TEAM. good T.J. HEALTH COLUMBIA CLINIC. Tell us something NOVEMBER 27, T.J. Health Columbia Clinic. 902 Westlake Drive Columbia

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1 TEAM NOVEMBER 27, 2017 Tell us something good T.J. HEALTH COLUMBIA CLINIC The T.J. Health Columbia Clinic is a great resource for medical care in the Columbia community, along with the T.J. Health Columbia Primary Care Clinic which was featured in last week's newsletter. The Columbia Clinic provides compassionate, quality care to the pediatric community on Tuesdays and Thursdays. Alisha Risen, APRN, serves patients from birth to 18 years of age, including children with special needs. (Alisha also treats pediatric patients in the T.J. Health Greensburg Clinic on Monday, Wednesday and Friday each week.) They provide well baby/child exams, school and sports physicals, immunizations, treat acute illness and injuries, and manage chronic illnesses in conjunction with specialists. Front row, L to R: Kandace Webster, APRN, and Alisha Risen, APRN, CPNP. Back row, L to R: Margaret Bloyd, PSA, and Tara Ervin, LPN. In addition, Kandace Webster, APRN, sees adult patients in the Columbia Clinic on Tuesday and Friday afternoons. (Kandace also sees patients at the T.J. Health Columbia Primary Care Clinic each week.) The newest providers to treat patients at the Columbia Clinic are our Pulmonary Clinic providers. Dr. Carlos Kummerfeldt, Laura Howard, APRN, and Amanda Parsons- Cole, APRN, now provide convenient pulmonary care to the Columbia community on Mondays and Wednesdays each week from 8 a.m. to 4:30 p.m. The Pulmonary Clinic providers are a very busy team, and they have many patients in the Adair County area who will be thrilled to have great care available so close to home. Carlos Kummerfeldt, MD Laura Howard, APRN Amanda Parsons-Cole, APRN T.J. Health Columbia Clinic 902 Westlake Drive Columbia

2 SERVICE EXCELLENCE Awards DO YOU KNOW SOMEONE WHO EXEMPLIFIES THE VALUES AND STANDARDS OF THE T.J. PLEDGE? NOVEMBER November 28: Smoking Cessation Lunch & Learn with Laura Howard, APRN November 28: T.J. Service Awards Receptions November 30: Small toys due to Pulmonary Clinic \ or TJS CCU for Honduran children DECEMBER December 2: Cookies with Santa Nominate your fellow co-workers for one of the TJRH Service Excellence Awards. You may pick up a form outside the hospital cafeteria, print the one in the back of this newsletter, or you can also submit it online via the T.J. Intranet. Award winners are announced monthly. Thank you for helping us to recognize our employees who strive for Service Excellence! December 2: Glasgow Christmas Parade If you have an important date or event that should be added, please it to bmatthews@tjsamson.org. T.J. PATIENT ENCOUNTERS 11/18/17-11/24/17: 5,281 11/11/17-11/17/17: 7,578

3 The following compliments were recently received about Pavilion employees. Thank you, Pod B Team, Tammy Shive, and Lucas Barlow, for your excellent customer service! POD B TEAM I just wanted to take a moment and say how thankful I am for the ladies working in my pod. While Sarah has been out, as well as other times, LaDarra, Jana, Sandy and Kelci step up and take on extra work with no complaints. They help with my desktop, rooming patients, refills, etc. - all things that are easily overlooked and add to an already busy day for them. Often the float nurses are not as familiar with our workflow, and they help each one every time. I want you to know what hard workers and assets to our team they are. - Linsey Neuhaus, MD TAMMY SHIVE Tammy was extremely helpful. She literally went out of her way to comply with my records. She was knowledgeable and very articulate. She smiled the entire time. I felt so comfortable. Very professional, too. LUCAS BARLOW Very nice. Very approachable. Very professional and knowledgeable about services here. I witnessed him taking care of a situation with a patient who did not have an appointment/referral. Lucas researched and the patient got his papers and appointment followed. Patient appeared happy and grateful. Congratulations to the Pavilion Ultrasound Team! The American College of Radiology's Committee on Ultrasound Accreditation has granted our facility accreditation for a threeyear period. We thank the Radiology/Ultrasound teams for their hard work to achieve this accomplishment! Congrats!

