The purpose of Operation Hire is to enhance current efforts to support veteran hiring in Maryland. employers, federal,

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1 The #1 Stop For Your Employment Needs! NEWSLETTER Summer-2014 A publication of the One-Stop Job Market Partners Association. Edited by Department of Labor, Licensing & Regulation staff in Salisbury, Maryland. OPERATION HIRE By : Becky Cathell, DLLR Administrative Specialist Governor O Malley has initiated an operation with a goal of full employment for veterans by the end of This campaign is called Operation Hire. It is a 100 day veteran hiring challenge that takes place June 1, 2014 through September 9, INSIDE THIS ISSUE: Operation Hire 1 Job Market Quarterly Activities Customers Served Charts 3 Customers Served Tables 4-5 Operation Hire, Continued 6 Operation Hire: Fact Sheet 7 Labor Force, Demographics 8-10 and Jobs Overview Customer Satisfaction Surveys 11 Maryland Workforce System Flyer 12 Contact Newsletter Staff Tri-County Way Salisbury, MD Phone: Fax: salisbury@dllr.state.md.us To be notified by when the latest edition of the newsletter is posted on our website, or to comment regarding this issue, please contact Greg Eberts at greg.eberts@maryland.gov. 2 The purpose of Operation Hire is to enhance current efforts to support veteran hiring in Maryland. The campaign challenges employers, federal, state and county agencies to increase recruitment efforts for the time period of June 1 through September 9, 2014 and to encourage an increase in veteran hiring. All businesses as well as government agencies that possess a Federal Tax ID number are eligible to participate. All veterans that are hired must be a resident of Maryland. Businesses are not required to be based in Maryland. Businesses can register online using the Operation Hire site: d/1yaguxkry72zbqkvbmpzf17_1i3cnukyxhleqricohlq/ viewform The Maryland Veterans Administration (MDVA) will track participation and hiring data. At the conclusion of Operation Hire, MDVA will compile and review data. Based on the data received, special recognition will be given to the employer with the most veteran hires and the employer with the largest percentage of veteran hires by work force size. Continued on page 6 Page 1

2 Job Market Quarterly Activities April Through June 2014 By Greg Eberts, Lower Shore Labor Exchange Administrator The One-Stop Job Market participates in a variety of workforce development activities on the Lower Shore. This is to provide a brief overview of the wide range of partner sponsored workshops, meetings, and events that were held from April through June Workshops The following workshops and training sessions were held during the period: Department of Labor, Licensing & Regulation (DLLR) Early Intervention Job Search Workshops DLLR Tri-County Youth Presentation DLLR Board of Education Presentation Department of Social Services (DSS) Orientation For New Customers Chesapeake College GED Wicomico Adult Program Chesapeake College English As A Second Language Job Corps Orientation LSWA Computer Skills Training LSWA WIA Orientation Telamon English As A Second Language Training Telamon English In The Workplace Training Tri-County Workforce Development Initiative (TCWDI) Life Skills Training TCWDI Money Management Workshop Events Staff were involved in the following employment and training related activities during the quarter: Delmarva Education Foundation (DEF) Board Meeting DSS Staff Meeting DSS Relay for Life Meeting DSS Advisory Board Meeting LSWA WIA Staff Meeting One-Stop Job Market Leadership Meetings Shore Transit Advisory Board Meeting Telamon Food Distribution Telamon Foster Youth Program Meeting Tri-County Council (TCC) Executive Board Meeting TCC Event Committee Meeting TCC Tourism Committee Meeting Tri-County Workforce Initiative Team Meeting Tri-County Workforce Staff Meeting Unemployment Insurance (UI) Appeals Hearings UI JAVA Hearing Job Fairs Businesses regularly use the Job Market facilities to recruit and interview new employees. The following employers held job fairs at the One-Stop Job Market or Job Market employees participated in off-site job fairs held by these employers during the period: Mountaire Poultry-Selbyville MD Promise Wawa Stores For a complete list of upcoming activities, please go to the Yahoo calendar located at: Check back often as the calendar changes daily. Page 2

