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2 Parlez-vous Informatics? Speaking the Language of Informatics to Improve Patient Care Paris Las Vegas Hotel and Casino Las Vegas, NV March 27-29, 2014 This year, we ask that question as Parlez-vous Informatics? we hold our annual informatics conference in Paris Las Vegas, that is! I hope that you will be able to join us. We continue to grow our own language and knowledge of informatics as we see the ever-changing role that electronic data and technology play in the role of nursing and health care in general. Our goal is to make sure we learn to speak it as fluently as possible so we can serve as the translators the leaders who can provide guidance to our clinical colleagues and administrators as they try to understand this ever-evolving language in relation to their own role and the industry at large. We hope that the conference provides an opportunity for you to network with informatics professionals to develop your own dictionary of strategies and best practices. Pre-conference workshops, general and breakout sessions, and poster displays will all provide an opportunity to earn continuing education credit hours while enhancing your knowledge of current trends in informatics and best practices in the field. The regional reception on Thursday evening will provide time for networking and fun with colleagues who share similar interests. Interaction in the Exhibit Hall with service and product providers will showcase solutions and allow you the chance to provide feedback to the vendor community on what you think is still needed to best service the industry. As always, ANIA Board members will be present throughout the conference to seek your feedback on how we are doing, what you would like more of, and how you would like to contribute. We hope you enjoy your time at the conference and take advantage of the additional sights Las Vegas has to offer! Patricia Sengstack, DNP, RN-BC, CPHIMS President, ANIA Purpose The purpose of the conference is to enhance the participant s knowledge of current trends and best practices in informatics by examining the latest strategies and role of electronic data and technology in nursing and health care. Continuing Education Credit Continuing Nursing Education Contact Hours (CH) and CPHIMS/CAHIMS Continuing Edu cation (CE) hours are available for sessions as follows: Pre-Conference Workshop (Full Day) CH or CE Hours Pre-Conference Workshops (Half Day) CH or CE Hours Day CH or CE Hours Day CH or CE Hours Maximum Total CH or CE hours available CH or CE Hours 2 Up to 30 Poster Presentations will be available for viewing and networking. It is exciting to see the work being accomplished across the nation. Please join these individuals as they share their accomplishments and lessons learned. People s Choice Award Attendees will have the opportunity to vote for the poster that best represents this year s theme, and the winning poster will be announced during Closing Remarks on Saturday. The winner will receive one complimentary registration for the 2015 ANIA Conference. Hotel reservations and other general conference information available online: QI/PO = Quality Improvement and Patient Outcomes RCD = Role and Career Development Accreditation Statement This educational activity offering is co-provided by Anthony J. Jannetti, Inc. (AJJ) and ANIA. Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center s Commission on Accreditation. Anthony J. Jannetti, Inc. is a provider approved by the California Board of Registered Nursing, Provider Number CEP5387. This program has been approved for continuing education (CE) hours for use in fulfilling the continuing education requirements of the Certified Professional in Healthcare Information and Management Systems (CPHIMS) and Certified Associate in Healthcare Information and Management Systems (CAHIMS). IOS IP LS 2014 Tracks = Implementation and Optimization Strategies = Innovation in Practice = Leadership Strategies

