BPA/P General Membership Meeting June 25, 2012

Size: px

Start display at page:

Download "BPA/P General Membership Meeting June 25, 2012"

Isaac Cummings
5 years ago
Views:

1 BPA/P General Membership Meeting June 25, 2012

2 Tonight s Agenda Keynote Speaker Sec. Mario G. Montejo - DOST Secretary Industry Updates Corporate Citizenship in Accenture Philippines Ms. Nescel Asuncion Corporate Citizenship Lead, Accenture Next Wave Cities Panel Discussion Memorandum of Agreement Signing with Ronald McDonald House Charities Induction of New Members

3 Tonight s Sponsor

4 Talent Development

5 SMP Service Management Program - Launched SMP starting SY schools implementing - At the Collegiate level: University of Makati, JRU and Lyceum of Laguna - At Grade 11: Asia Pacific College - Twenty (20) industry faculties from eleven (11) companies - 2 subjects : 1) Fundamentals of IT-BPO 101 2) Service Culture

6 SMP Volunteers HP - Simon Villalon - Jonathan Ramos - Peegee Latonio Brady - Aimee Escano - Eckhon Ardito Malig Arvato - Rahul Dewan Startek - Joyce Penalosa HSBC - Raymond Leyva - Carlo Jose - Jo Ann Plastina Aegis - Neil Normal Littaua - Olive Ybanez Ericsson - Bessie Ambat Accenture - Guia Bengzon - Alexander Gasmena - Regina De Los Reyes Ingram Micro - Ofelia Orcales Access Worldwide - Ellaine Samson - Philip Mabida 6

7 External Affairs

8 Australia - New Zealand 2012 Delegation 1. DTI 2. BPAP 3. PSIA 4. ADEC Group 5. EXL Service 6. Tsukiden Global Solutions, Inc. 7. Pacific Hub 8. ZMG Ward Howell 9. Computer Professionals Inc. 1. Point West 2. EXIST 3. Globe Business 4. Open Access Marketing LLC 5. SPI Global 6. PCCW Teleservices Philippines 7. Australian New Zealand Chamber of Commerce Philippines Total of 27 Delegate

9 BPA/P Website

11 BPA/P Investor Primer

14 Industry Affairs

16 Join the debate 500 top-level executives and key government officials from the IT-BPO and GIC industry, services centers, and key markets around the world are expected to attend the two-day conference and related events, which include an exhibit, gala dinners, exciting unconferencing session, and business matching. Close to 100 top industry and client executives, respected analysts, and domain experts from the world over will participate in sessions and panel discussions.

17 Sponsors Co-presenters

18 Sponsors Partner Lunch Sponsor (Day 2)

19 Sponsors Welcome Reception October 7, 2012 Gala Night Sponsor October 8, 2012 Farewell Dinner Sponsor October 9, 2012

20 Sponsors Official Transport Provider Internet Provider Delegate Bag and Lanyard Sponsor Text-in System Partner

21 Delegate Rates Category BPAP Non-BPAP Regular Rate (June 16 September 14) Onsite Rate (September 15 - onwards) Group Rate (minimum of five delegates) Php 27,500 Php 35,000 Php 30,000 Php 37,000 Php 25,000 Php 30,000

22 Participating Companies Accenture Acquire Asia Pacific Acquire Asia Pacific Aegis ASEAN & ANZ Aegis Limited Aegis PeopleSupport, Inc. Affiliated Computer Services, Inc. AMDATEX Las Piñas Services, Inc. Anthem Solutions Inc. ATKearney AVIS BBDO Guerrero

23 Participating Companies BPO Elite Brazilian Association of Information Technology and Communication Companies Chartis Technology and Operations Management Corp. Chevron Holdings, Inc. Citigroup Business Process Solutions Pte. Ltd. Client Manager Cognizant Tech. Solutions Philippines, Inc. Contact Center Association of the Philippines Convergys Dell International Services Philippines, Inc. Deloitte Consulting Pte Ltd

