Oscar Sanez President and CEO. Jonathan Defensor De Luzuriaga

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1 Oscar Sanez President and CEO Jonathan Defensor De Luzuriaga Industry Affairs Gigi Virata Information and Research Jamea Garcia Talent Development Martin Crisostomo External Affairs

2 Tonight s Sponsor

3 INDUSTRY AFFAIRS (JONATHAN DE LUZURIAGA) BPO CREDIT & EMPLOYMENT PORTAL

4 Metro Laguna Talent Infra Cost BERM Available Space: NUVALI, Ascendas Company Capability FTEs Advanced Contact Solutions Light Voice 100+ Industry Science Park, Cabuyao Ford (Percepta) Voice <100+ Healthrecord Solutions Inc. Non-voice <100+ Carmelray Industrial Park 2 Calamba City KGB Voice 1,000+ BTS Facility, SRE 2a Commercial Santa Rosa City SPi Global Solutions Non-voice 500+ Teletech Santa Rosa City Voice 500+ Absorptive Capacity of BPO Sector = 20,600 FTEs Copyright Paperless Trail Inc ,600 Current Employment = 3,600FTEs (18%) Voice (76%) Non-Voice (24%) Copyright 2009: Business Processing Association of the Philippines. All rights reserved 3

5 INFORMATION & RESEARCH (GIGI VIRATA) NOVEMBER 24, 2009 Shangri-la Manila Teleperformance 23% 20% 15% Raoul Teh, Thomson Reuters David Guerrero, BBDO Caesar Parlade, Deutsche Knowledge Services Dondi Mapa, Duotol Mark Galutera, DSM Erik Tabuena, Integreon Vincent Fabella, JRU Outsource2Philippines TeamAsia Tight labor market Negative perception Political instability + Business Continuity the effects of Ondoy 4

6 INFORMATION & RESEARCH (GIGI VIRATA) 2008 Directory Now only P6,750 Be part of the 2010 directory:

7 EXTERNAL AFFAIRS GOVERNMENT/ POLICY UPDATES (MARTIN CRISOSTOMO) DATA PRIVACY BILL Bill, has been approved at the committee level and has been transmitted to the House Appropriations Committee c/o Cong. Liwayway Chato DICT BILL (a bill creating a Department of ICT) Has been passed in Congress; Hearings in the Senate have been conducted by Sen. Ed Angara ANTI-CYBERCRIME BILL Proposed bill to strengthen law against crime like hacking and illegal use of computers OMNIBUS LABOR CODE AMENDMENT House labor Committee - Security of Tenure Bill (requires 80% of company staff to be regularized, mandatory re-hiring of workers for same periodic project, other restrictive features) Ongoing talks with legislators and other business groups to oppose bill martincrisostomo@bpap.org

8 BPAP-CICT TRADE MISSION TO LONDON Philippine Business Forum, UK Parklane Intercon Hotel November 16-17, 2009 Half-day Seminar type networking event Business matching and one-on-one meetings Targeted invitations (managerial to C-level) With the support of the Philippine Trade Office London (to issue invites to contacts) TELSTRA to issue invites from their client base in UK Country Presentations: Sec. Roxas Chua, Oscar Sanez Speaking slots: TELSTRA, Sencor, PLDT and Globe. Other confirmed participants: Strategic Back Office, DPCDATA and ACPI

9 BPAP-CICT TRADE MISSION TO LONDON NOA: Sourcing Summit 2009 Guoman Towers Hotel, London November 18-19, day Networking Conference with 100+ C level guests expected CICT-BPAP is a country sponsor Philippine Pavilion at the exhibition area Philippine speaking slot : Session 8 - Sec. Ray Roxas Chua and Oscar Sanez -Complete agenda at -Confirmed delegates : CICT, ACPI, Sencor, PLDT, Globe, Strategic Back Office, DTSI and DPCDATA * All events and participation costs are with government funding through CICT

10 INTERNATIONAL MARKETING MISSIONS DATE OF EVENT EVENT VENUE Type of Engagement November 16-17, 2009 Philippine Business Forum London, UK Networking Seminar November 18-19, 2009 NOA: Sourcing Summit London, UK Trade Conference December 14-16, 2009 Asia Pacific Digital Innovation Summit (Tentative) Melbourne, Australia Trade Conference February 2010 NASSCOM India Trade Conference March 2010 Cebit Germany Hanover, Germany Trade Conference May 2010 Cebit Australia Sydney, Australia Trade Conference May 2010 Gartner Florida, USA Trade Conference May 2010 Sodec (c/o PSIA) Japan Trade Conference July 2010 World BPO Forum New Jersey, USA Trade Conference martincrisostomo@bpap.org

11 HR POWER TEAM (ATTY. JAMEA GARCIA) ADVANCED ENGLISH PRE-EMPLOYMENT TRAINING (AdEPT) 20 AdEPT classes are being offered for the 1 st Semester of SY Teachers have been certified to run the AdEPT Class 5 Master trainers from BPOs Teacher Training will be held on October 19 to 30, 2009 at Jose Rizal University 49 teachers have been assessed 22 teachers have passed pre-assessment

12 HR POWER TEAM MANAGEMENT DEVELOPMENT PROGRAMS HARVARD BUSINESS PUBLISHING Almost 100 BPO Managers and Leaders have completed the program NEW MANAGER PROGRAM Now on its 5 th Batch, with 15 participants MID-LEVEL MANAGER PROGRA Now on its 2 nd Batch, with 13 participants

13 HR POWER TEAM CONVERGENCE 2009 Launch: June 29, CICT Cities visited: 1 st Leg: July 10 & 11 LAGUNA 2 nd Leg: August 4 & 5 CAVITE 3 rd Leg: August 6 & 7 DAVAO 4 th Leg: August 19 & 20 LIPA 5 th Leg: August 25 & 26 CEBU 6 th Leg: Sept. 11 & 12 BACOLOD 7th Leg: BULACAN 8th Leg: METRO PAMPANGA 9th Leg: CAGAYAN de ORO 10th Leg: ILOILO

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15 2009 Offshoring Destination of the Year MABUHAY ANG PILIPINAS!