A Update on The Sankara Nethralaya Academy`s. Weekend Certificate Course In Hospital Management (CCHM) Program

Transcription

1 A Update on The Sankara Nethralaya Academy`s Weekend Certificate Course In Hospital Management (CCHM) Program Compiled by A Mahalingam, BSc, BSOA (BITS), PG DOM, T&D (ISTD), EDHM (LIBA), M B A (HM) Academic Officer /Assistant Registrar The Sankara Nethralaya Academy (TSNA) (Unit of Medical Research Foundation) No.9, Vanagaram To Ambattur Road, Ayanambakkam (off P H Road),Chennai , Tamil Nadu, India. Ph No: , Fax: , Mobile : (0) E Mail : mahali@snmail.org / sn.mahali@gmail.com our web sites: (TSNA) &

2 The Sankara Nethralaya Academy (Unit of Medical Research Foundation) No 9, Vanagaram Ambattur Road, Kil Ayanambakkam, Chennai , Tamil Nadu Phone: Fax : E Mail: snacademy@snmail.org website: September 23, 2013 Weekend (CCHM) Program (Free Press Releases) Course in hospital management / September 5, 2011 The Sankara Nethralaya Academy, unit of Medical Research Foundation, Chennai inviting applications for the 10 weekend certificate programme in Hospital Management. The course is designed to prepare individuals in management positions in hospitals to become more effective managers and supervisors. Students will increase their overall understanding of management issues and concepts to make well-informed decisions. It will also improve leadership quality and equip them with effective team building techniques, said A. Mahalingam, Academic Officer, The Sankara Nethralaya Academy.The course is for people in supervisory or managerial positions in hospitals. It will be conducted over 10 weekends and will commence on October 15. For futher details contact: or at mahali@snmail.org /todays-paper/tp-features/tp-educationplus/course-in-hospitalmanagement/article ece COURSE IN HOSPITAL MANAGEMENT / Saturday, April 13, 2013 The Sankara Nethralaya Academy has invited applications for a weekend certificate course in hospital management. The last date for receiving applications is May 11 and the session commences from May 25. It will be conducted over 12 weekends on Saturdays between 3 p.m. and 6 p.m. at the Sankara Nethralaya Academy campus in Ayanambakkam. For details, contact:

3 Certificate course in hospital management / January 2, 2012 The Sankara Nethralaya Academy (SNA), a unit of Medical Research Foundation, is offering a certificate course in hospital management. The course is open for individuals in the supervisory or managerial positions in hospitals and related health care institutions. The course duration is 12 weekends (Saturdays from 3 to 6 p.m.). The course is designed to increase the overall understanding of management issues and concepts by mid-level and senior mangers to help them make well informed decisions. It will also improve leadership quality and equip them with effective team building techniques. The course draws from the rich, real-time experiences of Sankara Nethralaya in hospital management and the latest managerial techniques from the subject experts and aims to prepare individuals in supervisory or managerial positions in the health care industry to become more effective in their work. The SNA s next course commenses on March 3, The last date for submitting the duly filled in application form is February 15, For further details, log on to Phone: Tuesday, September 17, :35 PM Sankara Nethralaya offers course in hospital management The Sankara Nethralaya Academy (TSNA) is offering a certificate programme in Hospital Finance Management, which will train participants with financial management techniques. The course can be taken up by chiefs of service, HODs, budget holders; clinical, medical, nursing or operations manager; financial controllers, mangers and accountants in healthcare sector; billing managers, revenue cycle managers and insurance claim managers. Some of the topics that will be covered are accounting concepts, analysisng financial statements, costing fundamentals and cost management. The course will commence from July 6 and the last date for registration is June 20. The course will be conducted every Saturday from 3 pm to 6 pm on the Sankara Nethralaya Academy campus, Ayanambakkam. For details visit website or snacademy@snmail.org or call

4 Education plus - June 24, 2013 Weekend course : Sankara Nethralaya Academy is offering a weekend certificate course in Hospital financial management. The course will be conducted over 12 weekends (on Saturdays), between 3 p.. to 5 p.m.for details, log on to Phone: Healthcare managers Education plus May 20, 2013 Training is essential to work in challenging and multi-tasking environment. The burgeoning scale of hospital dynamics calls for individuals who can handle hospital administration with an in-depth knowledge about the various segments in healthcare. The Sankara Nethralaya Academy (TSNA), Chennai, has launched a two-year, full-time MBA in Hospital and Health System Management. This MBA programme is affiliated to the Tamil Nadu Dr M G R Medical University, Chennai. Candidates with an MBBS or BDS or degrees in Indian Medicine like BAMS, BHMS, BSMS, BNYS, BUMS are eligible to take up the course. Those who have degrees in allied health sciences like BSc(N), BPharm, BSc (MLT), BPT, BOT, BSc (Medical Sociology), too are eligible. Application forms can be downloaded from the website courses The TSNA also offers certificate course in hospital management that will be conducted during the weekends. (CCHM). The course duration is for 12 weekends (Saturdays) between 3 p.m. to 6 p.m. and will be conducted at the TSNA campus. The course is designed to increase the overall understanding of management issues and concepts by mid-level and senior managers to help them make well informed decisions. For details, contact: The Academic Officer, The Sankara Nethralaya Academy, No 9, Vanagaram Ambattur Road, Ayanambakkam, Chennai Phone: mahali@snmail.org and

