RECRUITMENT WELCOME TO THE FRONTLINE RECRUITMENT GROUP

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Jonas Little
6 years ago
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1 RECRUITMENT WELCOME TO THE FRONTLINE RECRUITMENT GROUP

2 Providing you the best choice

3 Frontline Recruitment Group. The recruitment professionals of CHOICE At Frontline, our team is dedicated to helping employers and candidates connect. With years of experience and a passion for what we do, we work hard to find the right candidate for every role, and vice versa. It all comes down to understanding what people need, and giving them the best options possible. There s a world of choice out there we just want to help everyone make the most of it. { Frontline SNAPSHOT Structure: 3 brands, supported by an agency support team Countries of operation: Australia and New Zealand Number of agencies: 20 Number of staff: approx 100 We ve chosen to focus on three very specialised areas retail, hospitality and healthcare. Over the years, we ve developed an intimate understanding of these industries, so we re perfectly positioned to meet your needs. We know how your world works, and we speak your language. OUR STORY From caravans to master plans RECRUITMENT Frontline Recruitment Group (FRG) was founded in 1995 by Debbie Davis. As a mum caring for a young son, she switched from her former full-time role with a leading fashion retailer to a part-time one, handling the brand s recruitment needs. Over time, Debbie received recruitment enquiries from other retailers in NSW, and then interstate and so FRG was born. RETAIL Providing you the best choice HOSPITALITY Providing you the best choice HEALTH Providing you the best choice In the beginning, FRG was operated exclusively by ex-retailers with young children who were unable to work full-time hours. As a home-based business, candidates were interviewed in coffee shops, shopping centres and hotels. Our first offices were in a garden shed in Sydney, a garage in Melbourne and a caravan in a front garden in Brisbane!

4 FRONTLINE RETAIL Frontline Retail: Facts and figures First year of operation: Australia: 1995 / New Zealand: 2004 Offices: 10 Staff: 60+ Even as our biggest brand, Frontline Retail keeps things local. Our offices span a wide geographical footprint across Australia and New Zealand, making it easier for us to maintain the simple things that give us our edge like interviewing candidates face-toface, and keeping in touch with the local retailers looking for talent. { Job ads placed in 2014: 11,224 Responses: 179,216 Candidates on database: 110,518 Interviews: 7,836 Placements: 1,247 % of placements from Frontline Retail database search: 77%

5 Industry spotlight: Retail Jobs in 2014: 1.25 million (Australia), 348,800 (New Zealand)* % of employment population: 11% (Australia), 14% (New Zealand)* Source: Australian Bureau of Statistics; New Zealand Ministry of Business, Innovation and Employment. *Figure represents the Retail Trade and Accomodation and Food service industry in New Zealand. The roles we place: Account Manager Jewellery Department Manager Administration Assistant Kiosk Manager { Nothing but honesty. We don t believe there s anything to be gained by dressing up the truth. So we re honest with people, whether it s about salary expectations, interview feedback or the state of the market. We think everyone deserves to know the truth. And with us, that s what they get. Apparel Department Manager Area Manager Assistant Buyer Assistant Manager Branch Manager Branch Merchandise Planner Brand Ambassador Business Development Representive Buyer Café Manager Christmas Casual Cluster Manager Concession Assistant Manager Concession Manager Customer Service Manager Customer Service Representitive Delivery Driver Department Manager Department 2IC Franchise Manager Fresh Produce Manager Gourmet Deli Manager Grocery Manager IT Sales Representative Luxury Assistant Store Manager Marketing Manager Media Manager Merchandise Planner Multi-Site Manager Operations Manager Part time & Casual sales Regional Manager Regional Visual Merchandising Manager Sales Assistant Sales Consultant Sales Manager Senior Area Manager Senior Salesperson Showroom Manager Showroom Sales Consultant State Manager Store Manager Storeman Trainee Manager Traveling Sales Consultant Visual Merchandise Manager Visual Merchandiser Warehouse/Merchandise Planner { Making great matches makes our day. Our work is all about people and problem solving. We love getting to know different individuals, learning what makes them tick, and figuring out how we can help. After all, there s nothing more satisfying than finding the perfect fit. { Core business on the shop floor. While Frontline Retail recruits for all retail roles, our core business is operational retail roles with the bulk of our recruitment being Area/Regional, Store and Assistant Managers. Frontline Retail also conducts large, bulk recruitment assignments for shop floor employees. { The talent on our books. Our strong advertising presence has led directly to the size and quality of our candidate database. Of the 1,247 candidates we placed in 2014, the lion s share 77% were already signed to Frontline Retail.

