SATA CommHealth Celebrates 70 Years Of Caring For The Community

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1 A Quarterly Newsletter For Enriching Your Health MIC (P) 022/10/2016 December 2017 SATA CommHealth Celebrates 70 Years Of Caring For The Community Minister for Health Mr Gan Kim Yong (fifth from left) on stage with SATA CommHealth Chairman Ms Theresa Goh (fifth from right), CEO Dr K Thomas Abraham (fourth from left) and Board Members giving a toast after cutting the anniversary cake during the celebration dinner. SATA CommHealth celebrated seven decades of caring for the community at the Hilton Hotel with an elegant dinner resplendent with many memorable activities. It has been looking after the needy and the disadvantaged in the community since its inception in Mr Gan Kim Yong, Minister for Health graced the occasion as the Guest-of-Honour. One of the highlights of the celebration was the cake cutting led by Mr Gan Kim Yong. Over the course of the past five years (since 2013), SATA CommHealth has achieved a 7% increase in patient volume; along with slightly over 27% increase in revenue growth and increased its network of medical centres to eight centres including a community health centre. The number of notable accolades received in the past five years include President s Star Award for Social Enterprise of the Year in 2013, Charity Council Charity Governance Award in 2014 and Charity Council Charity Transparency Award in 2016 as well as In 2016, SATA CommHealth spent a total of $2.7 million on community services. This amount was spent on a broad range of services including preventive health screenings, health education and promotion, medical care, financial assistance schemes and the Doctors- On-Wheels programme. These activities facilitated about 56,000 community interactions, which was a significant increase of 91 per cent over that of In 2016, our health education programmes in schools reached out to more than 40,000 students. As part of our community outreach efforts, SATA CommHealth s Doctors-On-Wheels (DOW) visits and provides health care services to beneficiaries at 23 centres which are located at eldercare and other community facilities. Our DOW programme has benefitted more than 2,000 people in q MERRY CHRISTMAS & A HAPPY NEW YEAR TO ALL READERS!

2 2 HealthLine December HealthLine December 2017 ABOUT US Since its inception in 1947, SATA CommHealth has evolved over the years to become a one-stop primary healthcare organisation. It provides a comprehensive range of health screening and general practitioner services at its seven Medical Centres, three X-ray buses, a Doctors-On-Wheels mobile clinic and a Mammo-On-Wheels mobile mammography service. VISION To be the leading charity for the advancement of lifelong health in the community. MISSION Promoting lifelong health, serving the community. CORE VALUES C - Compassion R - Respect E - Excellence A - Accountability T - Teamwork E - Empowerment SERVICES GENERAL CONSULTATION FOR: Acute ailments, chronic diseases SPECIALIST SERVICES: Cardiology, radiology, respiratory medicine, physiotherapy HEALTH SCREENING SERVICES: Pre-employment, social visit pass, visa application, work permit PREVENTIVE HEALTH SERVICES: Health screenings, vaccinations DIAGNOSTIC IMAGING SERVICES: Mammography, ultrasound, X-Ray SPECIALISED TESTS: Audiometry, ECG, echocardiography, industrial tests, spirometry, treadmill, bone mineral densitometry scan PHYSIOTHERAPY SERVICES Only at Bedok and Woodlands LABORATORY SERVICES Available at all Medical Centres MEDICAL CENTRE LOCATIONS ANG MO KIO Blk 715 Ang Mo Kio Ave 6 # /4010 Singapore BEDOK 351 Chai Chee St SATA CommHealth Building Singapore JURONG Blk 135 Jurong Gateway Rd # Singapore POTONG PASIR 1Siang Kuang Ave Singapore TAMPINES 5 Tampines Central 6 #01-01A Telepark Building Singapore TANJONG PAGAR Blk 7 Tanjong Pagar Plaza # Singapore WOODLANDS 900 South Woodlands Dr #04-01 Woodlands Civic Centre Singapore EDITORIAL TEAM Editor: Andrew Yap Sub-Editor/Designer: Esther Kong Sub-Editor: Eng Yew Hoon, Dr Kelvin Phua, Dr Cheryl Glenn Advisor: Dr K Thomas Abraham SUBSIDY SCHEME Apply For SATA Cares Subsidy Scheme Type of Conditions Acute E.g. Common cold, cough, fever Chronic (Simple) E.g. Hypertension OR cholesterol Chronic (Complex) E.g. Hypertension AND cholesterol CHAS Blue subsidy cap (per visit) Additional SATA Cares subsidy (per visit) $18.50 Max $5.00 Maximum $80.00 (Capped at $320 annually) Maximum $ (Capped at $480 annually) Max $10.00 Max $60.00 Out-of-pocket expenses by patient (Examples with medications)* Total Bill : $ CHAS Blue : $ SATA Cares: $ 5.00 Payable : $ 6.50 Total Bill : $ CHAS Blue : $ SATA Cares: $10.00 Payable : $ 5.00 Total Bill : $ CHAS Blue : $ SATA Cares: $ Payable : $ 5.00 Illustration of common illnesses with SATA Care programme. Actual prices may vary. On 1st June 2017, SATA CommHealth launched a new subsidy scheme SATA CARES to help CHAS Blue cardholders defray their out-of-pocket expenses when they visit SATA CommHealth medical centres for acute or chronic medical conditions. SATA CommHealth is implementing this scheme in phases. After the six-month pilot phase, there are plans to continue this programme. The SATA Cares subsidy scheme for acute conditions will be pegged at $5 (max) and $10 (max) subsidy for CHAS Blue-Simple conditions (one chronic condition) and $60 (max) subsidy for CHAS Blue-complex conditions (two or more chronic conditions). The approved beneficiaries of this scheme are issued a SATA CommHealth Healthy Life Card, for ease of identification when they visit the medical centres. A notable fact is that the SATA Cares subsidies are on top of the regular CHAS subsidies: an $18.50 subsidy per visit for acute treatment; $80 subsidy limit for CHAS Blue (simple) and $120 limit for CHAS Blue (complex) cases (Please see the Table above on the SATA Cares Subsidy Scheme). Based on our experience, CHAS Blue-Complex cases incur high out-ofpocket expenditures. Therefore, SATA Cares offers the highest subsidies for this category. The SATA Cares scheme is available at SATA CommHealth Medical Centres. Please call our Hotline for participating medical centres and details or visit q COMMUNITY SERVICES Health Checks for Jurong Residents On Community Health Day On Sunday 26th November, Jurong residents received free glaucoma and osteoporosis assessment as well as talks on falls prevention and diabetes provided by SATA CommHealth at Jurong Medical Centre. Beginning in 2010, this was the twentieth Community Health Day organised by SATA CommHealth. It was held at SATA CommHealth Jurong Medical Centre located at Block 135, Jurong Gateway Road, # as part of SATA CommHealth s mission in promoting lifelong health and serving the community. Residents from the West queuing up to register for health checks on Community Health Day at SATA CommHealth Jurong Medical Centre. During this half-day Sunday event that started from 9am, the participants received a range of complimentary basic health screening tests and specialised tests mostly at no charge. They benefitted from a variety of tests: pre-physiotherapy assessment, osteoporosis assessment, an eye test (visual acuity and tonometry test for glaucoma) and chest X-Ray, blood pressure, blood glucose and cholesterol tests. Some residents were there early to queue up for the highly subsidised flu and pneumococcal vaccinations. Some of the Jurong residents, especially those above 40 years old, took the opportunity to screen their eyes for glaucoma by way of a free tonometry test. The tonometry test measures the fluid pressure in the eye, commonly known as Intraocular Pressure (IOP). This test is used to check for glaucoma, an eye disease that can cause blindness by damaging the nerves in the back of the eye. In Singapore, glaucoma affects about three percent of those aged over 50 and this risk increases with age; the Tonometry test in progress. percentage of people aged over 70 affected by glaucoma is 10 percent 1. Osteoporosis has become a main health concern in Singapore, as the rate of people over age 50 suffering from hip fractures has increased five-fold in women and oneand-a-half fold in men from the late 1960 s to the late 90 s 2. It is likely that these figures will continue to increase. A staff nurse administering flu vaccine to a participant at the event. A study done in Singapore found that about one-quarter of patients who sustained osteoporotic hip fractures died within one year 3. By 2030, the number of seniors over 65 years of age will more than double, from 430,000 today to over 900,000. At that time, one in five Singaporeans will be in that age range, an increase from one in nine at present 4. q Sources: 1 Singapore National Eye Centre 2 Hip Fracture Incidence Rates in Singaporeans Koh LKH et al, Osteoporosis International, 2001; 12: Wong et al, Osteoporotic hip fractures in Singapore Costs and Patient s Outcome, Ann Acad Med Singapore 2002; 31:3-7 4 Ministry of Health