5 17 February :04 AM IST த சங கர நத ர லய அக தம மர த த வம ன மல ண ம ச ன ற தழ பட ப ப இந த பட ப ப மர த த வம னகள மற ற ம மர த த வம ச ந த ந ற வனங கள ல ந வ கம மற ற ம மல ண ம த றகள ல பண ய ற ற ம இள ந ல மற ற ம மத த ய ந ல ஊழ ய கள ன வசத ய கர த த ற க க ண ட 12 வ ர இற த ந ட க ள பய ற ச க க லம க (சன க க ழ ம ப ற பகல 2 மண ம தல 5 மண வ ர) அ மத த வக ப ப கள க வழங க க றத. இந த பட ப ப மர த த வம னகள மற ற ம ச க த ரம ச ந த த றகள ல பண ய ற ற ம இள ந ல மற ற ம மத த ய ந ல அல வல கள ன த ற ம ய க ற ப ப க ந வ க ச க கல கள மற ற ம மல ண ம கர த த க க ள ப rந த க ள ள ம வ கய ல வட வ மக கப பட ட ள ளத. இந த பட ப ப ன ம லம பய ற ச பற ம ம ணவ கள தங களத த ல மப பண ப க ளய ம, க ழ மனப ப ங க ன ஏற பட த த மம பட த தவ ம தய பட த த க றத. இந த பட ப ப ன மற ம ர ம க க ய ந க கம, சங கர நத ர லய வ ன வளம ன ந கழ க ல அன பவங கள டம ர ந த பறப பட ட மற ற ம சம பத த ய மம பட த தப பட ட மல ண ம உத த க ள அந தந த த றகள ன வல ல ந கள ன மற ப வய ல, தன நப க ள ச றந த த ற மம க க ச றப ப கச சயல படக க ட ய மற ப வ மற ற ம ந வ க அத க rக ள உர வ க க வ த ஆக ம. த சங கர நத ர லய அக தம ய ன மர த த வம ன மல ண ம ச ன ற தழ பட ப ப ன வக ப ப கள 24/08/2013 (சன க க ழ ம) ம தல த டங க க றத. ஆன லன பத வ மற ற ம வ ண ணப பப ப க க கவன க க வண ட ய வ லத தளம : மல ம வ வரங கள க க ; த ல பச எண : (0) Applications invited CHENNAI, August 11, 2013 Sankara Nethralaya Academy, a unit of Medical Research Foundation, is inviting applications for a weekend certificate programme in hospital management. The course will be for 12 weekends from August 24 between 2 p.m. and 5 p.m. at Sankara Nethralaya, College Road. For registration, contact A. Mahalingam, programme co-ordinator at

6 The SN Academy s CCHM Course Additional URLS Web links for our

7 S No Tit le In Association with MMA Participants Details BATCH I (15 /10/ /11/2011) Name Designation Institute E Mail 01 Mr Suresh Admn Officer Aakash Hospital bhavesh_suresh@yahoo.co.in 02 Ms Deepa Head - Nursing Aakash Hospital dee.1983@yahoo.co.in 03 Ms Sneha Head - OT Aakash Hospital 04 Ms Nirmala Head - OT Aakash Hospital 05 Ms Anitha Head - OT BRS Hospital 06 Dr Krithika Devi Gynecologist Chettinad Hospital, Kelambakkam sne.1988@yahoo.co.in nirmala.pugazh@yahoo.com anitha.vasuki@gmail.com krithikadeviog@gmail.com 07 Dr Rathika Vijayaraj Admin Officer Core Design rathikav6@gmail.com 08 Mr Rajan Program coordinator E*Pro Technologies 09 Mr Joe Joseph Admn Head Ibhar Technologies 10 Ms Preethi Manoj Admin Officer Janu's Eye Clinic rajanacc@yahoo.com joe.joseph@hotmail.com manojvasudevanms@gmail.com 11 Ms Sathiya Head - Nursing Lifeline Hospital sn.mahali@gmail.com 12 Ms Valli Devanai HOD Patient Services 13 Dr Arun Viswanathan Chief Cardio Thoracic Surgeon Lifeline Hospital Lifeline Multi speciality Hospital 14 Dr Anita Suriyanarayan Vice President Lister Metropolis 15 Ms Kavya Gurumurthi DGM - Operations MEDISCAN 16 Mr Saiarun Management Student 17 Ms Ingrid Sylvia Management Student Private Private 18 Dr Lalith Kumar Paediatrician Private 19 Ms Gowri Narasimhalu - Private arjun.2005@yahoo.com viswanatharun@yahoo.com anita.suryanarayan@gmail.com kavya.mediscan@gmail.com rsaiarun@yahoo.co.in ingrid.sylvia@gmail.com lalithdevraj2003@yahoo.co.in gnbiomedical@gmail.com 20 Ms Kanchana Devi Executive Sankara Nethralaya ipbill@snmail.org 21 Ms Bindu Executive Sankara Nethralaya bindu@snmail.org 22 Ms Nalini Executive Sankara Nethralaya nalinis@snmail.org 23 Dr Rajamahendran Administrator Sir Ivan Stedeford Hospital 24 Mr Ramesh Admn Head Thirumalai Charity Trust rajamahendranr@ammfoundation. org personnel@tmhospital.org