3 Quarterly Charts Program Years 2012 and 2013 Fourth Quarter Over Quarter The chart at right represents activity of the Department of Labor, Licensing and Regulation (DLLR) only. All Job Market customers qualify for DLLR s universally accessible labor exchange services. As a result, the agency serves large numbers of job seekers and this chart provides additional detail. * Numbers in the 4rd quarter of PY 12 are significant less than in the 4rd quarter of PY 13. This is due to the Ocean City Job Fair falling in the 4th quarter in PY 13 instead of the 3rd quarter of PY 13. The job fair draws on average of 4,000 to 5,000 job seekers. Additionally, the termination of the Emergency Unemployment Compensation Program (EUC) ended on December 31, The termination of this program resulted in significant reduction of office traffic. 7,500 7,000 6,500 6,000 5,500 5,000 4,500 4,000 3,500 3,000 2,500 2,000 1,500 1,000 Department of Labor, Licensing & Regulation 7,290 4,542 Fourth Quarter PY '12 Fourth Quarter PY '13 1,400 1,200 1, , Fourth Quarter PY '12 Fourth Quarter PY '13 1, An activity report with a full listing of agency services by quarter is available on pages 5-6 Page 3

4 One-Stop Job Market Customers Served Program Years 2012 and 2013 Fourth Quarter Over Quarter Table AGENCY April 1, 2013 June 30, 2013 April 1, 2014 June 30, 2014 MD Workforce Exchange Early Intervention Job Openings Received 1,215 1,024 Workforce Exchange Walk-ins 4,342 3,108 Ocean City Job Fair ** 4,000 Department of Social Services Wor-Wic CC Pre-employment Class Orientation Customers Assisted With Transportation 1,470 2,104 Customer Walk-Ins Temporary Cash Assistance Div. of Rehabilitation Services Customers Served Telamon Corporation Employment/Training Emergency Assistance Housing Counseling 16 4 Translation Food Pantry EWP (ESL) Class ESL Lab Out-of-School Youth Other Adult Basic Education * 44 Rosetta Stone * 175 Tri-County Workforce Development Referred to Life Skills Enrolled Into Life Skills Completed Life Skills 8 12 Customers Served Assessment 8 17 Work Experience/Community Services Day care * Denotes activity not tracked this period ** Ocean City Job Fair held in March 2013 Page 4

5 One-Stop Job Market Customers Served Program Years 2012 and 2013 Fourth Quarter Over Quarter Table AGENCY April 1, 2013 June 30, 2013 April 1, 2014 June 30, 2014 Unemployment Insurance Appeals Hearings One Stop Mobile Unit Total Number of Clients * 99 MD Workforce Exchange * 60 MD Workforce Exchange Resume * 11 Other Job Search Engines * 21 Employment Applications * 0 WinWay Resumes * 0 Referrals to One-Stop Training * 29 Other * 0 Senior Employment & Training Total Participants Served ** 97 Job Search Inquiries ** 20 Services to the Elderly Community ** 76 Unsubsidized Placements ** 5 New Participants During Quarter ** 19 Exits During Quarter ** 19 Job Corps Youth Interviewed 0 10 Enrolled in A Job Corps Center 0 9 Princess Anne One-Stop Walk-ins 1, Mobile One-Stop was out of service during this period * Denotes activity not tracked this period * Denotes activity not tracked this period ** Mobile out of service during quarter Page 5

6 OPERATION HIRE continued Rules for participation and resources for veterans and employers are posted on the MDVA web site. Please visit: sites/2/2014/05/operation-hire-rules-for-website.pdf To kick off this campaign, Greg Eberts, Labor Exchange Administrator for DLLR, participated in an interview with WMDT, a local television station located here in Salisbury, Maryland. He explained the purpose of Operation Hire and why it is good for veterans, their families and Eastern Shore communities and businesses. He stated that it will bring the remarkable skills and qualities of the veterans into the business community. He went on to state that veterans now receive priority of service everyday at the One-Stop Job Market which means that they go to the front of the line to receive service and referrals to employment and training opportunities. He encourages employers to register for the program as it will be an exciting opportunity for them to fill a human resource need with a military veteran. One-Stop staff are ready today to serve veterans and match them to job openings that utilizes their job skills. They are also ready to assist employers with their registration and facilitate the listing of their job openings. Mr. Eberts encourages veterans and employers to call, fax, or visit us at the One-Stop Job Market located at Tri-County Way, Salisbury, Maryland. Phone: Fax: Salisbury@dllr.state.md.us For further information, please visit our web site located at: For the complete interview visit: For more information please visit: Page 6