3 4 HealthLine December HealthLine December th ANNIVERSARY DINNER CELBBRATION SATA CommHealth Celebrates 70 Years Of Caring For The Community Distinguished guests and staff arriving at the ballroom foyer. A group photo taken with the elderly beneficiaries with Minister for Health Mr Gan Kim Yong (standing, second from left), SATA CommHealth Chairman Ms Theresa Goh (standing, second rom right) and CEO Dr K Thomas Abraham (standing, left most). SATA CommHealth Chairman Ms Theresa Goh (foreground, fourth from right), CEO Dr K Thomas Abraham (sixth from left) and Board and Committee Members posing with the Minister for Health Mr Gan Kim Yong (foreground, fifth from right) for a photo prior to the dinner. 70th Anniversary cake cutting ceremony was joined by Minister for Health Mr Gan Kim Yong (centre), SATA CommHealth Chairman Ms Theresa Goh (sixth from left), CEO Dr K Thomas Abraham (fourth from left) and Board and Committee Members. SATA CommHealth Chairman Ms Theresa Goh (left) and CEO Dr K Thomas Abraham (centre) receiving Guest-Of-Honour Minister for Health Mr Gan Kim Yong. SATA CommHealth Uttamram Medical Centre was awarded the Best Medical Centre at the event. Staff from the winning centre had a group photo taken with Minister for Health Mr Gan Kim Yong (seventh from left), SATA CommHealth Chairman Ms Theresa Goh (right most) and CEO Dr K Thomas Abraham (fifth from left). A token of appreciation was given to former SATA CommHealth Chairman Mr Ang Hao Yao for his contribution to the organisation by Minister for Health Mr Gan Kim Yong (second from right) along with SATA CommHealth Chairman Ms Theresa Goh (right most) and CEO Dr K Thomas Abraham (left most). SATA CommHealth Chairman Ms Theresa Goh giving her opening address. Selected guests and staff were asked to perform a series of hand gestures during the table contest segment. After some intense competition and voting, Mr and Ms SATA 2017 were crowned!

4 6 HealthLine December HealthLine December 2017 AWARENESS PUBLIC HEALTH CAMPAIGN AWARENESS SATA CommHealth Raises Health Awareness On World Heart, Diabetes and Osteoporosis Day A series of events were conducted by SATA CommHealth from September to November to raise health awareness in the community. The first event that kicked off the series was recognising World Heart Day on 29 September 2017 with lipid profile and blood pressure screening at $2. On top of that, participants had an opportunity to attend a nutritional talk on cholesterol as well as opt for an electrocardiography (ECG) test at a highly subsidised rate of $10. More than 80 participants signed up for the one day talk and the health checks were made available for over a week. For health awareness on diabetes, SATA CommHealth placed a health awareness advertisement on World Diabetes Day on 14 November. Community-wide health screening on Body Mass Index (BMI), height and weight, blood pressure, a non-fasting blood glucose testing coupled with a nutrition talk and a Glycaemic Index (GI) quiz were also carried out at several senior activity centres throughout Singapore. This exercise began on 14 November and lasted throughout November. q AWARDS AND ACKNOWLEDGEMENTS SATA CommHealth Wins Charity Transparency Awards For Second Time! SOCIAL MEDIA SATA CommHealth CEO Dr K Thomas Abraham (right) receiving the Charity Transparency Awards 2017 from Permanent Secretary, Ministry of Culture, Community and Youth Ms Yeoh Chee Yan. SATA CommHealth received recognition at the Charity Governance/Transparency Awards for the third year in a row since In this year s award, SATA CommHealth has again won the Charity Transparency Award based on good disclosure practices and accountability. Of the 41 charities that won, all were judged on nine areas of disclosure, such as financial management and internal control, conduct of fundraising activities and management of conflict of interest. The assessors examined the information that charities disclose on their websites, annual reports and financial statements, among other things, to determine the extent of public disclosure. On 15 November 2017, CEO of SATA CommHealth, Dr K Thomas Abraham represented SATA CommHealth to receive the award at the ceremony. q Nutritious food sampling session during the