2016 ANNUAL REPORT F O R W A R D M O M E N T U M

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Sharon Lester
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1 2016 ANNUAL REPORT F O R W A R D M O M E N T U M

2 30K JOBSEEKERS SERVED Contents Message from the Board Chair & CEO 4 Leadership 6 Mission & Vision 7 Values & Guiding Principles 8 Leadership & Governance 12 Organization & Communications 16 Programs & Community 24 Reflection 32 WSB 2016 Annual Report page 3

This annual report is a tracking mechanism to demonstrate our success in working towards the Board s ambitious goals and agenda.

3 MESSAGE FROM THE BOARD CHAIR & CEO FORWARD MOMENTUM 2016 was an exciting and significant year for Workforce Solutions Borderplex. We started 2016 building upon excitement and momentum from a comprehensive Board strategic planning process that laid out our service and organizational priorities. This annual report is a tracking mechanism to demonstrate our success in working towards the Board s ambitious goals and agenda. We saw numerous changes during the year, most significant being our successful negotiations for a new center operator, Dynamic Works; and an expanded partnership with Manpower, Inc. to provide business and employment services for our service area, including our call center. We focused on improving quality of access to our career centers including a new Northeast Career Center at 8941 Dyer St.; an expansion of onsite services at Fort Bliss to veterans, military personal and spouses; and upgrades to our Downtown, North Loop and Alpine facilities. We expanded our footprint through an innovative collaboration with Goodwill Industries of El Paso to launch joint JobLink Resource Centers at three Goodwill locations in El Paso County. These improvements combined with several successful grant opportunities laid the groundwork for our commitment to be a Board of Excellence for our six-county region and a model for the state. WSB 2016 Annual Report page 4 We hope you will find this annual report interesting and inspirational. We want to be a resource and partner for all businesses and persons seeking economic opportunity and look forward to continuing to serve you next year and well into the future. Our thanks to the Board of Directors who volunteer countless hours to provide guidance and support to Workforce Solutions Borderplex, and to the incredible staff who are entirely dedicated to our mission. It has been a privilege to serve as Chairman of the Board and CEO of this great organization. sincerely, Leo A. Duran, Sr., Chairman & Joyce A. Wilson, CEO Workforce Solutions Borderplex CEO Joyce A. Wilson & Board Chairman, Leo A. Duran, Sr. discuss plans to move region forward. WSB 2016 Annual Report page 5

Leadership Chief Elected Officials: El Paso County Judge Veronica Escobar (Lead CEO) Brewster County Judge Eleazar R. Cano Culberson County Judge Carlos G.

4 Leadership Chief Elected Officials: El Paso County Judge Veronica Escobar (Lead CEO) Brewster County Judge Eleazar R. Cano Culberson County Judge Carlos G. Urias Hudspeth County Judge Mike Doyal Jeff Davis County Judge Jeanette Duer Presidio County Judge Cinderela R. Guevara El Paso Mayor Oscar Leeser Board of Directors: Leo A. Duran Sr. Board Chair Douglas Warnock Board Vice-Chair Mica Short Board Secretary Bertha A. Gallardo Past Board Chair Members: Dr. Armando Aguirre Public Education Robert Alcala Vocational Rehabilitation Michelle Aube-Barton Literacy Council Satish Bhaskar Public Assistance Steve Blanco Tracy Bristol Dr. Roberto Coronado Fernando Escobedo Henry Gallardo Gary R. Hedrick CBO Patricia Long Public Education Lourdes Madera Tirado Public Employment Ross Moore Organized Labor Grace D. Muñoz Lydia Nesbitt-Arronte Economic Development Emma Schwartz CBO Dr. William Serrata Adult Basic Education Frank Spencer III Ruben Torres Oscar Venegas CBO Hector Vidal David Wilson Mission To provide skilled workers for employers by advancing education, employment, entrepreneurship and economic development opportunities in support of global competitiveness and regional prosperity. Vision Empower the most dynamic workforce to achieve global competitiveness and regional prosperity. WSB 2016 Annual Report page 6 WSB 2016 Annual Report page 7

