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1 "#"$%"&'("#$ "#$%&'( Volume XI, Volume 1 Spring 2018 "#$%&%$'#()#*$+&*$*,-#.$/01#..#(1# "#$%& Travel System Modernization Update "#$%&"#$%&%'(&)(*&(+#,%&%#&-#.(,)/0(&1#1&%,2(3&).& "#$%&'%()&*+%,-*)%$-%'.'$#&*%$")%/.00)*$%1)2)*')%30#4)5% "#$%&'( It s Coming: The Government Travel Charge Card Transition "#$%&'()'*#+,-./#01'#23**'"0#4%&'*"('"0#5*6&'7# "#$%&'#$('"#$%&$'()**'+,-)%+.''/0'-&%$'"1'$2+' "#$%&'($)*#++*,#"-.(+-/"%*0&++*"/,/&1/*#*$/0*"#1/+*,#"-2** "#$%&'(#)&*+,&-#%&.+&%+'&)+&/$"/#$"0&& Top Post-Pay Audit Errors "#$%#&#'(#$)*'+',#$+'-$.,,/0'1'2$3#45*,#$,/'-0,6($ "#$%&'()*+"*,+(-.',#$(+,/0,12(3"+(45"##$%&'(#)*&+# "#$%&'$("$)"$*+,-$#.$%"/0&)$+11"1.2$ 2018 Excellence in Practice Award Winners " "#$%&'"(%)'%('#*+,-.'%/*0%1*1%/("2'3%0(*4'55-*,"35% "#$"%&'$'()'**'+$,-$./%&'*$0/#1/%2$2%-%1'2'-.3$$ "#$%&'()&"#$%"*&+(,-&."#$/-&+)0&#'#$*-1& Travel Managers in Action "#$%#%&"'"()*+%*,%)-&%#+$%."&/%-0#()("&%,0*1%/23&% "#$%&'()*"++",*"'-,'.$#*/*"'01#$2',34-,""&5 About the Defense Travel Management Office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he Defense Travel Management Office was established to serve as the single focal point for commercial travel within the Department Defense to establish strategic direction, set policy, and centrally manage commercial travel programs and station/housing of allowances. DTMO maintains central oversight for commercial travel management, travel policy and implementation, customer support and training, DoD travel charge card program management, functional oversight of the Defense Travel System, and station and housing allowances. " "#$

2 "#$%&'()*+ "#"$%"&'()*"+&,%-)./0 Travel System Modernization Update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8 "#$%&'()*+ "#"$%"&'()*"+&,%-)./0 Recap of GovTravels 2018 Symposium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

9 "#$%&'()*+ "#"$%"&'()*"+&,%-)./0 Help Us Combat Missing Lodging Receipts "#$%#&#'(#$)*'+',#"#$%&&'(#)#*+,-./&,012%+3&'#$(&456'#4789:6;-';,-<"96,#4-,./,=5>'-1?+" "#$"%&'(%"#$%&'()*"'""#$%$#&'()*+',#-.#/0'-+*',1#"#$#%&#'(#)$%(*#+"#$%&'$%()$*+'$,(--(.$'//(/0$1.2$ "##"$%&'()%"$%&*+,+"-.#"#$%&#%$'#%(#)*'#)%+#)*,''#""#""#$%#%"#$%&'(")*+,"-+,$"./,"0+&("1/22$3,*4"+'(" "#$%#&'(%")'*"+,-.+'/&0&"1+2'3-',&41'5"67%+&'+,"89'"+'"8'"51-#+%:+'+-'#&5":)'+#%;&4&#8'%<-.+'+,&':&*'$&%+.#&8'-$' "#$%&'#()#$)*+##($,(-$"./$"#0$/.+12$$3+,4#5#+)$"#$%#&"#$"#$%"&'()*%+#,"'-%."/+#'"#$%"0)1,# " "#$%&'('$)*%+(*,(-./0%"##$"#$%"#$%&'$()*"#$%$&'"#$%&'$"#()*"#+$,'$)-%'+$%'+.*/.$"#0#*-,&$1'"$ "#$%&'()*&&+,-&.#/0,-#&0&,-#%&.112-&3145$65&"%1,5"&('7&41#-&61&8#06&"#9&41&61&"0:#&1&0"#$%"%&'#'()*+% "#$%#&'(&)(*+&,$+-&-(&.#",&*%&"(/#+&01,+(,#+&,$)1#2-%&""#$%&'()"*'(+","'-(#./&*0%'121#)34$1(,-*% "#$%&'(#&)*+$,"'#&-%&.%*.%&-")&-/-+()&'*&'(&+0-1,2&3,,4%5&6$'(*%171"8&9:+1-0#&"#$%&$'&()$ "#$"#$%#&'"#$%"&' "#$%&'$()*"+,"$'-.""+ "#$%&&'()*+$,)$,-"$./0"*+"$ "#$$%&'%"()*$+ "#$%&'"()''(%*'"%+',-./012% "#$%&'(&(')*+,-"./'%&(,' "#$%&$'()$'&*+,%'+%'+%$'#(-$ "#$%&'(&(')*+,-"./'%$ "#$%&'()*#+'*,&*+--&-*,.*$/0"+-1'2* "#$%&'($)*+,$-,.$/+&&+0),1$"#$%2+3%(4$$ "#$%&%"'()#*(#&'+(,-"#.(#*-(-"+/0(12%( "#$%&'(%)*+,&-*.&*/%&#(%# "#$%&&'()*+,+&-.$&/*0$&*/&1'2&3$4&-.$5 "#$%&'%$"(%)*&+%,*-.,,-/ "#$%#&#"''(#)%*+#"'#$,-'.""#$%&'()*+,)-&%./0.'012'*34)1..#+*%*'5* "#$%&'(')$*$+,*-$*,$#.'$'/%0#12$$ "#$%&'()*$)&$+",",-"./$$ "#$%&%"'(#"%()*%(+,&-(+,%(.*+(/#,($0%.()*%(.+"12++1(3+/45%,)' "#$%&%"'()*'+(+"#,'-%"(.,/'0%1(/)#2%'3(/)#2%'(#"%(,4+(#*+4)#56#&&7( "#$%&'"#$%#&"'($%)#

10 "#"$%"&'()*"+&,%-)./0 "#$%&'()*+ Handling CTO Submit Errors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id you know that the Travel Assistance Center now offers a live chat capability to address CTO Submit issues. To access Live Chat, go to the DTS homepage or the Login Help > Live Chat button on the DTMO Passport login screen. Live chat with the TAC is available Monday through Friday from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emind travelers: To wait until after an entire business day has passed before declaring an authorization stuck Not to wait until the last minute before contacting the TAC for assistance if they have a document stuck at CTO submit " "

