The MEDIC Dispatch News From The Front Line

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1 The MEDIC Dispatch News From The Front Line April 15, 2013 Performance Pay Update Mecklenburg EMS Agency Dates to Remember: April 17 th Scope of Practice Testing April 18 th Training April 19 th Scope of Practice Testing This Week: PALS Expirations 2 Congratulations! 3 EMS Week 2013 Gift Options March Commendations 4 5 Patient Priase 6 April Training Schedule 7 8 Medic Calendar 8 Results of the new Performance Pay Tracking period have been calculated. GREAT NEWS! All areas are tracking well including patient satisfaction scores! Let s keep up the OUTSTANDING WORK by encouraging all employees to be mindful of the following key points: The group performance pay program is heavily tied to overall patient satisfaction. Teamwork Between EMS Personnel is the #1 driver of overall patient satisfaction; if it takes a big hit, overall patient satisfaction isn t going to be far behind. Regardless of the priority level, a patient still judges the level of service they receive. Treat your partner and other first responders on scene with the same level of respect and teamwork it does matter. Be mindful of what you say and how you react to everyone in the room. Each patient may very well end up on the other end of one of our patient satisfaction surveys. Remember to stay focused and provide excellent patient care on every call. It makes a HUGE difference! There are still many more patient satisfaction scores to be conducted. Your actions can positively or negatively influence the final results of this new tracking period. Thank you everyone for your hard work and let s continue to stay focused! 1

2 PALS Certification Expirations Below are the list of employees whose PALS certifications are set to expire before the next summer AHA Classes according to Medical Services. Registration for the May 7 th and/or May 8 th AHA courses is available on the Online Learning System/Success Factors. Please contact Education Assistant Elisabeth Mitchell at elisabethm@medic911.com if you believe that your name is on this list in error. PALS Cards Set to Expire Before Summer AHA Classes Tom Wright Christopher Zornrow Karen Sherard Doug Valot Michael Macho Sarah Walsh Trevor Taylor Alli Brinzey Samantha Baber Clint Morgan Mariann Earwood Sam Barnes Cory Colvin Tiffany Johnson John Walsh Arron Liptak Johnathon Bobbitt Zeke Nolan Christopher Scata- Allison Ward Penny William Walton Tom Porcelli Eric Koelbl Amanda Burdette Mike Moore Brian Murphy Ian Starkey Matthew Godec Ben Astrike Melissa Garifo Matthew Needs Joshua Baun Lance Lee Brian Shimberg Benjamin Shaw Jennifer White Jim Manning Tracy Gaskins Chelsea Cline Michael Miller Randy McKown Kim Parlier Helen Reed Shawn Kerley David Bailey Keisha Boyer Ryan O Donnell Jason Harbert 2

3 Kronos Deactivation Scope of Practice Kronos has been deactivated. All timekeeping records will now be processed through epro. Managers and Supervisors are to reconcile discrepancies and approve all employee timecards through epro. It is strongly suggested that supervisors and managers clear any outstanding discrepancies for the week and approve time cards accordingly as week one of the current pay period is now complete. Please contact a member of the Scheduling Department if you require any data from KRONOS. All records within KRONOS will be retained as required by law. Medical Services will dedicate four days out of every month for Scope of Practice testing. Scope of Practice testing should be completed within 90-days from your expiration date in order to meet the North Carolina Office of EMS standards. Completing the Scope of Practice within this timeframe will provide Medic employees with the opportunity to test up to two months before your expiration date. Below are the April through July dates for Scope of Practice Testing at Medic: April 17 th, 19 th, 22 nd, 23 rd May 15 th, 17 th, 21 st, 22 nd June 12 th, 14 th, 17 th, 18 th July 17 th, 19 th, 22 nd, 23 rd Please contact Sam Barnes at samb@medic911.com if you have any questions about the new Scope of Practice testing schedule. Congratulations! Medic congratulates the newest class of Paramedics to complete the Academy! The group finished the Academy on Monday, April 1 st and has since started FTO ride time. Please congratulate them on their great accomplishment! Pictured left to right along with Professional Development Manager Eric Morrison and Professional Development Supervisor Eric Bitler: (front row) Ryan O Donnell, Joshua Baun, Landon Bush, Jonathan Konecny, Drew Innerfield, Courtney Root, Brian Murphy, (back row) Elijah Gamble, Jack Thompson, Kyle Kirschner, Kaari Keranen, Lee Brown, Justin Minton, and Sergio Niosi. Welcome aboard! 3