Values Integrity Customer Focus Teamwork & Collaboration Transparency Excellence Innovation Guiding Principles Maintain a diverse and sustainable financial plan to ensure the organization s long-term

5 Values Integrity Customer Focus Teamwork & Collaboration Transparency Excellence Innovation Guiding Principles Maintain a diverse and sustainable financial plan to ensure the organization s long-term viability Ensure a focus on customer-valued services Become the standard for best in class quality Maintain an inspired, competent WSB Team Strive to make a positive impact on our region High school team presents their innovative idea to professional judges at the STEM Business Challenge at El Paso Community College which taught the Lean Startup Model from Stanford University. WSB 2016 Annual Report page 8 WSB 2016 Annual Report page 9

6 Strategic Goals The Workforce Board of Directors followed a three-phase process to develop and implement the organization s strategic goals for Phase I: Survey The Board secured a professional facilitator who surveyed members capturing vital feedback on previous mission, vision, and goals. Board Members responded and provided a list of recommendations that were discussed at the Board s Annual Meeting. Phase II: Collaborate CEO, Board Members, administrative staff and directors from workforce service providers were separated into groups to review survey results and provide strategies and measures for each goal categorized into three key areas: 1) Leadership & Governance 2) Organization & Communications 3) Programs & Community Phase III: Track Approved Board Strategic Plan and provided Administration guidance for implementation. Results were reported through Youth & Education, Employment and Economic Development Committee meetings with the final yearly report being presented at the Annual Board Meeting. Leadership && Governance Organization & Communications Programs & Community WSB 2016 Annual Report page 10

The Board of Directors supports various organizational initiatives by providing monetary and non-monetary resources, attending events, and

7 Leadership & Governance ONLY DISABILITY SUBCOMMITTEE IN TEXAS Workforce Board Secretary, Mica Short, attends the Northeast Workforce Center Ribbon-Cutting Ceremony. The Board of Directors supports various organizational initiatives by providing monetary and non-monetary resources, attending events, and establishing connections to bridge workforce efforts and opportunities. 50% BOARD MEMBERSHIP SUPPORTED WSB EVENTS Lydia Nesbitt-Arronte, Hector Vidal, Joyce Wilson and Leo A. Duran, Sr. attend the Texas Workforce Commission Award Ceremony. WSB 2016 Annual Report page 13

Services 25,159,892 Training Providers 7,509,894 Borderplex

8 Expenditures Auditor s Letter Funding Allocations Administration 4,235,083 Career Centers 11,840,729 Child Care Services 25,159,892 Training Providers 7,509,894 Borderplex Region 48,745,598 WSB 2016 Annual Report page 14 WSB 2016 Annual Report page 15

Facility Enhancements New Northeast Career Center with better access, enhanced professionalism with major cost savings New Fort Bliss Satellite Center with better access for transitioning soldiers

9 Organization & Communications Brand Familiarity, Efficiency and Impact 3 NEW SATELLITE CENTERS THROUGH PARTNERSHIPS Leaders from Goodwill Industries of El Paso, Vinton Mayor Madeleine Praino, State Representative Joe Moody, CEO Joyce Wilson and Representatives from the Hispanic Chamber of Commerce conduct a Ribbon Cutting Ceremony for the Artcarft Workforce Satellite Center. Facility Enhancements New Northeast Career Center with better access, enhanced professionalism with major cost savings New Fort Bliss Satellite Center with better access for transitioning soldiers and veterans North Loop and Downtown Career Centers renovated with new partners co-locating to improve service and reduce rent costs Technology Enhancements Faster internet connectivity and enhanced WiFi for better customer experience After-hours call center using ReadyOne, a disability preferred employer Developed online app for customers Exceed ADA standards for assisted technology access Launched 24-hour online tour of services NEW MOBILE UNIT

web-based system for students Youthbuild Grant of $600,000 leverages another $300,000 from business partners STEM & Art Fiesta funded totally with private funds and in-kind contributions (totaling

