Tan Tock Seng Hospital Renews DOT & SHOP Partnership With SATA CommHealth

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1 A Quarterly Newsletter For Enriching Your Health MIC (P) 028/10/2013 April 2015 Tan Tock Seng Hospital Renews DOT & SHOP Partnership With SATA CommHealth SATA CommHealth Chairman Mr Ang Hao Yao (third from right), CEO Dr K Thomas Abraham (second from right), TBCU Senior Consultant Prof Sonny Wang (second from left) and National TB Case Manager Mdm Han Hwee Yin (extreme left) at the signing ceremony of the renewed partnership. SATA CommHealth and TTSH Tuberculosis Control Unit (TBCU) renewed their MOU to continue their intended goal to increase the treatment compliance rates for TB treatment among patients under the DOT&SHOP programme on 24 March, which coincided with World TB Day. The full course of TB treatment can be challenging to some TB patients as they find it difficult to adhere to the entire course of multiple medications over six to nine months for a cure to take effect and also to avoid future relapses. To encourage TB patients to complete the entire treatment, each patient will be given a supermarket voucher upon achieving the expected compliance level. The maximum amount of $350 will be issued to each eligible patient during the estimated duration of six months. The vouchers serve as incentives and enablers to the TB patients as they complete their treatments. SATA CommHealth will contribute up to S$100,000 worth of vouchers from 1 January 2015 to 31 December 2016 under the new MOU. Basically, patients who are citizens or permanent residents (PR) of Singapore with a household per capita income (PCI) of $900 or below are eligible for the DOT&SHOP programme. Dr K Thomas Abraham, CEO SATA CommHealth said, The renewed partnership between SATA CommHealth and TBCU encourages better adherence to the programme for the TB patients and will certainly bring us closer to eradicating TB and preserving the health of the community. According to TBCU, a total number of 1,421 TB patients are registered as of 31 December 2014 under the DOT&SHOP programme since the inception of the programme by Tan Tock Seng Hospital in The supermarket vouchers given to me while I go for my treatments are important to me. They were very useful to me and my family as I could buy nutritious food while I was on treatment said Mr Ahmad, a fully recovered TB patient who was enrolled in the DOT&SHOP programme. q

2 2 HealthLine March HealthLine March 2015 ABOUT US Since its inception in 1947, SATA CommHealth has evolved over the years to become a one-stop primary healthcare organisation. It provides a comprehensive range of health screening and general practitioner services at its four Medical Centres, three X-ray buses, a Doctors-On- Wheels mobile clinic and a Mammo-On-Wheels mobile mammography service. VISION To be the leading charity for the advancement of lifelong health in the community. MISSION Promoting lifelong health, serving the community. CORE VALUES C - Compassion R - Respect E - Excellence A - Accountability T - Teamwork E - Empowerment SERVICES GENERAL CONSULTATION FOR: Acute ailments, chronic diseases SPECIALIST SERVICES: Cardiology, radiology, respiratory medicine, physiotherapy HEALTH SCREENING SERVICES: Pre-employment, social visit pass, visa application, work permit PREVENTIVE HEALTH SERVICES: Health screenings, vaccinations DIAGNOSTIC IMAGING SERVICES: Fluoroscopy, mammography, ultrasound, X-Ray SPECIALISED TESTS: Audiometry, ECG, echocardiography, industrial tests, spirometry, treadmill, Bone Mineral Densitometry scan PHYSIOTHERAPY SERVICES Only at Bedok and Woodlands LABORATORY SERVICES Available at all Medical Centres MEDICAL CENTRE LOCATIONS BEDOK 351 Chai Chee St Singapore ANG MO KIO Blk 715 Ang Mo Kio Ave 6 # /4010 Singapore JURONG Blk 135 Jurong Gateway Rd # Singapore WOODLANDS 900 South Woodlands Dr #04-01 Woodlands Civic Centre Singapore EDITORIAL TEAM EDITOR: Andrew Yap SUB-EDITOR: Esther Kong ADVISOR: Dr K Thomas Abraham CONTINUING MEDICAL EDUCATION TALK Treating Tuberculosis In Singapore Prof Sonny Wang Yee Tang giving his talk on tuberculosis in Singapore. SATA CommHealth rounded off the last of its CME talks on 4th December. This talk culminated in non-core points for doctors and medical professionals who attended the talks. The familiar venue was none other than the SATA CommHealth Auditorium at its Corporate Headquarters. This was part of the Continuing Medical Education (CME) series of talks delivered by renowned medical professionals. Entrance to the Continuing Medical Education talk. The last talk dealt with Tuberculosis in Singapore and the rising profile of Multiple Drug Resistant (MDR) TB by Prof Sonny Wang from Tan Tock Seng Hospital s Tuberculosis Control Unit. Many medical professionals and doctors in the