24 Participating Companies Deutsche Knowledge Services Pte. Ltd. Diversified Technology Systems, Inc. DOST-ICTO E. Punongbayan Global Outsourcing Inc Ernst & Young EXL Service First Maritime Shared Services FirstSource Solutions Ltd. FIS Global Solutions Philippines Inc. Flat Planet Philippines Fonality GENPACT Services Philippines

25 Participating Companies Globe Business Healthcare Information Management Outsourcing Association of the Philippines Hewlett Packard Phils. Corp. (HP) Hinduja TMT (HTMT) Ltd. Philippines HSBC Electronic Data Processing HSBC Global Resourcing IBM Information Services Group InfoTxt Ingram Micro Philippines BPO LLC Jones Lang Lasalle Leechiu

26 Participating Companies JP Morgan Chase Bank KFORCE GLOBAL SOLUTIONS, INC. Live2Sell Group of Companies, Inc. Maersk Global Service Centres (Philippines) Limited Makati Medical Center Manulife Business Processing Services Multimedia University College of Kenya NASSCOM Navarro Amper & Co. NCO Philippines Clark, Inc. PAC APL CO. PTE LTD Pacifichub Corp

27 Participating Companies Philippine Software Industry Association PLDT Pointwest Technologies Corporation PwC Singapore Ramon F. Garcia and Company CPAs SENCOR Shell Shared Services Sitel Philippines Corporation SM LAND INC. SPI Technologies StarTek International Limited Stellar Philippines Inc.

28 Participating Companies Stream International GS Philippines Inc. Sutherland Global Services Philippines, Inc. Sykes Asia Inc. Synnex Concentrix Corporation TeamAsia Teledatacom Philippines Inc. TeleDevelopment Services Inc Teleperformance TeleTech TELUS International Philippines, Inc. The Results Company Thomson Reuters

29 Participating Companies Transcom Worldwide Philippines Inc. Trestle Group TRG Philippines Vestas Services Philippines, Inc. Wells Fargo WNS Philippines, Inc.

30 For more information Be a fan on Facebook International Outsourcing Summit Follow us on Twitter Username: IOSPH Hashtag: #IOSPH Connect with us on LinkedIn Profile: IOS PH

31 For more information Read our blog internationaloutsourcingsummit.wordpress.com Visit our website

32 For more information Contact our secretariat and event partner: Phone local 311 or 328 iosph@teamasia.com

33 BPAP CAREERS for STREET KIDS

34 KICK-OFF! May 16, 2012 iacademy (venue sponsor) Program Updates

35 Training of Trainers by Street Kids International May 17 & 18, 2012 iacademy (venue sponsor) Program Updates

36 Program Updates Job Readiness Training of Youth June 11-22, 2012 Accenture Cybergate (venue sponsor) Small Group Discussion on Effective Communication & Time Management Computer Laboratory Work on Resume and Letter making Youth Interaction Day with BPO Professionals from BPAP and IBM

Maureen Galvero 19 years old Associate in Computer Technology Thank you to BPAP, Virlanie Foundation, and Children s Hour for making this training program

37 The training program helped me to harness my leadership and confidence skills. It also improved my skills in Time Management, Effective Communication, Assertiveness, among others. I am now ready for a new job! Maureen Galvero 19 years old Associate in Computer Technology Thank you to BPAP, Virlanie Foundation, and Children s Hour for making this training program possible. Because of the training I am able to communicate more effectively and I can become a better person for my community. I am now waiting for my next great opportunity! Eugene Ofilan 21 years old Former Service Crew and Merchandiser Undergraduate of BA Electronics

38 Ways a BPO can Help Now PRIORITY : JOB PLACEMENTS for the YOUTH GRADUATES HIRE program graduates who are: years old who have come off the streets. Some completed at least 2 years of college, while others completed vocational courses and High School. Some have work experience. Graduates of the Job Readiness Training Program as they are now more confident, able to communicate better, able to manage and harness their skills more effectively. MAKE A CORPORATE DONATION Outright company donation to the project RUN THE CHILDREN S HOUR CAMPAIGN Mobilize your employees to donate to the project

