Managing Generational Differences

Transcription

1 Managing Generational Differences This Webinar counts towards the Mid-Management Healthcare Leadership Series Certificate Webinar R1207 Wednesday, June 6, :00 a.m. 11:15 a.m. (CST) Overview This session identifies the real world differences between generations. Guidelines are offered for identifying intergenerational conflicts, challenges and barriers. Specific strategies are presented for increased managerial effectiveness and flexibility. At the completion of this program, attendees will be able to: Identify the inter-generational differences and root causes of varied perceptions Discuss specific techniques for avoiding the typical inter-generational leadership traps Describe the appropriate methods for managing each generation. Target Audience This Webinar is designed for individuals new to hospital supervisory or mid-level management positions. The programs also help groom employees who may eventually be moving into middle-management positions. In addition, experienced managers seeking a refresher course should find the curriculum valuable. Faculty As an award-winning author, Harry Chambers works with organizations that want to increase the productivity of their managers and staff. He specializes in diagnosing and correcting performance problems, increasing communication effectiveness, and dealing with people who demonstrate bad attitudes and negativity. He has a proven track record of providing content-rich programs that result in participants learning specific real-world strategies and techniques for increasing their productivity and the productivity of others. He brings 30+ years of practical business experience to his programs and has trained and consulted with Boise State University, the University of Arkansas Sam Walton School of Business and the University of Georgia Carl Vinson School of Government. Continuing Education Certificates of Attendance will be issued to all registrants. These certificates should be placed on file at your hospital as evidence of attendance. Certificates of Attendance will not be awarded for recorded sessions. 1.2 Nursing contact hours will be awarded for nurses who attend the entire Webinar, return the provided sign-in sheet listing your name as an attendee, and return an evaluation form. The Arkansas Hospital Association is an approved provider of continuing nursing education by Arkansas Nurses Association, an accredited approver by the American Nurses Credentialing Center s COA. Registration $190 for AHA members Registration includes one Internet connection and one telephone connection at one location and an unlimited number of participants from your organization in one listening room. Participants should register at least five business days prior to the event to ensure optimal processing of conference materials. To register, please submit the attached registration form. If you have not received an with instructions via the provided on the registration form or if you are unable to download or open presentation materials, at least three business days prior to the event, please contact Anna Sroczynski at , or via e- mail to asroczynski@arkhospitals.org. Without payment (via check or credit card), your registration cannot be processed, and you will not receive connection instructions. Prior to the event, you will receive instructions and passwords for accessing the event, along with the slide presentation and other resource materials. It is the responsibility of the registrant to download and/or access presentation materials prior to the day of the event. Substitution, Transfer and Cancellation Policy Refunds, minus a $25 processing fee, will be granted if requests are received in writing by the AHA at least 5 business days prior to the program. No refunds will be issued after that date. Substitutions, however, are permitted. Fax refund requests to Anna Sroczynski at

2 Managing Generational Differences This Webinar counts towards the Mid-Management Healthcare Leadership Series Certificate Webinar R1207 Wednesday, June 6, 2012 Registration Fee $190 for AHA members Registration fee covers one or multiple participants at one location (one connection per registration) and includes one set of instructional materials/handouts. Upon receipt, additional handouts can be copied. Name and Title of Contact Person Organization Mailing Address City, State, Zip Telephone Fax Method of Payment Check in the amount of $ payable to the Arkansas Hospital Association is enclosed. Credit Card # Visa MasterCard *AmEx and Discover are not accepted Cardholder s Billing Address (including zip code) Expiration Date Name on card Signature Card Holder s Phone # Mail form and payment to Education Department, Arkansas Hospital Association, 419 Natural Resources Drive, Little Rock, AR 72205; ; or fax form with credit card information to

3 All Live Workshops are Limited to 45! 2012 Mid-Management Healthcare Leadership Series Giving YOU the Tools of Successful Leaders Making the transition to supervisor/manager/leader is a significant step for nearly everyone who takes it. Research shows that managers are the primary factor determining an employee s desire to work for the hospital. That underscores the need to develop supervisors with the skills and competencies necessary to create an environment of mutual trust, respect and open communications with the people they direct. In today s healthcare environment, accepting a leadership role is far more challenging and complex than ever before. First, there is the challenge of simply getting oriented to what it means to be a manager/leader. This is closely followed by the realization that YOU carry the responsibility for meeting the demands of your organization for high quality and productivity as well as compliance and financial outcomes. You also quickly learn that these accountabilities must be balanced with an excellent grasp of human relation skills in working closely and collaborating with others. In its seventh year, the Arkansas Hospital Association s Mid-Management Healthcare Leadership Series continues to add focus to critical leadership skills and competencies with new workshop topics. The series will offer four one-day workshops and four Webinars.

