TEAMBUILDER. Autumn Day. Volunteers Needed! Masonic Village at Elizabethtown Employee Newsletter Sept. 8, 2017

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1 TEAMBUILDER Masonic Village at Elizabethtown Employee Newsletter Sept. 8, 2017 Autumn Day Volunteers Needed!

2 Autumn Day 2017 Sat., Oct. 21, from 10 a.m. - 4 p.m. (rain or shine) Autumn Day is an open house for Pennsylvania Masons, their families and friends. Masonic Village staff and their families are invited! Assistance is needed with tours, parking, refreshment stands, fruit sales and information stands. To help, please contact your department director or Bev Sweigart, chief administration officer, at ext or bsweigar@masonicvillages.org. Wellness Fair - TODAY! Education and Awareness has its Rewards Attend the Wellness Fair on Fri., Sept. 8, from 9 a.m. - 4 p.m., in the Masonic Health Care Center s Roosevelt Assembly Room, and earn a $50 gift card for participating. Each employee will receive a punch card and will need to visit a designated number of booths and return the completed card to the information stand in order to earn the incentive. Booths will feature representatives from Masonic Village and dozens of local associations, each offering information and screenings to benefit you and your family s health and wellness. They include: Masonic Village Wellness Committee Spiritual Services Department Environmental Services Department White Family Dental Masonic Village Safety Committee Employee Assistance Provider Masonic Village Farm Market Healing Touch Alzheimer s Association Lancaster Hematology Oncology genetic survey for cancers American Lung Association American Heart Association Centurion Bank Wheatland Federal Credit Union Peoples Bank Blood pressure screenings Balance screenings Mental health screenings Healthy cooking demonstration Information about aromatherapy, nutrition, vision and diabetes Attend before or after your shift, during your lunch break or check with your supervisor to participate during work hours.

3 New Employees! Abigail Alspaugh, orchard assistant Abbey Aston, nursing assistant Danielle Babb, LPN/charge nurse Brett Baker, catering server Jaliyah Clemons, dining attendant Skylynn Coble, server Ernest Corson IV, maintenance mechanic I Zachary Duncan, dining attendant Jessica Fey, occupational therapy assistant Brendan Heisey, orchard assistant Erin Helton, nursing assistant Alyxandra Hendrie, nursing assistant Emily Kriner, orchard assistant Amanda Matta, nursing assistant Lily Oltmans, orchard assistant Flu Vaccination Schedule It is time for the mandatory flu vaccine! We need you to help keep residents, volunteers and coworkers flu-free. Those who have opted out from receiving the flu vaccination will need to wear a mask during flu outbreaks. When you plan to receive your vaccine, remember to wear clothing with short sleeves, and if you are 65 and older, please communicate that to the person administrating your vaccination. If you need to be exempted from receiving the vaccine due to medical or religious reasons, you will need to complete the Medical Exemption Form or the Religious Exemption Form. Wed., Oct. 4 8 a.m. - noon, 1-3 p.m. Brossman Salon II Cynthia Pautler, physical therapist Elizabeth Reiner, nursing assistant Julie Rohrbaugh, nursing assistant Meghan Schaefer, nursing assistant Jordan Scully, nursing assistant Allison Sheffer, nursing assistant Samantha Shutt, orchard assistant Jeffrey Snyder, Hospice chaplain Natasha Steward, nursing assistant Megan Vascellaro, occupational therapist Brianna Wahosky, nursing assistant Britney Walmer, server Isaac Weidler, busperson Alyssa Wolfe, nursing assistant Fri., Oct a.m. - noon, 1-4 p.m. Clinics Building Conference Room (Third floor) Mon., Oct a.m. - noon, 1-4 p.m. Clinics area (First floor) Wed., Oct a.m. - noon, 1-4 p.m. Clinics area (First floor) Thurs., Oct 19 8 a.m. - noon Keystone Room, Clubhouse Sat., Oct a.m. Clinics Building Conference Room (Third floor) Wed., Oct a.m. - noon, 1-4 p.m. Clinics area (First floor) Sat., Nov a.m. Clinics Building Conference Room (Third floor)

4 Lancaster Barnstormers Masonic Village Employee and Family Days Employees and residents can receive two FREE tickets to a Lancaster Barnstormers Game. This offer is for games on Sept. 12, 13 and 14. If you are interested visit the Two Dudes Box office and present your Masonic Village employee identification. Any additional tickets will be offered at a discount of $6. Games start at 6:30 p.m., with gates opening at 5:30 p.m. For more information regarding box office times, directions and schedule information, visit the Lancaster Barnstormers' website. 60-Day Exercise Challenge 10 MINUTES = $0.10 Starting Sept. 1 - Oct. 31, Baird Wellness Center members may log their exercise minutes at the wellness center to benefit Masonic Village Hospice. For participating, you will be entered to win a $100, $50 or $25 Visa gift card. A drawing will take place every two months. In partnership with the Ackroyd Family Foundation.

