BPA/P GENERAL MEMBERSHIP ASSEMBLY JUNE 2010

Transcription

1 BPA/P GENERAL MEMBERSHIP ASSEMBLY JUNE 2010

2 Tonight s Agenda Opening & BPA/P Update Gigi Virata, Executive Director for Information and Research The Business Processing Association of the Philippines (BPA/P) India s IT-BPO Industry: Scenarios for 2020 Raja Mitra, Consultant World Bank Heavenly Dusit Danelle Palang Sr. Public Relations and Events Manager Dusit Induction of New Members Cocktails and Networking

3 Tonight s Sponsor

4 Welcome! Our new Industry Affairs Director Raymond Lacdao The Industry Affairs Director handles all initiatives dealing with client development, quality assurance and membership affairs. Client development involves promotion of growth in the IT-BPO industry by attracting investors or clients to the Philippines. IT-BPO industry events and BPAP membership services include all the conferences, campaigns, fund raisers, and membership meetings organized by or in partnership BPAP to help promote the growth of the industry and its members. Raymond brings with him quite an extensive background in the IT and outsourcing industry. It was twelve years ago when he was part of a multinational company that established an application management outsourcing service that supported several countries in Asia and Europe. Business Development Director Fujitsu Enterprise Solutions Managing Consultant Headstrong Philippines Business Development Manager T-Systems Inc. ( Deutsche Telekom) Master in Business Management AIM AB Humanities Univ. of Asia and the Pacific Contact Raymond: raymondlacdao@bpap.org

5 INDUSTRY AFFAIRS MEMBERSHIP AFFAIRS 4 New Members Category Jan 10 Feb Mar Apr May June INDUSTRY NON-INDUSTRY 1

6 INDUSTRY AFFAIRS EVENTS & CONFERENCES General Membership Assembly Meetings Monthly General Membership Assembly Meetings for 2010 International Outsourcing Summit 2010 (October 26-27, 2010 Sofitel Manila) October 26-27, 2010 at the Sofitel Manila target over 250 delegates more than10 nations 7 international O&O associations 7 Research/Consulting firms Multi format - Presentations - Panel discussions - Site tours - Business matching

7 INDUSTRY AFFAIRS Speak-ups Global India ICT Summit (Aug 6-7, New Delhi) Keynote Speaker HDI Japan Annual Conference (Oct 22-23, Tokyo) Keynote Speaker

8 INDUSTRY AFFAIRS Quality Council Quality Focus Group Discussion - completed Quality Roadmap to be presented BPAP Colombia MOU being worked out BPA/P VerifyDirect Database Project in development Board of Investments Roundtable on-going BPA/P Helpdesk Membership Information Industry Update

9 INDUSTRY AFFAIRS BPAP - VerifyDirect 11 companies have expressed strong desire to join the initiative - 7 of these companies have verbally committed to upload employee data Had positive response during the HRCC May 17 Meeting - 5 BPOs, including Sykes, Telus, IBM, StarTek and Aegis PeopleSupport, have expressed their support and are currently collating data To enroll immediately, please go to the BPAP-VerifyDirect stand at the reception. A team will be available to answer any queries you may have and arrange individual implementation sessions. For additional information, or to arrange a meeting, please contact Manuel Garcia-Ramos at: (02) loc or manuel.garciaramos@fadv.com

10 TALENT DEVELOPMENT (ATTY. JAMEA GARCIA) ADVANCED ENGLISH PRE-EMPLOYMENT TRAINING 33 Certified AdEPT Teachers, 33 Partner Universities Ongoing training/certification for BPO partner trainers MANAGEMENT DEVELOPMENT PROGRAMS To date, we have graduated 6 batches of the HBP New Manager Program and 4 batches of the HBP Middle Management Program Batch 7 of the New Manager Program just started on June 28, 2010 Talent Management Program, in partnership with PMAP, will be launched AUGUST 17. Rate is Php35,000 per participant

11 TALENT DEVELOPMENT (ATTY. JAMEA GARCIA) BPAP NATIONAL COMPETENCY TEST (BNCT) Over 700 students have been tested Partnership with Netopia as one of the authorized testing centers Partnership with JobsDB as media partner OTHERS Represented the industry in the CHED Technical Panel for IT and IS on the curriculum development for IT and IS