FRONTLINE HOSPITALITY Frontline HOSPITALITY: Facts and figures First year of operation: 2006 Offices: 5 Staff: 20+ Job ads placed in 2014: 3,557 Responses: 66,803 In comparison to other sectors,

6 FRONTLINE HOSPITALITY Frontline HOSPITALITY: Facts and figures First year of operation: 2006 Offices: 5 Staff: 20+ Job ads placed in 2014: 3,557 Responses: 66,803 In comparison to other sectors, Hospitality is serviced by only a handful of specialist recruitment companies. Frontline Hospitality has seized on this and, through a combination of excellent service and solid support, placed over 500 hospitality professionals in their new roles in { Candidates on database: 23,483 Interviews: 4,122 Placements: 533 % of placements from Frontline Hospitality database search: 69%

7 The roles we place: { Clients enjoy stress-free searching. Life s too short to be stressing over candidate resumes, references and interviews. We handle all of these details for our clients, so they can get on with life as usual. Communication is open and easy, and we re always there when they need us. So they can relax knowing you ll get the result they want, without losing sleep over it. { Our candidates come guaranteed. While we re confident in the people we put forward, we do know chemistry is important within the workplace. So, if a candidate doesn t happen to work out within the trial period of their placement, we re happy to find an alternative. { We re looking forward to future growth. Over the five years to November 2014, hospitality employment in Australia rose by 7.3%, making it one of the fastest growing employment sectors in the country. However, for clients who are building and growing businesses, this growth has led to a skills shortage challenge. To help our clients meet these challenges, the Frontline Hospitality brand will continue to strengthen its presence in the industry and add to our already strong talent pool, so we can more effectively source the right candidates for our roles. Administration Support Assistant Manager Assistant Operations Manager Banquets Manager Bar Attendant Bar/Beverage Staff Barista Chef Apprentice Chef Assistant Chef Banquets Sous Chef Breakfast Chef Commis Chef de Partie Chef Demi Chef Executive Chef Head Chef Line Chef Pastry Chef Sous Conference & Events Sales Executive Conference & Functions Coordinator Delivery Driver Duty Manager Duty Supervisor Food & Beverages Manager Food & Beverages Supervisor Front Office Attendant Front Office Duty Manager General Manager Kitchen Manager Maitre D Night Auditor Operations Manager Restaurant Manager Sales Manager Sommelier Venue Manager Wait Staff Industry spotlight: HOSPITALITY Jobs in 2014: 806,800 (Australia) 348,800 (New Zealand)* % of employed population: 7% (Australia) 14% (New Zealand)* Source: Australian Bureau of Statistics, Statistics New Zealand *Figure represents the Retail Trade and Accomodation and Food service industry in New Zealand.

FRONTLINE HEALTH Frontline HeaLTH: Facts and figures First year of operation: 2006 Offices: 5 Health is one of the most challenging industry sectors for sourcing talent.

8 FRONTLINE HEALTH Frontline HeaLTH: Facts and figures First year of operation: 2006 Offices: 5 Health is one of the most challenging industry sectors for sourcing talent. Phenomenal industry growth coupled with a widespread skills shortage makes it tougher than ever to stay in the game. But despite the daunting market conditions, Frontline Health is now an established industry name and in 2014 placed over 300 healthcare professionals in their new careers.{ Staff: 15 Job ads placed in 2014: 1,958 Responses: 25,826 Candidates on database: 12,535 Interviews: 2,229 Placements: 307 % of placements from Frontline Health database search: 65%

