POSITION DESCRIPTION. Radiology Clerk. Position Holder's Signature:... Manager / Supervisor's Name: Manager / Supervisor's Signature:...

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1 POSITION DESCRIPTION Radiology Clerk Date Produced/Reviewed: 24 February 2011 Position Holder's Name: Position Holder's Signature:... Manager / Supervisor's Name: Manager / Supervisor's Signature:... Date:... Approval Date: 24 February 2011 Review Date:: 24 February 2013 Position Title: Radiology Clerk

2 PURPOSE OF THE POSITION This position is responsible for the efficient and effective performance of clerical processes in order to meet radiology and Counties Manukau DHB standards and targets. Vision & Values Organisational Shared Vision Our DHB shared Vision is to work in partnership with our communities to improve the health status of all, with particular emphasis on Maaori and Pacific peoples and other communities with health disparities. We will do this by leading the development of an improved system of healthcare that is more accessible and better integrated. We will dedicate ourselves to serving our patients and communities by ensuring the delivery of both quality focussed and cost effective healthcare, at the right place, right time and right setting. Organisational Values Partnership Care and Respect Professionalism Teamwork Innovation Responsibility Working alongside and encouraging others in health and related sectors to ensure a common focus on, and strategies for achieving health gain and independence for our population Treating people with respect and dignity, valuing individual and cultural differences and diversity We will act with integrity and embrace the highest ethical standards Achieving success by working together and valuing each other s skills and contributions Constantly seeking and striving for new ideas and solutions Using and developing our capabilities to achieve outstanding results and taking accountability for our individual and collective actions Page 2 of 7

3 PLACE IN THE ORGANISATION Chief Medical Officer Director of Nursing Director Hospital Services Director Allied Health Clinical Director Clinical Nurse Director Medicine General Manager Medicine Clinical Head of Dept Radiology Clinical Nurse Educator Leadership & Development Service Manager Radiology Personal Assistant Section Heads - Modalities Clinical Nurse Educator Clinical Charge Nurse Team Leader US Charge MRT RIS Team Leader Administration Team Leader Quality Facilitator Clinical Coordinator Radiologists Registered Nurses Clinical Tutor US US Qualified Sonographers CT CT MRI IR IR Plains MMH General Plains MSC General Theatre Theatre Breast Imaging Administration General Admin Support Roster/ One Staff/ Payroll Coordinator RMOs Staff MRTs Clerical Team Patient Care Assistants Trainee Sonographers Student MRTS PACS Support Page 3 of 7

4 NATURE AND SCOPE OF RESPONSIBILITIES Key Accountability To provide clerical services for Radiology Department Customers Quality Take responsibility for own competence and professional development Other HEALTH & SAFETY Recognises individual responsibility for workplace Health & Safety under the Health and Safety Act 1992 Standards / Achievements Telephones answering queries, forwarding calls, paging Mail accurately and efficiently sort and distribute incoming and outgoing mail Digitise hard copies of film where required Accurately and efficiently register patients into the Radiology information system and/ or Health information system Accurately and efficiently book patients into the RIS and HIS including admitting and discharge of patients, organizing interpreters, patient preparation and ward admittance. Provide results as requested by staff, GPs or patients in accordance with CMDHB policy. Accurately and efficiently maintain the waiting lists Prepare digital conferences as required Manage customer queries as appropriate and in accordance with Radiology and CMDHB policies. Facilitate patient care through keeping patients informed of long waits, assisting with mobility if required and notifying the nursing staff where appropriate if patient requires assistance. Liaise with the Quality Facilitator to manage customer queries ensuring positive outcome Have a commitment to excellence in customer relations Adheres to Departmental and organizational policies in delivery of service to customers. Conducts his/herself in a professional manner Plans and implements own ongoing professional development requirements Ensure you are familiar with organizational Policies / procedures Any other duties where appropriate Counties Manukau DHB Health and Safety policies are read and understood and relevant procedures applied to own work activities Workplace hazards are identified and reported including self-management of hazards where Page 4 of 7

5 Key Accountability CULTURAL SAFETY Commitment to the principles of Treaty of Waitangi Honouring Cultural Diversity Utilise Information Technology Standards / Achievements appropriate Can identify health and Safety representative for area Respect, sensitivity, cultural awareness is evident in interpersonal relationships. Our cultural differences are acknowledged by respecting spiritual beliefs, cultural practices and lifestyle choices. Demonstrate an ability to access and use available clinical information systems. Is conversant with applications required for specific discipline/role. For example, PIMS, Concerto, Outlook, etc. Maintains own professional development by attending relevant IT educational programmes. COMMUNICATION AND INTERPERSONAL SKILLS Will be required to interact on a regular basis with a range of CMDHB staff members including: Service Manager Department of Radiology Quality Facilitator Department Secretary All clerical staff Radiologists CMDHB Medical radiation technologists CMDHB Hospital medical and nursing staff CMDHB Radiology nursing staff Externally there will be contact with: Other hospitals General Practitioners General public Situations may often call for tact, diplomacy and will require information to be handled in a discreet and sensitive manner. Page 5 of 7

6 In conflict situations will be required to exercise sound judgement, negotiation and persuasiveness skills, toward facilitating a workable outcome. PROBLEM COMPLEXITY There will be a requirement to be able to prioritise issues and negotiate time frames, while still providing a quality customer service. The range of problems will be diverse and require solutions customised to meet the circumstances of the client. Therefore opportunities will arise to provide innovative options to the client based on proven outcomes. There will be demands to meet deadlines, maintain accuracy and quality of information. Failure to do so could impact on the organisation in terms of the achievement of organisational effectiveness across all clinical services. Will refer to the Administrative Team Leader or Administrative for advice or second opinion. SCOPE FOR ACTION Are encouraged to use initiative and problem solving skills to develop innovative approaches to issues. Discretion is required to be exercised in releasing confidential information to the appropriate parties. DIMENSION OF THE POSITION Will be responsible to the Admin Team Leader for the achievement of agreed objectives and operates within the confines of Counties Manukau District Health Board. POSITIONS REPORTING Directly Indirectly N/A N/A PERSON SPECIFICATIONS Page 6 of 7

7 Minimum Preferred Qualification Experience Skills/Knowledge/ Behaviour Personal Qualities 3 years Secondary Education Office administration A minimum of 3 years of relevant experience in a customer focused role Previous Customer focused role Experience in problem solving, priority setting, and planning Excellent Communication Skills The ability to work independently and be a member of a team Basic knowledge and understanding of medico/legal and ethical responsibilities Excellent PC skills Good Interpersonal Skills Good Communication Skills The ability to learn, review and improve Page 7 of 7

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