39 Thank You from

40 Fundraising Status as of June 22, 2012 Corporate Donations Accenture 430,000 Affinity Express 213,075 Brady Marketing Services 100,000 Ingram Micro 125,000 Integreon Managed Solutions Phils., Inc. 220,000 LiveIt investments 426,500 Employee Donations AEGIS PeopleSupport 250,000 DTSI 27,602 The Results Company 59,560 Teledevelopment 10,952 Company Pledges Global Sutherland Infosys BPO Ltd. IQB Microsourcing Stream Global Services Special Events PeopleSparx, inc, 50,000 PLDT/Blackberry 33,333 TOTAL 1,946,022

42 BRIGHT IDEA BRIGHT IDEA is the latest CSR project of the Business Processing Association of the Philippines (BPA/P) and Contact Center Association of the Philippines (CCAP) calling on member companies to donate brand new or pre-used* fluorescent lights to Children s Hour. * Pre-used lights must be in good working condition.

43 BENEFICIARIES Donated fluorescent lamps will be turned over by Children s Hour to the following beneficiaries: Bayanihang Pampaaralan (a project of the Movement and the Department of Education) Ronald McDonald House Charities

44 HOW TO DONATE Companies can get in touch with BPAP or CCAP to know more about the donation procedure Lights will be collected and sent to schools that need the units Donated lights will be under the name of the donor

45 BENEFITS The BRIGHT IDEA project can be another vehicle for member companies respective CSR initiatives. Children s Hour will issue a Certificate of Donation for tax break purposes for the fair market valuation of the in-kind donations.

46 FOR INQUIRIES: CCAP Jojo Uligan, Executive Director BPA/P Raymond Lacdao, Executive Director

47 THANK YOU.

48 ARE WE READY FOR THE FUTURE?

49 Our Advocacy Empower the Youth, helping them attain recognition, so as to have a voice in their future. Technology is the key to a better future.

50 Students will not be getting their education in a classroom

51 People will not be working from their offices

52 Shoppers will not be buying their goods in a mall

53 People will not be using banks for financial transactions

54 People will not be getting their news and entertainment from television or newspapers

55 Gaming will be part of everyday activities.

56 SO WHY ARE WE STILL LIVING IN THE PAST

57 WHY CAN WE ONLY DREAM OF BEING ON THE WORLD STAGE?

58 TECHNOLOGY? We are one of the world s largest users of mobile communication and social media. But because we fail to appreciate it, we are treated as a mere market for technology and not a Country for INNOVATION.

59 Other countries have been able to create Global Cultural Impact. So WHY have we been left behind despite the abundance of Talented and Creative Filipinos?

60 GLOBAL OUTLOOK? The Filipino culture is the best example of East meets West which is the focus of today s global economy But we seem to be embarrassed with our halo-halo heritage, preferring to hide our mixed identity instead of taking advantage of our global nature

61 OUR SOLUTION TECHNOLOGY + + POP/CULTURE + VALUES = = NATION BUILDING

62 1. Dramatically increase awareness and popularity for information technology among the youth in a unique yet commercially viable manner 2. Allow the youth to fully utilize technology through the program, to be supported by TV. 3. Showcase the Filipino s creativity to a global audience + = 4. Push culture and values to a hip and young audience in their language. 5. Generate viral and press exposure for the program, its sponsors and TV5.

63 Creation of the DIGITAL PINOY!

The Net Reaches consumers during work and

Internet s primetime audience are users at

Work Breakfast Show Check News/ Mail 11.

00pm News, Ent, Sport Paper/Mags Leisure Mags

64 The Net Reaches consumers during work and school times. Internet s primetime audience are users at work from 8am 6pm TV Print Outdoor Radio Online 7.00am 9.00am Breakfast News Morning Paper Journey To Work Breakfast Show Check News/ Mail 11.00am Search/Chat 1.00pm 3.00pm 5.00pm 7.00pm 9.00pm News, Ent, Sport Paper/Mags Leisure Mags Out for Lunch Journey Home Drive Time Drive Time News, Sport, Finance Chat/Blogging New/Webboard 11.00pm Source: Nielsen / NetRatings