audience were all ears when it came to the topic. They were all very interested to hear what this experienced medical professional had to impart regarding this once dreaded ailment that was never thoroughly eradicated even now. Mycobacterium, the bacteria that causes tuberculosis. As with many CME talks, the Q&A session saw an overly enthusiastic response from the participants. Some doctors had numerous questions regarding the protocol upon detection of this disease while many others in the audience wanted to know the efficacy of the present treatment methods surrounding this persistent disease. Many attendees, be it doctors or medical care workers gained a better understanding of the criteria for re-direction of the patient to TBCU once this disease was detected. Thanks to Prof Sonny Wang of Tuberculosis Control Unit for sharing his knowledge with SATA CommHealth and its invited audience. q SOCIAL INVOLVEMENT Paying Our Last Respects To Mr Lee Kuan Yew On 23 March, Singaporeans were deeply saddened by the news of the passing of Singapore s first Prime Minister Mr Lee Kuan Yew. His huge contributions to Singapore had earned tremendous respect from the local and international community. SATA CommHealth CEO Dr K Thomas Abraham, together with staff representatives, paid their respects to Mr Lee at the East Coast and Joo Chiat Cluster Community Tribute. Our heart-felt condolences go to Mr Lee s immediate TERTIARY EDUCATION HEALTHCARE Polytechnic Pre-admission Medical Check Ups The annual polytechnic pre-admission medical check up began in March. Students that have registered for their tertiary studies were required to go through a few basic health checks to ensure that the students were in good health before the start of their new education journey. Students waiting to register for their medical checks. family including the Prime Minister of Singapore, Mr Lee Hsien Loong. q SATA CommHealth CEO Dr K Thomas Abraham (left image, in blue seated) and staff wrote their messages on the condolence book for Mr Lee Kuan Yew s family and paid respects to him (above). SATA CommHealth provided a one-stop health screening service to the future polytechnic students at their convenience. Health checks such as visual acuity, urine test and chest X-Ray were available at all four SATA CommHealth Medical Centres. q A student at one of the health check stations, taking his blood pressure measurement.

3 4 HealthLine March HealthLine March 2015 COMMUNITY REACHOUT Doctors-On-Wheels Comes To Yuhua SAC COMMUNITY INVOLVEMENT Contributing Back To The Community Since 2007, SATA CommHealth has been running its Doctos-On-Wheels (DOW) programme providing medical healthcare services to the community especially to the elderly and needy people. The DOW team brings medical care to the community at a location near to them. In conjunction with the celebration of SG50, SATA CommHealth and Yuhua has jointly arranged for the DOW team to visit Yuhua Senior Activity Centre (SAC) to register participants for the healthcare services in February. The needy participants were highly subsidised under the DOW medical care programme. The elderly and needy residents were happy to be eligible for the DOW programme. q YOUTH SMOKING PREVENTION PROGRAMME Boys Brigade Smoke-Free Ambassador Training The final youth smoking prevention training programme for 2014 was held at SATA CommHealth auditorium on 3rd December. Boys Brigade members from several different secondary schools participated in the smoke free ambassador training session. The boys arrived in the morning for the one day event. Elderly residents at the Yuhua SAC waiting to be registered. Skits were also performed by the boys to allow them to unveil their creativity and courage with a sense of autonomy when faced with peer smokers. The SATA CommHealth Community Services team organised and supported each session to make it a successful affair. Time spent on planning has certainly paid off. It was a satisfying and joyous day for the SATA CommHealth Medical Transport Services team who turned up on a weekend to provide voluntary manpower and transport services to the community at Kembangan-Chai Chee district for the One Community Day 2015 event held on 1 February. The annual event was organised by We Care at One Community Kembangan-Chai Chee to gather their residents to show them the love, care and respect for each other. The event consisted of volunteers cleaning up needy residents homes, distribution of rice and groceries and a Tribute Dinner to honour the elderly residents. For the fifth year, people of all races and from all around the vicinity including SATA CommHealth volunteered to give their helping hands to ensure that the event went on smoothly. SATA CommHealth has been participating in the event since One of the SATA CommHealth vehicles at a designated