10 37 STAFF CREDENTIALS $1.4M NEW SKILLS DEVELOPMENT GRANTS Partnership Leverages Adult Education Literacy Consortium resulted in more participants gaining skills Region 19/WSB 50/50 partnership to fund Campus to Careers, a web-based system for students Youthbuild Grant of $600,000 leverages another $300,000 from business partners STEM & Art Fiesta funded totally with private funds and in-kind contributions (totaling $104,000) $100,000 Kellogg Foundation Two-Gen Grant in partnership with National Association of Workforce Boards $40,000 Prudential Foundation Grant for STEM Math Challenge Chase Foundation $25,000 matching grant for the Skills Gap Analysis leveraged in collaboration with Borderplex Economic Alliance Board Staff Development Board staff attended multiple professional development seminars throughout the year. Below are some key sessions staff participated in: Admin Professionals Conference Contract Management Certification Contracts Negotiation Skills Educating Youth Disabilities Conference El Paso Non Profit Business Summit Excel Training Inventory Management Training Leadership & Advocacy Training National Association of Workforce Development Professionals Procurement & Contract Symposium Project Management Training TEDx Conference Toastmasters Training Platform IT Certifications US Conference of Mayors in Washington System-wide training sessions for Board and Contractor staff to include process improvement skills, Gallup Strengths Training for Managers, Public Speaking and other motivational training sessions to improve morale and inspire excellence. WSB 2016 Annual Report page 19

11 MARKETING Public awareness efforts are made through the release of various press announcements, marketing event-driven campaigns and reporting monthly regional labor statistics and quarterly impact reports to key stakeholders. COMMUNICATION TOOLS New communication tools to better inform Board of Directors, Chief Elected Officials and Business Partners, as well as internal news updates for staff $158K RETURN ON MARKETING WITHIN 8 MONTHS Generated brand awareness thru coordinated event-driven campaigns Monthly Labor Market Review reports are sent to media, board members, staff, business community and other key stakeholders. Periodic progress reports sent to county judges to provide updates in the rural counties. WSB 2016 Annual Report page 20

RURAL EFFORTS New Alpine Career Center located for better visibility Enhanced Business Services focus First health and information forum for migrant farm workers and families in Fabens New interlocal

12 RURAL EFFORTS New Alpine Career Center located for better visibility Enhanced Business Services focus First health and information forum for migrant farm workers and families in Fabens New interlocal and partnership agreements executed in 2016 Partnership with Council of Governments to expand summer work opportunities for youth in rural areas WSB 2016 Annual Report page 22 WSB 2016 Annual Report page 23

Engineering, Arts & Math (STEAM) partnerships by 25% Job Readiness Curriculum developed for at risk and career high schools (Dynamic Futures) Co-Hosted Tri-Agency State Summit to implement Texas

13 Programs & Community Measure Status Target Rate Claimant Reemployment within 10 Weeks Meeting 53.30% 54.68% Number of Employers Receiving Workforce Assistance Exceeding 4,029 5,261 Education GED focused partnerships with Adult Education Literacy (AEL) Consortium Increased Science, Technology, Engineering, Arts & Math (STEAM) partnerships by 25% Job Readiness Curriculum developed for at risk and career high schools (Dynamic Futures) Co-Hosted Tri-Agency State Summit to implement Texas 60x CLIENTS COMPLETED TRAINING Staff Guided Entered Employment Meeting 76.40% 78.45% At Risk Employment Retention Exceeding 78.00% 83.01% Total Job Seekers Educational Achievement Meeting 78.60% 80.73% WIA/WIOA Youth Placement in Employment/Education Exceeding 69.00% 79.05% WIA/WIOA Youth Literacy/Numeracy Gains Meeting 58.00% 57.14% Choices Full Work Rate All Family Total Exceeding 43.70% 47.06% Average Children Served Per Day Meeting 5,006 5, % MEETING & EXCEEDING STATE MEASURES WSB 2016 Annual Report page 25