11 Spring 2018 Defense Travel Dispatch Excellence in Prac,ce Awards are designed to recognize DoD travel professionals who have excelled in travel program management and successfully addressed issues with exemplary professional skill, crea%vity, and resourcefulness. This year s award winners demonstrated an excep.onal level of service, resul*ng in more efficient travel programs Excellence in Prac0ce Awards THE CHAMPION: Kyong Park, U.S. AFRICOM Systems and Accounting Branch, Comptroller Division The Champion Award recognizes a Lead Defense Travel Administrator whose wisdom, guidance, and commitment to their Organiza/on DTAs has made a fundamental and long- - term posi+ve impact on their travel program. This year's recipient is Kyong Park for support of U.S. AFRICOM Systems and AccounBng Branch, Comptroller Division. Ms. Park is directly responsible for the successful execu8on her organiza8on s travel program, suppor8ng a 4- Star Headquarters and over 3,000 personnel conduc5ng US AFRICOM s cri5cal missions in StuBgart, Germany; the con(nent of Africa; Baumholder, Germany; and Intelligence personnel sta7oned at Royal Air Force Molesworth, England. US AFRICOM executes nearly $30M in official travel requirements annually. Ms. Park provides mentorship, training, support and guidance to a travel team of 150 approving officials, 25 FDTAs, and 15 ODTAs. Her dedica4on and full understanding of the Joint Travel Regula4on, DTS, and GTCC program contributed to the Command's efforts to build rela%onships with our African partner- na#ons through exemplary support for training events, conferences, and official visits. Kyong Park fully embraces her role as the Lead Defense Travel Administrator and mentor to 15 ODTAs. Ms. Park makes it a priority to stay in constant communica.on with her ODTAs, providing feedback on their performance and giving recommenda)on for their travel program improvements. Her inquisi&veness has allowed her to con&nue to grow personally and professionally. She is constantly honing her skills as a financial manager and a travel expert. Pictured: Ms. Kyong Park with Mr. Bill Mansell, DTMO Director (Con%nued on page 12) 11 VOL

12 Defense Travel Dispatch Spring 2018 Ms. Park's care and dedica/on to the ODTAs' professional development was evidenced by her implementa/on of a robust ODTA training program. This was a groundbreaking ini9a9ve in US AFRICOM s 10- year history. The training program adheres to commonly recognized academic standards by providing training objec4ves, lesson plans, and an assessment to measure students progress. The ODTA training program consists of a two- hour ini#al/annual ODTA training with a course comple#on cer#ficate and a graduaon ceremony hosted by a Tier II SES. The ODTA training program also includes monthly training mee;ngs covering a wide range of travel topics ensuring ODTAs are kept abreast of changes to travel policies and internal opera9ng procedures. Ms. Park s ini"a"ve to create this ODTA training program was highly lauded by her leadership and the headquarters staff at large. ODTAs con6nuously praised Ms. Park s efforts to provide this mentorship forum where they can con,nue to hone their travel management skills. Ms. Park fully believes in the train- the- trainer concept and is constantly ensuring her ODTAs are equipped with the tools and resources to run their own training programs. Addi0onally, she always finds 0me to visit other offices to provide one- on- one or group training tailored to the respec1ve customer's needs. In addi'on to her training program, Ms. Park established an