3 Conference Schedule Thursday, March 27, :00 am 7:00 pm Registration Open 8:00 am 12:00 pm Pre-Conference Workshops (Half Day Morning) 3.75 CH/CE Hours 010 Résumés to Interviews: Understanding the Language of Career Development RCD Brenda Herrmann, MSN, RN-BC, PMP, FHIMSS; Kathleen Kimmel, MHA-MBA, BSN, RN, FHIMSS, CPHIMS; Bonnie Siegel, BS, FHIMSS; Denise Tyler, MSN/MBA, RN-BC This workshop will focus on refining the interpretation of job descriptions, mastering the language of résumé writing and interpretation, and outlining tips to help in the interview process. 020 The Future is Now! Inter-Professional HEALTHCARE Education through TIGER IOS Marion Ball, EdD, FHIMSS, FCHIME, FAAN, FACMII; Sally Schlak, MBA, RN; Michelle Troseth, DPNAP, MSN, RN, FAAN; Patricia Hinton Walker, PhD, RN, FAAN, PCC This workshop will cover a prospective view of how IT can enable health care professionals, as well as consumers, to navigate the health care system of the future with a special view to national and international initiatives, roles, and competencies needed in the health care leader and worker of the 21st century; practice and technology polarities; social disruption; innovation; inter-professional practice; and education. 8:00 am 4:00 pm Pre-Conference Workshop (Full Day) 6.5 CH/CE Hours 030 Balancing the Quality and Technology Conundrum: QI/PO Strategies for Mitigating Unintended Consequences and Legal Implications of Documentation Susan McBride, PhD, RN-BC, CPHIMS; Mary Beth Mitchell, MSN, RN-BC, CPHIMS; Mari Tietze, PhD, RN-BC, FHIMSS This full-day pre-conference workshop will focus on organizations use of the EHR in regard to patient safety and quality. Emphasis on documentation and management of unintended consequences that can impact safety and quality, and best practices in managing and tracking these safety concerns, including examples from practice settings and the ONC s new Safety Plan, will be discussed. 12:00 pm 1:00 pm Lunch on Your Own 1:00 pm 5:00 pm Pre-Conference Workshops (Half Day Afternoon) 3.75 CH/CE Hours 040 Tutorial on Integrating Genomics and Informatics in Nursing Practice IP Kathleen Calzone, PhD, RN, APNG, FAAN; Kathleen McCormick, PhD, RN, FAAN, FACMI, HIMSS This pre-conference workshop will provide an overview of genomic principles and the IT supporting personalized health in health care. 050 Data to Analytics for Better Outcomes: How Do We Get There? If Not Nursing, IOS Then Who? Marina Douglas, MS, RN; Debbie Raposo, BSN, LNC, RN-BC, CPMHIMS; Sandra Trakowski, MS, BSN, BCIN, RN This workshop will focus on data collection and high-level analysis skills, and will provide participants with concrete examples of implementation methodology, data collection methods, and process improvement activities. Workshop exercises will share techniques for turning negative findings into positive outcomes. 060 Bits and Bytes: Nursing Informatics Potpourri (NIP) IOS Carol J. Bickford, PhD, RN-BC, CPHIMS; M. Kathleen Smith, MScEd, RN-BC, FHIMSS This workshop will explore the world of nursing informatics via facilitated discussion of the scope and standards of nursing informatics and the importance of the system life cycle and computer-human-interaction in specialty practice. Participants will also explore potential nursing informatics roles and identify an action plan for lifelong learning that includes continuing education, advanced education, and ANCC board certification in nursing informatics. 5:00 pm 7:00 pm 100 Welcome and Networking Reception 3

4 Friday, March 28, CH/CE Hours 7:00 am 6:00 pm Registration Open 7:00 am 8:00 am Continental Breakfast 8:00 am 9:30 am Opening Ceremonies/Welcome/Opening Keynote Address 1.25 CH/CE Hours 101 Nursing Informatics Leadership from the Bedside to the Boardroom Roy Simpson, DNP, DPNAP, RN, FAAN So many nurses don t know they have the influence and knowledge power to make changes and improvements. This session will discuss ways that informatics leaders can steer the course and position themselves to guide in areas to improve patient care. 9:30 am 11:00 am Coffee Break in Exhibit Hall/Exhibits Open/View Posters 11:00 am 12:00 pm Concurrent Sessions 111 Take Advantage of Project Management Tools for Non- Project Activities LS Susan M. Houston, MBA, RN-BC, PMP, CPHIMS, FHIMSS This session will demonstrate that there are many opportunities to apply project management processes outside of the traditional IT projects through the use of scenarios and examples. 112 Behavioral Health Assessment Protocol: A CPOE Breakthrough IOS Rick Black, BS; Karen Jones, Master of Jurisprudence in Health Law, BSN, RN, CPC; Victoria Richardson, RN-BC This session will provide insight into the effect that implementation of an admission order-set protocol for behavioral health can provide with regard to statistical benefits for the Meaningful Use CPOE objectives. 113 Home Sweet Home: Developing a Video-to-Home Psychology Clinic for Spinal Cord IOS Injury Patients Colleen Berding, MS, MSCN, RN-BC, CRRN This presentation will describe the origins of a video-to-home psychology telehealth clinic in a Midwestern VA spinal cord injury rehabilitation center, and how a telehealth nurse used ANA Scope and Standards for informatics nurses in the development and implementation process. 