2007 Community Service Plan

Transcription

1 2007 Community Service Plan 169 Riverside Drive Binghamton, NY

2 MESSAGE from the CEO Dear Friends, Providing community benefit is an important part of our Mission. It represents a vital link to our community & neighbors. This year we commemorated the rich history of service we have been blessed with by the Daughters of Charity and those in our ministry who have chosen to follow the Call to Serve. We celebrated 50 years of treating cancer, 25 years of helping pregnant women through our DeMarillac program, 20 years of caring for children through the DePaul program, and 10 years of serving our community s youth. Every year we learn the importance of depending upon each other in times of need. In 2006, we experienced the flood. This past year our community experienced changes resulting from a turbulent economy. The numbers of uninsured and underinsured continued to rise. Lourdes responded to the community s needs by increasing access and coverage to health care by adding much needed services such as hyperbaric oxygen therapy to treat wounds; and expanded access to laboratory, cancer screening, and diabetes services. We were notified that we will be receiving nearly $1 million in grants per year for each of the next four years to serve youth. And our associates extended our ministry into the community by providing supplies to elementary schools, participating in food drives, and ensuring that over 450 persons would be able to enjoy the blessings of the holiday season. As a leading health care provider, each year we provide millions of dollars in charity care & health education programs to our community. Lourdes is pleased to report to the community the services provided during 2007 which address the Community s Health Status and Health Priorities. We remain committed to our call to provide Health Care that Works, Health Care that is Safe, and Health Care that leaves No One Behind. We look forward to continuing to partner with the community in the future. Our relationships inspire us & make our community a stronger, healthier place to live. We invite you to Experience Lourdes and to participate in furthering the healing ministry to which we ve been called. Priorities for the Year During , Lourdes collaborated with community agencies under the direction of the New York State Health Department and County Health Departments to address public health issues and contributing factors, underlying causes to health status, and diseases. This report to the Community demonstrates how Lourdes has worked over the last year to help the Greater Binghamton community in the following key community health areas: Maternal/Child/Adolescent Health Behavioral/Mental Health Preventing & Managing Chronic Disease, including cancer, diabetes, pneumonia, asthma, cardiovascular disease/stroke, and obesity Frail & Elderly Access to Healthcare John D. O Neil President & Chief Executive Officer

3 The following chart gives an overview of some of the programs and services Lourdes offers that impact the community s health status. More information about these programs is available on our website at PROGRAM Maternal/Child/Adolescent Health DeMarillac Prenatal Program DePaul Pediatric Program Center for Oral Health Center Mobile Van Parents And Children Together (PACT) Family Support Program - Families and Schools Together (FAST) School Supply Program Behavioral/Mental Health The Corner for Youth and Family Services Mental Health Juvenile Justice Project (MHJJ) Student Assistance Program Alcohol & Drug Education Prevention Program PERSON S SERVED Over 5,376 visits Over 9,526 visits 3,851 patients, 10,448 visits 1,542 patients and 2,626 visits 344 Families; Expansion to Tioga County, 100 Families 11 School Districts, 6,705 served 300 children 1,796 Youth & Families 138 Youth & Families 5 area school districts, 2,963 students 1,144 parents, 5,045 students, 1,397 Teachers and Community Members Preventing & Managing Chronic Disease Cancer Breast Cancer Screening Over 12,230; 900 Mobile Mammography Radiation Therapy 11,000 Treatments Mission in Motion 900 patients Cardiovascular Screenings 1,500 Diabetes Community Education, support groups Over 1,000 Endocrinology visits Over 9,500 Infectious Disease/Pneumonia Influenza Vaccines Over 18,000 Frail & Elderly Hospice Over 36,000 visits Volunteers 137 volunteers worked 11,712 hours and drove over 68,000 miles to assist 800 patients and their families (a community benefit of over $234,000) Palliative Care 435 visits Telehealth 16 monitors serving 77 patients in their homes Access To Healthcare Patient Financial Assistance Program Over 2,700 patients Discounted self-pay accounts Over 14,500 patients Medicaid Facilitated Enrollment 645 screened for eligibility: resulting in 198 enrolled in Medicaid, 142 enrolled in Family Health Plus Medical Staff donations to the poor & vulnerable $9,100 Health Fairs Over 5,200 persons served Mission in Motion Nearly 800 Mobile Mammography Over 1,800 Physician Referral Services/Call Center Over 4,300; a 59% increase

