The MEDIC Dispatch News From The Front Line

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Barry Bartholomew Houston
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The MEDIC Dispatch News From The Front Line June 3, 2013 Top Call Nominations Due June 26 th Mecklenburg EMS Agency Dates to Remember: June 1st National CPR/AED Awareness Week June 5th EMS Week 2013

1 The MEDIC Dispatch News From The Front Line June 3, 2013 Top Call Nominations Due June 26 th Mecklenburg EMS Agency Dates to Remember: June 1st National CPR/AED Awareness Week June 5th EMS Week 2013 Survey Deadline Nominations are now open for the 2012 Top Call Award are now being accepted through late June! Employees are encouraged to nominate their peers for call(s) that are above and beyond the normal call for service. To fit the Top Call Award criteria, nominated calls should be notable and demonstrate outstanding performance either on scene or over the phone a Winners of the 2011 Top Call Award Paramedic Crew Chief Allison Brinzey and EMT-B Bryan Rucker pose with the Wagner family. 911 call taker Chris Stephens (not pictured) coached Ann Wagner (center) as she performed CPR on her husband Norm for 8 minutes. call with outstanding scene/phone management. Recipients of the 2012 Top Call Award will be honored at this year s Employee Recognition Ceremony. Nomination Process This Week: Log onto the Extranet and click on the 2012 Top Call Award Nomination header in the Scrolling News Section Importance of Personal Protective 2 Complete the requested information, click the submit button and your nomination submission is complete! How Did We Do? 3 Sessions 4 Happy CPR/AED Awareness Week 5 Happy Birthday! 6 June Corporate Compliance 7 Training Sessions Training Schedule 8 Medic Calendar 8 Nominations must include the following: Your Name Contact Phone/Contact (for further clarification, if needed) Nominee(s) Name (please list all employees involved) Run Number, a description of the call & why the call should be selected for the 2012 Top Call Award Top Call Nominations are due by 5:00 pm on Wednesday, June 26 th Please contact a member of the PR department if you have any questions about the 2012 Top Call nomination process. 1

Importance of Personal Protective Equipment (PPE) Given the nature of our work, Medic personnel can be exposed to many potentially transferable conditions.

What is Scabies? Scabies is a very itchy skin condition that is caused by tiny mites that burrow into an individual s skin.

Please note that shaking hands will not cause one to contract scabies.

How to Prevent Scabies Proper Use of PPE Employees are strongly encouraged to wear Personal Protective Equipment (PPE) and adhere to the PPE protocol when administering patient care.

2 Importance of Personal Protective Equipment (PPE) Given the nature of our work, Medic personnel can be exposed to many potentially transferable conditions. That is why proper utilization of Personal Protective Equipment (PPE) and thorough clean-up is so critical post care. One such condition that has impacted Medic personnel recently is scabies. What is Scabies? Scabies is a very itchy skin condition that is caused by tiny mites that burrow into an individual s skin. Scabies is known to spread through prolonged skin-to-skin contact and/or contact with the clothing, bed linens or towels of someone who already has scabies. Please note that shaking hands will not cause one to contract scabies. Symptoms Rash with tiny blisters or sores Intense Itching (especially at night) The onset of scabies usually occurs at the webs of fingers, folds under the arms, breasts and/or other private areas. How to Prevent Scabies Proper Use of PPE Employees are strongly encouraged to wear Personal Protective Equipment (PPE) and adhere to the PPE protocol when administering patient care. When conducting a physical or patient assessment, employees must be aware of skin abnormalities and utilize full protective gear including, but not limited to: gloves, gowns, face protection and/or any other protective gear you feel necessary. Keep Your Area Clean Please be sure to keep your area (including the interior of the ambulance) clean at all times; thoroughly cleaning and wiping down any area that has patient contact in between each transport. Effective cleanliness will prevent the spread or onset of any risk of exposure. Wash Laundry in Hot Soapy Water Including clothing, bed sheets and towels. What to Do in the Event of Post Exposure When a patient is identified at any point in time as a potential carrier of scabies, please be sure to report it to your direct supervisor IMMEDIATELY! All Medic equipment (including non-disposable equipment, stretchers and the unit itself) will then be decontaminated by professional, licensed experts trained to deal with this type of situation. Please remember to protect yourself at all times! For questions about the use of PPE, please contact Risk & Safety Specialist Amy Johnson at amyj@medic911.com or For questions about scabies and/or potential symptoms, please contact Occupational Health Nurse Claudia Tetenbaum at claudiat@medic911.com or or contact your primary healthcare physician. 2

How Did We Do? Thanks to everyone for participating in EMS Week 2013! We hope you enjoyed the festivities. Your feedback matters in everything we do. Please visit https://www.surveymonkey.