8 Participants Details BATCH II ( ) S No Title Name Designation Institute E Mail 1. Ms Gayathri Sandeep Admn Officer Seethapathi Hospitals G3sandeep@gmail.com 2. Mr. B. Ravin Lokesh Chairman Right Hospitals lokesh@rightnursing.com 3. Mr. C.R.Rakhunathan Army Officer Army raghuthen@yahoo.co.in 4. Ms Radha Vijayan Executive Sankara Nethralaya radha@snmail.org 5. Mrs. Arputhamani Sr Nurse CSI Kalyani Hospital arputhamanimoses@gmail.com Sakthi Hospital & Sivakamu Dhandapani 6. Dr. Chair Person Vice President 7. Mrs. Lakshmi Venkat V Operation Reseach Centre Sakthi Hospital & Reseach Centre sheela@sakthihospitals.com vp@sakthihospitals.com 8. Ms Vaishnavi OV Executive Sankara Nethralaya vaishnavi.ov@gmail.com Dr.Sudhaa Medzon Ganesh 9. Dr. Aravinth Medical Director Hospital sudhaaaravinth@gmail.com 10. Ms Nithya Devi S Executive Sankara Nethralaya Patient Services nithyadevi@snmail.org 11. Mr Arulkumar S Manager Sankara Nethralaya jcoc@snmail.org 12. Mr Balaji K Executive Stores Sankara Nethralaya balaji.kesavamoorthy@gmail.com 13. Dr P Dinesh Physiotherapy Private drdinesh.bpt@gmail.com 14. Ms Sathya Priya Sankar Executive Sankara Nethralaya ssathya@snmail.org 15. Ms Sreedevi C G Dy Manager SN Academy sreedevi@snmail.org 16. Mr Kannan KPT Executive Sankara Nethralaya kpt@snmail.org 17. Ms Mahalakshmi R Executive Finance Sankara Nethralaya mlakshmi@snmail.org 18. Ms Preethi Raj Gowri Manager Private preethirajgowri@yahoo.co.in 19. Ms Pramila M Executive Sankara Nethralaya premila.m2009@gmail.com 20. Ms Vijayalakshmi Saravanan Executive Sankara Nethralaya svijaya1980@gmail.com 21. Dr Atheek S Ophthalmologist Fathima Eye Centre dratheek@gmail.com 22. Mr. Subramanian. D Manager Pharma dsmanian@gmail.com 23. Mrs. Abaya Sundar Manager abayasundar@gmail.com Madras Medical jjayaraju@yahoo.com 24. Dr J Jeyaraju Medical Supdt Mission

9 S No Tit le Participants Details BATCH III ( ) Name Designation Institute E Mail 1 Mahathma Eye Mr Mahesh Kumar A Junior Administrar Hospital, Trichy info@mahathmaeyehospital.org 2 Jaya Eye Care Ms Srividhya Ganesh Administrator Centre, Chennai drganeshvidhya@gmail.com 3 Dy. Manager - Mr Joseph Raja Pillai Operations Essilor josh_raja@yahoo.com 4 Executive - Ms Kousalya Naganathan Operation Theatre Sankara Nethralaya nathanpreethy@gmail.com 5 Ms Veni S Private vsolomon494@gmail.com 6 MSK Medical Mr Ahmed Sajeed S Associate Director College & RI adsathaktrust@gmail.com 7 Mr Deenadayalan V Multimedia Dept Sankara Nethralaya dayalan.vdeenadayalan@gmail.com 8 Ms Shanmuga Priya M Events - Dietician Sankara Nethralaya sujanapriya29@gmail.com 9 Dy. Manager - Ms Sharmila O V Operation Theatre Sankara Nethralaya sharmilaov701@gmail.com 10 Ms Shobana K FRD Sankara Nethralaya sshoba96@gmail.com 11 KC Multi Hospital, Ms Kasturi A Administrator Avadi kasthu_1981@yahoo.co.in 12 Ms Adline shuba miriam Medical Sociologist MMM, Chennai adlinem3@gmail.com 13 Executive- Dept of Ms Geetha Annamalai Patient Services Sankara Nethralaya geetha_annamalai1969@yahoo.com 14 L&T Prayas Mr Divyaraj Admin Manager Medical Centre, Chennai divyarajv@gmail.com 15 Dr.Andal's Fertility Dr. S.Bhaskar Managing Director Clinic andalbsk@yahoo.com 16 International Tele Mr Raihan S M Managing Director Health centre, Bangladesh engineerraihan@gmail.com 17 Meenakshi Sundram MSK Medical Mr T V Administrator College & RI tv_meenakshisundaram@yahoo.com 18 Senior Consultant - Dr Aditya Neog Ophthalmologist Sankara Nethralaya adityaneog@yahoo.com 19 Public Health Mr Sriraman N Manager Centre easylak83@gmail.com 20 Mr Lakshmikanth R Administrator V.S. Hospital kanth67_rlk@yahoo.co.in 21 MEDI Assist PVT Dr Nambuvarthini M Medical Officer LTD dr.nambu86@yahoo.com 22 Reginal centre Col Rujay D C Admn officer ECHS dcrujay@yahoo.co.in 23 Senior Consultant - Dr Radhika N Ophthalmologist Sankara Nethralaya drnr@snmail.org 24 Mr Abdul Haleem S M Director Mohamed Sathak Kater MSK) Medical College & Research Centre massadvtg@gmail.com

