Space Change Management

Transcription

1 Workshop Sponsor New Zealand FM Summit 2013 Eden Park, Auckland 14 May 2013 Space Change Management By Stella Green Diamond Sponsors Platinum Sponsor Event Sponsors

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4 The way we work is changing The world is changing Continuous change in customer demand asks for flexibility Greater independence in a 24/7 economy, always connected Making optimal use of new mobile IT tools, social networking Environmental and social sustainability become essential Growing focus on authenticity and personal contribution

5 Drivers recognise that the quality of a workplace impacts on the 86%productivity of its users. view their workplaces as strategic assets in the development of their 71%organisation. are actively promoting remote / flexible location 61%working for all staff. trying to reduce the space they occupy by increasing occupant 58%densities. The Post- recessional Workplace survey conducted by Leesman for the British Institute of Facilities Management

6 What if? What if. Auckland Region adopted Telework (2x per week) Organizations could save $1.7b Remove GHG impact of 34,000 cars Save 70m liters gas Save $10,000 per employee Reduce turnover costs $1.7b 20% increase in productivity 2011 Telework Research Network

7 Breaking down silo s An individual s social network can predict performance 79

8 Balancing Drivers

9 Transition change management is.. People TCM = Connection Place

10 Limited connections?

11 Behaviours effect performance 30% of building performance is related to occupant behavior Will the occupants be ready? What will they need to do differently? What if they aren t prepared?

12 Five Trends Are Dramatically Changing Work and the Workplace

13 Talent 4 Generations

14 Flexible working

15 Mobility includes Presence

16 Drive to Innovate CRITICAL SUCCESS FACTORS ARC helped BCP determine their critical success factors what the company must do to realize their goals. BCP s vision for its future was based on six factors: a clear corporate strategy; having the best talent; customer focus; operational excellence and innovation; effective communication and information; and organizational collaboration and integration. Each factor in turn is supported by specific workplace design principles as the chart below indicates. For example, encouraging collaboration and communication supports each of the six success factors, so the workplace fosters many forms of collaboration, including one-on-one meetings, group collaborations, impromptu get-togethers, etc. Foster Innovation DESIGN PRINCIPLES & ATTRIBUTES Promote Integration & Transparency Support Mentoring & Learning Encourage Collaboration & Communication Provide User Control of the Work Environment Live the Brand & the Culture CRITICAL SUCCESS FACTORS A Clear Strategy The Best Talent Customer Focus Operational Excellence & Innovation Communication Information Collaboration & Integration Indicates strongly supports design principle and success factors

17 Technology in 2020

18 4. Sustainability in property TRANSLATING THE STRATEGIC BRIEF CHANGE OUTCOMES One Team Possibility The relationships between teams and brand How will we behave 5 brands one team Subcultures Greater utilisation Better use of space Reduction of paper Increase collaboration Sharing amenity

19 4. Sustainability across the business It s all about business sustainability... OUR PEOPLE OUR CUSTOMERS OUR ENVIRONMENT OUR SUPPLY CHAIN OUR PARTNERS OUR COMMUNITY OUR PROFITABILITY

20 3 Steps: Communication of change

21 1.What,Who,Where is changing? ACHIEVING AN ENGAGED WORKPLACE

22 1.Understand your audience

23 1.Assess readiness for change Success&is:&& Profitable & & &Employees & & &Clients& &&&&& & &Excellence& &growth&& Efficient&&&effec;ve& cross&team& communica;on& Improved&work& environment& Stop&work&Fri&PM& &MoveR&Go&back& to&work&mon&am& Staff&&&project& friendly& environment& Collabora;ve& environment& Prepared&for& the&future& Clean& &open& fresh& & New& technology& New& altudes& & Professionalism& WOW&factor&!& Encouraging&clients&to& meet&at&our&office&& People&are& proud&of&the& space& Encourages& produc;ve& work&habits& One&Aecom& all&the&staff& together&&& beder& integra;on& Happy&staff&& (&happier& environment)& Feel&comfortable& running/biking& /showering&at& work& Accessible& Great&client& experience& & &Market& leading &first& impressions& BeDer&IT& Working&within&a& modern&func;onal& work&environment&

24 2. Deliver the message Travel EXPO event

25 2.Formally vs Informally

26 3.Grow the management Collaboration Workshops Silo-busting strategies Identifying links between collaboration and innovation Conflict resolution techniques Identifying obstacles to team performance and overcoming them Characteristics of collaborative team players Activities to generate trust between different units Moving meetings from chaos to collaboration. Ensuring resources are available for common goals

27 3. Grow from learnings

28 Workplace Change Management Helps Employees Get Back to Work More Quickly and Effectively Guarantee: All staff working by 10am on 1 st day.

29 From Facility Management to Work Experience Enabler 50% 45% GAIN 40% Change Management Facilities Management Change Management Facilities Management Change Management Facilities Management Percentage of responses 35% 30% 25% 20% 15% 10% 5% 0% -20% -10% 0% 10% 20% Perceived Productivity

30 Workshop Sponsor New Zealand FM Summit 2013 Eden Park, Auckland 14 May 2013 Questions?... Diamond Sponsors Platinum Sponsor Event Sponsors