COUGAR CARD ADVISORY COMMITTEE CCAC OCTOBER 27, 2017

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1 COUGAR CARD ADVISORY COMMITTEE CCAC OCTOBER 27, 2017

2 UNIVERSITY OF HOUSTON COUGAR CARD OFFICE - ORGANIZATION CHART EMILY MESSA ASSOCIATE VC/VP OFFICE OF ADMINISTRATION ESMERALDA VALDEZ EXECUTIVE DIRECTOR, UNIVERSITY SERVICES DEBORAH DAVIS DIRECTOR, COUGAR CARD TRAMAINE JOHNSON MANAGER, COUGAR CARD DANIELLE STEBER KAREN MAGGI CUSTOMER SERVICE REPRESENTATIVE 2, COUGAR CARD PROGRAM COORDINATOR, COUGAR CARD TUONG HO (UIT) MGR, ENTERPRISE COMPUTING GREG JONASON APPLICATIONS DEVELOPER YUN CUI APPLICATIONS DEVELOPER HELILI TORRES NON-COLLEGE WORK STUDY BRYAN HO NON-COLLEGE WORK STUDY AMINE HANNA NON-COLLEGE WORK STUDY

3 WHAT IS THE COUGAR CARD? THE OFFICIAL ID CARD FOR THE UNIVERSITY OF HOUSTON

4 WHY DO I NEED A COUGAR CARD? YOUR COUGAR CARD IS USED FOR A VARITY OF PURPOSES: MEAL PLAN AND COUGAR CASH (SWIPE CARD FOR MEALS AND COUGAR CASH USAGE) ACCESS TO BUILDINGS/REC & WELLNESS CENTER/SPORTING EVENTS FLEX ACCOUNT YOUR CAMPUS DEBIT ACCOUNT/ADD $$ TO ACCOUNT TEST TAKING BARNES & NOBLE AND COUGAR BYTE DISCOUNTS PRINTING EVERY SEMESTER STUDENTS, FACULTY, AND STAFF RECEIVE FREE PRINTING PRIVILEGES IN MD ANDERSON LIBRARY (1 ST FLOOR) = $7.50 (STUDENTS, FACULTY, AND STAFF) INFORMATION TECHNOLOGY COMMONS IN RESIDENTIAL PRINTING LABS = $7.50 (STUDENTS) LIMITED COLLEGE SPECIFIC PARTICIPATING LABS = $ DETERMINED BY EACH LOCATION

5 What services do we offer? COUGAR CARD OFFICE Wireless Readers - Are you having an event and would like to digitally track attendance? We have Wireless Cougar Card readers/card swipes that may be rented annually or per each event by the UH community. We provide training to use the devices and your attendance report after the event. UH Guest Cards Do you have a non-uh Group that needs access to cougar card services? Guest Cards are available for purchase and can be loaded with any amount of money to Flex Accounts. Housing Summer Guest Cards are available for purchase and can be loaded with camp meals and Flex Accounts.

6 COMMUNICATION AND OUTREACH Online Photo Submission Contest Student Resource Fairs New Hire Orientation Faculty and Staff Campus Jobs for Coogs Job Fair

7 WHAT IS A FLEX ACCOUNT AND HOW DO I GET ONE? A Flex Account is a campus debit account! Flex Account funds are restricted to on campus purchases ONLY. Flex Accounts are assigned to all actively enrolled students and actively employed faculty and staff. Deposits can be made online through AccessUH or in person at the Cougar Card Office using cash or credit card.

8 WHERE CAN I USE MY FLEX ACCOUNT? BARNES AND NOBLE CAMPUS BOOKSTORES MARKET (CAMPUS CONVENIENCE STORES) CAMPUS EATING ESTABLISHMENTS COMPUTING/PRINTING LABS PLEASE VISIT OUR WEBSITE FOR LIST OF LOCATIONS THAT ACCEPT FLEX FUNDS.