10 Participants Details BATCH IV ( ) S No Title Name Designation Institute E Mail 01 Mr Bhavani Sekhar S Manager Operations Apollo Hospitals bhavanisekhar01@gmail.com 02 Ms Kavitha K Secretary - OT Sankara Nethralaya kkavitha1884@yahoo.co.in 03 Ms Vanitha S Jr Executive Sankara Nethralaya skvanitha79@gmail.com 04 Ms Geetha Krishnan Jr Executive Sankara Nethralaya geethak@snmail.org 05 Mr Venkatesan G Coordinator Sankara Nethralaya ohmvenkat@gmail.com 06 Ms Soundarya S Executive Anna University soundhu_111@yahoo.com 07 Ms Ruth Mary S Staff Nurse Billroth Hospitalls Rangan.Selvam@gmail.com 08 Mr Samuel Jeyaseelan Private Physiotherapist samfrank.chris@gmail.com Ms Niramjani S Manager Operations Madras Medical niranjani6@yahoo.co.in 09 Mission 10 Dr Ramya Kamaraj Private Doctor kamarajramya@gmail.com Ms Sindhu K M Sr Executive Apollo Hospitals sindhu_k@apollohospitals.co m Dr Sharma S S Doctor Dentist drsharmaimplants@gmail.com 13 Mr Gautham R V Private PSG, Coimbatore gauti.psg@gmail.com 14 Mr Sathishkumar M Secretary Sankara Nethralaya Skmalarsathish27@gmail.com 15 Ms Ashwini E Private - ash.alwaysahead@gmail.com 16 Mr Arokiasamy T Sr Executive Sankara Nethralaya arokiasamyt@gmail.com Mr Lakshmi Narayanan Executive Eye Bank SN Sankara Nethralaya gln_1974@yahoo.co.in Ms Mary Loverra CL SN Sankara Nethralaya jayamaryseelan@yahoo.co.in Juliet Jayaseelan Dr Aruna S Doctor Dentist arunapatri@gmail.com Ms Ms Shobha K P Manager Operations Apollo Hospitals shobakp@yahoo.com

11 Participants Details BATCH V ( ) S No Title Name Designation Institute E Mail 1 Dr Narayanan R.M.O E.S.I E.S.I Hospital Hospital,Pondy 2 Ms Akila Uthra R Private Ms Nandhitha.M Management Sathish Eye Sathish Eye Hospital Representative Hospital 4 Mr Chandrasekar.K.G Business Private Private 5 Mr Biju Lal Incharge Preethy Medical Preethy medical Suppliers suppliers 6 Mr Sam Thayakaran Student SRM University SRM University 7 Ms Ranjana Student Rajalakshmi Rajalakshmi Eng Rangarajan Eng college college 8 Ms Radha.R Student Rajalakshmi Rajalakshmi Eng Eng college college 9 Ms Meena Commercial Sankara Sankara Nethralaya Ravichandran Dept Nethralaya 10 Ms Subitha.K Sec to Sankara Sankara Nethralaya Administration Nethralaya 11 Ms Parvathydevi K Executive Sankara Nethralaya Bio Chem Dept Nethralaya 12 Ms Mary Mercy Assistant Gremaltes Gremaltes hospital Nirmala Administrator hospital 13 Ms Gayathri R Asst. Manager Idea Cellular Idea Cellular Ltd. Ltd. Mr Tamilmani A Sr Admn Sree Jain Sree Jain Medical 14 Medical Relief Relief Society Officer Society 15 Mr Dola Krishna Consultant IND IND 16 Dr Janice Jinu Mathew Paediatric Registrar Vision care hospital Vision care hospital

12 Certificate Course in Hospital Financial Management (CCHFM) Participants Details BATCH I ( ) S No Title Name Designation Institute E Mail 1 Mr George Cherian Director Admn Madras Medical gcherianmdrs@yahoo.com Mission 2 Ms Methu Paul S - Private methupaul@gmail.com 3 Ms Suma Ashok - Private sumaashok23@yahoo.com 4 Mr Rajesh R Senior Manager Be Well Hospital rajesh78mac@gmail.com 5 Ms Dharani - Private dharani006@gmail.com 6 Dr Sheila John HOD Teleoph Medical Research sheilajohn24@gmail.com Foundation 7 Mr Kannan KPT Project Officer Medical Research kpt@snmail.org Foundation 8 Ms Shyamala S DGM QM & Medical Research shyamala563@gmail.com PR Foundation 9 Ms Sharadha Admn Officer The B A S E sowkrish@yahoo.com Narendran Hosp 10 Ms Beaulah Nancy I Executive Medical Research nancy@snmail.org Foundation 11 Ms Preetha Bobby Manager M N Ortho drmayilnatarajan@gmail.com Hospital 12 Mr Margabandu Administrator Ashwini Eye ashwinieyecarehospital@yahoo.co.in Care 13 Dr Jeyaraju J Medical Supdt. Madras Medical jjayaraju@yahoo.com Mission 14 Mr George Cherian Director Admn Madras Medical gcherianmdrs@yahoo.com Mission 15 Ms Methu Paul S - Private methupaul@gmail.com

13 Sample Certificate after a successful Completion CCHM Course - Certification Shri Deepak Chander Rujay Joint Director (Accounts & Asset Mgnt), Regional Centre ECHS, Chennai is receiving course completion certificate from Dr S S Badrinath Founder / President cum Chairman Emeritus of Sankara Nethralaya on 27 th April 2013.