4 Holiday Special for T.J. Employees! $35 One Hour Massage Session The Rehab Department is offering an employee discount The sale begins on Monday, November 27 and ends on Friday, December 29. Certificates may be purchased in person at Outpatient Rehab at the Pavilion or by calling Only T.J. employees may purchase at sale price. Payment accepted: Cash, check, debit/credit or payroll deduction. Call or Mark Quigley or Anne Hodges for more information. Gift certificates expire one year from date of purchase. IMPORTANT REMINDER: sale, remember that they must be used before the expiration date. Please call or or to schedule your appointment! NEED HELP GETTING A LANGUAGE INTERPRETER? If you need instructions on how to get a Language Interpreter for limited-english speaking patients or for American Sign Language interpretation, there is now a new link on the Intranet under Manuals for this. This link will provide you with a Power Point that will lead you through the process step-by-step. COLLECTING SMALL TOYS FOR MISSION WORK IN HONDURAS Small toys (kids meal size) are being collected for a Medical/ Christian Mission Trip that Laura Howard, APRN, will be assisting with in Honduras. If you would like to donate small toys, they may be dropped off in a box at the Pulmonary Clinic at the Pavilion or near CCU at T.J. Samson. The deadline for donations is November 30. Thank you! If you have additional questions, please contact the Patient Advocates at ext or ext

5 Saturday, December 2 nd 1:00 to 3:00 PM T.J. Health Pavilion Community Center Pictures with Santa will be printed the same day by AJ Photography! (One picture per family. Additional family photos may be purchased from AJ Photography, also printed same day.) Please contact Human Resources by Friday, December 1 st to sign up. EXT #4666, 4501, 4886, 4262 or anyone in HR.

6 Harmful Effects of Tobacco SMOKING CESSATION METHODS THAT CAN HELP YOU QUIT LUNCH & LEARN with Laura Howard, APRN TUESDAY, NOVEMBER TO 1 P.M. T.J. Health Pavilion Community Center 310 N.L. Rogers Wells Blvd., Glasgow Bring a sack lunch and drinks will be provided. One CEU for nursing professionals who attend. Please call or kshepard@tjsamson.org for more information.

7 TJ CAFÉ MENU MONDAY 11/27/17 Chicken and Dumplings, Grilled Shrimp, Steamed New Potatoes, Grilled Zucchini, Fresh Green Beans, Creamed Corn, and Rolls TUESDAY 11/28/17 Beef Lasagna, Vegetable Lasagna, Parmesan Roasted Broccoli and Cauliflower, Caesar Salad, Garlic Bread, Navy Beans and Cornbread WEDNESDAY 11/29/17 NACHO BAR Chicken or Beef Nachos, Lettuce, Tomato, Black Olives, Jalapenos, Black Beans, Rice, Queso Blanco, Sour Cream, Salsa, and Guacamole THURSDAY 11/30/17 Chicken Marsala, Seasoned Flank Steak, Mashed Potatoes, Creamed Spinach, Fresh Sautéed Vegetables, Peas, Creamy Horseradish, and Rolls FRIDAY 12/01/17 Sloppy Joes or BBQ Chicken Sandwiches with Assorted Buns and Toppings, Potato Wedges, Baked Beans, Broccoli Salad, and Grilled Cabbage For outside orders, please call ahead and we will happily prepare your lunch for you to pick up

