Training & Development News

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1 Texas A&M AgriLife Human Resources October November 2009 Training & Development News Learning Opportunities October 28, :30 a.m. 12:00 noon October 30, :00 10:30 a.m November 6, :00 10:30 a.m. Managing Employee Complaints with DeDe Church Cost $125 College Station November 9 & 10, :00 a.m. 5:00 p.m. LDP Emerging Leaders Conference (Application Deadline 10/30/09) The Hilton College Station Creating Engaging Online Courses with Jennifer Jahedkar, Susanna Coppernoll, & Tayla Hightower November 11, :30 a.m. 4:30 p.m. Business Writing with Kelli Vrla Cost $150 College Station Engaging Online Leaders with Jennifer Jahedkar November 13, :00 10:30 a.m. Taking Engagement to the Next Level with Susanna Coppernoll November 17 & 18, :30 a.m. 4:30 p.m. Goal Setting with Frank Keck Cost $300 College Station November 19, :30 11:30 a.m. & 1:30 4:30 p.m. LDP Work Site Wellness for Supervisors Communicating with Employees in Crisis (morning) Prevention of Workplace Violence (afternoon) Room 701 Rudder Tower, College Station November 20, :00 10:30 a.m. Achieving and Maintaining Engagement in an Online Setting with Tayla Hightower Save the Date January 11-15, AgriLife Conference & Support Staff Symposium Leadership Development Plan (LDP) Register online at Go to LDP Emerging Supervisor & Professional Development Training for course descriptions and to register. is available to all Texas A&M AgriLife employees. If you miss a workshop, recordings are usually available. Contact us for details. To register or enroll in Centra for, go to: For a full list of courses, workshops and upcoming conferences for all AgriLife employees, please view our Professional Development & Learning Course Catalogue online at Texas A&M University s Employee & Organizational Development offers Technology Training and Professional Development Workshops to Texas A&M System employees. In many cases, registration fees are waived; however, there may be minimal charges to cover course materials. Check out schedules at: For more information regarding employee development and learning, contact Beverley Rose, Human Resources or barose@ag.tamu.edu

2 Course Descriptions Volume 4, Issue 3 October/November 2009 Training & Development News Managing Employee Complaints (filled) 8:30 a.m. 12:00 noon College Station October 28, 2009 Cost: $125 DeDe Church The uncertain state of the economy has led to an edgy and vulnerable workforce; employee complaints and Equal Employment Opportunity Commission charges are increasing. In this kind of workplace atmosphere, managers must know how to respond when faced with these issues. This half day workshop is a fast paced session on how to recognize issues, what to say, what not to say, and what steps to take in order to deal with the situation. Included are interactive case studies, role playing, and audience response technology allowing each participant to anonymously click their answers to questions and instantly view compilations of class responses. Creating Engaging Online Courses October 30, 9:00 10:30 a.m. Jennifer Jahedkar, Susanna Coppernoll & Tayla Hightower Join us for a panel discussion on engaging online courses. Engaging Online Leaders November 6, 9:00 10:30 a.m. Jennifer Jahedkar How can scenarios engage online learners? Join us to learn about scenarios and how to use them in elearning. LDP Emerging Leaders Conference (Application Deadline: October 30, 2009) November 9 & 10, 2009 The Hilton, College Station Are you a supervisor with three or fewer years of experience? Interested in pursuing supervisory skills? The Emerging Leaders Conference is a great opportunity for you to develop new skill sets and competencies to accelerate your effectiveness as a leader. This dynamic two day conference features nationally recognized speakers, workshops and activities related to supervisory competencies, responsibilities and roles. See attached flyer for additional workshop details re topics and presenters. Register online at search for LDP Emerging Leaders Conference... 2

3 Business Writing 8:30 4:30 p.m. College Station November 11, 2009 Cost: $150 Kelli Vrla Good business writing grabs your readers attention... it commands involvement, enhances understanding and inspires action. Simply put, good business writing gets results. While the objective of every business writing project is simple, many professionals flounder when they put words to paper. That s usually because they ve bought into ideas about writing that just aren t true. When you attend this workshop, we ll show you how to avoid all of the dread and most of the drudgery in your business writing. Go to Emerging Supervisor & Professional Development Training (Leadership Development Plan) for course descriptions and to register. Taking Engagement to the Next Level November 13, 9:00 10:30 a.m. Susanna Coppernoll Join this session to learn how to encourage engagement and retention. Goal Setting 8:30 4:30 p.m. College Station November 17 & 18, 2009 Cost $300 Frank Keck Highly successful departments and divisions all have one thing in common: a team of managers who can, individually and collectively, juggle multiple priorities, meet deadlines, and overcome even the most daunting obstacles that are thrown their way. These driven, focused professionals have discovered and mastered the ability to set goals and objectives and follow through on the steps required to make them happen. This workshop will enable you to write measurable work goals and objectives that will clarify expectations, provide performance benchmarks, improve execution, and increase motivation. Go to Emerging Supervisor & Professional Development Training (Leadership Development Plan) for course descriptions and to register... 3