dietary talk. The next event in the series was World Osteoporosis Day on 20 October 2017 where an exhibition and osteoporosis assessment was offered free to the participants. In addition, they were also treated to a talk on nutrition for strong bones by our resident dietitian and a cooking demonstration by Chef Eric Low coupled with food tasting. Our physiotherapy team also shared on falls prevention and various exercises to strengthen bones. Participants with an abnormal result from the osteoporosis assessment were entitled to a Bone Mineral Densitometry test at a subsidised rate of $50. Participants filling up their osteoporosis assessment forms. SATA CommHealth dietitian presenting a diabetes related nutrition talk to the elderly at the Senior Activity Centre. Health checks for the elderly at one of the Senior Acitivty Centres in conjunction with World Diabetes Day. HEATLH SCREENING PACKAGES INTERACTIONS Ask The Expert! Extraordinary Christmas Gifts To Your Loved Ones C an t decide on which gift to get for your loved ones this Christmas? How about giving an extraordinary gift this year? Surprise them with a festive health screening package to end 2017 and start 2018 with good health in mind. We have five Christmas health screening packages for you to choose from - Lite, Deluxe, Premier, Elite (Male) and Elite (Female). Screenings include full lipid, blood and liver profiles as well as ultrasound, mammogram and chest X-Ray. The package prices may change without prior notice. Terms and conditions apply. For more details and to book an appointment, please call our Hotline at or visit Have a wonderful festive season! q Questions On Medical Checks And Community Events Update? Have you any questions on health? Or have you attended any Community Health Day events organised by SATA CommHealth? Keen to know when and where will our next community event be held and have other health screening questions? us your contact details at health@sata.com.sg. We will answer your query and keep you in the loop of all our upcoming events such as Community Health Days where you get to enjoy complimentary health screening services at SATA CommHealth Medical Centres. q

5 8 HealthLine December 2017 SERVICES Medical Services At Your Doorstep SATA CommHealth s Homecare service aims to augment the current shortage of homecare services in Singapore. With an ageing population, this new service will also be a boon to the elderly and needy in the community. It reaches out mainly to immobile, physically impaired, post-surgery/ illness and aged sick who are incapable of performing activities of daily living by addressing their medical needs. The needy will be accorded discounted services. Homecare Services For more details, please call or homecare@sata.com.sg Our Homecare team offers a range of medical services at your doorstep, including home nursing such as wound care and dressing, home medical, home care supplies and other medical equipment rental (e.g. wheelchairs, walking aids and nebulisers). SATA CommHealth eshop A wide range of healthcare products is now available for online purchase on SATA CommHealth website at your convenience. Log in to our eshop, to view and purchase healthcare products. Healthy Life Card members can enjoy privileges on selected items. Products such as stethoscopes, incontinence pads, blood glucose strips, dressing sets, catheters, feeding tubes and many others are available for purchase online. Visit our eshop at: Copyright SATA CommHealth. All rights reserved. No part of this publication may be reproduced, stored on a retrieval system or transmitted in any form by any means - electronic, mechanical, photocopying, recording or otherwise - without the written permission of SATA CommHealth. SATA CommHealth, the publisher and printers will be indemnified against the loss of expenses resulting from claims or suits from libel, violation of right of privacy, plagiarism and copyright infringement. Opinions expressed by contributors are not necessarily those of SATA CommHealth, the editor, and publisher. While every reasonable care and effort has been made to ensure the accuracy of all information contained in this publication, the editor and publisher cannot be liable for loss incurred in any way whatsoever by any company or individual relying on the information herein. For serious conditions, readers are advised to seek professional advice and assistance.