14 Photo Gallery of CCHM Course (A few photos from various batches) CCHM First Batch of Participants Interacting with Dr S S Badrinath Founder Sankara Nethralaya Commencement of 2nd Batch CCHM Program on

15 Dr T V Subramanain TQM Guru Shri Samuel Abraham CMC Vellore A Session on Supervisory Skills by Dr Ashok babu

16 A Session on Customer Care by Ms Vima Dorairaj Mahindra Holidays & Resorts Group A Session on Insurance and Claim Management by Shri Sivanandam Dy Manager New India Assurance, Chennai

17 A Session on Role of HR in Healthcare by Ms Sudha Mohan SN 2nd batch of CCHM Course after Certification Ceremony with senior faculty Mr Madhusudhan Kavali Sr Manager Faber Sinduri, Hydrabad

18 A Session on Financial Management by Management Consultant Mr Ravindran ACA; CWA Role of ICT in Healthcare by Dr Sumanth C Raman TCS

19 Mr G Subramaniam at HR in Healthcare session Mrs Shyamala Selvaraj at a Session on Accreditation & TQM

20 Dr R Kathikeyan at a Session on HR and Healthcare Shri S S G K Murali a t a session on Customer care

21 Mrs Nalini Ravindran at a session on Leadership Skills Mr T Ramanan at a session on Role of IT in healthcare

22 Shri ShomaShekar Greatlakes at a session on Training & Development Mr Sampathkumar CITO at a session on Role of IT in healthcare

23 Mr A Mahalingam at the Course Hospital Support services Sessions Participants at the Dept Visit and Hospital Tour

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25 CCHM 4 th Batch Participants Group Photo Last day session Module Name CCHM Course Modules and Faculty Institution Customer Service I Ms. Vimla Dorairaju Business Head Mahindra Holidays & Resorts India Limited E Mail : Vimla.Dorairaju@mahindraholidays.com Customer Service II Mr SSGK Murali Prof - LIBA & WLCI, E Mail : ssgmurali@hotmail.com Hospital Accreditations & TQM Mrs Shyamala S, DGM-SN Centres-Administration & Quality Management Sankara Nethralaya, Medical Research foundation, Chennai Supply Chain Management HR In Health Care Health care Laws IT and Health care Health Insurance & Claims Management Housekeeping & Waste Management E Mail : shyamala@snmail.org Mr C S Ramakrishan Chief Operating Officer, ACME Consulting, Chennai E Mail : csrkn61@gmail.com Dr T V Subramaniam Chairman -Board of Studies at Bharathidasan Institute of Management, Trichy Visiting faculty at IIFMR, IIM Ahmedabad subramanian.tv@gmail.com Mr G Subramaniam Gemba Management Consulting Pvt.Ltd.& Gemba School of HR gsgsgsgs@rediffmail.com Dr R Karthikeyan Director - Gemba Management Consulting Pvt.Ltd Gemba.karthikeyan@gmail.com Ms Reena Eappen DGM HRD, Sankara Nethralaya E Mail : reenaeappen@hotmail.com Ms Sudha Mohan Sr Manager HR, Sankara Nethralaya E Mail : sudham@snmail.org Mr Samuel Abraham Sr Legal Officer, Directorate -CMC Hospital, Vellore : E Mail : samuel_abraham2004@yahoo.com Dr. Sumanth Chakravarthy Raman Head of innovation at TCS' healthcare practice. Tata Consultancy Services,Chennai sumanth.raman@tcs.com Mr T Ramanan Sr Faculty ( IT), Anna university, Chennai E Mail : ramanan.com@gmail.com Mr Anand G Sankara Nethralaya: anandg@snmail.org Dr Shilpa Krishna Health Sprint B Lore - shilpa@healthsprint.com Sri Ramchander - Health Sprint Chennai ramchander@healthsprint.com Mr Sivanandan Dy Manager New India Assurance, Chennai. Sivanandam.v@newindia.com Alagu Ruban Das.D - Sr.Executive Training Faber Sindoori, Chennai : training@sindoorifaber.com

26 CCHM Course Modules and Faculty Utility & Maintenance Services Training & Developments Mr Madhusudhan Kavali Manager - Faber Sindoori, E mail : madhu@sindoorifaber.com Dr Ashok Babu ISTD Faculty ashokbabumurari@gmail.com Mr Somashekar Sr Faculty Great lakes Management Institute, Chennai E Mail : shekhar@greatlakes.edu.in Marketing for Hospitals Total Quality Management Team Building / Leadership Communication Skills Mr SSGK Murali - Prof - LIBA & WLCI ssgmurali@hotmail.com Dr T V Subramaniam Chairman -Board of Studies at Bharathidasan Institute of Management, Trichy Visiting faculty at IIFMR, IIM Ahmedabad subramanian.tv@gmail.com Ms Nalini Ravindran Senior Faculty Visiting E Mail : nalini.sahaja@gmail.com Mr Muthiah Ramanathan Director Mind Dyanamic Centre President Hynotic Circle, Chennai E Mail : minddynamics@gmail.com

27 Feedback / Testimonials from the Program Participants: Dr. Anita Suryanarayan M.D. (Path) - Vice President - Operations (TN & Sri Lanka),Chennai Says: The certificate weekend course on Hospital Management more than satisfied all the expectations with which I attended this programme. Though belonging to a Laboratory set up rather a chain of Labs, the problems we face in the industry are the same. there are challenges with Customer Support/ HR/ Supply chain Management/ IT everyday. It is important for us as these affect our customers who are our end users and for whom we take so much care as we have been taught to do. Unless we know as heads we are not able to train our staff and the organization and end user suffers. All these topics explained by a wonderful, cooperative and knowledgeable faculty very well selected, have brought these points very clear. Even topics like Health Insurance / Legal issues of which we do not know much but need to know, have been very clearly explained. The topic Operation and Management brought many facts very clear and these we will use for our future Labs and centers. We will even try and use this model for our present facility to minimise energy loss and improve efficiency. The staff of SN Academy Mr Mahali, Ms Leela, Ms Sreeedevi and others have shown a classical example in care of people, patience in answering queries, updating with information and topics and sending us the presentations. They are a wonderful team and we are privileged to know them all. From Mr Mahali and his team also we have learned a lot. My thanks to Dr Badrinath for constituting and understanding the need of training and this wonderful group of people who are the spirit of the Academy. I look forward to attending more programmes and yes, my candidate for the next course is already selected.wish you all the very best Kind regards, Dr. Anita Suryanarayan M.D. (Path) Vice President - Operations (TN & Sri Lanka), Metropolis Healthcare Pvt Ltd.Lister Metropolis Laboratory - Chennai, Mobile: / anita@metropolisindia.com

