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1 Exclusive Group Discount. Save upto 15% Incorporating Main conference: May Prince Hotel and Residence Kuala Lumpur, Pre-conference Lean Focus Day: 11 May 2015 Post-conference Workshops and Site Tour 14 May 2015 Featuring Speakers from Ministry of Health, Singapore National Health Group and the Hong Kong Hospital Authority Dr. Feisul Idzwan Mustapha Public Health Physician, Non- Communicable Disease Section, Disease Control Division Ministry of Health, Dr. Nor Akma bt Yusuf Deputy Director, Hospital Management Services Unit Ministry Of Health Ho Khai Leng Group CIO National Healthcare Group, Singapore Dr. Cheung Wai-lun, Allen Director (Cluster Services) Hospital Authority, Hong Kong Aligning Appropriate Technologies with Key Strategies to Maximize Healthcare Outcomes Improving Design and Development for Resilient, Cost-Effective and Safe Hospital Infrastructure Arvind Sivaramakrishnan, CIO, Apollo Hospital Enterprise, India Daljit Singh President Fortis Healthcare, India Examining Strategies to Improve Healthcare Delivery through Process Improvement, Step-Down Care, Palliative Care and more Lean Thinking to Create Engagement, Improve Safety and Optimize Healthcare Outcomes Dato Dr Zaininah Mohd Zain Director Hospital Kuala Lumpur, Professor David Ben-Tovim Director of Redesigning Care and Clinical Epidemiology Flinders Medical Centre, Australia Featured Top Hospitals Include: Brought to you by: Supporting Partners: E: T: W: 1

2 Dear Hospital Management Professional, I am pleased to announce that Healthcare Week Asia 2015 will be held on May 2015 in Kuala Lumpur,. This important flagship event brings together three leading healthcare conferences: Healthcare Informatics (HIT), Hospital Efficiency and Quality (HEQ) and Hospital Facilities Design and Development (HFDD). Four days of content-rich and interactive sessions will facilitate learning, information sharing and networking. Hear case studies from the Ministry of Health, and from leading international hospitals including: Apollo Hospital s recent achievement of HIMSS stages 6 and 7 Hospital Sultan Ismail s - one of s first 6 government hospitals to start lean - journey towards Lean How Asia s first paperless hospital and one of only two HIMSS stage 7 hospitals in Asia, the Seoul National University Bandung Hospital in Korea, maintains its competitive edge To learn more in an intimate setting, attend the Lean focus day, workshops and site tour on the pre and post-conference days: Pre-conference A: Focus Day on Lean Post-Conference Workshop B: Integrating IT into Your Hospital s Processes to Create Engagement and Quality Post-Conference Workshop C: Striking the Right Balance between Clinical and Commercial Demands within Your Hospital Post-Conference Site Tour D to Gleneagles Hospital Kuala Lumpur I look forward to welcoming you next May. Yours Sincerely, Professor David Ben-Tovim Director of Redesigning Care and Clinical Epidemiology Flinders Medical Centre, Australia Program at a Glance Lean Thinking Focus Day 11 May 2015, Monday Lean Thinking to Create Engagement, Improve Safety and Optimize Healthcare Outcomes Main Conference Day 1 12 May 2015, Tuesday Improving Healthcare Delivery through Leadership, Technology design and Lean Thinking Main Conference Day 2 13 May 2015, Wednesday Aligning Appropriate Technologies with Key Strategies to Maximize Healthcare Outcomes Post-Conference Workshops and Site Tour 14 May 2015, Thursday Post-Conference Workshop B: Integrating IT into Your Hospital s Processes to Create Engagement and Quality Post-Conference Workshop C: Striking the Right Balance between Clinical and Commercial Demands within Your Hospital Post-Conference Site Tour D: to Gleneagles Hospital Kuala Lumpur Dato Dr Zaininah Mohd Zain, Director, Hospital Kuala Lumpur, Ministry of Health The whole 2 days session is really an eye opener looking at relevant issues and insights into healthcare settings. I ve learnt a lot from very practical, success stories shared throughout the 2 day conference. E: enquiry@iqpc.com.sg T: W: 2

3 Key Speakers Include: Dr. Feisul Idzwan Mustapha, Public Health Physician, Non-Communicable Disease Section, Disease Control Division Ministry of Health, Dr. Nor Akma bt Yusuf, Deputy Director, Hospital Management Services Unit, Ministry Of Health Dr. Cheung Wai-lun, Allen, Director (Cluster Services), Hospital Authority, Hong Kong Ho Khai Leng, Group CIO, National Healthcare Group, Singapore J. Michael Henderson, MD, Chief Quality Officer, Quality and Patient Safety, Cleveland Clinic, USA Dato Dr Zaininah Mohd Zain, Director, Hospital Kuala Lumpur, Dr. Umapathy Panyala, Managing Director, Omni Healthcare Group, Indonesia Dr. Tan Bee Hwai, Hospital Director, Likas Women and Children Hospital, Sabah Dr. Sandhya Mujumdar, Deputy Director Medical Affairs (Clinical Governance); Senior Specialist Quality & Accreditation, National University Hospital (NUH), Singapore Leon Jackson, CIO, U.M. Specialist Centre, Daljit Singh, President, Fortis Healthcare, India Michael Wong, CEO, Pantai Hospital Ayer Keroh, A/Prof Edward Poon, Director, Nursing Service, Ang Mo Kio-Thye Hua Kwan Hospital, Singapore Arvind Sivaramakrishnan, CIO, Apollo Hospital Enterprise, India Dato Amir Firdaus Abdullah, Senior GM, Pantai Group Operations, Regional CEO, Gleneagles Hospitals and CEO Gleneagles Hospital, Dr. Krit Pongpirul, Quality & Research Advisor, Bumrungrad International Hospital and Lecturer, Faculty of Medicine, Chulalongkorn University, Thailand Ashokkan Somuveerappan, CIO, Columbia Asia Hospitals, India Dr. Hwang Hee, CIO, Seoul National Bandung University Bandung Hospital (SNUBH), Korea Dr. Arturo S. de la Peña, Senior Vice President for Medical Practice and Medical Director, St Luke s Hospital (Global City), Philippines Professor David Ben-Tovim Director of Redesigning Care and Clinical Epidemiology Flinders Medical Centre, Australia Dr. Cherdchai Nopmaneejumruslers, MD, Vice Hospital Director and Assistant Dean in Quality Development Siriraj Hospital, Bangkok Thailand E: enquiry@iqpc.com.sg T: W: 3