organiza'onal e- mail box ensuring herself and back- up LDTAs can promptly respond to ODTAs requests for assistance. She is also establishing a DTS portal leveraging the newly created Command SharePoint Portal. She provides monthly updates to Directorate Chiefs of Staff and ODTAs with DTS metrics such as delinquency rates, voucher submission >meliness, and other official travel informa+on that needs to be relayed to the staff. Ms. Park provides mobile training support, making herself available to visit the Directorates personally and provide training to the staff as requested. She takes advantage of any open forum to disseminate DTS- related informa-on ensuring the staff has the latest guidance. THE ELITE: Space and Naval Warfare Systems Command System Center, U.S. Navy Pacific Travel Services Office San Diego, CA The Elite Award recognizes a local help desk team whose superior efforts resulted in con-nuous improvement and outstanding customer care. This year's recipient is the Space and Naval Warfare Systems Command System Center, U.S. Navy Pacific Travel Services Office. SPAWAR Systems Center Pacific s mission requires a significant amount of travel that would not be possible without the hard work and dedica(on of the Travel Services Office (TSO). The staff of seven is responsible for providing DTS help desk support, performing the func)ons of Organiza(onal Defense Travel Administrators (ODTAs), reviewing 100% of DTS vouchers prior to approval, Pictured (le% to right): Jackie Howard, Mr. Bill Mansell, DTMO Director, and Jennifer Sura-. performing the du/es of travel card Agency Program Coordinators (APCs), and genera/ng civilian PCS/TCS cost es#mates and orders. In FY 17, the team provided help desk support to 4,443 DTS users, reviewed an average of 1,640 vouchers monthly for accuracy and compliance with regula;ons, provided travel card support to 3,554 cardholders, and generated 102 PCS/TCS cost es:mates and orders. The Travel Services Office (TSO) has worked hard to streamline and standardize their processes including developing a 124- page desk guide that contains detailed procedures for nearly every (Con%nued on page 13) 12 VOL

13 Spring 2018 Defense Travel Dispatch func%on performed. Checklists have been implemented for mul6- step processes (for example, check- outs) for quality assurance. dra)s and standardized voucher return remarks are used whenever possible to ensure clear and consistent communica/ons with customers. TSO also u*lizes a database to automate the sending of Unsubmi(ed Voucher no$ces to travelers. All staff members have completed the DTS Travel Cer$ficate Program and a0end all TAC outreach calls to ensure they are up to date on the latest travel issues, changes and workarounds. All of these tools have helped to op.mize the performance of the Travel Services Office. Customer communica.on and informa.on availability is a priority for the Travel Services Office. TSO sends monthly travel advisories that cover current travel issues and any changes to DTS or travel regula5ons to All- Hands func*ons. Addi*onally, urgent issues are communicated through All- Hands s and are posted to the TSO and command blogs. TSO has created a comprehensive website that contains vital informa,on for employees on all aspects of travel at SSC Pacific. The travel card and DTS FAQ sec=ons are par=cularly helpful to customers. Through advisories, s, and the website, TSO strives to provide employees at all levels the latest travel informa,on in a clear and concise manner. In FY17, TSO made great strides to ensure every traveler and AO had all necessary training. More than 600 employees, in six loca/ons, a0ended classroom travel training in FY17. The team began with training at the new employee orienta.on in which informa.on is presented to introduce new employees to the Travel Services Office and provide informa2on on how to apply for a travel