4 LDP Work Site Wellness for Supervisors November 19, 2009 Room 701 Rudder Tower, College Station Dr. Anna Satterfield, Associate Director in Human Resources, TAMU College Station 8:30 a.m. 11:30 a.m. Communicating with Employees in Crisis This workshop highlights common types of employee crises, identifies resources for supervisors to seek assistance and teaches them communication strategies helpful when speaking with employees who are experiencing a crisis. It will include the QPR Suicide Intervention component. 1:30 4:30 p.m. Prevention of Workplace Violence This workshop reviews types of workplace violence, warning signs of problem employees, processes of prevention, intervention, and crisis response and ways to diffuse potentially violent situations. Register for either or both workshops online at Search for (LDP) Work Site Wellness for Supervisors Achieving and Maintaining Engagement in an Online Setting November 20, 9:00 10:30 a.m. Tayla Hightower Join this session to learn more about engaging elearning. For more information regarding employee development and learning, contact Beverley Rose, Human Resources or barose@ag.tamu.edu Or view a full list of courses, workshops and upcoming conferences for all AgriLife employees, in our Professional Development & Learning Course Catalogue online at

Emerging Leaders Conference November 9 10, 2009 The Hilton, 801 University Drive East, College Station, Texas Apply now! http://agrilifevents.tamu.

5 Emerging Leaders Conference November 9 10, 2009 The Hilton, 801 University Drive East, College Station, Texas Apply now! Click on Events and scroll down to find LDP Emerging Leaders Conference If your actions inspire others to dream more, learn more, do more and become more, you are a leader. John Quincy Adams

6 Want to Advance Your Career through Leadership? Are you a supervisor with three or fewer years of experience? Are you interested in pursuing supervisory skills to advance your career? Texas A&M AgriLife s Emerging Leaders Conference is a great opportunity for you to develop new skill sets and competencies to accelerate your effectiveness as a leader. This dynamic, two-day conference will feature nationally recognized speakers, workshops, and activities related to supervisory competencies, responsibilities, and roles. One of the highlights of the conference will be a presentation on how Emotional Intelligence can be used for leadership development, personal and career enhancement, and building high-performance teams. You will also have the opportunity to take the Myers-Briggs Type Indicator personality inventory to assess your leadership strengths. There is no fee to attend the conference, but space is limited to 50 participants, so attendees will be determined through an application process. If you want to be a leader who inspires and motivates others to do their best, we encourage you to apply today! Apply online at Click on Events and scroll down to find LDP Emerging Leaders Conference, November 9 10, 2009.

7 Emerging Leaders Conference Agenda Day One Employees: Your Link to Success! Opening communication and soliciting feedback Providing direction and getting employee buy-in The Role of a Leader Using the basics of delegation Getting results and developing your employees Luncheon Session Performance Management Planning work and setting expectations Monitoring performance, year-round Conducting performance evaluations Rewarding good performance Managing Emotions in the Workplace Emotions, whether the employer s, the employees or the customers, enter the workplace every day Learn how effective leaders manage human emotions their own and other people s in a productive way Day Two Networking Breakfast Share ideas and discuss issues facing supervisors in the workplace Myers-Briggs Type Indicator Better understand yourself and your motivations, strengths, and potential growth areas Improve your understanding and appreciation of others When the Coach Is You! Coaching for improved performance Providing opportunities for employee development Using the Big 3 Coaching Tools you cannot be without Luncheon Session: Vision Development Integral for your Future Developing and acting on vision statements and plans Setting learning, discovery and engagement in motion Create a High-Energy and Productive Workplace Motivating for improved results Discovering your employees needs Providing recognition and rewards

Featured Speakers Frank Keck, CPS Conference Facilitator Seasoned motivational speaker and trainer Frank Keck develops and presents exciting seminars and training programs with a

Louis Cardinals Baseball Club, ALCOA, Union Bank, and the State of Florida. Dr. Jamie L.

She has held multiple positions in the Academy of Human Resource Development, including on the board of directors.