4 Main Conference Day 1: Tuesday, 12 May 2015 Improving Healthcare Delivery through Leadership, Technology, Design and Lean Thinking 8.15 Morning Tea and Registration 8.45 Opening Remarks by Chairman 9.00 Creating the National Strategic Plan to Provide the Framework for s Response to the Increasing Burdens of Chronic and Non-Communicable Diseases (NCDs) What are the priorities and drivers for improving healthcare quality in? An update from the NCD strategic plan Monitoring implementation: Statistics and future trends of the n healthcare industry An insight into future initiatives, opportunities and current challenges in s hospitals for NCDs Looking ahead: How to combat, prevent and control NCDs including rising cases of diabetes and obesity Dr. Feisul Idzwan Mustapha, Public Health Physician, Non-Communicable Disease Section, Disease Control Division, Ministry of Health, 9.30 Innovating for Patient Safety and Best Clinical Outcomes: How Cleveland Clinic has Successfully Integrated IT in its Hospital Highlighting current initiatives at the Cleveland clinic What are the measures taken to ensure patient-centric care and physician engagement at the Cleveland clinic and how can they be adapted in Asia? Leveraging medical IT to engage consumers and cut costs: How IT evolved with healthcare at the Cleveland Clinic Clinical and non-clinical innovations: Examining specific examples J. Michael Henderson, MD, Chief Quality Officer, Quality and Patient Safety, Cleveland Clinic, USA Ownership & Accountability as the Cornerstone of Your Patient Safety Strategy Discussing the considerations behind the new patient safety strategy and implantation process Sharing the implementation outcomes of the framework Examining select projects that NUH has implemented and the learning to be obtained from their successes Dr. Sandhya Mujumdar, Deputy Director Medical Affairs (Clinical Governance); Senior Specialist Quality & Accreditation, National University Hospital (NUH), Singapore Morning Tea and Networking Break Increasing Staff Productivity and Patient Safety through a Closed Loop Medication Management System: Insights from the Group CIO, National Healthcare Group, Singapore Developing the EMR Environment: the Journey Increasing patient safety through closed loop medication management systems: cutting preventable drug allergies, increased dispensing efficiency, intelligent cabinets Delivering quality care: What are the key milestones to date? Plans ahead for the NHG Ho Khai Leng, Group CIO, National Healthcare Group, Singapore Participants Split into Roundtables Sessions. Delegates can choose any THREE of the following SIX topics. Each roundtable topic discussion will last for 30 minutes. At the end of 30 minutes, attendees will move on to the next selected roundtable. Facilities Design and Development Roundtables Topic 1: Designing Hospital Facilities to Reduce Infections Roundtable Host: Dato Amir Firdaus Abdullah, Senior GM, Pantai Group Operations, Regional CEO, Gleneagles Hospitals and CEO Gleneagles Hospital, Topic 3: Innovative Hospital Designs to Improve Physician and Patient Engagement Roundtable Host: Daljit Singh, President, Fortis Healthcare, India Topic 2: Retrofitting for Smart Space Utilization Roundtable Host: Michael Wong, CEO, Pantai Hospital Ayer Keroh, Topic 4: Retrofitting and Hospital Design with the Business in Mind: Ensuring Commercial Hospital Designs Roundtable Host: Amelia Seah, Regional Manager, Tarkett Topic 5: Safety and Resilience in Healthcare Design Roundtable Host: Amelia Seah, Regional Manager, Tarkett Topic 6: Retrofitting through ICT Infrastructure to Create a Competitive Edge Roundtable Host: Leon Jackson, CIO, U.M. Specialist Centre, Lunch and Networking Break Participants Split into Streams E: enquiry@iqpc.com.sg T: W: 4

5 Stream A: Strategies and Technologies to Improve Physician and Patient Engagement Ensuring Continuous Improvement and Engagement for Optimal Patient Healthcare Outcomes: Best Practice Case Study from Omni Healthcare Group Developing a suite of services for patient satisfaction: What s in place and future implementations Creating lean and value-added processes for an international clientele Maintaining its competitive edge as a private hospital Prioritizing technology as a part of healthcare delivery: What are the considerations behind investing in high-cost offerings Dr. Umapathy Panyala, Managing Director, Omni Healthcare Group, Indonesia Making Culture-Sensitive Quality Improvement and Patient Safety Part of Everyday Practice at your Hospital Cultural challenges for ehealth Culture-specific vs culture-sensitive concepts Cognitive Computing for cancer Patients Dr. Krit Pongpirul, Quality & Research Advisor, Bumrungrad International Hospital and Lecturer, Faculty of Medicine, Chulalongkorn University, Thailand Stream B: Decongesting Hospitals through Clustering, Process Streamlining and Step-Down Care Learning from the Cluster Experience in Hong Kong Overseeing service operation and transformation: Current and future plans for Hong Kong Improving healthcare delivery through clustering The Hong Kong clustering experience: What lessons can the rest of SEA learn? Providing insights into cross-cluster coordination and performance, mission critical system-wide programs to optimize business support services Dr. Cheung Wai-lun, Allen, Director (Cluster Services), Hospital Authority, Hong Kong Coordinating Effective Palliative Care to Ensure the Continuity of Care Across Settings and Over Time Current investment plans and strategies for palliative care in Singapore Maximizing quality of hospice care and introducing coping strategies for supportive, palliative and end-of-life care Forging healthcare humanity care for end-of-life patients and the elderly Discussing lived experiences and successes in palliative nursing care A/Prof Edward Poon, Director, Nursing Service, Ang Mo Kio-Thye Hua Kwan Hospital, Singapore Afternoon Tea and Networking Break Towards Becoming a World-Class Public Hospital Facility Breaking down silos across all departments throughout the hospital Addressing safety and efficiency challenges in s public hospitals and solutions to overcome these challenges e.g. technologies Examining Hospital KL s current and future procurement plans to maximize hospital efficiency and healthcare quality Dato Dr Zaininah Mohd Zain, Director, Hospital Kuala Lumpur, Successes in Step-Down Care and Creating Accessibility to Resources: Sharing Experiences from Sabah Giving an overview of healthcare development in Sabah and the importance of step-down care to manage patient flow Sharing experiences from implementation of key information sharing platforms: e.g. blood resources, baby delivery monitoring system Sharing strategies on how the national vision can be achieved within the context of the hospital Challenges, opportunities and successes in capability development Dr. Tan Bee Hwai, Hospital Director, Likas Women and Children Hospital, Sabah Participants Return to Main Plenary Room for Closing Keynote Improving Service Across the Continuum of Care through Technology: This line should be joined with the previous line Creating a patient-centric hospital through technology: Current infrastructure in place and future plans What are the key considerations pre-procurement? IT transformation in the context of : What are the challenges for private hospitals? Sharing technologies that can improve patient outcomes e.g. communicating treatment plans for patients effectively across clinics and silos Dato Amir Firdaus Abdullah, Senior GM, Pantai Group Operations, Regional CEO, Gleneagles Hospitals and CEO, Gleneagles Hospital, Closing Remarks by Chairman End of Day 1 of Main Conference E: enquiry@iqpc.com.sg T: W: 5

6 Main Conference Day 2: Wednesday, 13 May 2015 Aligning Appropriate Technologies with Key Strategies to Maximize Healthcare Outcomes 8.15 Morning Tea and Re-Registration 8.45 Opening Remarks by Chairman 9.00 Panel Discussion - Patient-Centred Care in Asia: How Current Hospital Procurement Plans will Impact Future Provision of Care and Patient Safety Looking at the strategies for hospital role expansion and the challenges that need to be overcome Examining reasons for current expansion plans and spend at top hospitals What are the key considerations behind procurement across the hospital value chain from high-end technologies to consumables What does the future look like for Asian hospitals and what are the top 3 priority spends that will propel higher quality care and patient safety? CEO and Director Power Panel Panellists: Dr. Nor Akma bt Yusuf, Deputy Director, Hospital Management Services Unit, Ministry Of Health Dato Amir Firdaus Abdullah, Senior GM, Pantai Group Operations, Regional CEO, Gleneagles Hospitals and CEO, Gleneagles Hospital, Dr. Arturo S. de la Peña, Senior Vice President for Medical Practice and Medical Director, St Luke s Hospital (Global City), Philippines Dr. Umapathy Panyala, Managing Director, Omni Healthcare Group, Indonesia 9.30 Continuing Enhancements to Quality and Safety through RFIDs, emr, Automated Medication Dispensing and more: Prince Court s Extensive IT Transformation Strategy Synopsis: Prince Court Medical Center is currently the only private hospital with a full fledged emr (Cerner) coupled with RIS/PACS. Changes and improvements in medical equipment and procedures in the past year have been extensive too. With these IT procurement plans and more in the pipeline, Prince Court is continuing to secure its competitive edge and become a leading hospital for local and overseas patients. In this session, Prince Court s CIO, Rani Nathwani, will give insights into the hospital s IT facilities and the considerations that go behind procurement. Rani Nathwani, CIO, Prince Court Medical Centre, Panel Discussion - Examining the ROI of High-Cost Investments in Healthcare Technologies for Hospitals in Asia Examining the value propositions that hospitals have to consider when investing in new technology How to create management and board buy-in Does better technology really translate into higher profitability and higher quality care? Discussing current trends in healthcare IT infrastructure Countries such as are developing their own HIT framework: Where do commercial vendors stand? CIO Power Panel