My Complete Medications List

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1 Pharmacy Features 1

2 My Complete Medications List 2

3 My HealtheVet: Get Care Get Care: Care Givers Treatment Facilities My Coverage Health insurance Health Calendar To-Do s Wellness Reminders 3

4 My HealtheVet: Track Health Track Health Vitals and readings Labs and tests Health history Family health history Military health history Allergies Immunizations Medical events Food and activity journals Personal health summary Top 5 Self Entered Metrics Health history Health care providers Medication histories Weight Blood pressure 4

5 My HealtheVet: VA Wellness Reminders 1. Hypertension 2. Influenza vaccine 3. Pneumococcal vaccine 4. Colorectal cancer screening 5. Lipid measurement 6. LDL control 7. Body mass index (BMI)> Diabetes foot exam 9. Diabetes hemoglobin A1C 10. Diabetes retinal exam 11. Mammography screening 12. Cervical cancer screen Empower patients Improve access to information Promote patient and health care team collaboration Improve health outcomes 5

6 VA Wellness Reminders Details 6

7 My HealtheVet: Secure Messaging Secure Messaging is a new ehealth clinical service that includes an online tool for secure electronic communication between VA patients and their health care teams To participate, Veterans complete the In-Person Authentication process Only non-urgent communication Used to request appointments, request prescription renewals, ask health or administrative questions Received by health care team triage groups Integration with clinical workflow Health care team responds within three business days Veterans can receive notifications of new Secure Messages via Available at a limited number of sites, undergoing expansion 7

8 Clinical Adoption Strategies Brochures and Fact Sheets My HealtheVet Points of Contact Veteran Canteen Service Campaign Communications Resources Outreach and Promotion Consistent Branding Executive Leadership Report My HealtheVet Widget 8

9 Brochures 9

10 Coordination and Interoperability My HealtheVet Facilitates Care Coordination Provide universal secure access to patient health information to improve care coordination among multiple providers Interoperability Collaborate with partners to advance interoperability I like the approach because if I have a decision to make, I have the information. 10

11 Communication and Satisfaction My HealtheVet Facilitates Communication Enhance communication between patients and health care providers and teams through secure messaging Veteran Satisfaction Increase satisfaction by offering valuable tools and services that meet Veterans needs and preferences This is a great thing for us. I love being able to refill prescriptions. 11

12 Access and Health Literacy My HealtheVet Facilitates Access to Services Provide access to care in multiple complementary settings to improve utilization management and reduce health disparities Health Literacy Provide robust patient-friendly information and wellness reminders to enhance patient engagement and informed decision-making I feel more in control and aware of my choices. 12

13 Patient Benefits Improved patient safety Patient provides an integrated medication list Improved compliance and better outcomes Patient tracks their health measures like Blood pressure, weight, blood sugar and takes appropriate action Relevant patient education delivered seamlessly Patient completes self assessment and takes indicated interactive course 13

14 Workflow Benefits Reduced demand for telephone care Patient uses self-service medication refill More efficient communication Patient uses Secure Messaging 14

15 American Customer Satisfaction Index Use of the American Customer Satisfaction Index (ACSI) Survey to Measure Satisfaction with the My HealtheVet Personal Health Record (PHR), and to Identify Users Characteristics, Needs, and Preferences 15

16 Add Value What additional services would you like to see?* 87% View my upcoming appointments 74% Schedule or change my appointments 73% Look at information in my VA Medical Record 64% Online secure communication with my doctor 50% Checking that different medications I take are safe when taken together 38% Reminders of preventive care I need 35% Notification of new content/features on the site 35% Advance check-in for my VA clinic visits 26% Monthly newsletter 25% Share information that I have stored with others 22% Advanced Directive (for example: create a living will...) 20% Educational programs 12% Information about the quality of VA health care *Note: ACSI custom questions appear on the survey at varying intervals. This data was collected 10/27/07-03/31/09 (N=130,000) 16

17 Veterans Voices: Improvement What is the main improvement that you would suggest for the My HealtheVet web site?* Appointments (430) Prescription (310) Records (239) Lab (153) Test (146) Meds (119) (75) Care (50) History (46) Pay (36) ability to view scheduled appointments show the names of the prescription medications make my medical records available to me put lab results online still can t obtain med test data, would be a major improvement be able to know what meds go with what prescription number my doctor contact my primary care doc through this site track appointments and health history allow me to pay my bill online *Note: ACSI custom questions appear on the survey at varying intervals. This data was collected 04/01/09-09/30/09 (N=30,500) 17

18 Spotlight Article: Viewing Medication Names 18

19 The My HealtheVet website provides articles on topics of interest to Veterans. What topics are you most interested in for upcoming articles?* Diabetes (208) Care (136) Benefits (115) Medical (101) Heart (85) Agent Orange (82) PTSD (78) Diet (61) Weight Loss (61) Veterans Voices: Topics healthy diet for a diabetic If the President's healthcare plan will affect my VA coverage what benefits are available and how to access them new procedures and treatments heart attacks and cardiac health effects of agent orange and other defoliant sprays current PTSD emerging treatments classes on diet, suggested exercises... maintaining or losing weight and exercise for my age group eating right, stress control, high blood pressure Blood Pressure (55) Pain Management (55) management of chronic persistent pain Flu (42) swine flu shots: when, where, how many 19

20 Article: Living Well with Diabetes 20

21 Clinical Integration Measures Have you discussed your My HealtheVet Personal Health Record with any of the following people?* *Note: ACSI custom questions appear on the survey at varying intervals. This data was collected 07/01/09-08/11/09 (N=12,443) 21

22 Clinical Integration Integrate My HealtheVet PHR use into the fabric of VA health care My HealtheVet Button in electronic medical record Identify clinical utility across care settings Identify subpopulations who will most benefit Engage health care teams in new conversations Build bridges that extend current practice with new tools Implement Patient-Centered Medical Home 22

23 Summary We have Identified partnership opportunities that promote Veteran-Centric Care Identified patient tools for clinical collaboration Explored opportunities to extend current practice with new tools Explored My HealtheVet tools for patient education for prevention and wellness as well as for management of chronic disease 23

24 Resources National My HealtheVet Portal My HealtheVet Demo Account username: mhvuser password: mhvdemo#1 24

25 25

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