5 The Boutique Special Sale The Boutique is the clothing store here on our campus which is open to residents, staff, retirees and registered volunteers. The Boutique accepts new and gently used clean clothing and accessories. Funds collected support our programs here at Masonic Village, furthering our Mission of Love. On average, approximately 500 items of clothing are sold each month, including casual and dress clothes, jackets and coats, scarves, handbags and shoes. Check back often for just the right things to update your wardrobe. The Boutique has been temporarily relocated during the Grand Lodge Hall renovation. It is located just up the ramp from Three Loaves Café through the automatic doors and straight down the hallway. The store is on the left. Hours Mon. - Fri., 8:30-10 a.m. Tue., Wed., Thurs., 1-2:30 p.m. Tue., 3-4:30 p.m. SALE! Special sale on men s clothing and accessories, Fri., Sept. 8, and Mon., Sept. 11, from 1-3 p.m. Find suits, sport coats, ties, dress and casual shirts, sweaters, slacks, belts and suspenders. Volunteers will be on hand to assist you to find just the right things to keep you comfortable and in style. Farm Market Days The last Farm Market Day was held in the Masonic Health Care Center was on August 18. A total of three Farm Market Days occurred for Masonic Health Care Center and Freemasons residents, employees, volunteers and visitors. The Farm Market will be donating $451 to the Arline Hughes Caring Fund from the proceeds of the hot dog and corn on the cob sales. The grand total of hot dogs sold at the 2017 Farm Market Days was 352! The Therapeutic Recreation department appreciates everyone s assistance as this is a program that requires multiple teams working together. High fives go out to the following teams for their efforts in assuring the Farm Market Days were ready to go: Farm Market, Housekeeping, Culinary Arts Center and Therapeutic Recreation. There are many roles to fill during the three hours the Farm Market is open, and many employees filled those roles from all parts of the campus - too many to list, so we say, Thanks!

6 OD & T Classes To schedule the OD&T classes, contact Todd Weitzel, OD&T administrative assistant, at ext All classes are listed in the Course Catalog on the Intranet and are held in the Masonic Health Care Center s Washington 1 Classroom, unless otherwise noted. To receive credit, attendance forms must be filled out completely and legibly. 3 P s of Communication Wed., Nov. 1 (8 a.m. - 4 p.m.) Achieve a Healthier You Wed., Dec. 20 (1:30-2:30 p.m.) Addressing Poor Performance Wed., Dec. 6 (8 a.m. - noon) Networking for Enhanced Collaboration New Class Thurs., Oct. 19 (8 a.m. - noon) Orientation to Our Culture I Wed., Oct. 25 (8 a.m. - 4 p.m.) Tues., Oct. 31 (8 a.m. - 4 p.m.) Tues., Nov. 28 (8 a.m. - 4 p.m.) Annual Abuse Awareness Tues., Oct. 24 (9:30-10:30 a.m., 1-2 p.m., 2:30-3:30 p.m., 9:30-10:30 p.m., 10:30-11:30 p.m., 11:30 p.m. - 12:30 a.m. (Wed., Oct. 25) Behavioral Approach with those Living with Dementia and Cognitive Impairment New Class Mon., Oct. 2 (8 a.m. - noon) Coaching Supervision Two-day course, you must attend both days. Wed., Oct. 4 (8 a.m. - 4 p.m.) Wed., Oct. 11 (8 a.m. - 4 p.m.) Coaching Supervision 1-Hour Refresher You must have attended two-day course. Thurs., Nov. 30 (9:15-10:15 a.m. or 2:15-3:15 p.m.) Communicating with Impact Tues., Dec. 5 (8 a.m. - noon) Hand in Hand Thurs., Sept. 28 (8 a.m. - 4 p.m.) Wed., Nov. 29 (8 a.m. - 4 p.m.) Lunch & Learn: Blood Pressure Tues., Oct. 10 (Noon - 1 p.m.) Managing Your Healthcare and Living Well Wed., Nov. 8 (1-2 p.m.) Pocket Full of Posies A Stress Relief Seminar Tues., Oct. 3 (1-2 p.m.) Question, Persuade, Refer (QPR) Mon., Sept. 25 (8-11 a.m. or 1-4 p.m.) Wed., Dec. 13 (8-11 a.m. or 1-4 p.m.) Resident Advocate Training Wed., Sept. 20 (8 a.m. - noon) Wed., Oct. 18 (8 a.m. - noon) Wed., Nov. 15 (8 a.m. - noon) Wed., Dec. 20 (8 a.m. - noon) Stroke Education New Interactive Class Wed., Sept. 27 (1-2 p.m. or 2:30-3:30 p.m.) To schedule the following CPR classes, contact Diana Sarver, CPR training center coordinator, ext Basic Life Support Provider (CPR) Tues., Sept. 12 (11:30 a.m. - 3 p.m.) Mon., Oct. 9 (5:30-9 p.m.) Mon., Oct. 23 (11:30 a.m. - 3 p.m.) Tues., Nov. 7 (11:30 a.m. - 3 p.m.) Tues., Dec. 12 (11:30 a.m. - 3 p.m.) Heartsaver First Aid Mon., Sept. 11 (11:30 a.m. - 3 p.m.) Mon., Nov. 6 (11:30 a.m. - 3 p.m.) Mental Health First Aid (MHFA) Thurs., Nov. 16 (8 a.m. - 4:30 p.m.) Half-hour provided for lunch.