114 The Suite Life: The Demand for Executive Nurse Informaticists RCD Todd Ambrosia, PhD, DNP, FNP-BC; Christine Ann Lippincott, MS, RN-BC This session will focus on the growing demand for executive nurse informaticists and describe how as a profession, we must rise to this challenge and prepare informatics nurses to join the C-suite. 115 Using Health Information Technology to Make Care Safer: The SAFER Guides IP LaVerne Perlie, MSN, BSN, RN; Sandra Rausch, MS, BSN, RN, CPHQ, CPHM This session will focus on how the discipline of safety science and the use of tools can be integrated into health information technology to improve patient safety and care. 12:00 pm 1:30 pm 120 Membership Luncheon 1:30 pm 2:30 pm Concurrent Sessions 131 How to Champion Patient-Centered Care during an EHR Implementation Using Tokes, LS Comps, Markers, and Juice Jeanette Cajayon, BSN, RN; Nina Carter, MEd, BSN, RN; Sylvia Eliakis, BSN, RN; Ellen Eversole, MEd, MBA, RN; Drezyleen Sadama, MSN-NI, BSN, RN This presentation provides the participant with a leadership approach that uses a council structure to empower staff in owning their practice while collaborating across disciplines during an EHR implementation. 132 Three-Legged Race to Improve Patient Care: Delirium, Evidence, and Informatics QI/PO Dineke Suzanne Hartling, MBA, BScN, RN; Mikaela Mackey, MBA, MSL, BSIE This session will describe the implementation of an electronic delirium assessment tool to prevent, identify, and treat delirium, and provide efficient and effective patient care Tracks IOS = Implementation and Optimization Strategies QI/PO = Quality Improvement and Patient Outcomes IP = Innovation in Practice RCD = Role and Career Development LS = Leadership Strategies 4

5 133 Technology-Enabled Care Innovation: TCAB in Action QI/PO Theresa (Tess) Settergren, MHA, MA, RN-BC This presentation will illustrate technology-enabled nursing practice innovations using the enterprise electronic health record and mobile technologies, including impact on patient outcomes and staff satisfaction. 134 Development and Testing of TIGER-Based Informatics Competencies RCD Kathleen Hunter, PhD, RN-BC, CNE This session will describe the development and pilot-testing of TIGER-based assessment of nursing informatics competencies (TANIC). 2:30 pm 3:30 pm Refreshment Break in Exhibit Hall/Exhibits Open/View Posters 3:30 pm 4:30 pm Concurrent Sessions 141 The Purpose-Driven Clinical Informatics Leader: A Behavioral Profile LS Dorothy DuSold, MA, CPHIMS; Liz O. Johnson, MS, FHIMSS, CPHIMS, RN-BC This session will describe how Tenet Healthcare developed a behavior profile that is used for the selection and ongoing development of its clinical informatics leaders across the health system. 142 Successful Use of a Boot Camp Model for Aggressive Implementation of IOS Evidence-Based Interdisciplinary Plans of Care Aris Eliades, PhD, RN, CNS This presentation describes how Akron Children s Hospital used a boot camp model to successfully create and implement ZynxCare evidence-based interdisciplinary plans of care in less than 6 months. 143 Taking Our First Steps: Implementing and Modifying an Electronic Health Record to QI/PO Address Childhood Obesity in a Pediatric Clinic Tracey Page, MSN, APRN, FNP-BC This presentation will depict the journey of a family nurse practitioner with limited informatics knowledge as she implements and modifies an electronic health record in a private physician-owned practice without information technology support staff. 144 American Nurses Association Nursing Informatics Scope and Standards Revision RCD for 2014 Linda Dietrich, MSN, RN-BC, PMP, CPHQ; Leigh Ann Chandler Poole, PhD, CRNP, FNP-BC, RN; Troy Seagondollar, MSN-I, RN-BC, CPHIT, CPEHR This session will identify supported roles, functional areas, and developing areas of knowledge of nursing informatics found in the newly revised 2014 ANA Scope and Standards for Nursing Informatics document. 4:30 pm 4:45 pm Break 4:45 pm 5:45 pm Concurrent Sessions 151 Wireless Delivery of Vital Signs to the Electronic Health Record IOS Kimberlie Bovard, MSN, RN-BC; Karen Parker, MSN, RN This session will describe the importance of wireless vital signs devices to the electronic health record to provide concurrent, up-to-date data on the patient. 152 Telling the Patient Story to Coordinate Care IOS Meg Furukawa, MN, RN This session will describe how the Patient Story tool was developed to promote multidisciplinary care coordination as part of the implementation of a new electronic health record. 