury Health Care Reform SESSION 3 Gwen Dudek Alexander Andrich, OD, FCOVD Lisa Bateson, BA 4:15 CEU Distribution 7:30-8:15 Registration Continental Breakfast Sponsor: 8:15-8:30 President s Opening Welcome Karen Hooven 8:30-10:00 Keynote Healthcare Workers and Ethics Kris Kuhlman Sponsor: Vrable Healthcare Companies 10:00-10:15 Break - Sponsor: TRACK I TRACK II TRACK III 10:15-11:30 Nursing Law Smoking Cessation Beyond Al Anon: Chemical Dependence & Family SESSION 1 Eileen D Aurelio, RN, CWCN, CCCN, RAC-CT Jan Bahle, MSN, RN CNS, CTTS Elizabeth Bonnano, MD Neila Sender, BA, MED, LPCC 11:30-1:15 Luncheon Keynote Coaching People To Do Their Best LUNCH Patty Cisco, MBA, BA LUNCH - Corn Dusted Tilapia / Vegetarian: Pasta Arrabbicata Lunch Sponsor: Sprenger Health Care Systems Keynote Sponsor: Wound Health Center South Pointe Hospital We cannot meet specialized dietary requirements. 1:30-2:45 RACs,/MICs/MACs - What Are They and How We Deal with Them? Update on HIV/AIDS Superbugs SESSION 2 Mary Legerski, RN, Esq. MPA, MBA, CPC, CHC Jason McMinn, LISW-S Holly Anne Streb, RN, BSN Kristina Langshaw, LISW-S 2:45-3:00 Break - Sponsor: 3:00-4:15 Street Drugs What Works in Dementia Care: Practical Tips for Professionals Developments in the Treatment of Chronic Pain SESSION 3 Robert Walling Adrianne Green, LISW-S Kutaiba Tabbaa, MD 4:15 CEU Distribution *Must attend the entire day to receive CEU certificates LUNCH - Panko Crusted Chicken / Vegetarian: Pasta Primavera We cannot meet specialized dietary requirements. *Must attend the entire day to receive CEU certificates Northeast Ohio Case Management Network () (OH-220, 1/1/2013) is an approved provider of continuing nursing education by the Ohio Nurses Association (OBN ), an accredited approver by the American Nurses Credentialing Center s Commission on Accreditation. Awarding of contact hours does not mean that ANCC, OBN or ONA endorses any product. 6.5 RN and 6.5 CCM contact hours have been awarded for each day; Social Work contact hours have been applied for each day. For area hotel accommodations and directions to the LaCentre Conference and Banquet Facility go to: *LaCentre Conference and Banquet Facility is handicapped accessible. CANCELLATION AND REFUND POLICY: Cancellations received prior to April 7th will be refunded minus a $25.00 handling fee. Cancellations received on or after April 7th will not be refunded. Participant Registration Form ANNUAL CONFERENCE 2011 April 14 and 15 Registration deadline April 7, 2011 On site registration NOT AVAILABLE NAME TITLE STREET ADDRESS CITY STATE ZIP TELEPHONE (W) INCLUDE AREA CODE TELEPHONE (H) INCLUDE AREA CODE COMPANY NAME Please provide RN/LPN/LSW license number for CEUs Please circle CEUs you will need: RN LPN CCM LISW/LSW Are you a current member? (please circle) YES NO To become a member, pay the membership and/or registration fees by April 7, 2011 o $295 Both days/new Member (includes membership dues) o $220 Both days/existing Member o $270 Both days/non-member o $185 Thursday/New Member o $185 Friday/New Member o $135 Thursday/Non-Member o $135 Friday/Non-Member o $110 Thursday/Existing Member o $110 Friday/Existing Member Do you require vegetarian meals? o YES o NO We cannot meet specialized dietary requirements. Method of Payment: CHECK: Make check payable to Northeast Ohio Case Management Network () CREDIT CARD: Check credit card type: o MASTERCARD o VISA o DISCOVER o AMERICAN EXPRESS o DINERS CLUB ACCOUNT NUMBER EXPIRATION DATE BILLING ADDRESS CITY STATE ZIP TOTAL AMOUNT CHARGED $ SIGNATURE Place this registration form in an envelope and return to:, P.O. Box , Cleveland, Ohio or fax this form and credit card information to: Page 5 Case In Pointe!, March 2011