12 INFORMATION & RESEARCH GIGI VIRATA Speakers Rakesh Malik, Principal, Hewitt Associates Guy Mills, Country Manager, Manulife Cabinet Secretary (invited) Panelists Chris Sullivan, CEO, DKS Shivakumar Menon, Centre Manager Mla 2, HSBC Global Resourcing Heads of captives invited

13 NEXT WAVE CITIES 2010 AWARDS

14 Who should take the survey? 1 HR Professional 30 Non-HR Leaders What do you get? Copy of Global Leadership Forecast Company report for benchmarking Deadline: September 30, 2010

15 Leaping Forward : State of Captives Survey Summary for NASSCOM BPO Summit 2010

16 EXTERNAL AFFAIRS (MARTIN CRISOSTOMO) ROHQ (Regional Office Headquarters) 15% SPECIAL TAX RATE - BPAP has been working with Philippine Association of Multinational Regional Headquarters (PAMURI), KPMG and BOI for proposed guidelines on 15% special rate to be submitted to BIR DEPARTMENT OF ICT BILL BPAP will lobby again in the 15 th Congress DATA PRIVACY BILL BPAP will continue its efforts in the 15th Congress ANTI CYBER-CRIME BILL BPAP will continue to work with the team of Senator Angara who is main author of the bill next congress

17 EXTERNAL AFFAIRS (MARTIN CRISOSTOMO) RESPONSE TO DAILY MEDIA ISSUES - BPAP TV/ RADIO GUESTING - Weekly phone-patch guestings on NBN-4 s Money Matters - am radio interviews RMN, DZMM, ISSUE ON PROTECTIONIST BILLS- BPAP made an industry position statement re anti-outsourcing bills from US and Australia.(for release) BPAP also looking to tie-up message with India and other Offshoring provider countries

18 EXTERNAL AFFAIRS (MARTIN CRISOSTOMO) - Ongoing make-over with Havoc digital website designer - Have passed final design and just making finishing touches - Recruitment Fan Page on Face book - Please send your job openings/ requirements free job ads for BPAP members

19 EXTERNAL AFFAIRS (MARTIN CRISOSTOMO) AWARDS and SUMMIT 2010 June 28-29, 2010 Brussels, Belgium * PHILIPPINE ENTRY SUBMITTED BY BPAP WAS CHOSEN IN THE FINAL NOMINATION SHORTLIST FOR THE OFFSHORING DESTINATION OF THE YEAR AWARD (Colombia, Sri Lanka, Egypt, Philippines) Participants: CICT, BPAP, Sencor, Nortgate Arinso (workshop sponsor), CAI-STA, Logica, SPI-BPO and Trestle Group -Around 150 confirmed attendees from 6 member national trade associations (Austria, Belgium, France, Germany, The Netherlands, UK and Spain) -June 30 Philippine BPO Seminar in Brussels Organized by DTI Brussels

20 EXTERNAL AFFAIRS (MARTIN CRISOSTOMO) BPAP INTERNATIONAL TRADE MISSIONS 2010 (as of April 5) DATE OF EVENT EVENT VENUE Type of Engagement June European Outsourcing Association Awards and Summit And Philippine Networking Forum Brussels, Belgium Trade Conference/Seminar July World BPO Forum (participation with government subsidy) New Jersey, USA Trade Conference September Gartner Florida, USA Trade Conference November NOA Sourcing Summit (Entry for Awards Deadline July 8) London, UK Trade Conference

21 For Induction Cognizant Technology Solutions, Philippines Inc. Sreejit Chandran, Country Manager Global Strategic Business Process Solutions Mark Matsuyama, President Felizardo Lota, Senior Vice President IGT-InterGlobe Technologies Philippines Inc. Prottek Ahuja, Director - Migrations Celeste Bautista, Manager - HR VERSAR International, Inc. Asia-Pacific Gabriel Evaristo, General Manager Ferdinand Armonia, Director for Engineering WW Support Services Inc.