65 Internet is Filipinos #2 Media Activity: 2 nd Only to TV

66 REALITY TV HAS CHANGED BROADCAST TV AND CONTENT CREATION RECENTLY FAMOUS BEING THE IMPEACHMENT!

67 THE INTERNET AND SOCIAL MEDIA HAVE CHANGED THE RULES OF THE GAME

68 THE INTERNET AND SOCIAL MEDIA HAVE CHANGED THE RULES OF THE GAME

69 WHAT IF YOU COMBINED SOCIAL MEDIA WITH REALITY TV AND GAVE IT A CONSCIENCE + THE FIRST YOUTUBE AND LOCAL TV COLLABORATION IN THE WORLD

71 The world is evolving at a faster rate and every young person should keep up with these ever-changing times. At KLIK it on! We believe in combining the power of creativity with the newest technology through the Philippines s first online reality competition. Let everyone hear your opinions and show the world what you can do

72 PREMISE: Urge Young People to make a stand for something they BELIEVE in using the power of New Media supported by Traditional Media

73 Online behind the scenes and weekly updates hosted by a TV5 talent. Is Looking For The Top 50 Groups with 3 members each (22 yrs and under - at least 2 members must be Filipino) With their Online Viral Video (using song, dance, mime, animation, anything!) Pushing Their Own Cause: Environment, Education & Nation Building, Anything Mentored by TV5 Production, Talents and New Media teams. The contestants compete weekly and are judged based on: - Social Impact - Production Value - Number of hits/votes

74 The selected teams not only have to be great performers in front of the camera. They have to be involved in the behind scenes production work, video editing, music mixing, script writing etc......as well as managing their own microsite which links to the main KLIK mother site

75 CROWDSOURCING REFORM Over the course of 13 weeks we will narrow down the 50 finalists to 1 champion via text votes, website votes and TV judges decision

KLIK entertains as it educates. KlLIK is the perfect medium for empowering the youth and promoting the right values and life lessons KLIK will be as spectacular as it is relevant.

76 KLIK entertains as it educates. KlLIK is the perfect medium for empowering the youth and promoting the right values and life lessons KLIK will be as spectacular as it is relevant. KLIK is delivering an important message not just o the youth, but to society as a whole. KLIK is great entertainment with a great message and we will be doing it for a great cause.

77 Human Capital How do we ANSWER OUR PROBLEM?

78 EDUCATION DIVIDE? 1 Syllabus + 1 Method + Computer Use - Basic PC Operations - Desktop Publishing - Basic 3D Animation - Basic 3D Manipulation - Computer Aided Design - Database Management - Mobile App Development - PC Hardware & Networking - Web Development & Design - Digital Music Editng & Sound Engineering - Basic Music Composition & Audio Production - Wordprocessing, Spreadsheets, Presentation Software =NATIONAL COMPETETIVENESS DIGITIZED CONTENT for Quick IMPLEMENTATION and Higher STANDARDs.

79 OPPORTUNITY DIVIDE? Business Mentoring & Training + Practical Curricula

80 Economic Growth? PROPER SKILLS = GREATER JOB OPPORTUNITIES PROGRESS IS ALWAYS ABOUT PEOPLE i c t innovate create transform the use of TECHNOLOGY is what creates THE DIFFERENCE

81 KABATAAN NG LIPUNAN PARA SA INOBASYON AT KAUNLARAN BE PART OF THE REVOLUTION BUILD A NATION THROUGH EDUCATION

82 CHANGE THE YOUTH CHANGE THE WORLD

83 Our Future is Today I would like to ask you to join us in the promotion of KLIK to your employees for viewing and voting participation. And/or provide your support of KLIK through provision of prize giveaways. Please find the regular sponsorship packages on the tables.

84 Our Future is Today. Are you ready to be a Digital Pinoy?

85 This ground breaking initiative is possible because of the efforts of ALL those who believe Technology + New Media + Values Education = Social Transformation.

86 Accenture Philippines Corporate Citizenship June 2012 Nescel Asuncion

clients and notfor-profit organizations.