STEAM By the Numbers: 1,000 Plus Middle School Students 27 High Schools Competed 7 High School STEAM Competitions 12 STEAM Focused Workshops 40 Interactive Exhibitors 10 Scholarships Each at $1,000

14 STEAM By the Numbers: 1,000 Plus Middle School Students 27 High Schools Competed 7 High School STEAM Competitions 12 STEAM Focused Workshops 40 Interactive Exhibitors 10 Scholarships Each at $1,000 $29,800 Awarded in Prizes FUTURE TALENT PIPELINE The STEM+Art Fiesta is a unique, multidimensional two-day event targeting middle and high school students in our region. The purpose of the STEM+Art Fiesta is to increase awareness of opportunities in Science, Technology, Engineering, Arts and Mathematics (STEAM) $104K RAISED FROM PARTNERS 1,500 IMPACTED +

Participants receive financial literacy training and workplace etiquette tips. Youth are Borderplex Certified and assigned a career navigator to help them along their journey.

15 Summer Employment Hire El Paso s Youth is a summer youth program designed to put youth to work by providing first time job experience. Workforce Solutions Borderplex partnered with employers to find jobs for young people ages who live in the Borderplex Region. Participants receive financial literacy training and workplace etiquette tips. Youth are Borderplex Certified and assigned a career navigator to help them along their journey. In 2016 we served 119 youth in the summer employment program. Breaking Barriers Breaking Barriers is a groundbreaking program that focuses organizational resources on empowering youth with disabilities through transition planning that is individualized, person-driven and culturally/linguistically appropriate. In 2016, 40 youth with disabilities and 11 employers participated in the program. During its eight-year lifetime, Breaking Barriers has served more than 390 youth and 163 employers. 1,939 CUSTOMERS WITH DISABILITIES SERVED Reverse Job Fair The Reverse Job Fair is an innovative model where young adults showcase their skills, personality, and ambition to local employers. The Reverse Job Fair gives employers the chance to talk to more potential employees in the opposite order. Young adults in the program have to show hard work and dedication by creating their own booth for employers to visit. 26 in-school and 75 out-of-school youth were served and generated 18 hires and internships in just two Reverse Job Fairs in Dynamic Futures Dynamic Futures is a program that assists young adults years of age who have already graduated or seeking to obtain their GED by choosing career paths to get On the Job Training or a job. By completition, youth comprehend work readiness skills, how to create a resume, interview techniques and best practices on customer service. A total of 63 youth participated in the program in WSB 2016 Annual Report page 28 WSB 2016 Annual Report page 29

4,773 EMPLOYERS SERVED (UP 10%) Jobseekers Impact By the Numbers: 30,000 + jobseekers entered employment 8,700 children served in subsidized child care 2,027 public assistance recipients placed in

Development Awards for 2016 Tri-Agency Veterans Forum Host Hiring our Hero s Chamber Partnership Partner with Borderplex Economic Alliance on 2020 Strategic Economic Development Plan Tech-Hire White

16 4,773 EMPLOYERS SERVED (UP 10%) Jobseekers Impact By the Numbers: 30,000 + jobseekers entered employment 8,700 children served in subsidized child care 2,027 public assistance recipients placed in jobs 1,939 customers with disabilities served 393 ex-offenders placed in jobs 259 homeless individuals placed in jobs 2,721 VETERANS PLACED IN JOBS Business Impact By the Numbers: Three Skills Development Awards for 2016 Tri-Agency Veterans Forum Host Hiring our Hero s Chamber Partnership Partner with Borderplex Economic Alliance on 2020 Strategic Economic Development Plan Tech-Hire White House Designee Goal is 400 technical jobs by TRS Child Care Providers with goal to increase by 20% by 2017 Reverse Job Fair for Youth Employment (18 Hires and Internships) Four quarterly hiring fairs (220 employers, over 700 hires) WSB 2016 Annual Report page 31

REFLECTION At the Annual Board Meeting held on November 17th, Workforce Solutions Borderplex celebrated the contributions of its board members and business partners. At the event, Board Chair Leo A.