9 Industry spotlight: HEALTH Health jobs in 2014: 1.4 million (Australia), 250,700 (New Zealand) % of employment population: 12% (Australia), 11% (New Zealand) Source: Australian Bureau of Statistics, Statistics New Zealand { Ethics are everything. Integrity may not be a quality you d immediately associate with recruitment but for us, it s crucial. We pride ourselves on being honest and transparent in our dealings, and we refuse to poach or headhunt candidates. Yes, the standards we set for ourselves are high, but we re determined to live up to them. { We re not just about jobs, we re about careers. It matters to us that our candidates end up in positions where they can thrive and this is probably why so many return to us for help as their careers progress. By building long-term relationships with candidates, we can help them achieve their long-term goals. { Our competitive edge. In just seven years, Frontline Health has built a strong relevant candidate sourcing channel. As job roles in the health industry are often based around specific skill sets, ongoing refinements to the candidate application process and improved searching capabilities within the Frontline Health database are vital to keeping our competitive edge. By continuing to make these improvements, we re ensuring that we re able to help our consultants source and match the best available talent for our clients. The roles we place: Administrator AIN/Personal Care Worker Anaesthetic Nurse Anaesthetic Technician Brand & Communications Specialist Business Support Specialist Clinical Care Manager Clinical Dietitian Clinical Educator Clinical Leader Clinical Manager Clinical Nurse Consultant Clinical Nurse Educator Clinical Nurse Manager Clinical Nurse Specialist Community & Aged Care Nursing Manager Counsellor CRM Coordinator Customer Service Administrator Customer Service Manager Customer Service Officer Customer Service Representative DDON Aged Care Dental Assistant Director of Care Director of Nursing Document Controller EEN Aged Care EEN Community Facility Manager Aged Care Field Service Technician Head of Care Services Home Nutrition Manager Hospital Representative HR Officer Indigenous Health Nurse Key Account Manager L & D Coordinator Lifestyle & Wellbeing Coordinator Marketing Manager Medical Practitioner Medical Receptionist Mental Health Coordinator Midwife Nurse EN Nurse RN (Psychiatric) Nurse RN (Surgical Ward) Nurse RN Nurse RN (Scrub/Scout) Nurse RN (Endoscopy) Nurse RN (Theatre) Nurse RN (Mental Health) Nurse RN (CCU/ ICU/ Cath Lab) Nurse Educator Floor Coordinator Nurse Unit Manager Operations Support Manager Peri-Op Manager Practice Manager QC Technician Quality Assurance Quality Manager Receptionist Regional Manager Regulatory Affairs Associate Regulatory Affairs Manager Sales Representative Medical Sales Representative Pharmacy Sales Coordinator Service Coordinator Skin Care Promotions Speech Therapist State Sales Manager Surgical Liaison Consultant Service Technician Medical Devices Technical Support Territory Manager Medical Devices Territory Manager Pharmaceutical Therapy Aid Unit Coordinator Aged Care

FRONTLINE AGENCY SUPPORT TEAM FaST FActs Number of staff: 20 Location: Sydney All our Retail, Hospitality and Health agencies benefit from the proactive support of our Frontline Agency Support Team

10 FRONTLINE AGENCY SUPPORT TEAM FaST FActs Number of staff: 20 Location: Sydney All our Retail, Hospitality and Health agencies benefit from the proactive support of our Frontline Agency Support Team (FAST). { Average FRG experience: 7 years (Agency Manager s Team) 10 years (Leadership Team) Based in Sydney, FAST provides assistance and direction in the following key areas: { Marketing. FAST handles advertising, online marketing (including website development and hosting), search engine optimisation (SEO), social media campaigns and content development such as analysing the results of our regular candidate surveys to develop insightful, widelycirculated online articles. { Contracts and Operations. FAST manages all client contracts including preferred supplier agreements and tenders and also conducts the accounts collections process on behalf of the agencies. FAST maintains the consistency of service across all agencies and, along with being a central point of contact for all accounts, also conducts ongoing customer satisfaction surveys. FAST coordinates two conferences each year which involve all agencies, and regular Industry Days where all agency managers meet to review operations and marketing business plans. { Information Technology. The strict privacy and confidentiality requirements demanded by the recruitment industry makes data management critically important. In response, FRG has built its own proprietary recruitment and agency management system. The system has full offsite redundancy and uses independent third parties to record all electronic traffic entering and leaving the system, and can so provide full data origin and destination record keeping. FAST s team of four IT specialists ensure the smooth running and intelligent evolution of FRG s IT systems. { Human Resources Support. Because helping people is a strong part of what we believe, we ve developed strong HR procedures and practices. All internal and external recruitment and management systems are documented, audited and backed up with improvement processes. Staff training is a major focus, with all new consultants receiving extensive formal training: an initial two weeks of recruitment and Frontline systems orientation, and then a three day induction training programme. Over the consultant s next two years, as well as weekly formal mentoring, they must complete three more compulsory internal training programmes. All formal training programmes are examined, and along with consistently meeting client servicing standards, all consultants must successfully complete the programme before they progress to higher responsibility roles.