4 The AHA Mid-Management Healthcare Leadership Series is more than classroom learning. Each of the leadership courses include networking opportunities with hospital staff from other facilities making the move to management and the opportunity to learn with and from faculty with extensive experience in the area of leadership development. Who Should Attend? These workshops are designed for individuals new to hospital supervisory or mid-level management positions. The programs also help groom employees who may eventually be moving into middle-management positions. In addition, experienced managers seeking a refresher course should find the curriculum valuable. Structure The Leadership Series consists of four live programs, all offered independently of each other, and four Webinars. Participants may attend one or any number of programs in the Series. AHA Leadership Certificate Qualifications To receive an AHA Mid-Management certificate, individuals must attend and complete at least three of the four live programs in the series and three of the four Webinars. Agenda for Live Programs On-site registration for all programs will begin at 9:00 a.m. with refreshments. Programs will begin promptly at 9:30 a.m. There will be two 15 minute breaks, one in the morning and one in the afternoon, with lunch being provided at noon. Continuing Education All attendees will receive a certificate of attendance for all meetings. The Arkansas Hospital Association is authorized to award preapproved Category II continuing education credit for each program toward advancement or recertification in the American College of Healthcare Executives. Nursing contact hours will be awarded for each program for nurses attending the entire event and signing-in at registration. Actual CNE hours are listed on each individual program agenda. The Arkansas Hospital Association is an approved provider of continuing nursing education by Arkansas Nurses Association, an accredited approver by the American Nurses Credentialing Center s COA. Location and Lodging The live programs, except for the October 3 program, will be held at the Arkansas Hospital Association s classroom, 419 Natural Resources Drive, in west Little Rock. For driving directions, please see A listing of nearby hotels and sleeping room rates is enclosed with this brochure. The October 3 program will be held in conjunction with the Arkansas Hospital Association s annual meeting at the Peabody Hotel in downtown Little Rock Arkansas Hospital Association Mid-Management Healthcare Leadership Series LIVE PROGRAMS Assuming Leadership April 24, 2012 Communication at Work: The Leadership Trilogy August 23, 2012 World Class Leadership in Difficult Times September 20, 2012 Healthcare Leadership: Thoughts For Your Foxhole, From My Foxhole October 3, 2012 WEBINARS Where are We Going? Leading Change! May 22, :00 a.m. - 11:15 a.m. (CST) Managing Generational Differences June 6, :00 a.m. - 11:15 a.m. (CST) Legal Issues for Healthcare Leaders July 24, :00 a.m. - 11:15 a.m. (CST) Introduction to Quality and Safety in Healthcare August 14, :00 a.m. - 11:15 a.m. (CST)