Panellists: Dr. Hwang Hee, CIO, Seoul National Bandung University Bandung Hospital (SNUBH), Korea Morning Tea and Networking Break Arvind Sivaramakrishnan, CIO, Apollo Hospital Enterprise, India Delegates Split into Streams Stream A: Mobile Technologies to Achieve Global Benchmark Standards: Case Studies from APAC Ashokkan Somuveerappan, CIO, Columbia Asia Hospitals, India Stream B: Technological Advances and Requirements in Opening Remarks by Stream Chairman Opening Remarks by Stream Chairman The Role of Mobile Technologies in Hospital Expansion: Columbia Asia Hospital s 5-Year Plan to Maximize Quality and Efficiency of Care through Hospital Expansion and Technology Insights into Columbia s IT for patient satisfaction Discussing expansion plans in and the IT facilities that will be part of the plan Patient safety and quality care: Essential platforms needed Highlighting current and future procurement plans Ashokkan Somuveerappan, CIO, Columbia Asia Hospitals, India Learning from the First Fully-Digital, Paperless Hospital in Asia: IT for Patient Safety and Engagement at Seoul National University Bandung Hospital, Korea ICT Convergence in the Healthcare Environment for Effective Data Sharing and Patient Engagement Sharing data across departments to reduce treatment waiting time Learning how ICT convergence can be implemented effectively to increase patient satisfaction Working with partners to integrate IT seamlessly into the hospital system e.g. Implementing Health-on with SK Telecom Dr. Hwang Hee, CIO, Seoul National University Bandung Hospital (SNUBH), Korea Lunch and Networking Break Ensuring Safety and Patient Satisfaction through IT Services How does the Penang Adventist Hospital create its competitive edge through IT? Discussing the considerations behind procurement of IT services and infrastructure Giving insights into current IT programs Kelvin Tan, Director, Information & Ancillary Services, Penang Adventist Hospital, Planning for Appropriate IT Infrastructure and Applications Projects at the Hospital Level: Insights from KPJ Ampang Puteri Specialist Hospital An overview of KPJ Ampang s existing IT infrastructure Discussing current and future plans for technological improvements How has medical tourism affected the IT transformation journey at KPJ Ampang? From vendor to business partner: What are the challenges and pre-requisites for IT vendors doing business with private hospitals in? Yuhan Shah, Head of IT, KPJ Ampang Puteri Specialist Hospital, E: enquiry@iqpc.com.sg T: W: 6

7 14.20 Achieving HIMSS Stages 6 and 7: Insights into Apollo s IT Transformation Journey Achieving HIMMSS Stages 6 and 7: Lessons learnt Implementing technologies such as Electronic Medical Record Adoption Model (EMRAM): Challenges and successes Achieving both quality assurance and cost containment: Key challenges, successes and how SEA hospitals can follow the Apollo Way Discussing current and future IT procurement plans Arvind Sivaramakrishnan, CIO, Apollo Hospital Enterprise, India Improving Service Across the Continuum of Care through Technology: Insights from U.M. Specialist Centre, Creating a patient-centric hospital through technology: Current infrastructure in place and future plans What are the key considerations pre-procurement? IT transformation in the context of : What are the challenges for private hospitals? Sharing technologies that can improve patient outcomes for patients effectively across clinics and silos Leon Jackson, CIO, U.M. Specialist Centre, Enabling Patient Mobility: Case Study from The Philippines First ehealth Hospital, St Luke s Hospital Streamlining operational efficiencies and introducing technology to create a world-class hospital system Enabling patient mobility through ehealth: What are the key components? What are the healthcare IT adoption strategies at St Luke s? Discussing investment trends and opportunities for IT vendors in SEA Dr. Arturo S. de la Peña, Senior Vice President for Medical Practice and Medical Director, St Luke s Hospital (Global City), Philippines Afternoon Tea and Networking Break Challenges and Successes in Implementing Clinical Governance to Break Down Silos, Improve Flow and Maximize Quality of Care Discussing challenges and successes in implementing clinical governance to maximize clinical quality Strategies on creating higher quality medical care through technology and expanding clinical services Cultivating staff and developing a mobile organizational structure to facilitate patient flow and break down silos Michael Wong, CEO, Pantai Hospital Ayer Keroh, Channelling Hospital Spend Effectively for the Best Healthcare Outcomes Developing a progressive purchasing strategy to drive competitive advantage Sharing considerations behind purchases (consumables and equipment) Controlling product offerings and revenue streams to keep high quality operations affordable Driving efficiencies in each of the revenue streams (to reduce error, shorten process times, OT efficiency and safety) Daljit Singh, President, Fortis Healthcare, India Beyond Purchasing Technology for Patient-Centric Care: Managing Change and Staff Motivation An overview of Siloam s extensive IT infrastructure for patients Change management to ensure sustainability of technology across the hospital Insights into Siloam s long-running technology and cultural transformation strategy How does Siloam ensure that new technologies can integrate seamlessly with existing systems Senior Representative, Siloam Hospitals Group, Indonesia Closing Remarks by Chairman End of Main Conference Tan Lay Geok, Director Operations, Raffles Hospital, Singapore Excellent sharing of hospital planning projects, challenges, solutions from various speakers. Good mix from public, private hospitals and developers. Rajesh Sivan, Head - Projects, Fortis Healthcare A great platform to learn and know about all the new innovative thoughts in affordable and quality care delivery. E: enquiry@iqpc.com.sg T: W: 7