11 You re welcome to make contact at any of our offices Australia Retail Brisbane Retail Christie Corporate Building, Suite 11, Level 7, 320 Adelaide St, Brisbane, 4000 Phone: brisbane@frontlineretail.com.au Canberra Retail 169 City Walk, Canberra, Civic Square, 2608 Phone: canberra@frontlineretail.com.au Executive Retail Level 11, 70 Pitt St, Sydney, 2000 Phone: executive@frontlineretail.com.au Melbourne Retail Level 6, 410 Collins St, Melbourne, 3000 Phone: melbourne@frontlineretail.com.au Northern NSW Retail 667B Glebe Road, Adamstown, 2289 Phone: northernnsw@frontlineretail.com.au Perth Retail Unit 2/174 Roe St, Northbridge, 6003 Phone: perth@frontlineretail.com.au Regional QLD and NT Retail Christie Corporate Building, Suite 11, Level 7, 320 Adelaide St, Brisbane, 4000 Phone: northqueensland@frontlineretail.com.au Sydney Retail Level 11/ 70 Pitt St, Sydney, 2000 Phone: sydney@frontlineretail.com.au Hospitality Brisbane Hospitality Christie Corporate Building, Suite 11, Level 7, 320 Adelaide St, Brisbane, 4000 Phone: brisbane@frontlinehospitality.com.au Canberra Hospitality 169 City Walk, Canberra, Civic Square, 2608 Phone: canberra@frontlinehospitality.com.au Melbourne Hospitality Level 8, 350 Collins Street, Melbourne, 3000 Phone: melbourne@frontlinehospitality.com.au Perth Hospitality Suite 53, 45 Ventnor Ave, West Perth, 6005 Phone: perth@frontlinehospitality.com.au Sydney Hospitality Level 11/ 70 Pitt Street, Sydney, 2000 Phone: sydney@frontlinehospitality.com.au Health Brisbane Health Level 23, 127 Creek St, Brisbane, 4000 Phone: brisbane@frontlinehealth.com.au Melbourne Health Level 6, 276 Flinders St, Melbourne, 3000 Phone: melbourne@frontlinehealth.com.au Perth Health The Park Business Centre 45 Ventnor Ave, West Perth, 6005 Phone: perth@frontlinehealth.com.au Sydney Health 3 Spring St, Sydney NSW, 2000 Phone: sydney@frontlinehealth.com.au NEW ZEALAND Auckland Retail Level 5, DLA Piper Tower 205 Queen St, Auckland Central, 1010 Phone: auckland@frontlineretail.co.nz Auckland Hospitality Level 5, DLA Piper Tower 205 Queen St, Auckland Central, 1010 Phone: auckland@frontlinehospitality.co.nz Wellington Retail Level 4, 326 Lambton Quay, Wellington, 6011 Phone: wellington@frontlineretail.co.nz Auckland Health Level 1, 3-9 Railway St, Newmarket, 1001 Phone: auckland@frontlinehealth.co.nz frontline agency support team Frontline Agency Support Team Level 11, 70 Pitt St, Sydney, 2000 Phone: national@frgteam.com

RECRUITMENT WELCOME TO THE FRONTLINE RECRUITMENT GROUP

RECRUITMENT WELCOME TO THE FRONTLINE RECRUITMENT GROUP PROVIDING YOU THE BEST CHOICE FRONTLINE RECRUITMENT GROUP. THE RECRUITMENT PROFESSIONALS OF CHOICE At Frontline, our team is dedicated to helping