5 Faculty Brian Brandt, MAGL Brian Brandt is the CEO of Core Insights and has over two decades of leadership experience including CEO, PR director and national sales director. He is passionate about leadership development and regularly coaches executives on effectiveness, strategic thinking and leadership. Additionally, he speaks, writes and leads trainings on a variety of topics including: leadership, mentoring, behavioral styles (DiSC), team building, effective communication, delegation, parenting, media relations, marketing, community relations and bringing a vision to fruition. He frequently writes for national publications on leadership, sustainable construction, public relations and human resource issues. Brian holds a Masters Degree in Global Leadership as well as a Bachelors Degree in Accounting. Pam Brown, RN, BSN, CPHQ Pamela Brown is a respected quality improvement professional within the state. Since March 2012, she has served as the VP of Quality and Patient Safety for the Arkansas Hospital Association (AHA) leading in the development and implementation of the AHA s Quality and Patient Safety Program. Prior to joining AHA, Pam served as the AVP of Quality Programs at Arkansas Foundation for Medical Care, the state s Quality Improvement Organization for the Centers for Medicare and Medicaid Services. During her 11 years at AFMC she provided oversight for quality initiatives to Arkansas providers, which included providing education, technical assistance, research references and collaborative support for a variety of clinical topics, health information technology, patient safety as well as quality specific to the rural community. In May of 2008, she completed the Patient Safety Improvement Corp IV. Also, in September 2007 she completed the AHRQ/VA TeamSTEPPS Facilitator training for Patient Safety. Her professional career has included over 18 years of experience in quality improvement and 30 years in nursing in a variety of settings, which include acute care, long-term acute care, and home health. Harry Chambers As an award-winning author, Harry Chambers works with organizations that want to increase the productivity of their managers and staff. He specializes in diagnosing and correcting performance problems, increasing communication effectiveness, and dealing with people who demonstrate bad attitudes and negativity. He has a proven track record of providing content-rich programs that result in participants learning specific real-world strategies and techniques for increasing their productivity and the productivity of others. He brings 30+ years of practical business experience to his programs and has trained and consulted with Boise State University, the University of Arkansas Sam Walton School of Business and the University of Georgia Carl Vinson School of Government. Lynda Johnson, JD Lynda Johnson is a partner with Friday, Eldredge & Clark, LLP in Little Rock, Arkansas. She has practiced in health law since 1986 representing a wide variety of healthcare providers including hospitals, physicians, physician groups, nursing homes and home health agencies. Recently, her practice has revolved, to a large extent, around representation of hospitals and physicians in HIPAA compliance efforts and other areas of regulatory compliance. Her practice also includes issues involving Stark I and II and Anti-Kickback compliance, Medicare/Medicaid reimbursement, corporate compliance issues, physician and hospital organization issues, managed care, healthcare and hospital law, long term care and home health. Selected for inclusion in the Best Lawyers in America in Health Law, Lynda received her Bachelors of Professional Accountancy degree from Mississippi State University and her Juris Doctorate from the University of Arkansas at Little Rock School of Law. David Rubenstein, FACHE David Rubenstein is a retired Army Major General who has excelled as a leader at all levels of the Army Medical Department. He ended his 35-year Army career as Commanding General of the Army Medical Department Center & School and, concurrently, Chief of the Army Medical Service Corps. David is a graduate of Texas A&M University and the Army War College, and has a Master s Degree in Health Administration from Baylor University. Among his many recognitions are distinguished alumnus status at two universities, listing in five Who s Who publications, and being twice included in Modern Healthcare s list of the 100 most influential people in healthcare. His professional credentials include being a board certified healthcare executive who is Past Chairman of the 37,000 member American College of Healthcare Executives. David has authored numerous peer-reviewed professional articles and book reviews, is working on two military medical history books, and is working on a book about leading and mentoring leaders. Jeff D. Standridge, EdD Jeff Standridge currently holds the position of Vice President, Global Operations for Acxiom Corporation headquartered in Little Rock, Arkansas. He is directly responsible for the development and management of Acxiom s Global Service Centers in Poland and China. He is also responsible for the operational management and integration of new acquisitions in global emerging markets, including Acxiom s newest acquisition in the Middle East and North Africa, as well as Brazil. Jeff holds the Doctor of Education degree with special work in Leadership and Organizational Development. Chris Zervas Chris holds a Master s Degree in Communication from Wheaton College Graduate School and has served two college faculties in the areas of speech and business communication. He has provided strategic speaking/training for a variety of U.S. organizations and his writings have appeared in periodicals and websites such as Entreprenuer.com. He worked for a decade in the non-profit arena in pioneering roles. In 2000, he and his wife co-founded Baby Builders infant exercise program which has gained them audience with the Centers for Disease Control and the Assistant Surgeon General.