It is important to know whether we hit the target or missed the mark as it relates to this year s EMS Week. Please take a few seconds to complete the survey by THIS Wednesday, June 5 th.

EMS Week Gift Pickup Deadline Employees who did not pick up their EMS Week Gift during the Family Fun Day events will have until Tuesday, June 11 th to receive your EMS Week 2012 gift.

**The PR Department will not leave EMS Week gifts in the OAs office or in the Employee Lounge Area due to a lack of secured storage space.

com or any member of the PR Department if you have any questions.

The raffle tickets were collected as a direct result of each employee s participation in this year s EMS Week 2013 activity lineup.

3 How Did We Do? Thanks to everyone for participating in EMS Week 2013! We hope you enjoyed the festivities. Your feedback matters in everything we do. Please visit EMSWK2013_Survey and complete this very short, 10-question questionnaire on EMS Week 2013 The questionnaire is anonymous and is not connected to the Medic website or server in anyway. It is important to know whether we hit the target or missed the mark as it relates to this year s EMS Week. Please take a few seconds to complete the survey by THIS Wednesday, June 5 th. Survey results will appear in the June 10 th edition of the Medic Dispatch. Thank you in advance for your feedback as we will use it to plan for EMS Week EMS Week Gift Pickup Deadline Employees who did not pick up their EMS Week Gift during the Family Fun Day events will have until Tuesday, June 11 th to receive your EMS Week 2012 gift. Please be sure to stop by the PR office or make arrangements to have a trusted individual stop by the PR office to pick up your EMS Week gift on your behalf. **The PR Department will not leave EMS Week gifts in the OAs office or in the Employee Lounge Area due to a lack of secured storage space.** EMS Week gifts remaining after Tuesday, June 11 th will be placed in the Medic Store for sale no exceptions! Please be sure to contact Nikkie Perry at nikkiep@medic911.com or any member of the PR Department if you have any questions. Raffle Prize Drawing Winners With the help of your fellow Medic employees, FIFTEEN raffle tickets were randomly drawn out in the Bay Area of Building #1 last Tuesday, May 28 th. The raffle tickets were collected as a direct result of each employee s participation in this year s EMS Week 2013 activity lineup. Congratulations to the following EMS Week 2013 Prize Drawing winners: MICHAEL TOWERY ipad DOUG VALOT ipad BOBBI LINDSEY GoPro Camera BRYAN RUCKER GoPro Camera TOBY ROBINSON Sony 40 LCD TV TERRY BELL Bose Home Sound System JOHN HUNT Canon Power Shot Camera HEATHER CLAY Canon Power Shot Camera JOSEPH MILNER Samsung Blu Ray Player STEVE LENNARTZ Samsung Blu Ray Player STEPHANIE MASSEY $300 VISA Gift Card PEN LEE $150 VISA Gift Card JEFF FRANZ $100 VISA Gift Card JIM MANNING $75 Avanti Market Card Credit MIKE GILMORE $75 Avanti Market Card Credit 3

Sessions Employees are reminded to register for the upcoming sessions via Medic s Learning Management system (LMS): Tuesday, June 18 th (1800 2200) Wednesday, June 19 th (1000 1400) Thursday, June 20

sessions are limited to a maximum of 40 participants and will be secured on a first come, first serve basis through LMS registration.

4 Sessions Employees are reminded to register for the upcoming sessions via Medic s Learning Management system (LMS): Tuesday, June 18 th ( ) Wednesday, June 19 th ( ) Thursday, June 20 th ( ) Friday, June 21 st ( ) Monday, June 24 th ( ) & ( ) Wednesday, June 26 th ( ) Thursday, June 27 th ( ) Monday, July 1 st ( ) InService sessions are limited to a maximum of 40 participants and will be secured on a first come, first serve basis through LMS registration. To register for a session, please visit the Learning and Development section of the Extranet and click on Logging into the Learning Management System. Save the Date All Medic employees are encouraged to save the date and join us on Tuesday, July 16 th and/or Wednesday, July 17 th for the 2013 Employee Recognition Ceremony! This year s ceremony will honor employees involved in an ROSC during the 2012 calendar year (January 1st, 2012 December 31st, 2012). Awards will also be given to this year s Unsung Hero and Top Call Award Recipients. Finally, Medic is excited to announce that Randy Mantooth aka Johnny Gage from the 1970s hit TV show Emergency! will serve as the keynote speaker for this year s Employee Recognition Ceremony! Please be on the lookout for your official, hard copy invitation to this year s event from your immediate supervisor. Coming soon! Medical Services is now dedicating four days out of every month for Scope of Practice testing. Scope of Practice testing should be completed within 90- days from your expiration date in order to meet the North Carolina Office of EMS standards. Completing the Scope of Practice within this timeframe will provide Medic employees with the opportunity to test up to two months before your expiration date. Below are the June dates for Scope of Practice Testing at Medic: June Scope of Practice Dates Wednesday, June 12 th Friday, June 14 th Monday, June 17 th Tuesday, June 18 th Please contact Sam Barnes at ext or via at samb@medic911.com if you have any questions about the June Scope of Practice testing schedule. 4

