PY 2012 Annual Report

Transcription

1 PY 2012 Annual Report 2321 Crabtree Boulevard Suite 200 Raleigh, NC Tel: Fax:

2 Message from the Executive Director About Us Capital Area Workforce Development Board (CAWDB) is a partnership of business leaders and public organizations committed to the economic development of Wake and Johnston counties. Pat E. Sturdivant Executive Director Capital Area Workforce Development Board Mission To create a highly skilled workforce system that will provide employers with productive, skilled workers and offer citizens training and employment opportunities that promote job satisfaction and economic stability. Vision The leader in providing innovative solutions to match workforce skills with employer needs. PY 2012 Strategic Accomplishments Connected with Wake County Public School s Career Counselors Developed a career search portfolio to assist youth service providers Leveraged AmeriCorps resources to market Savvy Youth Sites Developed Success Indicators for the One-Stop System Provided input on redesign of the new One-Stop Model Connected the National Guard with local employers Dear Colleagues, Partners, & Friends, Capital Area Workforce Development Board is pleased to present our annual report which provides an overview of some of our key accomplishments for the period July 1, June 30, Capital Area s unemployment rate has steadily fallen for three consecutive years down to 7.5% in June Although the data suggests less people are out of work, our organization has shown no sign of slowing down. In program year 2012, One-Stop staff served 146,144 job seekers across our network of 20 career centers; our service providers provided intensive and training services to 2,101 adults, put 630 adults through training, and supported 891 adults into employment. The year s accomplishments didn t stop there as we provided over $1,000,000 in wage reimbursements for new hires and work experience placements through our business service programs. I thank our many partner agencies, service providers, staff, Board members, and volunteers; for without their continued hard work and commitment, we would not be celebrating a successful year. Sincerely, Executive Director Capital Area Workforce Development Board Contents Message from the Director 2 Board Members 3 Career Centers 4 Adult Services 5 Youth Services 6 Business Services 7 Access JobLink AmeriCorps 8 Financial Information 9 2 Capital Area Workforce Development Board

3 PY 2012 Board Members Susan E. Jackson, Board Chair Director, Health Delivery Redesign Blue Cross and Blue Shield of NC Organization Sector Member Cisco Systems, Inc. Private Zena Anderson, Human Resources Manager Progressive Business Solutions Private Tim Catlett, President Manpower Private Cindy Chunn, Government Solutions Executive Capital Associated Industries Private Bruce Clarke, President Caterpillar, Inc. Private Korey Coon, HR Director NC Association of Educators Organized Labor Rodney Ellis, President Wake County Public School System Education Joy Frankoff, School-to-Career Coordinator NAI Carolantic Realty Private Scott Hadley, Broker Global Knowledge Training LLC Private Brian Holland, General Counsel Duke Raleigh Hospital Private Janet Holliday-Cashwell, Administrative Director, Employee Services Johnston Community College Education David Johnson, President Community Anchors Limited, Inc. Community Organization Terence Leathers, President & CEO Dorcas Ministries Community Organization Howard Manning, Executive Director Innovative Systems Group Private Tony Marshall, President & CEO Wake Technical Community College Education Gerald Mitchell, Executive Vice President North State Bank Private Matt Robinson, Market Executive Time Warner Cable Private Valerie Sachariat, Senior Manager, Talent Acquisition NC Division of Workforce Solutions Public Renee Taylor, Regional Manager NC Div. of Vocational Rehabilitation Public Stephanie Vinson, Unit Manager The Hales Group Private Lydia Walton, Human Resources Manager Community Action, Inc. Community Organization Marie Watson, Executive Director Economic Development Partnership, NCSU Economic Development Tom White, Director Johnston County Public Schools Education Joy Woodard, Director, Career & Technical Education Wake County Northern Regional Center Public Ross Yeager, Director PY 2012 Annual Report 3