7 What's Ahead for Masonic Villages by Cindy Phillips, executive director Earlier this year, we spent considerable time on the development of strategic plans for each of the Masonic Village campuses. The retirement living, skilled nursing and personal care industries are changing rapidly, and while it is very difficult to plan too far into the future, we are being proactive in our preparation for the various shifts that will clearly impact us and our ability to sustain our Mission. This article is the first in a series where I will explain the changes likely to impact our campus and highlights of our strategic initiatives designed to both enable us to continue providing residents the care and lifestyle they deserve and to remain a leader among our peers. Congratulations! Starting with skilled nursing services, which includes the Transitional Care Unit (TCU) and therapy services, here are the key drivers of change: We are getting more complex residents to care for and many with severe, or multiple chronic conditions. Our challenge is while our residents' needs are rising, our reimbursements are decreasing. With labor as the largest cost component, managing overtime and payroll budgets will continue to be a priority in all departments. The greater emphasis on quality measures and Centers for Medicare and Medicaid Services (CMS) Star Rating is a reality today and in the future. We ve done a terrific job in the last 18 months achieving five stars in quality measures, and reaching four stars as an overall rating. This gives us leverage in important negotiations with hospital systems for higher bundled payments and shared savings programs. While overall occupancy in the Masonic Health Care Center is a stable 96-97%, we are seeing a decrease in our TCU occupancy. Why? Because hospitals are discharging 40% fewer patients to skilled nursing facilities and instead, sending them home. Additionally, Medicare Advantage plans and other insurance programs are pushing for shorter lengths of stay, so patients are being discharged almost 50% sooner. These trends are impacting staff in the TCU and therapy services, so we must find new ways to leverage our experienced staff and newly renovated therapy space. Another critical financial component of sustaining our Mission is payer mix. Currently almost 60% of our 453 nursing residents are on Medicaid. With our Medicaid reimbursement at about $250/day, our Masonic Health Care Center staff provided $15 million worth of free care in We ve always prided ourselves in doing this as part of our Mission, but with Managed Medicaid coming in , we expect that level of charitable care to reach unsustainable levels. Last, and most important, staff recruitment and retention continue to be a critical part of our future. We have done more hiring in the last two years than is normal for us. The available and qualified candidate pool is shrinking, and we are experiencing higher turnover in the first 12 months of employment. This is predicted to only get more difficult in the next decade, so our hiring process and how we welcome and orient new staff will be vital to our success. So what do the next few years look like? We are looking at strategies to ensure all Mission dollars are spent serving the core campus and our Masonicaffiliated community in the most cost effective way. Here are just a few things we will continue to examine for ways to prepare us for the changes above: Determine the right mix of traditional skilled nursing, TCU and memory care beds to serve our Mission Re-negotiate contracts with insurance payers to maximize revenue for skilled nursing stays Continue looking for ways to limit costs to the provide same quality care Shift our payer mix to a better balance of private pay vs. Medicaid to keep us financially able to provide our quality services to those who can no longer pay for them Aggressively work with hospital systems (Lancaster General Hospital, Hershey Medical Center, Pinnacle, Wellspan, Geisinger, etc.) and develop mutually beneficial partnerships to creatively work together and serve our communities It is not an easy path forward, but we are a strong team. We are an organization that gets ahead of the curve, and I have no doubt we will continue to adapt and find ways to sustain our Mission!