8 Pre-Conference Lean Focus Day A: Monday, 11 May 2015 Lean Thinking to Create Engagement, Improve Safety and Optimize Healthcare Outcomes 8.15 Morning Tea and Registration 9.00 Opening Remarks by Chairman 9.10 A New Phase: Discussing the Recent Successful Implementation of Lean at Hospital Tengku Ampuan Rahimah, Klang, What motivated TAR to commit to the journey of Lean in its emergency department? Introducing the key drivers and benefits of Lean, and its impact on hospital efficiency and quality What were the challenges that TAR faced on the journey to becoming lean? Sharing successes and the way forward Dr Ahmad Tajuddin Mohamad Nor, Emergency Physician, Hospital Tengku Ampuan Rahimah, Klang, 9.50 Implementing Lean Methodologies throughout the Hospital to Reduce Waste and Value-Add to Patients Using Lean to improve inpatient nursing case processing and physician engagement and motivation Lean tools and key technologies used to achieve Lean: Cell concept, 6S, Pull system (Kanban), automated blood transportation system Creating physician engagement and motivation through Lean A short demonstration of the effects of Lean thinking at Siriraj hospital Dr. Cherdchai Nopmaneejumruslers, Assistant Dean in Quality Development and Vice Hospital Director, Siriraj Hospital, Thailand Morning Tea and Networking Break Panel Discussion: Creating and Sustaining a Lean Framework for Your Hospital: Challenges and Opportunities Panel Discussion Synopsis: This panel discussion will gather leading experts from across Asia to discuss the pain points in creating and sustaining a lean framework for their hospitals. They will be sharing lessons learnt and brainstorming for solutions to overcome problem areas: What are the key challenges to achieving Lean? E.g. Sustainability, management buy-in Discussing ways to overcome these challenges Creating value for the patient through waste reduction: Insights into successful Lean implementation What are the key steps to take when implementing Lean throughout the hospital system? Panellists: Dr. Khursiah, Head of Quality Unit and Clinical Governance, Hospital Sultan Ismail, Dr. Cherdchai Nopmaneejumruslers, Assistant Dean in Quality Development and Vice Hospital Director, Siriraj Hospital, Thailand Garry Semeniano, Head, Enterprise Quality, Changi General Hospital, Singapore Regional Best Practice: Lean at Flinders Medical Centre, Australia Re-designing care using Lean thinking: A conceptual overview Lean thinking as a change management process: Ensuring that Lean methodologies are sustainable Stabilizing high-volumes flows to ensure adequate care Current programs and plans ahead for Flinders Professor David Ben-Tovim, Director of Redesigning Care and Clinical Epidemiology, Flinders Medical Centre, Australia Lunch and Networking Break Creating the Framework for Successful Lean Transformation at Changi General Hospital, Singapore Discussing the benefits of Lean across the hospital value chain Examining the considerations behind selecting frameworks and models for Lean transformation Explaining the framework of the transformation model at CGH Creating a culture of change in the hospital setting: How can we start? Garry Semeniano, Head, Enterprise Quality, Changi General Hospital, Singapore Applying Lean and Six Sigma Theory into Practice to Improve the Healthcare Value Proposition: Case Study by Hospital Sultan Ismail, Changing the healthcare value proposition through waste reduction, variation and complexity Creating leadership and culture change from within the organization, and enabling clinicians to become the center of change Using Lean six sigma to develop successful clinical pathways for the treatment of diseases Discussing success stories from the oncology and orthopedic units (first units to undergo LEAN at HSI) Dr. Khursiah, Head of Quality Unit and Clinical Governance, Hospital Sultan Ismail, Afternoon Tea and Networking Break E: enquiry@iqpc.com.sg T: W: 8

9 16.00 Closing Lean Thinking Roundtables Each table will have about participants for intimate and fruitful discussions surrounding critical issues in Lean and process improvement strategies. Each table will be hosted by our distinguished industry experts and roundtable hosts. Each attendee will spend 30 minutes at one roundtable before rotating to the next roundtable discussion session. All attendees will have the opportunity to attend each of the roundtables. Roundtables Roundtable 1: Making a Business Case for Lean How to achieve organizational support to go Lean? What are the key challenges along the journey of becoming a Lean hospital? How can those challenges be overcome? Promoting organizational culture and driving acceptance to sustain process improvement strategies Dr. Khursiah, Head of Quality Unit and Clinical Governance, Hospital Sultan Ismail, Closing Remarks by Chairman End of Lean Focus Day Roundtable 2: Re-thinking Process Improvement outside of Lean Considering multiple methodologies (including