4 Career Centers Career Centers Customers Served Capital Area Workforce Development Board (CAWDB) provides oversight of the Career Center System in Wake and Johnston counties. Career Centers, also referred to nationally as One-Stops, are designed to provide high quality, customized employment related services in one convenient location. Workforce professionals from various partner agencies all work together under one roof to help local businesses find talent and job seekers find employment. Career centers provide a number of workforce development services to businesses including, Job Matching Pre-screening Labor Market Information Subsidized Training Wage Reimbursement Downsizing Assistance In addition, career centers also provide a number of employment related services to job seekers, including: Job Listings Career Guidance Job Search Assistance Resume Preparation Skill Assessments Case Management Specialized Workshops Access to Training Chart 1. Compares the Number of Customer Visits to Career Centers to Previous Years Career Expo CAWDB held its annual Career Expo in October 2012 at NC State University s McKimmon Center. The Career Expo featured 78 booths filled by employers and employment service providers. 1,458 job seekers were able to take advantage of the following resources: Resume Assistance and Career Expo PY 2010 PY 2011 PY 2012 Number of Employers that Attended Number of Job Seekers that Attended Job Seekers visiting Employer Booths at the October 4, 2012 Career Expo Review, Ask a Human Resources Representative sessions, a computer lab, mobile JobLink unit, jobs board, and eight motivational workshops, such as, Using Social Media Effectively in Your Job Search, Rebranding Yourself after 50+, and Make Your Resume Work For You ,719 1,831 1,458 4 Capital Area Workforce Development Board

5 Adult Services Adult Services Capital Area Workforce Development Board (CAWDB) provides services to Adults and Dislocated Workers (18 years of age and older). Services are comprised of three levels. Core services are intended to be self-service and are available to anyone who walks into a career center. Intensive services are for eligible adults who have been unable to find employment on their own. Once a job seeker enters intensive services they are now receiving services funded under the Workforce Investment Act (WIA). Training services are for eligible adults that have been unable to find employment with their current skill sets despite the help of a case worker. Service Enhancements In order to better serve the number of customers receiving employment services in Wake and Johnston counties, CAWDB made the following service enhancements to adult programs in PY 2012: Developed a new framework for program orientation to improve and expedite service delivery Implemented a comprehensive self -assessment process to better identify job seeker s training needs Hosted customer service training for staff to improve customer service satisfaction ratings Enhanced individual employment plans to help job seekers achieve their employment goals faster Customers Served Success Story Chart 2. Adult Customers Enrolled in WIA Programs Myra Cabot's story is not like any other. She is a single parent of nine children. After enrolling in the Dislocated Worker Program through CAWDB, Myra started Certified Nursing Assistant (CNA) I training at Care One Health Training Institute. After completing the CNA I training Myra continued to pursue trainings and received the necessary support to complete CNA II, and Medication Aide training. Myra Cabot, Nursing Aide, WakeMed Health and Hospitals After researching her available options, Myra decided to study to be a Certified Medical Assistant. With the support of the program, Myra learned it s never too late to pursue your dreams. Myra is currently employed by WakeMed Health and Hospitals as a Nursing Assistant; she enjoys her work, makes a livable wage and provides for her family. Program Outcomes PY 2010 PY 2011 PY 2012 Adults Entered Employment 69.2% 76.4% 79.9% Dislocated Workers Entered Employment 81.4% 84.7% 88.8% Adult Retention Rate 94.2% 84.2% 84.9% Dislocated Worker Retention Rate 91.8% 90.5% 90.6% Average Adult Earnings $11,153 $9,224 $12,843 Average Dislocated Worker Earnings $19,220 $18,481 $17,078 PY 2012 Annual Report 5

6 Youth Services Youth Services Customers Served Capital Area Workforce Development Board (CAWDB) provides education, training, and employment opportunities to both in-school and out-of-school eligible youth (aged years). Services are tailored to meet the specific needs of the individual. Annual Youth Summit Chart 3. Youth Customers Enrolled in WIA Programs Success Story Another full house at the Ninth Annual Youth Summit in March 2013 Over 150 Wake and Johnston County youth participated in the Ninth Annual Youth Summit at Wake Technical Community College in March The event featured the Extreme Entrepreneurship Tour. The Extreme Entrepreneurship Tour brings together America's top young entrepreneurs to spread the entrepreneurial mind-set to the nation s youth at a grassroots level. Speakers shared their own success stories, the challenges they ve faced and business lessons learned. Youth also had the opportunity to visit with over 25 vendors at a resource fair to learn about the resources available to them in their local community. Aaliyah Neal was a high school dropout and pregnant youth; her unborn baby would be her second child at the age of 18. Aaliyah enrolled in the youth program through CAWDB with the goals of obtaining her GED, becoming financially stable, and Aaliyah Neal, PY 2012 Youth Participant obtaining housing for her family. She received her GED and her Career Readiness Certificate before her baby was born.. Later, the program provided her with work experience, conducted mock interviews, found suitable work attire through Dress-for-Success, updated her resume, and provided job referrals for full-time employment. After interviewing, Aaliyah gained full-time employment as a Sales and Marketing Representative at a local company. Program Outcomes PY 2010 PY 2011 PY 2012 Gained Numeracy/Literacy Skills 65% 47% * Obtained a Degree or Certificate 60% 61% 48% Entered Employment or Postsecondary Education 80% 75% 73% *Stopped measuring numeracy skills in PY Capital Area Workforce Development Board

