You Made a Difference award winners - September

Transcription

1 You Made a Difference award winners - September 04 October 2017 Katie Kent was called by a staff nurse from the neuro critical care unit (NCCU), as it was late on Friday evening and the team could not get hold of the child psychologist who they would normally seek for advice in the circumstances. Katie offered to come down to the Unit to assist and the empathy she showed towards the child so impressed her colleagues on NCCU that they nominated her for a You Made a Difference award which impressed the judges. Image not found You file:///srv/bindings/5bb8e2da0f5145a7b3aed275994c0135/code/sites/default/files/katie%20kent.jpg Made a Difference winner Kent surrounded by colleagues The nomination said: I am a Staff Nurse from NCCU and on the day I met Katie, we were withdrawing care from one of our patients. The patient had been in a terrible accident, and had a young daughter who wanted to say goodbye to her mother. As it was a Friday evening, we could not get in contact with a Child Psychologist, so we contacted C3 for advice. Katie offered to come down to the Unit and assist. Having worked with children for some time, she felt comfortable speaking to the child and kindly offered to guide the young girl through the process of seeing her critically unwell mother and saying goodbye. Her kind-hearted attitude, empathy and good nature towards this child made this terrible experience far more bearable for both the patient s family and NCCU staff. She is a credit to the organisation and we cannot thank her enough for her kindness in this difficult situation. Having trained at University of Hertfordshire, Katie secured her first staff nurse post on Ward D2 in In 2009, she decided to expand her knowledge and experience by moving to Ward C3 as a Band 5 nurse. Page 1

2 Katie has been keen to develop her role, undertaking the HDU and mentorship courses and she is a link trainer for Moving and Handling Last summer Katie successfully gained a 12 month secondment to a Band 6 training post. During this secondment she has had the opportunity to lead a small team of staff, which also enabled her to develop her leadership skills on the ward. Carl an utmost deserving winner Carl Whiffen was a very deserving winner of a You Made a Difference award for September for his passion and commitment to improving patient care. Carl has worked for the Trust since 2007 but in that time he has had to battle a brain tumour, undergoing several operations which resulted in him having to learn to walk, balance and coordinate again. When he was fit enough he returned to work as a part-time technician in sterile services and, in October 2014, he returned to his love of working on the wards as a healthcare assistant on G3. Carl still faces challenges as he has a number of disabilities that impact on his day-to-day work and home life, but always shows enthusiasm and is a very valuable member of the team. A dementia champion, having undertaken additional training from the Alzheimer s Society, he is an excellent role model and has worked hard to make improvements on the ward, such as bay nursing and an on-going project of upgrading the bathroom facilities. Carl received the award from two stellar nominations, one of which came from a family member of a patient he cared for. I would like to acknowledge the fantastic care received when my Grandfather was on G3 and in particular a special mention to Carl, who looked after him with the utmost care, compassion and understanding, the nomination said. He always went the extra mile to make my Grandfather more comfortable it was the little things, such as bringing him a mug instead of plastic cup, which made him feel more at home. Carl also offered to travel with my Grandfather to the nursing home at the end of one Page 2

3 of his shifts so that he could make the journey with someone he recognised. I am astounded at the care and compassion he has shown my Grandfather and would like that to be recognised. He is the most fantastic member of your team outstanding! The other nominations for September were: Dario Adelfio, Staff Nurse, MDU 3 For trusting your professional judgement and the positive impact your actions have on patients and their families Rosie Allsop, Physiotherapist, Physiotherapy For your communication and rapport with staff and patients Edward Banham-Hall, Consultant, EAU 5/ Acute Medicine For being proactive in ensuring that your patients are advocated for Paola Barbieri, Medical Secretary, Clinical Oncology For all your assistance when your team needed it Ivy Bell, Junior Sister, Ward A5 For going above and beyond and always demonstrating the Trust Values Jane Boreham, Pre-Assessment Nurse, Pre-Assessment Unit x3 nominations For always putting your patients, colleagues, and fellow workers first For your leadership and management without compromising patient care For being a fantastic teacher and role model for staff at all bands Jacques Bowman, Patient Safety Coordinator, Safety & Quality Support For your hard work and support on the '7 Day Survey' Sam Brady, Epic Application Analyst, Information Management and Analysis For your hard work and helpfulness within the department Tracy Brooke, Ward Clerk, Infectious Diseases For your quick thinking, knowledge and problem- Page 3

4 solving Wendy Bryant, Unit Leader, Pre-Assessment Unit For your positive outlook, treating everyone as individuals Richard Butler, Assistant Patient Safety Coordinator, Safety & Quality Support x2 nominations For supporting your colleagues and encouraging inter-professional activities Martin Churchman, Ward Clerk, Ward D6 Neuro For your willingness to help and cheerful manner Emma Cooke, Physiotherapist, Physiotherapy For always going above and beyond for your patients Isabel Dos Santos Carvelho, Recovery Support Worker, Main Theatres/ATC Recovery For the dedication to your colleagues and ensuring equipment is available and accessible Stephen Farrell, Consultant, Paediatric Surgery For being a role model to colleagues and showing the Trust Values Rebecca Fielding, Staff Nurse, Ward A5 For putting your staff and patients first and keeping a hectic ward calm Claire Fullbrook, Sister, Emergency Department For supporting your patients during a very difficult time, showing respect and dignity Cristina Garcia-Sueiro, Junior Sister, Ward M4 For stopping at nothing for excellent service provision Debbie Goddard, Staff Nurse, Ward F3 For inspiring staff and making them feel appreciated Jack Gooding, IT Project Support, Information Technology For your brilliant IT support and being knowledgeable, helpful and friendly Chloe Greenstock, Recovery Support Worker, Main Theatre Recovery Page 4