8 T.J. HEALTH PAVILION 310 N.L. Rogers Wells Blvd., Glasgow Call for general information. Primary Care Pod A: Nephrology: Dr. Clouse Dr. Mallory Dr. S. Reddy Megan Bow, APRN Pat Spears, APRN Neurology: Primary Care Pod B: Dr. Koury Dr. Gilson Dr. Miller Dr. Neuhaus Dr. Turner Oncology: Haley Pace, APRN Dr. Goodin Dr. Modi Melanie Isbell, APRN Primary Care Pod C: Pain Management: Dr. A. Campbell Dr. Jessie Matney Jessica Miller, APRN Pulmonology: Cardiology: Dr. Kummerfeldt Dr. Waheed Laura Howard, APRN Amanda Parsons-Cole, APRN Dr. Nair Dr. Rajan Dr. V. Reddy Dr. Salifu Lisa DuCoff, APRN Nancy Jo Houchens, APRN Urology: Brooke Matson, APRN Urgent Care at the Pavilion: General Surgery: Dialysis: Dr. Klapheke Dr. Marion Dr. Saridakis Laboratory: Gynecology & Obstetrics: Pavilion Pharmacy: Dr. Craddock Dr. Dirig Dr. Thorpe Nellie Bell, APRN, CNM Regina Mash, APRN, CNM Radiology: Casey Sacia, APRN Rehab Services: Gynecology: Respiratory: Dr. Gibson Women s Imaging: ADDITIONAL SERVICE LOCATIONS T.J. Health Cave City Clinic: T.J. Health Russell Springs Clinic: Latasha Gilpatrick, APRN Nikki Loy, APRN T.J. Health Columbia: T.J. Health Columbia Behavioral Health Unit: T.J. Health Tompkinsville Clinic: Dr. Kinnaman Dr. Siady Dr. Rodocker Teresa Sheffield, APRN T.J. Health Columbia Clinic: T.J. Home Health & Hospice: Kandace Webster, APRN Alisha Risen, APRN T.J. Long Term Care Team: Pulmonary: Dr. Kummerfeldt Laura Howard, APRN Dr. A. Kiser Stacey Hiser, APRN Amanda Parsons-Cole, APRN Micah Tracy, APRN Pat Spears, APRN T.J. Health Columbia Primary Care: T.J. Samson Family Medicine: Dr. Kiteck Kandace Webster, APRN Dr. Fisher Dr. House Cardiology: Dr. Rajan T.J. Sleep Clinic: Sleep: Kim Bowman, APRN OB/GYN: Maggie Stanley, APRN, CNM Dr. Turpen Kim Bowman, APRN Amy Thornbury, APRN T.J. Health Edmonton Clinic: T.J. Wound Care: Dr. Dunn Connie Prostko, APRN Walmart Clinic: Laura Reed, APRN Tiffany Frye, APRN T.J. Health Greensburg Clinic: Pediatrics: Alisha Risen, APRN T.J. Samson Community Hospital: /17

9 RN BSN 100% Online NEW COMPETITIVE TUITION RATES BEGIN SPRING 2018 As a full-time nurse there s not a lot of time to go to class. The online RN BSN program through Lindsey Wilson College made it possible for me to continue my education and it was to easy to navigate. I never had any trouble getting in touch with a professor. Breanna Copeland Bowling Green, Ky. RN BSN, Class of 2017 ONLINE BACHELOR OF SCIENCE IN NURSING Classes offered in a 8-week format Experiential learning Completion in as little as three months No application fee Nationally accredited CCNE program Financial aid available for those who qualify New Tuition Rate: $275 per credit hour Megan Keltner, Nursing Recruiter keltnerm@lindsey.edu lindseyonline.lindsey.edu