9 COUGAR CARD FUNDING MODEL CURRENT FUNDING INSTITUTIONAL FUNDS COMMISSION AND/OR SERVICES FEES

10 COUGAR CARD ADVISORY COMMITTEE Committee Member Roles, Scope, and Expectations Voting Members: Attend and actively participate in all scheduled meetings, participate on any ad-hoc or subcommittees formed, engage in active information sharing between committee and the unit being represented, and cast your vote as required on any programs/initiatives Non-Voting Members: Attend and actively participate in all scheduled meetings, participate on any ad-hoc or subcommittees formed, and engage in active information sharing between committee and the unit being represented

11 COUGAR CARD ADVISORY COMMITTEE Committee Member Roles, Scope, and Expectations Cont d Chair and Vice Chair: Elected annually from voting members only Call meetings to order, adjourn meetings, take attendance, introduce agenda items, and call for motions At-Large Member Selection Application was posted on our website for 2 weeks, closing date 10/20

12 COUGAR CARD ADVISORY COMMITTEE Committee By-Laws (2017) Meeting Schedule 4 th Friday of the month 9:30a 10:30a November scheduled campus holiday: Alternative date November 17 December scheduled campus holiday: Alternative date December 8 January 26 February 23 March 23 April 27 May TBD Official UH closing day 5/10

13 FY2018 KEY PRIORITIES Implementation of New Campus Card ID System and Campus Smart Card Complete assessment of current On-line Photo Submittal Program Evaluate/Update Departmental Service fees

14 FY2018 KEY PRIORITIES New Campus Card ID System: offering a system-wide program providing access, physical and digital card production and management, foodservices point of sale efficiencies, event management and attendance. Interfacing with enterprise-wide and campus-level systems Current Interfaces PeopleSoft Financials/Campus Solutions/HRIS BASIS/Lenel Future Interfaces Residential Management System Parking Management System

15 FY2018 KEY PRIORITIES New Campus Smart Card: Implementing a high frequency/high coercivity smart card with multiple technologies. Current Technology Internal and external building access Meal Plans Attendance tracking (classes/events) Future Technology Internal card security credentials Parking and Transportation Vending Metro s Q-Card Off-campus merchants

16 FY2018 KEY PRIORITIES Online Photo Submission Program Current program overview Participation had a substantial decrease from FY2016 to FY2017 need to assess why this service is not being used more by the UH community Fiscal Year Approved Rejected Total ,488 1,663 8, , , ,979 1,387 6,366 Fiscal Year Year over Year Activity 2016 vs 2015 ~4% Increase 2017 vs 2016 ~26% Decrease

17 FY2018 KEY PRIORITIES Online Photo Submission Program We would like hold focus group meetings in January 2018 Potential groups from communities represented by our committee members: Student Housing Staff Faculty Walk-In Clients

18 FY2018 KEY PRIORITIES Evaluate/Update Departmental Service Fees Our current fee structure charges for lost/replacement fee of $10 to our student population only We are researching other Universities - both inside and outside of Texas Other Universities charge students for new cards as well as faculty/staff along with charging for lost/replacement cards We will need committee involvement to develop more robust fees that will be comparable to the advanced technologies that we will be implementing with our campus card system and multi-technology smart card We will share our research at our November meeting

19 MEMBER ITEMS Elect Chair and Vice Chair If enough members are present we can elect these 2 positions at this time We need 2/3 of voting members present To date we have 9 voting members appointed

20 MEMBER ITEMS At-Large Committee Appointment Selections 2 appointments to fill 21 applications reviewed 12 Commuter/General Student Submissions 2 year-term 9 Residential Student Submissions 1 year-term 4 finalists will introduce themselves to the committee: 2 Commuter Students/2 Residential Students Each introduction will be no longer than 3 minutes Name & Why they want to serve on the Cougar Card Advisory Committee Members will use tally sheets provided to select 1 from each category

21 CONTACT US Welcome Center Parking Garage 4434 University Drive Monday Friday 8am 5pm Phone: CARD Web Address:

22 THANK YOU!