Lean) Application of process improvement strategies to healthcare systems Open discussion on alternative methodologies that can be used to streamline processes Which is the best method / combination of methods? Professor David Ben-Tovim, Director of Redesigning Care and Clinical Epidemiology, Flinders Medical Centre, Australia Roundtable 3: Expanding the Concept of Lean Within and Beyond the Hospital Expanding the concept of Lean to nursing homes and clinics How can Lean be translated to other healthcare settings? Integrating Lean with appropriate technology for hospital settings What are the unique challenges of Lean outside a conventional hospital setting? Garry Semeniano, Head, Enterprise Quality, Changi General Hospital, Singapore Dr. Syuhada Hamzah, Principal Assistant Director, Hospital Pulau Pinang, This event is very good and helped me a lot in increasing the knowledge about quality in hospital management. Dr. Tang Swee Ping, Hospital Selayang, This event has given me a good exposure of many aspects of hospital management and how I could potentially improve things. Michael Leow, Director, Operations, Tan Tock Seng Hospital, Singapore The content was good, especially with MOH giving a generous sharing. The overall content was also just right, not too technical or heavy-going. Lo On Yee Jackie, Advanced Practice Nurse, Tai Po Hospital, Hong Kong A valuable meeting that gets me connected to worldwide hospitals. [The discussions on] lean management will surely help me to make my work more successful. E: enquiry@iqpc.com.sg T: W: 9

10 Post-Conference Workshops B & C Thursday, 14 May 2015 Post-Conference Workshop B: Integrating IT into Healthcare to Create Engagement and Quality 9am 12pm (30 min break from 10.30am 11am) Background: Technology and process are two critical aspects that contribute to great healthcare quality and engagement between physician and patient. As hospitals in Asia increasingly embrace technologies within their facilities, there are various challenges that are present before, during and after the technology is purchased. There are challenges faced on the change and technology management front; hospitals are finding challenges in creating stakeholder buy-in and technologies procured may or may not integrate fully into the processes. Learn how to integrate your IT effectively into hospital operations to create value for your patients. Through this workshop, you will learn how to: Use technology as a tool to facilitate, accelerate and enhance delivery Create key stakeholder buy-in through successful lessons learnt by Cleveland Ensure ROI on the technology investments through value-adding to patients Generate greater physician-patient engagement Workshop Leader: Arvind Sivaramakrishnan, CIO, Apollo Hospitals Enterprise, India Arvind is the CIO of Apollo Hospitals Enterprise and is based out of Chennai, India. He is responsible for the IT strategy and implementation across the Apollo Hospitals group. Arvind has extensive experience in management consulting, architecting, and building solutions for enterprise wide applications. He has led Apollo Hospitals in achieving the prestigious HIMSS Level 6 Healthcare IT maturity model certification which is a rare maturity level attained in AsiaPacific. His experience in the domain of health care IT has spanned geographies across the world. Prior to his current assignment, Arvind was with the Healthcare Practice of Computer Sciences Corporation, in Michigan USA. Apart from ICT solutions in the Healthcare domain, Arvind has keen interest in IT solutions that aid Quality and Service excellence in service industries. He is a certified project management professional from the PMI,USA and Six Sigma Black belt from ASQ,USA. Post-Conference Workshop C: Striking the Right Balance between Clinical and Commercial Demands within Your Hospital 1pm 4pm (30 min break from 2.30pm 3pm) Background: The Siloam Hospital Group is a pristine example of how a private international hospital can provide affordable integrated healthcare to its patients and be a commercial business at the same time. Siloam has implemented initiatives resulting in significant cost control for high end procedures and have created a luxury brand that caters to international patients. Creating a commercial business as a hospital is not easy, neither is the transition from physician to manager to business leader. This workshop will show you through case studies and exercises how to advance the commercial leader in you so that you can develop your hospital into a successful commercial business too. Through this workshop, you will learn how to: Strike a balance between clinical demands and commercial demands Create key stakeholder buy-in and save costs through smart investments Transit from physician to manager to commercial leader Uncover the commercial challenges that top hospital leaders face and how to overcome them. Workshop Leader: Dr. Umapathy Panyala, Managing Director, Omni Healthcare Group, Indonesia Dr. Umapathy Panyala is the Managing Director of Omni Healthcare Group, Indonesia. Prior to taking up this role, he served 17 years at Apollo and was the Regional CEO for the Apollo Hospitals Group. where he was responsible for strategizing and establishing the network of hospitals across the state of Karnatake and developing markets in the US, Europe and Asia Pacific. Among his myriad of leadership qualities, Dr. Umapathy s expertise also lies in profit and loss, and profit maximization, cost analysis, reduction and control and quality and continuous improvement. Site Tour D Thursday, 14 May 2015 Exclusive Visit to Gleneagles Hospital, Kuala Lumpur Limited to the first 15 registrants! 