5 For keeping calm and your professionalism in emergency situations Louise Hutt, Sister, Ward G6 For the smooth running of your ward and support to your team Andrew Irvine, Assistant Patient Safety Coordinator, Safety & Quality Support For always supporting your colleagues Darcy Isaacson, Student Nurse, Ward D8 For inspiring your colleagues with exemplary care Amy Keeble, Recruitment Administrator, Division A Management For your excellent administrative support Eririni Kolokouri, Staff Nurse, Ward M4 For the prompt arrangement of a discharge and your caring attitude Paul Layzell, Porter, Portering Services x5 nominations For always making time and building rapport with patients and colleagues For being polite, friendly and helpful at all times Daniela Magina, Staff Nurse, Ward M4 x2 nominations For always ensuring patients are comfortable and supported For your hard work and happy nature Ivana Margicinova, Healthcare Assistant, Ward L4 For being hard working and having a kind heart For always supporting your colleagues and patients x3 nominations Jill Matthews, Healthcare Assistant, Vascular Access For the dedication to your patients and your empathy Cecilia Mbudaya, Staff Nurse, Main Recovery For supporting your colleagues through an emergency situation Page 5

6 Maria Mendes, Junior Sister, Ward C8 For ensuring patient safety is always the main priority Brendan Murrill, Charge Nurse, Emergency Department For going above and beyond to supporting your patients during a very difficult time, showing respect and dignity Kim Newman, Healthcare Assistant, Ward D8 For always supporting your patients with their needs Jagtar Nijjar, Honorary Clinical Fellow, Clinic 5 Rheumatology For your thoroughness and professionalism and for your patients care and respecting their views Leah Pearson, Divisional Lead Administrator, Pathology General For supporting your team and ensuring they had all settled in Dan Pennick, Specialist Biomedical Scientist, Diagnostic Haematology For consistently providing a high level of training Loran Porter, Children's Services - Recruitment Administrator, Division E For being proactive and the dedication to your role Charlotte Powell, Staff Nurse, Ward D6 Neuro x2 nominations For always putting the needs of your team and patients first For encouraging a patient Eleanor Raine, Healthcare Assistant, Staff Bank (Ward L2) For your hard working and knowledgeable approach and being proactive Page 6

7 Jesus (Don) Ramos, Staff Nurse, Ward A5 x3 nominations For your professionalism and caring approach towards your patients For your willingness to help and your polite and professional manner Robert Repassy, Carpenter, Estates & Facilities For the dedication to your job and going the extra mile Charlotte Robinson, Healthcare Assistant, Ward F3 For being an asset to your ward through your helpfulness and kindness Dorothy Russell, Physician Assistant, Phlebotomy For responding to your patients needs and going above and beyond to ensure safety Kathryn Schaschke, Junior Sister, Ward G5 Transplant Unit For supporting and encouraging your students Wendy Scrutton, Team Leader, Outpatients Services For your dedication to helping patients and supporting them Gail Shaw, Staff Nurse, Staff Bank For your high standards of care and making your patients feel special Amy Shayle, Paediatric (Resp) Psychologist, Paed (Resp) Cardiology For the crucial impact you have made since joining the team Paul Srahan, Project Manager, Division A Management For your support in audit activity and ensuring data is submitted effectively Page 7

8 Karen Steward, Midwife, Delivery Unit, Rosie For inspiring your patients with your care and communication skills Rachel Strippoli, Postal Courier, Post Room For supporting colleagues to ensure parcels are delivered safely Dolores Tendero-Ropa, Staff Nurse, Ward M4 For your knowledge and humour, making the experience more enjoyable for patients Jayne Thickett, Junior Sister, Ward D8 For the continuous support you give to your team Megan Thomas, Junior Sister, ICU For taking the time with patients and their relatives to explain all aspects of care Giles Thorpe, Director for Clinical Quality, Safety & Quality Support For great leadership and supporting your team Alison Trehearn, Trainer/Facilitator, Learning and Development For supporting colleagues through difficult times and exemplifying the Trust Values Anastacia Tsyben, Foundation House Officer, Ward A5 For reassuring relatives about treatment plans and explaining all options Dennis Ventura, Junior Charge Nurse, Ward D9 For your work ethic and ensuring new colleagues are settled in well Claire Ward, Mental Health Specialist Nurse, Safeguarding Team For always going the extra mile for your patients, relatives and staff Karen Wheatley, Healthcare Assistant, Ward R2 Page 8

9 For helping your patients recover as quickly as possible Page 9