4 In addition to these specific Lourdes programs, we were also involved in a variety of community coalitions and efforts to address community needs: Lourdes is an active partner in the Steps to a Healthier NY consortium. Steps is part of a national health promotion and disease prevention initiative (Steps to a Healthier US). This program aims at helping Americans live healthier, longer, better lives by reducing the burden of diabetes, obesity and asthma by addressing three related risk factors: physical inactivity, poor nutrition and tobacco use. Locally, Lourdes has been involved with Steps to a Healthier NY through events such as BC Walks for the Gold (physical activity), and various diabetes initiatives which address diabetes and obesity. Lourdes introduced the Glucose Stabilizer, the latest in diabetes management technology. Lourdes has been active in reducing heart disease through activities such as Mission Meltaway (diet/nutrition) and the hospital becoming the area s first smoke free health care facility (tobacco cessation/education/ systems change). Lourdes Regional Cancer Center provided outreach and education services for breast, cervical and colorectal cancer through the Healthy Living Partnership, community health fairs, and support groups. Lourdes addressed the needs of the frail and elderly and their families through many venues, among which were participation in the Aging Futures community-wide coalition whose mission is to address the needs of the senior population in the community. Lourdes at Home served nearly 50,000 persons, almost 5% more than the prior year. Lourdes at Home s 16 telehealth monitors were utilized at capacity to increase access to care. Lourdes provides the leadership to for the Southern Tier End of Life Coalition, whose mission is to improve the quality of life at the end of life, and provides the area s only palliative care services. Lourdes partnership with the Cover the Uninsured Week Coalition resulted in on-going education and increased access to care for the uninsured and underinsured through a variety of activities, including health fairs, providing facilitated enrollment sessions, an interfaith event, media coverage, and increase access to Lourdes Patient Financial Assistance Program. Lourdes Youth Services touched the lives of nearly 39,000 youth and their families during the year through collaboration with area schools, coalitions, the health department, the New York State Juvenille Justice System, and the Lourdes Oral Health Center.

5 Lourdes is committed to providing quality care to everyone we serve. By instituting a number of quality improvement initiatives, Lourdes continues to offer improved community health status. Cardiovascular disease, including stroke and heart failure, remains a significant health concern locally and nationally. Through Lourdes heart failure disease management programs and home care heart failure program Lourdes met or exceeded local and New York State clinical outcomes for Heart Failure, Pneumonia, and Surgical Site Infection. Public and professional education on stroke prevention and treatment was provided throughout the year, along with cardiovascular screenings. Lourdes maintains it s New York State Health Department Stroke Center designation. Infectious Disease & Pneumonia Lourdes participated in the Institute for Healthcare Improvement (IHI) 100k Lives Campaign, and is a designated mentor hospital, in recognition of our efforts and results with the campaign. Issues being addressed through the campaign include ventilator acquired pneumonia, acute myocardial infarctions, preventing central line infections and preventing adverse drug events. Lourdes Financial Commitment to the Community 2007 CALENDAR YEAR Charity Care Free Care...$3,916,859 Community Benefit Programs...$13,896,058 Total Charity Care...$17,812,917 Bad Debt... $9,616,123 Medicaid Shortfall... $8,515,781 Medicare Shortfall... $9,812,997 Our Mission Our Lady of Lourdes Memorial Hospital, Inc., is a community, not for profit healthcare system sponsored by Ascension Health. Rooted in the loving ministry of Jesus as healer, we commit ourselves to serving all persons with special attention to those who are poor and vulnerable. As a Catholic entity, Lourdes is guided by the moral and ethical teachings of the Roman Catholic Church. Our Catholic health ministry is dedicated to spiritually centered, holistic care which sustains and improves the health of individuals and communities. We are advocates for a compassionate and just society through our actions and our work. Lourdes goal is to provide the highest quality health care to all who need it, particularly care for the poor and vulnerable. Lourdes is committed to being a well run organization. Lourdes commits to promoting a healthier community through collaboration with the Medical Staff and members of the communities it serves.

6 Core Values SERVICE OF THE POOR Generosity of spirit, especially for persons most in need. REVERENCE Respect and compassion for the dignity and diversity of life. INTEGRITY Inspiring trust through personal leadership. WISDOM Integrating excellence and stewardship. CREATIVITY Courageous innovation. DEDICATION Affirming the hope and joy of our ministry. ABOUT Lourdes For over 80 years, Lourdes has been a cornerstone of our community, offering resources that have made a difference. With our spiritual, Catholic faith tradition, Lourdes Hospital provides the compassionate care that every patient deserves. Lourdes is more than an inpatient acute care hospital we are an outpatient ambulatory surgery center we are a Regional Cancer Center. We provide Palliative Care and Hospice Care, an orthopedics program, diabetes care, home health care, and much more. Reaching beyond the boundaries of our main campus, Lourdes has established a network of primary care physician offices at convenient sites throughout the region. The Mission In Motion, Mobile Mammography and Dental Care programs provide primary care cancer screening services, mobile mammography and dental care through three mobile medical vans, making health care accessible to rural populations and children in need. Lourdes is also a member of Ascension Health, the largest, Catholic, nonprofit healthcare system in the nation with more than 107,000 associates represented across 20 states and the District of Columbia. Much has changed in the community and at Lourdes since the Daughters of Charity opened a small 25-bed hospital on Riverside Drive over 80 years ago, but one thing remains constant: the commitment and Mission of caring found here each and every day.