card and DTS account is presented. Every new SSC Pacific traveler takes command- specific travel card and travel regula1on training. This past year, TSO also offered a wide range of classroom training including Authorizing Official training, new traveler training, top travel issues training, travel policies/procedures training and civilian PCS training. During each training session, TSO discusses TRAX and the addi4onal trainings available. TSO has also posted all of the PowerPoint trainings to their website and has even included audio versions for some of those trainings. TSO works hard to ensure each employee has the informa3on needed to successfully complete their travel. The Travel Services Office answers an average of 16,000 phone calls and sends 23,000 s each month while maintaining the highest level of customer service. Random monthly surveys are conducted with TSO customers and consistently posi4ve feedback is received. The Travel Services Office is renowned command- wide for exceeding customer service expecta4ons. THE ICON: Naval Sea Systems Command, Naval Underwater Warfare Command Transportation of People Team The Icon is a military service major command or Defense agency team that has, with exemplary professional skill, successfully communicated and provided guidance for travel- - - related updates, plus facilitated a visible enhancement in travel program capabili1es for its subordinate sites. This year's recipient is Naval Sea Systems Command, Naval Underwater Warfare Command Keyport Division. The Naval Sea Systems Command (NAVSEA) Warfare Center (WC) - Transporta&on of People (TOP) Team is comprised of NAVSEA Headquarters (HQ) and WC travel personnel that oversee a travel program with over 28,000 travelers across the United States and other countries, who approximately 95,000 travel documents each year. Despite separa)on by geographic distance and )me zones, the team s extraordinary efforts to improve its travel program reflect their passionate commitment to NAVSEA WC mission, audit readiness, and its travelers. (Con%nued on page 14) 13 VOL

14 Defense Travel Dispatch Spring 2018 The NAVSEA WC TOP Team is commi4ed to mentoring, training, and networking. They share knowledge, work towards process standardiza)on, and employ an each one teaches one for success in DTS TOP programs. The NAVSEA WC TOP partnerships promote open communica+on and collabora+on through conference calls, direct , and knowledge sharing, which results in a superior level of customer service, strong program management, audit readiness, awareness of regulatory and systems changes, and compliance. The WC TOP Team created a peer- training forum for Pictured (le% to right): Kenneth Virtue, Regina Clayton- Roane, Susan Gardiner, Havalah Noble, Michael Moe, Mr. Bill Mansell, DTMO Director, Jonathon Young, Marina Zakharova, Maria Beach, Charlina Shelly con#nuous improvement and standardiza#on of processes. The team achieved a performance standard of excellence that resulted in collabora1ve improvements, standardiza1on for fiscal year end, and 1mely payment of Defense Travel System (DTS) en4tlements. The WC TOP Team works to stay abreast of DTS and Enterprise Resource Planning (ERP) system changes, the status of the major rewrite of Joint Travel Regula6ons, compliance issues, and audit readiness guidance. They put their customers first by con2nually sharing knowledge to address the needs of travelers and Approving Officials (AO). The WCs con8nue to promote reduc8ons in travel by stressing the importance of the obliga'on to exercise prudence in travel due to budgetary constraints and crea'on of new consistent travel processes. This year, the team held two events a face- to- face deep dive to develop common standard processes and a TOP Lean Event on Permanent Duty Travel (PDT). A key decision made at the face- to- face event was to covert all 10 WCs to the