153 Speaking the Language of Population Health for Clinically Integrated Networks QI/PO Kathleen Kimmel, MHA-MBA, BSN, RN, FHIMSS, CPHIMS Since most health plans are 15 years ahead of providers (hospitals and physician practices) in using analytics, this fast-paced and informative session will enable attendees to quickly close the payer-provider knowledge gap to lead their organizations as they develop clinically integrated networks. 154 Nurses Experiences and Perceptions of Their Transition to the Specialty of RCD Nursing Informatics: An Application of Patricia Benner s Nursing Model: From Novice to Expert Emily J. Gesner, MS, RN This session will provide discussion of nurses perceptions of their transition to nursing informatics and its application to Patricia Benner s Nursing Model: From Novice to Expert. 5

6 Saturday, March 29, CH/CE Hours 7:00 am 5:15 pm Registration Open 7:00 am 8:00 am Continental Breakfast in Exhibit Hall/ Exhibits Open/View Posters 8:15 am 9:30 am General Keynote Address 1.25 CH/CE Hours 201 Walking the Talk: Discussing How Nurses Can Use Social Media to Improve Health and Health Care Rob D. Fraser, MN, RN This session will explore how digital tools and social media can advance nursing research, education, and practice. 9:30 am 10:45 am Coffee Break in Exhibit Hall/ Exhibit Hall Open/View Posters 10:45 am 11:45 am Concurrent Sessions 211 Love Your EHR: Engage and Create the Care Machine LS Amy K. Hill, MSN, RN, APN-BC; James Rogness, BSN, RN, RN-BC; Betty L. Villiers, MSN, RN, CWOCN Participants of this session will learn real-world strategies to bring staff nurse input into building a digital environment that maximizes staff satisfaction and delivers optimal patient outcomes. 212 Bringing Home Care to the Care Transformation Information Highway IOS Angela Espejo, MSc Health Informatics(c), RN; Anne Chapman Heinemeyer, MHS, BA, BScOT, OT(c); Bev Kirsten Rhodes, MSN, BSc, BN, RN This session will share a unique presentation that reviews the creation of a care plan summary to promote continuity of care and address information and communication gaps in a province-wide electronic health record system. 213 Venous Thromboembolism Prevention Providing Person-Focused VTE Care at the QI/PO Right Place, at the Right Time Tim Buhl, PharmD; Kim Orozco, MSN, BSN, BC-Informatics; Rebecca Osuna, MSN, BSN, RN; Catherine Watrous, MSN This session will describe how to develop strategies for your medical center using a collaborative approach in VTE prevention, how applied technology will help standardize practices and minimize variations in care, and how one organization developed metrics and exercised data abstraction to measure performance and improve care. 214 Informatics: Repurposing and Retaining the Nurse at the Bedside RCD Donna Beuk, MSN, CNE; Julie Freeman, DNP, MSN, ACNP-BC, RN, CEN This session will share information on the steps taken to create a series of informatics-related courses to allow an acute care facility to repurpose and retain the older nurse by placing them in informatics, quality improvement, and case management. 11:45 am 1:00 pm Lunch on Your Own 1:00 pm 2:00 pm Concurrent Sessions 221 ANIA Chapter Building Workshop RCD Annie Moore-Cox, PhD, RN; Julie A. Jones, MS, RN Voilà a new state chapter! Learn how Vermont started an informatics group and became ANIA s first state chapter. 222 The Use of Telemental Health to Provide Cognitive Behavioral Therapy to IOS Rural Children and Adolescents Jason Goldwater, MA, MPA This session will focus on the use of telemedicine within rural areas to provide needed mental health services and therapies to children and adolescents Tracks IOS = Implementation and Optimization Strategies QI/PO = Quality Improvement and Patient Outcomes IP = Innovation in Practice RCD = Role and Career Development LS = Leadership Strategies 6

7 223 Prevention of Alarm Fatigue : A Patient Safety Initiative Utilizing Nursing QI/PO Informatics Strategies Jacqui Marie Baugh, MS, MBA, RN; Rhonda Schoville, MSBA, BSN, RN This session will share successful guidelines to ultimately prevent alarm fatigue caused by physiological monitoring equipment, while understanding the nurse s response to alarms and how alarm settings are documented. 224 Mentoring with Onboarding: Skills to Help Retain Staff RCD Kathleen Ulanday, MBA, MHA, BSN, RN-BC This session will share strategies and lessons learned from the educator philosophy of see one, do one, teach one to help build confidence and rapport in staff and aid the mentor in their teaching style. 