28 Dr (Col) R Rajamahendran, Chief Administrartive Officer,Sir Ivan Stedeford Hospital, Says : It was a great experience to be in the MMA-SNA Hospital Management course and I sincerely thank you and your team for organizing the course in an exemplary way. It is my loss that I could not be with my fellow classmates on the golden day of taking a tour of SN and meeting you all today and Dr S S Badrinath. An appreciable prompt work done Mr A Mahalingam, Academic Officer and his team. I wish the tour and the meeting a grand success and start many such wonderful courses from the SN Academy. Regards. Dr (Col) R Rajamahendran, Chief Administrartive Officer, Sir Ivan Stedeford Hospital Ambattur - Chennai 53 Ms Abaya Sundar Says: This course will really help me in future and the way the course was conducted was also nice..i got to know completely about the management in hospitals.. Thanks to Sankara Nethralaya Academy for giving me such a oppurtunity for undergoing this hospitality management course. Regards, Abaya Sundar, Cognizant Technology Solutions Pvt Ltd. abayasundar@gmail.com

29 Dr Atheek S DO DNB, Consultant Ophthalmologist, Says; Thank you very much for organizing the CCHM course in a systematic and coordinated manner. The course was a great eye opener for practicing ophthalmologists with regard to administrative work. The course duration and timings were convenient; it ensured we did not miss much of our practice. It was a privilege to be a part of CCHM course conducted by SN. I extend my sincere thanks to Dr S S Badrinath, all the faculty members and SN team for making it a grand success. I look forward to attend more such programmes organized by this wonderful team. Regards Dr Atheek S DO DNB Consultant Ophthalmoligist Fathimah Eye Clinic 23, Arulanandam Street,Santhome,Chennai ,dratheek@gmail.com Dear Mr. Mahalingam, Thank you very much for a great co-ordination in conducting this Certificare Course in Hospital Mnanagement in a grand success which is more beneficial towards the Healthcare community through different professionals. We the participants are expressing our heartiest thanks to everyone in TSNA (starts from Security guards, housekeeping staffs, administration staffs, the video coverage men, and so on). Special thanks to TSNA, MMA including Mr.A. Mahalingam, Ms. Sridevi for their extraordinary coordination.have a Great Day! See you all during the session. Cheers! Thanks and Regards, Rajan C

30 September 23, 2013 Few Testimonials from the attended Participants of the Finance Management Session by Shri PR Ravindran on Participants Dr. S. Subramanya Sharma, MDS Dean & Professor - Adhiparasakthi Dental College & Hospital, Chennai. Prof - Department of Oral and Maxillofacial Surgery, SRM Kattankulathur Dental College, SRM University Dr. S. Aruna MDS Professor & Head, Department of Pedodontics and Preventive Dentistry, Tagore Dental College &Hospital, Rathinamangalam, Chennai Ms Soundarya, Executive -Anna University Mr Gautham Student University of Auckland PSG College Coimbatore Ms Shobana Manager Operations Apollo Hospitals - Chennai Dr Ramya K Private Practice - Chennai Feedback - Excellent Topic - Very Apt - Difficult topic made very easy for us (No finance background). - Excellent Session and Basics have been explained very well - Being a non finance person, I got knowledge of terminology used in finance & accounts and made me familarise with terms which I come across in my work. - Very interactive lecture. - The Entire session went on very well. In the beginning, I struggled a it to grasp all the information provided by faculty Shri PRR Sir, but later he was very patient to clear all my queries. - The second part of the session was excellent. - I am very much satisfied with this informative session. - This session helps to know about finance and cost management of the any organization. This lecture gives a overview about the cost reduction and how the management to run with profit. - Session is crisp to the point and resourceful. Thank you for the excellent session. Mr Samuel J Physiotherapist Kanchipuram - The Session is good & the illustrations given by the speaker are simple and easily understandable. - It also created an interest to learn more about finance and accountings. Compiled by A Mahalingam / The SN Academy / September 23, 2013