HDB block at Kembangan- Chai Chee area with volunteers delivering packets of rice and groceries. The SATA CommHealth team reached Kembangan-Chai Chee area early Sunday morning to kick off the first activity of the day which was to distribute packets of rice and groceries to the residents with other volunteers. The process was tiring as volunteers had to go back and forth to the grocery distribution area and different HDB units to distribute the food rations. Everyone was in high spirits and eager to help while working as a team. SATA CommHealth bus captains helping elderly from various locations onto the vehicle and fetching them to the Tribute Dinner venue. After the distribution of rice, SATA CommHealth bus captains were involved in assisting and fetching the elderly from the community to the Tribute Dinner at the open field in front of Kampong Kembangan Community Club. As most of the elderly were frail and needed assistance to board the bus with their wheelchair, the bus captains moved swiftly yet with care to get the pioneer generation participants to reach the venue on time and back to their homes safely after the dinner. The event ended at around 10pm after a dazzling display of fireworks following song and dance performances during the dinner. Mr Tan Chuan-Jin (in yellow), Member of Parliament for Kembangan-Chai Chee, trying out the wheelchair lifter functions of the SATA CommHealth bus used for fetching the elderly to the dinner venue. SATA CommHealth mobilised a total of six Mobile Medical Services staff and three wheelchair-friendly vehicles to cover the activities that day. The event ended successfully with many happy faces. It brought love and joy to the residents of the community as everyone felt united as one. q The boys were formed into teams and taught the detrimental effects of smoking to health as well as the people around them. Each team member contributed in the group activities and delivered presentations to demonstrate their understanding of being a smoke free ambassador. This was the fourth smoke free ambassador training programme with The Boys Brigade since 2013 and SATA CommHealth is looking forward in educating and training more of the young members to educate our next generation in leading a healthy lifestyle. q Bus captains from SATA CommHealth Mobile Medical Services helping to distribute packets of rice and groceries to the residents during the event. A SATA CommHealth bus captain lowering the wheelchair lift and assisting an elderly to alight the vehicle at the Tribute Dinner venue with two volunteers looking on to assist him.

4 6 HealthLine March HealthLine March 2015 AWARENESS CLINIC HAPPENINGS CAMPAIGN Filming By SingTel Mio TV At SATA CommHealth Woodlands Medical Centre SATA CommHealth Woodlands Medical Centre was thrust into the limelight on 2 Jan 2015 with MIO TV filming a short sketch for their health education series. The production crew replete with their video equipment and three talents arrived mid-afternoon and began setting up immediately upon arrival. Most of the filming revolved around the conversation between a boy and his grandfather visiting the clinic while stressing the importance of early detection of chronic diseases by regular health screening. The short clip filmed in Hokkien dialect aims to reinforce the importance of regular health checks among the young and the old. q WORKLIFE HEALTH CHECK ROADSHOW Health Check For The Working Class At Biopolis Aside from working out to keep fit and healthy, everyone should know one s own state of health especially among the busy working adults. The objective of this event was to accentuate the message of keeping yourself updated on one s health status and going for regular health checks is essential. Working adults waiting in queue to register for health checks at the SATA CommHealth station. INTERACTIONS Ask The Expert! Actors and production crew at Woodlands Medical Centre filming scenes on health screening for Singtel Mio TV. People from around Biopolis waiting to check their body mass index (BMI). SATA CommHealth activated its Mobile Medical Services team to Biopolis to provide health screening services such as body mass index (BMI), blood glucose and cholesterol tests to the people working around the area. q Questions On Medical Checks And Community Events Update? Have you any questions on health? Or have you attended any Community Health Day events organised by SATA CommHealth? Keen to know when and where will our next community event be held and other health screening conundrums? us your contact details at health@sata.com.sg. We will answer your query and keep you in the loop of all our upcoming events such as Community Health Days where you get to enjoy complimentary health screening services at SATA CommHealth Medical Centres. q SERVICE QUALITY