6 Assuming Leadership LIVE WORKSHOPS Communication at Work: The Leadership Trilogy Faculty: Harry Chambers Date: April 24, 2012 This workshop focuses on the challenges of assuming a formal leadership role, whether it is your first management leadership opportunity or taking over an existing group. There are many rewards and challenges that are perplexing, consistent and predictable. This session will help the transition to be as effective and successful with the least possible disruption. : Participants will: Identify and avoid the typical traps/mistakes that new leaders make Develop strategies for establishing effective leadership and trust within the group Discuss how to implement specific strategies for dealing with performance issues Identify how to communicate effectively in your new role Faculty: Chris Zervas Date: August 23, 2012 In Africa there is a saying: If you want to go quickly, go by yourself. If you want to go far, go with a group. With an engaged team, purposeful leadership and vision, your team can go far. The Prologue: This workshop will review background research on establishing an environment that promotes unity, allows difficult conversations to take place, and empowers others for organizational success. The discussion will center around the most powerful form of leadership, one based on relational truths that bring health to your team. ACT 1: The Family Room and the Boardroom Culture is pushing employees to seek a greater sense of community in the workplace. Investment in the holistic needs of our employees produces empowered employees. This session will discuss the five different affirmation styles, balancing the tension of relationship requirements, and the four drives that motivate employees. ACT II: Eye-to-Eye in the Electronic Age Communication is about more than just information; it s about relationship. Recognize how our electronic communication culture is impacting relationships with employees and company s revenue. Discover hierarchies of interpersonal communication mediums, what communication environment builds teams, techniques to improve the number one skill for business success, and the Harvard Business Review research company culture vs. profitability. THE FINALE: Bomb Proof Constructive Feedback How do we balance communicating with grace and truth? Wouldn t it be great to not dread these discussions? Learn proven strategies for giving and receiving criticism. Discover the right time for feedback the time of day, setting and delivery are critical. Discuss the correct wording for praise and criticism what must be present in our culture for feedback to be effective. 4.7 Nursing Contact Hours 4.7 Nursing Contact Hours

7 World Class Leadership in Difficult Times Faculty: Jeff D. Standridge, EdD Date: September 20, 2012 The work environment of the last five years has been difficult, at best, across virtually all industries. The economic environment has taken its toll and national healthcare policy changes have increased the pressure. Difficult times call for strong leadership; however, many healthcare managers struggle to find the leadership skills or experience to cope with the current environment. Participants will: Discuss the tough economic conditions and their relative effect on Leadership & Employee engagement Discuss and apply the Leadership Success Model Examine 10 tips for leading in difficult times Discuss the nature of change and how to demonstrate World Class Leadership, despite the circumstances LIVE WORKSHOPS Healthcare Leadership: Thoughts For Your Foxhole, From My Foxhole Faculty: David Rubenstein, FACHE Date: October 3, 2012 Held in conjunction with the AHA Annual Meeting This presentation is an interactive dialogue that leads participants to consider the leader development of themselves and their teammates, and to apply tools that address leader and mentor development. Participants will: Apply case studies to develop or assess personal leadership mission, vision, and philosophy Develop an approach for mentoring and coaching the next generation of healthcare leaders Actively discuss the elements that are key to developing healthcare leaders 4.7 Nursing Contact Hours 4.7 Nursing Contact Hours Agenda for ALL Live Workshops 9:00 a.m. Registration and Refreshments 9:30 a.m. Program Begins 10:30 a.m. Break 10:45 a.m. Program Continues 12:00 noon Lunch (provided) 12:45 p.m. Program Continues 2:00 p.m. Break 2:15 p.m. Program Continues 3:30 p.m. Adjourn

8 Where are We Going? Leading Change! Faculty: Brian Brandt, MAGL Date: May 22, 2012 Time: 10:00 a.m. - 11:15 a.m. (CST) WEBINARS Managing Generational Differences Faculty: Harry Chambers Date: June 6, 2012 Time: 10:00 a.m. - 11:15 a.m. (CST) Overview Your team is definitely moving, but is it moving in the right direction? Are you leading in such a way that will lead to success and sustainability? At the completion of this program, attendees will be able to: Identify actions and attitudes that will improve long-term performance Discuss the mindsets which are certain to see one to extinction Describe what you need to do to be on the right course 1.2 Nursing Contact Hours Overview This session identifies the real world differences between generations. Guidelines are offered for identifying inter-generational conflicts, challenges and barriers. Specific strategies are presented for increased managerial effectiveness and flexibility. At the completion of this program, attendees will be able to: Identify the inter-generational differences and root causes of varied perceptions Discuss specific techniques for avoiding the typical inter-generational leadership traps Describe the appropriate methods for managing each generation 1.2 Nursing Contact Hours Legal Issues for Healthcare Leaders Faculty: Lynda Johnson, JD Date: July 24, 2012 Time: 10:00 a.m. - 11:15 a.m. (CST) Overview Every day in hospitals and healthcare facilities across the U.S., leaders face issues that could result in a lawsuit or other legal enforcement action. This Webinar will examine legal issues important to healthcare managers and leaders, including HIPAA regulations and patient rights; labor relations and employment laws; and compliance statutes and regulations. At the completion of this program, attendees will be able to: Identify and evaluate legal issues that arise in the labor and employment arena Identify potential HIPAA violations within their organization and determine appropriate steps to avoid these violations Describe compliance issues that may arise in daily operations and identify appropriate internal and external resources for resolving them 1.2 Nursing Contact Hour Introduction to Quality and Safety In Healthcare Faculty: Pam Brown, RN, BSN, CPHQ Date: August 14, 2012 Time: 10:00 a.m. - 11:15 a.m. (CST) Overview Healthcare leaders are increasingly expected to have a high level of formal knowledge about Quality and Safety. This expectation comes not only from effective practice, but also government regulations. In this course, you will gain a greater understanding of quality and safety in the hospital setting. You will learn how you can be a more effective manager, how to lead teams in reviewing and implementing quality and safety standards, and how to create a culture of quality and safety in your organization. At the completion of this program, attendees will be able to: Identify the major quality methodologies which are used in healthcare Describe what clinical leaders and managers can do to identify and reduce the risk of harm to patients in a healthcare environment 1.2 Nursing Contact Hour