NAVSEA WC Enterprise Data Warehouse (EDW) DD577 Tool for genera=on and reten=on of DD577s. To accomplish this, the team developed a phased implementa6on plan, which paved the way for enhanced DD577 management and tracking of appointments, termina%ons, and training history. A NAVSEA LDTA also provides on- site assistance a)er an inspec,on to review and retrain where applicable. Also within the past year, the team successfully developed and implemented a Financial Improvement Audit Readiness (FIAR) TOP Internal Test strategy across NAVSEA and the WCs. The NAVSEA WC TOP team used its keen technical knowledge, crea1ve innova1on, and aggressive teaming to employ groundbreaking strategies for audit readiness with all 10 WCs synchronized during FIAR TOP Internal Lock- step Tes'ng. They developed a standard DTS and ERP strategy to ensure compliance and audit readiness, harnessing their diverse technical exper%se to develop common and simplified TOP business processes, and worked together to standardize interpreta(on of regula(ons. The NAVSEA WC TOP team celebrated numerous achievements this past year including TOP recommenda?ons for Just Do It changes; opera5onal efficiencies; best prac5ces for the DTS review process of authoriza5ons and vouchers; the development and implementa3on of strong process improvements; and the promo3on of mul$ple communi$es of prac$ce (COP) for communica$on, standardiza$on, and commonality. Efforts resulted in increased opera/onal effec/veness, business efficiencies, audit readiness, and improved customer service. (Con%nued on page 15) 14 VOL

15 Spring 2018 Defense Travel Dispatch This team s accomplishments are just a reflec4on of their passionate commitment to NAVSEA and Warfare Center travelers and the Navy s mission. THE PREMIER: David Ross, U.S. Naval Hospital Okinawa, Japan The Premier is an Agency Program Coordinator (APC) who demonstrates an extraordinary and exemplary commitment to cardholders and stakeholders through proac3ve educa3on, effec3ve communica3on, responsive customer service, and outstanding Program Coordina,on. This year's recipient is David Ross who works at the U.S. Naval Hospital Okinawa (USNHO). Mr. David Ross serves as the sole APC for USNHO s 1,700 staff members with an annual travel budget of $1,400,000. Execu-on of USNHO's travel card program is aligned with the Navy Bureau of Medicine and Surgery s (BUMED) policy and use of SOPs across the Navy Medicine enterprise and in full financial audit readiness compliance. Mr. Ross systema.c process in managing the command's GTCC program is evident throughout consistent metric compliance rates across the full spectrum of charge card management reports and in the following categories: (a) less than 1.5% travel card aging analysis report; (b) sustained compliance with monthly Financial Improvement and Audit Readiness (FIAR) reports; (c) up to 100% split- disbursement rate; (d) minimal Pictured: Mr. David Ross with Mr. Bill Mansell, DTMO Director ques%onable transac%on viola%ons; (e) full documenta%on of GTCC training requirements and follow up staff reminders; (f) 100% inclusion of DD- 577 documents for travel authorizers and voucher approvers; (g) trusted agent in handling sensi,ve staff related GTCC ma4ers. Mr. Ross led a mul.- disciplinary team (HR, finance, budget, accoun8ng, and travel experts) in developing an expedient process for foreign na0onal travel in alignment with government of Japan's labor and employment regula'on policies. These efforts eventually led to the development of Navy Medicine's foreign na9onal travel SOP and is used across the Budget Submi,ng Office (BSO)- 18 enterprise. He also developed a database repository of staff's training requirements and their due dates plus a trigger tool to remind for annual training updates. He also ins/tuted a periodic DTS/TDY road show to the organiza/on s branch clinics, where the experts