2:00 pm 2:15 pm Break 2:15 pm 3:15 pm Concurrent Sessions 231 EHR Innovates Personalized Medicine IP Kathy Smith, MS, RN This session will discuss the valuable contribution that gene therapy plays in the changing landscape of health care and technology, and will highlight the benefits it provides in improving disease intervention and revolutionizing new classes of medication. 232 Research in Informatics LS Steve Shaha, PhD, DBA This session will show how the impact of informatics and informaticists in health care will ultimately determine the success of organizations for meeting the needs of stakeholders, as well as making those needs and their achievement both transparent and evident. 233 Nurses Perceptions of the Electronic Health Record (EHR) IOS Carolyn Harmon, MSN, RN-BC This session will provide a then-and-now discussion of nurses perceptions of the electronic health record. 234 What and Why Nursing Languages LS Virginia Saba, EdD, RN, FAAN, FACMI This session will provide an overview of nursing languages, the value of a nursing language (e.g., CCC System in EHR/HIT systems), and how it can make nursing visible for meaningful use. 3:30 pm 3:45 pm Closing Remarks/Poster Winners Announced 3:45 pm 5:00 pm Closing General Session 1.25 CH/CE Hours 240 Learning to Talk the Talk: Technology Providing the Language to Put Patients at the Center of Their Own Health Care Team Ellen V. Makar, MSN, RN-BC, CCM, CPHIMS, CENP This session will focus on the important role that technology plays in giving patients access to knowledge about their health issues and enabling them to become an engaged member of their well-care team ANIA Conference Planning Committee Daniel P. Gracie, DNP, RN-BC, Conference Chair Mary Beth Mitchell, MSN, RN-BC, CPHIMS Nicole Mohiuddin, MS, RN-BC, CPHIMS Cheryl D. Parker, PhD, RN-BC, FHIMSS Theresa (Tess) Settergren, MHA, MA, RN-BC Vicki D Vallejos, BSN, RN-BC Rosemarie Marmion, MSN, RN-BC, NE-BC, Director of Education Services View complete conference details online at and REGISTER TODAY! 7

8 GENERAL INFORMATION Hotel Information Paris Las Vegas 3655 Las Vegas Boulevard Las Vegas, NV The Paris Las Vegas will serve as the headquarters hotel for the ANIA 2014 Annual Conference. A block of rooms has been reserved at the special group rate of $129 single/double per night, plus tax. To receive the conference rate, make your reservation by calling Reservations at and refer to the ANIA Annual Conference or by making your hotel reservations online directly through the ANIA Web site ( The reservation deadline to obtain the conference rate is February 24, Complimentary wireless internet access provided for guests in sleeping rooms. Hotel Parking Paris Las Vegas offers free self and valet parking, both of which are accessible just off of Las Vegas Blvd at the front entrance to the resort. Airport/Transportation Information McCarran International Airport is approximately 4 miles from the Paris Las Vegas hotel. Shuttles and taxi cabs are located outside of baggage claim. Approximate rates: $7.00 one-way; $13.00 round-trip per person. Prices are current at time of printing and are subject to change. Weather Temperatures in Las Vegas in March will reach about 73 degrees during the day, with a low of 58 degrees in the evenings, so make sure to bring a jacket or wear layers. We also suggest that you bring comfortable walking shoes for your conference activities. Payment Policy, Fees, and Confirmation Notice All fees are in U.S. dollars. Registrations will be processed only when accompanied with full payment. If a check is returned by the bank for insufficient funds, full payment must include an additional $30 for bank processing charges and must be paid with a cashier s check or money order. If payment is not received by ANIA prior to the meeting, you must pay the full amount onsite. If you do not receive registration confirmation 1 week prior to the meeting, contact us at aniareg@ajj.com. Purchase orders are not accepted as payment. Cancellations and Substitutions Cancellations and substitutions must be requested in writing. We will be happy to refund your registration fee, less a $75 administration fee, if received prior to March 3, No refunds will be made thereafter. Membership dues are nonrefundable/nontransferable. All other monies will be returned to the original form of payment. If you are unable to attend, a substitution may be made. If the substitute is not an ANIA member, additional fees may apply. In the event ANIA should find it necessary to cancel or postpone this conference for any reason, including, but not limited to, registration responses, strikes, or acts of God, ANIA will not be liable for registrants expenses. However the cancellation/postponement