Congratulations Happy CPR/AED Awareness Week!

Lari, an honors graduate, will attend UNCC in the fall where she will major in Architecture. Congratulations Lari on your outstanding achievement!

As we celebrate, it is important to highlight the continued efforts of our Lucky Hearts Campaign to have AEDs readily available in public use buildings and areas throughout the

Happy CPR/AED Awareness Week! The entire Medic family is very proud of you.

excellent job of protecting our patient s personal information. Please keep in mind that excellent does not mean perfect.

purposes of Treatment, Payment or healthcare Operations (TPO), you shouldn t be accessing it Be sure to protect your passwords at all times Make sure no PHI is left up on your

5 Congratulations Happy CPR/AED Awareness Week! EMT-B Shelley McAbee will celebrate the graduation of her daughter, Lari Taylor McAbee, next Monday, June 10 th from Myers Park High School. Lari, an honors graduate, will attend UNCC in the fall where she will major in Architecture. Congratulations Lari on your outstanding achievement! Congratulations to Lari on your outstanding achievement! Last Saturday, June 1 st, marked the official start of National CPR and AED Awareness Week! As we celebrate, it is important to highlight the continued efforts of our Lucky Hearts Campaign to have AEDs readily available in public use buildings and areas throughout the Charlotte metro area. Please be sure to visit Medic s new YouTube Channel (on your leisure), meckems911, to view new CPR Instructional Videos in both English and Spanish! Happy CPR/AED Awareness Week! The entire Medic family is very proud of you. HIPAA Reminder Considering the large amount of PHI Medic is responsible for each and everyday, coupled with the challenges of working in a mobile environment, Medic does an excellent job of protecting our patient s personal information. Please keep in mind that excellent does not mean perfect. With this in mind, it is important for all employees to familiarize themselves with the following HIPAA related reminders below: If you don t need to access PHI for the purposes of Treatment, Payment or healthcare Operations (TPO), you shouldn t be accessing it Be sure to protect your passwords at all times Make sure no PHI is left up on your computer screens or your desk where others can see it Make sure you properly dispose of hard copy PHI in the secure shred it bins located throughout Medic s offices If you any PHI outside of Medic, you must encrypt it first by clicking on the encrypt message tab (directly above the send tab) in Outlook If you notice a HIPAA violation or if you have any concerns, please report them to your immediate Supervisor/ Manager, Shelly Forward (Corporate Compliance Officer) at shellyf@medic911.com or Jeff Keith (Facility Privacy Director) at jeffk@medic911.com immediately. 5

June Birthdays Medic would like to extend special birthday wishes to the following

Hancock June 13 Tory Stokes June 25 Larry Billotto June 1 Stephen McAbee June 13 Elise

June 4 Casey Jordan June 14 Jonathan Konecny June 25 Margaret Carmichael June 4 Helen

June 26 Jose Gonzalez June 5 Nicolette Hodnett June 15 Melody Morrison June 26 Stephen

Thomas June 16 Misty Swaringen June 27 LaVar Lee June 6 Jim Lockard June 17 Leigh

Victoria Layton June 10 Danny Cipriano June 18 Shawn Kerley June 27 Patrick Pfund June