7 Operation Hire: Maryland s 100 Day Veteran Hiring Challenge Fact Sheet By Becky Cathell, Administrative Specialist, Purpose: The purpose of Operation Department Hire is to of enhance Labor, Licensing current efforts and Regulation to support veteran hiring in Maryland. This Campaign challenges employers, federal, state, and county agencies to increase recruitment efforts for the next 100 days and to encourage an increase in veteran hiring. Eligibility: Businesses as well as federal, state, and local agencies that possess a Federal Tax ID number are eligible to participate. Employers are not required to be based in Maryland; however they must hire a Maryland resident who is a veteran for purposes of Operation Hire. Duration of Challenge: Operation Hire: Maryland s 100 Day Veteran Hiring Challenge will take place from June 1 September 9, The Challenge will conclude at 5 p.m. EST on September 9, I AM AN EMPLOYER: How Can My Organization Participate? 1. Complete the online registration form. There is no deadline for registration. 2. Visit the MDVA Veteran Employer Tool Kit. 3. Register on the Maryland Workforce Exchange. 4. Contact a local One Stop Career Center to speak with a Veteran Representative and share job announcements. 5. Contact the MDVA at mdveteransinfo@maryland.gov to share job announcements. I AM A VETERAN: How can I learn about veteran friendly jobs in Maryland? 1. Visit your local One Stop Career Center. 2. Enroll in the Maryland Workforce Exchange. 3. Visit the MDVA website to see who is participating in Operation Hire. 4. Attend a local Job Fair. 5. Visit the U.S. Department of Veterans Affairs ebenefits website. Enroll in the new employment center. Search job postings and receive resume and interviewing tips. For a full program description, links to services, and participation rules, visit veterarns.maryland.gov/ operation hire marylands 100 day veteran hiring challenge/ For more information contact: Dana Hendrickson Director, Outreach and Advocacy Maryland Department of Veterans Affairs dana.hendrickson@maryland.gov Page 7

8 LOWER SHORE Labor Force, Demographic and Jobs Overview May 2014 Edition Source: Office of Workforce Information and Performance/Labor Market Analysis Page 8

9 LOWER SHORE Labor Force, Demographic and Jobs Overview More than two of three on file (66.8%) had an education level that included a high school diploma or less. Nearly two in five (37.7%) had as their most recent experience having been in the Accommodation and Food Services industries. May 2014 Edition Source: Office of Workforce Information and Performance/Labor Market Analysis Continued from page 8 Page 9

10 LOWER SHORE Labor Force, Demographic and Jobs Overview Top 10 Employers by the Number of Advertised Job Openings as of May 27, 2014 Rank Employer Name Number of Job Openings 1 Perdue Peninsula Regional Medical Center 95 3 University of Maryland Eastern Shore 52 4 Sysco Corporation 48 5 Salisbury University 37 6 McDonald's Corporation 36 7 Food Lion 35 8 Genesis HealthCare 29 9 Dollar General Corporation The Home Depot, Inc 23 Almost one-fourth (23.4%) of the available jobs in this list were attributed to the first employer. Top 10 Industries by Advertised Job Openings as of May 27, 2014 Rank Industry Number of Job Openings 1 Retail Trade Health Care and Social Assistance Manufacturing Accommodation and Food Services Educational Services Administrative and Support and Waste Management Transportation and Warehousing 87 8 Wholesale Trade 75 9 Finance and Insurance Professional, Scientific, and Technical Services 28 A little more than one-fourth (27.1%) of the jobs above could be found in the Retail Trade industries. May 2014 Edition Source: Maryland Workforce Exchange VOS Online Jobs data Continued from page 8 Page 10

11 One-Stop Customer Satisfaction Survey Summary The One-Stop Job Market Customer Satisfaction Survey was implemented in January The survey document has evolved into a resource that rates the One-Stop Job Market and the Mobile Unit on the environment presented to our customers. The information in this document includes information from 50 One-Stop Job Market surveys collected during the period of June 9, 2014 and June 13, The Mobile Unit did not do any surveys during this quarter. ************************************************************************************ Overall, during this sample week, customers rated One-Stop Job Market services with an average of 3.73 on a scale of 1-4. This rating means that customers agreed with the statements listed in the table below: Statement One-Stop Rating Mobile Unit Rating Average Rating I received the services I needed Staff was friendly and helpful Staff was knowledgeable about services available I would recommend the services I received to others I had an overall good experience Average Rating A breakout of numbers regarding which services customers filling out surveys received is listed below. One person may have received more than one service: Activity One-Stop Surveys Mobile Unit Surveys Job Search 13 0 Resume Assistance 5 0 Career Information 3 0 Training 16 0 Other 17 0 ************************************************************************************ Page 11

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