8 Simple Pleasures Warming the Soil through Culture Change will be a monthly segment in the Teambuilder, brought to you by the Culture Change Visionary Group. It will offer employees the opportunity to continue to learn and refresh their knowledge of creating a culture of aging that is life-affirming, satisfying, humane and meaningful. The principles of the Eden Alternative, along with other culture change viewpoints such as the Pioneer Network, will be the base from which information is shared. Dynamic and passionate individuals can, and often do initiate and achieve incredible changes in the organization (Management Aug 2017, p. 45). A way to affect change is through providing simple pleasures which make a difference. In the everyday hustle and bustle called work, we each have a unique opportunity presented to us. You may be asking, how or why? The answer is simple, and it is because we work with human beings whether it be a resident, a co-worker, a manager, a volunteer, a visitor, etc. Pleasure is defined as a feeling of happiness, enjoyment or satisfaction. Therefore, a simple pleasure is something or someone that causes a feeling of happiness, enjoyment or satisfaction. Question: Can a simple pleasure make us happier? Indeed they can, according to Gretchen Rubin, the author of The Happiness Project and Happier at Home. It s not life changes like a new house or a fancy car that makes the most impact, but sometimes little things like the smell of an orange, cool side of a pillow, favorite candy bar, puppy kisses or fresh air, etc., that gives the biggest happiness boost. Of course, simple pleasures aren t universal, so one person s pleasures won t necessarily bring the same boost of happiness to others. What are some of your simple pleasures? Do you know what some of your resident's or co-workers' simple pleasures are? Everyone in life prefers to feel happiness, enjoyment and satisfaction. Let s all learn our residents' and co-workers' simple pleasures and randomly deliver that simple pleasure during our work. Imagine you learn that a resident s simple pleasures is having a fresh tomato sandwich with Hellman s mayonnaise. Go the next step and bring them that tomato sandwich using a tomato from your garden and of course Hellman s mayonnaise. The Resident will feel happiness and enjoyment all because you gave them one of their simple pleasures in life. Workday 29 is Here! Upgrade Scheduled Unavailable Time Timeframe: Friday, Sept. 8 (late evening) Saturday, Sept. 9 (mid-day). During the upgrade timeframe, Workday may be unavailable. If you are unable to log into Workday, please try again at a later time. New User Experience For desktop computer users, Workday 29 brings a new look to your Worker profile! The information is now grouped similarly to how you view it in the Mobile App. Workday s goal is to provide a unified experience across all of the different ways you access your Workday information. Recovery Assistant This new feature will allow you to resume a task in the event you timed out or closed out of your Workday session (this is different than signing out). This is NOT an auto-save feature - if you entered any data in the Workday task, it is NOT guaranteed that the same information will be there when you return. In addition, it is not going to save every task you started. The Recovery Assistant should only be used as a helpful tool, and not as a replacement for doing the task correctly the first time. To use the Recovery Assistant, click on "Name (cloud icon)" in the upper-right. In the menu, look toward the bottom for "Recovery Assistant." Click on it to see where you can return to a previous task. Click on the task to return to it. Kronos Previously, you were asked to go to Workday to view your Paid Time Off. A completed Payroll run was necessary before you could see your updated balances. Now, the new Kronos system is able to provide an up-to-date Paid Time Off balance! Workday will only receive the balances from Kronos and show those balances. As it has been communicated before, please use Kronos to access your up-to-date information. Background Enhancements Workday is committed to making improvements and optimizations to make their product better for you the customer. Masonic Villages is committed to taking those improvements and optimizations and making them meaningful for our employee community. Most of the changes in Workday are not visible, but the Masonic Villages Workday Team is working on making those changes integrate seamlessly.