21 Adam Cloninger June 29 Michael Tessari June 11 Kim Greene June 22 Tim Brake June 30

6 June Birthdays Medic would like to extend special birthday wishes to the following employees celebrating a birthday in the month of June: Macon Parker June 1 Bryan Hancock June 13 Tory Stokes June 25 Larry Billotto June 1 Stephen McAbee June 13 Elise Wykle June 25 Jenna Galanti June 2 Joseph Connors June 13 Sam Jones June 25 Shay Parks June 4 Casey Jordan June 14 Jonathan Konecny June 25 Margaret Carmichael June 4 Helen Reed June 14 Bob Francis June 25 Robert Graf June 5 Zach Gilchrist June 14 Nina Bost June 26 Jose Gonzalez June 5 Nicolette Hodnett June 15 Melody Morrison June 26 Stephen Robinette June 6 Shana Anaya June 15 Jack Davis June 26 David Bailey June 6 David Thomas June 16 Misty Swaringen June 27 LaVar Lee June 6 Jim Lockard June 17 Leigh Scoggin June 27 Rebecca Hamilton June 8 Kathy Houston June 18 Derek Frazita June 27 Victoria Layton June 10 Danny Cipriano June 18 Shawn Kerley June 27 Patrick Pfund June 11 Stephanie Massey June 19 Cheryl Eudy June 29 Justin Rowe June 11 Lester Bailey June 21 Adam Cloninger June 29 Michael Tessari June 11 Kim Greene June 22 Tim Brake June 30 Brett Testerman June 12 Joshua Baun June 23 Brandy Pender June 30 Brandis Ridenhour June 12 John Fisher June 24 6

7 Medic Compliance Training Sessions Required Employee Attendance Jason Barr, Eric Bitler, Scott Blair, Nina Bost, Abby Brooks, Adam Cloninger, Cory Colvin, Dale Cordice, Waldy DeArmas, Matthew Deedrick, Michael Durham, Alan Elam, Robin Farrar, Kelly Flynn, Taylor Gibson, Jennifer Gilmore, Noah Godbey, Robert Graf, Stephanie Gray, Charles Gunter, Eric Hall, Elizabeth Hill, Kayla Hough, Donald Howie, Jolene Huber, Robin Hyatt, Angela Kaufman, Mark Kern, Brian Kirschbaum, Victoria Layton, Malcolm Leirmoe, Jim Lockard, Karim Mahmoud, Carlos Massey, Milan Merges, Buck Morgan, Dan Nielson, Robert Parker, Gabrielle Pegram, Anne Pentland, Justin Rowe, Bryan Rucker, Brian Shimberg, Christopher Somerset, Crystal Strong, Jennifer Strout, Angela Tart, Vincent Thompson, Andy Tinson, Danielle Walcott, Jennifer White, John White, Scott Wilson, Rebecca Zamagni-Mander and Chris Zornrow. **Please Note: If your Annual Performance Review was in May and you did not attend a May class you must contact Amy Johnson and attend a June class.** Information Updates: The duration of the Medic Safety & Compliance Training sessions is 4 hours. Attendees will be paid for the total time spent in class and each employee with an Annual Performance Review in that month must attend one of the available Compliance Training Sessions. Compliance sessions are held next to the Medic Fitness Center, please contact Amy Johnson at amyj@medic911.com for directions. 7

June 2013 Sun Mon Tue Wed Thu Fri Sat 1 A 2 A 3 B Corporate Compliance 1200 1600 4 B 5 A 6 A 7 B 8 B Corporate Compliance 1600 2000 9 B 10 A 11 A 12 B 13 B 14 A 15 A Corporate Compliance 1300 1700

8 June 2013 Sun Mon Tue Wed Thu Fri Sat 1 A 2 A 3 B Corporate Compliance B 5 A 6 A 7 B 8 B Corporate Compliance B 10 A 11 A 12 B 13 B 14 A 15 A Corporate Compliance Scope of Practice Test Scope of Practice Test 16 A 17 B 18 B 19 A 20 A 21 B 22 B Scope of Practice Test Scope of Practice Test Corporate Compliance B 24 A 25 A 26 B 27 B 28 A 29 A Corporate Compliance In-Service Training Medic Events Holidays Recertification Testing MEDIC Mecklenburg EMS Agency 4525 Statesville Road Charlotte, NC Tel: Fax: Visit Us on the Web! Scope of Practice Test Dates June 12 th, 14 th, 17 th, 18 th July 17 th, 19 th, 22 nd, 23 rd Dates Top Call & Unsung Hero Nomination Deadline Tuesday, June 18 th ( ) Wednesday, June 19 th ( ) Thursday, June 20 th ( ) Friday, June 21 st ( ) Monday, June 24 th ( ) & ( ) Wednesday, June 26 th ( ) Thursday, June 27 th ( ) Monday, July 1 st ( ) 2013 Training Schedule June Corporate Compliance Trainings Monday, June 3 rd Saturday, June 8 th Monday, June 10 th Wednesday, June 19 th Thursday, June 27 th

The MEDIC Dispatch News From The Front Line

is Here! The MEDIC Dispatch News From The Front Line May 20, 2013 is Finally Here! Mecklenburg EMS Agency Dates to Remember: May 20 th 24 th May 21st May 22nd Without further ado, is finally here! Day