87 Corporate Citizenship at Accenture Our Corporate Citizenship approach is driven by our overarching theme, Skills to Succeed, and delivered through our business, in collaboration with clients and notfor-profit organizations. It is embedded in our core values and a fundamental part of our culture. We like to say it s part of our DNA. Copyright 2012 Accenture All rights reserved. 87

Accenture now has a global focus area for its Corporate Citizenship activity In May 2009, Accenture launched a new theme for its Corporate Citizenship activity:

88 Accenture now has a global focus area for its Corporate Citizenship activity In May 2009, Accenture launched a new theme for its Corporate Citizenship activity: Skills to Succeed Building skills that enable people to develop themselves to participate in and contribute to the economy Copyright 2012 Accenture All rights reserved. 88

89 What is Skills to Succeed (S2S)? Building skills that enable people to develop themselves to participate in and contribute to the economy Employment Building Skills Skills which enable individuals to gain employment Business Building Skills Skills which enable individuals to create employment for themselves and others Market Building Skills Skills which enable individuals and their businesses to increase the wealth of the community Economic empowerment for individuals and the creation of wealth for the communities in which they live and work Copyright 2012 Accenture All rights reserved. 89

S2S Local Program: Grant Giving Facility Funded the following

making at GK Sitio Pajo Organization and training of 116 women in

Training of 15 housewives in Mandaluyong, on bead jewelry and

Sisters, on crocheting using VHS tapes and upcycled plastic bags,

90 S2S Local Program: Grant Giving Facility Funded the following livelihood projects: Training of 18 individuals on bamboo bike making at GK Sitio Pajo Organization and training of 116 women in Paco and Pandacan, on bag production, using upcycled newspaper Training of 15 housewives in Mandaluyong, on bead jewelry and accessories making, Training of 30 women members of Invisible Sisters, on crocheting using VHS tapes and upcycled plastic bags, to make bags, purses and other fashion items. Copyright 2012 Accenture All rights reserved. 90

Employees Giving: Annual Skills to Succeed Fund raising Yearly fund raising aimed at helping different charities or organizations.

Results to date: 110 High School Graduates from Barobaybay 26 Elementary Graduates from Food for Hungry Minds 2 College Freshmen

91 Employees Giving: Annual Skills to Succeed Fund raising Yearly fund raising aimed at helping different charities or organizations. Themed fund-raising activities to solicit employee participation: Accenture Faces, Accenture s Got Talent, Maong para Makatulong, Battle of the Bands, etc. Beneficiaries: Food for Hungry Minds School Barobaybay Academy Mission School Security and janitorial service providers of Accenture Results to date: 110 High School Graduates from Barobaybay 26 Elementary Graduates from Food for Hungry Minds 2 College Freshmen enrolled in state universities In 2012, a beneficiary from Barobaybay has been hired by Accenture 110 security licenses renewed 37 security and janitorial service providers completed Basic Entrepreneurship training Copyright 2012 Accenture All rights reserved. 91

on MIS for Micro Financing Institutions (MFIs) Provided IT consulting service to 5 MFIs across the country Helped develop the website of an

92 Time and Skills Giving (Pro bono) Time and Skills Giving (Pro bono) Structured program of providing technical services to partner NGOs, by deploying employees on short-term, full-time assignment Accomplishments to date: Rendered a total of 4,000 hours in FY11 Facilitated modules on MIS for Micro Financing Institutions (MFIs) Provided IT consulting service to 5 MFIs across the country Helped develop the website of an MFI Conducted market research and assessment of curriculum of study for an educationbased NGO partner Copyright 2012 Accenture All rights reserved. 92

Volunteering Environmental Stewardship Mangrove/Tree planting: Covered 8

coastline of Tuburan, Cebu 1 hectare in Cebu Hillylands Tutoring session

Others: 272 Successful blood donors as of FY11 Sponsored 2,000 runners

93 Volunteering Environmental Stewardship Mangrove/Tree planting: Covered 8 hectares of the Marikina Watershed Valley in Antipolo 2 hectares in the coastline of Tuburan, Cebu 1 hectare in Cebu Hillylands Tutoring session with Food for Hungry Minds students Feeding programs for school kids Others: 272 Successful blood donors as of FY11 Sponsored 2,000 runners to Pasig River Run Copyright 2012 Accenture All rights reserved. 93