is ultimately resolved, ANIA will act responsibly to protect members and registrants investment in the conference and association. ANIA Online Library Conference Benefits Experience the 2014 Conference through the added benefits of the ANIA Online Library. ANIA is pleased to provide these valuable benefits of the ANIA Online Library to full ANIA conference attendees: View session handouts approximately two weeks prior to the conference. No need to carry around paper handouts or pack a bulky program book. If you prefer to bring handouts to the conference, you may print or download them to your computer or other device. Handouts will not be available on site. A few weeks before the conference, registrants will receive an with instructions to access handouts. Access the 2014 conference education sessions through the ANIA Online Library indefinitely! No more missing content because you have to choose between two concurrent sessions. Approximately 3 weeks following the conference, you will be able to hear the audio and see the slide presentations of approved education sessions at no additional cost. Evaluate sessions online, either at home or on site. You re free to choose what works best for you. You will have approximately 4 weeks to complete your evaluations. Print your contact hour certificates at your convenience. Unable to attend the conference? We will miss you, but you won t have to miss the education. You can earn contact hours in the ANIA Online Library when it is convenient for you. Approved sessions outlined in this brochure will be available approximately 6 weeks after the conference at You can purchase those sessions applicable to your practice or purchase the full conference package. 8

9 ANIA 2014 Annual Conference Registration Form Paris Las Vegas Hotel and Casino Las Vegas, NV March 27-29, 2014 Please clearly print your name as you would like it to appear on your badge. Name Credentials Employer Job Title Mailing Address Home Work City/State/Zip (Needed to receive your receipt/confirmation, conference information; and to be used to login for Contact Hours) Daytime Phone: Work Home Cell Phone: Membership must be valid through March 31, 2014 to qualify for member rates. Current members may renew their ANIA membership with their conference registration. Membership will commence upon current expiration. Registration Fees (Full payment must accompany registration.) Pre-Conference Workshops March 27 th (additional fee) Member Nonmember Amt Enclosed 010 Résumés to Interviews $125 $150 $ 020 The Future is NOW! $125 $150 $ 030 Balancing Quality and Technology $225 $250 $ 040 Genomics and Informatics $125 $150 $ 050 Data to Analytics $125 $150 $ 060 Bits and Bytes $125 $150 $ Full Main Conference - March 27 th -29 th Member Nonmember Early (postmarked on or by 2/27) $445 $545 $ Regular (postmarked after 2/27) $545 $645 $ One-Day Registration - March 28 th or 29 th Member Nonmember Please check the day you plan to attend Friday or Saturday Early (postmarked on or by 2/27) $270 $300 $ Regular (postmarked after 2/27) $325 $350 $ Yes! I want to: Join $60 Renew $60 ANIA and register at the member rate. $ Check or money order enclosed (payable in U.S. funds to ANIA 2014 Conference) Credit Card: MC VISA AmEx Card Nbr.: Exp. Date: Signature: Name of Card Holder (please print): Billing address: (if different than above) Disability or dietary need? Please state: Ways to 3Register *Security Code: ONLINE at FAX with credit card information to: MAIL with payment to: ANIA Conference Registration, East Holly Avenue/Box 56, Pitman, NJ Total Amount Enclosed $ For registration questions: aniareg@ajj.com *The Security Code: last 3 digits on the back of MasterCard and Visa, and the 4-digit number on the front right of the AmEx card. Please indicate your 1st and 2nd choices for each set of Concurrent Sessions. Thursday, March 27, :00 pm Networking Reception Yes No Friday, March 28, :00 am :00 pm ANIA Membership Luncheon 1:30 pm :30 pm :45 pm Saturday, March 29, :45 am :00 pm :15 pm NOTE: General sessions are attended by all registered attendees and not listed for selection. Cancellations and Substitutions must be received in writing. For cancellations received by March 3, 2014, a $75 administrative fee will be assessed and the balance will be remitted to the original form of payment. No refunds will be made thereafter. Membership fee is non-refundable. If substitute is not an ANIA member, additional fees may apply. ANIA reserves the right to cancel programs because of emergencies, labor strikes, acts of God, and insufficient registration or sponsorship.