are brought to the users and travelers making it less impac5ul on clinic opera6ons and pa6ent 6me. Addi$onally, he conceptualized and pioneered USNHO's "one stop- shop on- site GTCC applica-on" through the use of tablet technology. He leveraged the use of Wi- fi/cellular enabled ipads for customers applying for their GTCC. The one- stop shop captures the new staff member on site, at the point of check- in in comple*ng all the requirements for GTCC applica4on. This reduced the cycle 4me of receiving the GTCC by 28% and ensured a steady increase in GTCC issuance for all required personnel. The process was lauded by a recent Medical Inspector General's audit as a best prac3ce and will be in review for implementa3on across BSO- 18. David Ross provides top- notch customer service and is o0en recognized by MEDIG, Navy Audit Service, BUMED's FIAR Team, internal stakeholders and customers, and even visi8ng travelers from other commands and BSOs. He has devoted countless hours ensuring travel i"nerary, authoriza"ons, and vouchers are completed as outlined and in compliance with exis2ng policies. 15 VOL

16 Spring 2018 Defense Travel Dispatch The Value of Using Local Level Support If you have ever called the Travel Assistance Center (TAC), you know that the wait ;me to talk to an analyst can be long. To help mi-gate wait -mes, travelers and Authorizing Officials (AOs) should u#lize their local level DTS support prior to contac,ng the TAC. Most issues can be resolved by your Defense Travel Administrator (DTA) or local help desk. Leveraging your local support resources will: Lead to a faster resolu-on of your issue. Reduce the number of folks unnecessarily contac5ng the TAC; that will free up TAC analysts to assist DTAs in resolving more difficult issues that require technical assistance like stuck travel documents and back- end financial problems. Keep DTAs and local level help desk staff more up- to- date on the types of issues that travelers and AOs are encountering before they turn into bigger problems over &me. Below are some examples of issues that should be, or in some cases, must be resolved locally by an Authorizing Official, DTA or local travel help desk. Basic DTS ques-ons. The TAC receives many phone calls from personnel who are unfamiliar with basic DTS func%ons, such as how to start an authoriza%on or how to upload receipts to a voucher. Since the TAC never turns anyone away, you can imagine that these types of assistance requests can be quite -me- consuming, delaying ac+on on other assistance requests that require more technical knowledge. Resolu'on: Encourage travelers to u/lize the training materials in the Travel Explorer or on the DTMO website for help on DTS func.onality. Reserva'ons. The TAC is not a Travel Management Company (TMC), so they are unable to make official reserva&ons for your travelers. However, unknowing travelers s&ll contact the TAC every day trying to book their reserva&ons. Resolu'on: Inform your travelers that they should make their own reserva3ons in DTS. Or, if they need help with their reserva*ons (e.g., changing a reserva*on a2er a trip begins), they can contact your organiza*on s TMC help desk for reserva+on assistance, though it results in a higher TMC fee. DTS permission level or access requests. The TAC cannot issue permission levels, organiza7on access, group access, or read- only access to DoD personnel. Resolu'on: If you or someone in your organiza0on needs permission level or access assistance, you must contact the Lead DTA in your organiza-onal hierarchy. By encouraging your travelers, AOs, and fellow DTAs to exhaust all local help op9ons before contac'ng the TAC, you will get the help you need and help the TAC run more efficiently. To find your local level DTS support, go 16 VOL

17 "#"$%"&'()*"+&,%-)./0 "#$%&'()*+ Travel Managers in Action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