8 Featured Speakers Frank Keck, CPS Conference Facilitator Seasoned motivational speaker and trainer Frank Keck develops and presents exciting seminars and training programs with a dramatic effect on helping organizations push beyond self-imposed limitations to develop new levels of accomplishment. His clients include Blue Cross-Blue Shield, the St. Louis Cardinals Baseball Club, ALCOA, Union Bank, and the State of Florida. Dr. Jamie L. Callahan Dr. Jamie L. Callahan is an associate professor in the Educational Human Resource Development Program at Texas A&M University. She has held multiple positions in the Academy of Human Resource Development, including on the board of directors. Her primary research interests are emotion management and its relationship to a variety of organizational phenomena. Her work has appeared in several scholarly publications, and she is co-editor of a book, Critical Issues in HRD: A New Agenda for the Twenty-First Century. Dr. Jack Elliot Before joining Texas A&M University as professor and head of the Department of Agricultural

Before joining Texas A&M University as professor and head of the Department of Agricultural Leadership, Education and Communications in the College of Agriculture and Life Sciences, Dr.

He has conducted university faculty teaching workshops in Guam, Chile, Russia, Namibia and other locations.

Jennifer Humphries, PHR Jennifer Humphries, a director of human resource services for Texas A&M AgriLife, has 17 years of experience in her field.

9 Before joining Texas A&M University as professor and head of the Department of Agricultural Leadership, Education and Communications in the College of Agriculture and Life Sciences, Dr. Jack Elliot was professor and head of the Department of Agricultural Education at The University of Arizona. He has conducted university faculty teaching workshops in Guam, Chile, Russia, Namibia and other locations. He has received several awards, but his most treasured honor while with UA was having the department s teaching classroom named for him. Jennifer Humphries, PHR Jennifer Humphries, a director of human resource services for Texas A&M AgriLife, has 17 years of experience in her field. Her focus includes performance management, employee development, diversity issues, and the design and improvement of policies and procedures. A certified Professional in Human Resources, she earned a bachelor s degree in business administration (business analysis) and a master s degree in human resource management from Texas A&M University. She led a team developing the Position Description and Performance Evaluation modules used by Texas A&M AgriLife. Jeanette Phillips, PHR Jeanette Phillips is a human resources manager for Texas A&M AgriLife with 10 years of business management experience and 14 years in human resources. Her main focus has been in recruiting, hiring, and employee development. She graduated from Southwest Texas State University with a bachelor s degree in business administration and obtained her Professional in Human Resources certification in She has been a facilitator for the Myers-Briggs Type Indicator (MBTI) Program for several years.

10 2147 TAMU College Station, Tx Apply online at

11 (LDP) Leadership Development Program Work Site Wellness for Supervisors Room 701, Rudder Tower, TAMU Campus November 19, 2009 This workshop consists of two sessions, targeted to AgriLife supervisors. Each session is a separate event; you may register for one or both at agrilifevents.tamu.edu Workshop: Time: Facilitator: Description: Communicating with Employees in Crisis 8:30 11:30 a.m. Dr. Anna Satterfield This workshop highlights common types of employee crises, identifies resources for supervisors to seek assistance, and teaches them communication strategies helpful when speaking with employees who are experiencing a crisis. It will include the QPR Suicide Intervention component. Workshop: Time: Facilitator: Description: Prevention of Workplace Violence 1:30 4:30 p.m. Dr. Anna Satterfield Reviews types of workplace violence, warning signs of problem employees, processes of prevention, intervention, and crisis response and ways to diffuse potentially violent situations. ABOUT THE FACILITATOR Dr. Anna Satterfield is the Associate Director in Human Resources at Texas A&M University, College Station, overseeing the Employee Assistance Program and Employee Relations. She has a Ph.D. in Counseling Psychology, an M.S. in Community Counseling, and a B.A. in Psychology, all from Oklahoma State University. In addition to previously teaching counseling and educational classes at both the graduate and undergraduate level Dr. Satterfield has more than 10 years of experience within the TAMU System and 20 years of experience providing counseling services in a variety of settings. She has worked with violence risk-assessment issues for the last 8 years; as a member of Texas A&M s Special Situations Team she regularly provides consultation regarding these cases. For more information regarding employee development and learning, contact: Beverley A. Rose, AgriLife Human Resources / barose@ag.tamu.edu

Café Eccell [West Patio] 101 Church Avenue. College Station, TX The AgriLife Center, Room John Kimbrough Blvd.

Meeting 1 Agenda Setting the Course September 24 27, 2012 College Station, Texas 5:30 7:00 p.m. 09 24 2012 Café Eccell [West Patio] 101 Church Avenue College Station, TX 77840 09 25 2012 (am) & 09 26 2012