9am - 12pm (includes transport) Your conference experience will not be complete without a visit to a leading n hospital. Now we are bringing you an exclusive site tour to the Gleneagles Hospital KL! Be guided through the top-notch infrastructure and experience the way a patient would move through the facility. Gleneagles Kuala Lumpur is a 301-bed hospital with 13 departments. Established in 1996, it most recently won the IMTJ Medical Travel Award, cementing its position as healthcare leader in. Current expansion plans include a new 10-storey high medical block with integrated laboratory systems, service apartments, a hotel and a 2,000-lot car park. This site tour will bring you through the hospital and introduce you to some of the cutting-edge technologies that differentiate Gleneagles from its competitors. E: enquiry@iqpc.com.sg T: W: 10

11 Sponsorship Opportunities Partner with us at Healthcare Week Asia 2015 to meet current and potential customers! 3 Reasons to Sponsor: Meet the Ministry of Health, Hong Kong Hospital Authority, and key decision makers and key influencers from buying hospitals in and across APAC Share your offering with hospital leaders who will be evaluating solution providers and ensure you are directly influencing discussions to be front of mind when buying decisions are made Gain one-to-one face time with CEOs, CIOs, COOs, Heads of Departments and Hospital Directors from the best and biggest hospitals in Asia If you have a credible offering in one or more of these areas, your buyers want to meet you: Software Workflow and workforce systems Admissions and billing systems Q management systems Hospital information systems Location tracking systems Inventory management RFIDs for hardcoding of supplies Cloud solutions Facilities Design, Development and Retrofitting AECs EPCs Design and construction consulting Hardware Diagnostic machines Healthcare accessories such as communication cords and overhead paging Plus! System Integrators Consulting Consumables Pharmaceuticals Pharmaceutical packaging Publications How can you get involved? If you want to exhibit your solution: Customizable booth If you are interested in displaying thought leadership at our conference: Thought Leadership Domination through Speaking Private Lunch Symposium Sponsor Testimonial If you need to showcase your technology because nothing beats a LIVE experience: Live Demonstration of your solution on stage Live Technical Demonstration from your booth If branding is the name of the game for you: Branded Luncheon Sponsor Cocktail Reception Host Speakers Corner Sponsor Coffee Cart Sponsor Documentation Branding Sponsor Hanging Banners & Onsite Advertisements Branded footsteps Call or sponsorship@iqpc.com.sg to see how we can help customize a package to meet your specific requirements! E: enquiry@iqpc.com.sg T: W: 11

12 List of Past Attendees n Hospitals that have attended: Medical Development Division, Ministry of Health Institute for Health Management, Ministry of Health Cheras Rehablitation Hospital Columbia Asia Damansara Specialist Hospital Gleneagles Hospital Kuala Lumpur Hospital Ampang Hospital Kuala Lumpur Hospital Langkawi Hospital Sultanah Nora Ismail Hospital Alor Gajah Hospital Ampang Hospital Bahagia Ulu Kinta Hospital Baling Hospital Banting Hospital Beaufort Hospital Bukit Mertajam Hospital Changkat Melintang Hospital Duchess of Kent, Sandakan Hospital Enche Besar Hajjah Kalsom Hospital Gerik Hospital Hulu Terengganu Hospital Jasin Hospital Jengka Hospital Jerantut Hospital Kajang Hospital Kapit Sarawak Hospital Kemaman Hospital Keningau Hospital Kepala Batas Penang Hospital Kota Tinggi Hospital Kuala Kangsar Hospital Kuala Krai Hospital Kuala Lipis Hospital Kulim Hospital Kunak Hospital Labuan Hospital Lahad Datu Hospital Limbang Hospital Melaka Hospital Pakar Sultanah Fatimah Hospital Pekan Hospital Port Dickson Hospital Pulau Pinang Hospital Putrajaya Hospital Queen Elizabeth II Hospital Raja Perempuan Zainab II Hospital Raja Permaisuri Bainun Ipoh Hospital Sarikei Hospital Seberang Jaya Hospital Segamat Hospital Selayang Hospital Serdang Hospital Shah Alam Hospital Sibu Hospital Sri Aman Sarawak Hospital Sultan Abdul Halim Hospital Sultan Haji Ahmad Shah Hospital Sultan Ismail Hospital Sultanah Aminah Hospital Sultanah Bahiyah Kedah Hospital Sultanah Nur Zahirah Hospital Sungai Buloh Hospital Tampin Hospital Tanah Merah Kelantan Hospital Tangkak Hospital Tawau Hospital Teluk Intan Hospital Tengku Ampuan Afzan Hospital Tengku Ampuan Rahimah Hospital Tuanku Ampuan Najihah Kuala Pilah Hospital Tuanku Fauziah Kangar Perlis Hospital Tuanku Jaafar Hospital Umum Sarawak Institut Jantung Negara - National Heart Institute Institute of Respiratory Medicine Johor State Health Department Kedah State Health Department Kelantan State Health Department Kementerian Kesihatan Markas Angkatan Tentera Markas Angkatan Tentera Melaka State Health Department National Blood Centre National Cancer Institute Putrajaya National Clinical Research Centre Negeri Sembilan State Health Department Pahang State Health Department Pantai Hospitals (Ayer Keroh) Perak State Heath Department Perlis State Health Department Prince Court Medical Centre, Pulau Pinang State Health Department Selangor State Health