31 From Preethi Raj Gowri Dear Shri Mahalingam Sir, Sankara Netralaya is said to provide outstanding service to the people and now its very clear,the academy could provide and exhibit its excellency in imparting knowledge to others! This short time Hospital Management course is a fabulous one for the professionals in fine tuning their attitude and professional approach in managing a hospital.at first i thought iam making a mockery of myself in selecting this course as I am only a PG degree holder in Biochem..But after attending four to five sessions, it gave me a clear path where i stand!i sure have an idea now what to do next, and that would obviously be at a hospital. The faculties in each and every session were highly talented and gave us the right points in a very crystal clear manner. These twelve sessions were highly informative for sure! and last but not least the SN academy colleagues were moving very friendly with us. I am sure all my shyness bursted and flew away in the clouds! Their is even more loads of things to learn from our sessions faculties i believe! Thank you sir. Preethi Raj Gowri / preethirajgowri@yahoo.co.in From Shri Mr Subramanian.D Dear Mr. Mahalingam, Greetings from Subramanian. I thank the Sankara Nethralaya & Academy for providing a comprehensive certificate program. The course encompassed all the relevant subjects in the hospital administration and management. I must appreciate all the faculty members and the guest speakers for imparting, sharing their knowledge and experiences. I should thank you and your staff for providing excellent hospitality and assistance. Last but certainly not the least; the program gave an opportunity to meet a diversified group as 'Batch Mates' to have our best moments. Wishing all the success to all. Mr Subramanian. D (Subbu), E Mail : dsmanian@gmail.com. From Ms Abaya Sundar Dear Mr Mahalingam Sir, This course will really help me in future and the way the course was conducted was also nice.. I got to know completely about the management in hospitals.. Please give us the printouts of the ppt before the classes getting initiated every week...this will help us more and this is just my suggestion. Thanks to Sankara Nethralaya Academy for giving me such a opportunity for undergoing this hospitality management course. Name : Ms Abaya Sundar, E Mail : abayasundar@gmail.com

32 Sankara Nethralaya Academy s Hospital Management course comes as a boon to aspiring healthcare entrepreneur from Bangladesh. Basically I am from engineering background but presently involved in health care service provider. We run a telemedicine center in Bangladesh. We are connected with Apollo group of hospitals, India and Medica Super specialty Hospitals, Kolkata. Recently we have decided to make a super specialty hospital in Bangladesh. That s why I was searching for a course to learn about hospital management. I got the information from Google that Sankara Nethralaya is going to organize a daylong seminar on Hospital Management, I took the opportunity and attended the seminar. The seminar was excellent and very informative. From there I came to know that Sankara Nethralaya is going to organize a Hospital Management Certification Course. I went through the list of course modules and found interesting and encouraging to join the course. Then I spoke to Mr. A Mahalingam and discussed details about the course and finally joined the course. From day one, I recognized that this was a professionally organized course for professionals. How much we can take back home from the course depends on how much we are involved in learning process and how much we can accommodate. The faculty was well comprised of wise experts in their chosen fields with a lot of practical knowledge. The classroom provided a good platform for them to teach us how to integrate theory in the practice field. The modules gave us an introduction to the various facets of running a hospital finance, administration, personnel, law, technology, human resource etc. The faculty was open for discussions and questions and that encouraged us to mail them the feedback and doubts we had. The entire experience was very enriching and has sown the seed in my mind to learn more about the various topics. S.M.Raihan Managing Director - International Telehealth Services Ltd. Dhaka,Bangladesh / ihcsbd@gmail.com /engineerraihan@gmail.com Tel:

33 Ms K M Sindhu,Sr. Executive Operations, Apollo First Med Hospitals( Sindhu_k@apollohospitals.com) Speaks about this weekend Certificate course in Hospital Management : My idea on this exposure is to implement the same, wherever it applicable in the hospital industry that I work in. I would like to bring in the team building so as to avoid any communication in the process, for eg: a patient who is an insurance person, needs to be initially explained about the authorization, verification, these processes were happening, but I would like to focus more on that so as to improve the relationship with patients which will ultimately help in retaining the customers, communication skills will also develop, which again can give us many ideas on the ISO Standards, which we are again planning to improvise, modify, for process improvement and also quality improvement. The above mentions explains on how I develop myself in terms of team building, communication, quality, and leadership, since I am handling the accounting process we already on way of the managerial accounting and my plan is to more focusing on the improvement on the revenue part by concentrating more on the corporate tie up s for inpatient, out patient s services and Health checks and to striving to get new more insurance tie up s and to create the packages of the surgeries. With the guidance of the management I am planning to bring in of more consultants on various specialties based on our requirements which will improve our hospital in terms of the profit, which again needs continuous discussions with the top management, on both administrative and medical level. Thirdly, I would like to more focusing on implementing the Electronic Medical Records in our organization where I can reduce more on money, manpower and time consumption. The main and foremost factor to adapt this system is to reduce the space consumption and lifelong storage of the patient s details. It will improve the quality and accuracy on the patient s records. I would further like to focus on resource management and technology, where I will put it in such a way that I can utilize the manpower for various processes which will again simplify, improve and understanding the process in a better way. Information technology plays an important role these days, for which I feel proud of having such an exposure which will again help me in implementing the new software which we are in the learning curve, new software called Medmantra, a TCS product, which has many things to learn so that it will help the patients and the doctors in understanding and retrieving the historical data from any of the Apollo Hospitals.

34 Finally I am going to focus on supply chain management where I will get to know of what a hospital, rather what our hospital requires in terms of production. Supply chain activities will cover everything from product development, sourcing, production, and logistics, as well as the information systems needed to coordinate various activities. We will be in need of many consumables and equipments, which again need a clear study whether the introduction of such products will improve the hospital, both in terms of customer satisfaction and quality improvement. This will again help in the whole process in terms of customer satisfaction, quality improvement and process improvement. The current scenario and updated technology plays a vital role in healthcare sector, for which much attention and concentration is required. One needs awareness for bringing in new practices and practically to be implementing in place which leads into the success of the process which is the core objective of this course and that is my whole initiative of the process. Mr. Bhavani Sekhar.S, Asst.Manager Apollo Hospitals Tondiarpet, Chennai: In the current scenario technology plays a vital role in the healthcare industry, for which much awareness is required. One also needs awareness for bringing in new practices, in order to succeed in the process which is the core objective of this Certificate Course in Hospital Management course and that is my whole idea of the joining the course. Ms S.Soundarya, Anna University: The topics covered during the lectures spread over 12 weeks were highly informative and helped in understanding the management aspects of a hospital. Moreover, there is manifold increase in the complexity and processes that take place in the successful management of a modern day hospital. This in turn has lead to a tremendous demand for efficient professionals who can handle the day-to-day chores of hospital management and administration. I am confident that the input received over the last 12 weeks on various aspects of hospital management will help me in turning out to be an efficient manager. Since I am not part of the industry at present, the implementation of the knowledge acquired depends on the opportunity that I would be getting in future.