Multi-purpose Learning Facilities Establishment of Accenture Ideas

the Philippines College of Engineering University of Makati Room is a

Brainstorming Sessions by Students/Faculty Accenture-initiated on-campus

94 Multi-purpose Learning Facilities Establishment of Accenture Ideas Exchange Room at Polytechnic University of the Philippines University of the Philippines College of Engineering University of Makati Room is a Multi-purpose Learning Facility for: Meetings, Presentations, Brainstorming Sessions by Students/Faculty Accenture-initiated on-campus Learning Sessions Accenture Career Talks Copyright 2012 Accenture All rights reserved. 94

Skills to Succeed: Accenture and Passerelles Numeriques (PN) Partnership since 2008 Common goal & vision to help equip underprivileged youth with skills to succeed, specifically in the IT industry,

95 Skills to Succeed: Accenture and Passerelles Numeriques (PN) Partnership since 2008 Common goal & vision to help equip underprivileged youth with skills to succeed, specifically in the IT industry, and Raise the bar of IT education in the Philippines How Accenture supports PN Grant of over $1.26 million spread out over a 4-year period Donation of 20 used PCs for students use Employees volunteer time to help deliver life skills training for scholars: Learning skills to help live in the mainstream economy Mastery of the English Language Other vocational skills Support recruitment and training efforts for local PN staff Support for local fund-raising activities Copyright 2012 Accenture All rights reserved. 95

96 Accenture Philippines Corporate Citizenship Questions?

97 Memorandum of Agreement

98 Induction

99 For Induction Affiliated Computer Services Inc. (Philippines) A Xerox Company Jose Maria Gajitos, VP Operations and Country Director Daisy Callanta, Country HR Director Comfac Global Group Jaime Aquino, Chairman of the Board Evelyn del Socorro, Manager Account Management eserve BPO Inc. Bradley Zarich, Chief Executive Officer Joana Marie Trinidad, Human Resources Manager EstanSAAS Development Inc. Randy Prado, Chief Executive Officer Darlow Parazo, Chief Financial Officer

100 For Induction FBC Worldwide Business Solutions Inc. Engr. Niño Mae Duran, Managing Director - Asia Samantha Dungog, Assistant Operations Manager HCL Technologies Philippines, Inc. Randeep Chikara, VP - Operations and Phils. Country Head Wilinda Alteza, Human Resources Manager incontact Philippines, Inc. Artemio Pama, Country Manager Michael Paul Galutera, Managing Director Integra Holdings, Inc. (ROHQ) Allan S.B. Batuhan, Country Representative Atty. Geronimo Recinto, Deputy Legal Counsel and Assistant Corporate Secretary

101 For Induction InterContinental Hotel Group (SC Reservation) Donna-Liza Boncan, Human Resources Manager Hazel Tin, Operations Manager Multisoftware Asia Steve Mommaerts, President Jocelyn Jasmin, Executive Admin Thome Ship Management ROHQ Marilyn Gathercole, Shared Services Center Manager Carlito Guiao, SCC - General Ledger Manager Truelogic Online Solutions Inc. Bernardo San Juan III, General Manager Itamar Gero, Treasurer and CEO

102 For Induction OnTrac Operations Management Services, Inc. Vinay Kumar, Country Head - Philippines Ravi Venkatesam, Global CEO South East Asia Speakers And Trainers Bureau, Inc. Dina Loomis, President & Chief Executive Officer Leilani Cuenca, Sales & Marketing Manager Legispro Corporation Regina Sicat, Chief Executive Officer Gemma Bien, Human Resources Manager

103 Thank You

BPA/P General Membership Meeting April 30, 2012

BPA/P General Membership Meeting April 30, 2012 Tonight s Agenda Industry Updates - Industry Affairs - External Affairs - Information and Research - Talent Development Quezon Province and BPAP joint project