Department Terengganu State Health Department Tropicana Medical Centre (M) Sdn Bhd Wilayah Pesekutuan Putrajaya State Health Department International Hospitals that have attended: Alice Ho Miu Ling Nethersole Hospital Cheshire Home Shatin Hong Kong Hospital Authority Hospital Authority Hospital Authority, Hong Kong SAR North District Hospital Prince of Wales Hospital Ruttonjee Hospital Shatin Hospital, Hospital Authority of Hong Kong Tai Po Hospital United Christian Hospital Gleneagles Hospital Apollo Hospitals Wockhardt Hospitals Fortis Healthcare Limited Agency for Integrated Care Ang Mo Kio - Thye Hua Kwan Hospital Bright Vision Hospital Changi General Hospital Dr Chook Sports and Lifestyle Medical Centre Johns Hopkins Singapore International Medical Center Khoo Teck Puat Hospital Ministry of Health National Cancer Centre Singapore Ren Ci Hospital Royal Melbourne Hospital St Luke s Hospital Tan Tock Seng Hospital UM Specialist Centre Alexandra Health System Khoo Teck Puat Hospital Changi General Hospital Kangbuk Samsung Hospital Seoul National University Bundang Hospital Siriraj Hospital Bumrungrad International Hospital Samitivej Hospital Johns Hopkins Medicine International Austin Hospital BNH Hospital Bangkok Adventist Hospital Bangkok Chain Hospital Bangkok Christian Hospital Bangpo General Hospital Bhumibol Adulyadej Hospital Central General Hospital Changi General Hospital Chulalongkorn Hospital Dubai Health Authority Health Informatics Society of Australia Ltd Hong Kong Adventist Hospital Indian Association for Medical Informatics Institut Jantung Negara - National Heart Institute Japan Association of Medical Informatics MOH Holdings Manipal Health Enterprises Matilda International Hospital Max Healthcare Institute Mehta Hospitals Ministry of Communications And Information Technology National Institute for Health and Welfare National Telehealth Center National University Hospital Singapore National Yang-Ming University New Zealand Trade And Enterprise Prasat Neurological Institute Phyathai Hospital Group Queen Sirikit National Institute of Child Health E: enquiry@iqpc.com.sg T: W: 12

13 10 Reasons to Attend Healthcare Week Asia View from the top: Dr. Feisul Idzwan Mustapha, Public Health Physician, Non-Communicable Disease Section, Disease Control Division from the Ministry of Health will be giving an overview of the healthcare landscape in and key insights on Vision The Hong Kong Hospital Authority will also be speaking about national strategies. Lean is a key priority for many Asian hospitals. With 6 government hospitals in embarking on Lean projects, hear about the progress of Hospital Sultan Ismail s lean journey and lessons learnt to date from Dr. Khursiah, Head of Quality Unit and Clinical Governance. 9 CIOs and Heads of IT will give briefings on current IT transformation strategies within their hospitals, and their procurement plans for remote technologies, RFIDs and more. Leading healthcare visionaries speaking from: Cleveland Clinic, USA Flinders Medical Centre, Australia St Luke s Hospital, Philippines Changi General Hospital, Singapore 15+ CEOs and Hospital Directors will lead discussions on technology, efficiency, design and lean. Two dedicated streams each day to ensure targeted learning: Day 1 Streams: Stream A: Strategies and Technologies to Improve Physician and Patient Engagement Stream B: Decongesting Hospitals through Clustering, Process Streamlining and Step- Down Care Bumrungrad International, Thailand National University Hospital, Singapore Omni Healthcare Group, Indonesia Columbia Asia Hospital Group, India Day 2 Streams: Stream A: Mobile Technologies to Achieve Golden Healthcare Standards: Case Studies from APAC Stream B: Technological Advances and Requirements in Recent case studies will be discussed, including: Apollo Hospital Enterprise s recent achievement of HIMSS stages 6 and 7 Learning from the First Fully-Digital, Paperless Hospital in Asia: IT for Patient Safety and Engagement at Seoul National University Bandung Hospital, Korea Enabling Patient Mobility: Case Study from the Philippines First ehealth Hospital, St Luke s Hospital First time ever! Interactive roundtable sessions gather strategic stakeholders to discuss the design and development of greenfield hospitals, and retrofitting strategies and objectives Technical site tour to one of the top private hospitals in, Gleneagles Kuala Lumpur Two post-conference workshops led by international experts for in-depth learning: Post-Conference Workshop B: Integrating IT into Your Hospital s Processes to Create Engagement and Quality by Arvind Sivaramakrishnan, CIO, Apollo Hospital Enterprise, India Post-Conference Workshop C: Striking the Right Balance between Clinical and Commercial Demands within Your Hospital by Benedict Sulaiman, General Manager, Head of ICT Operation and Pipeline, Siloam Hospitals Group, Indonesia Leading hospitals from across Asia and the globe are participating at Healthcare Week Asia 2015, including 9 CIO, 10 CEOs, 6 Hospital Directors from: Cleveland Clinic (USA) National University Hospital (Singapore) Hospital Kuala Lumpur () Changi General Hospital (Singapore) Omni Healthcare Group (Indonesia) KPJ Ampang Puteri Specialist Hospital () Bumrungrad International (Thailand) Siriraj Hospital (Thailand) St Luke s Hospital (The Philippines) Pantai Group and Gleneagles Hospital () Siloam Hospital Group (Indonesia) Columbia Asia Group (India) And more! E: enquiry@iqpc.com.sg T: W: 13