4 EMS Week 2013 Gift Options! It s that time of year again! Join us as we prepare to celebrate EMS Week 2013 starting Monday, May 20 th Friday, May 24 th. As our way of saying thank you and celebrating how much you truly mean to this Agency, each Medic employee is encouraged to select ONE of the following EMS Week gift options listed below. All EMS Week gifts will be branded with the new Medic logo and color scheme. Medic is not responsible for replacing items because of normal wear and tear. **NEW THIS YEAR: Please note there will only be one EMS Gift submission deadline this year. Employees who do not submit a gift selection by Thursday, April 25 th will not receive an EMS Week gift. NO EXCEPTIONS!!** Option #1: Medic Exercise Bag includes zippered nylon case, one pair of hand grips, one pair of ankle weights, one pair of weight. Option #2: Medic Car Kit includes thermoplastic rubber booster cables, flashlight, flat tire fixer, windshield shade, emergency signage, etc. Option #3: Medic Golf Umbrella Submit your EMS Week gift option by visiting no later than Thursday, April 25 th. Please contact Nikkie Perry at nikkiep@medic911.com if you have any questions about the EMS Week 2013 gift options. Don t forget, this year s EMS Week is scheduled to take place Monday, May 20 th Friday, May 24 th. Be sure to check back to future editions of Medic Dispatch for a complete listing of the EMS Week 2013 schedule and activities. 4

5 March Commendations Congratulations to the following employees who received commendations during the month of March! Ben Astrike Patrick Crane Amy Johnson Lester Oliva (2) Benjamin Specht Samantha Baber (2) Waldy DeArmas Jennifer Johnson Don Overcash (2) Ian Starkey Daniel Baffaro (2) Matthew Deedrick Casey Jordan Robert Parker Gene Starnes Jason Barr Chelsea Dewell Chad Kennedy (2) Mark Peck Christina Stauber Luis Barrera (3) Ute Dorflinger Allen Kersey Christopher Peet Richard Steinbroner Doug Bell Alan Elam (2) Robert Kiser Brandy Pender Tory Stokes Lukas Biebinger Miguel Flechas Siobhan Klass (2) Alexis Perkel John Stroup Larry Billotto Jenna Galanti Malcolm Leirmoe (2) Beth Pethel Heather Teague Scott Blair Melissa Garifo Jeffrey Lineberger David Phillips Brian Thomas Nina Bost Tim Garwood Emily Little Christopher Pinto Doug Valot Angela Breeden- Dena Gaston Kim Marlowe Susan Pollich Jennifer White Alvarez Steven Bridges Robin Geck Milan Merges (2) Hillary Ramsey Troy White (2) Nickolas Bringolf Mike Gilmore (2) Michael Miller Tina Robedee Joan Wisham Michelle Caldwell Noah Godbey Joseph Milner Megan Ruane (2) Jesse Wolfram Anthony Carriker (2) Jose Gonzalez Erin Mitchell Emil Ruiz Rebecca Zamagni- Mander Jamey Center Russell Harrell (2) Thomas Muhammad John Ryan Christopher Zornrow Treven Cherry Matthew Hestwood (2) Kenneth Nicoletti Kyle Sheehan (2) Chelsea Cline David Hodnett (2) Arthur Nolan Don Shue Cory Colvin Ryan Hollifield Tyler North Lindsay Smith J. Conroy Christy Iyoob Timothy O Connell (2) Stacen Smith 5