7 Business Services Business Services Capital Area Workforce Development Board (CAWDB) offers a variety of services to businesses to help with their workforce needs allowing them to remain focused on their core business activities. Services include, finding qualified candidates for available positions, training existing employees and new hires, and obtaining current industry and occupational data to support hiring and training decisions. Subsidized Employment CAWDB has two subsidized employment programs, On-the-job Training and Work Experience. Both programs are designed to provide incentives to employers to take advantage of hiring adult and youth customers. Workforce Ready 2012 Subsidized Training The Incumbent Worker Training Program is a competitive grant opportunity to provide businesses with the fiscal means to train existing employees and avert layoffs. PY 2010 PY 2011 PY 2012 Susan Jackson, Chair of CAWDB welcoming attendees to Workforce Ready 2012 CAWDB hosted its second annual business services event in September registered human resources professionals, recruiters, training managers, and educators attended the event. The event provided opportunities to learn about labor market trends and solutions for the most common workforce challenges, including sessions on, Generation Z in the Workplace, Recruiting With The Bottom Line in Mind, Apprenticeships, The Ultimate Training Toolkit, The University s Role in Job Creation, and Latest Trends in Employment Law. Amount Paid to Local Businesses Number of Businesses Who Received Funding Number of Employees To Be Trained Downsizing Assistance $156,613 $52,033 $271, CAWDB coordinated information sessions on unemployment insurance, career guidance, job search assistance, training scholarships, health insurance options for children, and financial assistance for homeowners for workers affected by downsizing. The information sessions helped affected workers face some of the challenges of unemployment. Number of Businesses Reporting Layoffs PY 2010 PY Number of Workers Affected PY PY 2012 Annual Report 7

8 Access JobLink AmeriCorps Access JobLink AmeriCorps AmeriCorps Members The Access JobLink AmeriCorps program began in 2008 through a grant awarded by the NC Commission on Volunteerism and Community Service. AmeriCorps members volunteer in the Career Centers throughout Wake and Johnston counties to assist job seekers with barriers to employment, such as: Access JobLink AmeriCorps Members for PY 2012 Hours of Service Persons with Disabilities Former Offenders At-risk Youth Mature Workers The program provides job seekers with numerous services, including: Resume Assistance Cover Letter Review Interview Techniques Job Retention Skills Job Search Assistance Chart 5. Average Number of Hours of Service per AmeriCorps Member Program Outcomes PY 2010 PY 2011 PY 2012 AmeriCorps Members Enrolled in Access JobLink Total Hours of Service 31,388 24,810 21,951 One-on-One Job Search Activities 3,194 2,877 2,814 Job Seekers who Found Employment Community Outreach Activities Capital Area Workforce Development Board

9 Financial Information Financial Information Capital Area Workforce Development Board (CAWDB) receives the majority of it s operating budget for Adult and Youth Services from the US Department of Labor (USDOL) via the NC Department of Commerce. Other major sources of funds come directly from the State, such as the Access JobLink AmeriCorps Program. CAWDB also receives other grants through the NC Department of Commerce s Incumbent Worker Development Program (IWDP) and the Rapid Response Program. CAWDB also carries over between 10 and 30 percent of it's operating budget each year as a measure of sustainability for the beginning of the next program year. *Other funds include special ac vi es, demonstra on grants, na onal emergency grants and incen ves. PY 2012 Annual Report 9