35 Gautham Rajakrishnan, Biomedical Engineering Student, The University of Auckland : First of all, let me thank you Mahalingam Sir, your battalions and all other officials of Sankara Nethralaya for giving me an opportunity to complete the certificate course on hospital management successfully. It gives immense pleasure for having enrolled myself with your esteemed institution for the above certificate course. As a biomedical engineer, my M.S degree at the University of Auckland and this certificate course have rather helped me a lot to increase my knowledge and exposure in medical field. I hereby assure to propagate to all my colleagues those related to hospital field to take up your certificate course and make best use of this course knowledge. Ms Ashwini R, MS Bio Engineering, Syracuse University, New York: This 12 week course in Hospital Management has provided me an opportunity to interact with the experts in various areas of Management. It has exposed us to several issues that need to be tackled while providing professional healthcare. This course has given us an idea of what to expect and how to deal with commonly faced problem while dealing with patients. It brought together youth and experience and enabled an exchange of ideas between likeminded people. The campus and the faculty provided a great environment for learning. I thank the organizers for enabling me to utilize the break between semesters more productively.

36 Testimonial Ms Mrs SrividhyaGanesh /AO /Jaya Eye Care Centre, Chennai My husband being an alumnus of Sankara Nethralaya, we keep getting mailers giving information on various happenings in the institution. It was one such mailer informing about a certificate course in hospital management that drew my attention. I wanted to get some idea about what was involved in managing a hospital and the fact that the course timings were convenient, the duration short but not too short and finally, the impeccable reputation of the institution all contributed to me applying for the course. Within two days, I was enrolled in the course. Everything was seamlessly managed through . My doubts were cleared, online payments were arranged and I was all set to attend the course. From the first day, I recognized that this was a professionally organized course for professionals. How much we can take back home from the course depends on how much we are involved in the learning process. The faculty comprised of experts in their chosen fields with a lot of practical knowledge. The classroom provided a good platform for them to teach us how theory and practice could be integrated. The modules themselves gave us an introduction to the various facets of running a hospital finance, administration, personnel, law, technology, human resource, etc. The faculty were open to discussions and questions and in fact encouraged us to mail them with feedback and doubts if any. The entire experience was very enriching and has sown the seed in my mind to learn more about the various topics. I hope SN Academy arranges periodical one day seminars on individual topics so that we are able to keep abreast of what is happening in the management field. I also hope that in future more faculty from Sankara Nethralaya also participate in the program as collectively they have a wealth of experience which they can share with us. My best wishes to SN Academy for the success of all its ventures and endeavours. Mrs SrividhyaGanesh Administrative Officer Jaya Eye Care Centre Mandavelipakkam,Chennai E mail : vidhyagani@gmail.com

37 Few High Profile Doctors / Executives of other Institutions also undergone our Certificate Course in Hospital Management and our certificate is recognized in their institution and got promotions too. S No Name Institute Dr V Arun Sr Cardio Thoracic & Transplant Surgeon Life line Multi speciality Hospital, Chennai The TN Dr MGR Medical University also honoured him as Best Doctor Award for year of Dr. Anita Suryanarayan M.D. Vice President & Chief of Laboratory Services, Lister Metropolis Laboratory Chennai 34. The TN Dr MGR Medical University also honoured her as Best Doctor Award for year of 2012 Dr. S. Subramanya Sharma Head & Prof Oral and Maxillofacial Surgery FICOI fellow, International Congress of Oral Implantologists, USA SRM University, Chennai Dr R Krithika Devi Gynecologist Chettinad Hospital, Kelambakkam Dr.Col Rajamahendran Senior Administrative Officer Sir Ivan Stedeford Hospital,Ambattur, Chennai Dr S.Bhaskaran Medical Director Dr.Andal's Lakshmi Fertility Hospital,Nellore Mr B. Ravin Lokesh Chairman Right Hospitals- Chennai Dr Lakshmi Venkat V Vice President Sakthi Hospital & Research Centre Dr.Sudhaa Aravinth Medical Director. Medzon Ganesh Hospital, Vellore Dr J Jeyaraju Blood Bank Officer & Medical Supdt. Madras Medical Mission, Chennai Dr George Cherian M Director AdministrationMadras Medical Mission, Chennai Dr N Radhika Senior Consultant, Sankara Nethralaya Dr Sivakamu Dhandapani, MD,DGO Chairman-Sakthi Hospitals & Research Centre Triplicane, Chennai. The TN Dr MGR Medical University also honoured her as Best Doctor Award for year of Ms Niramjani S Manager Operations Madras Medical Mission, Chennai Ms Sindhu K M Mr Bhavani Sekhar S Ms Shobha K P Manager Operations Apollo Group Of Hospitals. Chennai A Mahalingam Program Director (weekend) The Sankara Nethralaya Academy / September 20,