10 T.J. EMPLOYEE DISCOUNTS T.J. employees receive discounts at the following Glasgow businesses by showing their T.J. name badge. AT&T Receive 25% off base rates. AUTO SPA COMPLEX Receive $2 off the $20 or $28 car wash. AWARDS, INC. Receive 15% off your purchase of gift items. Brides who register receive a free gift! (Excludes trophies and plaques.) BAILEY GIBSON SERVICE DEPT. Receive 15% off service. BLUEGRASS CELLULAR Receive 15% off basic service. BOUTIQUE 218 at JORDAN'S SALON Receive 10% off clothing at Boutique 218. EXTREME FITNESS Individual: $21 Family: $26 Access Key Card: $10 LONG JOHN SILVERS / A&W Receive 20% off regular-priced purchase. MARCO'S PIZZA Receive 30% off regular-priced purchase. MARY ANNE'S HALLMARK Receive 15% off on Wednesdays. NEW CENTURY BUFFET Receive 10% off your purchase. PAPA JOHN'S PIZZA Receive 40% off regular prices with code TJ40 at papajohns.com or by calling RALPHIE'S FUN CENTER Receive free shoe or skate rental. SERENDIPITY GIFT SHOP AT T.J. Receive 10% off your purchase. (Some exclusions apply.) SERENITY SALON & SPA Receive 15% off salon services. SHOGUN BISTRO Receive 15% off your food purchase. SIDELINES CASUAL DINING Receive 10% off your purchase. SWEETHEART BAKERY Receive 10% off your purchase. T.J. CAFE Employee discount in employee cafeteria. WITTY'S COMPLETE CAR CARE Receive $5 off lube/oil/filter change. If you are aware of other discounts that T.J. employees receive from local businesses, please it to bmatthews@tjsamson.org. Rev. 11/20/2017

11 TJRH Service Excellence Award Nomination Form Nominee s Name (please print): Nominee s Department: Date: Nominee s Supervisor: Choose One: Hospital Pavilion Columbia Clinics Clinic Location: Choose Area(s) of service that the nominee consistently delivers service that reflects T.J. Regional Health s Service Excellence standards of: Compassion Cooperation Collaboration Communication Change Champion Provide a detailed description of how the nominee exemplifies the standards listed on the pledge. Refer to T.J. Pledge for standards of behavior. Please be sure to provide specific examples of service. Would you like to remain anonymous? If no, please provide your name: For Office Use Only: Department Director Approval: HR Approval:

12 Mission TJ Regional Health will promote and provide for the health and wellness of the communities we serve and the healthcare professionals who serve them. Vision TJ Regional Health will utilize available resources to anticipate and exceed the healthcare needs of the region with a focus on quality and compassion. Core Values Service Excellence Responsive Vision Innovation Compassion Ethics

13 T.J. PLEDGE I WILL SHOW COMPASSION: see all patients, family members, visitors, coworkers, physicians, and anyone else at T.J. as my customer recognize that each and every interaction I have at T.J. Regional Health matters show kindness and compassion towards my customers at all times be sensitive to the personal and private needs of every customer I WILL COOPERATE WITH OTHERS: maintain zero tolerance for abusive behavior listen and be willing to accept fault when I make a mistake never underestimate the power of an apology refrain from blame and judgment bring a sense of calm to stressful situations I WILL COLLABORATE WITH OTHERS: value myself and every coworker as an equal part of one GREAT team working together treat others in a way that I would like to be treated participate only in conversations that are courteous, respectful, and reflect positively on my teammates and T.J. Regional Health foster a calm and pleasant atmosphere, and refrain from gossip, rumors, and insults speak honestly, seek truth, and act with integrity towards my teammates value the uniqueness and expertise that each team member contributes to the whole meet the need of the moment, regardless of whether or not it is considered part of my job I WILL COMMUNICATE: smile - at everyone always introduce myself, my role, and my purpose use body language, eye contact, and tone of voice that shows respect in every interaction follow the 10/5 rule: always acknowledging people at 10 feet away with a smile and always greeting people at 5 feet away escort any customer in need (visitors, patients) to their destination I WILL ADAPT TO CHANGE: be a part of the solution when I am presented with a challenge embrace change and set the example for those around me accept openly when there are changes that T.J. Regional and/or I have no control over manage the expectations of others by explaining duration and next steps as often as needed I WILL BE A CHAMPION: serve with passion view myself as an owner of T.J. Regional Health and act accordingly take responsibility for the physical appearance of T.J. Regional Health, including my work area go out of my way to daily thank and compliment my customers and coworkers dare to make a difference and be exceptional constantly try to improve myself and T.J. Regional Health speak positively about T.J. Regional, while at work and in public places outside of work