William Serrata supported numerous workforce projects.

Forum and two STEAM Fiesta events. Under his direction, EPCC donated a $1,000 scholarship. Dr. Serrata currently chairs the Education Committee.

17 REFLECTION At the Annual Board Meeting held on November 17th, Workforce Solutions Borderplex celebrated the contributions of its board members and business partners. At the event, Board Chair Leo A. Duran Sr. introduced the first ever Business Partner Awards and the Chairman s Award. WSB 2016 Annual Report page 32 Chairman s Award Dr. William Serrata Dr. William Serrata supported numerous workforce projects. He has led partnership discussions for Skills Development Fund Grants and has graciously allowed WSB to use EPCC facilities at no cost for the Regional Workforce & Education Forum, the TWC Veteran s Forum and two STEAM Fiesta events. Under his direction, EPCC donated a $1,000 scholarship. Dr. Serrata currently chairs the Education Committee. Small Business Partner of the Year Award Aztec Contractors Inc. Since May 2014, Aztec has utilized WorkinTexas.com and posted various positions. Aztec has also worked closely with workforce recruiters to find qualified job seekers for higher skill positions in the construction field. They have continued to participate in Industry Council Roundtables and industry job fairs. Medium Business Partner of the Year Award Excel Garment Manufacturing Excel utilizes the Workforce system to find quality candidates by becoming familiar with WorkinTexas. com. Since May 2015, Excel has participated in two large industry job fairs that target the manufacturing industry. In 2016 they held eight onsight job fairs. They have also participated in two Manufacturing Industry Council Roundtables and provided valuable feedback, to improve our system. Large Business Partner of the Year Award Charles Schwab Charles Schwab has participated in four large industry job fairs and has gone above and beyond by hosting developmental workshops and providing top-tier guidance to system staff on what large companies seek from candidates. This has allowed career navigators, employment specialists, customer service representatives and facilitators at our Workforce centers to provide better guidance and advice to qualified jobseekers. WSB 2016 Annual Report page 33

Locations & Contact Borderplexjobs.com/locations Administrative Offices 300 E Main St, Ste. 800 El Paso, TX 79901 915-887-2600 Lower Valley 8825 N. Loop, Ste.

18 Locations & Contact Borderplexjobs.com/locations Administrative Offices 300 E Main St, Ste. 800 El Paso, TX Lower Valley 8825 N. Loop, Ste. 122 El Paso, TX Northeast Center 8941 Dyer St. El Paso, TX Downtown Business Center 300 E. Main St., First Floor El Paso, TX Military Affiliated Satellite Building 503 A, Room 127 Fort Bliss, TX Presidio Center 100 Market, Unit B Presidio, TX Alpine Center Ward Center Plaza 710 E. Holland, Ste. 2 Alpine, TX Job Link Site Acer Ave. El Paso, TX Job Link Site Alameda Ave. Socorro, TX Job Link Site South Desert Suite 217 El Paso, TX Job Link Site Horizon Blvd., Suite Horizon City, 79928

19 F O R W A R D M O M E N T U M Borderplexjobs.com A Proud Partner of the American Job Center Network Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. Relay Texas: 711 (Voice) or (TTY) Igualdad de oportunidades de Empleo/Programas. Equipo auxiliar y servicios de apoyo están disponibles para personas con discapacidad al ser requeridos. Relay Texas: 711 (Voz) o (TTY)

Project Development Plan

SCIENCE, TECHNOLOGY, ENGINEERING, ARTS & MATH Project Development Plan More info at: STEAM Leaders Page: www.borderplexjobs.com/leaders Teacher and Student Page: borderplexjobs.com/programs- and- services/stem