9 Land Classes Baird Wellness Center, ext Aquatic Classes Feel Good Workout FREE Trial Classes! Sept. 12, 19, 26 Tues., Oct Dec. 12 1:15-2 p.m. Brossman Ballroom, Salon I Registration: Sept Oct. 6 Rhythmic Fitness Fusion FREE Trial Classes! Sept. 12, 19, 26 Tues., Oct Dec. 12 2:15-3 p.m. Brossman Ballroom, Salon I Registration: Sept Oct. 6 Splash Bash! Fridays 7:30-9:30 p.m. Sept. 22 Swim for free. Show your employee badge to the lifeguard and sign in. Only employees, employee spouses and employee dependants are eligible. Dependants include children, step-children and/ or court-ordered eligible foster children, birth to age 26. Learn to Swim Preschool Saturdays Sept Nov. 18 (No class Oct. 21) 9:10-9:40 a.m. Preschool I (Ages 4-5) 9:45-10:15 a.m. Preschool II (Ages 4-5) Patton Pool Registration: Aug Sept. 18 Cost: $60 Learn to Swim Saturdays Sept Nov. 18 (No class Oct. 21) Level I: 10:20-10:50 a.m. Level II: 10:55-11:25 a.m. Level III: 11:30 a.m. - 12:10 p.m. Level IV/V: 12:15-12:55 p.m. Patton Pool Registration: Aug Sept. 18 Cost: $60 Parent & Child Aquatics Saturdays Sept Nov. 18 (No class Oct. 21) Parent/Child (6-24 months) 8-8:30 a.m. Parent/Child (2-3 years) 8:35-9:05 a.m. Patton Pool Registration: Aug Sept. 18 Cost: $60 Are You Adventurous? Wednesdays and Fridays Sept. 6 - Oct. 27 Baird Wellness Center 9-9:30 a.m. and 4:30-5 p.m. $5 per class Do you enjoy challenging yourself mentally and physically? Then you will enjoy our Adventure Challenge this fall. Join us for challenging outdoor activities or inside activities due to inclement weather. You will be challenged in ways you never imagined. Pre-registration at the Baird Wellness Center is required weekly. Registration for each week s class will end on the Monday of that week. For more information, contact the Baird Wellness Center at ext

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11 Benefit Meetings Scheduled Know Your Benefits for 2018 It s time to communicate the 2018 benefits changes, so make sure you are in the know. You may even win a PRIZE! We will be discussing the 2018 benefit changes, along with a review of our newest medical Plan C and HSA benefit. Plan to attend one of these important benefit meetings as this communication will not be part of the Village meetings held later in the year. Meetings will last approximately 45 minutes. As a courtesy, check with your supervisor and or department manager to see which meeting times works best for you. Tues., Sept :15 a.m., Deike Auditorium 12 p.m., Deike Auditorium 2:30 p.m., Deike Auditorium 3:30 p.m., Deike Auditorium 9 p.m., Roosevelt Assembly Room 11:15 p.m., Roosevelt Assembly Room Thurs., Sept a.m., Roosevelt Assembly Room 8:15 a.m., Roosevelt Assembly Room 9:15 a.m., Roosevelt Assembly Room 10:30 a.m., Roosevelt Assembly Room 11:30 a.m., Roosevelt Assembly Room Mon., Sept. 18 7:30 a.m., Keystone Room 10:30 a.m., Keystone Room 11:30 a.m., Keystone Room 2:30 p.m., Deike Auditorium 9 p.m., Roosevelt Assembly Room 11:15 p.m., Roosevelt Assembly Room Fri., Sept. 29 8:15 a.m., Deike Auditorium 9:15 a.m., Deike Auditorium 11 a.m., Roosevelt Assembly Room 3 p.m., Washington 1 Classroom Cindy Phillips, executive director, invites you to attend her WHY meetings to find out about things happening on our campus and to get answers to questions you may have. Oct. 18, at 11:30 a.m. in the Keystone Room - James Buchanan Nov. 7, at 8 a.m. in the Deike Auditorium - Freemasons Cultural Center Nov. 15, at 10 a.m. in the Village Café - Masonic Health Care Center No meeting in December

12 Masonic Village Farm Market Masonic Village peaches and Zestar!, Ginger Gold, Summer Rambo and Honey Crisp apples are available, as well as local sweet corn, lettuce, ripe red tomatoes, sweet cantaloupes and seedless watermelons. Follow the Farm Market on Facebook for weekly specials. Pick-your-own apples and peaches, Mon. - Sat., 9 a.m. - 3 p.m., Sun., noon - 3 p.m. Summer & Fall Hours: Mon. - Sat., 9 a.m. - 5 p.m., Sun., noon - 4 p.m. Orchard View Café Featured ice cream flavors are peaches and cream and java cookies. Featured sundae is peach streusel with fresh peach pureé. Summer & Fall Hours: Mon. - Thurs., 11 a.m. - 5 p.m., Fri. - Sat., 11 a.m.- 6 p.m., Sun., noon - 6 p.m.

13 Mission Statement Our not-for-profit caring communities and services assist individuals, families and children in realizing their potential and enjoying the highest possible quality of life through the traditions of Freemasonry. Teambuilder Submissions & Questions: , ext or The Elizabethtown Teambuilder is published biweekly by the Public Relations Department. Reporting Violations Masonic Village has established a compliance hotline through Lighthouse Services, Inc., to report fraud, unlawful, unethical and other types of improper behavior. Employees may contact Lighthouse Services by using the contact information below. Such reports may be made confidentially and anonymously. Toll-free: reports@ lighthouse services.com (Must include company name with report.) Masonic Villages is a Member of LeadingAge, LeadingAge PA, Kairos Health Systems, MCSA.