The Baseline of Relationships. And the Ascendancy of Imagination In Online Conflict Resolution

Transcription

1 The Baseline of Relationships And the Ascendancy of Imagination In Online Conflict Resolution

2 Overview Basics Context Details Recap

3 Basics Bio, Terms & Scope

4 Teresa Hartnett 100% Virtual Relevant 1997 Virginia-based Europe, North America (20 hr) Creative Exponentials Interdisciplinary teams Digital/paper launches Ownership audits & valuation Related online training Author development And other stuff

5 Online Telework Virtual teams Virtual (distributed) organizations

6 Relationships Stakeholders Leader Information Computers

7 Alternative Dispute Resolution Continuum Informal Problem-Solving Negotiation Mediation Early Neutral Evaluation Arbitration Administrative Decision-Making Judicial Decision-Making Legislative Decision-Making

8 Alternative Dispute Resolution Continuum Informal Problem-Solving Mediation Negotiation Early Neutral Evaluation Arbitration Administrative Decision-Making Judicial Decision-Making Legislative Decision-Making

9 Informal ADR Process Principles Informal problem-solving Negotiation Mediation Self-determination Voluntary participation Collaboration Self-driven

10 Context The Zeitgeist of One

11 Arc of Awesome

12 Knowledge Economy ERA ECONOMY RANGE PRODUCTION VALUE Pre-Industrial Agricultural Regional Land Tangible Industrial Labor National Machine Tangible Information Knowledge Global Mind Intangible

13 Knowledge Economy ERA ECONOMY RANGE PRODUCTION VALUE PRODUCT Pre-Industrial Agricultural Regional Land Tangible Atoms Industrial Labor National Machine Tangible Atoms Information Knowledge Global Mind Intangible Bytes

14 Arc of Awesome Deux

15 Personalized Medicine Specialized expert information accessibility Personalized diagnostics Compliance Humanization Gamefication

16 Personalized Zeitgeist Connectedness Immediacy Autonomy Creativity

17 Virtual World/Personalized Zeitgeist Process Values Interests Informal problemsolving Negotiation Mediation Self-determination Voluntary participation Collaboration Self-driven Connectedness Immediacy Autonomy Creativity

18 Details Trends, Best Practices & Relevant Insights

19 At-Home Work Trend Telework 103% Self-Employed (2.6%) Non-Incorporated (9.8%) Incorporated 18.7%

20 Telework Models Individual Departmental Corporate-wide Contractor Cross-Disciplinary

21 Telework Models Profile Individual Departmental Corporate-wide Contractor Cross-Disciplinary 49-year-old College educated Salaried (exempt, non-union) Management/professional role $58,000 salary Private co > 100 employees

22 US-Telework 50% hold job with potential for (at least partial) telework. 50% work is accomplished not at office-based desk. 90% workers would like to telework at least part time. 2 to 3 days/week is employee choice. (focus/collaborative blend)

23 Macro Trends 316,000 disabled Americans (2014) Urban congestion/planning Recession-driven Talent retention/reward

24 Virtual Teams Outside org chart Expertise diversity Temporary Faster paced Goal oriented Cross-disciplinary

25 Virtual Corporations Distributed teams Remote companies Telecommuting companies

26 Virtual Workforce Individuals networked to group Networked individuals comprising team Network of co-located teams Transnational organizations

27 Virtual Workforce Individual networked to group Networked individuals comprising team Network of co-located teams Transnational organizations Travelers Shift workers Part-timers Matrix accountability Third-party service providers People in same office space

28 Profiles Telework Virtual 49-year-old College educated Salaried (exempt, non-union) Management/professional role $58,000 salary Private co > 100 employees Mixed range College educated/less homogenous Salaried (exempt, non-union) Management/prof l/clerical/va $40,000 - $200,000 Tech-dominated

29 Minimal Bricks & Mortar Automattic (WordPress) 235 employees in 29 countries, 174 cities, 36 US states All home-based on flexible schedules Mozilla (Firefox) 13 global offices, home-based employees in 30+ countries If you work best from home, that s not a problem. We can support you anywhere.

30 Talent Articulate Buffer Upworthy You choose when, where, and how you work. It s all about delivering results. You choose to be at the single place on Earth where you are the happiest, and most productive, and you are not afraid to find out where that is. Work from home, from a coffee shop, from a coworking space anywhere with good enough Internet to do a Google Hangout.

31 Virtual Workplace Infrastructure Choice YES Complexity Control NO Customer Service Obstacles Community Organized Isolation Coordination Bottlenecks Accessibility Omnipresence Feedback Advise Personalization Favoritism, Apathy Honesty Manipulation Decisiveness Intrusion Respect Paternalism

32 Best Practices Listening Responsiveness Community Role clarity Engagement Monitoring etraining

33 Virtual Leadership Living Example Barrier Buster Facilitator Results Catalyst Coach Business Analyzer

34 Virtual Work Paradox Task orientation reduces interpersonal issues. Task-related conflicts more often devolve into interpersonal conflicts.

35 Digital Divide Wisdom & Immigrants Visitors & Residents

36 Education as Precursor Automation of banal or tedious tasks Personalized learning Real-time monitoring, metrics Mobile learning environments, extend learning from school to home Gamefication Quality linked to instructor relationship

37 Digital Self-Definition Digital Pilot Digital Dabbler Digital Explorer Digital Cyborg Digital Me idigital Digital Dancer Digital Chef

38 Personalizing Virtual Relationships Games, contest boards Predictable meeting protocols Lunch & Learn Courtesies (e.g., mailing birthday card snail mail) Open dialog areas Virtually focused onboarding and ongoing training , meeting, voice mail protocols Visuals (e.g., photos, screen shares, videoconferencing)

39 More vs. Less Formal ADR Litigation / Legal Less Formal ADR Legal Precedents Singular None Drivers Law / Legal Counsel Self-Determination Cost Higher Lower Pace Drawn Out Can Be Faster Process Formal / Filings & Hearings Informal / Facilitated Style Combative Collaborative Predictability Juries / Judges Vary Closer to Decisions Closure Judgment Solution Relationships Tend toward Ruptured Tend toward Resolved

40 More vs. Less Formal ADR Litigation / Legal Mediation / ADR Legal Precedents Singular None Drivers Law / Legal Counsel Self-Determination Cost Higher Lower Pace Drawn Out Can Be Faster Process Formal / Filings & Hearings Informal / Facilitated Style Combative Collaborative Predictability Juries / Judges Vary Closer to Decisions Closure Judgment Solution Relationships Tend toward Ruptured Tend toward Resolved

41 Less Formal ADR Litigation / Legal Mediation / ADR Legal Precedents Singular None Drivers Law / Legal Counsel Self-Determination Cost Higher Lower Pace Drawn Out Can Be Faster Process Formal / Filings & Hearings Informal / Facilitated Style Combative Collaborative Predictability Juries / Judges Vary Closer to Decisions Closure Judgment Solution Relationships Tend toward Ruptured Tend toward Resolved

42 Recap The Baseline of Relationships and The Ascendancy of the Imagination

43 Virtual Zeitgeist Process Values Interests Informal problemsolving Negotiation Mediation Self-determination Voluntary participation Collaboration Self-driven Connectedness Immediacy Autonomy Creativity

44 Thank you! Teresa Hartnett Alexandria VA