9 WEBINARS You must complete three of the four webinars offered and return the provided sign-in sheet listing your name as an attendee to Anna Sroczynski (fax: or in order to fulfill the Mid-Management Healthcare Leadership Series requirements. Connecting to Webinars Registration includes one Internet connection and one telephone connection at one location and an unlimited number of participants from your organization in one listening room. Prior to the event, you will receive instructions and passwords for accessing the event, along with the slide presentation and other resource materials. It is the responsibility of the registrant to download and/or access presentation materials prior to the day of the event. In order to fulfill the Mid-Management Healthcare Leadership Series requirements, you must complete three of the Webinars and return the provided sign-in sheet listing your name as an attendee to Anna Sroczynski. If you have not received an with instructions via the address provided on the registration form or if you are unable to download or open presentation materials, at least three business days prior to the event, please contact Anna Sroczynski at or at Remember! If we do not receive a Webinar sign-in sheet with your name listed as an attendee, we cannot count the event toward your Mid-Management Healthcare Leadership Series Certificate.

10 Arkansas Hospital Association 2012 Mid-Management Healthcare Leadership Series Name Title Organization Address City State Zip Telephone Fax You may register for individual programs, but each participant must complete at least three live programs and three Webinars to receive the 2012 Mid-Management certificate. Please enroll me in the following program(s): Live Programs April 24, Assuming Leadership Fee: $145 per person August 23, Communication at Work: The Leadership Trilogy Fee: $145 per person September 20, World Class Leadership in Difficult Times Fee: $145 per person October 3, Healthcare Leadership: Thoughts For Your Foxhole, From My Foxhole Fee: $125 per person Webinars May 22, Where are We Going? Leading Change! Fee: $190 per connection June 6, Managing Generational Differences Fee: $190 per connection July 24, Legal Issues for Healthcare Leaders Fee: $190 per connection August 14, Introduction to Quality and Safety in Healthcare Fee: $190 per connection Registration Fee Information The fee is $145 for each live program for representatives of AHA member institutions, except for the October 3 workshop held in conjunction with the AHA Annual Meeting. The registration fee includes printed materials, refreshments, lunch and speaker fees. The fee for each online program is $190 per connection for representatives of AHA member institutions. This fee includes speaker fees, web and phone conference connection fees, and preparation of presented materials. Method of Payment Check Enclosed (Please make checks payable to: Arkansas Hospital Association) Credit Card: VISA MasterCard *AmEx and Discover are NOT accepted. Cardholder s Number: Exp. Date: Cardholder s Name: (Please Print) Cardholder s Signature: Phone #: 2 Ways to Register FAX: Mail: Education Department (Credit Card Only) Arkansas Hospital Association 419 Natural Resources Drive Little Rock, AR Refunds and Cancellations If cancellations are received in writing five business days prior to the date of the workshop, $50 of the registration fee is refundable. Registrants who cancel the day of the program or fail to attend must pay the entire fee. Substitutions, however, are permitted. Registrations that are phoned in or faxed are subject to the same cancellation policy. (Note: All cancellations must be received in writing by the registrar.)