6 Care Management Update One Passion One Goal Many Talents By Sue Collier. Article reprinted. Medicare Question: An 86 year old female was taken to the hospital after she fell out of bed at the nursing home and fractured her left humerus. The patient has a history of a previous left shoulder replacement 15 years ago. An orthopedic surgeon is consulted and recommends surgery to maintain reasonable function of the shoulder; however, the family chose not to pursue surgical intervention. The patient was started on oral medications and was stable. The ED documentation indicated that this was a social admission pending rehabilitation placement as the patient did not want to go back to the same facility. This one day stay should be provided as: A. Inpatient admission B. Outpatient observation services C. Extended recovery D. Patient should have stayed in ED for monitoring Medicare Answer: B Outpatient observation services. The documentation does not support that this inpatient admission was medically reasonable and necessary. CMS does not allow payment for services for the convenience of the patient, provider or family. Inpatient care would only be required if the patient s medical condition, health or safety would be significantly and directly jeopardized if care was provided in a less intensive setting. This is also true for continued hospitalization, when the patient s condition warrants discharge. Delays in discharge, when the patient is appropriate for discharge, are subject to medical necessity denials. Managing Denials Simply put, a denial is a lack of expected payment from a payer. Insurers have implemented a number of utilization management programs in an attempt to remain profitable. Two strategies they use are complete denial of reimbursement for hospital days and downgrading of reimbursement. There are more than 250 remittance codes that denote different types of denials % of all claims are denied or rejected Typically, about 50% of denied claim amounts are not recovered. Hospitals typically lose 3-4% of their net revenue each year from denials. Source: Advisory Board Denials management success comes from aggregating data, identifying trends, and focusing efforts appropriately. By promoting crossdepartmental cooperation, focusing on the breakdowns in various steps in the claims life cycle, denial percentages can be reduced. Some of our hospitals have revenue cycle/denials management meetings with the multidisciplinary team, where process breakdowns are identified and addressed. We will be looking forward to expansion of this practice in One of the denial types that Care Management can impact is the no authorization denials. Patient Financial Services (PFS) provides us with monthly data for the regional hospitals; main campus will be included for Approximately 50% of the no auth denials are attributed to Care Management. They can be categorized as follows: Change in level of care 12% Did not fax clinicals or complete 9% Did not precert entire LOS 12% Did not start case 26% Retro authorization obtained by UR 2% Started, but case denied by payer 40% With the average cost of a denial ranging from $11,000 - $28,200 depending upon the hospital, we have much to gain by reducing denials. Submitted by Karen Hooven. Career Corner Cleveland Clinic - Case Managers FT, PT and Weekender options available. Learn more and apply at www. clevelandclinic.org/caremanagement. CompOne Managed Care CompOne Managed Care of Boardman, Ohio has an opening for an RN Case Manager. Contact Pam Webb at , X115. Share position openings by posting 1-2 lines on our website or in the next issue of the newsletter. Ads can also be purchased for a nominal fee. Contact Laura O'Neill for details. Meeting Stats January 19, 2011 # RSVPs by deadline 100 RSVPs by meeting date 133 Actual member attendees 137 Actual guest attendees 3 Members who made a 12 reservation, but did not attend Members who did not make a 17 reservation, but attended Guests who made a 0 reservation, but did not attend Guest who did not make a 2 reservation, but attended Do not distribute brochures and/or flyers at our meetings unless you are the meeting exhibitor. Donated Cell Phones For DVC Used cell phones are made into smaller, more concealed phones for emergency calls. Cell phones & batteries are needed, chargers, cases, and manuals are not. Contact Bobbie Birch with questions at , Case In Pointe!, March Page 6

7 Bulletin Board Next Meeting Date The next general meeting is March 16, The speaker for the evening is Heather Ligus, BA whose topic is "Stress Management in Older Adults." The meeting location is St. Michael's Woodside, 5025 East Mill Road, Broadview Heights, Ohio. St. Michael's phone number is Call by March 11 th to RSVP. RESERVATIONS ARE MANDATORY If you are interested in exhibiting at this meeting, please Laura O'Neill at or call Northeast Ohio Case Management Network () (OH- 220, 1/1/2013) is an approved provider of continuing nursing education by the Ohio Nurses Association (OBN ), an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. Awarding of contact hours does not mean that ANCC, OBN or ONA endorses any product. Education If in need of CEUs from past meetings, send a letter to stating the meeting date of the CEUs missing, along with a self-addressed stamped envelope to:, P.O. Box , Cleveland, OH Phone calls or s will not be accepted Meeting Exhibitors is in need of general meeting exhibitors for this year. The cost to exhibit a general meeting is $500. The cost to exhibit at the November networking meeting is $850. Exhibit fees include appetizers for two (2) representatives at one of the first five (5) continuing education meetings and dinner for two (2) representatives at the November meeting. Fees also include a 50 word company description in 's newsletter Case in Pointe! If interested, please contact Laura O'Neill by phone message ( ) or by at oneill397@ windstream.net. is on Facebook! Check us out! You can find information fast from your I-Pods. You can also post messages. Even though our events are listed on Facebook, please continue to call in registrations and cancelations for meeting attendance. Let me know your comments and suggestions by sending an to oneill397@windstream.net. Social Work Update Social Work clock hours were approved for the January 2011 general meeting. Certificates have been mailed. If you did not receive your certificate, please leave a message for Laura O'Neill at After verifying attendance, a certificate will be sent. Commission for Case Manager Certification Address: PO Box St. Paul, MN Phone: Fax: support@ccmchelp.org Website: Page 7 Case In Pointe!, March 2011

8 Northeast Ohio Case Management Network PO Box , Cleveland OH See Conference Participant Registration Form on Page 5 St. Mi c h a e l's Wo o d s i d e 's general meetings are held at St. Michael's Woodside, 5025 East Mill Rd., Broadview Hts., OH located at Interstate 77 and Wallings Road. Their telephone number is (440) Personalized directions to St. Michael's Woodside can be found on their website or on MapQuest.com. Meeting Reservations Register for a meeting by calling 's voice messaging system at (800) by the reservation deadline. Meeting registration begins at 5:30 PM and continues until the business meeting starts between 6:00 and 6:15 PM. The speaker presentation begins at 6:30 and continues for an hour. Sign-in is required for CEU credit Events Meeting Topic / Speaker RSVP By January 19 "Stalking Behavior and Its Victims: January 14 Identification and Intervention" Speaker: Timothy Beohnlein, MA March 16 "Stress Management in March 11 Older Adults" Speaker: Heather Ligus, BA May 18 "The Impact of Cancer: Strategies May 13 to enhance family coping skills" Speaker: Kristina Austin July 20 "TBA" July 15 Speaker: TBA September 21 "TBA" September 16 Speaker: TBA November 16 Networking/Holiday Wednesday, Members Only November 11 Conference & Exhibit Thursday, April 14 & Friday, April 15, 2011 LaCentre Conference & Banquet Facility, Westlake Golf Outing Friday, July 29, Tentatively at Astorhurst Country Club, Walton Hills Mini Conference - 2 hour ceu program TBA