6 EMT Continuing Education Requirements Medical Services has been made aware that a higher clinical scope of practice is now being offered to EMTs. This training focuses on skills that were already permitted by the North Carolina Office of EMS for certified Emergency Medical Technicians, but were not part of the local patient care protocols in Mecklenburg County. This higher clinical scope of practice is now being expanded to all Medic and full-time Mint Hill EMT s. Medical Services has been asked to have this training completed before the end of May so that all EMT s are functioning at the same level of care in Mecklenburg County. The didactic segment of this clinical training will be video-based and will be shown in the auditorium at Post 100 on multiple days and times throughout April as well as early May. The didactic segment will not conflict with the diversity class that has already been scheduled for April s InService. The regularly scheduled Inservice in May will include hands-on/practical components that will familiarize you with the new skills and procedures. It is imperative that you complete the video didactic training prior to attending the May InService. If you have any questions, please feel free to contact Education and Quality Specialist Brian Shimberg at brians@medic911.com or Clinical Education Manager Melissa Garifo at melissag@medic911.com. Patient Praise You guys were so good to me, you made sure I was taken care of with the utmost care. You guys are so wonderful and I cannot thank you enough for what you do for not only me but others as well. God bless you. I want you ALL to know that you are always on my mind. As I travel throughout the city I think of the great service you provide when I see you driving; there is not enough words to thank ALL of you. Even the medics who have not served us personally, I thank you for the wonderful work you do for others. May God richly bless each one of you and your families. You were wonderful in all respects, you were calming, professional, and explained and answered all my questions. I thank you very much for the excellent care. It is so comforting to know EMS is so close, efficient in time of need. I believe that I am protected by guardian angels, and he appeared this time in the form of [a Medic employee]. "Gratitude" seems an inadequate word to thank him for his quick response. MAD Golf Outing It s that time of year again! The 11 th annual MAD (Medic Ambulance Drivers) golf outing will take place on Monday, June 3 rd. Join us as we tee off in support of a good cause. The cost is $60/per person. Players can pre-register by sending and with their name and number in your team to Tom Porcelli at thomasp@medic911.com. Who: Any and all friends of EMS When: Monday, June 3 rd Shot Gun Start at 12:00 pm Where: Emerald Lake Golf Course 9750 Tournament Drive, Matthews, NC For more information, please contact Tom Porcelli at thomasp@medic911.com or call Why: All proceeds from this event will go to support EMS families with special and financial needs. The tournament is 100% run by EMS employees. Our goal this year is to raise $5,000. 6

7 April Training Sessions Required Employee Attendance Kristi Beaver, Terran Berry, Johnathon Bobbitt, Allison Brinzey, Amanda Burdette, Heather Clay, Harley Conrad, Laura Dellinger, Ute Dorflinger, Dusty Edwards, Jacob Ellison, Matthew Godec, Rebecca Hamilton, Mark Hayes, Shannon Helms, David Hewitt, Matt Johnson, LaVar Lee, Steve Lennartz, Vashti Lynch, Jim Manning, Kim Marlowe, Mike Moore, Thomas Nagel, Lester Oliva, Sam Pendlay, Katie Phillips, Susan Pollich, Robert Ramsey, Chris Scata-Penny, Ryan Schott, Derek Scott, Ashley Smith, Misty Swaringen, Leigh Taibe, Heather Teague, David Toney, Maureen Townes, Andrew Tucker, John Wagner, Sarah Walsh, Tonya Whitesides, Andy Williams, Teresa Womble, Andrew Wooten and Adrian Wright. **Please Note: If your Annual Performance Review was in March and you did not attend a March class you must contact Amy Johnson and attend an April class.** Information Updates: The duration of the Medic Safety & Training sessions is 2 ½ hours. Attendees will be paid for the total time spent in class and each employee with an Annual Performance Review in that month must attend one of the available Training Sessions. sessions are held next to the Medic Fitness Center, please contact Amy Johnson at amyj@medic911.com for directions. 7

8 April 2013 Sun Mon Tue Wed Thu Fri Sat 1 A 2 A 3 B 4 B 5 A 6 A A 8 B 9 B 10 A 11 A 12 B 13 B B 15 A 16 A 17 B 18 B 19 A 20 A Scope of Practice Test Scope of Practice Test 21 A 22 B 23 B 24 A 25 A 26 B 27 B Scope of Practice Test EMS Week Gift Submission Deadline 28 B 29 A 30 A In-Service 2013 Training Schedule Training Medic Events Scope of Practice Test Dates April Trainings Holidays April 17 th, 19 th, 22 nd, 23 rd May 15 th, 17 th, 21 st, 22 nd Thursday, April 18 th Recertification Testing June 12 th, 14 th, 17 th, 18 th Tuesday, April 23 rd MEDIC July 17 th, 19 th, 22 nd, 23 rd Mecklenburg EMS Agency 4525 Statesville Road Charlotte, NC Tel: Fax: Visit Us on the Web! 8