SOCIAL MEDIA Since the launch of SATA CommHealth Facebook Page early last year, events and updates of activities can be found on the timeline in a more convenient way. Pre and post event postings such as the Community Health Days held quarterly were on the timeline to inform followers of SATA CommHealth Facebook page about free health screening opportunities at designated SATA CommHealth medical centres. Updates on the polytechnic pre-admission medical checks and the recent SATA-TBCU MOU signing ceremony were also posted online to keep everyone updated. HEALTH SCREENING PACKAGE Winner Of The Achiever Award 2014 Customer service, being one of the primary must haves in any service-centric organisation, is important to create a pleasant and unforgettable experience for all customers. SATA CommHealth trains and encourages staff to provide good customer service to all customers in the medical centres. We are proud to have staff who go the extra mile for our customers. SATA CommHealth Quality Management team sets the criteria and the staff that have surpassed expectations are recognised. In the final quarter of 2014, Mdm Norliaa Bte Yang Rozali was awarded the Achiever Award. The award is given to SATA CommHealth staff who received three legitimate compliments within the quarter of the year without a single internal and external complaint. Well done, Mdm Norliaa, we are happy for you and proud of you too! Keep it up! q Mdm Norliaa Bte Yang Rozali (right) receiving her award certificate from SATA CommHealth CEO Dr K Thomas Abraham. News On SATA CommHealth Page The Facebook page serves as a platform for interaction with customers to share news, happenings and feedback. Aside from updates, customers are able to send queries about health checks available at any of the four SATA CommHealth medical centres and medical questions to your needs. Be updated with medical and activity news from the Facebook page. Like us at commhealth! q Health Screening Packages Available To You And Your Family Do you know your blood glucose and cholestrol levels? Have you gone for your liver screening to detect hepatitis and stool analysis for signs of digestive system issues such as colon and rectum cancer? If your answer is no, it is time to go for a health screening. It will let you know how well your body is performing to keep tabs on your health and to live a healthy lifestyle. Several health screening packages are available. The package prices may change without prior notice. Terms and conditions apply. For more details and to book appointment, please call us our Hotline or visit q

5 8 HealthLine March 2015 SERVICES SATA CommHealth eshop A wide range of healthcare products is now available for online purchase on SATA CommHealth website at your convenience. Log in to our eshop, to view and purchase healthcare products. Healthy Life Card members can enjoy privileges on selected items. Products such as stethoscopes, incontinence pads, blood glucose strips, dressing sets, catheters, feeding tubes and many others are available for purchase online. Visit our eshop at: Medical Services At Your Doorstep SATA CommHealth s Homecare service aims to augment the current shortage of homecare services in Singapore. With an ageing population, this new service will also be a boon to the elderly and needy in the community. Our Homecare team offers a range of medical services at your doorstep, including home nursing such as wound care and dressing, home medical, home care supplies and other medical equipment rental (e.g. wheelchairs, walking aids and nebulisers). It reaches out mainly to immobile, physically impaired, post-surgery/ illness and aged sick who are incapable of performing activities of daily living by addressing their medical needs. The needy will be accorded discounted services. Homecare Services For more details, please call or homecare@sata.com.sg Copyright SATA CommHealth. All rights reserved. No part of this publication may be reproduced, stored on a retrieval system or transmitted in any form by any means - electronic, mechanical, photocopying, recording or otherwise - without the written permission of SATA CommHealth. SATA CommHealth, the publisher and printers will be indemnified against the loss of expenses resulting from claims or suits from libel, violation of right of privacy, plagiarism and copyright infringement. Opinions expressed by contributors are not necessarily those of SATA CommHealth, the editor, and publisher. While every reasonable care and effort has been made to ensure the accuracy of all information contained in this publication, the editor and publisher cannot be liable for loss incurred in any way whatsoever by any company or individual relying on the information herein. For serious conditions, readers are advised to seek professional advice and assistance.